DirecTV R10, User Manual

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C h a p t e r 7 T r o u b l e s h o o t i n g
Questions About Pay Per View
How do I record a pay per view event?
• If it is on now, tune to the channel carrying the program and press RECORD.
• If it is on later, go to live TV, press the GUIDE button to see the guide. Highlight the program and press SELECT.
How do I cancel a pay per view purchase?
• You can cancel pay per view purchases before the program airs on the Purchases screen. For more information, see page 79.
• Pay per view purchases made by phone must be canceled by phone as well. (There is an additional $1.50 charge when ordering pay
per view events by phone utilizing the automated ordering system, or an additional $5.00 charge for an operator-assisted order.)
I can’t order a pay per view program.
• It may be too late to purchase the program you want. To quickly see other times the program will be on, do this: In Live TV, tune to
the station carrying the pay per view program you want. There should be a notice saying “This showing is no longer available.” Press
GUIDE to see the guide. Press the RECORD button to see Program Information for the program. Select “View upcoming showings.”
To see live TV again, press GUIDE.
• In general, pay per view events can be ordered through the DVR within 24 hours of their air time. If you see a message that says cost
information is not available, you can wait until less than 24 hours before the program airs and try again.
• If the program exceeds a limit set with Parental Controls, and Parental Controls are on, you will need a password to view it.
• If you are attempting to order a pay per view selection with your remote control and cannot, call DIRECTV Customer Care at the
number provided on the back of this guide.
I can’t find the station of a pay per view program I ordered.
• Information about purchased pay per view events is available on the Purchases screen (select Messages & Setup, then Purchases).
I can’t cancel a pay per view purchase on the Purchases screen.
• You cannot cancel pay per view orders that you have watched, recorded, or tuned to.