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Help Overview: Dell™ Latitude™ C600/C500 User's Guide

Technical Assistance

Product Information

Help Tools

Returning Items for Warranty Repair or Credit

Problems With Your Order

Before You Call

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1. Run the Dell Diagnostics.

2. Make a copy of the

Diagnostics Checklist

and fill it out.

3. Use Dell's extensive suite of online services available at Dell's World Wide Web site

(

http://www.dell.com

) for help with installation and troubleshooting procedures.

4. If the preceding steps have not resolved the problem, call Dell for technical assistance.

When prompted by Dell's automated telephone system, enter your Express Service Code to route
the call directly to the proper support personnel. If you do not have an Express Service Code,
open the

Dell Accessories

folder, double-click the

Express Service Code

icon, and follow

the directions.

NOTE: Dell's Express Service Code system may not be available in all countries.

For instructions on using the technical support service, see "

Technical Support Service

" and "

Before You

Call

."

Help Tools

Dell provides a number of tools to assist you. These tools are described in the following sections.

NOTE: Some of the following tools are not always available in all locations outside the continental
U.S. Please call your local Dell representative for information on availability.

World Wide Web

The Internet is your most powerful tool for obtaining information about your computer and other Dell
products. Through the Internet, you can access most of the services described in this section, including
AutoTech, TechFax, order status, technical support, and product information.

You can access Dell’s support Web site at

http://support.dell.com

. To select your country, click the map

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Summary of Contents for C600 - Latitude Intel P-4 1.4GHz

Page 1: ...of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2000 2001 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written pe...

Page 2: ... names may be used in this document to refer to either the entities claiming the marks and names or their products Dell disclaims any proprietary interest in trademarks and trade names other than its own September 2001 368FN A02 ...

Page 3: ...entation describes how to configure and use your operating system software Online documentation for your computer s devices such as a modem and for options you purchase separately from your computer In Microsoft Windows XP click the Start button and then click Help and Support From the Help and Support window click the link to access the user and system guides In Windows 2000 double click the Dell...

Page 4: ...t allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time The surface temperature of the base will rise during normal operation particularly when AC power is present Allowing sustained contact with the skin can cause discomfort or eventually a burn Do not use your computer in a wet environment for example near a bath tub sink or swimming ...

Page 5: ...ipheral power cables into properly grounded power sources These power cables may be equipped with three prong plugs to provide an earth grounding connection Do not use adapter plugs or remove the grounding prong from the power cable plug If you use a power extension cable use the appropriate type two prong or three prong to mate with the AC adapter power cable Be sure that nothing rests on your AC...

Page 6: ...rer s instructions or contact your local waste disposal agency for disposal instructions Dispose of a spent or damaged battery promptly Air Travel Safety Instructions continued Certain Federal Aviation Administration regulations and or airline specific restrictions may apply to the operation of your Dell computer while you are onboard an aircraft For example such regulations restrictions may prohi...

Page 7: ... hard disk drive through an X ray security machine but never put the drive through a metal detector When traveling do not place the computer in overhead storage compartments where it could slide around Do not drop your computer or subject it to other mechanical shocks Protect your computer battery and hard disk drive from environmental hazards such as dirt dust food liquids temperature extremes an...

Page 8: ...ntrast and or brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the display When using an external monitor with your computer set the monitor at a comfortable viewing distance usually 510 to 610 millimeters 20 to 24 inches from your eyes Make sure the monitor screen is at eye level or...

Page 9: ... the computer before disconnecting a peripheral device or removing a memory module to help prevent possible damage to the system board 1 Turn off your computer and any attached peripherals 2 Disconnect your computer and peripherals from AC power to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer 3 Remove the main battery ...

Page 10: ...lated You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sen...

Page 11: ... Optional modem connector 8 Audio jack 1 9 System status lights 10 Infrared port 11 Speaker 12 Modular bay 13 Display latch button 14 Battery bay 15 Touch pad 16 Track stick 17 Keyboard status lights 18 Power button 19 Dell AccessDirect key NOTICE To avoid overheating the computer do not place any objects close to the air outlet or air vent or allow any objects to cover up the outlet or air vent s...

Page 12: ...features A 14 1 inch extended graphics array XGA thin film transistor TFT 1024 x 768 active matrix color display for C600 and C500 computers A 14 1 inch super extended graphics array plus SXGA TFT 1400 x 1050 active matrix color display for C600 computers only A 12 1 inch super video graphics array SVGA TFT 800 x 600 active matrix color display for C500 computers only A Dell AccessDirect key locat...

Page 13: ...he bay see Modular Bay Optional V 90 Mini PCI Modem data fax modem PC99 compliant and ACPI power management support including remote wake up for Windows 2000 For additional information on the Mini PCI Card modem see Connecting Devices and the V 90 Mini PCI Modem User s Guide Optional 10 100 LAN V 90 Modem Mini PCI Card data fax modem PC99 compliant and ACPI power management support including remot...

Page 14: ...se of it promptly and properly Do not dispose of it along with household waste Call your local waste disposal agency or environmental agency for advice on disposing of the battery CAUTION Using the wrong battery type may present a risk of fire or explosion Replace the battery only with the same or equivalent type purchased from Dell You can use your computer s battery in any Latitude C Family comp...

Page 15: ...ting system on your hard disk drive the drivers system utilities and diagnostics are available separately from Dell To order them see Getting Help for the appropriate telephone number in your location Available Options For information on the available options for your computer visit the Dell Web site at http www dell com Back to Contents Page ...

Page 16: ...ctly on your body With extended operation heat can potentially build up in the base Allowing sustained contact with the skin could cause discomfort or eventually a burn Modular Bay Your computer comes with a diskette drive installed in the modular bay To use another device in the modular bay first remove the diskette drive NOTICE When drives are not inside the computer they are fragile and must be...

Page 17: ... station undock it 3 Close the display and turn the computer over 4 Slide and hold the latch release and pull the device out of the bay NOTICE To prevent damage to devices place them in a travel case when they are not inserted in the computer Store devices in a dry safe place and avoid pressing down on them or placing heavy objects on top of them 1 Device 2 Modular bay latch NOTICE Insert devices ...

Page 18: ... so that you can access the bottom of the computer 4 Slide and hold the latch release and pull the device out of the bay NOTICE To prevent damage to devices place them in a travel case when they are not inserted in the computer Store devices in a dry safe place and avoid pressing down on them or placing heavy objects on top of them 1 Device 2 Modular bay latch 5 Insert the new device into the bay ...

Page 19: ...he computer Store devices in a dry safe place and avoid pressing down on them or placing heavy objects on top of them 1 Device 2 Modular bay latch 6 Insert the new device into the bay and push the device in until you hear a click 7 Turn the computer over and open the display 8 Press the power button to resume from standby mode 9 If necessary enter your password to unlock your computer 10 When Wind...

Page 20: ...ular bay the drive access light blinks NOTICE Do not travel with a diskette in the diskette drive Doing so could break the eject button and damage the drive NOTE You can use the diskette drive externally by connecting it to the parallel connector on the back of the computer To remove a diskette from the drive 1 Press the eject button to release the diskette 2 Pull the diskette out of the drive To ...

