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CHAPTER 15
Getting Help
This chapter contains information about getting help for questions about the
PowerConnect J–EX Series switches. The topics covered in this section include:
•
Obtaining Assistance on page 183
•
Dell Enterprise Training and Certification on page 185
•
Problems With Your Order on page 185
•
Product Information on page 185
•
Returning Items for Warranty Repair or Credit on page 185
•
•
•
Locating a J-EX Series Switch Component Serial Number and Agency Labels on page 187
•
Packing a J-EX8216 Switch or Component for Shipping on page 193
•
Obtaining Assistance
If you experience a problem with your switch, you can complete the following steps to
diagnose and troubleshoot the problem:
1.
Fill out the diagnostics checklist. See “Diagnostics Checklist” on page 186.
2.
Use Dell's extensive suite of online services available at Dell Support
(
) for help with installation and troubleshooting
procedures. See “Online Services” on page 184 for a more extensive list of Dell Support
3.
If the preceding steps have not resolved the problem, see “Contacting Dell” on page 187.
NOTE:
Call Dell Support from a telephone near or at the computer so that
the support staff can assist you with any necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all
countries.
183
Summary of Contents for PowerConnect J-8216
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Page 189: ...PART 5 Switch and Component Maintenance Routine Maintenance on page 175 173 ...
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Page 197: ...PART 6 Returning Hardware Getting Help on page 183 181 ...
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Page 253: ...PART 8 Compliance Information Compliance Information on page 239 237 ...
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Page 259: ...Declarations of Conformity for J EX8216 Switches 243 Chapter 20 Compliance Information ...
Page 261: ...PART 9 Index Index on page 247 245 ...
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