DataCard CP60 Printer Manual Download Page 92

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MS-01417, MS-01418, MS-01419, MS-01420, MS-01421
Card Jam

A card was stuck when attempting to read or write
magnetic stripe data on the card.

Possible Cause 1:

The card is stuck in or near the magnetic stripe module.

Solution 1a:

Remove the stuck card. Send the card to print again.

Solution 1b:

Make sure cards are free of dirt or oil.

Solution 1c:

If the message appears again, run a cleaning card, change the

cleaning sleeve, and then clean the rollers in the printer.

If you cannot fix the problem,

contact your service provider for assistance.

Related Topics:

"Cleaning the printer" on page 39
"Cleaning the printer rollers" on page 41

Summary of Contents for CP60

Page 1: ...11111 Bren Road West Minnetonka MN 55343 9015 952 933 1223 952 933 7971 FAX Dealer information CP60 Printer Guide 558871 201 Rev E July 2005 ...

Page 2: ...ral For in depth information about using the printer install Info Central on a Windows PC then click the icon on the desktop Insert the Card Printer CD ROM and choose User Information to install Info Central Data Formatting Guide Describes how to set up the printer and your data stream to use the Open Card data format Find the Guide on the Open Card CD ROM shipped only with the Open Card option De...

Page 3: ...stallation 25 Prepare the printer for installation 26 Connect the printer to the network 27 Set up the network printer 30 Set the Data Format 34 Set up for your card design 35 SNMP Support 36 Print a card 37 From the CP Driver 37 Using the Open Card data format 38 Cleaning the printer 39 Cleaning the printer rollers 41 Getting the most out of your printer 43 Printer LCD settings 45 LCD menu system...

Page 4: ...Jam 69 IS 01206 No Card Picked 70 SY 01305 Data Error 71 SY 01306 Data Error 72 SY 01310 Flash Error 73 SY 01312 Flash error 74 SY 01314 Flash Error 75 SY 01317 Memory Error 76 SY 01325 Data Error 77 SY 01327 Data Error 79 SY 01331 Comm Error 80 SY 01332 Hardware Error 81 MS 01401 MS 01402 MS 01403 Mag Stripe Data 82 MS 01404 MS 01405 MS 01406 Mag Stripe Error 83 MS 01407 MS 01408 or MS 01409 Mag ...

Page 5: ...ROM Error 101 PR 01715 PR 01716 Cover Open 102 PR 01718 Printhead Temp 103 PR 01719 Printhead Error 104 PR 01720 Ribbon Error 105 PR 01721 EEPROM Error 106 PR 01723 Hardware Error 107 PR 01724 Ribbon Break 109 PR 01726 Ribbon Out 111 PR 01730 Printhead Error 112 PR 01737 Ribbon Low 113 PR 01738 Ribbon Error 114 SC 01804 No Smart Card 115 Safety and compliance FCC 124 Regulatory compliance 124 Liab...

Page 6: ...dule at the back of the printer that turns the card to print the other side Printer Cover Latch Lift the latch to open the printer cover Input Hopper Open the cover to load blank cards LCD Panel Shows the printer status and any messages Use the LCD panel to change network settings Ready Key Push to pause or resume the printer The Status Light helps you understand printer operation See The LCD pane...

Page 7: ...ard in the printer or to turn rollers Power Receptacle Plug in the power supply to power on the printer Security Lock Receptacle Connect the optional security lock to the opening under the ledge of the printer not visible in this drawing Cable Guides Place the data cable in the guides You can also place the power cable in the guide Optional Smart Card USB Port See Features and options on page 3 Op...

Page 8: ...ome printheads Print Ribbon Cartridge shown with color print ribbon Printer Label Includes the serial number and model information located on the left side of the printer and not visible in this drawing Cleaning Roller not visible in this drawing Removes dust and debris from cards Features and options Features and options are identified on the printer label Printers have a MAC address label ...

Page 9: ...ers can include a duplex 2 module A magnetic stripe module can be a three track IAT module Printers can have a 100 card H1 or 200 card H2 input hopper The input hopper can have a lock K1 An optional smart card module can have Combination smart card reader SC347 with contact and contactless reader Visible inside the printer includes a USB port on the printer Contactless iCLASS SC205 or HID SC202 re...

Page 10: ...he original package Tips Handling cards Cards can stick together Slide or fan cards to separate the edges Do not touch the surface of cards before printing them Oils on hands will reduce printing quality Handle cards by the edges or wear gloves Orient all cards the same way ...

Page 11: ... The diagram shows the typical locations for the magnetic stripe and smart card chip 4 Push the input hopper cover closed until it latches See Info Central for current information about cards to use in the printer Magnetic stripe Smart card chip ...

Page 12: ...tridge if present Tips Handling print ribbon Keep unused ribbon in the original package Don t place ribbon on a dusty or dirty surface dirt could damage the printhead 4 Run a cleaning card and replace the cleaning sleeve at the same time that you load a new print ribbon See Cleaning the printer on page 39 for the steps to follow ...

Page 13: ... the solid black gear Push until the spool clicks onto the spindle 6 Replace the loaded ribbon cartridge in the printer Make sure both spindles rest in the black supports on the left side of the printer Make sure the ribbon cartridge handle rests in the supports on the right side of the printer Make sure to install the full new spool toward the input hopper of the printer Close the printer cover P...

