Dell PowerEdge C2100 Hardware Owner'S Manual Download Page 10

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Contents

Troubleshooting a NIC

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112

Troubleshooting a Wet System

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113

Troubleshooting a Damaged System

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114

Troubleshooting the System Battery

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114

Troubleshooting Power Supplies

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115

Troubleshooting System Cooling Problems

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116

Troubleshooting a Fan

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116

Troubleshooting System Memory

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117

Troubleshooting a Hard Drive

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119

Troubleshooting a Storage Controller

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120

Troubleshooting Expansion Cards

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121

Troubleshooting Processors

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122

IRQ Assignment Conflicts

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123

Troubleshooting Changes in BIOS Settings

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124

5 Jumpers and Connectors

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125

Jumper Settings

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125

System Configuration Jumper Settings

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125

Backplane Jumper Settings

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126

System Board Connectors

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127

Backplane Connectors

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129

Power Distribution Board Connectors

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131

book.book Page 8 Friday, November 8, 2013 11:29 AM

Summary of Contents for PowerEdge C2100

Page 1: ...Dell PowerEdge C2100 Systems Hardware Owner s Manual Regulatory Model FS12 TY ...

Page 2: ...cates potential damage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death ____________________ 2013 Dell Inc All rights reserved Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Regulatory Model FS12 TY 2013 11 Rev A02 ...

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Page 5: ...12 Back Panel Features and Indicators 14 NIC Indicator Codes 15 Power and System Board Status Codes 17 Collecting System Event Log for Investigation 18 POST Error Codes 18 Beep Codes 35 Post Beep Codes 35 Other Information You May Need 36 2 Using the System Setup Program 37 Start Menu 37 System Setup Options at Boot 38 Console Redirection 38 Main Menu 39 ...

Page 6: ...on 43 USB Configuration 43 PCI Configuration 43 Boot Menu 45 Boot Settings Configuration 45 Server Menu 47 iBMC LAN Configuration 48 Remote Access Configuration 49 Security Menu 50 Exit Menu 50 3 Installing System Components 51 Safety Instructions 51 Recommended Tools 51 Inside the System 52 Hard Drives 53 Removing a Hard Drive Blank 54 Installing a Hard Drive Blank 54 Removing a Hard Drive Carrie...

Page 7: ...g the System 58 Closing the System 59 Cooling Shroud 60 Removing the Cooling Shroud 60 Installing the Cooling Shroud 61 Heat Sinks 62 Removing the Heat Sink 62 Installing the Heat Sink 64 Processor 64 Removing the Processor 64 Installing the Processor 66 System Memory 67 General Memory Module Installation Guidelines 68 Mode Specific Guidelines 69 Memory Socket Location on the System Board 70 Suppo...

Page 8: ...er Card 82 RAID Battery Optional 83 Removing a RAID Battery 83 Installing a RAID Battery 84 Dual RAID Battery Optional 85 Removing a Dual RAID Battery 85 Installing a RAID Battery 87 Mezzanine Card 10 GbE LAN 88 Removing the Mezzanine Card 10 GbE LAN 88 Installing the Mezzanine Card 10 GbE LAN 90 Power Supplies 91 Removing the Power Supply 91 Installing the Power Supply 92 Removing the Power Suppl...

Page 9: ...lling the Control Panel Assembly 102 System Battery 102 Removing the System Battery 102 Installing the System Battery 103 System Board 104 Removing the System Board 104 Installing the System Board 105 4 Troubleshooting Your System 109 Safety First For You and Your System 109 Installation Problems 109 Troubleshooting System Startup Failure 110 Troubleshooting External Connections 110 Troubleshootin...

Page 10: ...bleshooting System Memory 117 Troubleshooting a Hard Drive 119 Troubleshooting a Storage Controller 120 Troubleshooting Expansion Cards 121 Troubleshooting Processors 122 IRQ Assignment Conflicts 123 Troubleshooting Changes in BIOS Settings 124 5 Jumpers and Connectors 125 Jumper Settings 125 System Configuration Jumper Settings 125 Backplane Jumper Settings 126 System Board Connectors 127 Backpla...

Page 11: ...Contents 9 6 Getting Help 133 Contacting Dell 133 Index 135 ...

Page 12: ...10 Contents ...

Page 13: ...s at Boot on page 38 F12 Starts Preboot eXecution Environment PXE boot Ctrl C Enters the SAS Configuration Utility For more information see the SAS adapter documentation at support dell com manuals Ctrl R Enters the RAID configuration utility For more information see the documentation for your SAS RAID card at support dell com manuals Ctrl S Enters the utility to configure NIC settings for PXE boo...

Page 14: ...ler iBMC Blinks amber in the event of a non critical failure such as fan voltage or temperature state 2 NIC LEDs 2 Light green when a connection is made to the NIC port blink when there is traffic on the NIC port 3 Hard drive activity LED Lights green when the hard drives are active 4 System ID LED Blinks blue when the ID button is pressed 5 Hard drives Up to twelve hot swappable 3 5 hard drives 1...