Page 21: ...e objects on top of it doing so could damage the drive motor Keep the drive as clean as possible Do not use the drive while the computer is in motion Doing so could interrupt the flow of data between the disc and the hard disk drive or diskette drive For instructions on installing a removable mass storage drive module in the modular bay see Modular Bay NOTE If the computer is docked turn off the c...

Page 22: ... a C Port Family Advanced Port Replicator APR or a C Dock Family Expansion Station If you are using the Microsoft Windows 98 operating system disable the autoplay auto insert notification feature while you use the drive The autoplay feature can interfere with the computer s power management functions If Dell installed the operating system the autoplay feature has been disabled If you reinstall the...

Page 23: ... placing them in a cool dry place Extreme temperatures may damage discs Do not bend or drop a disc Do not place objects on top of a disc Display When you run the computer on battery power set your computer s brightness control to the lowest setting that affords comfortable viewing You can conserve battery power by using the minimum brightness setting see Table 1 1 Table 1 Adjusting Brightness NOTE...

Page 24: ...between a regular serif font and a serif font with extra leading Expanded video mode is useful if you are working in 800 x 600 resolution on a 14 1 inch XGA display Customizing Display Resolution In Windows XP 1 Click the Start button and then click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Pan...

Page 25: ... longer be visible To view the rest of the screen use the touch pad or track stick to pan up and down and left and right NOTICE Before adjusting the refresh rate on an external monitor refer to the monitor s user s guide You can damage the monitor by using an unsupported refresh rate To display more colors select a lower resolution If you select a resolution and color combination that the system d...

Page 26: ...omputer s keyboard The number and symbol characters are marked to the right on these keys Table 3 Embedded Numeric Keypad Key Combinations Function When Keypad Is On Turn off the keypad Num Lk Temporarily enable the lowercase characters functions of the keyboard Fn key Temporarily enables the uppercase characters functions of the keyboard Fn Shift key Temporarily enable a cursor control key in the...

Page 27: ...u to quickly access a frequently used program such as Microsoft Internet Explorer see Figure 1 in Features and Options NOTE Using an external keyboard with your computer disables the AccessDirect key For information on using an AccessDirect key and viewing or changing key assignments see the AccessDirect Help 1 Open the Dell AccessDirect program in one of the following ways Double click the Access...

Page 28: ...the same time DualPoint device software allows you to set the default for the type of cursor pointing device you want to use as well as sensitivity motion and drag and drop features of both the touch pad and track stick NOTES When enabled the DualPoint device whether touch pad only track stick only or both uses interrupt request IRQ 12 No other device can use IRQ12 while the DualPoint integrated p...

Page 29: ...e touch pad and move the selected object by sliding your finger across the surface To double click an object position the cursor on the object and then tap the touch pad or the left touch pad button twice Using the Track Stick You can use the track stick to move the cursor just like a standard mouse see Figure 6 The two buttons located between the touch pad and the space bar on the keyboard corres...

Page 30: ...t and then tap the left track stick button twice or tap the track stick itself twice The track stick functions much like the touch pad in that it allows you to use buttons for mouse functions or the pointing device itself Customizing the DualPoint Integrated Pointing Device In Windows XP 1 Click the Start button and then click Control Panel 2 Under Pick a category click Printers and Other Hardware...

Page 31: ...h a mouse the touch pad and track stick settings are automatically disabled The DualPoint device software allows you to set the default for the type of cursor pointing device you want to use as well as sensitivity motion and drag and drop features of both the touch pad and track stick Click in the Disable this Device box to disable the selected touch pad or track stick settings If your computer is...

Page 32: ...emove an extended PC Card before you pack the computer in its carrying case Try installing an extended card in the upper PC Card connector to allow room for a second PC Card Installing PC Cards 1 Stop the card process with the PC Card configuration utility on the task bar You do not need to turn off your computer or exit suspend or standby mode before you install a PC Card 2 If necessary remove th...

Page 33: ...articles Removing PC Cards and Blanks NOTICE If you are using Windows 98 or Windows 2000 use the PC Card configuration utility on the taskbar to select and stop a card before you remove it If you do not stop the card using the configuration utility you could lose data from open application programs 1 Stop the PC Card by using the PC Card configuration utility on the taskbar 2 Rotate the PC Card ej...

Page 34: ...s the following functions Notifies you whenever a PC Card is inserted and tells you how the card is configured Automatically loads the proper device driver if it is available on the hard disk drive If drivers are not available on the hard disk drive prompts you to install them using the device driver CD that came with the card The operating system automatically detects a PC Card and opens the Add ...

Page 35: ...connectors on the side of the computer NOTES Some external devices require you to load software called device drivers into system memory before the devices will work These device drivers help your computer recognize the external device and direct its operation Instructions for installing this software are usually included in the upgrade kits For instructions on using the I O connectors on the C Po...

Page 36: ...xternal monitor to the computer With the Microsoft Windows 98 operating system you can use an external monitor as an extension of your display in dual display mode Connecting an External Monitor NOTICE Do not place the monitor directly on top of your portable computer even if it is closed Doing so can crack the computer case and the display 1 Make sure that the external monitor is turned off Set t...

Page 37: ...an external monitor to the C Port Family APR or the C Dock Family Expansion Station NOTE If you are using the Microsoft Windows 98 operating system you can use an external monitor as an extension of your display For more information see your operating system documentation or Using an External Monitor in Dual Display Mode Using an External Monitor When an external monitor is connected to the comput...

Page 38: ...d then click Control Panel 3 Double click the Display icon 4 In the Display Properties window click the Settings tab 5 Change the Colors option to 256 Color or High Color 16 bit 6 Change the Screen Area to the appropriate size for your display 7 Click the Advanced button 8 When the RAGE MOBILITY video driver properties window appears select the Displays tab 9 Click the Monitor button The dual disp...

Page 39: ...e Microsoft Windows NT operating system on your computer you do need to reboot the computer after you connect the diskette drive Figure 4 Using the Diskette Drive As an External Device NOTICE When the diskette drive is not being used externally remove the parallel diskette drive cable from the parallel connector NOTICE Use the parallel diskette drive cable only with the diskette drive Do not try t...

Page 40: ...or Keypad Connector Mouse If the Pointing Device option in the system setup program is set to Touch Pad PS 2 Mouse the default you can use both the DualPoint device and an external PS 2 compatible mouse if one is attached If you disconnect the mouse to use the advanced features of the DualPoint integrated pointing device you must shut down the computer or enter suspend or standby mode and then res...

Page 41: ...ff The AC adapter works with electrical outlets worldwide However power connectors vary among countries Before using AC power in a foreign country you may need to obtain a new power cable designed for use in that country Infrared Port The computer s infrared IR port lets you transfer files from your computer to another IR compatible device without using cable connections When you receive your comp...

Page 42: ...matically disabled For more information about using an IR device see the documentation that came with your operating system Modem You can connect a telephone line to the optional modem through the modem connector on the right side of the computer see Figure 6 NOTICE Do not confuse the modem and network connectors on your computer Do not plug a telephone line into the network connector Figure 6 Mod...

