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DataCard ImageCard IV User Manual Download Page 131

Troubleshooting

8-9

User’s Guide for the ImageCard® IV Printer

–

Three-track: IAT formatted data (IATA data on track 1, ABA data on track 2, 
and TTS data on track 3). See 

“Magnetic stripe encoding” on page D -1

 for 

more magnetic stripe information.

–

NTT track: NTT formatted data on the track.

4

Test the card by passing it through a card reader that will display the data encoded 
on the card. The encoded data should match the data printed on the test card.

♦

Problems with card appearance

Problems with card appearance can be the result of the following:

•

Image capture tools, such as the camera

•

Card creation application, which displays the image

•

Limitations in technology, such as differences between how an image looks on the 
monitor and how it looks after it is printed

•

Printer maintenance or PC settings 

This section describes possible problems you might observe with the quality of cards 
you produce with the ImageCard IV printer. To diagnose and fix card quality problems, 
find the symptom in the tables that follow. For each possible cause, attempt the 
solutions listed. 

Problem

Troubleshooting

Print quality

Table 8-1 on page 8-10

Topcoat quality—print ribbon

Table 8-2 on page 8-16

Topcoat quality—optional topcoat 
station

Table 8-3 on page 8-18

Laminate quality—optional overlay 
station

Table 8-4 on page 8-20

Summary of Contents for ImageCard IV

Page 1: ...ImageCard Series May 2003 Part No 539042 001 User s Guide for the ImageCard IV Printer ...

Page 2: ...Trademark acknowledgments Trademark service mark and copyright acknowledgments are listed in Safety and compliance on page A 1 Proprietary Notice All drawings and information herein are the property of DataCard Corporation Copyright 2003 DataCard Corporation All rights reserved Revision Log User s Guide for the ImageCard IV Printer Datacard 11111 Bren Road West Minnetonka MN 55343 9015 www datacar...

Page 3: ...2 8 Chapter 3 Setting up the printer 3 1 Connecting the printer 3 2 Unlocking the cover 3 4 Loading cards 3 5 Verifying the debower position 3 7 Printing thicker or thinner cards 3 8 Installing the printer driver 3 11 Installation choices 3 12 Changing required printer settings 3 17 Printing sample cards 3 18 Setup tips 3 18 Changing optional settings 3 19 Setting printer permissions 3 20 Chapter ...

Page 4: ...t Document Properties 6 2 Properties for Windows Me 98 6 3 Properties Printing Preferences for Windows 2000 XP 6 5 Properties and Default Document Properties for Windows NT 6 8 Using the Printer Toolbox 6 10 Opening and using the Printer Toolbox 6 12 Viewing Printer Toolbox information 6 13 Changing operational settings 6 15 Overview 6 15 Process for changing settings 6 16 Chapter 7 Maintaining th...

Page 5: ...Equipped with Contactless Smart Card Coupler A 2 Liability statement A 2 Safety A 2 Safe environment A 3 Safe human interface A 3 Acknowledgments A 3 Appendix B Supplies and cards B 1 Personalization supplies B 2 Print ribbons B 2 Laminate material B 4 Topcoat material B 6 Supply roll storage B 6 Cards B 7 Card specifications B 7 Card quality guidelines B 9 Card storage specifications B 10 Cleanin...

Page 6: ... PC settings for Windows Me and 98 C 7 Setting parallel port values Windows Me and 98 C 8 Setting a smart card port for Windows Me 98 C 9 Appendix D Magnetic stripe encoding D 1 Magnetic stripe setup D 1 Magnetic stripe escapes D 3 Enabling magnetic stripe escapes D 3 Using magnetic stripe escapes D 4 IATA ABA and TTS character sets D 6 NTT character set D 7 Magnetic Stripe settings used by the Im...

Page 7: ...this manual The Datacard ImageCard IV photo ID printer including a description of the printer its components and the driver Optional features of the ImageCard IV printer that may or may not be part of your printer How information about optional features is identified in this manual How the ImageCard IV printer and the driver work ...

Page 8: ...ed in this manual Serial numbers The information in this guide applies to all printers beginning with serial number 201 See Troubleshooting on page 8 1 for information about printer serial numbers This guide describes the current printer driver At the time of printing the current printer driver is the SmartDriver version 5 1 About the ImageCard IV printer The ImageCard IV photo ID printer includes...

Page 9: ...he printer and sends data for the next card as soon as the printer is ready and the data is available See PC and software specifications on page 1 9 for more information about the printer driver and the PC on which it runs Figure 1 2 shows the external parts of the printer Figure 1 2 The ImageCard IV photo ID printer Figure 1 3 shows the back of the printer Figure 1 3 The back of the ImageCard IV ...

Page 10: ...or can load new supplies in one cartridge while the printer is operating with another cartridge in place If you use the ImageCard IV printer to produce more than one type of card and have additional cartridges you can keep supplies for each type of card loaded in its own cartridge so you can quickly switch supply cartridges Automatic card cleaning Card stock has dust and plastic particles on it To...

Page 11: ... printer that you or the operator use are colored green to make them easy to identify The handles on the print ribbon cartridge and cleaning tape cartridge are green You use these often when loading supplies Controls you might use to fix problems such as knobs used to clear a jammed card are also green The light colored handles and knobs in Figure 1 3 are user controls ImageCard IV printer options...

Page 12: ...t card application on the PC uses the application programming interface API to request that a card be positioned in the smart card module After the card is in position the smart card application handles all data sent to the smart card chip through a separate serial cable When that process is successfully completed personalization continues and the driver manages communication and processing The Im...

Page 13: ...on that applies to an option The icons for each option are When you see the icon for an option use the section or follow the step if you have the option installed in your printer If your printer does not have the option you can ignore the section or step The topcoat and overlay stations can occupy either option location in the printer The option locations are Figure 1 5 Option locations Locking co...

Page 14: ... print button the card data is sent to the printer driver which prepares the data for the printer 3 The printer driver sends the data along with control information to the printer 4 The printer starts the job by picking a card from the card input tray Figure 1 6 How the printer works 5 Inside the printer the following happens The card passes through the cleaning rollers If the printer includes an ...

Page 15: ...ium III or Pentium IV compatible processor Datacard recommends a 500 MHz or faster processor Have at least 128 MB of memory RAM Datacard recommends 256 MB or more of memory Have 60 MB or more of hard disk space available to store the printer driver and provide working space for preparing card data Additional components such as Acrobat Reader might require more space Datacard recommends at least 10...

Page 16: ...The Windows Me printer driver is also designed to work on Windows 98 or Windows 98 Second Edition Windows XP with service pack 1 recommended Windows 2000 with service pack 3 Windows NT 4 0 with service pack 5 or higher The PC must also have a card creation application that formats and prepares the card data For the PC requirements of your card creation application see the application s documentati...

Page 17: ...ting started This section describes what to do before installing the Datacard ImageCard IV photo ID printer It describes General requirements for using the printer Selecting the site Unpacking the printer Supplies and tools to use with the printer ...

Page 18: ...rs or other air vents Do not use the ImageCard IV printer for purposes other than its intended use When cleaning around the ImageCard IV printer prevent debris from entering the printer Place the ImageCard IV printer in a clean office environment protected from any type of construction Store all supplies ribbons cards etc in the original packaging until loaded in the cartridges Keep the original p...

Page 19: ... on the options installed in the printer The surface holding the printer might also need to bear the weight of other equipment such as a PC and camera The dimensions are Width of 21 8 inches 54 4 cm Depth of 26 inches 64 8 cm Height of 11 inches 27 5 cm Figure 1 1 ImageCard IV dimensions and clearance The clearance required is 3 inches 7 5 cm in back of the printer for an overall depth of 29 inche...

Page 20: ...ange 0 F to 100 F 17 8 C to 37 8 C Unpacking the printer After you select a location that meets the site requirements for the ImageCard IV printer unpack the printer You need a cutting device to unpack the printer Make sure you have two or more people to assist with unpacking the printer Two people can lift the printer while one or more people assist with removing packaging Unpack the printer 1 Pl...

Page 21: ...7 to 34 kilograms Use proper lifting techniques Make sure you have enough people to lift the printer comfortably Figure 1 3 Remove the printer from the shipping cushion 9 Lift the printer and move it to its operating location step 1 in Figure 1 3 10 Save all packing material including the shipping carton shipping cushions and accessories bag 11 Push down on the corner of the printer s top cover to...

Page 22: ...ding supplies on page 4 1 for instructions Contents of the accessories bag The accessories bag contains the following User s Guide for the ImageCard IV Printer The guide tells you how to set up use maintain and fix problems with the ImageCard IV printer Cleaning pen The cleaning pen can be used to remove deposits from the printhead and optional magnetic stripe head AC power cord A power cord is or...