Page 15: ... been detected the LCD lights amber regardless of whether the system has been powered on 7 Control panel Comprises the various LEDs and buttons 8 Power button When pressed turns the system on 9 System ID button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue s...

Page 16: ...play an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for 5 seconds 1 hard drive status indicator green and amber 2 hard drive activity ...

Page 17: ... Drive is present or in idle stage Steady green Blinks green Drive access Table 1 2 Hard Drive Indicators SAS SATA Add on Cards Drive Status Indicator Drive Activity Indicator Condition Off Off No drive Steady green Off Drive online no access Steady green Off Drive is present or in idle stage Steady green Blinks green Drive access Steady amber Off Drive failed Blinks amber Steady green Drive rebui...

Page 18: ...upply 2 Your system comes with one single power supply or a set of redundant power supplies 2 PCIe card slots cover Accommodate an x8 half length and a full height card 3 Mezzanine card cover Remove this cover before installing the mezzanine card 4 Ethernet connectors 2 Embedded 10 100 1000 NIC connector 5 KVM over iBMC Port Dedicated management port 1 9 7 6 5 4 8 2 12 11 10 3 ...

Page 19: ... 8 Serial connector Connects a serial device to the system 9 Back ID LED Lights when the system has been selected for identification 10 System identification indicator Lights amber when the system needs attention due to a problem 11 Fault LED Displays status errors and is controlled by iBMC 12 Power supply 750 W 1 link indicator 2 activity indicator Item Indicator Button or Connector Icon Descript...

Page 20: ...y amber Link at 1 Gbps Blinks amber Identifying port with 1 Gbps connection Steady green Link at 100 Mbps Blinks green Identifying port with 10 Mbps or 100 Mbps connection Green off Link at 10 Mbps NIC Indicator Condition Steady green Link LAN No access Blinks green Accessing LAN Green off Idle NIC Speed Indicator Condition Steady green Link at 100 Mbps Green off Link at 10 Mbps ...

Page 21: ... Green off blinks amber iBMC critical condition event in power off mode S4 S5 Green blinks amber iBMC critical condition event in power on mode S0 S1 System Identification Indicator Condition Steady blue IPMI OEM command is set Option on Web is chosen Blinks blue Identify button is pressed IPMI chassis Identified command is executed S3 Mode 4s 1s Interval Blinks blue continuously four seconds on o...

Page 22: ...C input voltage is out of normal operating range 90 264 VAC Blinks green Standby power is on Fault Indicator Condition Blinks amber Host has critical or non critical events detected by iBMC please check iBMC SEL for details Amber off SEL is cleared or fail symptom has been recovered This failed LED will be turned off in power off state Code Log in iBMC Error Message Corrective Action 0000 Yes Time...

Page 23: ...00C Yes RAM R W test failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 133 000E Yes A Driver Error See Troubleshooting a Hard Drive on page 119 000F Yes B Driver Error See Troubleshooting a Hard Drive on page 119 0012 Yes CMOS Date Time Not Set Remove AC power to the system for 10 seconds and restart the system See Troublesh...

Page 24: ... See Getting Help on page 133 001B Yes WARN DIMM COMPAT MINOR NOT SUPPORTED Error See Getting Help on page 133 001C Yes WARN LOCKSTEP DISABLE MINOR RAS MODE Error See Getting Help on page 133 001D Yes WARN LOCKSTEP DISABLE MINOR MISMATCHED Error See Getting Help on page 133 001E Yes WARN USER DIMM DISABLE QUAD AND 3DPC Error See Getting Help on page 133 001F Yes WARN USER DIMM DISABLE MEMTEST Erro...

Page 25: ...Help on page 133 0024 Yes WARN MEM LIMIT Error See Getting Help on page 133 0025 Yes WARN SPARE DISABLE Error See Getting Help on page 133 0026 Yes WARN UNUSED MEMORY MINOR MIRROR Error See Getting Help on page 133 0027 Yes WARN UNUSED MEMORY MINOR LOCKSTEP Error See Getting Help on page 133 0028 Yes WARN RD DQ DQS Error See Getting Help on page 133 0029 Yes WARN RD RCVEN Error See Getting Help on...

Page 26: ...See Getting Help on page 133 002F Yes WARN CLTT MINOR CIRCUIT TST FAILED Error See Getting Help on page 133 0030 Yes WARN THROT INSUFFICIENT Error See Getting Help on page 133 0031 Yes WARN CLTT DIMM UNKNOWN Error See Getting Help on page 133 0032 Yes WARN DQS TEST MINOR CLEANUP Error See Getting Help on page 133 0033 Yes WWARN DQS TEST MINOR DELAYS Error See Getting Help on page 133 0034 Yes WARN...

Page 27: ...sh timer test failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 133 0041 Yes Display memory test failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 133 0042 Yes CMOS Display Type Wrong Remove AC power to the system for 10 seconds and restart the system ...

