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Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide

Summary of Contents for PowerEdge 6350

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Page 2: ... trademarks Dell OpenManage is a trademark and DellWare is a registered service mark of Dell Computer Corporation Microsoft MS DOS and Windows NT are registered trademarks of Microsoft Corporation OS 2 is a registered trademark of International Business Machines Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or...

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Page 4: ...t increases and decreases in electrical power use a surge suppressor line conditioner or un interruptible power supply UPS Be sure nothing rests on your computer system s cables and that the cables are not located where they can be stepped on or tripped over Do not spill food or liquids on your computer If the computer gets wet consult Chapter 7 Checking Inside the Computer Do not push any objects...

Page 5: ...e following steps in the sequence indicated 51 1 HIRUH ZRUNLQJ LQVLGH WKH FRPSXWHU XQSOXJ WKH V VWHP WR KHOS SUHYHQW HOHFWULF VKRFN RU V VWHP ERDUG GDPDJH HUWDLQ V VWHP ERDUG FRP SRQHQWV FRQWLQXH WR UHFHLYH SRZHU DQ WLPH WKH FRPSXWHU LV FRQQHFWHG WR SRZHU 87 21 R QRW DWWHPSW WR VHUYLFH WKH FRPSXWHU V VWHP RXUVHOI H FHSW DV H SODLQHG LQ WKLV JXLGH DQG HOVHZKHUH LQ HOO GRFXPHQWDWLRQ OZD V IROORZ LQV...

Page 6: ... an unpainted metal surface on the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the anti...

Page 7: ...messages alert log messages and small computer system interface SCSI hard disk drive indicator codes If you suspect that the problems are software related or you are still having prob lems after testing the computer s hardware read Chapter 4 Finding Software Solutions For hardware related problems read Chapter 5 Running the Dell Diagnostics Chapter 6 Checking the Equipment and Chapter 7 Checking I...

Page 8: ... the System Setup program software support utilities and the Resource Configuration Utility The HP OpenView NNM SE x x With Dell OpenManage HIP x x User s Guide which describes the features requirements installation and basic operation of the server management software Refer to the software s online help for informa tion about the alert messages issued by the software You may also have one or more...

Page 9: ...l cues for specific elements of text throughout this document Interface components are window titles button and icon names menu names and selections and other options that appear on the monitor screen or display They are presented in bold Example Click OK Keycaps the labeling that appears on the keys on a keyboard are enclosed in angle brackets Example Enter Key combinations are series of keys to ...

Page 10: ...sible parameters Command lines are presented in the Courier New font Example del c myfile doc Screen text is text that appears on the screen of your monitor or display It can be a system message for example or it can be text that you are instructed to type as part of a command referred to as a command line Screen text is presented in the Courier New font Example The following message appears on yo...

Page 11: ...ty 2 8 KDSWHU 0HVVDJHV DQG RGHV System Messages 3 1 System Beep Codes 3 10 Warning Messages 3 14 Diagnostics Messages 3 14 Front Panel Indicators 3 14 SCSI Hard Disk Drive Indicator Codes 3 16 Power Supply Indicators 3 17 KDSWHU LQGLQJ 6RIWZDUH 6ROXWLRQV Installing and Configuring Software 4 1 Using Software 4 2 Error Messages 4 2 Input Errors 4 2 Program Conflicts 4 2 Avoiding Interrupt Assignmen...

Page 12: ...out Under Subtest 5 7 Key Help Under Subtest 5 7 Quit Menu Under Subtest 5 7 Options 5 7 Number of Times to Repeat Test s 5 8 Maximum Errors Allowed 5 8 Pause for User Response 5 8 Output Device for Status Messages 5 9 Output Device for Error Messages 5 9 Test Limits 5 10 About 5 10 Key Help 5 10 Quit 5 10 Tests in the Dell Diagnostics 5 11 Error Messages 5 13 RAM Test Group 5 13 Subtests 5 13 Why...

Page 13: ...hooting the Keyboard 6 3 Troubleshooting I O Ports 6 4 Troubleshooting the Basic I O Functions 6 4 Troubleshooting a Parallel Printer 6 5 Troubleshooting a Serial I O Device 6 6 KDSWHU KHFNLQJ QVLGH WKH RPSXWHU Safety First For You and Your Computer 7 1 Computer Orientation 7 2 Removing the Front Bezel 7 3 Accessing the Interior of Your System 7 4 Inside the Chassis 7 5 Responding to a Dell OpenMa...

Page 14: ...ditional Microprocessors 8 11 Removing a Terminator Cartridge 8 11 Installing a Terminator Cartridge 8 12 Removing the SEC Cartridge and Heat Sink Assembly 8 13 Replacing the SEC Cartridge and Heat Sink Assembly 8 14 Replacing the Battery 8 15 Routing the Interface Cables Inside the Chassis 8 17 KDSWHU QVWDOOLQJ WKH LVNHWWH DQG 520 ULYHV Before You Begin 9 2 Connecting the Drive 9 2 Interface Conn...

Page 15: ...g the Doors From the Rack 11 4 Installing the Slide Assemblies in the Rack 11 6 Installing a PowerEdge 6350 System in the Rack 11 10 Installing the Cable Tray 11 10 Installing the Computer 11 11 Installing the Cable Management Arm 11 13 Replacing the Rack Doors 11 14 KDSWHU HWWLQJ HOS Technical Assistance 12 1 Help Tools 12 2 World Wide Web on the Internet 12 2 AutoTech Service 12 3 TechFax Servic...

Page 16: ... 16 Color Graphics Mode Screen A 6 640 x 350 16 Color Graphics Mode Screen A 6 640 x 480 2 Color Graphics Mode Screen A 6 640 x 480 16 Color Graphics Mode Screen A 6 320 x 200 256 Color Graphics Mode Screen A 6 640 x 480 256 Color Graphics Mode Screen A 6 800 x 600 16 Color Graphics Mode Screen A 6 800 x 600 256 Color Graphics Mode Screen A 6 1024 x 768 16 Color Graphics Mode Screen A 7 1024 x 768...

Page 17: ...8 11 Figure 8 8 Removing a Terminator Cartridge 8 12 Figure 8 9 Removing an SEC Cartridge and Heat Sink 8 13 Figure 8 10 Installing an SEC Cartridge and Heat Sink Assembly 8 14 Figure 8 11 Installing the Battery 8 16 Figure 9 1 Diskette Drive and CD ROM Drive Connections 9 1 Figure 9 2 Header Interface Connector 9 3 Figure 9 3 Latching Interface Connector 9 3 Figure 9 4 DC Power Cable Connectors 9...

Page 18: ...atterns 3 17 Table 4 1 Default IRQ Line Assignments 4 3 Table 5 1 Option Parameters 5 8 Table 5 2 Dell Diagnostics Tests 5 11 Table 7 1 Power Cable Connectors on the Power Supply Paralleling Board 7 12 Table 8 1 Interface Cable Routing Order 8 17 Table 12 1 International Dialing Codes 12 8 Table 12 2 Dell Contact Numbers 12 9 Table A 1 Color Attributes A 4 Table B 1 System Board Jumper Settings B ...

Page 19: ...acing com puter components The two panel doors on top of the chassis allow easy access to the system board for performing processor and memory upgrades The Dell designed small computer system interface SCSI backplane board and hard disk drive carriers eliminate the extensive cabling and drive configuration usually required for a SCSI subsystem The plastic drive rails attached to the CD ROM drive a...

Page 20: ...1 2 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide ...

Page 21: ...e operation that caused the problem DFNLQJ 8S LOHV If the system is behaving erratically back up the files immediately See the documen tation that came with the operating system for instructions on how to back up the files DVLF KHFNV The following procedure leads you through the checks necessary to solve some basic computer problems 1 Was an alert message issued by the Dell OpenManage Hardware Ins...

Page 22: ...n this chapter Did the computer system complete the boot routine Yes Go to step 5 No A serious malfunction may have occurred Go to Chapter 12 Getting Help 5 Did you receive a system message or beep code Yes Go to Chapter 3 Messages and Codes No Go to step 6 6 Verify the settings in the System Setup program as explained in The System Setup Program found later in this chapter Is the problem resolved...

Page 23: ...trols and cable connections can easily solve these problems Figure 2 1 shows the back panel connections on the computer Figure 2 2 identifies the indicators on the front of the computer Figure 2 3 shows the lock access panel and the controls inside the computer s bezel door LJXUH DFN 3DQHO HDWXUHV parallel port connector serial port 1 connector mouse connector keyboard connector serial port 2 conn...

Page 24: ...2 4 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide LJXUH URQW 3DQHO QGLFDWRUV hard disk drive status indicator fan temperature status indicator power supply status indicator ...

Page 25: ...ir power sources 2 If the computer is connected to a power strip turn the power strip off and then on again Is the power strip receiving power Yes Go to step 5 No Go to step 3 3 Plug the power strip into another electrical outlet Is the power strip receiving power Yes The original electrical outlet probably does not function Use a different elec trical outlet No Go to step 4 diskette drive CD ROM ...