Page 14: ...he power cord to the power outlet 3 4 The printer powers on and the Status Light is amber 5 When the printer is ready to print cards the Status Light displays steady green The printer must be connected to a computer locally or through a network to print cards See Printer Installation on page 21 Tips for printer power Wait while the printer initializes Follow the guidelines for your organization ab...

Page 15: ... viewing and changing network settings The LCD panel provides the following Current State line 1 Shows whether the printer is ready to print is busy or is paused Press the Ready key to pause or resume the printer undo pause Data format line 2 The type of data the printer is ready to accept Printer messages The display shows the message number and a short description of the problem Fix the problem ...

Page 16: ...e printer including printer card counts and network settings To view status details Press the Enter key to move to the Main Menu Press the Enter key again to enter the Status Menu Press the Up Arrow or Down Arrow key to scroll through the Status Menu choices Press the Enter key to view the data ...

Page 17: ...he Enter key again to return to the menu Scroll to Exit and press the Enter key to leave a choice Repeat as needed to leave the menus See Printer LCD settings on page 45 for details about viewing and changing settings ...

Page 18: ...er has been installed previously and has used a custom magnetic stripe format you might need to set the printer to use the default encoding format for the module See Info Central for information on Magnetic stripe setup 3 Power on the printer 1 Within 5 seconds press and hold the Ready key 2 as shown in the illustration Hold the Ready key firmly until the printer sounds three tones and displays Pr...

Page 19: ...is steady amber and the printer beeps the printer is paused Press the Ready key once to un pause the printer If the printer test card did not print successfully try the procedure again making sure you follow the instructions If the test card does not print or if the printer does not initialize contact your service provider The test card has the pattern shown The pattern will be monochrome dots not...

Page 20: ...sent by the CP Driver when the Data Format is set to CP Driver The printer can also be purchased with the Open Card option Printers with the Open Card option can also print cards using the Open Card data format when the Data Format is set to Open Card This section describes the requirements and functionality of each format ...

Page 21: ... the printer can encode a magnetic stripe on the front or back of the card and read or program a smart card The sample card on this page is printed when you use the Print Sample Card button of the Printer Toolbox which is part of the CP Driver It shows typical features of a card printed using the CP Driver and the printer with a full color ribbon When you print from the CP Driver any errors on the...

Page 22: ...e data on a card For text you can choose from several fonts and sizes that are printer resident For bar codes you can also choose from several bar code fonts for different types of bar codes and sizes For graphics you can download up to four black and white logo files to the printer and choose where to place the files on the card The printer does not provide the ability to download a different gra...

Page 23: ... LCD panel This guide provides information for fixing problems Use the Ready key on the LCD panel to clear the message from the printer The Open Card features are typically used with an Ethernet connection and a network You can also use the Open Card data format through the printer USB port when using a print server See the Data Formatting Guide for details on using the Open Card format See Networ...

Page 24: ...yout menus CP Driver running on a Windows PC Type of connection Ethernet port Ethernet or USB ports Printer Messages Displayed on LCD panel Displayed in Windows message boxes and on LCD panel Configuration tools Network configuration utility and LCD panel Telnet to use Card Layout menus optional Text editor or batch process to insert Open Card commands in data optional Printer Diagnostics on PC wi...

Page 25: ...chome printing Unique graphics on each card Different design for each card Magnetic stripe encoding Smart Card programming No Landscape only Yes Yes Monochrome only Up to 4 downloaded logos on a card No Yes No Yes Both Yes Yes using an application Yes with full color printing feature Yes Yes Yes Yes Example Open Card CP Driver ...

Page 26: ...te requirements Useful tools for network installation and setup Preparing the printer for installation Connecting the printer to the network Setting up the printer on the network Setting up the printer for your card design SNMP Simple Network Management Protocol support ...

Page 27: ...ounded receptacle only Physical requirements The printer weighs less than 11 5 pounds 5 3 kg The weight depends on the supplies and options installed Printer dimensions are 21 5 inches 546 mm long and 7 8 inches 198 mm wide The 100 card input hopper is 9 5 inches 241 mm high and the 200 card hopper is 11 9 inches 302 mm high The clearances required are 1 inch 25 mm at the back 2 inches 51 mm on th...

Page 28: ...and prompt If you are not using the CP Driver you can use a command prompt to type commands and use utilities to set up the printer You might also find a command prompt helpful for network testing Ping Ping is a network utility that obtains a response from a device connected to the network It is a quick way to query an IP address to verify that it is functioning on the network The printer responds...

Page 29: ...hich you use to prepare logos graphics before sending then to the printer file2prn The Open Card CD ROM includes the file2prn utility which you use to send files including logo files or sample card files to the printer See the Data Formatting Guide for more information about them ...

Page 30: ... In Ethernet feature An Ethernet cable to connect the printer or print server to the network An Ethernet cable is not supplied with the printer Network configuration utility Network support personnel use utilities to set up and monitor the network and devices on the network PC connected to and communicating with the network From the PC you will set up the printer on the network and verify that the...

Page 31: ...e a few moments for the printer to initialize If you power on the printer if the Address Mode is DHCP dynamic host configuration protocol and if the printer is not connected to a network the IP Address will be blank You can change the Address Mode to Static IP or you can connect it to a DHCP network after power on and wait a moment while the printer obtains an IP Address 4 View the LCD panel to ma...

