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Electronic Information Service
AutoTech Service
Dell's automated technical support service
—
AutoTech
—
provides recorded answers to the questions most frequently asked by Dell customers about their
portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone
number to call, see the
contact numbers
for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to
support.dell.com
,
or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the
contact numbers
for your
region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses
computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "
Technical Assistance
" and then call the number for your country as listed in "
Contacting Dell
."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the
contact numbers
for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at
www.dell.com
. For the
telephone number to call to speak to a sales specialist, see the
contact numbers
for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the
contact numbers
for your region.
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of the
Diagnostics Checklist
indicating the tests you have run and any error messages reported by the Dell Diagnostics.
4.
Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
5.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the
Diagnostics Checklist
. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or
near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting
steps possible only at the computer itself. Ensure that the computer documentation is available.
CAUTION:
Before working inside your computer, read the safety instructions in steps in "
CAUTION: Safety Instructions
."