Page 26: ... Yes The connections were loose You have fixed the problem No Go to step 7 7 Is the monitor operating properly Yes Go to step 8 No Go to Troubleshooting the Monitor in Chapter 6 8 Is the keyboard operating properly Yes Go to step 9 No Go to Troubleshooting the Keyboard in Chapter 6 9 Is the mouse or printer operating properly Yes Continue with the next section Look and Listen No Go to Troubleshoot...

Page 27: ...dicator The diskette drive access indicator should quickly flash on and off when you access data on the diskette drive If the diskette drive access indicator does not light up see Troubleshooting the Diskette Drive Sub system in Chapter 7 The hard disk drive activity indicators The hard disk drive activity indicators should quickly flash on and off when you access data on the hard disk drives On a...

Page 28: ...nstructions on using the System Setup program 7KH 5HVRXUFH RQILJXUDWLRQ 8WLOLW If you are experiencing problems with the system you may have a conflict between the information stored by the System Setup program and the Resource Configuration Utility RCU Although the RCU can read changes from the System Setup program changes are not recorded into configuration memory until you run the RCU and save ...

Page 29: ...This chapter describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message To determine what type of message you have received read the following sections 6 VWHP 0HVVDJHV System messages alert you to a possible operating system problem or to a conflict between the software and hardware Table 3 1 lists the system messages that c...

Page 30: ... in sets of four or a faulty or improperly seated mem ory module Be sure that the DIMMs are installed in sets of four and in the proper sockets for each memory bank in use If this does not resolve the problem remove and reseat the DIMMs and the memory module If the problem persists replace the DIMMs or the memory mod ule See Adding Memory in Chapter 8 for instructions on installing or removing DIM...

Page 31: ...tive system board Replace the system board See Chapter 12 Getting Help for instructions on obtaining technical assistance ECC memory par ity interrupt at address Faulty or improperly seated DIMM DIMMs not installed in sets of four a faulty or improp erly seated memory module or a defective system board Be sure that the DIMMs are installed in sets of four and in the proper sockets for each memory b...

Page 32: ...configuration settings in the System Setup program See Chapter 4 Using the System Setup Program in the sys tem User s Guide for instruc tions Reinstall the hard disk drive Check the interface cable and power cable connec tions to the backplane board See Chapter 10 Installing Hard Disk Drives Invalid configuration information please run SETUP program Incorrect ISA_CLR jumper configuration incorrect...

Page 33: ... replace the system board See Chapter 12 Getting Help for instructions on obtaining technical assistance Keyboard controller failure Defective keyboard mouse controller defec tive system board Replace the system board See Chapter 12 Getting Help for instructions on obtaining technical assistance Keyboard data line failure Keyboard stuck key failure Keyboard cable connec tor loose or improperly con...

Page 34: ...ory module If the problem still persists replace the system board See Chapter 12 Getting Help for instructions on obtaining technical assistance Memory alloca tion error Faulty application Restart the application Memory parity interrupt at address Faulty or improperly seated DIMM DIMMs not installed in sets of four or a faulty or improperly seated mem ory module Be sure that the DIMMs are installe...

Page 35: ...e the system board See Chapter 12 Get ting Help for instructions on obtaining technical assistance Not a boot diskette No operating system on diskette Use a bootable diskette Plug Play Configuration error Plug and Play or PCI resource configuration failure Run the RCU to identify the resource conflict and then reallocate system resources accordingly Processor or terminator card not installed No mi...

Page 36: ...tte or hard disk drive Replace the diskette or hard disk drive Seek operation failed Faulty diskette or hard disk drive Replace the diskette or hard disk drive Shutdown failure Defective battery Replace the battery See Chap ter 8 Installing System Board Options Time of day clock stopped Defective battery or faulty chip defective system board Replace the battery See Chap ter 8 Installing System Boa...

Page 37: ...removing DIMMs or the memory module If the problem still persists replace the system board See Chapter 12 Getting Help for instructions on obtaining technical assistance Unsupported CPU detected in SLOT n Microprocessor not sup ported by system Install a correct version of the microprocessor in the specified microprocessor connector See Chapter 8 Installing System Board Options for instructions Un...

Page 38: ...HP HHS RGHV RGH DXVH RUUHFWLYH FWLRQ 1 1 3 NVRAM write read failure Replace the system board See Chapter 12 Getting Help for instruc tions on obtaining technical assistance 1 1 4 BIOS checksum failure This fatal error usually requires that you replace the BIOS firmware See Chapter 12 Getting Help for instructions on obtaining technical assistance 1 2 1 1 2 2 1 2 3 Programmable interval timer failu...

Page 39: ...in memory Bit failure in the first 64 KB of main memory Be sure that the DIMMs are installed in sets of four and in the proper sockets for each memory bank in use If this does not resolve the problem remove and reseat the DIMMs and the memory module If the problem persists replace the DIMMs or the memory module See Adding Memory in Chapter 8 for instructions on installing or removing DIMMs or the ...

Page 40: ...aining technical assistance 3 3 3 Keyboard controller not detected Replace the system board See Chapter 12 Getting Help for instruc tions on obtaining technical assistance 3 3 4 3 4 1 3 4 2 Screen initialization failure Screen retrace test failure Search for video ROM failure Run the Video Test Group in the Dell Diag nostics See Chapter 5 Running the Dell Diagnostics 4 2 1 4 2 2 No timer tick Shut...

Page 41: ... See Chapter 12 Getting Help for instructions on obtaining technical assistance 4 4 1 Faulty I O chip Replace the system board See Chapter 12 Getting Help for instruc tions on obtaining technical assistance 4 4 1 Super I O controller fail ure Replace the system board See Chapter 12 Getting Help for instruc tions on obtaining technical assistance 4 4 2 Parallel port test failure defective system bo...

Page 42: ...VDJHV When you run a test group or subtest in the Dell Diagnostics an error message may result These particular error messages are not covered in this chapter Record the message on a copy of the Diagnostics Checklist found in Chapter 12 Getting Help and then follow the instructions in that chapter for obtaining technical assistance URQW 3DQHO QGLFDWRUV The following indicators are on the system s ...

Page 43: ...Messages and Codes 3 15 LJXUH URQW 3DQHO QGLFDWRUV hard disk drive status indicator fan temperature status indicator power supply status indicator ...

Page 44: ...drive events occur in the system For example in the event of a hard disk drive failure the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears fol lowed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online ...

Page 45: ...ltaneously Drive being prepared for removal The three drive status indicators flash sequentially Drive ready for insertion or removal All three drive status indicators are off Drive being prepared for operation The drive online indicator is on The drive activity light may flash briefly Drive bay empty All three drive status indicators are off Drive predicted failure The drive online indicator is o...

Page 46: ...6350 Systems Installation and Troubleshooting Guide LJXUH 3RZHU 6XSSO QGLFDWRUV power supplies 3 green status indicator lights when power supply is functioning normally red fault indicator lights when a fault is indicated ...

Page 47: ...troubleshooting information on a particular program see the documentation that accompanied the software or consult the support service for the software QVWDOOLQJ DQG RQILJXULQJ 6RIWZDUH You should use virus scanning software to check newly acquired programs and files for viruses before installing the programs on the computer s hard disk drive Viruses which are pieces of code that can replicate the...

Page 48: ... is pressed at the wrong time a program may give you unexpected results See the documentation that came with the application to make sure that the values or characters you are entering are valid Make sure that the operating environment is set up to accommodate the programs you use Keep in mind that whenever you change the parameters of the computer s operating environment you may affect the succes...

Page 49: ...ull IRQ2 Used by interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Used by serial port 2 COM2 and COM4 IRQ4 Used by serial port 1 COM1 and COM3 IRQ5 Available unless used by a secondary parallel port IRQ6 Used by the diskette drive controller IRQ7 Used by the primary parallel port IRQ8 Used by the RTC IRQ9 Used for power management functions IRQ10 Available IRQ11 Available IRQ12 Used by the...

Page 50: ...4 4 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide ...

Page 51: ...est groups or subtests You can also control the sequence in which the tests are run The diagnostic test groups or subtests also have these helpful features Options that let you run tests individually or collectively An option that allows you to choose the number of times a test group or subtest is repeated The ability to display or print test results or to save them in a file Options to temporaril...

Page 52: ... system User s Guide for selecting the appropriate Dell Server Assistant option to create this diskette 2 Boot the system from the diagnostics diskette If the system fails to boot see Chapter 12 Getting Help for instructions on obtaining technical assistance NOTE Before you read the rest of this chapter you may want to start the Dell Diag nostics so you can see it on the screen of the monitor When...

Page 53: ...p of the main screen identify the diagnostics and give its ver sion number On the left side of the screen the Available Test Groups area lists the diagnos tic test groups in the order they will run if you select All under the Run submenu Press the up or down arrow key to highlight a test group On the right side of the screen the System Configuration area lists the com puter s current hardware sett...

