Some of the words on an incoming
fax are stretched.
The fax machine sending the fax had a temporary document jam.
There are lines on the originals you
sent.
Check your scan unit for marks and clean it (See
Cleaning the scan unit
).
The machine dials a number, but
the connection with the other fax
machine fails.
The other fax machine may be turned off, out of paper, or cannot answer
incoming calls. Speak with the other machine operator and ask her/him to
solve out the problem.
Faxes do not store in memory.
There may not be enough memory space to store the fax. If the display
indicating the memory status shows, delete any faxes you no longer need
from the memory, and then try to store the fax again. Call for service.
Blank areas appear at the bottom of
each page or on other pages, with a
small strip of text at the top
You may have chosen the wrong paper settings in the user option setting. For
details about paper settings, see
Setting the paper size and type
.
Dell Scan and Fax Manager Problem
Condition
suggested solution
Dell Scan and Fax Manager
does not work.
Check your system requirements. Dell Scan and Fax Manager works in Windows
(See
System requirements
).
Common Windows problems
Condition
Suggested solutions
“
File in Use
” message appears
during installation.
Exit all software applications. Remove all software from the printer’s startup
group, then restart Windows. Reinstall the printer driver.
“
General Protection Fault
”,
“
Exception OE
”, “
Spool 32
”, or
“
Illegal Operation
” messages
appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer timeout
error occurred” messages appear.
These messages may appear during printing. Just keep waiting until the
machine finishes printing. If the message appears in standby mode or after
printing has been completed, check the connection and/or whether an error has
occurred.
Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows
error messages.
Common Linux problems
condition
Suggested solutions
The
machine
does not
print.
Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch
to the
Printers
tab in
Printers configuration
window to look at the list of available machines.
Make sure that your machine is displayed on the list. If not, open
Add new printer wizard
to set
up your device.
Check if the machine is started. Open
Printers configuration
and select your machine on the
printers list. Look at the description in the
Selected printer
pane. If its status contains
Stopped
string, press the
Start
button. After that normal operation of the machine should be restored. The
“stopped” status might be activated when some problems in printing occurred. For instance, this
could be an attempt to print a document when the port is claimed by a scanning application.
Ensure the port is not busy. Since functional components of machine (printer and scanner) share
the same I/O interface (port), the situation of simultaneous access of different user applications to
the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain
control over the device. The other user will encounter “device busy” response. You should open
ports configuration and select the port assigned to your machine. In the
Selected port
pane you
can see if the port is occupied by some other application. If this is the case, you should either wait
for completion of the current job or press the
Release port
button, if you are sure that the present
application is not functioning properly.
Check if your application has special print option such as “-oraw”. If “-oraw” is specified in the
command line parameter, then remove it to print properly. For Gimp front-end, select “print” ->
“Setup printer” and edit command line parameter in the command item.
The CUPS (Common Unix Printing System) version distributed with SuSE Linux 9.2 (cups-1.1.21)
has a problem with IPP (Internet Printing Protocol) printing. Use the socket printing instead of ipp or
install a later version of CUPS (cups-1.1.22 or higher).
