Dell PowerVault 775N Installation And Troubleshooting Manual Download Page 20

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Diagnostics Messages

When you run a test group or subtest in system diagnostics, an error message may result. Diagnostic error messages are not

covered in this section. Record the message on a copy of the Diagnostics Checklist (see "

Getting Help

"), and then follow the

instructions in that section for obtaining technical assistance.

Alert Messages

The optional systems management software generates alert messages for your system. For example, the software generates

messages that appear in the SNMP trap log file. Alert messages consist of information, status, warning, and failure messages

for drive, temperature, fan, and power conditions. For more information, see the systems management software

documentation.

Back to Contents Page

Summary of Contents for PowerVault 775N

Page 1: ...ormation in this document is subject to change without notice 2002 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo PowerVault Dell OpenManage Dimension Inspiron Dell Precision OptiPlex Latitude and DellNet are trademarks of Dell Compu...

Page 2: ...he NAS Manager online help provides information for using the NAS management software The Dell OpenManage Array Manager User s Guide provides information on creating and managing virtual disks volumes and RAID arrays The User s Guide describes system features and technical specifications video and SCSI device drivers the System Setup program and software support utilities Documentation included wi...

Page 3: ...Back to Contents Page ...

Page 4: ...atures Power indicator codes SCSI hard drive indicator codes NIC indicator codes Cooling fan indicator codes LCD status messages System messages System beep codes Warning messages Diagnostics messages Alert messages The system indicators and features are illustrated in Figure 2 1 through Figure 2 6 This section also describes each type of message and lists the possible causes and actions you can t...

Page 5: ...tion button and indicator When either of the identification buttons is pushed the identification indicator on the back blinks until one of the buttons is pushed again If the bezel is installed the system status indicator will also blink If an indicator is connected to the back panel system status indicator connector that indicator will also blink Systems management software can also be used to cau...

Page 6: ...hen the system is operating correctly or when the system needs attention see LCD Status Messages System identification button Can be used to identify a particular system see System Identification Indicators NMI button Can be used to troubleshoot software and device driver errors when using certain operating systems This button is often referred to as a force dump switch and can be pressed using th...

Page 7: ...eeds attention and can identify a particular system see System Identification Indicators System identification indicator Can be used to identify a particular system see System Identification Indicators Power Indicator Codes The system has indicators on the front panel and power supplies that signify system power status Power Button Indicator Codes The power button controls the power input to the s...

Page 8: ...Supply Indicators Table 2 5 Power Supply Indicator Codes Indicator Indicator Code Power on Green indicates that the power supply is operational Fault Red indicates a problem with the power supply fan failure voltage error and so forth Power present Green indicates that power is present at the power supply and that the system is connected to a power source SCSI Hard Drive Indicator Codes Each SCSI ...

Page 9: ...for operation drive online Steady green Drive being identified Blinks green four times per second Drive being prepared for removal Blinks green twice per second at equal intervals Drive rebuilding Blinks green twice per second at unequal intervals Drive failed Blinks amber four times per second Predicted failure for the drive Blinks green then amber and then off repeating this sequence every two s...

Page 10: ...een The fan is operating normally Amber blinking The fan is malfunctioning LCD Status Messages The system s bezel indictor can signify when the system is operating correctly or when the system needs attention see Figure 2 1 When the bezel indicator signifies an error condition remove the bezel to see further information provided by the status LCD The LCD can display two lines of alphanumeric chara...

Page 11: ...m Cooling in Troubleshooting Your System If the problem persists ensure that the microprocessor heat sinks are properly installed see Adding or Replacing a Microprocessor in Installing System Options E0119 TEMP SYSTEM System board is out of acceptable temperature range See Troubleshooting System Cooling in Troubleshooting Your System E0212 VOLT 3 3 System power supply is out of acceptable voltage ...

Page 12: ...cessor is out of acceptable temperature range and is operating at a reduced speed or frequency See Troubleshooting System Cooling in Troubleshooting Your System If the problem persists ensure that the microprocessor heat sinks are properly installed see Adding or Replacing a Microprocessor in Installing System Options E0876 POWER PS n No power available from the specified power supply specified po...