Page 54: ...oller the keyboard con troller and other key components Basic input output system BIOS configuration information temporarily saved in RAM RAM System Set Video Keyboard Mouse Diskette Drives Serial Infrared Ports Parallel Ports SCSI Devices Other Dell Computer Corporation Dell PowerEdge 6350 Diagnostics Version X XX Processor Pentium II Memory 128 MB Secondary Cache 512 KB I O APIC Video SVGA 1024K...

Page 55: ...bout option and press Enter After reading the information press the Esc key to return to the previous screen 0DLQ 0HQX 2SWLRQV Eight options are listed in the Main Menu of the diagnostics main screen Run Select Subtest Options Test Limits About Key Help and Quit An additional option Display the Run Menu returns you to the Diagnostics menu shown in Figure 5 1 NOTE Before running any test groups or ...

Page 56: ... Clear All The Key Help option displays a list of key controls available for the particular option you have chosen The Quit Menu option returns you to the previous menu 6XEWHVW Most of the test groups consist of several subtests Use the Subtest option to select individual subtests within the test group s When you select Subtest many of the same options as those on the Main Menu are displayed Run S...

Page 57: ...r information on this option see Options found later in this chapter 7HVW LPLWV 8QGHU 6XEWHVW The Test Limits option in the Subtest menu functions the same way as the Test Limits option in the Main Menu For information on this option see Test Limits found later in this chapter ERXW 8QGHU 6XEWHVW The About option in the Subtest menu displays information about the highlighted subtest H HOS 8QGHU 6XE...

Page 58: ... a dis kette is required The maximum error limit is reached If the Pause parameter is set to No the diagnostics ignores some subtests that require your interaction certain subtests can run only if this option is set to Yes 7DEOH 2SWLRQ 3DUDPHWHUV 3DUDPHWHU 3RVVLEOH 9DOXHV Number of Times to Repeat Test s 0001 through 9999 or 0000 which loops indefinitely until you press Ctrl Break The default is 1...

Page 59: ...er running particular diagnostic tests and viewing the status messages generated by the tests in the result file you can erase the contents of the file so that it is clear for the next set of messages generated Otherwise the next messages are added at the end of the previous ones in the file 2XWSXW HYLFH IRU UURU 0HVVDJHV Ordinarily all error messages appear only on the screen The Output Device fo...

Page 60: ...ed to change values for different types of parameters For example memory address limits specified for the RAM Test group are changed by typing numbers over the digits of a given limit or by pressing the plus or minus key to increase or decrease the given limit In contrast to set limits for the Serial Infrared Ports Test group press the spacebar to toggle between Yes and No After you are satisfied ...

Page 61: ...WV 7HVW URXSV 6XEWHVWV HVFULSWLRQ RAM Quick Memory Test Comprehensive Memory Test Cache Memory Test Tests the system RAM and processor cache System Set CMOS Confidence Test DMA Controller Test Real Time Clock Test System Timers Test Interrupt Controller Test APIC Test APIC MP Test System Speaker Test Coprocessor Calculation Test Coprocessor Duty Cycle Test Coprocessor Error Exception Test Multipro...

Page 62: ... External Loopback Test Parallel External Interrupt Test Parallel Printer Pattern Test Tests the components through which peripherals that use the parallel port such as printers and communica tions devices send and receive data SCSI Devices Internal Diagnostic Seek Test Read Test Write Test Audio Output Test Eject Removable Media Display Information Tests SCSI host adapters and all the SCSI device...

Page 63: ...test checks all available RAM The Comprehensive Memory Test performs an address check as well as the following Data pattern checks to look for RAM bits that are stuck high or low short circuited data lines and some data pattern problems that are internal to the memory chips A parity check that verifies the ability of the memory subsystem to detect errors A refresh check to verify that the dynamic ...

Page 64: ...d the computer functions they confirm follow CMOS Confidence Test Checks the NVRAM for accessibility and reliability of data storage by performing a data pattern check and verifying the uniqueness of memory addresses DMA Controller Test Tests the direct memory access DMA controller and verifies the correct opera tion of its page and channel registers by writing patterns to the registers Real Time ...

Page 65: ...lem and cannot isolate the failure or malfunction to a particular system board component The System Set Test group also verifies the proper operation of other computer com ponents such as the speaker that are not tested elsewhere in the diagnostics The following symptoms usually suggest a problem with a component or subassem bly that warrants running a System Set subtest A program is not running a...

Page 66: ... matical operations 9LGHR 7HVW URXS The subtests in the Video Test group verify the proper operation of the video control ler and the video control circuitry installed in the computer These subtests check for the correct operation of the readable registers in the video circuitry and the controller They write read and verify data patterns in the cursor registers of the controller The Video Test gro...

Page 67: ...ts you should make sure that the problem is not in the software or caused by a hardware change You should also try running all of the software support utilities provided for the monitor and the video subsystem If the following symptoms still occur run the appropriate test s as follows If the monitor shows a partially formed or distorted image run all of the subtests in the Video Test group If the ...

Page 68: ...rly K 5XQ D H ERDUG 7HVW Keyboard problems are not always caused by the keyboard For example if the com puter system locks up rendering the keyboard inoperable the problem is most likely not caused by the keyboard There are three symptoms that are likely to be keyboard related Sometimes the configuration of a program changes the function of a key or key combination Likewise key configuration progr...

Page 69: ...e Test When you press a mouse button or the touch pad the function of the button or touch pad continues that is the button or touch pad seems to be stuck When you press a mouse button or the touch pad the response is different from the usual or anticipated response which indicates the button or touch pad con tact may be damaged A mouse button or the touch pad does not work at all The cursor does n...

Page 70: ...oup An error message appears on the screen stating that the computer cannot read from or write to a diskette A diskette cannot be properly formatted or format error messages appear on the screen Data on diskettes is corrupted or lost these problems may be intermittent 6HULDO QIUDUHG 3RUWV 7HVW URXS The subtests in the Serial Infrared Ports Test group check the computer s interface with external de...

Page 71: ...n a port is faulty it may not be immediately evident that the port and not the device connected to the port is faulty Instead the peripheral might behave erratically or not operate at all If the external device is not properly installed through the software it also may not function properly Try operating the peripheral from different programs or through the operating system If it still does not wo...

Page 72: ...back Test Tests the functionality of the control lines through an external loopback connec tor if an external loopback connector is available Parallel External Interrupt Test Tests the parallel port s ability to generate interrupts from all possible sources if an external loopback connector or printer is available Parallel Printer Pattern Test Tests a printer and tests the parallel port s ability ...

Page 73: ...ort setting in the System Setup program and if necessary run the appropriate subtest in the Parallel Ports Test group 6 6 HYLFHV 7HVW URXS The subtests in the SCSI Devices Test group check the functionality of up to four small computer system interface SCSI host adapters and all the SCSI devices attached to them NOTES Before conducting these subtests on CD ROM drives insert a CD with audio and dat...

Page 74: ...rt problem areas Problem areas on hard disk drives are common because most hard disk drives have a small amount of space that is not usable The hard disk drive keeps a record of this space so that the computer will not attempt to use it Identification of unusable disk space unless it is an unusu ally large amount over 5 percent of the possible total should not be regarded as a cause for testing th...

Page 75: ...e value exceeded ESM PSPB Sensor Test Lists the system alerts that have been recorded by the ESM sensors on the power supply paralleling board The test reports which sensor caused the alert the failure value and the acceptable range the value exceeded ESM Intrusion State Test Reports whether the intrusion state sensor is functioning properly ESM Front Panel LED Test Verifies the operation of the f...

Page 76: ...W These are the most common symptoms that might prompt you to run the ESM sub tests in the Other Test group If the Dell OpenManage HIP server management application returns a warning dealing with server management If you want to verify that any component of the ESM system is working properly ...

Page 77: ...WKH 0RQLWRU Troubleshooting video problems involves determining which of the following is the source of the problem Monitor and monitor interface cable Video memory Video logic of the computer or a video expansion card If information on the monitor screen is displayed incorrectly or not at all complete the following steps to solve the problem 1 Turn on the system including any attached peripherals...

Page 78: ...ostics continues with the next test Do the tests complete successfully Yes You have fixed the problem or the problem is software related For informa tion about installing video drivers see Chapter 2 Using the Dell Server Assistant CD in the system User s Guide No Go to step 6 6 Turn off the system and disconnect it from AC power Swap the monitor with one of the same type that is working and reconn...

Page 79: ... back panel and plug in a working keyboard Is the problem resolved Yes The keyboard must be replaced See Chapter 12 Getting Help for instruc tions on obtaining technical assistance No Go to step 3 3 Run the Keyboard Test Group in the Dell Diagnostics See Chapter 5 Running the Dell Diagnostics Can you use the keyboard to select the Keyboard Test Group Yes Go to step 4 No Go to step 5 4 Does the Key...

