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Page 103

OP-01624, OP-01674 Card Jam

A card is lost in the laminator.

Possible Cause 1: 

A card is stuck in the laminator. 

Solution 1a:

 Release or remove the stuck card.

Turn the Laminator Advance Knob (A) to move the card. You can turn the 
knob in both directions.

Solution 1b:

 If it is difficult to turn the Laminator Advance Knob or you hear 

clicks when you turn it, remove the laminator cartridge (B). Pull firmly to 
remove the cartridge. Turn the Laminator Advance Knob (A) again to move 
the card.

The laminator area is hot and remains hot for 20 minutes or more. Do not 
place your hands inside the printer until the yellow label is cool.

Solution 1c:

 If the card will not move when you turn the Laminator Advance 

Knob, power off the printer and allow it to cool down. Pull the card out.

Tips for Success:

•

If cards get stuck often, run a cleaning card, change the cleaning sleeve, 
and then clean the rollers in the printer.

If you cannot fix the problem, 

contact your service provider for assistance.

Summary of Contents for SP75 Plus

Page 1: ...SP75 Printer Guide 559455 001 Rev A March 2005 ...

Page 2: ...n the message box Really Help topics are short and to the point SP Series Info Central and e Guide For in depth information about using the printer install SP Info Central on a Windows PC then click the icon on the desktop Insert the Smart Driver CD ROM and choose User Information to install SP Info Central FAQs Service and Support FAQs at www datacard com provide answers to questions about the pr...

Page 3: ...olor print ribbon 25 Monochrome and Topcoat ribbon 25 Monochrome print ribbon 26 Laminator supply materials 26 Cleaning supplies 28 Printer Installation 29 Printer LCD settings 30 LCD menu system 31 View status settings 32 View the Serial Number 32 View the Firmware Revision 33 View Card Counts 33 View the Network Address Mode IP Addresses and MAC Address 35 View the Ribbon Type 37 View the Lamina...

Page 4: ...ked 59 SY 01305 Data Error 60 SY 01306 Data Error 61 SY 01310 Flash Error 62 SY 01314 Flash Error 63 SY 01317 Memory Error 64 SY 01325 Data Error 65 SY 01327 Data Error 67 SY 01331 Comm Error 68 SY 01332 Hardware Error 69 MS 01401 MS 01402 MS 01403 Mag Stripe Data 70 MS 01404 MS 01405 MS 01406 Mag Stripe Error 71 MS 01407 MS 01408 or MS 01409 Mag Stripe Error 72 MS 01410 Mag Stripe Error 73 MS 014...

Page 5: ...2 Supply Error 101 OP 01623 Lam Hardware Error 102 OP 01624 OP 01674 Card Jam 103 OP 01651 No L2 Laminator 105 PR 01703 Printhead Error 106 PR 01705 PR 01706 Card Jam 107 PR 01710 EEPROM Error 109 PR 01715 Cover Open 110 PR 01718 Printhead Temp 111 PR 01719 Printhead Error 112 PR 01720 Ribbon Error 113 PR 01721 EEPROM Error 114 PR 01723 Hardware Error 115 PR 01724 Ribbon Break 117 PR 01726 Ribbon ...

Page 6: ...Use it to change network settings Ready Key Push to pause or resume the printer The Status Light helps you understand printer operation See Status light on page 11 for details Card out slot Cards removed from the print area using the manual advance knob exit here Laminator Advance Knob Moves cards in the laminator area Output Hopper Remove completed cards Laminators All SP75 printers have an L1 la...

Page 7: ...able Guide Place the data cable in the guide Back Door Open to see both duplex units and the reject bin Locks Optional lock secures cards and supplies in the printer See Features and options on page 3 Optional Smart Card USB Port See Features and options on page 3 Optional Smart Card Serial Port See Features and options on page 3 Power Switch Press the switch to power on the printer Power Receptac...

Page 8: ...Print Ribbon Cartridge shown with color print ribbon Printer Label Includes the serial number and model information located on the left side of the printer and not visible in this drawing Cleaning Roller not visible in this drawing Removes dust and debris from cards Features and options Features and options are identified on the printer label ...

Page 9: ...ters can have a high capacity output hopper no code on label The printer can have locks K1 or K2 on the input hopper back door and top cover The top cover lock also secures the laminator cartridges All SP75 printers have an L1 laminator Some also have a second L2 laminator An optional smart card module can have Combination smart card reader SC346 with contact and contactless readers Visible inside...

Page 10: ...he original package Tips Handling cards Cards can stick together Slide or fan cards to separate the edges Do not touch the surface of cards before printing them Oils on hands will reduce printing quality Handle cards by the edges or wear gloves Orient all cards the same way ...

Page 11: ...diagram shows the typical locations for the magnetic stripe and smart card chip 4 Push the input hopper cover closed until it latches See SP Series Info Central for current information about cards to use in the printer Magnetic stripe Smart card chip ...

Page 12: ...dge if present Tips Handling print ribbon Keep unused ribbon in the original package Don t place ribbon on a dusty or dirty surface dirt could damage the printhead 4 Run a cleaning card and replace the cleaning sleeve at the same time that you load a new print ribbon See Cleaning the printer on page 21 for the steps to follow ...