Page 13: ...System E10F3 LOG DISABLE BIOS BIOS disabled logging errors Check the SEL for details on the errors E13F2 IO CHANNEL CHECK Faulty or improperly installed expansion card faulty system board See Troubleshooting Expansion Cards in Troubleshooting Your System E13F4 PCI PARITY E13F5 PCI SYSTEM E13F8 CPU BUS INIT Faulty or improperly installed microprocessor or system board See Troubleshooting a Micropro...

Page 14: ...off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions The sensor returns to a normal state but fails again resulting in a new SEL entry The syst...

Page 15: ...iguration settings in the System Setup program Run the System Setup program to correct the settings see Using the System Setup Program in the User s Guide Faulty or improperly installed diskette drive See Troubleshooting the Diskette Drive in Troubleshooting Your System Diskette read failure Faulty or improperly inserted diskette Replace the diskette Diskette subsystem reset failed Faulty or impro...

Page 16: ...ble word logic failure at address read value expecting value Memory high address line failure at start address to end address Memory high data line failure at start address to end address Memory odd even logic failure at start address to end address Memory write read failure at address read value expecting value Memory parity failure at start address to end address Memory parity error at address F...

Page 17: ...tup Program in the User s Guide If the problem persists replace the system battery see Replacing the System Battery in Installing System Options Timer chip counter 2 failed Faulty system board See Getting Help Unsupported CPU combination Microprocessor s is not supported by the system Install a supported microprocessor combination see Adding or Replacing a Microprocessor in Installing System Optio...

Page 18: ...ny procedures described in Table 2 11 see Before You Begin in Troubleshooting Your System Table 2 11 System Beep Codes Code Cause Corrective Action 1 1 2 CPU register test failure Replace microprocessor 1 See Adding or Replacing a Microprocessor in Installing System Board Options If the problem persists replace microprocessor 2 1 1 3 CMOS write read failure faulty system board See Getting Help 1 1...

Page 19: ...3 Faulty system board See Getting Help 4 3 4 Time of day clock stopped See Troubleshooting the System Battery in Troubleshooting Your System 4 4 1 Super I O chip failure faulty system board See Getting Help 4 4 2 BIOS shadowing failure See Troubleshooting System Memory in Troubleshooting Your System 4 4 3 Microprocessor speed control sequence failure See Troubleshooting a Microprocessor in Trouble...

Page 20: ...he instructions in that section for obtaining technical assistance Alert Messages The optional systems management software generates alert messages for your system For example the software generates messages that appear in the SNMP trap log file Alert messages consist of information status warning and failure messages for drive temperature fan and power conditions For more information see the syst...

Page 21: ...ry damage or destroy data stored on the hard drive and permanently affect the performance of the programs they infect Several commercial virus scanning programs are available for purchase Before installing a program read its documentation to learn how the program works what hardware it requires and what its defaults are A program usually includes installation instructions in its accompanying docum...

Page 22: ...ular program by creating a start up file made especially for that program for example Contact the support service for the software you are using to help you with this problem Avoiding Interrupt Assignment Conflicts Most PCI devices can share an IRQ line with another device However no two devices can use the IRQ line simultaneously Problems can arise if a PCI device cannot share an IRQ line or if t...

Page 23: ...irection Features of the System Diagnostics The system diagnostics provides a series of menus and options from which you choose particular device groups or devices You can also control the sequence in which the tests are run The diagnostic menus also have these helpful features Options that let you run tests individually or collectively An option that allows you to choose the number of times a tes...

Page 24: ... choose Advanced Testing When you select Advanced Testing the main screen of the diagnostics appears This screen includes a listing of the various device groups in the system and the system s service tag To view data on test results select Information and Results Select Program Options to view the program options screen which lets you set various test parameters By selecting the Device Configurati...

Page 25: ...ll the devices within the highlighted device group All Runs all of the tests in all of the device group tests device group tests are run in the same order that they are listed Select Runs only the selected device groups or the devices that you selected within the device groups Options Provides a set of global parameters that allow you control over how the device group tests or device tests are run...

Page 26: ...ayed One All and Help Config Choosing Config from the Device Groups menu displays information about the particular device that is highlighted Error Messages When you run a test in the diagnostics error messages may result Record the messages on a copy of the Diagnostics Checklist see Getting Help for instructions on obtaining technical assistance and informing the technical assistance representati...