Page 80: ... Incorrect settings in the system s configuration files Faulty I O port logic on the system board NOTE With certain modems installed subtests in the Serial Port Test Group may fail because the modem appears to the diagnostics as a serial port but it cannot be tested as a serial port If you have a modem installed and you experience a serial port test failure remove the modem and run the diagnostic ...

Page 81: ...est Group test the basic functions of the system board s I O port logic Also if a parallel printer is connected to the parallel port the Parallel Ports Test Group tests the communica tions link between the system board s I O port logic and the printer Do the tests complete successfully Yes Go to step 6 No See Chapter 12 Getting Help for instructions on obtaining technical assistance 6 If the probl...

Page 82: ...lete successfully Yes You have fixed the problem No See Chapter 12 Getting Help for instructions on obtaining technical assistance 7URXEOHVKRRWLQJ D 6HULDO 2 HYLFH If the procedure in Troubleshooting the Basic I O Functions found earlier in this chapter indicates that the problem is with a device connected to one of the serial ports follow these steps 1 Turn off the computer and any peripheral dev...

Page 83: ...ep 5 5 Turn off the computer and the serial device and swap the device with a compara ble working device For example if the serial mouse has a problem swap it with a serial mouse that you know is working properly 6 Turn on the computer and the serial device Is the problem resolved Yes The serial device must be replaced See Chapter 12 Getting Help for instructions on obtaining technical assistance ...

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Page 85: ... system keylocks NOTE When you see the question Is the problem resolved in a troubleshooting procedure perform the operation that caused the problem 6DIHW LUVW RU RX DQG RXU RPSXWHU The procedures in this guide require that you open the two panel doors on top of the computer and access the interior of your system While working inside the computer do not attempt to service the computer except as ex...

Page 86: ...HOHSKRQH RU WHOHFRPPXQLFDWLRQ OLQHV IURP WKH FRPSXWHU RLQJ VR UHGXFHV WKH SRWHQWLDO IRU SHUVRQDO LQMXU RU VKRFN KLOH RX ZRUN SHULRGLFDOO WRXFK D JURXQGHG XQSDLQWHG PHWDO VXU IDFH WR GLVVLSDWH DQ VWDWLF HOHFWULFLW WKDW PLJKW KDUP LQWHUQDO FRPSRQHQWV 1HYHU SODFH FRQGXFWLYH REMHFWV VXFK DV WRROV PHWDO SHQV RU VFUHZV RQ WKH V VWHP ERDUG In addition Dell recommends that you periodically review the safe...

Page 87: ...HW LQVWUXFWLRQV DW WKH EHJLQQLQJ RI WKLV FKDSWHU IRU WKHVH LPSRUWDQW JXLGHOLQHV ZKHQ ZRUNLQJ LQVLGH RXU FRPSXWHU 1 If the front bezel door is locked access the bezel lock by pushing in on the prod uct identification badge see Figure 7 2 The lock access panel unlatches 2 Open the lock access panel and unlock the bezel 3 Use your fingertips to gently pry loose the four sides of the bezel and lift th...

Page 88: ...rs 1 Observe the precautions in Safety First For You and Your Computer found earlier in this chapter Also observe the safety instructions at the front of this guide 2 Turn the keylock on the top of the chassis to the unlocked position designated by the open lock icon If necessary unlock the keylock using the system key see Figure 7 3 3 Press the two slide latches to release the right top door and ...

Page 89: ...r more information see Chapter 9 Installing the Diskette and CD ROM Drives and Chapter 10 Installing Hard Disk Drives NOTE If you should ever disconnect any or all of the interface cables from the system board be sure to note the order in which you remove them so that you can reinstall them in the correct order Refer to Routing the Interface Cables Inside the Chassis in Chapter 8 for more informat...

Page 90: ... system cooling fans and the status of the SCSI hard disk drives in the computer The application gen erates alert messages that appear in the simple network management protocol SNMP trap log file Information about the Alert Log window and options is provided in the Dell OpenManage HIP online help and the HP OpenView NNM SE x x With Dell OpenManage HIP x x User s Guide SCSI backplane board system b...

Page 91: ... it is thoroughly dry before proceeding 4 Remove all expansion cards installed in the computer See Removing an Expansion Card in Chapter 8 5 Close the computer panel doors reconnect the system to the AC power source and turn on the system Does the system have power Yes Go to step 6 No See Chapter 12 Getting Help for instructions on obtaining technical assistance 6 Turn off the system disconnect it...

Page 92: ...ard connections in the computer Check the following connections Expansion card connections to the system board Drive carrier connections to the SCSI backplane board 4 Verify all internal cable and component connections Make sure that all cables are properly connected and that all components are properly seated in their connectors and sockets 5 Close the computer panel doors and reconnect the syste...

Page 93: ...5 Reseat the battery in its socket Is the problem resolved Yes The battery was loose You have fixed the problem No Go to step 6 6 Replace the battery See Replacing the Battery in Chapter 8 for instructions on replacing the battery Is the problem resolved Yes The battery s charge was low You have fixed the problem No See Chapter 12 Getting Help for instructions on obtaining technical assistance 7 R...

Page 94: ...mally The red fault indicator turns off after initial system start up is complete If the indicator lights any time after system start up a fault is indicated in the power supply and the power supply should be replaced LJXUH 5HGXQGDQW 3RZHU 6XSSOLHV 5HSODFLQJ D 3RZHU 6XSSO Follow these steps to replace a power supply 1 Remove the power supply see Figure 7 6 a Disengage the power supply handle from ...

Page 95: ...sition and push down on the handle to ensure that it snaps into place The handle activates a power switch that turns on the power supply when the handle is properly closed 7URXEOHVKRRWLQJ 3RZHU DEOH RQQHFWLRQV 1 Check the AC power outlet and power cable see Checking Connections and Switches in Chapter 2 2 Turn off the system including any attached peripherals and disconnect all the AC power cables...

Page 96: ...HGLDWHO LQVWDOO D UHSODFHPHQW DVVHPEO 5HPRYLQJ WKH IDQ DVVHPEO IURP D UXQQLQJ V V WHP IRU DQ SHULRG RI WLPH EH RQG ZKDW LV QHHGHG IRU LPPHGLDWH UHSODFHPHQW FDQ UHVXOW LQ V VWHP RYHUKHDWLQJ R QRW H FHHG PLQXWHV ZKLOH UHSODFLQJ WKH IDQ DVVHPEO The fan assembly is hot pluggable which means that you can remove the entire fan assembly and replace it with another entire fan assembly while the system is ...

Page 97: ...OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 1 Grasp the recessed grip slot at the top of the fan assembly press in on the release lever inside the slot and lift up to remove the fan assembly from the sys tem see Figure 7 7 LJXUH 5HPRYLQJ WKH DQ VVHPEO 2 Reinstall the assembly making sure that the electrical connector is fully seated Do the fans operate properly Yes ...

Page 98: ...the con figuration before exiting the utility See Chapter 5 Using the Resource Configuration Utility in the system User s Guide for instructions 2 Turn off the system including any attached peripherals and disconnect the sys tem from its AC power source 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 3 Open the panel doors on top of the compu...

Page 99: ...configuration switches on each expansion card For instructions on jumpers and configuration settings see the expansion card s documentation Is each expansion card configured correctly Yes Go to step 10 No Go to step 9 9 Reconfigure the card according to the instructions in the card s documentation Is the problem resolved Yes The memory configuration of the card was incorrect You have fixed the pro...

Page 100: ...pter 12 Getting Help for information on obtaining technical assistance 7URXEOHVKRRWLQJ 6 VWHP 0HPRU A system memory problem can be a faulty dual in line memory module DIMM or a faulty system board If a random access memory RAM error message appears the system probably has a memory problem When you turn on or reboot the system the Caps Lock and Scroll Lock indicators on the keyboard should flash mo...

Page 101: ...e out until the edge connectors are free from the system board connector NOTE Be careful not to touch components or gold edge connectors on the module 6 Reseat the DIMMs in their sockets See Adding Memory in Chapter 8 for instructions on removing and replacing DIMMs 7 Replace the memory module Hold the module by the corners and then lower the module into the system with the card edge connector on ...

Page 102: ...he Dell Diagnostics Do the tests complete successfully Yes You have fixed the problem No See Chapter 12 Getting Help for instructions on obtaining technical assistance 7URXEOHVKRRWLQJ WKH 9LGHR 6XEV VWHP Troubleshooting video problems involves determining which of the following is the source of the problem the monitor the monitor interface cable the video memory or the video logic of the computer ...

Page 103: ...r System found earlier in this chapter 4 Determine whether a video expansion card is installed Is a video expansion card installed Yes Go to step 5 No The on board video controller is faulty See Chapter 12 Getting Help for instructions on obtaining technical assistance 5 Remove the video expansion card and repeat step 1 Do the tests complete successfully Yes The video expansion card is faulty See ...

Page 104: ...6 Run the System Set Test Group in the Dell Diagnostics See Chapter 5 Running the Dell Diagnostics Do the tests complete successfully Yes Go to step 7 No Go to step 12 7 Turn off the system disconnect it from the AC power source and open the com puter panel doors 8 Reinstall one of the expansion cards you removed in step 3 repeat steps 4 5 and 6 and continue with step 9 9 Close the panel doors on ...

