Troubleshooting
This chapter gives you different troubleshooting steps.
This chapter includes:
Redistributing toner
Clearing original document jams
Tips for avoiding paper curls
Tips for avoiding paper jams
Clearing paper jams
Understanding display messages
Solving other problems
Redistributing toner
When the toner cartridge is near the end of its life:
White streaks or light printing occurs.
Prepare new cartridge
appears on the display.
The
Status
LED blinks red.
If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In
some cases, white streaks or light printing will still occur even after you have redistributed the toner.
1.
Open the front door.
2.
Pull the toner cartridge out.
3.
Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge.
If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner
into fabric.
Do not touch the green underside of the toner cartridge. Use the handle on the cartridge to avoid touching this
area.
4.
Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the machine.
Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the
correct position until it locks into place completely.