Page 27: ...r System Information document Read Running System Diagnostics for information about running diagnostics Get the key to the system keylock and the system back cover NOTE To perform the tasks in this section you can connect a keyboard mouse and monitor to your system or you can use the console redirection function on the serial port COM1 See Figure 2 3 for the location of the serial port See the Sys...

Page 28: ...stem Problems 1 Turn off the system including any attached peripherals Disconnect all the power cables from their electrical outlets 2 If the system is connected to a PDU turn the PDU off and then on again If it is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU 3 Reconnect the system to the electrical outlet or PDU 4 Is the monitor wor...

Page 29: ...familiar constant scraping or grinding sound when you access a drive See Getting Help for instructions on obtaining technical assistance NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms System Orientation The illustrations in this document are based on the positioning of the system as shown in Figure 5 1 Figure 5 1 System Orientation Bezel The ...

Page 30: ...the system key lock the bezel System Cover To upgrade or troubleshoot the system remove the system cover to gain access to internal components Removing the Cover 1 Remove the bezel see Removing the Bezel 2 Observe the precautions in Safety First For You and Your System 3 Loosen the three thumbscrews that secure the cover to the chassis see Figure 5 3 4 Slide the back cover backward and grasp the c...

Page 31: ...that secure the cover to the chassis 4 Replace the bezel see Replacing the Bezel Checking the Equipment This section provides troubleshooting procedures for external devices that connect to the system such as the monitor keyboard or mouse Before you perform any of the procedures see External Connections Troubleshooting the Video Subsystem Problem Monitor Monitor interface cable Video memory Video ...

Page 32: ...onnect one monitor If the problem is not resolved continue to step 2 2 Depending on the type of keyboard you are using do one of the following a If you are using a USB keyboard and your system fails to boot verify that the USB option is enabled in System Setup If the problem is not resolved continue to step 3 b If you are using a PS 2 keyboard skip to step 4 3 Disconnect any PS 2 mouse from the US...

Page 33: ...ted to the front panel PS 2 connector continue to step 3 3 Ensure that the PS 2 mouse is connected to the front panel using a keyboard mouse cable adapter The front panel PS 2 connector supports a mouse only with a keyboard mouse cable adapter If a PS 2 mouse is connected to the front panel PS 2 connector use a keyboard mouse cable adapter or replace the PS 2 mouse with a USB mouse If you do not h...

Page 34: ...om the diagnostics diskette and run the serial port test in the system diagnostics If the test did not run successfully see Getting Help for instructions on obtaining technical assistance If the test runs successfully but the problem persists see Troubleshooting a Serial I O Device Troubleshooting a Serial I O Device Problem Device connected to the port is not working Action 1 Turn off the system ...

Page 35: ...ice and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved the USB device must be replaced If the problem is not resolved see Getting Help for instructions on obtaining technical assistance Troubleshooting the NICs Problem A NIC cannot communicate with the network Action 1 Check the appropriate indicator on the NIC connector see Figure 2 6 A...

Page 36: ... accommodates up to three full length PCI or PCI X expansion cards The system provides space for a 3 5 inch diskette drive and a CD drive The CD diskette drive tray connects to the controllers on the system board through the SCSI backplane board For more information see Installing Drives The hard drive bays provide space for up to five 1 inch SCSI hard drives The hard drives connect to a controlle...

Page 37: ...perly see Getting Help for instructions on obtaining technical assistance 7 If the system starts up normally shut down the system and reinstall all expansion cards you removed in step 3 see Installing an Expansion Card in Installing System Options 8 Run the system board tests in system diagnostics to confirm that the system is working properly If the tests did not complete successfully see Getting...

Page 38: ...he system configuration information and reset the options each time the system boots until you replace the battery Action 1 Re enter the time and date through the System Setup program see Using the System Setup Program in the User s Guide for instructions 2 Turn off and disconnect the system from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn t...

Page 39: ...igure 2 4 4 If the problem is not resolved install a new power supply see Replacing a Power Supply in Installing System Options 5 If the problem is not resolved see Getting Help for information on obtaining technical assistance Troubleshooting System Cooling Problem Systems management software issues a fan related error message Front panel status LCD indicating a problem with cooling Action Coolin...