Page 32: ...x has been tested in this usage Connect the printer using the USB port and a wireless print server The HP Jetdirect 380x has been tested in this usage On operating systems with permissions such as Windows XP 2000 or NT make sure you are logged in as the Administrator during setup If networking is set up on the PC log into the network Use the Ethernet port 1 Attach the Ethernet cable to the Etherne...

Page 33: ...ons provided with the print server to set it up on the network and then see Set the Data Format on page 34 Tips for Success Be sure to record the print server name or IP address which you need to send print jobs from a PC Work with your network support personnel if needed to obtain the print server name and IP address You do not need to perform the steps in Set up the network printer on page 30 In...

Page 34: ...ss print server Do not connect the print server to the printer at this time 4 Insert the wireless print server CD ROM in the PC with the wireless network adapter Follow the instructions provided with the print server to set it up on the network and then see Set the Data Format on page 34 Tips for Success Network support personnel can provide the network settings to use Be sure to record the print ...

Page 35: ...em 2 Make sure Status appears on the second line and press the Enter key 3 Press the Up or Down Arrow key to scroll to Network and then press the Enter key 4 Press the Up or Down Arrow key if needed to scroll to Address Mode and then press the Enter key 5 The display shows the address mode which can be DHCP default or Static IP If the address mode setting is the one you want to use use the Network...

Page 36: ...rom the Status Menu to return to the Main Menu Press the Up or Down Arrow key to scroll to Configuration and then press the Enter key 7 Press the Up or Down Arrow key to scroll to DHCP Static IP and then press the Enter key 8 Press the Up or Down Arrow key to choose the address mode you want and then press the Enter key If you choose DHCP the display shows Apply Restart on line 2 If you are not co...

Page 37: ... the first byte of the address The address byte shows 3 digits when it can be changed and the cursor appears under the right most digit Press the Up or Down Arrow key to change the address Press and hold the Up or Down Arrow key to change the value quickly When the first byte is correct press the Enter key to move to the second byte Repeat for the third and fourth byte of the IP address When you p...

Page 38: ...he current value appears with the cursor under the first byte Use the same process as for the IP address to set the gateway address When you press the Enter key after the fourth byte of the gateway address Apply Restart appears 9 Press the Enter key to apply the value s and restart the printer The Status light shows amber yellow and then blinks green Internal printer components move and the LCD pa...

Page 39: ...l to Configuration and press the Enter key 3 Press the Up or Down Arrow key to scroll to Data Format and press the Enter key 4 Press the Up or Down Arrow key to display the data format you want on the second line of the display and press the Enter key 5 The Apply Restart prompt appears on the second line of the display Press the Enter key to confirm the data format choice and restart the printer 6...

Page 40: ...ss to complete driver installation 4 In Info Central locate the Setting up for your card design book Follow the guidance provided to complete driver and printer setup Set up for the Open Card data format The Open Card option is required to use the Open Card data format See Features and options on page 3 to determine whether you have the Open Card option 1 Prepare the data by using Open Card comman...

Page 41: ...out the printer through a print server SNMP data about the printer is only available through the printer Ethernet port if you require SNMP data about the printer and use a print server to send data you must also connect the printer Ethernet port to the network to provide the SNMP data The MIB II is described in RFC request for comment 1213 and includes RFC 2233 the Interfaces Group MIB using SMI v...

Page 42: ...er settings that correspond to the cards 4 Set the paper size to CR80 Card 2 13 x 3 38 Set margins to match the driver 5 Capture format and save the card data Format the text to print using TrueType fonts Text formatted as Black will print using the K solid black ribbon panel Other colors are printed using the color panels if you use a full color print ribbon 6 When the card data is ready choose P...

Page 43: ...ar in the list if the printer does not have the Open Card option 2 Define the card design or format This step is part of setup done before the operator prints cards Do one of the following Use an application that sends Open Card commands and data to the printer Set up a card design using the Card Layout menus and then use an application that sends data to the printer 3 Capture and save the data 4 ...

Page 44: ...placeable cleaning roller and the ribbon cartridge 2 3 Open the input hopper cover 3 4 Remove unprinted cards from the input hopper 4 5 Open the cleaning card package and remove the cleaning card 6 Insert the cleaning card into the input hopper 5 just past the roller 7 On the LCD panel press the Enter key to view the Main Menu 8 Press the Up Arrow or Down Arrow key to display Diagnostics and then ...

Page 45: ...ver from the sleeve 2 14 Insert the replaceable cleaning roller with a new cleaning sleeve into the printer 3 15 Replace the ribbon cartridge close the printer cover load cards and resume printing Cleaning tips Use the cleaning card as soon as you open the package The cleaning solution on the card evaporates after a few minutes Some card features such as signature panels and magnetic stripes can r...

Page 46: ... all cards from the input hopper b Remove the cap from the cleaning pen Hold the end of the cleaning pen against the pick roller c Use the LCD panel to run a cleaning card See Cleaning the printer on page 39 Do not insert a cleaning card The printer moves the rollers when it attempts to pick the card d Slowly move the pen over the surface of the pick roller e Lightly wipe any dirt from the end of ...

