Product Manual – DOC. 8432A
Crestron Pyng OS 2 for CP4-R
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Solution
Depending on the issue, multiple solutions may be attempted:
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In the Sonos app, ungroup all devices, and then start a new Sonos discovery scan.
•
Remove all Sonos devices in the Crestron Pyng system, and then add one new
device to the system.
•
For a "Favorites Event Subscription Timeout" or "Favorites Event Subscription
Failed" message, select the Subscriptions tab in the Sonos System Settings
page, and then press the Refresh button for the Favorites event.
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For a "Group Configuration Event Subscription Timeout" or "Group
Configuration Event Subscription Failed" message, select the Subscriptions tab
in the Sonos System Settings page, and then press the Refresh button for the
Group Configuration event.
If the above solutions do not fix the issue:
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Power cycle the Sonos devices, and wait until they are discovered in the Sonos
app.
NOTE:
Close the Sonos app after powering down a Sonos device.
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Power cycle the CP4-R.