Page 40: ...ard will turn green to signify that the fan is functioning properly see Figure 2 7 5 If the problem is not resolved install a new fan see Replacing a Cooling Fan in Installing System Options 6 If the replacement fan does not operate the fan connector is faulty see Getting Help for information on obtaining technical assistance Troubleshooting a Microprocessor Problem Error message indicating a micr...

Page 41: ...inue to step 14 14 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 15 Remove the cover see Removing the Cover 16 Reinstall microprocessor 2 and VRM 2 you removed in step 10 see Adding or Replacing a Microprocessor in Installing System Options 17 Run Quick Tests in the system diagnostics If the problem persists see Getting Help Troubleshoo...

Page 42: ...xpansion Card in Installing System Options 13 Replace the cover see Replacing the Cover 14 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 15 Run Quick Tests in the system diagnostics If the tests do not complete successfully see Getting Help for information on obtaining technical assistance 16 For each of the remaining expansion cards perfor...

Page 43: ...e system memory setting go to step 15 Otherwise perform the following steps a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Remove the cover see Removing the Cover NOTE There are multiple configurations for the memory modules see Memory Module Installation Guidelines in Installing System Options The following steps are an example of o...

Page 44: ...0 10 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 11 Remove the cover see Removing the Cover 12 Ensure that the system board tray is properly installed see Replacing the System Board Tray in Installing System Options 13 Replace the back cover see Replacing the Cover 14 Reconnect the system to its electrical outlet and turn the system o...

Page 45: ...o ensure that the IDE device is enabled see Using the System Setup Program in the User s Guide 2 Run the IDE devices tests in the system diagnostics to determine whether the CD drive works correctly If the tests failed continue to step 3 3 Remove the bezel see Removing the Bezel 4 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 5 Ensure t...

Page 46: ...ckup software documentation 4 Check the cable connections to the drive a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Check the SCSI cable connection from the tape drive to the SCSI controller card installed in the system c Check the AC power cable connection to the tape drive 5 Verify that the tape drive is configured for a unique S...

Page 47: ...I Hard Drive in Installing Drives If the drive carrier still does not function properly in the original bay the SCSI backplane board has a defective connector See Getting Help for instructions on obtaining technical assistance 6 If a RAID controller card is installed check the SCSI cable connections inside the system a Turn off the system including any attached peripherals and disconnect the syste...

Page 48: ...ace the back cover see Replacing the Cover 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If the problem is not resolved continue to step 11 11 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 12 Remove the cover see Removing the Cover CAUTION Replace the battery only with the sam...

Page 49: ...es the following hot pluggable cooling fans Two system fans One expansion card fan One microprocessor fan for each installed microprocessor The system may also include other optional hot pluggable fans Removing a Cooling Fan NOTE The procedure for removing each individual fan is the same CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information do...

Page 50: ... power supplies are hot pluggable The system requires one power supply to be installed for the system to operate normally The system is in the redundant mode when two power supplies are installed Remove and replace only one power supply at a time in a system that is powered on 1 Squeeze the latch at the bottom of the power supply handle 2 Rotate the power supply handle up until the power supply is...

Page 51: ...nsion cards in a single step Removing the Expansion Card Cage CAUTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the s...

Page 52: ... cover see Replacing the Cover in Troubleshooting Your System Expansion Cards The system includes three expansion slots The expansion cards are installed on the system s riser board see Figure A 4 to identify the expansion slots Expansion Card Installation Guidelines You can install expansion cards of different operating speeds on the same bus however the bus will operate at the slowest operating ...

Page 53: ... some difficulty in directly determining the bus number of a controller on a particular expansion card However the PCI bus scan order listed in Table 6 2 can help determine the relative numbering of PCI buses within the expansion slots For example a PCI controller residing in expansion slot 3 will never have a lower bus number than one in slot 2 because slot 2 precedes slot 3 in the scan order Tab...

Page 54: ...filler bracket 8 Install the expansion card see Figure 6 4 a Position the expansion card so that the card edge connector aligns with the expansion card connector on the expansion card riser board b Insert the card edge connector firmly into the expansion card connector until the card is fully seated c When the card is seated in the connector close the expansion card latch see Figure 6 4 The card g...

Page 55: ...horizontally on your work surface 6 Release the expansion card a Open the expansion card latch see Figure 6 4 b Press the release tab on the card guide latch see Figure 6 4 c Grasp the expansion card by its top corners and carefully remove it from the expansion card connector 7 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close t...