Page 47: ...ollowing the same procedure used for the pick rollers Wait a few minutes to allow the rollers to dry for best printer operation and print quality 3 Replace the print ribbon cartridge and replaceable cleaning roller Close the printer cover 4 Replace cards in the input hopper 5 Print a card to verify the quality of printing 2 4 3 1 2 4 3 5 6 ...

Page 48: ...ard design using ID software Locate bar codes at least 0 25 inches from other printing and from the edge of the card Make sure the color used to print the bar code works in your bar code readers Do not print closer than 0 1 inch from a signature panel magnetic stripe or smart card chip Obtain information from your card manufacturer about card features and placing design elements on the card Do not...

Page 49: ...use the Open Card data format see the Data Formatting Guide for detailed information about Card Layout menus in the printer used to create a card design Open Card commands supported by the printer Tools to use when using the Open Card data format For either data format see Info Central for information about Changing printer settings Troubleshooting Supplies and parts and specifications for them Th...

Page 50: ... will return to the Printer Ready display after 2 minutes of inactivity Any changes not applied will be lost To leave a selection without changing the value press the Up or Down Arrow key to scroll to Exit and then press the Enter key If you have the CP Driver installed and communicating with the printer suspend communication using the Printer Toolbox before changing values If you change the data ...

Page 51: ...D menu system The menu system has three major branches Use the Status menu to view settings and data about the printer Use the Configuration menu to change settings Use the Diagnostics menu to run a cleaning card ...

Page 52: ...n the Status Menu View the Serial Number 1 With Status Menu displayed on line 1 press the Up or Down Arrow key if needed to display Serial Number on line 2 2 Press the Enter key The display shows the serial number 3 Press the Enter key to return to the Status menu 4 Press the Up Arrow or Down Arrow keys to scroll to Exit on line 2 5 To print cards press the Enter key repeatedly with Exit displayed...

Page 53: ...tatus Menu displayed on line 1 press the Up or Down Arrow key if needed to display FW Revision on line 2 2 Press the Enter key The display shows the firmware revision 3 Press the Enter key to return to the Status menu 4 Press the Up Arrow or Down Arrow keys to scroll to Exit on line 2 5 To print cards press the Enter key repeatedly with Exit displayed on line 2 to return to the Printer Ready displ...

Page 54: ...Card Counters Cycle Count appears on line 2 5 Press the Enter key to view the cycle count or press the Up or Down Arrow key to display Exit on line 2 6 To print cards press the Enter key repeatedly to return to the Printer Ready display A cycle is one pass of the printhead With monochrome K ribbon one cycle prints the front of the card A second cycle might print the back of the card With full colo...

Page 55: ...2 3 Press the Up or Down Arrow key to display Data Format on line 2 4 Press the Enter key The data format appears on line 2 Possible values are CP Driver Open Card and Reserved 5 Press the Enter key to return to the Network Status menu 6 Press the Up or Down Arrow key to display Exit on line 2 7 To print cards press the Enter key repeatedly to return to the Printer Ready display ...

Page 56: ... address mode The possible values are DHCP or Static IP 3 Press the Enter key to return to the Status menu Data Format is displayed on line 2 4 Press the Up or Down Arrow key to display IP Address on line 2 5 Press the Enter key to display the IP address If the address mode is DHCP and the printer is not connected to an active DHCP network the IP address is blank 6 Press the Enter key to return to...

Page 57: ... the Enter key to return to the Status menu MAC Address is displayed on line 2 11 Press the Enter key The MAC address which is set in the factory is displayed on line 2 If the MAC address needs to be changed contact your Datacard service provider 12 Press Enter to return to the Status menu Exit is displayed on line 2 13 To print cards press the Enter key repeatedly to return to the Printer Ready d...

Page 58: ...1 Press the Enter key to enter the menu system 2 Press the Up or Down Arrow key to scroll to Configuration on line 2 3 Press the Enter key You are now in the Configuration menu Set LCD Backlighting 1 With Configuration displayed on line 1 press the Up or Down Arrow key if needed to display LCD Backlight on line 2 ...

Page 59: ...o print cards press the Enter key repeatedly to return to the Printer Ready display Set the Data Format Tips for success When you choose a data format the printer might not operate properly if data in another format is sent If you have the CP Driver installed and connected to the printer suspend communication using the Printer Toolbox before changing values If you change the data format unexpected...

Page 60: ...nter components move and the LCD panel changes to show Printer Ready on the first line Set the Address Mode Tips for success When you choose an address mode you determine how the network address of the printer is assigned The possible values are DHCP and Static IP DHCP stands for Dynamic Host Configuration Protocol and means that the network assigns the IP address and other values to the printer S...

Page 61: ...the printer After the printer restarts see View the Network Address Mode IP Addresses and MAC Address on page 51 to retrieve the IP address and other data If you have chosen Static IP IP Address appears on line 2 See Set the IP Address Subnet Mask and Gateway Address on page 57 for the steps to follow You must set the IP address subnet mask and gateway IP address for the printer The printer will r...

Page 62: ... and sometimes in the gateway address If you need to change just one value you can scroll to the value you need to change in step 2 below 1 With Configuration displayed on line 1 press the Up or Down Arrow key if needed to display IP Addresses on line 2 2 Press the Enter key to choose the IP Addresses list IP Address is displayed on line 2 3 Press the Enter key The printer shows the current IP add...

