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106
C h a p t e r 7
T r o u b l e s h o o t i n g
Contacting Customer Care
DIRECTV is dedicated to providing you with quality support and customer service. When you have a question:
1.
Use this chapter.
It contains troubleshooting for questions about:
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Live TV (including satellite signal). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Pick Programs to Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
The DVR’s Phone Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Pay Per View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
The Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
The DIRECTV
®
DVR with TiVo
®
service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
2.
Use online support.
You will find all of the most up to date information about DIRECTV products and services at the DIRECTV
website, DIRECTV.com.
3.
Use the troubleshooting screens on your DVR.
Go to DIRECTV Central and select Messages & Setup, then Troubleshooting. You
will find troubleshooting screens for Parental Controls, your phone connection, and your channels.
4.
Call Customer Care.
After checking Troubleshooting and online Customer Care for assistance, call DIRECTV Customer Care
at 1-800-DIRECTV (1-800-347-3288).
Summary of Contents for R10
Page 3: ...Welcome to DIRECTV ...
Page 11: ...CHAPTER 1 Connecting Overview 2 Useful Terms 4 Cables and Accessories 7 Setup Examples 9 ...
Page 28: ...18 C h a p t e r 1 C o n n e c t i n g ...
Page 74: ...64 C h a p t e r 4 P i c k P r o g r a m s t o R e c o r d ...
Page 115: ...CHAPTER 7 Troubleshooting Contacting Customer Care 106 Troubleshooting 107 ...
Page 134: ...124 C h a p t e r 7 T r o u b l e s h o o t i n g ...
Page 146: ...136 C h a p t e r 8 W a r r a n t y a n d S p e c i f i c a t i o n s ...
Page 147: ...APPENDIX A Back Panel Reference ...
Page 151: ...APPENDIX B GNU General Public License ...
Page 157: ...Index ...
Page 161: ...151 ...
Page 162: ...152 I n d e x ...