Page 89
Troubleshooting Tables
Use these tables if you have problems using the system before calling the
Customer Service Center. Many problems arise from misunderstandings of how
the system works, especially when you are just becoming familiar with it. These
tables address many problems, usually with a simple solution for each one. To
solve a particular problem, do the following:
1. Review the section in this
User’s Guide
that relates to the problem.
2. If you cannot find a solution, then find the section in the following tables
that relates to the problem.
•
Read the
What’s Happening
column until you find the problem.
•
Read the information in the
Possible Reason
column.
•
Try each of the suggested solutions in the
What to Do
column.
3. Visit
mydish.com/chat
for 24/7 support.
4. For more information, call the Customer Service Center at
1-800-333-DISH (3474), or visit
mydish.com
.
Note
:
Before calling the Customer Service Center, have ready the date of
purchase and either your customer account number, the receiver conditional
access number, or the receiver model number. Display the
System Info
screen (press the
SYS INFO
button on the remote control) to find these
numbers (see
Ordering Your Programming
on page 4). Also, write down
any error messages that the receiver displays on the television screen.
Chapter 4
Reference
Summary of Contents for Dish 322
Page 40: ...Chapter 2 Page 36 Receiver Description and Installation Notes...
Page 104: ...Chapter 4 Page 100 Reference Notes...
Page 127: ...Page 123 Index NOTES...
Page 128: ...Index Page 124 NOTES...