Page 105: ...ons The system configuration settings do not match the physical diskette subsystem configuration The diskette drive cable is not properly connected or is faulty An expansion card is interfering with proper drive operations A diskette drive may be improperly configured The diskette drive is faulty The computer s power supply is not providing sufficient power for the drives The computer s diskette d...

Page 106: ... JXLGH 5 Open the panel doors on top of the computer See Accessing the Interior of Your System found earlier in this chapter 6 Remove the fan assembly See Troubleshooting the Fan Assembly found earlier in this chapter 7 Check the diskette drive cabling Is the connector on the back of the interposer card securely connected to the diskette drive interface cable connector Is the DC power cable firmly...

Page 107: ...logic or you may have a faulty expansion card Repeat steps 1 2 and 3 No Go to step 15 15 Repeat steps 4 and 5 and reinstall one of the expansion cards you removed in step 12 See Installing an Expansion Card in Chapter 8 for instructions 16 Close the computer panel doors reconnect the system to the AC power source and turn on the system 17 Run the Diskette Drives Test Group in the Dell Diagnostics ...

Page 108: ...second Refer to SCSI Hard Disk Drive Indicator Codes in Chapter 3 for descriptions of the other drive indicator patterns Use the following procedure to troubleshoot a hard disk drive problem 87 21 7KLV WURXEOHVKRRWLQJ SURFHGXUH FDQ GHVWUR GDWD VWRUHG RQ WKH KDUG GLVN GULYH HIRUH RX SURFHHG PDNH VXUH RX KDYH EDFNHG XS DOO WKH ILOHV RQ WKH KDUG GLVN GULYH 1 If the on board SCSI host adapter is being...

Page 109: ...panel doors on top of the computer See Accessing the Interior of Your System found earlier in this chapter 8 Check the SCSI cable connections to the SCSI backplane board and to the SCSI host adapter Check the DC power cable connection to the SCSI backplane board The SCSI cable may be connected to the SCSI host adapter connector labeled PRIMARY SCSI A on the system board or to a SCSI host adapter c...

Page 110: ...e If possible restore the files to the drive To partition and logically format the drive see the documentation for the com puter s operating system Is the problem resolved Yes The hard disk drive format was corrupted You have fixed the problem No See Chapter 12 Getting Help for instructions on obtaining technical assistance ...

Page 111: ...r also includes instructions for the following Replacing the system battery Routing the interface cables inside the chassis if ever removed Use Figure 8 1 to locate the system board features mentioned in this chapter and elsewhere 51 1 7KH SRZHU VXSSOLHV LQ WKLV FRPSXWHU V VWHP SURGXFH KLJK YROW DJHV DQG HQHUJ KD DUGV ZKLFK FDQ FDXVH ERGLO KDUP 2QO WUDLQHG VHUYLFH WHFKQLFLDQV DUH DXWKRUL HG WR RSH...

Page 112: ...it PCI connectors PCI1 top through PCI3 power input connector POWER1 Ultra2 LVD SCSI connector PRIMARY SCSI B chassis intrusion switch connector INTRUS2 not used SCSI backplane board interface cable connector BACKPLANE server management bus connector XSMB_IN fan connector FAN3 not used server management bus connector XSMB_OUT Dell Remote Assistant Card connector SVR_MGT PCI slot status indicator c...

Page 113: ... Follow these guidelines when adding an expansion card A Dell Remote Assistant Card version 2 0 must be installed in PCI slot 3 PCI video expansion cards should be installed in one of the three primary PCI slots PCI1 PCI2 or PCI3 All slots support full length expansion cards If you are installing a SCSI host adapter card consider the boot order of the sys tem when selecting a PCI slot for the adap...

Page 114: ...n top of the computer See the documentation that came with the expansion card for information on configuring the card making internal connections or otherwise customizing the card for the system 3 Select the expansion slot in which you will install the new expansion card 4 Open the plastic expansion card clip and remove the expansion slot filler bracket a Press and hold the plastic tab on the outs...

Page 115: ...ing bracket is aligned with the brackets on either side of it close the expansion card latch 7 Connect any cables that should be attached to the card See the documentation that came with the card for information about cable connections 8 Close the computer panel doors and then reconnect the computer and peripher als to their AC power sources and turn them on expansion card release tab expansion ca...

Page 116: ...lip inside the system c Rotate the latch away from the expansion card bracket 5 Depending on the type of card guide your system uses for the inner end of the expansion card use one of the following methods to release the guide latch For card guides with a thumb tab rotate the tab outward away from the expansion card to release the latch For card guides with a squeeze latch squeeze and rotate the t...

Page 117: ...ded into four memory banks with each bank having four DIMM sockets The DIMM sockets in each bank are labeled DIMM A through DIMM D The DIMM A and DIMM B sockets of each memory bank are positioned on one side of the module and the DIMM C and DIMM D sockets of each bank are positioned on the opposite side see Figure 8 5 When installing DIMMs follow these guidelines DIMMs must be installed in banks o...

Page 118: ...onto an antistatic surface 4 Locate the DIMM sockets into which you will install or replace DIMMs Figure 8 5 shows the location of the DIMM sockets on the memory module 5 Install or replace the DIMMs as necessary to reach the desired memory total Follow the instructions in Installing DIMMs or Removing DIMMs found later in this section as appropriate 6 Replace the memory module Hold the module by t...

Page 119: ...following words Press F2 to enter System Setup 8 Press F2 to enter the System Setup program and check the Extended Memory category in the Main menu of the system setup screens See Chapter 4 Using the System Setup Program in the system User s Guide for more information The system should have already changed the value in the Extended Memory category to reflect the newly installed memory Verify the n...

Page 120: ...o be installed in the socket in only one way see Figure 8 6 LJXUH QVWDOOLQJ D 00 3 Press down on the two outer edges of the DIMM with your thumbs while pulling up on the ejectors with your index fingers to lock the DIMM into the socket When the DIMM is properly seated in the socket the ejectors on the DIMM socket should align with the ejectors on the other sockets with DIMMs installed 4 Continue w...

Page 121: ...in terminator cartridges If you are adding one or more microprocessors they must have the same operating frequency and the same cache size as the first microprocessor For example if the system has a 400 MHz microprocessor with a 1 MB cache the additional micro processors must also be rated at 400 MHz with 1 MB caches 5HPRYLQJ D 7HUPLQDWRU DUWULGJH Use the following procedure which is illustrated i...

Page 122: ... have not already done so pull the two bracket assembly release latches outward to the unreleased position 2 Align the notch on the terminator cartridge with the socket on the guide bracket assembly and guide the cartridge into the empty guide bracket assembly 3 Press the cartridge firmly into the connector 4 Snap the bracket assembly latches into place to secure the cartridge terminator cartridge...

Page 123: ...1 1 KHQ KDQGOLQJ WKH 6 FDUWULGJH DQG KHDW VLQN DVVHPEO WDNH FDUH WR DYRLG VKDUS HGJHV RQ WKH KHDW VLQN 1 Pull outward on the two SEC cartridge release latches see Figure 8 9 until they snap into place LJXUH 5HPRYLQJ DQ 6 DUWULGJH DQG HDW 6LQN 2 Grasp the heat sink firmly and pull straight up on the cartridge to remove it from the guide bracket assembly Moderate force may be required to disengage t...

Page 124: ... in Removing a Terminator Cartridge or Removing the SEC Cartridge and Heat Sink Assembly found earlier in this chapter as appropriate 2 Verify that the cartridge release latches on the guide bracket assembly are pulled out 3 Slide the SEC cartridge into the guide bracket assembly and firmly seat the assembly see Figure 8 10 LJXUH QVWDOOLQJ DQ 6 DUWULGJH DQG HDW 6LQN VVHPEO 4 Snap the cartridge rel...

Page 125: ...rn it on again Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery NOTES Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup pro gram the problem may be caused by software rather than by a defective battery If the system is turned off for...

Page 126: ... the expansion card See Removing an Expansion Card found earlier in this chapter 5 Remove the battery Pry the battery out of its socket with your fingers or with a blunt nonconductive object such as a plastic screwdriver 6 Install the new battery with the side facing up see Figure 8 11 7 Reinstall the expansion card removed in step 4 if applicable 8 Close the computer panel doors reconnect the com...

Page 127: ...the chassis must be routed correctly to ensure that the fan assembly which is positioned over the cables has room to fit fully into the chassis If you should ever have to disconnect and remove any or all of the inter face cables from the system board be sure to reinstall the cables in the order shown in Table 8 1 with the first cable at the bottom of the layer 7DEOH QWHUIDFH DEOH 5RXWLQJ 2UGHU 2UG...

Page 128: ...8 18 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide ...