Page 43: ...Connect the S Video cable to your computer s S Video TV out connector see Figure 7 2 Connect the other end to your TV s S Video connector Connecting the S Video cable that came with your TV to the TV s S Video connector and to the computer s S Video TV out connector allows your computer to play video on the TV If your TV uses a composite video cable for video input 1 Connect the composite TV out a...

Page 44: ... the S Video connector Connect the audio cable from a microphone to the microphone jack also called the MIC IN jack Connect speakers or headphones to the headphones speakers jack also called the LINE OUT jack Connect the S Video cable from a record playback device to the S Video connector See S Video TV VCRs and video cameras are record playback devices Figure 8 Connecting Audio and S Video Device...

Page 45: ...ble in both editions but the Professional version designed for business environments includes additional productivity security networking and management features important in business environments For home users Windows XP brings the significantly increased stability and security inherent in the Windows 2000 Windows NT operating systems It also provides better support for portable computers Key ne...

Page 46: ...lf of the new Start menu includes the most frequently used icons As you use your computer the icons in this area are changed and rearranged depending on your computer usage patterns If you wish to keep one of the icons permanently in its location right click the icon and click Pin to Start menu To access all the programs installed on the computer click All Programs at the bottom of the Start menu ...

Page 47: ...n a folder The default for the Desktop Cleanup Wizard is on To turn the wizard off 1 Right click anywhere on the main desktop screen and click Properties 2 Select the Desktop tab and click Customize Desktop 3 In the Desktop cleanup options make sure that the Run Desktop Cleanup Wizard every 60 days box is not checked You can run the Desktop Cleanup Wizard anytime by following these steps 1 Right c...

Page 48: ...rd is used to migrate personal files and settings from one computer to another for instance when upgrading to a new computer Personal files include the documents images spreadsheets presentations and e mail messages on your computer User settings include display properties window sizes toolbar settings dial up connections Internet bookmarks and so forth on your computer The Files and Settings Tran...

Page 49: ... versions of files and invokes the correct version required by a program NOTE If you experience problems with your operating system or other applications after performing an installation you can use System Restore to return your computer to a previous stable condition Program Compatibility Wizard A program compatibility feature is provided in Windows XP that solves some issues that may be encounte...

Page 50: ...recommends that you make regular backups of your data files System Restore does not monitor changes to or recover your data files In the event the original data on the hard disk drive is accidentally erased or overwritten or becomes inaccessible because of a hard drive malfunction backup files are required to recover lost or damaged data Using System Restore System Restore monitors a core set of s...

Page 51: ...If you are logged on to the computer as computer administrator or as a user with administrator rights you may create and name an on demand restore point For information on types of user accounts see How to Add Users This is useful to create a checkpoint to return to before making a particularly risky change before leaving a shared system to other users or at a particular state you believe is optim...

Page 52: ...storation To undo a restoration perform the following steps 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Select Undo my last restoration and click Next 3 Click Next to confirm the restoration undo After System Restore finishes collecting data the computer automatically restarts and the Undo Complete screen appears 4 Click OK Driver Rollbac...

Page 53: ...l the accounts that will be used on the computer For information on types of accounts and adding new accounts see How to Add Users When the computer starts the main user screen appears with all of the user names From this screen you select an account and log in to that session How to Use Fast User Switching To access Fast User Switching perform the following steps 1 Click the Start button and clic...

Page 54: ...s memory RAM Fast User Switching is unavailable if the computer has Windows XP Professional installed and is a member of a computer domain How to Turn Off Fast User Switching You must have a computer administrator account on the computer to turn off Fast User Switching For information on types of accounts see How to Add Users To disable Fast User Switching perform the following steps 1 Click the S...

Page 55: ...etworking The Network Setup Wizard includes a checklist and steps to guide you through the process of sharing resources such as files printers or an Internet connection between computers in a home or small office In Windows XP Microsoft has improved the online documentation and usability of operating system tools for setting up a home or small office network New features in the operating system in...

Page 56: ...ts When enabled the Internet Connection Firewall provides basic protection suitable for most home and small office users The Internet Connection Firewall is disabled when the computer is connected to a domain NOTE Enabling the Internet Connection Firewall does not reduce the need for virus checking software The firewall is automatically enabled when you run the Network Setup Wizard When the firewa...

Page 57: ...Back to Contents Page ...

Page 58: ...e following steps 1 Right click the flag icon in the system tray on the Windows taskbar to access performance level options The following three options appear Maximum Performance option switches your computer to the highest possible performance level even if the computer is running on battery Battery Optimized Performance option lets your computer run on performance level optimized for battery pow...

Page 59: ...and Plugged in pull down menus change performance level options 3 Click Apply to accept the settings 4 Click OK to close the Intel SpeedStep technology options window Setting the Advanced Options The Advanced options lets you disable various options To set Advanced options perform the following steps 1 Click the flag icon in the Windows system tray on the taskbar 2 Click the Adjust Properties opti...

Page 60: ...Back to Contents Page ...

Page 61: ...ey are not foolproof If your data requires more security you should obtain and use additional forms of protection such as data encryption programs or PC Cards with encryption features If you forget any of your passwords call Dell For your protection Dell s technical support staff will ask you for proof of your identity to make sure that an unauthorized person is not trying to use the computer Usin...

Page 62: ...ve both a primary and an administrator password assigned but forget them both call Dell NOTICE If you disable the administrator password the primary password is also disabled Using a Hard Disk Drive Password The hard disk drive password helps protect the data on your hard disk drive from unauthorized access You can also assign a password for the modular hard disk drive if one is being used that ca...

Page 63: ...ssigns to the computer The default system setup screens do not show the asset tag number unless you enter one by using this utility You can also use the Asset Tag utility to enter an owner tag that appears in the system log on screen and with the primary password prompt Viewing Existing Asset Tag and Service Numbers To view existing asset tag and service tag numbers perform the following steps 1 B...

Page 64: ... command line and press Enter asset o ABC Company 4 When the system prompts you to verify the owner tag type y and press Enter The system displays the new owner tag Deleting an Owner Tag To delete the owner tag without assigning a new one perform the following steps 1 Boot the computer from a bootable diskette or CD ROM 2 Type cd c Dell Util and press Enter 3 Type asset o d and press Enter NOTE Fo...

Page 65: ...our computer loop the cable around an immovable object insert the locking device into the security cable slots and lock the device See Figure 1 for an example of how to secure your computer Complete instructions for installing this kind of antitheft device are usually included with the device Figure 1 Securing the Computer NOTE Antitheft devices are of differing designs Before purchasing such a de...

Page 66: ...locking device into the security cable slot located between the hard disk drive and the speaker and lock the device with its associated key Back to Contents Page ...

Page 67: ...came with your operating system Attach your business card or other name tag to the computer Contact your credit card company and ask if it offers coded identification tags that allow your property to be returned to you without the risk of revealing your name address or telephone number Use a permanent marking or stenciling device to write your driver s license number or some other unique identifyi...