Page 13: ...the solid black gear Push until the spool clicks onto the spindle 6 Replace the loaded ribbon cartridge in the printer Make sure both spindles rest in the black supports on the left side of the printer Make sure the ribbon cartridge handle rests in the supports on the right side of the printer Make sure to install the full new spool toward the input hopper of the printer 7 Close the printer cover ...

Page 14: ...dge 1 3 Remove both used spools 2 from the cartridge if present 4 Remove the new supply material from the packaging 5 Load the new roll of laminator supply material in the cartridge Put the full spool on the supply spindle of the cartridge A Push until the spool clicks onto the spindle Put the empty take up spool on the spindle with the solid black gear B Push until the spool clicks onto the spind...

Page 15: ...th sides of the gate and cartridge together to close 8 Replace the loaded laminator cartridge in the printer Tips for Success Make sure the laminate follows the path shown Change the supply in one laminator at a time Load the L1 laminator cartridge to the correct location in the printer Do not load material upside down or it will be applied to the heated roller ...

Page 16: ...s a red amber green sequence and then blinking green for several seconds When the printer is ready to print the status light is steady green Status Light Description Meaning Red Amber Green The printer is starting The light displays colors while the printer initializes Steady Green The printer is ready and waiting to print cards Blinking Green The printer is busy such as when printing cards or ini...

Page 17: ...he Power on Ready sequence to print a test card check the printer for problems If you changed the printer name power the PC off and on Steady Red The printer has a condition that requires service or the printer did not power on correctly To attempt to correct the condition power the printer off and on before calling for service Off The printer power is off Status Light Description Meaning ...

Page 18: ...and to the USB data port on the printer shown An Ethernet data cable can be connected to the network and to Ethernet data port on the printer The PC must also be connected to the same network The printer can be connected to a network using a print server The PC must also be connected to the same network As a shared printer where the printer is connected to another PC on the network and the user s ...

Page 19: ... powers on and the Status Light is amber After a moment the LCD panel shows the printer name such as SP75 and firmware version 4 When the printer is ready to print cards the LCD panel shows Printer Ready and the data format The Status Light displays steady green Tips for printer power Wait while the printer initializes Follow the guidelines for your organization about when to power the printer on ...

Page 20: ...changing settings The LCD panel provides the following Current State line 1 Shows whether the printer is ready to print is busy or is paused Press the Ready key to pause or resume the printer undo pause Data format line 2 Printer messages The display shows the message number and a short description of the problem Fix the problem and then press the Ready key to clear the message Repeat if another m...

Page 21: ...er key again to enter the Status Menu Press the Up Arrow or Down Arrow key to scroll through the Status Menu choices Press the Enter key to view the data Press the Enter key again to return to the menu Scroll to Exit and press the Enter key to leave a choice Repeat as needed to leave the menus See Printer LCD settings on page 30 for details about viewing and changing settings ...

Page 22: ...ver must be installed for the printer icon to be present Smart Driver is the default name of the printer The name of your printer might be different 4 From the menu bar choose File and then one of the following For Windows Me or 98 choose Properties For Windows 2000 or XP choose Printing Preferences and then click the Advanced button For Windows NT choose Default Document Properties and then click...

Page 23: ...iew and update all settings for the new card design Use the default settings of Spool printing so program finishes printing faster and Enable bi directional support To open the Printer Toolbox choose Open Printer Toolbox 7 Choose OK to save and close or choose Cancel to close without saving changes See SP Series Info Central for detailed setup information including information about settings for c...

Page 24: ...it is not do one of the following to display it Double click the icon Open the Properties or Printing Preferences dialog and use the Printer Toolbox choices Use the Printer Toolbox to Run a printer or laminator cleaning card Change color settings Print a sample card or magnetic stripe test card View the status of communication between the printer and PC Suspend communication when not printing a ca...

Page 25: ...cally resumes when you print a card or when you open the Properties or Printing Preferences dialog box Buttons on the Printer Toolbox are not available grayed when a card is ready to print or is printing when there is a message or when the printer is powered off Wait until printing is done before printing a sample card running a cleaning card or using advanced setup Some buttons do not apply to th...

Page 26: ...rom the input hopper 1 5 Open the Printer Toolbox if needed see Open the Printer Toolbox on page 19 6 Click the Clean Printer button A prompt to insert the cleaning card appears 7 Open the cleaning card package and remove the cleaning card 8 Insert the cleaning card into the input hopper 2 just past the roller 9 Click OK on the message box The printer moves the card through the printer several tim...

Page 27: ...leaning solution on the card evaporates after a few minutes Some card features such as signature panels and magnetic stripes can require more frequent cleaning of the printer Printing with monochrome print ribbons requires more frequent cleaning Clean printer rollers regularly such as every time you change the ribbon If you use StickICards use a cleaning card after every 100 cards The printer migh...

Page 28: ...her side of the card from a magnetic stripe smart card chip or signature panel Locate bar codes at least 0 25 inches from other printing and from the edge of the card Make sure the color used to print the bar code works in your bar code readers Do not print closer than 0 1 inch from a signature panel magnetic stripe or smart card chip Obtain information from your card manufacturer about card featu...