Page 28: ... 125 If the problem persists see Getting Help on page 133 0049 Yes Unknown BIOS error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 133 004A Yes Unknown BIOS error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 133 004B Yes Unknown BIOS error Remove AC power ...

Page 29: ...Yes Secondary Master Hard Disk Error See Troubleshooting a Hard Drive on page 119 0063 Yes Secondary Slave Hard Disk Error See Troubleshooting a Hard Drive on page 119 0080 Yes Primary Master Drive ATAPI Incompatible See Troubleshooting a Hard Drive on page 119 0081 Yes Primary Slave Drive ATAPI Incompatible See Troubleshooting a Hard Drive on page 119 0082 Yes Secondary Master Drive ATAPI Incompa...

Page 30: ...our system s Getting Started Guide See Troubleshooting Processors on page 122 0102 Yes Error The CPU Core to Bus ratio or VID configuration has failed Please enter BIOS Setup and re config it The message is displayed on the screen an error is logged to the SEL and user input is required to continue The user can take immediate corrective action or choose to continue booting 0120 Yes Thermal Failure...

Page 31: ...l Failure detected by PROCHOT Ensure that the processor heat sinks are properly installed See Troubleshooting Processors on page 122 and Troubleshooting System Cooling Problems on page 116 0125 Yes Thermal Failure detected by PROCHOT Ensure that the processor heat sinks are properly installed See Troubleshooting Processors on page 122 and Troubleshooting System Cooling Problems on page 116 0126 Ye...

Page 32: ...10 seconds and restart the system If the problem persists see Getting Help on page 133 0154 Yes Processor failed BIST Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 133 0155 Yes Processor failed BIST Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 133 0156 Yes ...

Page 33: ...or missing microcode A BIOS update is required If the problem persists see Getting Help on page 133 0165 Yes Processor missing microcode A BIOS update is required If the problem persists see Getting Help on page 133 0166 Yes Processor missing microcode A BIOS update is required If the problem persists see Getting Help on page 133 0167 Yes Processor missing microcode A BIOS update is required If th...

Page 34: ...es not support current stepping Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system s Getting Started Guide 0185 Yes BIOS does not support current stepping Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system s Getting Started Guide 0186...

Page 35: ...Started Guide 0192 Yes L2 cache size mismatch Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 133 0197 Yes Processor speeds mismatched Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system s Getting Started Guide 0198 Yes Processor Mismatch Ensure tha...

Page 36: ...e 125 If the problem persists see Getting Help on page 133 5125 Yes Not enough space to copy PCI Option ROM See Getting Help on page 133 8101 Yes Warning USB Host Controller not found at the specified address See Troubleshooting a USB Device on page 110 If the problem persists see Getting Help on page 133 8102 Yes Error USB device failed to initialize See Troubleshooting a USB Device on page 110 I...

Page 37: ... Help on page 133 8301 Yes Not enough space in Runtime area SMBIOS data will not be available See Troubleshooting System Memory on page 117 If the problem persists see Getting Help on page 133 8302 Yes Not enough space in Runtime area SMBIOS data will not be available See Troubleshooting System Memory on page 117 If the problem persists see Getting Help on page 133 8601 Yes Error iBMC Not Respondi...

Page 38: ...nt Runtime space for MPS data System may operate in PCI or Non MPS mode Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 133 Code Log in iBMC Error Message Corrective Action ...

Page 39: ...sert next diskette in A 4 Flash program successful 5 Read file error 7 No flash present 8 Floppy controller error 10 Flash erase error 11 Flash program error 12 Wrong BIOS file size 13 ROM image mismatch 14 1 long beep after 4 beeps BIOS recovery by jumper Number of Beeps Description 1 Refresh timer error 3 Base 64 K memory failure 6 8042 gate A20 failure 8 Display memory read write failure 2 Exce...

Page 40: ...rovides an overview of rack installation system features setting up your system and technical specifications Dell systems management application documentation provides information about installing and using the systems management software This document is available online at support dell com manuals NOTE Always check for updates on support dell com manuals and read the updates first because they o...

Page 41: ...rotected DRAM The system board helps to configure the following items Hard drives diskette drives and peripherals Password protection from unauthorized use Power management features This Setup utility should be executed under the following conditions When changing the system configuration When a configuration error is detected by the system and you are prompted to make changes to the Setup utility...

Page 42: ...sole redirection is the BIOS Console The BIOS Console is a Flash ROM resident utility that redirects input and output over a serial or modem connection The BIOS supports console redirection to a serial port If a serial port based headless system support is provided by the system the system must provide support for redirection of all BIOS driven console I O to the serial port The driver for the ser...

Page 43: ... The options for the System Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Use ENTER TAB or SHIFT TAB to select Use or to configure system time Select Screen Select Item Change Field Tab Select Field F1 General Help F10 Save and Exit Esc Exit ...