Page 68: ...ontact the law enforcement agency to which you made the report of the missing or stolen computer Preparing Your Computer for Travel To prepare your computer for travel perform the following steps 1 Remove any external devices attached to the computer and store them in a safe place If a diskette is in the diskette drive remove it Remove any cables attached to installed PC Cards you do not have to r...

Page 69: ...nd landing Dell has several carrying cases that protect the computer and accessories during travel If you pack the computer in a suitcase do not pack so tightly that the computer display breaks or so loosely that the computer slides around Avoid packing the computer with items such as shaving cream colognes perfumes or food Protect the computer the battery and the hard disk drive from hazards such...

Page 70: ...of portable computers Many companies provide services that help you solve problems such as quickly locating 3 5 inch diskettes or providing a direct dial telephone line for your modem connection NOTICE Do not use removable media devices while the computer is in motion Vibrations could interrupt the flow of data to and from the device and the hard disk drive Carnet A carnet is an international cust...

Page 71: ...ode If you cannot shut down the computer using the computer s operating system press the power button for 4 seconds 3 If the computer is docked undock the computer 4 Disconnect the computer and any attached devices from their electrical outlets to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunications lines from the computer 5 Remove the power cable 6...

Page 72: ... and turn the computer over Using a small Phillips head screwdriver remove the screw see Figure 1 that holds the drive carrier in the drive bay Save the screw for use later in this procedure Figure 1 Removing a Hard Disk Drive 3 As shown in Figure 1 push up and pull out the drive carrier out of the drive bay When the hard disk drive is not in the computer protect the drive from exposure to static ...

Page 73: ... allow it to cool before you replace it Preparing a New Primary Drive Every primary hard disk drive must be physically formatted partitioned and logically formatted before it can be used to store data Every primary hard disk drive from Dell is physically formatted before it is sent to you Use the program s provided by your operating system to partition and logically format the hard disk drive Remo...

Page 74: ...2 Figure 2 Removing a Memory Module 1 JDIM 1 socket 2 JDIM 2 socket 5 Ground yourself and unpack the new memory module from the upgrade kit 6 If you need to install memory modules in two sockets install a memory module in the socket labeled JDIM 1 before you install a module in the socket labeled JDIM 2 If you only have one memory module install it in the JDIM 1 socket See Figure 2 Memory modules ...

Page 75: ...odule cover as follows a Set the memory module cover loosely over the opening aligning the three tabs on the memory module cover to the corresponding slots on the opening These tabs are on the opposite side of the cover from the screw holes b Rotate the cover down and reinstall the screws 11 Reconnect your computer and devices to their electrical outlets and turn them on As the computer boots it d...

Page 76: ...ower in a foreign country you may need to obtain a new power cable designed for use in that country If the computer is docked to a Dell C Port Family Advanced Port Replicators APR or C Dock Family Expansion Stations you can run the computer on AC power by connecting the AC adapter to the C Port APR or C Dock Expansion Station NOTE If you are running your computer on AC power with a battery install...

Page 77: ...ducing its charge capacity and you do not need to drain a lithium ion battery completely before recharging it Lithium ion batteries should not be disposed of with common household waste products For battery disposal information contact local authorities for the location of a chemical waste collection program nearest you Keep the following information in mind when you are running your computer from...

Page 78: ...ion Replace the battery only with the same or equivalent type purchased from Dell You can use your computer s battery in any Latitude C Family computer except for the Latitude CS or CSx computers Do not attempt to use the battery in CS or CSx computers and do not use a battery from those computers in your computer NOTICE To avoid data loss do not replace a battery while the computer is turned on u...

Page 79: ...ase clicks Checking the Battery Charge To check the charge level press the battery test button that is next to the lights see Figure 2 The number of lights that appear shows an estimate of the remaining battery charge see Table 1 Figure 2 Battery Charge Gauge and Test Button Table 1 Percentage of Charge ...

Page 80: ...al minutes before checking the charge level again If the battery is experiencing a permanent failure the lights do not appear when you press the test button If you install a failed battery into the computer the amber battery light on the computer flashes rapidly see Figure 3 To purchase a new battery call Dell or access the Dell World Wide Web site at http www dell com Dispose of the old battery p...

Page 81: ...uter reenters suspend mode NOTICE To avoid losing data and possibly corrupting data areas on your hard disk drive save your work immediately after a second low battery warning Then connect your computer to an electrical outlet or place the computer in suspend mode If the battery runs completely out of power the computer shuts off without properly closing any open files Charging the Battery Each ti...

Page 82: ... devices you are using and which programs you are running NOTE You can leave the battery in the computer as long as you like The battery s integrated circuitry prevents the battery from overcharging Detecting Battery Problems A battery problem may prevent the battery from being charged to its full potential and can lead to unpredictable operation To obtain a new battery call Dell or access the Del...

Page 83: ... battery call Dell or access the Dell World Wide Web site at http www dell com CAUTION If your battery is damaged or if it no longer holds a charge dispose of it promptly and properly Do not dispose of it along with household waste Call your local waste disposal agency or environmental agency for advice on disposing of the battery Back to Contents Page ...

Page 84: ...d mode conserves power by turning off the display and the hard disk drive after a predetermined period of inactivity a time out When you exit standby mode the computer returns to the same state it was in before entering standby mode NOTICE If your computer loses AC and battery power while in standby mode you may lose data To enter standby mode in Windows XP Windows 2000 or Windows 98 If you are us...

Page 85: ...ected to the computer when you close the display the computer does not enter hibernate mode You can still use the external monitor NOTE You cannot exit standby mode or hibernate mode by pressing a key or touching the touch pad NOTE Some PC Cards may not operate correctly after the computer exits hibernate mode Remove and reinsert the card or simply restart reboot your computer To exit hibernate mo...

Page 86: ...formance level of the processor depending on the power scheme you select You do not need to make any further adjustments to set the performance level For more information on setting processor performance see Using Intel Speedstep Alarms Tab NOTE To enable audible alarms click each Alarm Action button and select Sound alarm The Low battery alarm and Critical battery alarm settings alert you with a ...

Page 87: ...ab The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernate support check box ENERGY STAR Emblem The EPA s ENERGY STAR Computers program is a joint effort between the EPA and computer manufacturers to reduce air pollution by promoting energy efficient computer products The EPA estimates that use of ENERGY STAR computer products can save computer users up to two billion dol...

Page 88: ... such as Windows 2000 and Windows XP automatically configure most of the setup options available in the system setup program In such cases the operating system overrides system setup options entered through the system setup program One exception is the External Hot Key option which you can disable or enable only through the system setup program For more information on configuring features for thes...

Page 89: ...tem setup program Windows 98 Windows NT Fn F3 any time Scroll Lock F3 if the External Hot Key option is enabled Exit the system setup program All Esc If you change the setting of an option that requires rebooting to take effect exit the operating system before rebooting The Help text in the upper right corner of system setup screens 1 2 and 4 tells you if the computer must be rebooted Esc NOTE If ...

Page 90: ...ice or Boot Third device options Boot Sequence Option Description Default Boot First device Tells the computer where to look first for the software it needs to start the operating system Diskette Drive Boot Second device Tells the computer where to look if it cannot find the software it needs to start the operating system on the drive identified in Boot First device Internal HDD Boot Third device ...