Page 29: ...connect them correctly Keep cards and Datacard certified supplies on hand and store them safely Keep the printer clean and keep the area around the printer clean See SP Series Info Central for detailed information about Setting up the printer for the card design Making cards Changing printer settings Troubleshooting Supplies and parts and specifications for them ...

Page 30: ... Color Ribbon Kit part number 552854 506 prints up to 300 images YMCK Color Ribbon Kit part number 553854 502 prints up to 500 images YMCK K Color Ribbon Kit part number 552854 510 prints up to 500 images YMCKF KT Color Ribbon Kit part number 552854 514 prints up to 300 images Color print ribbons are designed for full color card printing The ribbons use the following color panels Y yellow M magent...

Page 31: ...bbon Available monochrome colors include Laminator supply materials Datacard provides two types of materials for use in laminators Topcoat which is a continuous film DuraGard laminate which has die cut patches sized to fit on a card Color Part number Color Part Number Black 552954 501 Gold 552954 508 Dark Blue 552954 502 Scratch off 552954 513 White 552954 503 Black HQ 552954 601 Red 552954 504 Me...

Page 32: ... Holographic laminate 562757 001 DuraGard 0 6 Mil Holographic laminate with smart card cutout 562758 001 DuraGard 0 6 Mil Registered Holographic laminate with smart card cutout 562759 001 DuraGard 0 6 Mil Holographic laminate for magnetic stripe 562760 001 DuraGard 0 6 Mil Registered Holographic laminate for magnetic stripe 562761 001 DuraGard 1 0 Mil Holographic laminate 562762 001 DuraGard 1 0 M...

Page 33: ... replaceable cleaning sleeves is available The part number is 549716 002 A package of 10 cleaning cards is available The part number is 552141 002 A package of 10 laminator cleaning cards for use when running topcoat material in a laminator The part number is 558436 001 See SP Series Info Central for complete information about supplies and replacement parts for SP75 printers Clear Topcoat 562810 0...

Page 34: ... is intended for installation professionals and provides high level steps for installing the printer SP Series Info Central This online only resource is shipped on the printer driver CD ROM and installed when the printer driver is installed It describes choices you can make when installing the printer detailed information on installation and additional information including setup maintenance and t...

Page 35: ...will return to the Printer Ready display after 2 minutes of inactivity Any changes not applied will be lost To leave a selection without changing the value press the Up or Down Arrow key to scroll to Exit and then press the Enter key If you have the Smart Driver installed and communicating with the printer suspend communication using the Printer Toolbox before changing values If you change the dat...

Page 36: ...D menu system The menu system has three major branches Use the Status menu to view settings and data about the printer Use the Configuration menu to change settings Use the Diagnostics menu to run a cleaning card ...

Page 37: ...e Enter key You are now in the Status Menu View the Serial Number 1 With Status Menu displayed on line 1 press the Up or Down Arrow key if needed to display Serial Number on line 2 2 Press the Enter key The display shows the serial number 3 Press the Up Arrow or Down Arrow keys to scroll to Exit on line 2 4 To print cards press the Enter key repeatedly with Exit displayed on line 2 to return to th...

Page 38: ... if needed to display FW Revision on line 2 2 Press the Enter key The display shows the firmware revision 3 Press the Up Arrow or Down Arrow keys to scroll to Exit on line 2 4 To print cards press the Enter key repeatedly with Exit displayed on line 2 to return to the Printer Ready display View Card Counts 1 With Status Menu displayed on line 1 press the Up or Down Arrow key to display Card Counte...

Page 39: ...the front of the card A second cycle might print the back of the card With full color YMCKT ribbon each color panel uses one print cycle the front of the card uses five print cycles 6 Press the Enter key to return to Card Counters Complete Cards appear on line 2 7 Press the Enter key to view the total number of cards printed successfully 8 Press the Enter key to return to Card Counters Rejected Ca...

Page 40: ...rinter Ready display View the Network Address Mode IP Addresses and MAC Address 1 With Status Menu displayed on line 1 press the Up or Down Arrow key to display Network on line 2 2 Press the Enter key Address Mode appears on line 2 Press the Enter key to view the address mode The possible values are DHCP or Static IP 3 Press the Enter key to return to the Network Status menu Data Format is display...

Page 41: ...e 2 9 Press the Enter key to display the gateway address If the address mode is DHCP and the printer is not connected to an active DHCP network the gateway address is blank 10 Press the Enter key to return to the Network Status menu MAC Address is displayed on line 2 11 Press the Enter key The MAC address which is set in the factory is displayed on line 2 If the MAC address needs to be changed con...

Page 42: ... are displayed such as YMCK For monochrome ribbons the color such as RED or type such as SCRATCH OFF is displayed 4 Press Enter to return to the Printer Values menu Exit is displayed on line 2 5 To print cards press the Enter key repeatedly to return to the Printer Ready display View the Laminator Values All SP75 printers have an L1 laminator and the Status Menu includes a Laminator 1 choice Some ...

Page 43: ...beled SetPt Both values are displayed in degrees Celsius C 3 Press the Enter key to return to the Status menu Supply Type is displayed on line 2 4 Press the Enter key The type and thickness of the supply material loaded in that laminator appears on line 2 The type can be Patch or Topcoat The thickness in mils or thousandths of an inch can be 0 5 0 6 or 1 0 5 Press Enter to return to the Status men...