Page 23: ...wing Cleaning cards which remove deposits from rollers inside the printer caused by the process of personalizing cards Print ribbons Laminate supply Topcoat supply If you have not ordered and received supplies contact your Datacard authorized representative to order print ribbon cleaning cards cleaning tape and optional supply material You can also order additional cleaning pens For part numbers a...

Page 24: ...supply cartridges also can help maintain production rates by allowing the operator to immediately replace an empty cartridge with a full one The operator can load cartridges while the printer is operating The ImageCard IV printer uses a 5 ampere slow blow 250 volt 5x20 fuse available from Datacard or any electronics store Stocking a spare fuse can help to maintain production The ImageCard IV print...

Page 25: ...ace cable and the optional smart card cable s How to unlock the optional locking cover How to load cards with the correct orientation in the input tray How to set the input tray and debower for the cards you use How to install the printer driver How to change settings for a successful printer installation How to make a sample card after successfully completing installation and how to judge the qua...

Page 26: ...the interface cable to the ECP parallel port on the PC step 1 in Figure 3 1 The interface cable must be a shielded Type C IEEE 1284 parallel port cable up to a maximum of 6 5 feet 2 meters long Figure 3 1 Attach the interface cable 2 Attach the other end of the interface cable to the printer step 2 in Figure 3 1 If the PC has more than one parallel port make sure you use the ECP capable parallel p...

Page 27: ...ters long maximum 4 Attach the smart card serial cable s a Attach the serial cable to the serial port on the PC step 1 in Figure 3 2 b Attach the other end of the smart card serial cable to the printer step 2 in Figure 3 2 c If the printer includes both contact and contactless couplers attach the second smart card serial cable to the printer and PC as described in steps a and b If the PC has more ...

Page 28: ... a single phase 3 wire grounded receptacle with 90 130V AC or 195 254V AC at 50 or 60 Hz step 2 in Figure 3 3 The printer power supply automatically adjusts to the voltage of the input power Unlocking the cover If your printer has an optional locking cover follow this procedure to unlock the cover The printer might be unlocked for shipping Unlock the cover 1 Insert the key into the lock step 1 in ...

Page 29: ...ut tray cover and output tray can be opened or removed The lock does not affect the ability to operate the printer Figure 3 5 Lock secures cover trays and tray covers Loading cards Load cards when beginning work or when the card tray is low on cards or empty You can load cards when the printer power is on or off You can also load cards while the printer is printing ICIV013U 1 2 ICIV030U 2 1 ...

Page 30: ...tect cards Oils on hands can cause discolored printing 4 Fan cards to separate the edges of cards see Figure 3 6 Figure 3 6 Fan cards 5 Align cards correctly While facing the printer Place the front surface of the card to the left Place the magnetic stripe toward the top and facing to the right Place the smart card chip toward the top and facing left Figure 3 7 Load cards in the ImageCard IV print...

Page 31: ...oes not leave cards bowed or curled Some optional topcoat stations do not have a debower Set the debower Do not use the debower in the On position with proximity cards or smart cards Make sure power to the printer is off Unlock the printer if needed 1 Push down on the corner of the printer s top cover to unlatch it Lift the top cover to the fully upright position When the top cover opens the inter...

Page 32: ...rds be sure to test the function of the card after applying the overlay or topcoat Printing thicker or thinner cards The ImageCard IV printer can print cards that are as thin as 0 020 inch 0 5 mm or 500 microns and as thick as 0 050 inch 1 3 mm These are nominal dimensions and cards can be 10 percent thicker or thinner than the stated dimension If you use a topcoat station an overlay station or bo...

Page 33: ...ackaging for your card stock to determine the nominal thickness of the cards you use This procedure assumes that the printer is set for 0 030 inch 0 76 mm and explains how to adjust for cards that are thicker or thinner Use 2 or 3 cards for this setting 4 Place a card of the desired thickness between the guide rollers Figure 3 10 Then do the following If the card slides past the separator and you ...

Page 34: ...ckwise one quarter turn to allow for normal variations in thickness 5 Check the setting using a few more cards of the desired thickness Push a card between the guide rollers so the edge is past the card separator Remove your hand from the card to determine if the setting is correct Figure 3 11 Correct card thickness setting iciv071u 035 055 inch 89 1 4 mm 018 028 inch 46 71 mm Card separator knob ...

Page 35: ...ut tray is in place The printer might pick cards differently when the card tray is full or when it is almost empty The card stock might have more variation than the two cards used in making the setting Installing the printer driver The ImageCard IV printer includes a CD ROM that contains the printer drivers for the supported Windows operating systems The supported operating systems are Windows Mil...

Page 36: ...applies to the type of port and operating system on the PC Parallel port and Windows 2000 or XP all operating system Install the printer driver to a parallel port on Windows XP 2000 on page 3 12 Parallel port and Windows ME 98 or NT operating system Install the printer driver to a parallel port on Windows ME 98 or NT on page 3 14 Install the printer driver to a parallel port on Windows XP 2000 1 C...

Page 37: ...ears Click Yes to continue with installation Security on the PC might be set to prevent installation without a digital signature See Windows help for digital signature to change the security setting For Windows XP the Windows Logo Signing message appears Click Continue Anyway to continue with installation Security on the PC might be set to prevent installation without a digital signature See Windo...

Page 38: ...e Guide for ImageCard IV Printers Click Finish when it is complete 28 If a message appeared as described in step 26 click Acrobat Reader on the User Information page Follow the prompts to install Acrobat Reader 29 If you will be using more than one type of printer on this PC install e Guides for each printer type following steps 20 through 25 The SmartDriver supports the Magna Platinum series prin...

Page 39: ...CD ROM Figure 3 13 Driver installation program 5 Click Install Driver The SmartDriver installation program starts Figure 3 14 SmartDriver installation dialog box 6 Click Next on the first Printer Driver Setup dialog box The installation program automatically detects the operating system on your PC and selects the driver for that operating system 7 Review the License Agreement and click Yes to cont...

Page 40: ...r printer connection 12 Select whether this printer should be the default printer The small page size for cards might cause unexpected results with some applications if the ImageCard IV printer is the default 13 Click Next to copy the files to the PC and update entries to enable the printer 14 The installation program detects whether the Adobe Acrobat Reader program is installed on the PC If it is...

Page 41: ...ides duplex printing Select and apply this setting before making other changes Select the print ribbon type This setting is optional for a locally attached printer This setting must be selected for a printer used over a network See Print ribbons on page A 2 for information on supported print ribbons If the printer has a topcoat or overlay station select whether to apply the material to the front o...

Page 42: ...printer and is using a monochrome K ribbon the printed sample card will be mostly black not full color 4 Compare the cards you printed with the cards shipped with the printer 5 When you have printed the card and are satisfied that it matches the factory printed card you can minimize the Printer Toolbox If you are checking the operation of the printer see Problems with card appearance on page 8 9 S...

Page 43: ... use the default interval of cleaning after every 20 cards or select a longer or shorter interval If you choose a value of 0 the printer driver will not prompt for cleaning Make sure you clean the printer regularly such as every time you change ribbon or each work day For networked printing the user who prints the most cards should set the cleaning interval set the cleaning interval to 0 on other ...

Page 44: ... Names list If the names for which you want to specify permissions do not appear in the list add the names a Select the Add button to open the Users and Groups dialog box b Click on the name and click Add Repeat for each name to add c When done adding names click OK The Users and Groups dialog box closes 6 In the Names list select the name for which you want to specify permissions 7 From the Permi...

Page 45: ...o add and click the Add button 9 From the Type of Access list select the access For a local user of a local printer or for a user of a directly networked printer For a user connected to a directly networked printer select Full Control For a local user of a printer select Full Control For a user who should not print on the printer select No Access Other user permissions such as the Print permission...

Page 46: ...3 22 Setting up the printer User s Guide for the ImageCard IV Printer ...

Page 47: ... to change the cleaning tape How to change the laminate overlay supply How to change the topcoat supply For information about loading cards see Loading cards on page 3 5 To ensure nearly uninterrupted operation you can have additional cartridges for all supplies used in your printer The additional cartridges can be kept loaded so that empty supplies can immediately be replaced ...

Page 48: ...n you use If you change the type of print ribbon you use see the e Guide for ImageCard IV Printers for the complete process to follow Remove the print ribbon cartridge 1 Push down on the corner of the printer s top cover to unlatch it Lift the top cover to the fully upright position Figure 4 1 Push and lift to open the top cover When the top cover opens the interlock switch removes power to all mo...

