Dish Network VQ4510, User Manual

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Page 22
TROUBLESHOOTING
Symptom/Message Possible Cause Troubleshooting
Receiver is stuck on
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Access card is not fully seated in
receiver slot. Fully insert access card in receiver slot. On a
ViP211z, this is located behind the front panel
access door on left side of receiver.
Complete Signal Loss - 015 Obstructions to the KING Tailgater’s
view of the southern sky, such as tree
branches, severe rain, etc.
Coax cable not connected properly
between your receiver and the KING
Tailgater.
You have selected a local channel but
are outside of its spot beam area.
KING Tailgater has been moved.
1) Make sure nothing is blocking the KING
Tailgater’s view of the southern sky, such
as tree branches, severe rain, or other
obstructions.
2) Check that the coax cable between your
receiver and the KING Tailgater is connected
properly and hand tightened.
3) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
4) Verify you have selected a nationally
broadcast channel (CNN, ESPN, etc.).
If KING Tailgater has been moved, initiate a new
scan.
No Satellites Found - 151 Obstructions to the KING Tailgater’s
view of the southern sky, such as tree
branches, severe rain, etc.
Coax cable not connected properly
between your receiver and the KING
Tailgater.
1) Make sure nothing is blocking the KING
Tailgater’s view of the southern sky, such
as tree branches, severe rain, or other
obstructions.
2) Check that the coax cable between your
receiver and the KING Tailgater is connected
properly and hand tightened.
3) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
Partial Signal Loss - 002 Obstructions to the KING Tailgater’s
view of the southern sky, such as tree
branches, severe rain, etc. 1) Make sure nothing is blocking the KING
Tailgater’s view of the southern sky, such
as tree branches, severe rain, or other
obstructions.
2) Check that the coax cable between your
receiver and the KING Tailgater is connected
properly and hand tightened.
3) Try changing the channels to see if you are
able to view live video.
4) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.