DataCard ImageCard IV, User Manual, Page: 125 / 204

Troubleshooting
8-3
User’s Guide for the ImageCard® IV Printer
Troubleshooting guide
Use the following to help you locate information about different types of problems.
If you think the printer is not working
The printer, printer driver, and card creation application work together to produce
cards. If the system is not working as you expect and does not display messages,
follow these steps to isolate the source of the problem before contacting your service
representative.
1 Make a printer test card, following the steps in “Making and evaluating test cards”
on page 8-4 .
If the printer does not make a test card, the printer is likely not working properly.
2 Print a sample card, following the steps in “Printing sample cards” on page 3-18 .
As an alternative, you can print a Windows test page, following the steps in
“Windows test page” on page 8-6 .
If the sample card or Windows test page does not print, but the printer test card
prints, the printer driver or PC is likely not set or operating properly.
3 Check “Setup tips” on page 3-18 to make sure the PC and printer are set up
correctly.
4 Make sure the printer is the selected printer in the card creation application.
5 Use the card creation application to print a card. See “Making cards” on page 5-5 .
Problem Location
Printer beeps without a message
displayed on the PC See “Responding to messages” on
page 5-14 .
Installation problems See “Installing the printer driver” on
page 3-11 .
Appearance of printed cards See “Problems with card appearance”
on page 8-9 .
Communication between PC and
printer See “Setup tips” on page 3-18.
Messages displayed on the PC Click the Help button on the message
box.
Printer beeps because of a problem
and a message is displayed on the
PC Click the Help button on the message
box.
Card did not print as expected See “Working with Properties and
other driver dialog boxes” on page 6-2
and the e-Guide for ImageCard IV
Printers .