Page 49: ...t ribbon cartridge remove the used ribbon and put new ribbon in the cartridge Load print ribbon in the cartridge 1 Place the print ribbon cartridge on a level surface such as a table with the handle down and the glide rollers toward you See Figure 4 3 If the cartridge has a movable handle fold the handle down so the cartridge is stable 2 Pull up to remove the used supply spool and full take up spo...

Page 50: ...e spool align with the grooves in the spool holder 6 Pick up the cartridge and turn the ribbon take up knob with the empty spool to remove slack from the print ribbon The print ribbon cartridge is ready to be replaced in the printer Replacing the print ribbon cartridge When replacing the print ribbon cartridge begin with the top cover open Replace the print ribbon cartridge 1 Hold the loaded print...

Page 51: ...if needed 5 Lift the printhead latch and press the printhead cage forward until it is upright step 2 in Figure 4 4 Make sure the printhead latch clicks into place Push down on the printhead latch if needed 6 If there is slack in the print ribbon turn the ribbon take up knob clockwise to take up slack step 3 in Figure 4 4 7 Close the cover of the printer and press to latch it in place If the printe...

Page 52: ...pcoat stations are installed power is removed from the heaters Overlay or topcoat stations remain HOT 2 Pull up on the lock button to release the cleaning tape cartridge step 1 in Figure 4 5 On some cartridges turn the lock counterclockwise to release the cleaning tape cartridge Figure 4 5 Remove the cleaning tape cartridge 3 Pull firmly and lift the cleaning tape cartridge straight up until the c...

Page 53: ...pool 5 Unwrap the new cleaning tape 6 Remove the label from the new cleaning tape roll and discard it Unroll a few inches of tape 7 Press the end of the new cleaning tape onto the empty take up spool step 1 in Figure 4 6 Make sure the edges of the tape align with edges of the spool so the tape moves evenly 8 Hold both rolls near the glide roller 9 Place the full supply roll on the supply spool hol...

Page 54: ...up knob to remove any slack in the cleaning tape The cleaning tape cartridge is ready to be replaced in the printer Replacing the cleaning tape cartridge When replacing the cleaning tape cartridge begin with the top cover open Replace the cleaning tape cartridge 1 Hold the loaded cleaning tape cartridge over the cleaning station 2 Align the cleaning tape cartridge so the cleaning tape spools fit o...

Page 55: ...ke up knob counterclockwise to remove any slack from the tape 7 Close the cover of the printer and press to latch it If the printer has a lock lock the printer Changing the laminate in the overlay station If your printer includes an optional overlay station the station uses laminate supply material This section describes the three steps of changing the overlay material Remove the supply cartridge ...

Page 56: ... heater in the overlay and topcoat stations Overlay and topcoat stations remain HOT 2 Move the supply tracker away from the supply roll until it stops step 1 in Figure 4 8 If the supply tracker does not have a handle it will move out of the way automatically 3 Pull up on the cartridge lock to release the overlay cartridge step 2 in Figure 4 8 On some cartridges push and release the cartridge lock ...

Page 57: ...sits from the guides of the supply cartridge and clean the supply tracker 5 Remove the empty spool from the holder and press it into place on the take up holder step 1 in Figure 4 9 Make sure the ribs inside the spool align with the grooves in the holder 6 Press on the spool and turn it slightly if needed until the spool fully covers the ribs of the holder 7 Unwrap the new supply material 8 Place ...

Page 58: ... overlay cartridge 14 Pick up the supply cartridge and turn it over Turn the take up knob clockwise to remove any slack in the supply material The supply cartridge is ready to be replaced in the printer Replacing the supply cartridge When replacing the supply cartridge begin with the top cover open Replace the overlay cartridge Make sure the supply tracker is out of the way when you replace the ov...

Page 59: ...s fit between the spool ribs 5 Press the cartridge lock to secure the overlay cartridge in the printer step 2 in Figure 4 10 6 Move the supply tracker toward the full supply roll until it rests on the supply roll step 3 in Figure 4 10 If the supply tracker does not have a handle it will move into position automatically If you use an adjustable overlay cartridge follow the steps provided with the c...

Page 60: ...ft the top cover to the fully upright position When the top cover opens the interlock switch removes power to the motors and fans Power is removed from the heater in the topcoat and overlay station The topcoat and overlay station remains HOT 2 Move the supply tracker away from the supply roll until it stops step 1 in Figure 4 11 If the supply tracker does not have a handle it will move out of the ...

Page 61: ...material from the empty supply spool if needed Dispose of the used supply according to your policy Clean any particles of topcoat from the cartridge If you use holographic topcoat consider whether the used supply should be treated as confidential material The used supply might have holograms remaining on it 4 Remove the empty spool from the supply spool holder and press the empty spool into place ...

Page 62: ...e spool to secure the supply material step 4 in Figure 4 12 12 Pick up the topcoat cartridge and turn it over Turn the topcoat take up knob clockwise to remove any slack in the supply material The topcoat cartridge is ready to be replaced in the printer Replacing the topcoat cartridge When replacing the topcoat cartridge begin with the top cover open and a loaded topcoat cartridge Make sure the to...

Page 63: ... Figure 4 13 4 Press down firmly to seat the topcoat cartridge in the printer If the cartridge becomes stuck part of the way into the station turn the supply and take up knobs clockwise slightly so the spindle ribs fit between the spool ribs 5 Press the lock to secure the topcoat cartridge in the printer step 2 in Figure 4 13 6 Move the supply tracker toward the full supply roll until it rests on ...

Page 64: ...4 18 Loading supplies User s Guide for the ImageCard IV Printer ...

Page 65: ...How to use the buttons and panel lights on the printer How to power on the printer How to make cards How you can use an application to print cards How to maintain production and produce high quality cards including managing printer speed and recovering from opening the cover How to remove completed cards and rejected cards How to respond to messages How to shut down the system ...

Page 66: ...page 5 16 for more information Figure 5 1 Ready and Power buttons Ready button The Ready button operates the pause function and clears partially processed cards Pause or resume the printer 1 Press the Ready button briefly to pause the printer The cards in the printer stop processing at the end of the current process Depending on the options installed in the printer and the location of cards when t...

Page 67: ...s card data from the printer memory If a message box is displayed on the PC fix the situation described by the message first See Responding to messages on page 5 14 2 The printer returns to the previous state such as busy printing cards or paused due to an error Panel lights The front panel has two lights that provide information about the printer s current state The upper light is the power light...

Page 68: ...e 4 1 for more information 2 Remove any printed or rejected cards from the output tray See Removing cards on page 5 15 Status Light Description Red Amber Green The printer is starting Steady green The printer is ready and waiting for cards Blinking green The printer is busy printing cards Steady amber The printer is paused without an error Blinking amber The printer has issued a message See the PC...

Page 69: ...er The ImageCard IV printer is designed to produce cards continuously Usually cards are sent from a card creation application such as Datacard s ID Works which captures organizes and formats the information on the card A card creation application is special software that handles the types of information used on cards See Use a card creation application for the steps to follow You also can make an ...

Page 70: ...pares the card for printing and sends each card to the printer in the order received The printer driver keeps cards in a queue if the printer is busy For a directly networked printer the print server manages jobs from any PCs that send jobs to the printer Developers can write card creation applications using the SmartDriver Software Developer s Kit This kit can be found on the SmartDriver CD ROM o...

Page 71: ...er Your printer might have a different name than SmartDriver 2 Choose the printer settings that correspond to the cards to print See Working with Properties and other driver dialog boxes on page 5 4 for more information Settings might include the following Enable two sided printing if you plan to print the front and back of the card Set the margins for the area to print on the card A setting of Ed...

Page 72: ...ge Windows operating system If your application does not allow you to select fonts use magnetic stripe escapes to identify data See Magnetic stripe encoding on page D 1 for details You must select the SmartDriver as the printer in the application for magnetic stripe fonts to be visible In addition Windows must be set to display all fonts Some PC s are set to display TrueType fonts only See Windows...

Page 73: ...nter driver It does not slow printer operation Card processing pauses while the topcoat or overlay station heats to operating temperature The topcoat or overlay stations include heated rollers that have specific temperature ranges in which they operate At times the heated roller might be warming up when a card is ready to have topcoat or overlay applied That card will wait in the station Card proc...

Page 74: ...d with data If magnetic stripe encoding errors appear regularly consider obtaining better quality card stock Cleanliness of the printer The printer supplies can leave particles inside the printer The particles can attach to the printhead and create lines in printed cards be trapped under topcoat or overlay or interfere with magnetic stripe encoding To minimize these particles clean the printer reg...