Page 63: ... subnet mask using the same process as the IP address When you press the Enter key after the fourth byte Gateway Addr appears 8 Press the Enter key The current value appears with the cursor under the first byte Set the gateway address use the same process as the IP address When you press the Enter key after the fourth byte of the gateway address Apply Restart appears 9 Press the Enter key to apply...

Page 64: ...ults in barcodes that can be read by readers at your site 1 With Configuration displayed on line 1 press the Up or Down Arrow key if needed to display K Power on line 2 2 Press the Enter key to display the current value 3 Press the Up or Down Arrow key to change the K Power setting Press and hold the Up or Down Arrow key to change the value quickly If you press the down arrow key so the value is l...

Page 65: ...Page 60 Turn the page for the next section ...

Page 66: ...e problems 3 Cards jam often The brand of cards might be heavily powdered dirty or bowed curved Consider buying a different brand of cards or clean the printer more often to use the cards The printer rollers might be dirty See Cleaning the printer rollers on page 41 for steps to clean the printer rollers 4 The ribbon has broken Trim the end of the broken ribbon evenly If ribbon on the take up spoo...

Page 67: ... the Ready Power off the printer and power it on to see if communication resumes See Info Central for more detailed communication troubleshooting information 6 The printer cover will not close Make sure no extra items are inside the printer Make sure the print ribbon cartridge is installed correctly See Loading print ribbon on page 7 If you installed or bumped the printhead cartridge make sure it ...

Page 68: ...o 300 images for duplex printing on CP60 and SP60 printers Color print ribbons are designed for full color card printing The ribbons use the following color panels Y yellow M magenta C cyan blue K black and T topcoat clear Datacard color print ribbon for CP Series printers uses Advanced Imaging Technology for high quality printing Monochrome and Topcoat ribbon Ribbon with alternating Black K and T...

Page 69: ...able The part number is 549716 002 A package of 10 cleaning cards is available The part number is 552141 002 See Info Central for complete information about supplies and replacement parts for CP60 printers Color Part number Color Part Number Black 552954 501 Gold 552954 508 Dark Blue 552954 502 Scratch off 552954 513 White 552954 503 Black HQ 552954 701 Red 552954 504 Metallic Silver 552954 607 Gr...

Page 70: ...that begin in the driver not the printer and those messages do not appear on the LCD panel When a message appears on the LCD panel do the following 1 Find the message number in this section Messages are listed in numerical order 2 Use the cause and solution information to fix the problem 3 Make sure cards are loaded and the ribbon is in the printer Close the printer cover if it was opened 4 Resume...

Page 71: ...ease any cards or objects stuck in the module 2 Make sure that the duplex mechanism can move freely in the direction shown 3 Possible Cause 2 The rollers in the duplex mechanism are dirty Solution 2 Run a printer cleaning card and then clean the printer rollers including the duplex module rollers If you cannot fix the problem contact your service representative for assistance Related Topics Cleani...

Page 72: ...he module 2 Make sure that the duplex mechanism can move freely in the direction shown 3 Possible Cause 2 The rollers in the duplex mechanism are dirty Solution 2 Run a printer cleaning card and then clean the printer rollers including the duplex module rollers If you cannot fix the problem contact your service representative for assistance Related Topics Cleaning the printer on page 39 2 1 3 ...

Page 73: ...manual duplex Possible Cause 2 The connection between the duplex module and the rest of the printer is damaged Solution 2 Check the printer to see whether a duplex module is included in the printer If it is power the print off and on the printer might detect the module when the printer powers up If a duplex module is part of the printer and you receive this message contact your service provider fo...

Page 74: ...tion 1b If the card is stuck between the upper and lower duplex units remove the card from the printer You might see a PR 01706 message after removing the card Clear the message to continue Possible Cause 2 The rollers in the duplex mechanism are dirty Solution 2 Run a printer cleaning card and then clean the printer rollers including the duplex module rollers If you cannot fix the problem contact...

Page 75: ...e or two cards are jammed going into the printer Solution 2 a Release the stuck card s Fan the cards in the input hopper again to separate them Solution 2 b Cleaning liquid is making cards slip on the pick roller Wait one or two minutes with the input hopper open to allow the pick roller to dry If the problem occurs again run a cleaning card change the cleaning sleeve and then clean the rollers in...

Page 76: ... the option is not present in the printer do not send data for the option Possible Cause 2 The printer data format is CP Driver and the printer was moved from one PC to another PC Solution 2 Open the Properties 98 or Me Printing Preferences 2000 and XP or Document Default Properties NT dialog box and make sure that settings match the printer that is currently connected Click OK to make all setting...

Page 77: ...r s Properties or Printing Preferences dialog box to send values to the printer Possible Cause 2 You are using Printer Diagnostics you have attached another printer and have not selected the new printer in Printer Diagnostics Solution 2 Wait while the driver updates all printer information Choose the new printer in Printer Diagnostics Wait a moment while Printer Diagnostics updates to reflect the ...

Page 78: ...s action several times Possible Cause 2 Data being sent to the printer is corrupted or incorrect Solution 2 Obtain the correct update file or a new update file and repeat the process Be sure to select the correct update file if you are using Printer Diagnostics or the file2prn utility If you cannot fix the problem contact your service provider for assistance ...