Page 91: ...e Parallel Mode option to take effect you must reboot your computer Changing COM Ports Serial Port allows you to map the address of the serial port to COM1 the default COM2 COM3 COM4 or to disable the serial port and its assigned COM address freeing that interrupt for another device to use Enabling the IR Port To enable the infrared IR port on the computer or docking device 1 Set the Infrared Data...

Page 92: ...o access and download new drivers system tools and documentation from Dell s technical support page at support dell com For more information on using the operating system installed on your computer by Dell see the operating system user s guide that came with your computer NOTICE Before you reinstall drivers make sure that your computer is undocked To install a driver or utility from your ResourceC...

Page 93: ...eCD In most cases the CD should start running automatically If it does not start Windows Explorer click your CD drive directory to display the CD contents and then double click the autorcd application file If a welcome screen appears click Next The first time that you run the CD it might prompt you to install some setup files Click OK and follow the instructions on the screen to continue 2 Under S...

Page 94: ...k Action and then click Update Driver 8 Select Install from a list or specific location Advanced and then click Next 9 Verify that Search removable media is selected and then click Next 10 When the name of the appropriate driver appears click Next 11 Click Finish to restart your computer Installing the Modem or Network Adapter Driver for Windows 2000 and Windows 98 1 Save and close any open files ...

Page 95: ...uctions on the screen to continue 3 From the Language pull down menu in the toolbar select your preferred language for the driver or utility if available 4 On the welcome screen click Next 5 Under Search Criteria select the appropriate categories from the System Model Operating System Device Type and Topic pull down menus A link or links appear s for the specific drivers or utilities used by your ...

Page 96: ...guage pull down menu in the toolbar select your preferred language for the driver or utility if available 4 On the welcome screen click Next 5 Under Search Criteria select the appropriate categories from the System Model and Operating System pull down menus 6 Under Device Type select Communications 7 Under Topic select Drivers 8 Click the combination modem network adapter name to display informati...

Page 97: ...twork window appears click Close 9 After all the configuration information is complete and you are prompted to restart the computer click Yes Install the Mini PCI AMP Software 1 Insert the Dell Latitude C500 C600 Resource CD into your CD or DVD drive 2 Click the Start button and then click Run 3 In the Open box type C Dell Drivers 69GFM Drivers NIC SoftexNT Setup exe 4 Click OK 5 In the introducto...

Page 98: ...ched to Serial or Parallel Ports Don t Work Hard Disk Drive Problems Parallel Port Printer Doesn t Work Hardware Conflicts Software Solutions Incorrect Computer Memory Amount Overview Before you call Dell for technical assistance complete the following tasks to help you resolve some computer problems 1 Read the safety instructions in your System Information guide and What You Need to Know 2 Run th...

Page 99: ...rical outlet Dell recommends turning off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet Use the utmost caution when removing wet cables from live power 1 Turn off the computer and disconnect it from the AC adapter Then disconnect the AC adapter from the electrical outlet Turn off any attached peripherals and disconnect them from their power ...

Page 100: ... computer 4 Remove any installed batteries or other devices from the modular bay 5 Remove the hard disk drive 6 Remove the memory module cover and the memory module s 7 Reinstall the memory modules making sure to seat them properly 8 Replace the memory module cover 9 Reinstall the hard disk drive 10 Verify that any installed PC Cards are properly seated in the PC Card connectors 11 Reinstall the b...

Page 101: ...esolved No If the computer is powered by the AC adapter see No Power Using AC Adapter If the computer is using battery power see No Power Using Battery No Power Using AC Adapter Basic Checks Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device such as a lamp Connect the AC adapter directly to an electrical outlet Bypass power protection devices ...

Page 102: ...alize its components before checking for signs of power Yes The battery was not seated properly The problem is resolved No Use the AC adapter to connect your computer to an electrical outlet If the computer operates normally when using AC power go to step 4 If the computer does not boot when using the AC adapter see No Power Using AC Adapter 4 Use the AC adapter to charge the battery 5 Does the ba...

Page 103: ...l for technical assistance See Getting Help for instructions Otherwise see the Dell Diagnostics Test this indicator by inserting a diskette into the drive typing dir a at an MS DOS prompt and pressing Enter Ensure that the diskette is not write protected if you are trying to copy data to it Run the Diskette tests as described in Dell Diagnostics Try a different diskette in the drive If the new dis...

Page 104: ...ation program that is running The sound could be caused by a hardware malfunction See Getting Help for instructions on obtaining technical assistance from Dell When you turn on the computer you can hear diskette or hard disk drive activity during the boot routine If your computer does not boot call Dell for technical assistance See Getting Help for instructions Otherwise see the Dell Diagnostics T...

Page 105: ... drive configuration in the Settings folder Is the appropriate driver installed Yes Go to step 8 No Load the driver and return to step 1 to begin this procedure again To load the driver use the ResourceCD you received with your Dell computer 8 Insert a bootable diskette into drive A and reboot the computer 9 Type x where x is the drive and press Enter Then type dir and press Enter Does MS DOS disp...

Page 106: ...error checking utility by opening the property sheet of the affected volume s and clicking Check Now in the Error checking section of the Tools tab Run the IDE Devices device group as described in Dell Diagnostics If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Shut down the computer 2 Reboot the computer Does ...

Page 107: ...e operating system but is configured incorrectly Symptoms System hangs or locks up particularly while using a device Memory parity errors on parity enabled systems Noise or other problems from sound cards Junk being printed on your Hardware conflicts occur if the device is detected by the operating system but is configured incorrectly To check for conflicts perform the following steps 1 Open the C...

Page 108: ... System Memory test as described in Dell Diagnostics Reseat the memory modules Restart the computer If the problem still exists after you complete the basic checks fill out the Diagnostics Checklist as you perform the following steps 1 Reboot the computer Does the random access memory RAM count displayed correctly match the actual amount of memory installed in the computer Yes The computer needed ...

Page 109: ...the PC Card is properly inserted into the connector Ensure that the card is recognized by the Windows operating system In Windows XP click the Start button and then click Control Panel Under Pick a category click Network and Internet Connections Under or pick a Control Panel icon click Network Connections Ensure that the card is listed in the LAN or High Speed Internet window In Windows 2000 Windo...

Page 110: ...e If you have problems with a non Dell provided modem call the modem manufacturer No Image Appears on Display Extended graphics array XGA displays support 1024 x 768 pixels and super extended graphics array plus SXGA displays support 1400 x 1050 pixels If your application program uses a higher resolution you must attach an external video graphics array VGA monitor to your computer Basic Checks If ...

Page 111: ...eo device group in the Dell Diagnostics Then call Dell for technical assistance 9 Turn off your computer and connect an external monitor to the computer 10 Turn on the computer and the monitor and adjust the monitor s brightness and contrast controls Is the monitor readable Yes The computer s display may be defective Call Dell for technical assistance No The computer s video controller on the syst...

Page 112: ...lay s brightness Is the full display readable Yes The external monitor may be defective Go to step 3 No The video controller on the system board may be defective Call Dell for technical assistance 3 Turn off the computer and any attached devices Disconnect all devices from the computer Attach another external monitor to the computer If you do not have another external monitor call Dell for technic...