Page 75: ...ion colors on one card plus true black K The printer driver creates these colors with just three color panels of print ribbon YMC by combining colors and varying the intensity of each color shades Printing the maximum number of colors provides a somewhat more realistic photo but requires more time to print each card The printer driver provides controls that you can use to control printer speed by ...

Page 76: ...ompletes and the card is not moved If the card is at the optional magnetic stripe module the encoding process completes A message box is displayed on the PC screen when the printer cover is opened during printing 2 If the print ribbon is damaged do one of the following Turn the take up knob to move the damaged part of the ribbon past the printhead Go to step 6 Remove the print ribbon cartridge See...

Page 77: ... Remove completed cards from the output tray when an Output tray full message appears or to distribute printed cards The output tray holds up to 250 cards with a nominal thickness of 0 030 inch 0 76 mm You can remove cards when the printer power is on or off or while the printer is printing 1 If the printer has a lock unlock the printer Lift the output tray cover and set aside step 1 in Figure 5 7...

Page 78: ...cted cards 3 Dispose of partly processed cards according to your policies for handling the confidential data that might be on the cards 4 Replace the output tray cover If the printer has a lock lock the printer Responding to messages The printer provides information to the printer driver about the status of cards being processed If the printer is not able to process and print a card the printer dr...

Page 79: ...e 5 9 Typical message If a message appears repeatedly and you cannot reliably correct the situation service might be required Before you call your service representative write down the following The message and message number The model of the printer such as ImageCard IV The serial number of the printer See Troubleshooting on page 8 1 The driver version and firmware version described in Using the ...

Page 80: ...r if operation does not resume 6 If the message box disappears automatically decide whether to return to the card creation application to send the card to print again Shutting down the printer and PC Shut down the printer and the PC to which it is attached when you are done making cards for the day or will be away from the system for an extended period of time Shut down the printer and PC 1 Make s...

Page 81: ... cartridges Carry cartridges to a secure location such as a safe locking drawer or locking closet 4 Close PC applications and power off other equipment including the PC following your established procedure If you store the printer for several months remove supplies before storing it Supplies to remove include cards print ribbon cleaning tape and topcoat or overlay supply i ...

Page 82: ...5 18 Using the printer User s Guide for the ImageCard IV Printer ...

Page 83: ...rd IV Printer 6Using the printer driver This chapter describes the tasks you perform using the printer driver It describes How to change printer settings How to use the Printer Toolbox Operational settings to change in the printer ...

Page 84: ...ter driver uses default settings for the printer Make sure that driver settings match printer features and supplies used For settings that affect the printer such as print ribbon type make sure that the printer and PC are connected so the value you select is sent to the printer and saved For printers used over a network see the e Guide for ImageCard IV Printers For printers connected over a networ...

Page 85: ...ces dialog boxes A user with administrator rights also can use these dialog boxes On the client PC when a printer is shared a user with Print permission can use these dialog boxes For printers with optional topcoat and overlay stations the material type must be selected only when you change the type of material you use The ImageCard IV printer is factory set for the material selected when the prin...

Page 86: ...ters menu bar and then select Properties The SmartDriver Properties dialog box appears If you have the Printer Toolbox open you can click the Properties button on the Status page to open the Properties dialog box The General Details Color Management and Sharing tabs are not displayed Figure 6 1 Properties dialog box Windows Me and 98 5 Select the tab with the information to view or change To view ...

Page 87: ...printer driver version Settings that control the non printing operation of the printer are in the Properties dialog box for the printer These settings include Port to which the printer is attached Permissions for other users of the PC Printer sharing The SmartDriver provides help for the Printing Preferences dialog box and Windows 2000 or XP provides help for the Properties dialog box Help provide...

Page 88: ...rties dialog box 7 If you change the port reboot the PC and power the printer off and on Use the Printing Preferences dialog box Make sure the printer power is on and the printer is connected to the PC 1 Select Start from the Windows 2000 or XP taskbar 2 From the Windows Start menu select Settings and then Printers 2000 or Printers and Faxes XP The Printers and Faxes window appears 3 Click once on...

Page 89: ...k the Advanced button to display the Advanced Options dialog box Click the plus sign if needed to see all selections When you click a selection a list of choices appears next to the selection Click the arrow on the box to see the selections available If you have the Printer Toolbox open you can click the Printing Preferences button on the Status page to open the Printing Preferences Advanced dialo...

Page 90: ... settings include Print on both sides duplex printing Print ribbon type Card design settings such as landscape or portrait orientation Print blocking pattern Printer type Whether to apply topcoat or overlay material to the front of the card back of the card or both Magnetic stripe encoding formats and coercivity If you use a card creation application specifically designed to create cards that appl...

Page 91: ...r change 6 If you make changes click OK to save the settings and close the dialog box If you do not want to make changes click Cancel to close the Properties dialog box 7 If you change the port restart Windows and power cycle the printer Use the Default Document Properties dialog box Make sure the printer power is on and the printer is connected to the PC 1 Select Start from the Windows NT taskbar...

Page 92: ...not available are grayed out make sure the feature is available in the printer Also make sure that the printer is powered on and connected to the PC and resume communication using the Printer Toolbox See Opening and using the Printer Toolbox on page 6 12 To view help for settings click on the What s This help button and then click any setting in the Printer Features list A list of settings is disp...

Page 93: ...inter might be off cables might be loose or a problem might exist The printer and PC are connected using a USB or parallel cable This printer icon is white with a blue magnifying glass The Printer Toolbox is in advanced setup mode Use advanced setup when changing printing intensity the position of printing or settings for laminator material The printer icon is white includes a PC and has a green s...

Page 94: ... Use color settings Start or quit advanced setup Open the Printer Toolbox The Printer Toolbox dialog box is open by default when you start Windows You can display the Printer Toolbox dialog box if it is minimized by double clicking the icon in the system tray that looks like your printer If the Printer icon is not visible do one of the following Open Properties Windows 98 and Me select the Printer...

Page 95: ...determine whether the Printer Toolbox is displayed when Windows starts Suspending the Printer Toolbox To suspend communication do one of the following Right click on the printer icon in the lower right corner of the Windows desktop From the pop up menu click Suspend On the Printer Toolbox click Suspend You cannot suspend communication while printing a card Suspend communication before power off to...

Page 96: ... card Wait until all cards are printed and then click Advanced Setup For information about using the features available in Advanced Setup see the e Guide for ImageCard IV Printers While in Advanced Setup the button on the Status page is named Quit Advanced Setup Click the Quit Advanced Setup button to remove the additional tabs and return to printing mode For directly networked PCs Datacard recomm...

Page 97: ... requires more time to print a larger number of shades Use the Printhead tab of Advanced Setup to change the shade count Preheat You can change the print performance and appearance of cards you print by changing the preheat value The preheat value determines the temperature of the printhead during the print process but when the printhead is not actually printing A higher preheat value keeps the pr...

Page 98: ...er Toolbox The ImageCard IV printer is factory set for the type of material you specified when ordering the printer Use these factory settings unless you change the type of material When you select a material type default values for the material are sent to the printer and current values are erased Laminate and topcoat settings You can change the temperature pressure and speed used to apply lamina...

Page 99: ...et your goal 4 Make a test card and record the current values for the setting to change Also record the date and sequence number beginning with 1 Test cards for this process can be sample cards or printer test cards or they can be printed from the card creation application If you are changing color settings print representative cards from the card creation application 5 Change the setting and appl...

Page 100: ...6 18 Using the printer driver User s Guide for the ImageCard IV Printer ...

Page 101: ...eCard IV printer for optimal performance It describes How to use a cleaning card Routine maintenance and cleaning tasks and how often to perform them How to clean the printhead How to clean the optional magnetic stripe head How to clean the heated roller in the optional overlay station How to replace the printhead ...

Page 102: ... and other horizontal surfaces Particles also can stick to cards or rollers Holographic topcoat particles are easy to see while clear topcoat particles are not as visible Some supply lots will release more particles called flash than other lots Adjust your cleaning practices to suit the current supply lot Tools to use ImageCard IV cleaning card Run a cleaning card 1 Make sure that the power for th...

Page 103: ...input tray as shown in Figure 7 2 Insert the end of the card into the pick rollers Make sure the sticky side of the card is toward the card pusher and the lower edge of the cleaning card rests on the bottom of the tray If the card separator is set to pick cards that are thinner than 0 035 inch change the card separator setting See Printing thicker or thinner cards on page 3 8 for more information ...