Page 79: ...2prn utility and the logo requires more memory than is available in the printer Solution Press the Ready key on the LCD panel to clear the logo from the printer and make the printer ready Up to 4 logos can be stored in the printer Each logo must be smaller than 64K See the Data Formatting Guide to delete logos if needed ...

Page 80: ...sible Cause 2 The printer EEPROM does not accept the data or setting Solution 2 Power off the printer Wait one minute and then power on the printer Repeat the action again Possible Cause 3 The printer EEPROM does not accept the flash file Solution 3 Send the file or repeat the action again Warning Do NOT power off the printer DURING a firmware download If you cannot fix the problem contact your se...

Page 81: ...01317 Memory Error Memory error Possible Cause 1 The printer memory does not accept the data Solution 1 Power off the printer Wait one minute and then power on the printer Send the file or repeat the action again ...

Page 82: ...ifferent type of print ribbon such as from YMCKT to KT was installed when the PR 01726 message was displayed Solution 2a To print all cards in progress install a ribbon that is the same type as the previous ribbon Solution 2b To use the newly installed ribbon cancel the current card and all cards in progress Send the cards to print again The printer driver will prepare the card data for the new ri...

Page 83: ...rinter power is on If you changed the type of ribbon in the printer wait several seconds after closing the printer cover before you send the next card Make sure the application supports the format of the graphic logo or photo Also make sure that the graphic is not corrupted If you cannot fix the problem contact your service provider for assistance Related Topics Features and options on page 3 ...

Page 84: ...The printer type is CP40 The printer type is CP60 or The printer type is CP80 appears before using buttons or settings in the Printer Toolbox Printer Diagnostics or the Properties or Printing Preferences dialog boxes Possible Cause 2 For a directly networked printer the message A printer has been identified DR 00921 was displayed on the PC and the OK or Close button was used After that you used th...

Page 85: ...use 1 The system has a temporary communication problem Solution 1 Print the card data again Possible Cause 2 The host computer and printer have a communication problem Solution 2 Troubleshoot a communication problem See Info Central for troubleshooting information ...

Page 86: ...tion 1 Power off the printer Make sure the printhead cable is fully seated in the printhead cartridge Close the printer and power it on Possible Cause 2 The printer identified a problem while it was running a diagnostic test Solution 2 Power the printer off and on If you cannot fix the problem contact your service provider for assistance ...

Page 87: ...nge the data to be encoded make sure the application is set to the same format as the track and resend the print job Possible Cause 2 Data sent includes characters not allowed by the magnetic stripe format selected for the track Solution 2 Cancel the current print job Determine the magnetic stripe format for the track Change the data to be encoded make sure the application is set to the same forma...

Page 88: ...e appears a second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the cards you have choose the Low Coercivity setting To encode with High Coercivity obtain High Coercivity cards Make sure the cards work with your magnetic stripe reader If you cannot fix the problem contact y...

Page 89: ...d time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the cards you have select the Low Coercivity setting To encode with High Coercivity obtain High Coercivity cards Make sure the cards work with your magnetic stripe reader If you cannot fix the problem contact your service provi...

Page 90: ...e message appears a second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the cards you have select the Low Coercivity setting in Diagnostics To encode with High Coercivity obtain High Coercivity cards Make sure the cards work with your magnetic stripe reader If you cannot fi...

Page 91: ...message appears a second time run a printer cleaning card Possible Cause 2 The magnetic stripe on the card is Low Coercivity material and the High Coercivity setting is selected Solution 2 To use the cards you have select the Low Coercivity setting in Diagnostics To encode with High Coercivity obtain High Coercivity cards Make sure the cards work with your magnetic stripe reader If you cannot fix ...

Page 92: ...module Solution 1a Remove the stuck card Send the card to print again Solution 1b Make sure cards are free of dirt or oil Solution 1c If the message appears again run a cleaning card change the cleaning sleeve and then clean the rollers in the printer If you cannot fix the problem contact your service provider for assistance Related Topics Cleaning the printer on page 39 Cleaning the printer rolle...

Page 93: ...Page 88 Turn the page to see information about the next message ...

Page 94: ...The magnetic stripe on the card is High Coercivity material and the printer is set to Low Coercivity Solution 3 To use the cards you have set the printer to use High Coercivity using Printer Diagnostics To encode with Low Coercivity obtain Low Coercivity cards Make sure the cards work with your magnetic stripe reader Tips for success If the magnetic stripe card does not have stripe material to mat...

Page 95: ...the automatic start sentinel adjustment autoSSA command does not complete successfully See the information displayed by Printer Diagnostics to address the problem If you cannot fix the problem contact your service provider for assistance ...

Page 96: ...pe coercivity value Possible Cause The magnetic stripe module received an unexpected value that it cannot use Solution Power the printer off and on to restore the default values Disconnect the power cord from the printer power supply and then connect it again ...

Page 97: ...he magnetic stripe module had a temporary failure Solution Power the printer off and on Disconnect the power cord from the printer power supply and then connect it again If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 98: ...ule Possible Cause An application sent configuration information to the magnetic stripe module that could not be used Solution Change the information sent by the application if possible If you cannot change the configuration information contact your service provider for assistance If you are developing an application see the Software Developer s Manual ...