Page 113: ... Appearance and Themes 9 Under Pick a task click Change the screen resolution 10 In the Display Properties window click the Settings tab and then adjust the Screen resolution setting to 800 by 600 pixels 11 Click the pull down menu under Color quality and then click Medium 16 bit 12 Click OK For Microsoft Windows 2000 Windows 98 or Windows NT 1 Save and close any open files and exit any open appli...

Page 114: ... connecting a TV to your computer see Connecting Devices Sound and Speaker Problems Basic Checks If using external speakers Verify the speaker cable connections Test the electrical outlet Verify that the speakers are connected to a working electrical outlet Ensure that the speakers are turned on Eliminate possible interference Turn off nearby fans fluorescent lights or halogen lamps to check for i...

Page 115: ...eration of the touch pad buttons 2 Do the tests complete successfully Yes The controller is functioning properly If the problem persists call Dell for technical assistance No Call Dell for technical assistance Num Lock Caps Lock and Scroll Lock Lights Don t Light Up 1 Press the Num Lock Caps Lock and the Scroll Lock keys 2 If their lights do not light run the PC AT Compatible Keyboards tests in th...

Page 116: ...he Num Lock Caps Lock and Scroll Lock lights on the external keyboard blink momentarily Yes Go to step 7 No You may have a defective keyboard Go to step 10 7 Does the computer recognize the external keyboard Use the external keyboard to type some characters Do they appear on the display Yes The problem is resolved No Go to step 8 8 Turn off the computer and disconnect the external keyboard from th...

Page 117: ... a known working cable 3 Turn on the computer and the serial device Is the problem resolved Yes You probably need a new device cable Call Dell for technical assistance No Go to step 4 4 Turn off the computer and the serial device and swap the device with a comparable working device For example if your serial mouse has a problem swap it with a serial mouse you know is working properly 5 Turn on the...

Page 118: ... s I O port logic Also if a parallel printer is connected to the parallel port the Parallel Ports device group tests the communication link between the system board s I O port logic and the printer Do the tests complete successfully Yes The problem is with the serial device Run the basic checks for the serial device If you have completed the basic checks and the problem persists call Dell No Call ...

Page 119: ...Messages discusses the error messages generated by the computer If you receive an error message not listed check the operating system or application program documentation Basic Checks Ensure that you properly installed and configured the application program Reinstall the program if necessary Verify that the program s drivers do not conflict with certain application programs See Avoiding Interrupt ...

Page 120: ...Back to Contents Page ...

Page 121: ...lps you check your computer s hardware without any additional equipment and without destroying any data By using the diagnostics you can have confidence in your computer s operation And if you find a problem you cannot solve by yourself the diagnostic tests can provide you with important information you will need when talking to Dell s service and support personnel If you are experiencing a proble...

Page 122: ... customizing the boot sequence to fit your needs Then restart your computer When you start the diagnostics the Dell logo screen appears followed by a message telling you that the diagnostics is loading After the diagnostics loads the Diagnostics Menu appears To select an option from this menu highlight the option and press Enter or press the key that corresponds to the highlighted letter in the op...

Page 123: ...mputer select Extended Tests from the Test All Devices option To check a particular area of your computer select Extended Tests from the Test One Device option or select the Advanced Testing option to customize your test s Advanced Testing When you select Advanced Testing from the Diagnostics Menu the following screen appears listing the diagnostic test device groups and devices of the selected de...

Page 124: ...the all of the keystrokes that can be used in Dell Diagnostics Device Group Describes the test group that is presently highlighted in the Device Groups list on the main menu screen It also provides reasoning for using some tests Device Describes the function and purpose of the highlighted device in the Device Groups For example the following information appears when you select the Device Help cate...

Page 125: ... input output system BIOS configuration information temporarily saved in RAM Do not be concerned if the Device Groups area does not list the names of all the components or devices you know are part of your computer For example you may not see a printer listed although you know one is attached to your computer Instead the printer is listed as a parallel port The computer recognizes the parallel por...

Page 126: ...use Action Auxiliary device failure The touch pad track stick or external PS 2 mouse may be faulty If you are using an external mouse only check the connection for a loose or improperly connected cable If the problem persists enable the Pointing Device option If the problem persists call Dell for technical assistance Bad command or file name The command you entered does not exist or is not in the ...

Page 127: ...ive not ready No diskette is in the diskette drive or no hard disk drive is in the drive bay The operation requires a diskette in the drive or a hard disk drive in the bay before it can continue Put a diskette in the drive or push the diskette all the way into the drive until the eject button pops out Or install a hard disk drive in the drive bay Error reading PCMCIA card The computer cannot ident...

Page 128: ...d Disk Drive tests in the Dell Diagnostics Invalid configuration information please run System Setup Program The system configuration information does not match the hardware configuration This message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program Keyboard clock line failure A cable or connector may be loose or the keyboard ma...

Page 129: ...led memory module may be faulty or improperly seated Reseat the memory modules and if necessary replace them Memory odd even logic failure at address read value expecting value An installed memory module may be faulty or improperly seated Reseat the memory modules and if necessary replace them Memory write read failure at address read value expecting value An installed memory module may be faulty ...

Page 130: ... the diskette drive try another diskette in the drive Shutdown failure A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics Time of day clock lost power Data stored in NVRAM has become corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data To restore the data press Fn F1 to enter the...

Page 131: ...r to signal that the keyboard output buffer is full IRQ2 Reserved used internally by the interrupt controller to enable IRQ8 through IRQ15 IRQ3 For a PC Card unless the integrated serial port or infrared port is configured for COM2 or COM4 IRQ4 For a PC Card unless the integrated serial port or infrared port is configured for COM1 the default or COM3 IRQ5 For the audio controller IRQ6 Reserved use...

Page 132: ...microprocessor IRQ15 Reserved used by CD ROM drive in the modular bay to indicate that the drive requires the attention of the microprocessor Back to Contents Page ...

Page 133: ...Back to Contents Page Getting Help Dell Latitude C600 C500 User s Guide Help Overview Contacting Dell Back to Contents Page ...

Page 134: ...d CD DVD Formats Processor C600 microprocessor Intel Mobile Pentium III microprocessor with Intel SpeedStep technology C500 microprocessor Intel Celeron microprocessor System chip set Intel Mobile 440BX AGPset L2 cache for C600 256 KB L2 cache for C500 128 KB External bus 100 MHz front side bus Microprocessor data bus width 64 bits DRAM bus width 64 bits Address bus width 32 bits Flash EPROM 4 Mb ...

Page 135: ... cards that emulate IDE hard disk drives I O cards such as modems LAN cards wireless LAN cards and SCSI cards PC Card connector size 68 pins Data width maximum PCMCIA 16 bits CardBus 32 bits Memory Architecture SDRAM Memory module sockets two user accessible SODIMM sockets Memory module capacities and type 64 128 and 256 MB 3 3 V SDRAM SODIMMS 1 Standard RAM 64 MB memory module Maximum RAM 512 MB ...