Page 44: ...ses your system to malfunction or prevents the system from booting open BIOS and choose Load Optimal Defaults in the Exit menu to boot up normally Option Description Version Displays the BIOS version Check this version number when updating BIOS from the manufacturer Build Date Displays the date the BIOS was created Option Description Type Displays the type of processor installed on the system boar...

Page 45: ...tel R Virtualization Tech Enabled default Enable this option when the processor supports VT A full reset is needed to change its state Execute Disable Bit Capability Enabled default When Disabled forces the XD feature flag to always return 0 Active Processor Cores All default Sets the number of cores to enable in each processor package Intel R HT Technology Enabled default When Disabled allows onl...

Page 46: ...using SPD Memory Mode Independent default Selects the memory mode Throttling Closed Loop Enabled default Enables BIOS to program Closed Loop throttling for memory components Throttling Open Loop Enabled default Enables BIOS to program Open Loop throttling for memory components Option Description SATA Configuration Enhanced default Configures the SATA Configure SATA 1 as IDE default Configures the ...

Page 47: ...ed USB 2 0 Controller Configures the USB 2 0 controller in HiSpeed 480 Mbps or FullSpeed 12 Mbps USB Mass Storage Reset Delay 20 Sec default Sets the number of seconds that the POST waits for the USB mass storage device after the start unit command is issued Device USB device model name Emulation Type Auto default If the type is set to Auto USB devices which are less than 530 MB are emulated as fl...

Page 48: ...0GT 5 866GT 6 400GT QPI L0s and L1 Enabled default Enables or disables the QPI L0s and L1 Crystal Beach DMA Disabled default Enables or disables the Crystal Beach DMA configuration Intel VT d Disabled default Enables or disables the Intel Virtualization Technology for Directed I O SR IOV Supported Disabled default Enables or disables SR IOV support Active State Power Management Disabled default En...

Page 49: ...t Enables you to allow BIOS to skip certain tests during the POST which decreases boot up time Quiet Boot Enabled default Enable or disable quiet boot Disabled displays normal POST messages Enabled displays OEM logo instead of POST messages AddOn ROM Display Mode Force BIOS default Enables you to display mode controlled by BIOS or addon ROM Bootup Num Lock On default Enables you to set the state o...

Page 50: ...tup Program Force PXE First Enabled default Enables forced network boot PXE Force PXE Boot Only Enable or disable PXE to be the only boot device Force USB First Enable force USB to be the first boot device Option Description ...

Page 51: ...nfigures remote access Restore on AC Power Loss Power Off default Restores the AC power setting The options are Power Off Power On and Last State Power Staggering AC Recovery Immediate default Selects the time of system power on after iBMC initiates Immediate powers on directly after iBMC initiates Random randomly selects time to power on User define allows the user to select the time Power On Del...

Page 52: ...fault Displays channel number status of iBMC iBMC LAN Port Configuration Shared NIC default Select the iBMC LAN Port Configuration type DHCP Enabled Disabled default Enables or disables the iBMC to get the LAN IP from a DHCP server IP Address Enter an IP address in decimal in the form of XXX XXX XXX XXX XXX less than 256 and in decimal only Subnet Mask Enter a Subnet Mask in decimal in the form of...

Page 53: ...n decimal only IPv6 IP Address Enter IPv6 address in string form IPv6 Gateway Address Enter IPv6 Gateway address in string from Option Description Remote Access Enabled default Selects remote access type Serial Port Number COM1 default Selects serial port for console redirection Current SOL Baud Rate Displays the current SOL Baud Rate Serial Port Mode 115200 8 n 1 default Selects serial port setti...

Page 54: ... required at boot time or when the user enters the Setup Utility User Access Level Set user access level to the setup utility Clear User Password Select to clear the user password Password Check Set the password check mode Option Description Save Changes and Exit Select to save any changes that you have made in the Setup utility and exit the Setup utility Discard Changes and Exit Select to discard...

Page 55: ...arranty Read and follow the safety instructions that came with the product To avoid injury to yourself or damage to your system follow these guidelines Always disconnect the system from the power outlet whenever you are working inside the system case If possible wear a grounded wrist strap when you are working inside the system case Alternatively discharge any static electricity by touching the ba...

Page 56: ...in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This system must be operated with the system cover installed to ensure proper cooling Figure 3 1 Inside the System 1 2 3 4 6 5 8 7 9 10 11 ...

Page 57: ... drive is connected to the hard drive connector on the backplane CAUTION When installing a hard drive carrier ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating...

Page 58: ...into the hard drive bay until the release lever clicks into place See Figure 3 2 Removing a Hard Drive Carrier 1 From the RAID management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your controller documentation for information about hot swap drive removal If the drive has been online the green act...

Page 59: ... bay See Installing a Hard Drive Blank on page 54 Figure 3 3 Removing and Installing the Hard Drive Carrier Installing a Hard Drive Carrier 1 Press the release button on the front of the hard drive carrier 2 With the release lever on the hard drive carrier open slide the hard drive carrier into the hard drive bay until the carrier contacts the backplane 3 Close the release lever to lock the hard d...

