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Troubleshooting Tools
www
.dell.com | support.dell.com
Dell Diagnostics
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
If you experience a problem with your computer, perform the checks in "Solving Problems" on
page 37 and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE:
The Dell Diagnostics works only on Dell™ computers.
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop. Then shut down your computer (see page 63) and try again.
3
When the boot device list appears, highlight
Boot to Utility Partition
and press <Enter>.
4
When the Dell Diagnostics
Main Menu
appears, select the test you want to run.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the
option you want.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 128).
NOTE:
The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to
20 minutes and requires no interaction on your part. Run
Express Test
first to increase the possibility of tracing the
problem quickly.
Extended Test
Performs a thorough check of devices. This test typically takes
1 hour or more and requires you to answer questions
periodically.
Custom Test
Tests a specific device. You can customize the tests you want
to run.
Symptom Tree
Lists the most common symptoms encountered and allows
you to select a test based on the symptom of the problem you
are having.