Page 104: ...e the print ribbon cartridge See Replacing the print ribbon cartridge on page 4 4 for more information 14 If the printer includes topcoat or overlay stations replace the supply cartridges See Replacing the supply cartridge on page 4 12 or Replacing the topcoat cartridge on page 4 16 for more information 15 Close the cover of the printer and press to latch it in place Lock the printer if needed 16 ...

Page 105: ...nter is off and the printer top cover is closed 2 Remove the power cord from the power receptacle 3 Use the vacuum cleaner to clean around the printer Clean behind the printer If any dust is visible on the back panel of the printer or on the fan opening vacuum it from the printer Clean around the base of the printer Pay special attention to the left side of the printer where air intake vents are l...

Page 106: ...y lot Tools to use Vacuum cleaner with attachments Clean lint free cloth ImageCard IV cleaning card Clean the inside of the printer 1 Turn off the power to the printer Remove the power cord from the receptacle Unlock the printer if needed 2 Push down on the corner of the printer s top cover to unlatch it Lift the top cover to the fully upright position 3 Remove all supply cartridges See Loading su...

Page 107: ... run a cleaning card remove the protective paper from the ImageCard IV cleaning card Figure 7 4 Remove the protective paper from the cleaning card 7 Roll the sticky surface of the cleaning card against the full length of the debower roller to remove any particles Rotate the debower roller to clean all sides Do not touch the roller surface with your fingers Oils from the skin can cause the debower ...

Page 108: ...onment clean the card input and output trays and cavities at least once a month If the printer is used in a dusty or otherwise dirty environment clean the printer daily or weekly Tools to use Vacuum cleaner with attachments Clean lint free cloth and mild detergent As an alternative isopropanol can be used with the lint free cloth Clean card trays and cavities 1 Make sure the power for the printer ...

Page 109: ...tacle Continue with other care and cleaning tasks or resume card printing Cleaning the printhead The printhead can have contamination stuck to it You might notice this contamination as unprinted lines on printed cards Use a cleaning pen to remove the contamination from the printhead and restore the quality of printed cards Clean the printhead only when needed such as when The printhead has been ac...

Page 110: ...4 Remove the print ribbon cartridge See Removing the print ribbon cartridge on page 4 2 Move the cable away from the printhead to avoid pinching the printhead cable wires 5 Press the printhead cage stop and move the printhead back Figure 7 7 Press the printhead cage stop 6 Open the cleaning pen 7 Using firm pressure move the cleaning pen up and down along the length of the printhead edge Be sure t...

Page 111: ...of the printer Cleaning the magnetic stripe head The magnetic stripe head in the ImageCard IV printer directly contacts the card s magnetic stripe when encoding data The head can become dirty which interferes with its ability to encode data successfully Use a cleaning pen to remove the particles or coating from the magnetic stripe head and restore the reliability of encoding Clean the magnetic str...

Page 112: ...arther See Removing the topcoat cartridge on page 4 14 6 Lift the card track gate release step 1 in Figure 7 9 and move the gate back step 2 in Figure 7 9 to allow access to the magnetic stripe head Figure 7 9 Open the card track gate 7 Open the cleaning pen 8 Hold a finger behind the magnetic stripe head to support it A in Figure 7 10 Using gentle pressure move the cleaning pen back and forth on ...

Page 113: ...11 Close the card track gate 10 Replace the print ribbon cartridge Also replace the topcoat or overlay cartridge if it was removed See Loading supplies on page 4 1 11 Close the cover of the printer and press to latch it Lock the printer if needed 12 Plug the power cable into the power receptacle Resume normal operation of the printer A ICIV084U ICIV085U 1 2 ...

Page 114: ... roller is cool to avoid burning your hands Unlock the printer if needed 2 Push down on the corner of the printer s top cover to unlatch it Lift the top cover to the fully upright position 3 Remove the supply cartridge to access the heated roller Use only the cleaning stick on the heater roller Tools and sharp objects can permanently scratch the heated roller and reduce card quality 4 Use the clea...

Page 115: ...nthead is subject to wear which reduces card quality If cleaning the printhead does not restore card quality replace the printhead cartridge Contact your service provider before replacing the printhead cartridge The service provider might recommend additional steps to take depending on your situation to restore print quality Tools to use Electrostatic discharge ESD strap Remove the printhead cartr...

Page 116: ...on page 4 2 5 Put on the ESD strap Follow the instructions with the strap 6 Push the locking tabs to the side step 1 in Figure 7 13 Remove the printhead cable from the printhead board step 2 in Figure 7 13 Figure 7 13 Remove the printhead cable from the board Move the cable away from the printhead to avoid pinching the printhead cable wires 7 Press the printhead cage stop step 1 in Figure 7 14 and...

Page 117: ...e printhead cartridge to release the printhead from the cage Pull the printhead cartridge back until both side pins release from the clips Figure 7 15 Figure 7 15 Remove the printhead from the cage 9 Remove the printhead from the printhead cage Carefully guide the printhead cable through the printhead cage Move the printhead cage if needed to remove the printhead cable iciv072u 1 2 A i iciv086u Si...

Page 118: ... power for the printer is off You can damage the printhead if you do not power off the printer Make sure that the ESD strap is on and connected to the printer according to the instructions on the package 2 Remove the new printhead cartridge from the packaging 3 With the bar of the printhead cartridge toward the middle of the printer pass the connector and printhead cable through to the back of the...

Page 119: ...printhead cage Press firmly on the ribbed side of the printhead step 1 in Figure 7 18 and then the flat side step 2 in Figure 7 18 in until the pins are firmly seated in the clips Make sure both side pins are firmly seated in the clips Figure 7 18 Replace the printhead in the cage If the printhead does not look similar to Figure 7 18 or does not snap into place the printhead cartridge might be bac...

Page 120: ...ign the cable notch with the slot 7 Press the printhead cable into the connector on the printhead board until it is seated Figure 7 20 Do not press on the wires of the cable Figure 7 20 Attaching the printhead cable to the board 8 Open the cleaning pen 9 Using firm pressure move the cleaning pen up and down along the length of the printhead edge Be sure to completely clean the rounded edge of the ...

Page 121: ...wer cable into the power receptacle 14 Make a printer test card See Making and evaluating test cards on page 8 4 Evaluate the printing on the test card See Problems with card appearance on page 8 9 for guidance on solving most problems 15 Observe the black box printed near the edges of the test card If the location does not match on both long edges the printing position might need to be adjusted S...

Page 122: ...7 22 Maintaining the printer User s Guide for the ImageCard IV Printer ...

Page 123: ... troubleshoot the Datacard ImageCard IV photo ID printer and how to obtain service It explains What to do if you think the printer is not working How to make test cards Problems you might see in the appearance of cards How to obtain service How to package the printer to return for service ...

Page 124: ...ed including Card stock and type such as composite or PVC three track magnetic stripe manufacturer and so on This information is located on the packaging for cards Type of ribbon such as YMCKT and the lot number used for personalizing cards This information is located on the package of the ribbon Lot number of the holographic or clear topcoat if used This information is located on the package or l...

Page 125: ...the sample card or Windows test page does not print but the printer test card prints the printer driver or PC is likely not set or operating properly 3 Check Setup tips on page 3 18 to make sure the PC and printer are set up correctly 4 Make sure the printer is the selected printer in the card creation application 5 Use the card creation application to print a card See Making cards on page 5 5 Pro...

Page 126: ...information to the printer and verifies that it is encoded Use controls in the Printer Toolbox to print magnetic stripe test cards You can also make sample cards using the driver sample card or your card creation application to test print quality and card design See Printing sample cards on page 3 18 Follow these steps to make printer test cards on all supported Windows operating systems Make a pr...

Page 127: ... station an overlay station or both the stations might require time to heat up The card pauses and the printer makes a series of beeps while the stations are warming up 5 Remove the cover of the card output tray and remove the card Replace the cover of the card output tray 6 A printer test card is shown in Figure 8 10 If the printer test card did not print successfully see if there are problems wi...

Page 128: ... and enabled the following data is encoded on the card See Magnetic stripe encoding on page D 1 for more information about magnetic stripe tracks The tracks available depend on the type of module installed The magnetic stripe data on the printer test card is generated by the printer and does not test driver to printer communication If a topcoat station is installed in the printer topcoat is applie...

Page 129: ...e card will print when the PC and printer are connected and the printer and driver are working together After you select the Print Test Page button Windows displays a wizard asking if the page printed correctly Click Yes on this dialog box to end the Wizard The Setup tips on page 3 18 provide the information you need to address problems with PC to printer communication 5 Remove the cover of the ca...