Page 56: ...t Electrostatic Discharge in the safety instructions in your System Information document 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Install or replace the memory module pairs as necessary to reach the desired memory total see Installing Memory Modules and Re...

Page 57: ...3 4 Press down and outward on the memory module connector ejectors as shown in Figure 6 5 to allow the memory module to be inserted into the connector Figure 6 5 Removing and Installing a Memory Module 5 Align the memory module s edge connector with the alignment key and insert the memory module in the connector see Figure 6 5 The memory module connector has an alignment key that allows the memory...

Page 58: ...e Figure 6 5 5 Repeat steps 3 and 4 of this procedure to remove any other memory modules 6 Perform steps 4 through 8 of the procedure in Performing a Memory Upgrade System Board Tray See Figure A 3 to identify the system board components Removing the System Board Tray CAUTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information...

Page 59: ... the cover see Replacing the Cover in Troubleshooting Your System Microprocessors To take advantage of future options in speed and functionality you can add a second microprocessor or replace either the primary or secondary microprocessor NOTICE The second microprocessor must be of the same type as the first If the two microprocessors are different speeds both will operate at the speed of the slow...

Page 60: ... installing a second microprocessor go to step 6 NOTE The system is designed to allow you to remove the microprocessor heat sink without removing the microprocessor cooling fan However you can remove the fan to provide easier access to the heat sink see Removing a Cooling Fan 3 Remove the microprocessor heat sink a Press down on the heat sink securing clips to release the clips from the retaining ...

Page 61: ...icroprocessor out of the socket and leave the release lever up so that the socket is ready for the new microprocessor NOTICE Be careful not to bend any of the pins when removing the microprocessor Bending the pins can permanently damage the microprocessor Figure 6 8 Removing and Installing the Microprocessor ...

Page 62: ...e that all of the pins on the microprocessor go into the corresponding holes Be careful not to bend the pins 10 When the microprocessor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the microprocessor 11 Place the new heat sink on top of the microprocessor see Figure 6 7 12 Orient the securing clips as shown in Figure 6 7 13 Hook the end...

Page 63: ...ond microprocessor a message similar to the following appears Two 1 8 GHZ Processors Processor Bus 400 MHz L2 cache 512 KB Advanced If only one microprocessor is installed a message similar to the following appears One 1 8 GHz Processor Processor Bus 400 MHz L2 cache 512 KB Advanced 20 Confirm that the top line of the system data area in the System Setup program correctly identifies the installed ...

Page 64: ...rs or with a blunt nonconductive object such as a plastic screwdriver 5 Install the new system battery with the side labeled facing up see Figure 6 10 Figure 6 10 Removing and Installing the System Battery 6 Replace the expansion card cage see Replacing the Expansion Card Cage 7 Replace the cover see Replacing the Cover in Troubleshooting Your System 8 Reconnect the system to its electrical outlet...

Page 65: ...Back to Contents Page ...

Page 66: ...h ends When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable SCSI Configuration Information Although SCSI devices are installed in essentially the same way as other devices their configuration requirements are different To configure an external SCSI device follow the guidelines in the following subsections SCSI ID Nu...

Page 67: ...e attempting to remove or install a drive while the system is running see the documentation for the RAID controller card ensure that the system is configured correctly to support hot pluggable drive removal and insertion SCSI hard drives are supplied in special drive carriers that fit in the hard drive bays NOTE You should only use drives that have been tested and approved for use with the SCSI ba...

Page 68: ...upport hot plug drive installation See the documentation supplied with your operating system NOTE Your system supports two or five drive configurations The two drive configuration is supported with the 1x5 backplane configuration and the five drive configuration is supported with the 2x3 backplane configuration Upgrading to a five drive configuration requires that you add a SCSI backplane daughter...

Page 69: ...e is powered down When all indicators are off the drive is ready for removal See your operating system documentation for more information on taking the hard drive offline 3 Open the hard drive carrier handle to release the drive see Figure 7 1 4 Slide the hard drive out until it is free of the drive bay see Figure 7 1 If you are permanently removing the hard drive install a blank insert 5 Replace ...

Page 70: ...UTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document NOTICE The integrated RAID controller is enabled by default If you disable the R...