Page 44: ...1 Press the Enter key to enter the menu system 2 Press the Up or Down Arrow key to scroll to Configuration on line 2 3 Press the Enter key You are now in the Configuration menu Set LCD Backlighting 1 With Configuration displayed on line 1 press the Up or Down Arrow key if needed to display LCD Backlight on line 2 ...

Page 45: ...s Mode Tips for success When you choose an address mode you determine how the network address of the printer is assigned Use the address mode requested by your network personnel The possible values are DHCP and Static IP DHCP stands for Dynamic Host Configuration Protocol If the network supports DHCP the network assigns the IP address and other values to the printer Static IP means that the IP add...

Page 46: ...inter After the printer restarts see View the Network Address Mode IP Addresses and MAC Address on page 35 to retrieve the IP address and other data If you have chosen Static IP IP Address appears on line 2 See Set the IP Address Subnet Mask and Gateway Address on page 42 for the steps to follow You must set the IP address subnet mask and gateway IP address for the printer The printer will restart...

Page 47: ...s usually leads to a change in the subnet mask and sometimes in the gateway address If you need to change just one value you can scroll to the value you need to change in step 2 below 1 With Configuration displayed on line 1 press the Up or Down Arrow key if needed to display IP Addresses on line 2 2 Press the Enter key to choose the IP Addresses list IP Address is displayed on line 2 3 Press the ...

Page 48: ... subnet mask using the same process as the IP address When you press the Enter key after the fourth byte Gateway Addr appears 8 Press the Enter key The current value appears with the cursor under the first byte Set the gateway address use the same process as the IP address When you press the Enter key after the fourth byte of the gateway address Apply Restart appears 9 Press the Enter key to apply...

Page 49: ...s 1 With Configuration displayed on line 1 press the Up or Down Arrow key if needed to display Laminator 1 or Laminator 2 on line 2 2 Press the Enter key Heater Temp appears line 2 3 Press the Enter key to display the currently defined operating temperature in degrees Celsius C for the material 4 Press the Up or Down Arrow key to change the Heater Temp setting Change the temperature a few degrees ...

Page 50: ...re now in the Diagnostics menu Run a printer cleaning card Tips for Success Run a printer cleaning card to remove dirt or debris from inside the printer The card will remove debris from the print area duplex units and laminator s Run a cleaning card when you load a new roll of print ribbon Run a cleaning card when help for a message or card appearance troubleshooting instructs you to do so A clean...

Page 51: ... key if needed to display Cleaning Card on line 2 2 See Cleaning the printer on page 21 to prepare the printer and the cleaning card 3 Press the Enter key to start cleaning The printer picks the cleaning card from the input hopper and runs the cleaning cycle The menu changes to Printer Busy as the card is running 4 The printer ejects the cards in the output hopper when the cleaning cycle is comple...

Page 52: ...aning card has adhesive on both sides it is different from the printer cleaning card See Cleaning the Laminator in SP Series Info Central for more information 1 With Diagnostics displayed on line 1 press the Up or Down Arrow key if needed to display Lam Clean Card on line 2 2 Remove the protective paper from both sides of the card 3 Press the Enter key to start the cleaning routine The Ready light...

Page 53: ... the card The menu changes to Printer Busy as the card is running If the printer does not detect the card the printer will return to the Printer Ready display after 30 seconds The printer ejects the cards in the output hopper when the cycle is complete 5 The menu changes to Printer Ready when the cleaning cycle is done ...

Page 54: ...ered on the card make sure the laminator cartridge is pushed all the way into the printer 3 Cards jam often The brand of cards might be heavily powdered dirty or bowed curved Consider buying a different brand of cards or clean the printer more often to use the cards The printer rollers might be dirty See Cleaning the printer on page 21 for steps to clean the printer rollers 4 The ribbon has broken...

Page 55: ...er it on to see if communication resumes See SP Series Info Central for more detailed communication troubleshooting information 6 The printer cover will not close Push down firmly on the front edge of the cover to latch it Make sure no extra items are inside the printer Make sure the print ribbon cartridge is installed correctly See Loading print ribbon on page 7 If you installed or bumped the pri...

Page 56: ...tacle only Physical requirements The printer weighs less than 30 pounds 13 6 kg The weight depends on the supplies and options installed Printer dimensions are 23 1 inches 587 mm long and 9 9 inches 251 mm wide With the 100 card input hopper the printer is 18 8 inches 478 mm high and with the 200 card hopper it is 21 3 inches 541mm high The clearance required 9 5 inches 241 mm at the back 2 inches...

Page 57: ... driver not the printer and those messages do not appear on the LCD panel When a message appears on the LCD panel do the following 1 Find the message number in this section Messages are listed in numerical order 2 Use the cause and solution information to fix the problem 3 Make sure cards are loaded and the ribbon is in the printer Close the printer cover if it was opened 4 Resume printing Click a...

Page 58: ...rds or objects stuck in the module 2 Make sure that the duplex mechanism can move freely in the direction shown 3 Possible Cause 2 The rollers in the duplex mechanism are dirty Solution 2 Run a printer cleaning card and then clean the printer rollers including the duplex module rollers If you cannot fix the problem contact your service representative for assistance Related Topics Cleaning the prin...

