DirecTV R10, User Manual

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117
Q u e s t i o n s A b o u t t h e D V R ’ s P h o n e C o n n e c t i o n
7
Questions About the DVR’s Phone Connection
How long does a phone connection to the DVR service take?
• It is typically a short call, less than three minutes. When receiving a service update it may take longer, but this happens rarely (a few
times a year).
My DVR is not connecting to the DVR service.
• Verify that your phone line is working by connecting a phone to the phone cord and checking for a dial tone. Make sure the phone
cord is connected to the DVR and the wall jack.
• Try another local dial-in number from the Phone Dialing Options screen. To get to Phone Dialing Options: from DIRECTV Central,
select Messages & Setup, then Settings, then Phone Setup, then “Edit phone settings.”
• You may need to change your Phone Dialing Options from the default. After making changes, make a test call. (Choose “Test phone
connection” from the Phone Setup screen.) If the test call succeeds, choose “Connect to the DVR service now.”
• If you have voice mail or use another non-standard dial tone, go to Messages & Setup, then Settings, then Phone Setup, then “Edit
phone settings.” Turn off “Dial Tone Detection.”
• If you have call waiting, go to Messages & Setup, then Settings, then Phone Setup, then “Edit phone settings.” Disable call waiting
by entering the correct prefix in Call Waiting Prefix (usually *70,).
• If you dial a prefix for outside lines, go to Messages & Setup, then Settings, then Phone Setup, then “Edit phone settings.” Set a Dial
Prefix—for example, “9,” (nine, followed by a comma for a pause).
• Your phone line may have low voltage. Try setting Phone avail. detection to Off under Dialing Options, described on page 91.
• If you have a caller ID box, try removing it from the line since some models interfere with the DVR modem’s ability to make a call.
• If you have a cordless telephone, fax machine, or computer modem connected to the same line, go to Messages & Setup, then
Settings, then Phone Setup, then “Edit phone settings.” Turn off “Phone avail. detection.”
• Your phone line might have too much line noise for a good connection. Try a shorter phone cord, or buy a line noise filter at a local
electronics store.