Chapter 2. Installing Your ATS
2.9
Technical Support
CyberOptics Semiconductor offers free technical support to customers. If the ATS hardware or
software appear to be malfunctioning, please contact us, and we’ll be happy to assist you.
When you contact us, please make sure that you have the following information available:
•
A detailed description of the problem you are having, including the exact text of any
error messages and a list of steps to reproduce the problem.
•
Information about your computer, including manufacturer, CPU type, version of
Windows, and memory size.
•
The version of the TeachView application. The software version is available in the
TeachView application by choosing the
Help > About TeachView
menu item.
Figure 2.6: The About TeachView Dialog
If you are using TeachTarget, a similar dialog is available from the
Help > About
TeachTarget
menu item.
•
The serial number of your teaching wafer. The serial number of the teaching wafer is
printed on a label on the top of the teaching wafer. The serial number is also available
in the TeachView application by choosing the
Help > About your ATS Wafer
menu
item.
Figure 2.7: The About your ATS Wafer Dialog