Page 71: ...e pulling up on the ejectors with your index fingers to lock the memory module into the connector Figure 7 3 Installing the RAID Controller Memory Module 6 Push the ejectors on the RAID hardware key connector down and outward to allow the key to be inserted into the connector see Figure 7 4 7 Insert the RAID hardware key into its connector on the system board and secure the key with the latches on...

Page 72: ... Figure 7 5 Removing and Installing the RAID Battery 11 Replace the cover see Replacing the Cover in Troubleshooting Your System 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 13 Enter the System Setup program and verify that the setting for the SCSI controller has changed to reflect the presence of the RAID hardware see Using the System ...

Page 73: ...AID controller card will use the onboard SCSI controller or integrated RAID controller To identify the connector on the RAID controller card see documentation for the card See Figure A 5 to locate the SCSI controller connectors on the SCSI backplane board Route the SCSI cables over the SCSI backplane board to the expansion card cage 6 Connect the external SCSI devices to the card s external connec...

Page 74: ... 2x3 split backplane configuration you must install a daughter card CAUTION Before you perform this procedure you must turn off the system and disconnect it from its power source For more information see Safety First For You and Your System in Troubleshooting Your System CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information document NOTICE Bef...

Page 75: ...es on the left and right edges of the card are aligned with the tabs on the card guide above the drive bay d Lower the card into the card guide e Close the retention lever to slide the daughter card into the SCSI backplane connector and lock the card into place see Figure 7 7 Figure 7 7 Installing a SCSI Backplane Daughter Card 5 Reconfigure the SCSI cable connections to the SCSI backplane as nece...

Page 76: ...he system boots from is determined by the boot order specified in the System Setup program The System Setup program provides options that the system uses to scan for installed boot devices See your system s User s Guide for information about the System Setup program NOTE It is recommended that you do not change the default boot order Back to Contents Page ...

Page 77: ...ess Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support ser...

Page 78: ...ou use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day seven days a week You can also access this service through the technical support service See the contact information for your region TechFax Service Dell takes full advantage of fax technology to serve you better 24 hours a day seven days a week you can call th...

Page 79: ...y of the invoice and a letter describing the reason for the return 3 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring a...

Page 80: ... 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Home Small Business Sales 01 795 67602 Home Small Business Fax 01 795 67605 Home Small Business Customer Care 01 795 67603 Preferred Accounts Corporate Customer Care 0660 8056 Home Small Business Technical Suppor...

Page 81: ...pport 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Home and Small Business Technical Support toll free 800 858 2437 Corporate Accounts Technical Support toll free 800 858 2333 Customer Experience toll free 800 858 2060 Home and Small Business toll free 800 858 2222 Preferred...

Page 82: ...upport 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Care 09 253 313 38 Home Small Business Customer Care 09 693 791 94 Fax 09 253 313 99 Switchboard 09 253 313 00 Website support euro dell com E mail fin_support dell com E mail Support Servers Nordic_support dell com France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Home and Small Busines...

Page 83: ...045 Sales 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Ireland Technical Support 1850 543 543 UK Technical Support dial number within UK only 0870 908 0800 Home User Customer Care 01 204 4095 Small Business Customer Care 01 204 4444 UK Customer Care dial number within UK only 0870 906 0010 Corporate Customer Care 01 204 4003 Ireland Sales 01 204 4444 UK...

Page 84: ...56 3440 Public Sales Government agencies educational institutions and medical institutions 044 556 3440 Global Segment Japan 044 556 3469 Individual User 044 556 1657 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website support jp dell com Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support toll free 080 200 3800 Sales toll free 080 200 3600 Customer Ser...

Page 85: ... 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Technical Support 020 581 8838 Customer Care 020 581 8740 Home Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax ...

Page 86: ... 300 411 or 800 300 412 or 121 422 07 10 Fax 121 424 01 12 E mail support euro dell com es es emaildell Puerto Rico General Support 1 800 805 7545 St Lucia General Support 1 800 882 1521 Singapore Singapore International Access Code 005 Country Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales tol...

Page 87: ...l Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01...

Page 88: ...desktop computers toll free 1 800 247 9362 Dell Home and Small Business Group For portable and desktop computers Customer Technical Support Return Material Authorization Numbers toll free 1 800 624 9896 Customer Technical Support Home sales purchased via www dell com toll free 1 877 576 3355 Customer Service Credit Return Authorization Numbers toll free 1 800 624 9897 National Accounts Computers p...