Page 136: ...or mini PCI modem Modem Ethernet LAN Optional factory configurable RJ11 RJ45 combination port for mini PCI modem NIC Audio Audio type Sound Blaster software emulation capable Audio controller ESS Maestro 3I Stereo conversion 16 bit analog to digital and digital to analog Interfaces Internal PCI bus AC97 External microphone in minijack headphones speakers minijack Speakers two 4 ohm speakers Intern...

Page 137: ...SC 50 Hz PAL 1024 x 768 XGA 4 2 B 32 bit 60 70 75 85 Hz 60 Hz NTSC 50 Hz PAL 1280 x 1024 SXGA 256 8 bit 60 70 75 85 Hz 60 Hz NTSC 50 Hz PAL 1280 x 1024 SXGA 65 K 16 bit 60 70 75 85 Hz 60 Hz NTSC 50 Hz PAL 1280 x 1024 SXGA 4 2 B 32 bit 60 70 75 85 Hz 60 Hz NTSC 50 Hz PAL 1400 x 1050 SXGA 256 8 bit 60 70 75 85 Hz 60 Hz NTSC 50 Hz PAL 1400 x 1050 SXGA 65 K 16 bit 60 70 75 85 Hz 60 Hz NTSC 50 Hz PAL 1...

Page 138: ... 16 bit 32 32 32 32 16 16 1400 x 1050 16 bit 32 32 32 32 16 16 1600 x 1200 16 bit 32 32 16 16 16 16 640 x 480 32 bit 32 32 32 32 32 16 800 x 600 32 bit 32 32 32 32 32 16 1024 x 768 32 bit 32 32 32 24 16 16 1280 x 1024 32 bit 32 32 24 16 16 8 1400 x 1050 32 bit 32 32 16 8 8 8 1600 x 1200 32 bit 8 8 Display Type for C600 computers 14 1 inch XGA active matrix color TFT 14 1 inch SXGA active matrix co...

Page 139: ...nel typical 1 0 W XGA 1 3 W SXGA Backlight 3 4 W XGA 3 4 W using battery 4 9 W using AC adapter SXGA Controls brightness can be controlled through a key combination Keyboard Number of keys 87 U S Canada Korea Thailand and locations that use traditional Chinese 88 Europe 90 Japan Key travel 2 7 mm 0 3 mm 0 4 mm 0 11 inch 0 016 inch Key spacing 19 05 mm 0 3 mm 0 75 inch 0 012 inch Battery Type 4 cel...

Page 140: ...l optional battery Life span approximate 2 400 discharge charge cycles Temperature range Operating 0 to 45 C 32 to 113 F Storage 20 to 60 C 4 to 140 F AC Adapter Input voltage 90 to 135 VAC and 164 to 264 VAC Input current maximum 1 5 A Input frequency 47 to 63 Hz Output current 4 5 A maximum at 4 second pulse 3 51 A continuous Rated output voltage 20 0 VDC Height 27 94 mm 1 1 inches Width 58 42 m...

Page 141: ...drive installed in modular bay 2 7 kg 6 0 lb with CD ROM drive installed in modular bay 12 1 inch SVGA with 4 cell battery 2 2 kg 4 8 lb with travel module installed in modular bay 2 4 kg 5 3 lb with standard diskette drive installed in modular bay 2 5 kg 5 5 lb with CD ROM drive installed in modular bay 12 1 inch SVGA with 8 cell battery 2 4 kg 5 3 lb with travel module installed in modular bay 2...

Page 142: ...e pulse width of 2 ms Altitude maximum Operating 15 2 m to 3048 m 50 to 10 000 ft Storage 15 2 m to 10 668 m 50 to 35 000 ft Touch Pad Interface PS 2 compatible X Y position resolution graphics table mode 240 cpi Size Thickness 2 00 mm 0 08 inch at highest component Width sensor active area 64 88 mm 2 55 inch Height 48 88 mm 1 92 inch rectangle Weight 6 5 g 0 23 oz Power Supply voltage 5 V 5 VDC S...

Page 143: ...ion Modem Optional 3Com 10 100 LAN 56K V 90 Mini PCI Modem For more information see the online documentation for the modem Supported CD DVD Formats CD ROM red book audio discs CD DA CD ROM yellow book mode 1 and mode 2 data discs CD ROM XA mode 2 form 1 and form 2 without Adaptive Differential Pulse Code modulation ADPCM CD I mode 2 form 1 and form 2 CD I Ready CD Bridge Photo CD CD recordable CD ...

Page 144: ...formance features such as charge time and life span can vary according to the conditions under which the computer and battery are used 3 Weights are shown with a hard disk drive a battery in the battery bay and a travel module diskette drive or a CD ROM drive in the modular bay Your computer might weigh more or less depending on its configuration 4 Measured with the hard disk drive in head parked ...

Page 145: ...re not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communication Services PCS These licensed services along with unintentional radiators such as digital devices including computers contribute to the electromagnetic environment Electromagnetic Compatibility EMC is the ability of items of electronic equipment to function properly to...

Page 146: ...r or device refer to the following sections specific for each regulatory agency Each section provides country specific EMC EMI or product safety information FCC Notices U S Only Most Dell computers are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer examine all FCC registration labels located on the botto...

Page 147: ...an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help The following information is provided on the device or devices covered in this document in compliance with FCC regulations Model number PP01L Company name Dell Computer Corporation One Dell Way Round Rock Texas 78682 USA Modem Regulatory Informatio...

Page 148: ... sent identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges IC Notice Canada Only Most Dell computers and other Dell digital apparatus are cl...

Page 149: ...e connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed the number five The REN for the internal modem as stated on the IC regulatory label located on the bottom of the computer is 0 6B The following information is provided in compliance with IC regulat...

Page 150: ...acing the lithium ion battery in your computer refer to the section about replacing the battery in your Dell computer documentation The coin cell battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it the procedure must be performed by an authorized service technician Do not dispose of these batteries along with household...

Page 151: ... Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions Figure 1 VCCI Class A ITE Regulatory Mark Class B ITE This is a Class B product based on the standard of the Voluntary Control Council for Interference VCCI ...

Page 152: ... B devices are for nonbusiness purposes Class A Device Please note that this device has been approved for business purposes with regard to electromagnetic interference If you find that this device is not suitable for your use you may exchange it for a nonbusiness purpose device MIC Class A Regulatory Label Class B Device Please note that this device has been approved for nonbusiness purposes and m...

Page 153: ... of the room s electrical installation should have a reserve short circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes A To completely switch off the equipment the power supply cable must be removed from the power supply socket which should be located near the equipment and easily accessible A protection mark B confirms that the equipment is in compliance...

Page 154: ...iso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply input voltage 100 240 VAC Frequency 50 60 Hz Current consumption 1 5 A Output voltage 20 VDC Output current 3 5 A Información para NOM únicamente para México La información siguiente se proporciona en el dis...

Page 155: ...o Col Lomas Altas 11950 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Voltaje de entrada de alimentación 100 240 VAC Frecuencia 50 60 Hz Consumo eléctrico 1 5 A Output voltage 20 VDC Corriente de salida 3 5 A BSMI Notice Taiwan Only ...

