DirecTV R10, User Manual

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C h a p t e r 7 T r o u b l e s h o o t i n g
Questions About Parental Controls
My Parental Controls are not working.
• For Parental Controls to work, they must be on (and not temporarily turned off). Whenever you enter a password to bypass Parental
Controls, Parental Controls become temporarily turned off. If they are turned off, you can turn them back on at the Parental Controls
screen (see page 82), or by putting your DVR in standby mode and then taking it out of standby.
Do I have to change Parental Controls settings before I can watch a program that exceeds the current limits?
• No, you don’t. You can enter the current password to temporarily turn off Parental Controls. If they are temporarily turned off, you
can turn them back on at the Parental Controls screen (see page 82), or by putting your DVR in standby mode and then taking it out
of standby.
I’ve lost my password for Parental Controls. What should I do?
• If you have lost your password, you can call DIRECTV Customer Care at the phone number provided on the back of this guide.