Page 59: ... in the module 2 Make sure that the duplex mechanism can move freely in the direction shown 3 Possible Cause 2 The rollers in the duplex mechanism are dirty Solution 2 Run a printer cleaning card and then clean the printer rollers including the duplex module rollers If you cannot fix the problem contact your service representative for assistance Related Topics Cleaning the printer on page 21 2 3 1...

Page 60: ...Solution 1b If the card is stuck between the upper and lower duplex units remove the card from the printer You might see a PR 01706 message after removing the card Clear the message to continue Possible Cause 2 The rollers in the duplex mechanism are dirty Solution 2 Run a printer cleaning card and then clean the printer rollers including the duplex module rollers If you cannot fix the problem con...

Page 61: ...ction shown 3 Solution 1b If the card is stuck between the upper and lower duplex units remove the card from the printer You might see a PR 01706 message after removing the card Clear the message to continue Possible Cause 2 The rollers in the duplex unit are dirty Solution 2 Run a printer cleaning card and then clean the printer rollers including the duplex unit rollers If you cannot fix the prob...

Page 62: ... or objects stuck in the duplex unit 2 Make sure that the duplex mechanism can move freely in the direction shown 3 Possible Cause 2 The rollers in the duplex mechanism are dirty Solution 2 Run a printer cleaning card and then clean the printer rollers including the lower duplex rollers If you cannot fix the problem contact your service representative for assistance Related Topics Cleaning the pri...

Page 63: ...cts stuck in the duplex unit 2 Make sure that the duplex mechanism can move freely in the direction shown 3 Possible Cause 2 The rollers in the duplex unit are dirty Solution 2 Run a printer cleaning card and then clean the printer rollers including the duplex unit rollers If you cannot fix the problem contact your service provider for assistance Related Topics Cleaning the printer on page 21 2 3 ...

Page 64: ...ause 2 One or two cards are jammed going into the printer Solution 2 a Release the stuck card s Fan the cards in the input hopper again to separate them Solution 2 b Cleaning liquid is making cards slip on the pick roller Wait one or two minutes with the input hopper open to allow the pick roller to dry If the problem occurs again run a cleaning card change the cleaning sleeve and then clean the r...

Page 65: ...ons are installed If the option is not present in the printer do not send data for the option Possible Cause 2 The printer was moved from one PC to another PC Solution 2 Open the Properties 98 or Me Printing Preferences 2000 and XP or Document Default Properties NT dialog box and make sure that settings match the printer that is currently connected Click OK to make all settings take effect Related...

Page 66: ...s the printer s Properties or Printing Preferences dialog box to send values to the printer Possible Cause 2 You are using Printer Diagnostics you have attached another printer and have not selected the new printer in Diagnostics Solution 2 Wait while the driver updates all printer information Choose the new printer in Diagnostics Wait a moment while Diagnostics updates to reflect the new printer ...

Page 67: ...n repeat this action several times Possible Cause 2 Data being sent to the printer is corrupted or incorrect Solution 2 Obtain the correct update file or a new update file and repeat the process Be sure to select the correct update file if you are using Printer Diagnostics If you cannot fix the problem contact your service provider for assistance ...

Page 68: ... printer EEPROM does not accept the data or setting Solution 2 Power off the printer Wait one minute and then power on the printer Repeat the action again Possible Cause 3 The printer EEPROM does not accept the flash file Solution 3 Warning Do NOT power off the printer DURING a firmware download Send the file or repeat the action again If you cannot fix the problem contact your service provider fo...

Page 69: ...01317 Memory Error Memory error Possible Cause 1 The printer memory does not accept the data Solution 1 Power off the printer Wait one minute and then power on the printer Send the file or repeat the action again ...

Page 70: ...ifferent type of print ribbon such as from YMCKT to KT was installed when the PR 01726 message was displayed Solution 2a To print all cards in progress install a ribbon that is the same type as the previous ribbon Solution 2b To use the newly installed ribbon cancel the current card and all cards in progress Send the cards to print again The printer driver will prepare the card data for the new ri...

Page 71: ...rinter power is on If you changed the type of ribbon in the printer wait several seconds after closing the printer cover before you send the next card Make sure the application supports the format of the graphic logo or photo Also make sure that the graphic is not corrupted If you cannot fix the problem contact your service provider for assistance Related Topics Features and options on page 3 ...

Page 72: ...inter On the Printer Toolbox wait until The printer type is SP75 appears before using buttons or settings in the Printer Toolbox Printer Diagnostics or the Properties or Printing Preferences dialog boxes Possible Cause 2 For a directly networked printer the message A printer has been identified DR 00921 was displayed on the PC and the OK or Close button was used After that you used the Printer Too...

Page 73: ...ause 1 The system has a temporary communication problem Solution 1 Print the card data again Possible Cause 2 The PC and printer have a communication problem Solution 2 Troubleshoot a communication problem See SP Series Info Central for troubleshooting information ...

Page 74: ...he printhead cable is fully seated in the printhead cartridge Close the printer and power it on Possible Cause 2 The printer identified a problem while it was running a diagnostic test Solution 2 Power the printer off and on If you cannot fix the problem contact your service provider for assistance See SP Series Info Central for details about connecting the printhead if needed ...