Page 89: ...7 335 5889 Switchboard 512 338 4400 DellNet Technical Support toll free 1 877 Dellnet 1 877 335 5638 US Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Back to Contents Page ...

Page 90: ...re connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example Jumpers CAUTION Ensure that the system is turned off before you change a jumper setting Otherwise damage to the system or unpredictable results may occur A jumper is referred to as open or unj...

Page 91: ...f the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information SPARE To store a spare unused jumper NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms System Board Connectors See Figure A 3 and Table A 2 for the locat...

Page 92: ...stem fans 3 4 microprocessors 2 5 6 optional 7 expansion cards PROC n Microprocessors 2 RAID_BAT Battery cable for integrated RAID controller RAID_DIMM Memory module for integrated RAID controller RAID_KEY Hardware key for integrated RAID controller VRM n Microprocessor VRMs 2 NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms ...

Page 93: ...xpansion Card Riser Board Components SCSI Backplane Board Connectors Figure A 5 shows the location of the connectors on the SCSI backplane board Figure A 5 SCSI Backplane Board Components Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program in the User s Guide The passwo...

Page 94: ... erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system fro...

Page 95: ...re s AC alternating current ADC analog to digital converter ANSI American National Standards Institute APIC Advanced Peripheral Interrupt Controller ASIC application specific integrated circuit BIOS basic input output system BMC baseboard management controller bpi bits per inch bps bits per second BTU British thermal unit C ...

Page 96: ...timeter s CMOS complementary metal oxide semiconductor COM communications cpi characters per inch cpl characters per line CPU central processing unit DAC digital to analog converter DAT digital audio tape dB decibel s dBA adjusted decibel s DC direct current ...

Page 97: ...al in line package DMA direct memory access DOC Department of Communications in Canada dpi dots per inch DRAC III remote access card DRAM dynamic random access memory DS DD double sided double density DS HD double sided high density ECC error checking and correction EDO extended data out ...

Page 98: ...nce EMM expanded memory manager EMS Expanded Memory Specification EPP Enhanced Parallel Port EPROM erasable programmable read only memory ERA embedded remote access ESD electrostatic discharge ESDI enhanced small device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC ...

Page 99: ...ions Commission ft feet g gram s G gravities GB gigabyte s GUI graphical user interface Hz hertz I O input output ID identification IDE integrated drive electronics IRQ interrupt request K kilo 1024 KB kilobyte s KB sec ...

Page 100: ...Kbps kilobit s per second kg kilogram s kHz kilohertz LAN local area network lb pound s LCD liquid crystal display LED light emitting diode LIF low insertion force LN load number lpi lines per inch LVD low voltage differential m meter s ...

Page 101: ...ur s MB megabyte s Mb megabit s Mbps megabit s per second MBR master boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megahertz mm millimeter s ms millisecond s MTBF mean time between failures mV millivolt s ...

Page 102: ...al hydride NMI nonmaskable interrupt ns nanosecond s NTFS NT File System NVRAM nonvolatile random access memory OTP one time programmable PAL programmable array logic PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PDB power distribution board PDU ...

Page 103: ...n self test ppm pages per minute PQFP plastic quad flat pack PSDB power supply distribution board PS 2 Personal System 2 PXE preboot execution environment RAID redundant arrays of independent disks RAC Remote access controller RAM random access memory RCU Resource Configuration Utility REN ...

Page 104: ...read only memory rpm revolutions per minute RTC real time clock SBE single bit ECC SCSI small computer system interface sec second s SEC single edge contact SEL system event log SDRAM synchronous dynamic random access memory SIMM single in line memory module SMB server management bus ...

Page 105: ... static random access memory SVGA super video graphics array TFT thin film transistor tpi tracks per inch UMB upper memory block UPS uninterruptible power supply USB universal serial bus V volt s VAC volt s alternating current VDC volt s direct current VGA video graphics array ...

Page 106: ...ge scale integration VRAM video random access memory VRM voltage regulator module W watt s WH watt hour s XMM extended memory manager XMS eXtended Memory Specification ZIF zero insertion force Back to Contents Page ...

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