Page 129: ...gure 9 1 provides a general view of how the connector and power cables are routed and connected to the drives LJXUH LVNHWWH ULYH DQG 520 ULYH RQQHFWLRQV diskette drive interface cable Ultra Narrow SCSI host adapter connector SECONDARY SCSI SCSI CD ROM drive diskette drive DC power cable Ultra Narrow SCSI cable diskette drive interface connector FLOPPY system board front of computer power supply pa...

Page 130: ...face connectors and power input connectors on the backs of most drives QWHUIDFH RQQHFWRUV 87 21 KHQ FRQQHFWLQJ DQ LQWHUIDFH FDEOH GR QRW UHYHUVH WKH LQWHUIDFH FDEOH GR QRW SODFH WKH FRORUHG VWULS DZD IURP SLQ RI WKH FRQQHFWRU 5HYHUVLQJ WKH FDEOH SUHYHQWV WKH GULYH IURP RSHUDWLQJ DQG FRXOG GDPDJH WKH FRQWUROOHU WKH GULYH RU ERWK NOTE If you should ever disconnect any or all of the interface cables ...

Page 131: ...n one connector matches a tab or a notch on the other connector Keying ensures that the pin 1 wire in the cable indicated by the colored strip along one edge of the cable goes to the pin 1 ends of the connectors on both ends interface connector on the drive interface cable connector pull tab colored strip on ribbon cable interface connector on the board interface cable connector connector latches ...

Page 132: ...board Ultra Narrow SCSI host adapter is configured through the basic input output system BIOS as SCSI ID 7 The SCSI CD ROM drive is configured as SCSI ID 5 87 21 HOO UHFRPPHQGV WKDW RX XVH RQO 6 6 FDEOHV SXUFKDVHG IURP HOO 6 6 FDEOHV SXUFKDVHG HOVHZKHUH DUH QRW JXDUDQWHHG WR ZRUN UHOLDEO ZLWK HOO 3RZHU GJH V VWHPV Dell ships with the CD ROM drive a SCSI connector cable that has an active termina t...

Page 133: ... shown in Figure 9 5 Secure each drive rail to the drive with a screw in each of the lower slotted screw holes on the drive rail LJXUH WWDFKLQJ ULYH 5DLOV 3 Remove the front bezel See Removing the Front Bezel in Chapter 7 4 Slide the new drive into its bay until the latch tabs snap securely into place If necessary you can adjust drive alignment by repositioning one or both rails 5 Connect a DC pow...

Page 134: ...tached peripherals and disconnect the sys tem from its AC power source 2 Attach the diskette drive to the diskette drive bracket Place the diskette drive on top of the bracket with the left edge of the drive aligned with the two mounting stays on the left side of the bracket see Figure 9 6 Press the diskette drive firmly against the stays and pull the latch on the bracket up into the engaged posit...

Page 135: ...ll When the assembly extends into the chassis approxi mately 2 inches the edges of the bracket should start engaging into slide tracks on the slot wall If the bracket does not engage the tracks remove the assembly and try again Be sure to keep the bracket as flat against the left wall as possible when inserting the diskette drive assembly 7 Attach the diskette drive interface and power cables to t...

Page 136: ...9 8 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide ...

Page 137: ...tra2 LVD SCSI cable has two connectors The connector at one end attaches to the Ultra2 LVD SCSI host adapter connec tor labeled PRIMARY SCSI A on the system board or to an optional SCSI host adapter card such as the Dell PowerEdge Expandable redundant array of inexpen sive disks RAID Controller host adapter card The connector at the other end of the cable attaches to the connector labeled SCSI on ...

Page 138: ...nstall a mixture of Ultra2 LVD and Ultra hard disk drives they will operate at the slower Ultra transfer rate Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI backplane board Ultra2 LVD SCSI host adapter connector PRIMARY SCSI A SCSI hard disk drive bays 3 hot pluggable SCSI backplane board Ultra2 LVD SCSI interface cable Ultra2 LVD SCSI cable connec...

Page 139: ... 6 DUG LVN ULYHV You may need to use different programs than those provided with the operating sys tem to partition and format SCSI hard disk drives See Chapter 3 Installing and Configuring SCSI Drivers in the system User s Guide for information and instructions RUPDWWLQJ LJK DSDFLW 6 6 DUG LVN ULYHV 87 21 R QRW WXUQ RII RU UHERRW RXU V VWHP ZKLOH WKH GULYH LV EHLQJ IRUPDWWHG RLQJ VR FDQ FDXVH D G...

Page 140: ...e that the SCSI host adapter is configured correctly to support hot pluggable drive removal and insertion QGLFDWRU RGHV IRU RW 3OXJJDEOH 6 6 DUG LVN ULYHV If a Dell PowerEdge Expandable RAID Controller host adapter card is installed in the Dell PowerEdge 6350 system three indicators on the hard disk drive carrier provide information on the status of the SCSI hard disk drive Refer to SCSI Hard Disk...

Page 141: ...lose the bezel door relock the keylock behind the lock access panel and close the panel 9 Install any required SCSI device drivers See Chapter 3 Installing and Configuring SCSI Drivers in the system User s Guide for information 10 If the hard disk drive is a new drive run the SCSI Devices Test Group in the Dell Diagnostics See Chapter 5 Running the Dell Diagnostics drive carrier drive carrier hand...

Page 142: ...identification badge on the bezel to unlatch the lock access panel 4 Open the lock access panel and unlock the bezel 5 Remove the key from the keylock close the lock access panel and open the bezel door 6 Open the drive carrier handle to release the carrier 7 Slide the carrier toward you until it is free of the drive bay 8 Close the bezel door relock the keylock behind the lock access panel and cl...

Page 143: ...e sys tem when selecting a PCI slot for the adapter The System Setup program provides three options that the system uses to scan for installed boot devices Refer to the system User s Guide for information about which option to choose to enable the proper boot sequence for the adapter 6 Connect the SCSI cable provided in the host adapter kit to the host adapter card To identify the correct connecto...

Page 144: ... the system 13 Connect the external device s to AC power For each external device plug the socket end of the power cable into the AC power receptacle on the back of the device Plug the other end of the power cable into an AC power source 14 Install any required SCSI device drivers See Chapter 3 Installing and Configuring SCSI Drivers in the system User s Guide for information and instructions 15 T...

Page 145: ...semblies with mounting brackets One cable management arm Four curved nut plates One cage nut installation tool Fourteen 10 32 x 0 5 inch pan head Phillips head screws Three 10 32 x 0 313 inch pan head Phillips head screws Ten 10 flat metal washers Six 10 32 cage nuts NOTES The nonmetric screws called out in illustrations and procedural steps are identified first by size and then by the number of t...

Page 146: ...HQWV cage nut installation tool nut plate 4 cable management arm 10 32 cage nut 6 10 flat metal washer 10 10 32 x 0 313 inch screw 3 10 32 x 0 5 inch screw 14 NOTE The quantity of parts may vary for rack kits that were preinstalled by Dell slide assemblies 1 pair cable tray rack adapters 2 ...

Page 147: ...tions of the Dell rack 5DFN 6WDELOL HU HHW 51 1 QVWDOOLQJ 3RZHU GJH FRPSXWHUV LQ D HOO UDFN ZLWKRXW WKH IURQW DQG VLGH VWDELOL HU IHHW LQVWDOOHG FRXOG FDXVH WKH UDFN WR WLS RYHU SRWHQWLDOO UHVXOWLQJ LQ ERGLO LQMXU XQGHU FHUWDLQ FLUFXPVWDQFHV 7KHUH IRUH DOZD V LQVWDOO WKH VWDELOL HU IHHW EHIRUH LQVWDOOLQJ FRPSRQHQWV LQ WKH UDFN 51 1 IWHU LQVWDOOLQJ FRPSXWHUV LQ D UDFN QHYHU SXOO PRUH WKDQ RQH FRPSX...

Page 148: ...blies in the rack The subsections that follow include instructions for performing these tasks 5HPRYLQJ WKH RRUV URP WKH 5DFN You must remove the doors from the rack to provide access to the interior of the rack and to prevent damage to the doors while installing the kit Use the following proce dure to remove the doors 51 1 7R SUHYHQW SHUVRQDO LQMXU GXH WR WKH VL H DQG ZHLJKW RI WKH GRRUV QHYHU DWW...

Page 149: ... press the release lever on the bottom hinge and then pull the bottom of the door away from the rack a few inches c The person holding the top of the door should press the release lever on the top hinge and then pull the door away from the rack LJXUH 5HPRYLQJ WKH 5DFN RRUV 3 Repeat steps 1 and 2 to remove the back door from the rack Store the two doors where they will not injure someone if they ac...

Page 150: ...t install the slide assemblies so that 4U 7 0 inches of vertical space is between the top of one slide assembly and the top of the next see Figure 11 4 In the Dell rack the rails of the rack are marked by small indentations in 1U 1 75 inch increments To install the computer in the rack s lowest position locate the cage nuts 4U 7 00 inches from the bottom of each vertical rail Mark the loca tions o...

