DirecTV R10, User Manual

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Q u e s t i o n s A b o u t L i v e T V ( I n c l u d i n g S a t e l l i t e S i g n a l )
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My DVR was working, but now the picture does not move.
• First, press PLAY to be sure the video is not paused.
• Try to restart your DVR. From Messages & Setup select Restart or Reset System, then Restart the Recorder. You will see the
Welcome screen and the system will restart within about 45 seconds.
I don’t get a picture now, even though I have been able to get one in the past.
• Any time you have a problem with your system, you can run a system test. To run the test, from Messages & Setup, select System
Test. The system test checks the DVR’s signal, tuning, access card and phone connection.
• You may be able to fix the problem yourself. Try restarting the DVR: From Messages & Setup select Restart or Reset System, then
Restart the Recorder. If you cannot fix the problem, call DIRECTV Customer Care at 1-800-DIRECTV (1-800-347-3288).