DataCard ImageCard IV, User Manual, Page: 142 / 204

8-20
Troubleshooting
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Obtain guidance from service before performing this task.
User’s Guide for the ImageCard® IV Printer
Optional overlay station
This section describes problems originating in the optional overlay station.
Holographic or clear laminate can be applied in the overlay station.
When you apply laminate, you might see problems. Use this table to address problems
you see with laminate.
If your printer has the optional topcoat station, see Table 8-3.
Table 8-4: Overlay quality problems
What you see Possible causes Solutions
Supply material sticks to
leading edge of the card. Temperature is too high.
The overlay station needs
fine tuning.
Decrease temperature for
the overlay station. See the
e -Guide.
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Contact your service
representative.
Supply material pulls the
card from the track. Supply is loaded
incorrectly.
Temperature is too high.
You have switched to a
different card stock.
The overlay station needs
adjustment.
Decrease temperature for
the overlay station. See the
e -Guide.
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Change settings for the
overlay station. See the
e -
Guide.
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Contact your service
representative.
Proximity cards do not
work after laminate is
applied. Debower is not set for the
cards you are processing. Set the debower to off. See
Chapter 3 .
Cards are bowed (curved)
too much. Debower is not set for the
cards you are processing.
Temperature is too high
for the card stock.
Set the debower to on. See
Chapter 3 .
Decrease temperature for
the overlay station. See the
e -Guide.
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If the temperature is correct
for the material, the material
is 1.0 or 1.1-mil laminate,
and you are using all-PVC
cards, switch to composite
cards.
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