Page 156: ...roduct by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment does not fully meet Telecom impedance requirements Performance limitations may ...

Page 157: ... Specification 1 There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and the equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt 2 Where automatic calls are made to different numbers the equipment shall go on line for a period of not les...

Page 158: ...er any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or DellWare products Monitors keyboards and m...

Page 159: ...e remainder of the limited warranty term You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accordance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software...

Page 160: ...s that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or DellWare products Monitors keyboards and mice that ar...

Page 161: ...equired to advise or remind you of appropriate backup and other procedures General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR ...

Page 162: ...int of sale within the guarantee period The end user must always supply proof of purchase indicating name and address of the seller date of purchase model and serial number name and address of the customer and details of symptoms and configuration at the time of malfunction including peripherals and software used Otherwise Dell may refuse the guarantee claim Upon diagnosis of a warranted defect De...

Page 163: ...ou must contact Dell Customer Service to receive a Credit Return Authorization Number See Contacting Dell to find the appropriate contact information for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You...

Page 164: ...ed on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the DellWare program are not covered Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Con...

Page 165: ...ipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not suppl...

Page 166: ... STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOS...

Page 167: ...rnational call from Paris France to Bracknell England dial the international access code for France followed by the country code for the U K the city code for Bracknell and then the local number as shown in the following illustration To place a long distance call within your own country use area codes instead of international access codes country codes and city codes For example to call Paris Fran...

Page 168: ...56 2 China Xiamen 86 592 Czech Republic Prague 00 420 2 Denmark Horsholm 00 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Cherrywood 16 353 1 Italy Milan 00 39 02 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 00 52 ...

Page 169: ...Area Code Local Number or Toll Free Number Antigua and Barbuda General Support 1 800 805 5924 Barbados General Support 1 800 534 3066 Bermuda General Support 1 800 342 0671 Brazil Customer Support Technical Support toll free 0800 90 3355 Technical Support Fax 51 51 481 5470 Sales toll free 0800 90 3366 Web site http www dell com br Canada North York Ontario Automated Order Status System toll free ...

Page 170: ...jor Accounts toll free 1 800 387 5755 TechFax toll free 1 800 950 1329 Cayman Islands General Support 1 800 805 7541 Chile Santiago NOTE Customers in Chile call the U S A for sales customer and technical assistance Sales Customer Support and Technical Support toll free 1230 020 4823 Columbia General Support 980 9 15 3978 Costa Rica General Support 800 012 0435 Dominican Republic General Support 1 ...

Page 171: ...vice Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 728 3772 Mexico Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Netherlands Antilles General Support 001 800 882 15194 Nicaragua General Suppor...

Page 172: ...ice Credit Return Authorization Numbers toll free 1 800 624 9897 National Accounts systems purchased by established Dell national accounts have your account number handy medical institutions or value added resellers VARs A Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies lo...

Page 173: ...try City Department Name or Service Area Code Local Number or Toll Free Number Austria Vienna NOTE Customers in Austria call Langen Germany for Technical Support and Customer Care Switchboard 01 491 040 Home Small Business Sales 01 795676 02 Home Small Business Sales Fax 01 795676 05 Home Small Business Customer Care 01 795676 03 Preferred Accounts Corporate Customer Care 0660 8056 Home Small Busi...

Page 174: ...b site http support euro dell com E mail czech_dell dell com Denmark Horsholm NOTE Customers in Denmark call Sweden for fax technical support Technical Support 45170182 Relational Customer Care 45170184 Home Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support Upplands Vasby Sweden 46 859005594 Fax Switchboard 45170117 Web site http support euro dell com E mail den_supp...

Page 175: ... com E mail http support euro dell com fr fr emaildell Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Fax 01 55 94 71 01 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Web site http support euro dell com E mail http support euro dell com fr fr emaildell Germany Langen Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care...

Page 176: ... Italy Milan Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 11 Web site http support euro dell com E mail http support euro dell com it it emaildell Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Web site http support euro dell com E mail http support euro d...

Page 177: ...orate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Web site http support euro dell com E mail tech_nl dell com Norway Lysaker NOTE Customers in Norway call Sweden for fax technical support Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 231 62298 Switchboard 671 16800 Fax Technical Support Upplands Vasby Sweden 00 46 08 590 05 59...

Page 178: ...0 710 Switchboard 34 917 229 200 Fax 35 121 424 01 12 E mail http support euro dell com es es emaildell Spain Madrid Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Fax 902 118 539 Web site http support euro dell com E mail http support euro dell com es es emaildell Corporate Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 72...

Page 179: ...nical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Service Corporate 0848 821 721 Switchboard 022 799 01 01 Fax 022 799 01 90 Web site http support euro dell com E mail for French Speaking HSB and Corporate Customers http support euro dell com ch fr emaildell U K Bracknell Technical Support Corpora...

Page 180: ...19 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Brunei NOTE Customers in Brunei call Malaysia for customer assistance Customer Technical Support Penang Malaysia 633 4966 Customer Service Penang Malaysia 633 4949 Transaction Sales Penang Malaysia 633 4955 China Xiamen Home and Small Business Technical Support toll free 800 858 243...

Page 181: ...nspiron Technical Support Outside of Japan Dimension and Inspiron 81 44 toll free 0120 1982 26 520 1435 Technical Support Dell Precision OptiPlex and Latitude Technical Support Outside of Japan Dell Precision OptiPlex and Latitude 81 44 toll free 0120 1984 33 556 3894 Customer Care 044 556 4240 24 Hour Automated Order Status Service 044 556 3801 Individual User 044 556 1657 Business Sales Division...

Page 182: ...ort toll free 1 800 888 298 Customer Service 04 633 4949 Transaction Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213 New Zealand Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Singapore Singapore NOTE Customers in Singapore call Malaysia for customer assistance Technical Support toll free 800 6011 051 Customer Ser...

Page 183: ...rvice and Sales Penang Malaysia 60 4 633 4810 Taiwan Technical Support toll free 0080 60 1225 Technical Support Servers toll free 0080 60 1256 Customer Service Penang Malaysia 633 4949 Transaction Sales toll free 0080 651 228 0800 33 556 Corporate Sales toll free 0080 651 227 0800 33 555 Thailand NOTE Customers in Thailand call Malaysia for customer assistance Technical Support toll free 088 006 0...

Page 184: ...do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions NOTE Dell s Express Service Code system may not be available in all countries For instructions on using the technical support service see Technical Support Service and Before You Call Help Tools Dell provides a number of tools to assist you These tools are descr...

Page 185: ...pport dell com for Asian Pacific countries only support euro dell com for Europe only Electronic Quote Service sales dell com apmarketing dell com for Asian Pacific countries only Electronic Information Service info dell com AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable an...

Page 186: ... toll free call usually in less than 10 minutes When you call our experts can see records kept on your Dell system to better understand your particular question Our technical support staff uses computer based diagnostics to provide fast accurate answers to questions To contact Dell s technical support service see Before You Call and then call the number for your country as listed in Contacting Del...

Page 187: ...turned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the ke...

Page 188: ...ystem documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Back to Contents Page ...

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