Page 130: ...erify that the printer encodes a card correctly If the printer is set to print a custom magnetic stripe format it will not print this test card successfully The driver will display a message indicating that the data does not meet the requirements for the magnetic stripe track or that it cannot read the data Print a magnetic stripe test card The printer must be connected to the PC with the driver i...

Page 131: ...ture tools such as the camera Card creation application which displays the image Limitations in technology such as differences between how an image looks on the monitor and how it looks after it is printed Printer maintenance or PC settings This section describes possible problems you might observe with the quality of cards you produce with the ImageCard IV printer To diagnose and fix card quality...

Page 132: ...problem replace the printhead See Chapter 7 Part of the printed card is blank Cards might not meet specifications Cards might be dirty The printhead cable might not move freely restricting printhead alignment The printhead cartridge might be misaligned Obtain and use a different supply of cards See Appendix A Increase the frequency of cleaning See Chapter 6 Run a cleaning cycle See Chapter 7 Make ...

Page 133: ...e ribbon is loaded incorrectly The printhead cartridge cable might be loose The printhead cable or printhead cartridge might be damaged The printhead cartridge might not be installed properly Remove and replace the ribbon See Chapter 4 Power off the printer Make sure the printhead cable is securely connected at both ends See Chapter 7 Replace the printhead See Chapter 7 Remove and reinstall the pr...

Page 134: ...the printhead See Chapter 7 If the problem persists contact your service representative All card data is positioned unevenly on the card The card registration might be incorrect The print station needs fine tuning Set the position of printing See the e Guide If the problem persists contact your service representative Card is printed upside down the image is rotated 180 degrees The card creation ap...

Page 135: ... A Clean the printhead See Chapter 7 Use only Datacard ribbon in the ImageCard IV printer If the problem persists contact your service representative Part of the printed image is discolored Cards might have fingerprints or other dirt on them The cards might be contaminated or otherwise not meet specifications The rollers might be dirty A signature panel is located on the other side of the card Han...

Page 136: ... Clean the inside of the printer See Chapter 7 Increase the frequency of cleaning See Chapter 6 The printed card shows wavy lines along the length of the card woodgrain The printhead intensity setting is too high The print ribbon is not loaded correctly The printhead is not aligned correctly Lower the printhead intensity See the e Guide Load the print ribbon again Make sure the cartridge is firmly...

Page 137: ...y setting See the e Guide Contact your service representative Part or all of the printed image is expanded The printhead is not installed properly Remove and reinstall the printhead cartridge See Chapter 4 If the problem persists contact your service representative Part or all of the printed image is compressed The card path may be obstructed The rollers might be dirty The cards might not meet spe...

Page 138: ...ure system needs adjustment Brightness contrast or sharpness might not be set for the card design See the information for the image capture system Change settings on the Color Settings tab of the Printer Toolbox See the e Guide Table 8 1 Print quality problems What you see Possible causes Solutions Table 8 2 Topcoat T panel quality problems print ribbon What you see Possible causes Solutions Rando...

Page 139: ...thead intensity setting for topcoat See the e Guide Contact your service representative A short edge of the topcoat does not stick to the card The printhead intensity is too low The printhead is not aligned correctly Increase the printhead intensity setting for topcoat See the e Guide Contact your service representative The card shows irregular lighter or darker spots The topcoat panel of print ri...

Page 140: ...e them carefully to prevent contamination Repeating scratches or marks appear in the topcoat of the printed card The heated roller is dirty or damaged Clean the heated roller See Chapter 7 In the problem persists contact your service representative The topcoat shows one or more bands across the width of the card The topcoat supply is not loaded correctly in the cartridge or the cartridge is not fu...

Page 141: ...t appear under the holographic topcoat or laminate All topcoat materials release particles Cleaning the inside of the printer can help control topcoat particles The inside of the printer contains topcoat particles The supply is not a Datacard approved supply material The lot number of supply material produces particles excessively Clean the inside of the printer See Chapter 7 ObtainDatacard approv...

Page 142: ...the e Guide Contact your service representative Supply material pulls the card from the track Supply is loaded incorrectly Temperature is too high You have switched to a different card stock The overlay station needs adjustment Decrease temperature for the overlay station See the e Guide Change settings for the overlay station See the e Guide Contact your service representative Proximity cards do ...

Page 143: ...saligned Load the supply roll correctly using the spool caps See Chapter 4 Make sure there are no obstructions when replacing the cartridge Remove used supply from the take up spool Place spool caps on both supply and take up spools See Chapter 3 If the problem does not go away change the supply roll See Chapter 4 Use a new overlay cartridge Laminate patch is off the trailing edge of the card Ther...

Page 144: ...pushed firmly onto take up spindle The supply spindle needs adjustment Load the laminate supply again See Chapter 3 Contact your service representative Particles appear between card and laminate patch The inside of the printer is dirty The heated roller is dirty The supplies were mishandled The supplies are not Datacard recommended The printer is being used in a dirty environment Clean the inside ...

Page 145: ...cess instructs you to call service A troubleshooting process does not produce the expected result You experience a problem repeatedly The surface of the card or laminate appears uneven The temperature setting is too high The heated roller is damaged The card stock is not compatible with the laminate material Change the temperature setting See the e Guide Turn off the power to the printer Contact y...

Page 146: ...cord interface cable and any other cables in the accessories bag If you are shipping the printer for service do not ship cables with the printer unless asked to do so 3 Remove all cards from the card input and output trays If you are shipping the printer for service remove loose cards from the printer if possible Do not ship cards unless asked to do so 4 Move the printhead to the lowered position ...

Page 147: ...l samples of your current supplies If service requests cards or supply samples place them in an envelope plastic bag or in the accessory bag to prevent damage to the printer 13 Replace any other shipping materials that are available 14 Place the accessories bag on top of the shipping cushion step 2 in Figure 8 8 If you are transporting the printer to another location for use be sure to pack this U...

Page 148: ...ton step 5 in Figure 8 8 18 Close the outside flaps on the shipping carton step 6 in Figure 8 8 19 Secure the carton with shipping tape Be sure to wrap around the shipping carton several times to secure it 20 Put a shipping label on the carton If you are returning the printer for service use the address provided by service 21 Ship the carton If you are returning the printer for service follow the ...

Page 149: ...be required to take whatever measures are necessary to correct the problem Notice for Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numé...

Page 150: ...thout the written permission of Datacard You may not operate the printer after modifying the coupler or its method of operation Liability statement This Datacard product has been built to the high standards of DataCard Corporation doing business as Datacard Group Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety Please do not attempt to oper...

Page 151: ...e extinguishers and how to use them ABC type extinguishers may be used on electrical fires Know local procedures for first aid and emergency assistance at the customer facility Use adequate lighting at the equipment Maintain the recommended range of temperature and humidity in equipment area Safe human interface Use proper lifting techniques when moving or installing the equipment Use standard ele...

Page 152: ...A 4 User s Guide for the ImageCard IV Printer ...

Page 153: ...tacard ImageCard IV photo ID printer It includes Personalization supplies including print ribbons optional laminate material and optional topcoat material Cards to print Cleaning supplies including cleaning tape cleaning cards and the printhead cleaning pen Printer driver CD ROM Printer components including cables supply cartridges and the replaceable printhead cartridge ...

Page 154: ... Part number Images printed Panel description Colors One panel set prints YMC 806124 101 Three colors Full color Front side of card YMCK 806124 402 up to 500 Three colors and true black Full color One side of card OR front three colors back true black YMCK 806124 102 up to 165 Three colors and true black Full color One side of card OR front three colors back true black YMCKT 806124 404 Up to 500 T...

Page 155: ...card Contact your Datacard representative for availability Ribbon type Part number Images printed Panel description Colors One panel set prints Ribbon type Part number Images printed Panel description Colors One panel set prints KT 806124 109 True black and topcoat Black One side of card K black 596230 101 1 800 Continuous black Black Not applicable K white 596230 103 1 800 Continuous white White ...

Page 156: ...iption DuraGard 0 6 mil Holographic Laminate 547562 001 Either Die cut polyester patches on a carrier material with a tamper evident image About 300 uses DuraGard 0 6 mil Smart Card Holographic Laminate 547562 052 Either Die cut polyester patches on a carrier material with a tamper evident image Patch covers all of the card except the area of the smart card chip About 300 uses Duragard 1 1 mil Hol...

Page 157: ...resentative for more information DuraGard Smart Card 1 0 mil Clear Laminate 553277 102 Metal only Die cut polyester patches 1 mil thick on a carrier material Patch covers all of the card except the area of the smart card chip About 250 uses DuraGard 0 5 mil Clear Laminate 557171 001 Either Full card die cut polyester patches 0 5 mil thick on a carrier material About 300 uses DuraGard Smart Card 0 ...

