4.
Select the
IDE CD-ROM Device
option from the CD boot menu.
5.
Select the
Boot from CD-ROM
option from the menu that appears.
6.
Type
1
to start the ResourceCD menu.
7.
Type
2
to start the Dell Diagnostics.
8.
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
9.
When the Dell Diagnostics
Main Menu
appears, select the test you want to run.
Dell Diagnostics Main Menu
1.
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the option you want.
2.
If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and
problem description and follow the instructions on the screen.
If you cannot resolve the error condition,
contact Dell
.
3.
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab described in the following table for more information.
4.
When the tests are completed, if you are running the Dell Diagnostics from the
Drivers and Utilities
CD
,
remove the CD.
5.
Close the test screen to return to the
Main
Menu
screen. To exit the Dell Diagnostics and restart the computer, close the
Main
Menu
screen.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.
A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only
its driver recognizes.
Dell ships your computer to you with required drivers already installed
—
no further installation or configuration is needed.
Many drivers, such as the keyboard driver, come with your Microsoft
®
Windows
®
operating system. You may need to install drivers if you:
l
Upgrade your operating system.
l
Reinstall your operating system.
l
Connect or install a new device.
Option
Function
Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run
Express Test
first to
increase the possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.
Custom Test Tests a specific device. You can customize the tests you want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
NOTE:
The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag
number.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and may indicate requirements for running the test.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays
the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on
your computer or all devices attached to your computer.
Parameters
Allows you to customize the test by changing the test settings.
NOTICE:
The
Drivers and Utilities
CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing software
appropriate for your operating system.