Page 99: ...llowed for the track s and resend the print job Possible Cause 2 Data sent uses an encoding format that is not supported by the magnetic stripe module Solution 2 Determine the magnetic stripe formats for the tracks you use Change the encoding format s in the application so it is set to the same format as the track s make sure the data characters are allowed for the track s and resend the print job...

Page 100: ... Possible Cause An application sent control information to the magnetic stripe module that could not be used Solution Change the information sent by the application if possible If you cannot change the control information contact your service provider for assistance If you are developing an application see the Software Developer s Manual ...

Page 101: ... Cause 2 The magnetic stripe module is not communicating with the rest of the printer Solution 2 Check the printer to see whether a magnetic stripe module is included in the printer If it is power the printer off and on disconnect the power cord from the printer power supply and then connect it again so the printer can detect the module when the printer powers up If a magnetic stripe module is par...

Page 102: ...onent is stuck in the wrong position Solution Fix the printer by clearing any obstructions from inside the print area Power the printer off and on Disconnect the power cord from the printer power supply and then connect it again Send the card to print again If you cannot fix the problem contact your service provider for assistance ...

Page 103: ...Page 98 Turn the page for information about the next message ...

Page 104: ...pe or smart card module or at the end of the card track 4 Turn the Manual Advance Knob to move the card 5 If needed grasp an end of the card and pull to remove the card 6 Replace the ribbon cartridge and close the printer cover 7 to clear the printer Tips for success If the print ribbon is torn fix the print ribbon If the printer picks two cards fan cards before loading the input hopper If you are...

Page 105: ...leaning roller and run a cleaning card If the problem remains clean the printer rollers If you cannot fix the problem contact your service provider for assistance Related Topics Cleaning the printer on page 39 Cleaning the printer rollers on page 41 ...

Page 106: ...tings read problem Possible Cause The printer had a temporary failure Solution Power the printer off and on If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 107: ...r and make sure the print ribbon cartridge is installed correctly Check for any items inside the printer such as a cleaning roller that is out of place Fix any problems that you see Make sure that no cards are stuck in the printer Remove any cards from inside the printer Make sure the printhead cartridge is installed correctly The top cover will not close if the printhead cartridge is not installe...

Page 108: ...that air can circulate around the printer If the printer is operating in an environment above 95 F 35 C for a short time power off the printer and resume printing when the temperature reaches 95 F 35 C or lower If the printer often operates in an environment above 95 F 35 C power off and disconnect the printer Move the printer PC and any other equipment such as a camera to an environment with a te...

Page 109: ... Make sure the plug is pushed all the way into the receptacle Replace the printhead cartridge in the cover arm close the printer and power on the printer If the printer cover does not close make sure the printhead cartridge is installed correctly The cover will not close if the printhead cartridge is not installed correctly See Info Central for steps to attach the printhead cable and to replace th...

Page 110: ... used ribbon from the take up spool and fasten the cut end of the ribbon to the empty take up spool Tips for success Make sure the print ribbon cartridge is seated correctly in the cover arm Make sure the reflective label on the printhead is not dirty Clean it with a soft cloth if needed You might have moved the print ribbon while the printer power was off The next card will print correctly The pr...

Page 111: ...inter had a temporary failure Solution Power the printer off and on Disconnect the power cord from the printer power supply and then connect it again If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 112: ...r had a temporary failure Solution Power the printer off and on Disconnect the power cord from the printer power supply and then connect it again If the printer resumes and operates the problem was temporary If you cannot fix the problem contact your service provider for assistance ...

Page 113: ...Page 108 Turn the page to see information about the next message ...

Page 114: ... type is K or KT the print ribbon is at the end of the roll Solution 2 Load a new roll of monochrome print ribbon Possible Cause 3 The transparent wheel of the print ribbon cardtridge is not in the correct position Solution 3 Load the print ribbon cartridge with the transparent wheel in the slot If it does not go in easily it is damaged obtain a new print ribbon cartridge Technical issues If you h...

Page 115: ... the ribbon to stick to the card Lower the Intensity or power setting The card design might be longer than the card size Change the card design to be less than or equal to the card size in the long direction 3 37 inches or 85 60 mm Printing might not be positioned properly on the card Change the Left Right position of printing so the printing begins and ends on the card If you cannot fix the probl...

Page 116: ...ng sleeve and replace the cartridge in the printer Run a cleaning card as soon as printing is completed Possible Cause 2 The print ribbon is not loaded correctly Solution 2 Load the print ribbon correctly and then close the cover Possible Cause 3 This ribbon has been completely used Solution 3 Use a new roll of ribbon Related Topics Loading print ribbon on page 7 ...

Page 117: ...tach the printhead cables correctly Possible Cause 2 The printhead cable or printhead cartridge is faulty Solution 2 If you have another printhead cartridge you can replace the printhead cartridge to see if that solves the problem See Info Central for steps to attach the printhead cable and to replace the printhead If you cannot fix the problem contact your service provider for assistance ...

Page 118: ...percent of the print ribbon has been used This message is for your information so that you can plan to replace the print ribbon When you press the Ready key on the LCD panel or the OK button on the message box the message is not displayed again even if the condition continues until you power off and power on the printer ...