Page 75: ... Change the data to be encoded make sure the application is set to the same format as the track and resend the print job Possible Cause 2 Data sent includes characters not allowed by the magnetic stripe format selected for the track Solution 2 Cancel the current print job Determine the magnetic stripe format for the track Change the data to be encoded make sure the application is set to the same f...

Page 76: ...If the message appears a second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the cards you have choose the Low Coercivity setting in Diagnostics To encode with High Coercivity obtain High Coercivity cards Make sure the cards work with your magnetic stripe reader If you cann...

Page 77: ...the message appears a second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the cards you have select the Low Coercivity setting in Diagnostics To encode with High Coercivity obtain High Coercivity cards Make sure the cards work with your magnetic stripe reader If you cannot ...

Page 78: ...gain If the message appears a second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the cards you have select the Low Coercivity setting in Diagnostics To encode with High Coercivity obtain High Coercivity cards Make sure the cards work with your magnetic stripe reader If you...

Page 79: ...int again If the message appears a second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the cards you have select the Low Coercivity setting To encode with High Coercivity obtain High Coercivity cards Make sure the cards work with your magnetic stripe reader If you cannot fi...

Page 80: ...the magnetic stripe module Solution 1a Remove the stuck card Send the card to print again Solution 1b Make sure cards are free of dirt or oil Solution 1c If the message appears again run a cleaning card change the cleaning sleeve and then clean the rollers in the printer If you cannot fix the problem contact your service provider for assistance Related Topics Cleaning the printer on page 21 ...

Page 81: ...Page 76 Turn the page to see information about the next message ...

Page 82: ...input hopper Possible Cause 3 The magnetic stripe on the card is High Coercivity material and the printer is set to Low Coercivity Solution 3 To use the cards you have set the printer to use High Coercivity To encode with Low Coercivity obtain Low Coercivity cards Make sure the cards work with your magnetic stripe reader Tips for success If the magnetic stripe card does not have stripe material to...

Page 83: ...the automatic start sentinel adjustment autoSSA command does not complete successfully See the information displayed by Printer Diagnostics to address the problem If you cannot fix the problem contact your service provider for assistance ...

Page 84: ...Mag Stripe Error Unexpected magnetic stripe coercivity value Possible Cause The magnetic stripe module received an unexpected value that it cannot use Solution Power the printer off and on to restore the default values ...

Page 85: ...PROM read or write error Possible Cause The magnetic stripe module had a temporary failure Solution Power the printer off and on If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 86: ...ause An application sent configuration information or a status request to the magnetic stripe module that could not be used Solution Change the information sent by the application if possible If you cannot change the configuration information contact your service provider for assistance If you are developing an application see the Smart Driver Software Developer s Manual ...

Page 87: ...llowed for the track s and resend the print job Possible Cause 2 Data sent uses an encoding format that is not supported by the magnetic stripe module Solution 2 Determine the magnetic stripe formats for the tracks you use Change the encoding format s in the application so it is set to the same format as the track s make sure the data characters are allowed for the track s and resend the print job...

Page 88: ...le Cause An application sent control information to the magnetic stripe module that could not be used Solution Change the information sent by the application if possible If you cannot change the control information contact your service provider for assistance If you are developing an application see the Smart Driver Software Developer s Manual ...

Page 89: ...gs EEPROM read error Possible Cause The magnetic stripe module had a temporary failure Solution Power the printer off and on If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 90: ...netic stripe data to the printer Possible Cause 2 The magnetic stripe module is not communicating with the rest of the printer Solution 2 Check the printer to see whether a magnetic stripe module is included in the printer If it is power the printer off and on so the printer can detect the module when the printer powers up If a magnetic stripe module is part of the printer and you receive this mes...

Page 91: ...oblem in the laminator Possible Cause The laminator had a temporary failure Solution Power the printer off and on once If the printer resumes and operates the problem was temporary If not keep the printer powered off and contact your service provider for assistance ...

Page 92: ...minator Possible Cause The heated roller in the laminator is not in the correct position to laminate cards Solution Power the printer off and on If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 93: ...Page 88 Turn the page to see information about the next message ...

Page 94: ...ce Knob again A to move the card Solution 1c If the card will not move power off the printer and allow it to cool down Pull the card out Tips for Success If cards get stuck often run a cleaning card change the cleaning sleeve and then clean the rollers in the printer If you are using topcoat in one or both laminators run a laminator cleaning card See Production in SP Series Info Central for the st...

Page 95: ...Page 90 If you cannot fix the problem contact your service provider for assistance Related Topics Cleaning the printer on page 21 ...

Page 96: ...use 2 You moved the laminator supply while the cartridge was outside of the printer such as when powering on the printer or after a message The supply material is not in the correct position Solution 2 Click Retry to clear the card The next card will print and be laminated correctly Possible Cause 3 The printer did not identify the material in the laminator cartridge correctly Solution 3 Install a...

Page 97: ...material was repaired the wrong take up spool might have been used Repair the supply material again using the correct take up spool for this material If you cannot fix the problem contact your service provider for assistance ...

