Dish Network Dish 322, User Manual

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Residential Customer Agreement
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subscription, and we will first apply the amount you paid for your multi-month subscription to any past due
amounts and then to any obligations you incur in the future.
E. Restarting your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail,
neglect or refuse to make timely payment for your Services, we may disconnect your Services, and in such
event we will be wholly relieved from any and all of our duties and obligations under this Agreement. If your
Services are disconnected for non-payment or any other reason, DISH Network may require that you pay,
and you agree to pay, before we reconnect your Services, all past due charges, a deposit equal to a
minimum of one month of service charges, and all outstanding balances accrued through the date of such
disconnection. If your Services are disconnected for non-payment or any other reason, you will no longer be
eligible, even if you pay to restart your Service, to receive any remaining credits or promotional pricing that
you would have been eligible to receive had your Services not been disconnected. Unless required by
applicable law, deposits will not be held segregated from other funds and will not earn or accrue interest.
Promotional pricing is valid only at the time of installation.
F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us
or to assert any other right that we may have against you, including without limitation, any breach of any
agreement you may have with DISH Network or one of our affiliates, you agree to pay the reasonable costs
of such collection or other action. These costs may include, without limitation, the costs of a collection
agency, reasonable attorneys’ fees and court costs. If you believe you have been billed in error or you would
like to make any other requests for a billing statement credit, you must contact our customer service center
by telephone or in writing within twenty (20) days after the date you receive the bill for which you are seeking
correction. Failure to timely notify us of a dispute will constitute your acceptance of the corresponding bill.
You must pay undisputed portions of any billing statement before the next billing statement is issued or you
must pay a Late Payment Fee. All payments for Services must be made directly by you to us, unless we
authorize otherwise; for example, DISH Network shall have no obligation to provide Services for which
payment is made by you to a third party or payment is made by a third party on your behalf.
G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may
apply when billing is provided through a third-party billing agent, including without limitation, a local
telephone company.
H. Early Termination Fees. Depending on your specific Package Plan Agreement, you may incur fees for
disconnecting your service before the expiration of a commitment period or downgrading your programming
below any applicable minimum programming requirement during a commitment period (each an “Early
Termination Fee”). Please reference your Package Plan Agreement for details regarding any Early
Termination Fee that may apply.
3 . CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your
Services or we otherwise disconnect your Services, in each case as provided herein or in any applicable
Package Plan Agreement.
B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the
phone number, e-mail address or mailing address set forth at the top of this Agreement. Please be aware
that certain Package Plan Agreements have an optional or mandatory term commitment period and if you
cancel your Services prior to the expiration of an applicable optional or mandatory term commitment period,
certain early termination or cancellation fees may apply.
C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your
Services, DISH Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii)
we receive confirmation that you have received Services, or any part of the Services, without paying for
them; (iii) you otherwise violate the terms and conditions of this Agreement or any applicable Package Plan
Agreement; (iv) you transfer, encumber or relocate any leased Equipment (unless you relocate such
Equipment as part of a residential move into an area within which you can permissibly continue to receive
such Services); (v) you assign or attempt to assign any of your rights, duties or obligations under this
Agreement or any applicable Package Plan Agreement; (vi) you are receiving Services through a third-party
billing agent and become ineligible to receive applicable services provided by such third-party billing agent;
or (vii) you commence any act or filing of bankruptcy or bankruptcy proceedings are commenced against
you.
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all
outstanding balances accrued, including without limitation, any applicable fees. Except in certain limited
circumstances, charges for Services, once charged to your account, are non-refundable, and no refunds or
credits will be provided in connection with the cancellation of Services. If you received a discounted price
due to a promotion, and you cancel prior to any applicable expiration of that promotion, you are not entitled
to any refund or credit for the unused portions of such discounted price. If you received a discounted price in
exchange for your agreement to pay for your Services on a multi-month basis, and you cancel your Services
prior to the expiration of your multi-month subscription, you are not entitled to any refund or credit for the
unused portions of your multi-month subscription.