Crane Merchandising Systems BevMAX 4 Series, Technical Manual

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BEVMAX 4 5800-4/3800-4 TROUBLESHOOTING “XY” ISSUES
1. Selection will not vend.
a. Does a different selection vend?
i. Perform TEST VEND in TEST MODE to ensure proper selection vends.
ii. Check Custom Space-To-Sales has been enabled.
1. Check STS configuration in Menu and verify that the selection in question has a
column assigned to it.
b. Did the gate actuate at all?
i. Plunger cycled but gate but did not fully actuate.
1. Gate Sticking.
a. Check plunger to target alignment in DN Factory Diagnostics BevMax
Setup Coke Factory Setup Position Test.
b. Shuttle bad.
c. Bent pins.
d. Check gear box & follower.
2. Possible delivery cup assembly position alignment problem
a. Plunger should hit approximately ¼” from top edge of target.
i. Adjust shelf adjust in DN Factory Diagnostics BevMax Setup
Coke Factory Setup Set Shelf Offset.
b. Perform vend test on selections.
i. Only occurs on one column.
1. Defective target.
2. Defective gear box.
3. Defective
follower.
ii. Occurs on entire shelf.
1. Shelf not secured on supports.
2. Position
alignment.
iii. Occurs on same column, multiple shelves (A2, B2, C2, D2, E2).
1. Shelf not secured on supports.
2. Position
alignment.
3. Plunger did not cycle fully.
a. Replace delivery cup assembly.
b. Replace control board.
ii. Gate did actuate
1. Product and gate mismatch.
2. Possible delivery cup assembly position alignment problem
a. Plunger should hit approximately ¼” from top edge of target.
i. Adjust position alignment in DN Factory Diagnostics BevMax
Setup Coke Factory Setup Set Shelf Offset.
b. Perform vend test on columns.
i. Only occurs on one column.
1. Defective target.
2. Defective gear box.
3. Defective
follower.
3. Dirty / worn tray slide with pusher.
a. Check slide with pusher.
2. Delivery Cup Assembly Plunger Issues.
a. Plunger jam/dry vend controller sets the error message “Vend Mechanism, PICKI or PICKO Error”.
i. Syrup/dirt causing plunger or plunger home switches to stick.
ii. Replace delivery cup assembly.
iii. Replace Control Board.
1. Software did not attempt to vend.
a. Check error list. Does error list show Vend Mechanism error?
b. A previous vend operation or vend test failed.
2. Software has selection identified as sold out.
3. Selection is disabled for recorded Refrigeration Health Timer or Health Code.
4. Selection is disabled through Select Block.