Troubleshooting Tools
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3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
4
Close the test screen to return to the
Main
Menu
screen. To exit the Dell Diagnostics and
restart the computer, close the
Main
Menu
screen.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program.
A driver acts like a translator between the device and any other programs that use the device. Each
device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
Many drivers, such as the keyboard driver, come with your Microsoft
®
Windows
®
operating
system. You may need to install drivers if you:
•
Upgrade your operating system
•
Reinstall your operating system
•
Connect or install a new device
Tab
Function
Results
Displays the results of the test and any error conditions
encountered.
Errors
Displays error conditions encountered, error codes, and the
problem description.
Help
Describes the test and may indicate requirements for running the
test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all
devices from system setup, memory, and various internal tests,
and it displays the information in the device list in the left pane
of the screen. The device list may not display the names of all the
components installed on your computer or all devices attached to
your computer.
Parameters
Allows you to customize the test by changing the test settings.