Page 98: ... Cause 2 The supply material is stuck to the card Solution 2a Turn the Laminator Advance Knob to move the card A and separate it from the supply material You can turn the knob in both directions Solution 2b It it is difficult to turn the Laminator Advance Knob or you hear clicks when you turn it remove the laminator cartridge B Pull firmly to remove the cartridge Tips for success If a card is also...

Page 99: ...Page 94 Turn the page to see information about the next message ...

Page 100: ...d However Printing Preferences Properties or Document Defaults is set to apply material from this laminator Solution 2 Change the Apply Material setting to Do not apply to prevent use of this laminator Possible Cause 3 You have installed a defective roll of laminator supply material Solution 3 Install another roll of laminator supply material If your printer has two laminators Make sure you load t...

Page 101: ...in the L2 opening If you are setting up the printer for the first time write down the settings to use and identify which material to load in each laminator so all operators load supply material correctly If you cannot fix the problem contact your service provider for assistance Related Topics Loading laminator supply material on page 9 Opening Properties or Printing Preferences on page 17 ...

Page 102: ...read problem in the laminator Possible Cause The laminator had a temporary failure Solution Power the printer off and on If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 103: ...communicate with the printer Possible Cause The laminator had a temporary failure Solution Power the printer off and on If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 104: ...nator is above or below the operating temperature range Solution Wait while the heated roller returns to the operating temperature range The message will disappear and the printer will continue processing cards when the heated roller reaches the operating temperature range If you cannot fix the problem contact your service provider for assistance ...

Page 105: ...e laminator has been used This message is for your information so that you can plan to replace the supply material When you press the Ready key on the LCD panel or the OK button on the message box the message is not displayed again even if the condition continues until you power off and power on the printer If you cannot fix the problem contact your service provider for assistance ...

Page 106: ...pe of supply material is Datacard certified supply material Run the latest Firmware Update Utility to install support for the new type of supply material in this printer Possible Cause 2 You have installed a defective roll of laminator supply material Solution 2 Install another roll of laminator supply material If you cannot fix the problem contact your service provider for assistance Related Topi...

Page 107: ...oblem in the laminator Possible Cause The laminator had a temporary failure Solution Power the printer off and on If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 108: ...ge B Pull firmly to remove the cartridge Turn the Laminator Advance Knob A again to move the card The laminator area is hot and remains hot for 20 minutes or more Do not place your hands inside the printer until the yellow label is cool Solution 1c If the card will not move when you turn the Laminator Advance Knob power off the printer and allow it to cool down Pull the card out Tips for Success I...

Page 109: ...Page 104 Related Topics Cleaning the printer on page 21 ...

Page 110: ... is set to apply material from the L2 laminator but the printer does not have an L2 laminator Solution Change the Apply Material setting for the L2 laminator to Do not apply If you cannot fix the problem contact your service provider for assistance Related Topics Opening Properties or Printing Preferences on page 17 Features and options on page 3 ...

Page 111: ...t Possible Cause An internal printer component is stuck in the wrong position Solution Fix the printer by clearing any obstructions from inside the print area Power the printer off and on Send the card to print again If you cannot fix the problem contact your service provider for assistance ...

Page 112: ...t be stuck near the cleaning roller the printhead near the optional magnetic stripe or smart card module or at the end of the card track 4 Turn the Manual Advance Knob to move the card 5 If needed grasp an end of the card and pull to remove the card 6 Replace the ribbon cartridge and close the printer cover 7 Press the Ready key to clear the printer Tips for success If the print ribbon is torn fix...

Page 113: ...u clean the printer more often such as after every 100 cards that are printed If cards get stuck often replace the cleaning roller and run a cleaning card If the problem remains clean the printer rollers If you cannot fix the problem contact your service provider for assistance Related Topics Cleaning the printer on page 21 ...

Page 114: ...tings read problem Possible Cause The printer had a temporary failure Solution Power the printer off and on If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 115: ...d make sure the print ribbon cartridge is installed correctly Check for any items inside the printer such as a cleaning roller that is out of place Fix any problems that you see Make sure that no cards are stuck in the printer Remove any cards from inside the printer Make sure the printhead cartridge is installed correctly The top cover will not close if the printhead cartridge is not installed co...

Page 116: ...that air can circulate around the printer If the printer is operating in an environment above 95 F 35 C for a short time power off the printer and resume printing when the temperature reaches 95 F 35 C or lower If the printer often operates in an environment above 95 F 35 C power off and disconnect the printer Move the printer PC and any other equipment such as a camera to an environment with a te...

Page 117: ... sure the plug is pushed all the way into the receptacle Replace the printhead cartridge in the cover arm close the printer and power on the printer If the printer cover does not close make sure the printhead cartridge is installed correctly The cover will not close if the printhead cartridge is not installed correctly See SP Series Info Central for steps to attach the printhead cable and to repla...

Page 118: ...ed used ribbon from the take up spool and fasten the cut end of the ribbon to the empty take up spool Tips for success Make sure the printhead cartridge is seated correctly in the cover arm Make sure the reflective label on the printhead is not dirty Clean it with a soft cloth if needed You might have moved the print ribbon while the printer power was off The next card will print correctly The pri...