Page 60: ...alling a Hard Drive From a Hard Drive Carrier Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive at the back See Figure 3 4 2 Align the slots on the hard drive with the slots on the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier 1 hard drive 2 hard drive carri...

Page 61: ...e system See Opening the System on page 58 3 Remove the cooling shroud See Removing the Cooling Shroud on page 60 4 Remove the eight screws that secure the internal hard drives to the hard drive assembly See Figure 3 5 5 Remove the internal hard drives Figure 3 5 Removing and Installing the Internal Hard Drive 1 internal hard drives 2 2 cooling shroud 3 hard drive assembly 4 screws 8 2 1 4 3 ...

Page 62: ...jury do not attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the ...

Page 63: ...s of the cover fit over the corresponding slots on the sides of the chassis 2 Slide the cover toward the front of the chassis till the screw hole on the cover is aligned with the hole on the chassis 3 Secure the cover with the securing screw See Figure 3 6 4 Reconnect the system and peripherals to their electrical outlets and turn on the system 1 locking button 2 screw 3 system cover 4 traction pa...

Page 64: ...ervicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Cooling Shroud 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 3 If applicable disconnect the internal hard drive cables 4 Remove the ...

Page 65: ...ng the memory slots and lower it into the system See Figure 3 7 2 Secure the cooling shroud using the four screws See Figure 3 7 3 If applicable connect the internal hard drive cables 4 Close the system See Closing the System on page 59 5 Reconnect the system and peripherals to their electrical outlets and turn on the system 1 screws 4 2 internal hard drives 2 3 cooling shroud 3 1 2 ...

Page 66: ...g the Cooling Shroud on page 60 4 If required remove the expansion card riser assembly See Removing the Expansion Card Riser on page 75 WARNING The heat sink is hot to touch for some time after the system has been powered down Allow the heat sink to cool before handling it CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to ma...

Page 67: ...Installing System Components 63 Figure 3 8 Removing and Installing the Heat Sink 1 expansion card riser assembly 2 heat sinks 2 3 captive screws 4 each 2 3 1 ...

Page 68: ...stalling the Cooling Shroud on page 61 6 If applicable replace the expansion card riser assembly See Installing the Expansion Card Riser on page 77 7 Close the system See Closing the System on page 59 8 Reconnect the system and peripherals to their electrical outlets and turn on the system Processor CAUTION Many repairs may only be done by a certified service technician You should only perform tro...

Page 69: ...ever from the locked position 6 Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 9 7 Rotate the processor shield upward and out of the way CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 8 Lift the processor out of the socket and leave the socket rele...

Page 70: ...If you are upgrading your processors prior to upgrading your system download and install the latest system BIOS version from support dell com Follow the instructions included in the file and download to install the update on your system 2 Pull the locking lever of the processor socket out and up 3 Unpack the processor if it has not been used previously If the processor has already been used remove...

Page 71: ...e grease to contact the processor shield which can cause contamination of the processor socket 13 Install the heat sink See Installing the Heat Sink on page 64 14 Replace the cooling shroud See Installing the Cooling Shroud on page 61 15 Close the system See Closing the System on page 59 16 Reconnect the system and peripherals to their electrical outlets and turn on the system 17 Press F2 to enter...

Page 72: ... of different sizes can be mixed in A1 A4 or B1 B4 for example 2 GB and 4 GB but all populated channels must have identical configurations For optimizer mode memory modules are installed in the numeric order of the sockets beginning with A1 or B1 For memory mirroring or advanced ECC mode the channel furthest from the processor is unused and memory modules are installed beginning with channel A1 or...

Page 73: ...igurations depend on the memory mode selected Optimizer Independent Channel Mode In this mode all three channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minimal single channel configuration of one 1 GB memory module per processor is also supported in this mode Table 3 1 shows sample memory...

Page 74: ...ing System Components Memory Socket Location on the System Board The system contains 18 memory sockets split into two sets of 9 sockets one set per processor Figure 3 10 Memory Socket Location on the System Board ...

Page 75: ...No of DIMMs POR Speed DIMM 2 DIMM 1 DIMM 0 1 DDR3 1333 _ _ Single rank 2 DDR3 1333 _ _ Dual rank 3 DDR3 1066 _ _ Quad rank 4 DDR3 1333 _ Single rank Single rank 5 DDR3 1333 _ Single rank Dual rank 6 DDR3 1333 _ Dual rank Single rank 7 DDR3 1333 _ Dual rank Dual rank 8 DDR3 800 _ Single rank Quad rank 9 DDR3 800 _ Dual rank Quad rank 10 DDR3 800 _ Quad rank Quad rank 11 DDR3 800 Single rank Single ...

Page 76: ...nty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 3 Remove the cooling shroud See Removing the Cooling Shroud on page 60 4 Locate the memory module sockets 5 Press down and out on the ejectors on each end of the socke...

