Product Manual – DOC. 8432A
Crestron Pyng OS 2 for CP4-R
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201
Solution
1.
Open the Sonos app.
2.
To verify that the devices that are assigned in the Crestron Pyng system are
online, test to see if the devices can be controlled via the app.
NOTE:
Always close the Sonos app before verifying that a Sonos device is online.
3.
If the device can be controlled, start a Sonos discovery scan on the Pair Devices
screen to discover the device.
No Devices Found
This issue occurs when no Sonos devices are discovered by the Crestron Pyng system.
Issue(s)
No Sonos devices were found during the Sonos discovery scan.
Explanation
When a Sonos discovery is initiated, a two-stage discovery process begins. In the first
stage, a multicast message is sent out on the network. The Crestron Pyng system gives
Sonos devices 30 seconds to respond. If at least one device responds during this interval,
discovery is stopped. On the Sonos System Settings screen, a "Multicast Success"
message is displayed.
If no devices are discovered during the first stage, a second multicast message is sent
out on the network. If no Sonos devices respond within 30 seconds, a "No Devices
Found" error is raised. The Crestron Pyng system provides a notification of this issue on
the Diagnostics screen.