Page 158: ...print ribbon topcoat and laminate supply rolls maintain their quality for about a year For optimal card quality purchase and store quantities that you can use up in less than a year The print ribbon card stock and laminator supply might require secure storage and tracking Follow your policy for storing and tracking the supplies used to make cards Select a location away from direct sunlight and hea...

Page 159: ... 0 mil or 1 1 mil laminate to cards you must use composite cards with a PVC surface not 100 PVC cards Card bow must be less than the thickness of the card Figure B 2 Excessive card bow Card material Use cards made of the following types of material Glossy PVC surface either 100 PVC cards or composite cards with a PVC surface If you use both a topcoat station and an overlay station composite cards ...

Page 160: ...less smart cards are also called RF radio frequency cards and proximity cards Contactless smart cards can have an irregular surface where the internal components of the card are located You might modify the card design to avoid printing photos or other images over the internal components of the card Pre punched cards Datacard recommends that you punch cards after printing them However you can use ...

Page 161: ...s The card surface must be smooth and even Surface irregularities can cause loss of contact resulting in printing voids The printing surface must be glossy It cannot have a matte finish see other sections in this appendix for more information Card edges must be free of raised burrs which can cause unprinted areas on cards printing voids This is especially true when printing Edge to Edge Raised bur...

Page 162: ...g tape is sold in a single roll package The part number is 557575 001 and contains about 65 uses The automatic cleaning function uses cleaning tape You set how often the automatic cleaning function runs in the printer driver The printer also runs the automatic cleaning function each time you turn the printer power If you use the default value after every 20 cards and keep the printer running you u...

Page 163: ...Installation for Windows 2000 and XP that meets Microsoft Plug and Play requirements Use the Add Printer wizard Printer driver for Windows Me and 98 D Me 98 SETUP EXE Custom installation for Windows Me and Windows 98 Use Demo32 exe Printer driver for Windows NT D Nt SETUP EXE Custom installation for Windows NT 4 0 Use Demo32 exe Network port monitor installation D XP 2000 Net Port Mon Install SETU...

Page 164: ...tallation D Adobe ARvvvENU EXE and files with other language designations such as jpn Installation program for Adobe Acrobat Reader Version 5 00 The Reader version 3 or higher is required to view the e Guides part of the help system SmartDriver Diagnostics Utility D Support Diagnostics SD_Diagnosticsvvv EXE Installation program for the SmartDriver Diagnostics Utility used to identify or fix printe...

Page 165: ...atacard or obtain one from any electronics store Printer components The ImageCard IV printer has a replaceable printhead cartridge You can also order additional or replacement parts This section describes the printer parts you can order Printhead cartridge The ImageCard IV printer has a replaceable printhead cartridge The printhead is subject to wear or damage and has a direct impact on print qual...

Page 166: ... change the type of print ribbon Two models of print ribbon cartridge are available Order the cartridge that matches the one you currently use Figure B 5 Print ribbon cartridge part number 556848 001 Figure B 6 Print ribbon cartridge part number 548626 001 Cartridge material Part number Serial number Metal 556846 001 1094 and lower Plastic 548626 001 This cartridge is also compatible with printers...

Page 167: ...ngdom power cable part number 806842 003 Danish power cable part number 806842 004 Indian power cable part number 806842 005 Israeli power cable part number 806842 006 Italian power cable part number 806842 007 Swiss power cable part number 806842 008 Japanese power cable part number 806913 001 Chinese power cable part number 806842 009 Smart card cable If the ImageCard IV printer has one or more ...

Page 168: ...vailable Order the cartridge that matches the one you currently use Figure B 10 Overlay cartridge part number 557322 003 Figure B 11 Overlay cartridge part number 551215 001 If your service provider advises you to use an adjustable overlay cartridge you can order a replacement adjustable overlay cartridge The part number for the Cartridge lock Part number Serial numbers Metal 557322 003 0992 and l...

Page 169: ...at and overlay stations you must have specific cartridges for topcoat and laminate overlay The cartridges are not interchangeable Two models of topcoat cartridge are available Order the cartridge that matches the one you currently use Figure B 13 Topcoat cartridge part number 557322 004 Adjustment Knob Clip Cartridge lock Part number Serial numbers Metal 557322 004 0992 and lower Plastic 551215 00...

Page 170: ...ol cap The spool cap maintains alignment of the supply material in the optional overlay or topcoat cartridge The spool cap is part number 556900 001 Figure B 15 Spool cap Optional key You can purchase a replacement key for a printer with the optional lock The key is part number 547069 001 Figure B 16 Key ...

Page 171: ...7 Tray latching pin Fuse The fuse located in the power receptacle is part number 804960 017 Figure B 18 Power receptacle fuse The power receptacle fuse is a 2 5 ampere slow blow fuse Card input tray Two card input trays are available as shown in the following table Order the cartridge that matches the one you currently use 3 1 2 i Color Part number Serial numbers Green 556842 001 3011 and lower Gr...

Page 172: ...l out and the pin is required for the trays to operate properly Card output tray Two card input trays are available as shown in the following table Order the cartridge that matches the one you currently use Figure B 20 Card output tray i Color Part number Serial numbers Green 556843 001 3011 and lower Gray 547641 001 3012 and higher ...

Page 173: ...available Order the cartridge that matches the one you currently use Figure B 21 Cleaning tape cartridge part number 556848 001 Figure B 22 Cleaning tape cartridge part number 548632 999 Cartridge lock Part number Serial numbers Turn 556848 001 0992 and lower Push pull 548632 999 0993 and higher iciv175u iciv103u ...

Page 174: ...B 22 User s Guide for the ImageCard IV Printer ...

Page 175: ...ard ImageCard IV photo ID printer is installed It describes Configuring the ECP parallel port Setting port values Configuring the optional smart card serial port This appendix includes a section for settings that are handled the same way in all operating systems and also includes sections for each PC operating system supported by the printer driver ...

Page 176: ... sure you check the setting for the parallel port to which the printer is attached LPT1 or LPT2 An ECP port is required for the printer to operate at its maximum processing speed The printer will operate in compatible or IBM AT mode however the printer might not operate as fast or communication messages might appear 5 Save the setting and exit Setup following the instructions in the Setup screen C...

Page 177: ...ond printer the Resources settings list should show Direct Memory Access and its channel setting Figure C 1 Printer Port LPT Properties dialog box If the Resources tab shows conflicts choose another configuration or change the settings for the port following port instructions 8 Click OK on the Printer Port LPT2 Properties dialog box and on the System Properties dialog box to save settings and clos...

Page 178: ... the Port list SmartDriver should appear in the Printer column for the checked port 6 Make sure that Enable Bidirectional Support is checked Do not choose Enable Printer Pooling To set up a printer pool on Windows 2000 or XP see the e Guide for ImageCard IV Printers 7 Choose OK to save the settings and close the Properties window 8 Close the Printers window 9 On Windows NT settings are complete On...

Page 179: ...e PC serial port in the Windows 2000 Windows XP or Windows NT 4 0 operating systems These settings apply to serial ports for both contact and contactless smart card modules If you use a contact station with the printer see the information about the contact station for port settings Set the serial port on Windows 2000 and NT 1 From the Control Panel choose Ports 2 From the Ports dialog box choose t...

Page 180: ...rial port on Windows XP 1 From the Start menu choose Settings and then Control Panel 2 From the Control Panel choose the System icon 3 Choose the Hardware tab and then choose the Device Manager button 4 Press the next to Ports and double click the Communications Port to open the Communications Port Properties dialog box Setting Value Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control ...

Page 181: ...rial port to which the smart card module is attached 6 Choose the following settings 7 When the settings are correct click OK to save settings and close the dialog box PC settings for Windows Me and 98 This section describes the following for PCs running Windows Me and 98 Setting parallel port values Setting serial port values Setting Value Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow c...

Page 182: ...Faster is checked 7 Choose OK to save the settings and close the Spool Settings dialog 8 Choose OK to save the settings and close the Properties dialog box 9 Close the Printers window Verify the communication mode 1 From the Windows taskbar choose Start Settings and then Control Panel The Control Panel window appears 2 Double click the System icon The System Properties dialog box appears 3 Choose ...

Page 183: ...s section describes how to set the PC serial port in the Windows 98 and Windows Me operating systems These settings apply to serial ports for both contact and contactless smart card modules If you use a contact station with the printer see the information about the contact station for port settings Set the serial port on Windows Me 98 1 From the Start menu choose Settings and then Control Panel 2 ...

