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See your operating system documentation to determine the contents of the system’s
start-up files. If the switch is connected to a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell
For customers in the United States, call 800-WWW.DELL (800.999.3355).
NOTE:
If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability
varies by country and product, and some services may not be available in your area. To
contact Dell for sales, technical support, or customer service issues:
1.
Visit
2.
Click your country or region at the bottom of the page. For a full listing of countries
and regions, click
All
.
3.
In the Support menu, click
All Support
.
4.
Choose the method of contacting Dell that is convenient for you.
Locating a J-EX Series Switch Component Serial Number and Agency Labels
Before contacting Dell to request an RMA, you must find the serial number and agency
label on the switch or component.
If the switch is operational and you can access the command-line interface (CLI), you
can list serial numbers for the switch and for some components with a CLI command. If
you do not have access to the CLI or if the serial number for the component does not
appear in the command output, you can locate the serial number ID label on the physical
switch or component.
NOTE:
If you want to find the serial number on the physical switch component,
you will need to remove the component from the switch chassis, for which
you must have the required parts and tools available. See “Installing and
Removing J-EX8216 Switch Hardware Components” on page 113.
•
Locating the Serial Number on a J-EX8200 Switch or Component on page 188
•
Locating the Chassis Serial Number and Agency Labels on page 188
•
Locating the Serial Number ID Labels on FRUs in a J-EX8200 Switch on page 189
187
Chapter 15: Getting Help
Summary of Contents for PowerConnect J-8216
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Page 189: ...PART 5 Switch and Component Maintenance Routine Maintenance on page 175 173 ...
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Page 197: ...PART 6 Returning Hardware Getting Help on page 183 181 ...
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Page 253: ...PART 8 Compliance Information Compliance Information on page 239 237 ...
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Page 259: ...Declarations of Conformity for J EX8216 Switches 243 Chapter 20 Compliance Information ...
Page 261: ...PART 9 Index Index on page 247 245 ...
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