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DM-00767 Duplex Jam
The card is lost in the duplex module.
Possible Cause 1:
A card is jammed in or near the duplex module.
Solution 1a:
Open the of the printer (1). Release any cards stuck in the
module (2). Make sure that the duplex mechanism can move freely in the
direction shown (3).
Solution 1b:
If the card is stuck between the upper and lower duplex units,
remove the card from the printer. You might see a “PR 01706” message
after removing the card. Clear the message to continue.
Possible Cause 2:
The rollers in the duplex mechanism are dirty.
Solution 2:
Run a printer cleaning card, and then clean the printer rollers
including the duplex module rollers.
If you cannot fix the problem,
contact your service provider for assistance.
Related Topics:
"Cleaning the printer" on page 39
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Summary of Contents for CP60
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