Page 119: ...settings read error Possible Cause The printer had a temporary failure Solution Power the printer off and on If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 120: ...l printer fault Possible Cause The printer had a temporary failure Solution Power the printer off and on If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 121: ...Page 116 Turn the page to see information about the next message ...

Page 122: ...fixing Possible Cause 2 If the ribbon type is K or KT the print ribbon is at the end of the roll Solution 2 Load a new roll of monochrome print ribbon Technical issues If you have recently changed edge to edge settings using the driver printing might be too close to the edge of the card Change edge to edge settings You might have moved the print ribbon while the printer power was off The next card...

Page 123: ...than the card size Change the card design to be less than or equal to the card size in the long direction 3 37 inches or 85 60 mm Printing might not be positioned properly on the card Change the Left Right position of printing using the driver so the printing begins and ends on the card If you cannot fix the problem contact your service provider for assistance Related Topics Open the Printer Toolb...

Page 124: ...ng sleeve and replace the cartridge in the printer Run a cleaning card as soon as printing is completed Possible Cause 2 The print ribbon is not loaded correctly Solution 2 Load the print ribbon correctly and then close the cover Possible Cause 3 This ribbon has been completely used Solution 3 Use a new roll of ribbon Related Topics Loading print ribbon on page 7 ...

Page 125: ...the printhead cables correctly Possible Cause 2 The printhead cable or printhead cartridge is faulty Solution 2 If you have another printhead cartridge you can replace the printhead cartridge to see if that solves the problem See SP Series Info Central for steps to attach the printhead cable and to replace the printhead If you cannot fix the problem contact your service provider for assistance ...

Page 126: ...percent of the print ribbon has been used This message is for your information so that you can plan to replace the print ribbon When you press the Ready key on the LCD panel or the OK button on the message box the message is not displayed again even if the condition continues until you power off and power on the printer ...

Page 127: ...rint ribbon Possible Cause 2 You have installed a roll of Datacard provided SP75 print ribbon that is not supported by this printer Solution 2 Make sure the new type of ribbon is approved for use with this printer Run the latest Firmware Update Utility to install support for the new type of ribbon in this printer Possible Cause 3 You have installed a defective roll of SP75 print ribbon Solution 3 ...

Page 128: ...art card data to the printer Possible Cause 2 The smart card module is not communicating with the rest of the printer Solution 2 Check the printer to see whether a smart card module is included in the printer If it is power the printer off and on so the printer can detect the module when the printer powers up If a smart card module is part of the printer and you receive this message contact your s...

Page 129: ...d part number 28 laminator cleaning cards sleeve part number 28 supplies 28 cleaning card when to run 7 cleaning roller location 3 cleaning sleeve when to replace 7 color monochrome ribbons 25 print ribbon 25 communication error 68 configuration LCD menu 39 printer options 3 cover 1 cover arm 3 cover open 7 110 Customer Care Center ii D data error 60 61 65 67 data format on LCD panel 15 Datacard C...

Page 130: ...sion 33 flash error 62 63 full color print cycles 34 print ribbon 25 G gateway address setting 42 viewing 35 37 38 H handling cards 5 hardware error 69 115 heater error 86 holder printer guide 2 I Info Central ii information resources ii input hopper card capacity 4 loading 5 location 1 installation resources 29 IP address required address mode 42 setting 42 view current 35 37 38 IS 01206 59 IS me...

Page 131: ... menu 31 run diagnostics 45 tips for success 30 loading cards 5 laminator material 9 print ribbon 7 lock input hopper 4 security 2 M MAC address viewing on LCD panel 35 37 38 magnetic stripe messages 70 module location and type 4 orientation in input hopper 6 manual advance knob 2 memory error 64 menu LCD panel 31 messages on LCD panel 15 52 on PC 52 responding to 52 monochrome print cycles 34 pri...

Page 132: ...n the printer 14 power supply rating 51 PR errors 106 print ribbon broken 117 cartridge 3 full color 25 loading 7 monochrome choices 25 ribbon saver 25 printer components 1 3 firmware revision 33 guide holder 2 installing 29 messages 15 52 operating environment 51 options 3 physical description 51 power on 14 supplies 25 viewing serial number 32 printhead cartridge 3 error 106 temperature 111 prob...

Page 133: ...te requirements 51 smart card error 123 optional serial port 2 optional USB port 2 orientation in input hopper 6 printer label 4 Smart Driver data format 15 SP Series Info Central ii Network Printer Guide 1 static IP setting address mode 40 status light at power on 14 location 1 subnet mask setting 42 viewing 35 37 38 SY messages 60 T three track magnetic stripe module 4 topcoat material 26 troubl...

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Page 135: ...P Series Info Central for the statement of liability Regulatory compliance This Datacard product conforms to FCC and regulatory requirements as specified in North America Europe and Asia See SP Series Info Central for detailed regulatory compliance information Trademark acknowledgments Trademark service mark and copyright acknowledgments are listed in SP Series Info Central Proprietary Notice All ...

Page 136: ...11111 Bren Road West Minnetonka MN 55343 9015 952 933 1223 952 933 7971 FAX www datacard com Datacard is a registered trademark of Datacard Corporation March 2005 559455 001 Rev A Dealer information ...

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