Page 151: ...5 Then insert the small end of the cage nut installation tool through the opening in the rail from the front and hook the tool over the top lip of the cage nut b Push in on the cage nut while rotating the tool up and pulling it back toward you until the top lip of the cage nut snaps into position see step 1 in Figure 11 5 c Repeat substeps a and b to install the remaining cage nuts d To install on...

Page 152: ...alignment screw that holds the front slide assembly mounting bracket to the exterior slide see Figure 11 6 NOTE Do not adjust the back slide assembly mounting brackets Doing so will prevent the computer from aligning properly with the rack Make adjustments only to the front slide assembly mounting brackets cage nut nut plate 10 32 x 0 5 inch screw cage nut installation tool ...

Page 153: ... If the slide assembly is completely extended and locked in position press the spring located on the inside of the interior slide near the end with the green plas tic stop to release the slide so that it can be returned to the retracted position a Insert the slide s mounting bracket flange between the nut plate and the rack s vertical rail as shown in Figure 11 6 nut plate mounting bracket flange ...

Page 154: ... at the second hole from the top and the bottom hole of the nut plate d If necessary adjust the slide assembly s length until the mounting bracket flange fits snugly against the back of the rails on both ends e Tighten the slide alignment screw you loosened in step 3 5 Repeat steps 2 through 4 to install the second slide assembly 6 Install two 10 32 cage nuts in each front vertical rail for the ra...

Page 155: ... LQ WKH VOLGH DVVHPEOLHV E RXUVHOI 2 Lift the computer into position and insert the computer s rails into the channels of the interior slides see Figure 11 8 The slotted holes in the slide assembly mounting brackets allow for adjustment if the width between the slide assemblies is not correct Adjust the width so that the computer slides easily into place NOTE As you push the computer into the inte...

Page 156: ...screws slide the computer in and out a few times to ensure that none of the adjustments changed as you tight ened the screws 4 Slide the computer completely into the rack and tighten the four thumbscrews to hold the computer in position 5 Install the cables Connect the cables to the computer For details see the Installation and Trouble shooting Guide and User s Guide that came with the computer in...

Page 157: ...Use the cable tray that you installed on the computer chassis to determine the proper placement of the cable management arm Use two 10 32 x 0 5 inch Phillips head screws and two 10 flat washers to attach the cable management arm to the vertical rail LJXUH QVWDOOLQJ WKH DEOH 0DQDJHPHQW UP cable management arm 10 32 x 0 313 inch screws 3 back of computer 10 flat metal washers 2 vertical rail 10 32 x...

Page 158: ... back into the rack to fully thread the ball bearing cages When the computer is fully inserted in the rack the back of the four captive thumbscrews should mate with the cage nuts on the rack s front vertical rails As you pull the computer out to its furthest extension the slide assemblies will lock in the extended position To push the computer back into the rack press the green push buttons near t...

Page 159: ...ilable at Dell s World Wide Web site Z ZZ ZZ Z GHOO F GHOO FR RP P for help with installation and troubleshooting procedures For more information refer to World Wide Web on the Internet found later in this chapter 5 If the preceding steps have not resolved the problem and you need to talk to a Dell technician call Dell s technical support service When prompted by Dell s automated telephone system ...

Page 160: ...about your system is presented on the system support page including the following tools and information Technical information Details on every aspect of your system including hard ware specifications Self diagnostic tools A system specific troubleshooting application for resolving many computer related issues by following interactive flowcharts Drivers files and utilities The latest drivers and BI...

Page 161: ...ll Contact Numbers found later in this chapter 7HFK D 6HUYLFH Dell takes full advantage of fax technology to serve you better Twenty four hours a day seven days a week you can call the Dell TechFax line toll free for all kinds of tech nical information Using a touch tone phone you can select from a full directory of topics The technical information you request is sent within minutes to the fax num...

Page 162: ...r such as missing parts wrong parts or incorrect billing contact Dell Computer Corporation for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call refer to Dell Contact Numbers found later in this chapter 3URGXFW QIRUPDWLRQ If you need information about additional products available from Dell Computer Corpo ration or if you would like to place...

Page 163: ...ress Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist Figure 12 1 If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information du...

Page 164: ...__________________________________________________________ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ ____________...

Page 165: ...local number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling from as well as the des...

Page 166: ...0 2 Denmark Horsholm 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway ...

Page 167: ... 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna Switchboard 491 04 0 Technical Support 0660 8779 Belgium Brussels Customer Technical Support 02 4819288 Sales toll free 0800 16884 SalesFax 02 4819299 Switchboard 02 4819100 Fax 02 4819299 Brunei NOTE Customers in Brunei call Malay sia for sales customer and t...

Page 168: ...A 512 728 8528 TechFax toll free 1 800 950 1329 Chile Santiago NOTE Customers in Chile call the U S A for sales customer and tech nical assistance Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Customer Service toll free 800 858 2437 Sales toll free 800 858 2222 Czech Republic Prague Technical Support 02 22 83 27 27 Fax 02 22 83 27 14 TechFax 02 22 83 27 28 Switc...

Page 169: ...60 Hong Kong NOTE Customers in Hong Kong call Malaysia for cus tomer assistance Technical Support toll free 800 96 4107 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 800 96 4109 Corporate Sales toll free 800 96 4108 Ireland Bray Customer Technical Support 1 850 543 543 Sales 1 850 235 235 SalesFax 01 286 2020 Fax 01 286 6848 TechConnect BBS 01 204 4711 TechFax 01 204 4708 S...

Page 170: ...Fax Technical Support and Customer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 728 3772 Luxembourg NOTE Customers in Luxembourg may call Belgium for sales customer and technical assistance as well as the SalesFax service and they call the Netherlands for the TechFax and TechConnect BBS services Customer Technical Support Br...

Page 171: ...nical Support 525 228 7870 Sales 525 228 7811 toll free 91 800 900 37 toll free 91 800 904 49 Customer Service 525 228 7878 Main 525 228 7800 Netherlands Amsterdam Customer Technical Support 020 5818838 Direct Sales toll free 0800 0663 Direct SalesFax 020 682 7171 Corporate Sales 020 581 8818 Corporate SalesFax 020 686 8003 TechConnect BBS 020 686 6504 New Zealand Technical Support Dell Dimension ...

Page 172: ...ng Australia Brunei China Hong Kong Japan Korea Macau Malaysia New Zealand Singapore Taiwan and Thailand refer to individual listings for these countries Customer Technical Support Customer Service and Sales Penang Malaysia 60 4 810 4810 Spain Madrid Technical Support 91 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 91 902 100 185 Switchboard 91 722 92 00 Sweden Uppl...

Page 173: ...land NOTE Customers in Thailand call Malaysia for cus tomer assistance Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 810 4949 Sales toll free 0880 060 06 U K Bracknell Customer Technical Support Servers 01344 724890 Customer Care 01344 720110 TechFax 01344 723178 TechConnect BBS 01344 723858 Sales 01344 720000 For technical assistance in this country after normal working...

Page 174: ...ice and Technical Support Return Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 247 4618 Spare Parts Sales toll free 1 800 357 3355 DellWa...

Page 175: ...video subsystem s ability to map and present all available video text pages on the monitor screen one page at a time Graphics Mode Test Checks the video subsystem s ability to present graphics mode data and colors Color Palettes Test Checks the video subsystem s ability to display all available colors Solid Colors Test Checks the video subsystem s ability to show screens full of solid colors Allow...

Page 176: ...ter quality and the mon itor s ability to display the characters correctly on its screen A prompt at the bottom of each screen asks the user to decide whether the display is satisfactory and to respond by typing y or n If you respond affirmatively to each subtest the Text Mode Character Test passes A negative response to any subtest causes the test to fail The following subsections describe the su...

Page 177: ...s describe these subtests NOTE These subtests are valid for color monitors only RORU WWULEXWHV 6XEWHVW The 80 column x 25 line color attributes subtest displays a pattern of 16 rows and 16 columns in 80 column by 25 line text mode Each row has a hexadecimal number in a unique foreground color and each column has a unique background color Where the same foreground and background color intersect the...

Page 178: ...ubtest displays 16 bars in different colors with background intensity enabled Under each bar is the name of the color that should be displayed Type y if each color bar is displayed correctly otherwise type n 7DEOH RORU WWULEXWHV 5RZ RU ROXPQ RUHJURXQG RORU DFNJURXQG RORU 0 black black 1 blue blue 2 green green 3 cyan cyan 4 red red 5 magenta magenta 6 brown brown 7 white white 8 dark gray black 9 ...

Page 179: ...he following tests may not appear if your system does not support the video mode being tested UDSKLFV 0RGH 6FUHHQV The Graphics Mode Test displays two successive 320 x 200 pixel graphics mode screens The first screen displays three pyramids in red green and yellow the sec ond screen displays three pyramids in magenta cyan and white Type y if all the pyramids are the correct colors otherwise type n...