Page 77: ...is not covered by your warranty Read and follow the safety instructions that came with the product 1 Locate the memory module sockets See Figure 5 3 2 Press the ejectors on the memory module socket down and out as shown in Figure 3 11 to allow the memory module to be inserted into the socket Handle each memory module only on either card edge making sure not to touch the middle of the memory module...

Page 78: ...ce the cooling shroud See Installing the Cooling Shroud on page 61 6 Close the system See Closing the System on page 59 7 Reconnect your system and peripherals to their electrical outlets and turn on the system 8 Start up the system press F2 to enter the System Setup program and check the System Memory settings on the main System Setup screen The system should have already changed the value to ref...

Page 79: ...port team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 3 Remove the cooling shroud See Removing the Cooling Shroud on page 60 4 G...

Page 80: ...76 Installing System Components Figure 3 12 Removing and Installing the Expansion Card Riser Assembly 1 expansion card riser assembly 2 expansion card riser assembly connector 1 2 ...

Page 81: ...ue to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Replace the expansion card riser in the expansion card riser assembly and secure it using the four screws See Figure 3 13 2 Align the expansion card riser assembly with the connector on the system board See Figure 3 12 3 Seat the expansion card riser a...

Page 82: ...ee Removing the Cooling Shroud on page 60 4 Remove the expansion card riser See Removing the Expansion Card Riser on page 75 5 Remove the screw that secures the expansion card to the expansion card riser assembly See Figure 3 14 6 Pull out the expansion card from the expansion card riser See Figure 3 14 CAUTION Disconnecting the RAID battery cable from a PERC card can cause data loss if the dirty ...

Page 83: ... dirt out of the system and aid in proper cooling and airflow inside the system 9 Replace the cooling shroud See Installing the Cooling Shroud on page 61 10 Replace the system cover See Closing the System on page 59 11 Reconnect the system and peripherals to their electrical outlets and turn on the system Figure 3 14 Removing and Installing the Expansion Card 1 expansion card riser 2 expansion car...

Page 84: ...ff the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 3 Remove the cooling shroud See Removing the Cooling Shroud on page 60 4 If applicable remove the filler bracket 5 Align the expansion card with the riser guide slot and push it in the direction of the arrow until the card is firmly seated in the...

Page 85: ... certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached p...

Page 86: ...ted by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 3 Place the three spacer pin...

Page 87: ...oting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet ...

Page 88: ...r telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the RAID battery cable to the connector on the RAID battery 2 With the cable oriented toward the back angle the left side of the RAID battery into the left side of the battery carrier 3 Secure the RA...

Page 89: ...n your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System...

Page 90: ...86 Installing System Components Figure 3 17 Removing and Installing the Dual RAID Battery Cage 1 RAID battery carrier 2 screws 2 3 RAID batteries 2 2 1 3 ...

Page 91: ...d by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the RAID battery cables to the connectors on the RAID batteries 2 With the cables oriented toward the back secure the RAID batteries into the battery carrier See Figure 3 18 3 Affix ...

Page 92: ...ice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 3 Remove the cooling shroud See Removing the Cooling Shroud on ...

Page 93: ...Installing System Components 89 Figure 3 19 Removing and Installing the Mezzanine Card 10 GbE LAN 1 mezzanine card 10 GbE LAN 2 mezzanine card cover 3 screws 3 4 back panel 5 spacer pins 3 1 2 3 4 5 ...

Page 94: ... remove the two screws securing the mezzanine card cover and remove the cover See Figure 3 19 2 Install a label bracket that has slots for connecting the mezzanine cards 3 Align the spacer pins on the mezzanine card with the holes on the system board NOTE The three spacer pins must be inserted through the board for proper installation of the mezzanine card 4 Secure the board using the screw See Fi...

Page 95: ...by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Power Supply WARNING In order to reduce the risk of injury from electric shock disconnect the failed power supply from the AC power before removing it from the system CAUTION The system requires one power supply to operate the system normally Remove and replace only one power sup...

Page 96: ...ase latch snaps into place See Figure 3 20 3 Reconnect your system and peripherals to their electrical outlets and turn on the system NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power...

Page 97: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product The power distribution board comes as a power distribution board assemb...

Page 98: ...horized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Place the power distribution board assembly into the system and align the slots on the power distribution board assembly with the slots on ...

Page 99: ...ling fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the pr...

Page 100: ... back of the system 2 Align the slot on the fan assembly with the slot on the chassis 3 Replace the screw that secures the fan assembly to the chassis 4 Connect the power cables to the cooling fans See Figure 3 22 5 Replace the system cover See Closing the System on page 59 6 Reconnect the system and peripherals to their electrical outlets and turn on the system 1 screw 2 fan assembly 3 cooling fa...

Page 101: ...ove the four screws that secure the fan module to the fan assembly and separate the fan module from the fan assembly See Figure 3 23 Figure 3 23 Removing and Installing the Fan Module 1 cooling fans 3 2 fan assembly 3 screws 4 each 4 air flow direction 1 2 3 4 ...

