Dish Network VQ4510, User Manual

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Reference
97
Troubleshooting Tables
Changing Channels
078, 079,
080
You may not have connected the
receiver to an active broadband
Internet connection, or the
Internet connection may be
defective.
Connect the receiver to an active broadband Internet
connection. Make sure that the Internet connection to which
you connect the receiver is working properly.
Note: To order Pay-Per-View programs, you must keep each
receiver connected to an active broadband Internet
connection. The receiver uses the Internet connection to
send purchase information to DISH.
093
You may have selected the Reset
Factory Defaults option.
If you want to reset the receiver to its factory default settings,
select Yes . If you do not want to reset factory defaults, select
No .
535
You may have just plugged in the
receiver and it is acquiring the
satellite signal or the receiver may
have temporarily lost the signal.
• Wait a few minutes to see if the message goes away.
Make sure that all required cables are in place, and check
that all cable connections are tight and dry (for outdoor
cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish.
What Is Happening Possible Reason What to Do
You enter a channel number. The
channel changes, but not to the
channel number you entered.
You may have made a mistake
entering the channel number, or
the channel number you entered
may be invalid. If so, the channel
displayed is the closest possible
to the channel you entered.
• Try entering the channel number
again.
• Reset the receiver.
When changing channels, using the
Program Guide, Browse, or other
channel lists, some of the channels
you subscribe to are not listed.
• If you entered the number for
a channel that you have not
subscribed to, the receiver will
change to the channel and
display a message indicating
it is not part of your
subscription.
• If a Favorites List other than
All Chan is applied, the
receiver will skip channels that
are not on the applied list.
• If you have set up the to hide
adult channels or to hide
locked channels, these
channels are not displayed in
the Program Guide or other
channel lists.
• If you want to buy a channel, go to
mydish.com/myaccount, login, and
select the My Programming option
from the menu bar, or call the
Customer Service Center at 1-800-
333-DISH (3474).
• Press GUIDE on the remote control,
and press it again until it says All
Chan at the top of the screen.
• Change the Hide Adult or Hide
Locked setting to include these
channels in the Program Guide and
other channel lists.
Message
Number
Possible Reason What to Do