Page 180: ...6 color graphics mode screen displays a series of stars in 16 dif ferent colors with the name of the color beneath each star Type y if all the stars are the correct colors otherwise type n RORU UDSKLFV 0RGH 6FUHHQ The 320 x 200 pixel 256 color graphics mode screen displays a series of squares in 256 different color hues and intensities Type y if all the squares are the correct colors otherwise typ...

Page 181: ...screen This screen allows you to test the monitor s ability to increase or decrease the intensity of the three basic colors The RGB color combination screen displays an RGB box in the top center of the screen with individual red green and blue boxes beneath it Underneath the individ ual color boxes are three lines that show the intensity of each color Type r g or b to adjust the intensity of the c...

Page 182: ...A 8 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide ...

Page 183: ...nted circuit board When reconfiguring the system you may need to change jumper settings on the system board You may also need to change jumper and or switch settings on expansion cards or drives XPSHUV Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit 87 21 0DN...

Page 184: ...rs 6ZLWFKHV Switches control various circuits or functions in the computer system The switches you are most likely to encounter are dual in line package DIP switches which are normally packaged in groups of two or more switches in a plastic case Two common types of DIP switches are slide switches and rocker switches see the following illustration Each of these switches has two positions or setting...

Page 185: ...Jumpers Switches and Connectors B 3 LJXUH 6 VWHP RDUG XPSHUV jumpered unjumpered ...

Page 186: ...nt where the system will not boot install the jumper plug and boot the sys tem Remove the jumper before restoring the ISA configuration information RSVD1 Reserved do not change RSVD2 Reserved do not change 350MHZ Reserved do not change 400MHZ The microprocessor s internal speed is 400 MHz 450MHZ The microprocessor s internal speed is 450 MHz when available 500MHZ The microprocessor s internal spee...

Page 187: ...password jumper labeled PASSWD on the system board 3 Remove the jumper plug from the PASSWD jumper 4 Replace the computer cover and then reconnect the computer to its power source and turn it on The existing passwords are not disabled erased until the system boots with the PASSWD jumper plug removed However before you assign a new system and or user password you must install the jumper plug NOTE I...

Page 188: ...VGA Video connector KYBD Keyboard connector MOUSE Mouse connector PARALLEL Parallel port connector sometimes referred to as LPT1 PCIn PCI expansion card connectors POWERn Power input connectors PRIMARY SCSI A PRIMARY SCSI B Ultra2 LVD SCSI host adapter connectors SECONDARY SCSI Ultra Narrow SCSI host adapter connector SERIALn Serial port connectors sometimes referred to as COM1 and COM2 SVR_MGT Co...

Page 189: ...board LJXUH 6 6 DFNSODQH RDUG Ultra2 LVD SCSI cable connector SCSI power input connector POWER system board data cable connector PLANAR SCA 2 compatible SCSI connectors on reverse side SLOT0 through SLOT5 SCSI backplane auxiliary board SCSI backplane board backplane connector connects to matching connector on SCSI backplane board ...

Page 190: ...HFWRUV RQQHFWRU HVFULSWLRQ PLANAR System board data cable connector connects to the system board and the front control panel POWER Power input connector SCSI Ultra2 LVD SCSI cable connector SLOTn SCA 2 compatible SCSI hard disk drive connector NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list that precedes the Index ...

Page 191: ... cable connector HD_B P SCSI backplane board power cable connector FAN Cooling fan power cable connector NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list that precedes the Index system board power cable connector PWR2 system board power cable connector PWR1 system board power cable connector PWR3 SCSI backplane board power cable connecto...

Page 192: ...B 10 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide ...

Page 193: ...ard Code for Information Interchange 6 application specific integrated circuit 6 Beginner s All Purpose Symbolic Instruc tion Code 6 bulletin board service 26 basic input output system ESL bits per inch ESV bits per second 78 British thermal unit Celsius 7 cold cathode fluorescent tube compact disc 520 compact disc read only memory color graphics adapter FP centimeter s 026 complementary metal oxi...

Page 194: ...ots per inch 5 Dell Remote Assistant Card 5 0 dynamic random access memory 6 double sided double density 6 double sided high density 6 Dell SCSI Array error checking and correction 2 extended data out enhanced graphics adapter enhanced integrated drive electronics 6 Extended Industry Standard Architecture 0 electromagnetic interference 00 expanded memory manager 06 Expanded Memory Specification 33...

Page 195: ...put output identification integrated drive electronics 54 interrupt request 6 Industry Standard Architecture Japanese Electronic Industry Develop ment Association kilo 1024 kilobyte s VHF kilobyte s per second ELW V kilobit s ELW V VHF kilobit s per second NJ kilogram s N kilohertz 1 local area network OE pound s liquid crystal display light emitting diode low insertion force 0 Lotus Intel Microso...

Page 196: ...illivolt s 1 network interface controller 1L DG nickel cadmium 1L0 nickel metal hydride 10 nonmaskable interrupt QV nanosecond s 17 6 NT File System 195 0 nonvolatile random access memory 26 Operating System 2 273 one time programmable 3 programmable array logic 3 Peripheral Component Interconnect 3 0 Personal Computer Memory Card Inter national Association 3 pin grid array 3267 power on self test...

Page 197: ...single edge contact 6 5 0 synchronous dynamic random access memory 6 00 single in line memory module 60 server management bus 6103 simple network management protocol 65 0 static random access memory 69 super video graphics array 7 7 thin film transistor WSL tracks per inch 765 terminate and stay resident 80 upper memory block 836 uninterruptible power supply 862 Universal Service Ordering Code 9 v...

Page 198: ...6 Dell PowerEdge 6350 Systems Installation and Troubleshooting Guide watt hour s 00 extended memory manager 06 eXtended Memory Specification zero insertion force ...

Page 199: ...configuring 10 8 boot routine problem indications list of 2 7 cable tray installing 11 10 cable management arm installing 11 13 cables interface 9 2 ribbon 7 5 9 2 cage nuts installing 11 7 calling Dell 12 7 CARDBIOS jumper B 3 B 4 CD ROM drive configuring 9 5 replacing 9 1 Color Palettes Test A 7 computer front bezel 7 3 installing in rack 11 11 interior illustrated 7 6 switches and controls illu...

Page 200: ...erial Infrared Ports Test group 5 20 Subtest option 5 6 System Set Test group 5 14 test groups 5 11 Test Limits option 5 10 using 5 3 Video Test group 5 16 A 1 device drivers 4 2 diagnosing problems 12 1 Diagnostics Checklist 12 6 diagnostics See Dell Diagnostics DIMMs installation guidelines 8 7 installing 8 10 removing 8 10 supported types 8 7 upgrade options 8 7 diskette drive diagnostic tests ...

Page 201: ...rated 9 3 help tools AutoTech service 12 3 Internet 12 2 TechConnect BBS 12 3 TechFax service 12 3 hot pluggable drives installing and removing 10 4 I O connections 2 3 functions 6 4 ports 6 4 indicators control panel 2 4 2 5 3 15 3 16 installing battery 8 15 cable tray 11 10 cable management arm 11 13 cage nuts 11 7 CD ROM drive 9 4 computer 11 11 DIMMs 8 7 8 10 expansion cards 8 4 installation r...

Page 202: ... module connector B 6 illustrated 8 8 messages about 3 1 beep codes 3 1 3 10 error messages 4 2 SCSI hard disk drive indicator codes 3 16 system 3 1 system diagnostics 3 14 5 13 warning 3 14 microprocessor adding 8 11 diagnostic test 5 15 monitor troubleshooting 6 1 mouse connector location 2 3 diagnostic test 5 19 1 notational conventions xi NVRAM about 5 4 problem with accessing 3 10 3 parallel ...

Page 203: ...rce Configuration Utility 2 8 restrictions kit installation 11 3 returns 12 4 ribbon cables 7 5 9 2 6 safety information 11 3 safety instructions for preventing ESD viii general vi health considerations vi safety precautions for preventing electrostatic discharge 7 1 SCSI backplane board connectors B 8 B 9 SCSI devices about 10 1 10 5 10 6 10 8 diagnostic tests 5 23 indicator codes 3 16 partitioni...

Page 204: ...chnical assistance obtaining 12 1 warranty repair or credit 12 4 terminator cartridge installing 8 12 removing 8 11 Text Mode Character Test A 2 Text Mode Color Test A 3 Text Mode Pages Test A 5 tools recommended 11 3 troubleshooting audible signs of problems 2 6 basic problems 2 1 battery 7 8 checking connections and switches 2 3 Diagnostics Checklist 12 6 diskette drive subsystem 7 21 diskette d...

Page 205: ...troubleshooting 7 18 video tests Color Palettes Test A 1 A 7 Graphics Mode Test A 1 A 5 Solid Colors Test A 1 A 7 Text Mode Character Test A 1 A 2 Text Mode Color Test A 1 A 3 Text Mode Pages Test A 1 A 5 Video Hardware Test A 1 A 2 Video Memory Test A 1 A 2 warning messages 3 14 warranty repair or credit 12 4 water damage 7 7 working inside the computer safety precautions 7 1 World Wide Web help ...

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