Page 184: ...re you view the settings for the serial port to which the smart card module is attached Figure C 6 Settings dialog box 7 Choose the Port Settings tab 8 Choose the following settings 9 When the settings are correct click OK to save settings and close the dialog box Setting Value Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None i ...

Page 185: ...th each card or whether to set values in the printer If you are using a custom format you might want to set values in the printer and choose Use printer settings in the Properties Printing Preferences or Default Document Properties dialog box Determine the coercivity to use Usually the coercivity is a system wide decision magnetic stripe readers which will read the cards encoded by the printer are...

Page 186: ...pe Codes Printer IAT No NTT J single track ID Works Driver NTT Coercivity Magnetic Stripe Fonts includes Preface Printer NTT Coercivity Triple IATA IAT three track ID Works Driver Use printer settings Yes Magnetic Stripe Fonts includes Preface Printer Use printer settings Yes Some Escape Code formats Printer Use printer settings Yes Proprietary IAT three track ID Works Printer Use printer settings...

Page 187: ...agnetic stripe fonts for formatting magnetic stripe data Magnetic stripe escapes are most commonly used for the IAT format which encodes IATA International Air Transport Association data on Track 1 ABA American Banker s Association data on Track 2 and TTS Thrift Third Shift data on Track 3 Other card printer manufacturers sometimes refer to this format as ISO format Using information in this secti...

Page 188: ...e When you enable Mag Stripe Escape Compatibility the SmartDriver will recognize any of the escape character sequences listed on page A 3 Using magnetic stripe escapes To use magnetic stripe escapes do the following Use an application in which you can enter and save text and then edit it after saving Before the magnetic stripe data provide the escape sequence such as 1 or 1 The rest of the line of...

Page 189: ...mentation for the non Datacard printer Printer Manufacturer Encoding Format Syntax Example Eltron IAT ISO track data 1ENCODING WITH ESCAPES 21234567890 31234567890 Atlantek IAT ISO track data 1 ENCODING WITH ESCAPES 2 1234567890 3 1234567890 Fargo IAT ISO track Start Sentinel Data End Sentinel 1 ENCODING WITH ESCAPES 2 1234567890 3 1234567890 Datacard HiFX IAT ISO track Start Sentinel Data End Sen...

Page 190: ...imum field length for IATA format is 76 characters IATA allows spaces upper case alphabetic characters numeric characters and the following special characters _ ABA American Bankers Association The maximum field length for ABA format is 37 characters ABA allows numeric characters and the following special characters TTS Thrift Third Standard The maximum field length for TTS format is 104 character...

Page 191: ...d Windows operating system NTT also supports 55 Katakana characters The special characters include _ and the following Japanese language special characters a Japanese edition of a supported Windows operating system is required The 55 Katakana characters include the following 45 Katakana characters and the following 10 Katakana characters Each time you start using Japanese language characters or st...

Page 192: ...ntinel ES ASCII character 63 63 63 127 None Lowest ASCII Character space 32 0 48 0 48 1 0 Highest ASCII Character _ 95 63 63 126 255 Character level parity VRC Odd Odd Odd Even None Cumulative parity LRC Even Even Even Even None Density in bits per inch 210 75 210 210 210 Data bits per character 6 4 4 7 8 Maximum number of encodable characters not including start and end sentinel or LRC 76 37 104 ...

Page 193: ...x problems It also provides advanced information such as how to connect two printers to one PC SmartDriver API Software Developer s Manual Part Number 526720 001 This manual is part of the SmartDriver Software Developer s Kit 557214 001 and provides information to programmers who are developing applications to print to Datacard printers including the ImageCard IV printer This manual is available o...

Page 194: ...E 2 User s Guide for the ImageCard IV Printer ...

Page 195: ...tings to compensate for differences in card stock supplies and printers Topcoat The following are default values for topcoat materials that can be used in a topcoat station with a rubber coated heated roller The following are default values for topcoat materials that can be used in a topcoat station with a metal heated roller Laminate The following are default values for laminate materials that ca...

Page 196: ...lay station has a color icon in the location shown if it has a metal heated roller If the icon is not present the overlay station has a rubber heated roller Temp Speed Pressure DuraGard 0 5 mil Clear Laminate 180 200 1550 DuraGard 1 0 mil Clear Laminate 200 150 1550 DuraGard 0 6 mil Holographic Laminate 180 200 1550 DuraGard 1 1 mil Holo graphic Laminate 200 125 1550 iciv006u ...

Page 197: ... 7 B 15 smart card 3 3 B 15 call for assistance 1 10 card application 1 10 5 7 blank quality 5 10 blank test 2 7 cleaning 1 4 5 9 7 2 B 10 composite 3 7 B 7 contactless specifications B 8 debower 3 7 design 5 6 6 2 8 4 exception 5 5 5 6 factory printed 3 18 handling B 9 incomplete 5 9 loading 3 5 log page 6 17 magnetic stripe test 8 8 making 5 5 material B 7 orientation 6 3 6 5 6 8 pause processin...

Page 198: ...tape cartridge 1 4 clear topcoat 1 6 B 6 clearance printer 2 4 codes magnetic stripe escape D 3 color printer icon 6 11 ribbon see print ribbon B 2 settings 6 12 shade count 6 15 communication bi directional 6 3 ECP mode C 2 contactless smart card B 8 cord data cable B 15 interface cable 3 2 B 15 power 3 4 B 15 serial cable B 15 smart card 3 3 B 15 cover lock option 1 5 unlocking 3 4 D data cable ...

Page 199: ...e down 8 12 misaligned colors 8 11 spots 8 15 unexpected colors 8 11 unprinted lines 8 10 unprinted spots 8 14 wavy lines 8 14 woodgrain 8 14 input tray See card input tray 1 4 installation Adobe Acrobat Reader B 12 installer 1 2 printer 3 1 printer driver 3 11 problems 8 3 set up tips 3 18 integrated circuit IC chip card See smart card 1 6 intensity printing 6 15 interface cable 2 7 3 2 B 15 inte...

Page 200: ...test card 8 6 top cover lock 1 5 3 4 3 5 topcoat station 1 5 1 6 5 9 output tray See card output tray 1 4 overlay station about 1 6 adjustable cartridge B 17 apply material 6 5 card debower 3 7 card thickness B 7 cleaning debower 7 7 cleaning heated roller 7 14 cleaning supply tracker 7 7 icon 1 7 laminate supply B 4 load cartridge 4 10 4 11 material type 6 16 roller cleaning stick B 11 See also l...

Page 201: ...spooler default setting 6 3 printer about 1 2 access Windows 3 20 beeping 8 3 clean inside 7 5 clean outside 7 5 cleaning card use 7 2 cleanliness 5 10 clear cards 5 3 clearance 2 4 components B 13 dimensions 2 3 firmware version 6 13 how it works 1 8 icon 6 2 6 6 interface cable 3 2 log pages 6 17 maintain 7 1 open the top cover 2 6 operation 1 6 1 8 packing for shipment 8 24 panel lights 5 3 par...

Page 202: ...lex 5 7 5 8 6 3 front only 5 8 full color 1 2 monochrome 1 2 B 3 text 5 8 used cards B 9 Printing Preferences user permissions 6 3 Windows 2000 and XP 6 6 problems fixing 5 14 8 3 isolating 8 3 production rate 5 9 program card creation 1 10 5 5 PC to format cards 5 6 printer driver 1 9 Properties Windows 2000 and XP 6 5 Windows Me and 98 6 4 Windows NT 6 8 Windows permissions 6 3 proximity card 3 ...

Page 203: ...ctless B 8 debower 3 7 icon 1 7 loading cards 3 6 option module 1 6 port 3 3 proximity cards B 8 RF B 8 serial cable B 15 SmartDriver see printer driver 6 2 Software Developer s Kit 5 6 B 12 D 1 E 1 spool caps B 18 Start menu 3 15 stations 1 5 status light blink amber without message 5 14 illustration 5 3 Status Monitor see Printer Toolbox 6 10 StickiCards B 8 stopping printer power 5 2 storage ca...

Page 204: ...reheat 6 15 printing intensity for ribbon panel 6 15 remove cartridge 4 14 replace cartridge 4 16 roller cleaning stick B 11 station 1 6 supply cartridge 1 4 B 17 supply part numbers B 6 trademarks A 3 troubleshooting guide 8 3 print quality 8 9 type style 5 8 U unpacking the printer 2 4 user controls 1 5 User s Guide 2 6 utilities Cleanup B 12 SmartDriver Diagnostics B 12 V vacuum cleaner 2 9 7 5...

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