Page 102: ...warranty Read and follow the safety instructions that came with the product Removing the Backplane 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 58 3 Remove the cooling fan assembly See Removing a Cooling Fan Assembly on page 95 4 Disconnect the SAS SATA cables the fan cables and the po...

Page 103: ...Installing System Components 99 Figure 3 24 Removing and Installing the Backplane 1 backplane 2 screws 3 1 2 ...

Page 104: ... to their electrical outlets and turn on the system Control Panel Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warra...

Page 105: ... screw securing the LED panel cover to the chassis and slide the cover out See Figure 3 25 7 Remove the two screws securing the control panel assembly to the chassis See Figure 3 25 8 Remove the control panel assembly Figure 3 25 Removing the Control Panel Assembly 1 cable cover 2 chassis 3 front LED board 4 screws 3 5 front LED cover 2 4 5 3 1 ...

Page 106: ...shroud See Installing the Cooling Shroud on page 61 6 Replace the system cover See Closing the System on page 59 7 Reconnect the system and peripherals to their electrical outlets and turn on the system System Battery Removing the System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended ...

Page 107: ...t it out of the securing tabs at the negative side of the connector Figure 3 26 Removing and Installing the System Battery Installing the System Battery 1 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 2 Press the battery straight down into the connector until it snaps into place 3 Install the cooling shroud See Installing the Cooling...

Page 108: ...oduct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the System Board 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the...

Page 109: ... 27 Removing and Installing the System Board Installing the System Board 1 Align the holes A and B on the system board to position the board correctly in the system 2 Replace the ten screws to secure the system board in place 3 Reconnect the power SATA and front panel cables to the system board See System Board Connectors on page 127 1 screws 10 2 system board assembly 1 2 ...

Page 110: ... expansion card riser assembly See Installing the Expansion Card Riser on page 77 7 Replace the memory modules See Installing Memory Modules on page 73 8 Replace the cooling shroud See Installing the Cooling Shroud on page 61 9 Replace the system cover See Closing the System on page 59 10 Reconnect the system and peripherals to their electrical outlets and turn on the system ...

Page 111: ...Installing System Components 107 ...

Page 112: ...108 Installing System Components ...

Page 113: ...your warranty Read and follow the safety instructions that came with the product Installation Problems Perform the following checks if you are troubleshooting an installation problem Check all cable and power connections including all rack cable connections Unplug the power cord and wait for one minute Then reconnect the power cord and try again If the network is reporting an error verify that the...

Page 114: ... panel connectors on your system Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor Troubleshooting a USB Device Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 5 1 Disconnect the keyboard and mouse cables from the system briefly and recon...

Page 115: ...SB device one at a time 8 If a device causes the same problem turn off the device replace the USB cable and turn on the device If the problem persists replace the device If all troubleshooting fails see Getting Help on page 133 Troubleshooting a Serial I O Device 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with another working cab...

Page 116: ...ation setting if possible Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 4 Enter the System Setup program and confirm that the NIC ports are enabled See NIC Indicator Codes iBMC on page 16 5 Ensure th...

Page 117: ...m See Opening the System on page 58 3 Disassemble components from the system See Installing System Components on page 51 Cooling shroud Hard drives Backplane Expansion card riser Power supplies Fans Processors and heat sinks Memory modules 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 6 Close the system See Closing the System on page 59 7 Re...

Page 118: ...3 Ensure that the following components are properly installed Expansion card riser Power supplies Fans Hard drives Processors and heat sinks Memory modules Cooling shroud 4 Ensure that all cables are properly connected 5 Close the system See Closing the System on page 59 6 If the system fails to start see Getting Help on page 133 Troubleshooting the System Battery NOTE If the system is turned off ...

Page 119: ...normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power and System Board Status Codes on page 17 CAUTION At least one power supply must be installed for the system to operate Operating the system with only o...

Page 120: ...l airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 116 Troubleshooting a Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone servic...

Page 121: ...urations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 68 and verify that your memory configuration complies with all applicable guidelines 1 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to powe...

Page 122: ...t step 13 Turn off the system and attached peripherals and disconnect the system from the power source 14 Open the system See Opening the System on page 58 15 If an error message indicates a specific memory module as faulty swap or replace the module 16 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity...

Page 123: ...art the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a Hard Dri...

Page 124: ...mple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 4 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 5 Remove the system bo...

Page 125: ... the expansion card 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 58 3 Ensure that each expansion card is firmly seated in its connector See Installing the Expansion Card on page 80 4 Ensure that the expansion card riser is firmly seated in its connector See Installing the Expansion Card Riser on...

Page 126: ...urn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 58 3 Ensure that each processor and heat sink are properly installed See Installing the Processor on page 66 4 Close the system See Closing the System on page 59 5 Reconnect the system to the electrical outlet and turn on the system and attached peripher...

Page 127: ...ously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 4 1 Assignment Specific IRQ Requirements IRQ Line Assignment IRQ Line Assignment IRQ0 System timer IRQ8 Real time clock IRQ1 Keyboard controller IRQ9 ACPI functions used for power management IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ10 Available IRQ3 Default for COM2...