Page 119: ... print ribbon Possible Cause 2 You have installed a roll of Datacard approved print ribbon that is not supported by this printer Solution 2 Make sure the new type of ribbon is approved for use with this printer Run the latest Firmware Update Utility to install support for the new type of ribbon in this printer Possible Cause 3 You have installed a defective roll of CP60 print ribbon Solution 3 Ins...

Page 120: ...se 2 The smart card module is not communicating with the rest of the printer Solution 2 Check the printer to see whether a smart card module is included in the printer If it is power the printer off and on disconnect the power cord from the printer power supply and then connect it again so the printer can detect the module when the printer powers up If a smart card module is part of the printer an...

Page 121: ...gnetic stripe 6 load smart card 6 loading 5 not picked 41 70 preventing jams 41 printing 37 printing test card 13 quality optimizing 43 card design 35 cleaning 41 card part number 64 frequency 40 printer rollers 41 sleeve part number 64 supplies 64 cleaning card running 39 when to run 7 cleaning pen using 41 cleaning roller location 3 cleaning sleeve changing 39 when to replace 7 color alignment p...

Page 122: ... format changing 54 features 16 19 on LCD panel 10 setting up network printer 34 summary 19 types 15 viewing 50 Datacard Customer Care Center ii DB9 port 4 display see LCD panel 10 DM messages 66 Down Arrow key 10 driver data format 16 37 set up 35 setting data format 54 duplex messages 66 duplex module 1 4 E electrical requirements 22 EMC directive 125 Enter key 10 environment operating 22 errors...

Page 123: ...way address setting 57 viewing 51 H handling cards 5 hardware error 81 107 HP print server 27 Web Jetadmin utility 23 I Info Central ii information resources ii input hopper card capacity 4 loading 5 location 1 installation overview 21 using Ethernet port 27 with wired print server 28 with wireless print server 29 IP address required address mode 57 setting 57 view current 51 IS message 70 J jams ...

Page 124: ...on LCD panel 51 magnetic stripe messages 82 module location and type 4 on test cards 13 orientation in input hopper 6 support by data format 20 manual advance knob 2 memory error 76 menu LCD panel 46 messages on LCD panel 10 65 on PC 65 responding to 65 where displayed 19 MIB printer 36 SNMP support 36 monochrome identifying printer 4 print cycles 49 print ribbons 63 printing intensity 59 support ...

Page 125: ... Open Card CD ROM 23 data format 10 17 38 features supported 20 option on printer label 3 printing a card 37 set up card design 35 setting data format 54 utilities 23 operating environment 22 operating systems supported for Open Card feature 25 options 4 output hopper 1 P permissions network 27 pick roller cleaning 41 Ping 23 ports location 2 power receptacle location 2 power off the printer 13 po...

Page 126: ...ons 4 physical description 22 power on 9 restart 33 SNMP support 36 toolbox 37 viewing serial number 47 Printer Guide ii printhead cartridge 3 error 97 temperature 103 printing a card from a PC 37 using Open Card format 38 using the driver 37 problems colors misaligned 41 messages 65 repeated card jams 41 troubleshooting 61 protocols LPD LPR 19 RAW data 19 TCP IP 19 Q quality optimizing 43 R RAW d...

Page 127: ...35 Open Card format 35 site requirements 22 smart card error 115 optional serial port 2 optional USB port 2 orientation in input hopper 6 printer label 4 support by data format 20 SNMP support 36 starter kit 13 static IP setting address mode 55 status light at power on 9 location 1 restart 33 when printing test card 14 StickiCard 40 subnet mask setting 57 viewing 51 SY messages 71 T TCP IP protoco...

Page 128: ... key 10 USB port connect print server 28 location 2 wired print server 28 wireless print server 29 utilities 74 file2prn 23 HP Web Jetadmin 23 operating system 23 tiff2opencard 23 W where to go for more information ii Windows supported operating system 25 wireless adapter for computer 29 ...

Page 129: ... designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harm...

Page 130: ...the event of interference the user at their own expense will be required to take whatever measures are necessary to correct the problem Notice for Taiwan Notice for Japan This equipment is in the Class A category of information technology equipment based on the rules of the Voluntary Control Council for Interference by Information Technology Equipment VCCI When used in a residential area radio int...

Page 131: ...Group You may not operate the printer after modifying the reader or its method of operation Liability statement This Datacard brand product has been built to the high standards of DataCard Corporation doing business as Datacard Group Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety PLEASE DO NOT ATTEMPT TO OPERATE OR REPAIR THIS EQUIPMENT W...

Page 132: ...on a stable surface table and ensure floors in the work area are dry and non slip Insulated rubber floor mats are preferred Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency Know the location of fire extinguishers and how to use them ABC type extinguishers may be used on electrical fires Know local procedures for fir...

Page 133: ...on in the European Union and other countries HP Jetdirect and Web Jetadmin are trademarks of Hewlett Packard Development Corporation SCM is a trademark of SCM Microsystems Inc iCLASS and HID are registered trademarks of HID Corporation All other trademarks are the property of their respective owners Names and logos on sample cards are fictitious Any similarity to actual names trademarks or trade n...

Page 134: ...CP60 Printer Guide 558871 201 Rev A July 2005 ...

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