Page 128: ...from the default operation position covering pins 1 and 2 to the reset clear position remove the cover from pins 1 and 2 4 Remove AC power and wait 5 seconds 5 Move the jumper back to default position covering pins 1 and 2 6 Close the system 7 Turn on the system The CMOS is now cleared and can be reset by going into BIOS setup NOTE Removing the AC power before performing the CMOS Clear operation c...

Page 129: ...or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product System Configuration Jumper Settings Figure 5 1 System Configuration Jumpers Table 5 1 System Configuration Jumpers Jumper Function Off On J21 Password Setting Disable Enable J24 ...

Page 130: ...tion or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 5 2 3 5 Hard Drive Expander Backplane The function of the jumper installed on the expander backplane is shown below JP2 iBMC Disable Disable Enable Table 5 2 Jumper In...

Page 131: ...Jumpers and Connectors 127 System Board Connectors Figure 5 3 System Board Connectors 18 19 17 20 21 1 2 3 8 9 10 12 13 14 4 5 6 7 11 15 16 ...

Page 132: ...nector 8 system identification button 9 processor 0 power connector 1 10 DDR3 DIMM slots for processor 0 9 11 processor 0 power connector 2 12 processor 1 13 main power connector 14 processor 1 power connector 15 system battery connector 16 DDR3 DIMM slots for processor 1 9 17 IPMB connector 18 SATA connectors 19 front USB connectors 20 front panel connector 21 port 80 ...

Page 133: ...tor 3 hard drive 5 connector 4 hard drive 1 connector 5 hard drive 2 connector 6 hard drive 0 connector 7 hard drive 4 connector 8 hard drive 3 connector 9 hard drive 7 connector 10 hard drive 6 connector 11 hard drive 10 connector 12 hard drive 9 connector 1 UART connector 2 fan connector 3 fan connector 4 fan connector 5 IPMB connector 6 mini SAS connector 12 1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 ...

Page 134: ... 5 6 One to One Backplane Connectors 1 14 pin power connector 2 system fan2 connector 3 system fan 1 connector 4 PCI e fan connector 5 iBMC connector 6 SAS A2 cable connector 7 SAS B1 connector 8 SAS A1 cable connector 1 8 7 6 2 3 4 5 ...

Page 135: ...and Connectors 131 Power Distribution Board Connectors Figure 5 7 Power Distribution Board 1 Connectors 1 14 pin power connector 2 24 pin power connector 3 5 pin PMBus connector 4 14 pin power connector 1 2 3 4 ...

Page 136: ...132 Jumpers and Connectors Figure 5 8 Power Distribution Board 2 Connectors 1 4 pin power connector 2 4 pin power connector 3 14 pin power connector 1 2 3 ...

Page 137: ...and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to dell com contactdell 2 Select your country or region from the interactive world map When you select a region the countries for the selected regions are displayed 3 Select the appropriate language under the country of your choice 4 Select your business segment 5 The mai...

Page 138: ...124 Getting Help ...

Page 139: ...tery 120 battery system installing 102 removing 103 blank power supply 93 BMC LAN configuring 48 boot menu 45 boot settings configuring 45 C closing system 59 configuring BMC LAN 48 boot settings 45 IDE 42 memory 42 processor 41 remote access 49 super IO 43 USB 43 contacting Dell 133 control panel assembly installing 102 removing 100 cooling fan installing 96 removing 95 cooling fans troubleshooti...

Page 140: ...memory installation 68 H hard drive installing 56 removing 54 troubleshooting 119 Hard Drives installing 53 hard drives installing 53 heat sink installing 64 removing 62 I IDE configuring 42 indicator codes hard drive tray 15 power and system board 17 installing 10 GbE LAN Mezzanine card 90 backplane 100 control panel assembly 102 cooling fan 96 cooling shroud 61 expansion card riser 77 hard drive...

Page 141: ...g 68 N NICs troubleshooting 112 O opening system 58 optimizer memory mode 69 P PCI configuring 43 phone numbers 133 POST accessing system features 9 power supplies 91 power supply installing 92 power supply blank 93 processor 64 configuring 41 installing 66 removing 64 processors troubleshooting 122 R remote access configuring 49 removing 10 GbE LAN Mezzanine card 88 backplane 98 control panel ass...

Page 142: ...9 super IO configuring 43 support contacting Dell 133 system closing 59 opening 58 system board 104 installing 105 removing 104 system cooling troubleshooting 116 system cover installing 59 system features accessing 9 system setup AMBIOS 40 processor settings 40 system memory 40 T telephone numbers 133 Troubleshooting External Connections 124 troubleshooting battery 114 cooling fans 116 damaged sy...

Page 143: ...Index 139 video 110 wet system 113 U USB configuring 43 V video troubleshooting 110 W wet system troubleshooting 113 ...

Page 144: ...140 Index ...

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Dell PowerEdge C2100, Hardware Owner'S Manual

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