Compaq Deskpro 4000S - Desktop PC Reference Manual Download

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3-2

Using Network Communications

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File Name Ch3.doc Part Number 288393-001

Identifying the

Network Connectors

The following Ethernet connectors are built into the computer
on the rear panel:

■

RJ-45 (8-pin) connector

■

AUI (15-pin) connector

✎

An AUI-BNC transceiver is optional.

The network can only be active on one connector or the other.
By default, your computer is configured for 10/100 operation
with the RJ-45 connector. To enable the AUI connector,
complete the following steps:

1. Double-click the Network icon, located in the Control

Panel.

2. Double-click the Compaq Netelligent 10/100 TX

Embedded UTP Controller.

3. Select the Advanced Properties tab.

4. Select Media Connector.

5. Change the value to AUI.

6. Exit the Network control application.

You will be prompted to restart your computer in order for
the changes to take affect.

Summary of Contents for Deskpro 4000S - Desktop PC

Page 1: ...R EFERENCE G UIDE Compaq Deskpro 4000S Series of Personal Computers REFERENCE GUIDE Compaq Deskpro 4000S Series of Personal Computers 288393 001 ...

Page 2: ...Writer Dianne Fielden Saved by Alyce Klingler Castle Saved date 05 29 97 4 35 PM Pages 2 Words 175 Template c template commercial commnoti dot ...

Page 3: ...oduced in any form without prior written consent from Compaq Computer Corporation 1997 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq and Deskpro registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Windows NT is a trademark of Microsoft Corporation The software described in this guide is furnished u...

Page 4: ...Writer Dianne Fielden Saved by Alyce Klingler Castle Saved date 05 29 97 4 35 PM Pages 2 Words 175 Template c template commercial commnoti dot ...

Page 5: ...essed at the same time the action is represented by the key names and the plus symbol For example Ctrl Alt Delete The names of files are presented in uppercase italic type as shown here FILENAME The names of commands folders or directories are presented in uppercase type as shown here COMMAND or DIRECTORY Commands that are to be entered at the system prompt are shown on a separate line When you ar...

Page 6: ... of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information Text set off in this manner presents clarifying information specific instructions commentary sidelights or points of information Environmental Commitment Compaq is committed to making environmentally friendly products Your computer was produced in a ch...

Page 7: ...mputer combines an Intel Pentium Processor with MMX technology 166 MHz or 200 MHz with a generous 2 1 GB hard drive and up to 32 MB of standard SDRAM system memory Upgrades are simple with a slide out system board and tool less removal of most internal components This chapter describes the features and components of your Compaq Deskpro 4000S Personal Computer Compaq Deskpro 4000S Features Intel Pe...

Page 8: ...ed UTP Controller including RJ 45 cable and AUI interface an AUI BNC connector is optional Compaq Enhanced Keyboard One PCI ISA combo expansion slot Three drive bays one internal and two external 76 watt continuous power supply Compaq supplied drivers and utilities Preloaded Software The following Compaq software is preloaded on the computer Partition based Compaq Diagnostics utilities Compaq Diag...

Page 9: ...s Ref Component Function 1 Power Switch Turns the computer on and off 2 Diskette Drive Activity Light Turns on when the diskette drive is reading or saving data 3 Diskette Eject Button Ejects a loaded diskette 4 CD ROM Eject Button On CD ROM models press to eject the CD ROM tray 5 Hard Drive Activity Light Turns on when the hard drive is reading or saving data 6 Power On Light Turns on when power ...

Page 10: ...Connector 15 pin connector Connects the Ethernet network using an AUI cable or an AUI to BNC transceiver 4 Mouse Connector Connects the mouse green colored connector 5 Power Cord Connects the computer to an electrical power outlet 6 Universal Serial Bus USB Connectors Connects the computer to any USB device while the computer is operating a fully functional plug and play connector 7 Parallel Conne...

Page 11: ...equipment do not disable this feature Drive Positions The computer can house up to three mass storage devices Desktop Drive Positions Desktop Drive Configuration Drive Position 1 Standard 3 5 inch third height 1 44 MB diskette drive 2 Optional CD ROM drive 3 Standard hard drive bay 3 5 inch third height This bay takes only the Compaq Slimline 20X CD ROM Drive To verify the type size and capacity o...

Page 12: ...Ctrl Used in combination with another key its effect depends on the application software you are using 2 Windows Logo Used to open the Start menu in Microsoft Windows 95 Used in combination with other keys to perform other functions See the following table 3 Alt Use in combination with another key its effect depends on the application software you are using 4 Application Used like the right mouse ...

Page 13: ...ns and Functions Windows Logo Key Combination Functionality in Windows 95 Windows logo key F1 Displays a pop up menu for the selected object Windows logo key Tab Activates the next Taskbar button Windows logo key E Launches Explore My Computer Windows logo key F Launches Find Document Windows logo key Ctrl F Launches Find Computer Windows logo key M Minimizes all open applications Shift Windows lo...

Page 14: ...he front of the desktop unit as this also restricts airflow Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold For information about the recommended temperature and humidity ranges for your computer refer to Appendix B Specifications Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material ...

Page 15: ...uration Management Integration Management Asset Management Conducting a physical inventory of personal computers key components and monitors can be time consuming and costly The Compaq Deskpro 4000S Asset Management solution to this problem begins with AssetControl hardware designed and built into new Compaq personal computers key components and monitors that support the VESA DDC2B DIMM SPD and ED...

Page 16: ...DMI 2 0 Simplify and help ensure the accuracy of inventory and accounting procedures Streamline service calls by giving the administrator fast access to the Compaq personal computer configuration and history Simplify remote software distribution procedures by allowing the system administrator to identify software and revision levels remotely Enhanced Compaq Insight Personal Edition Compaq Diagnost...

Page 17: ...oolbar As you move your cursor over the toolbar icons the corresponding category names appear near the cursor 3 To display more detailed information in a selected category click More in the Information Level box Categories or items of information displayed by Enhanced Compaq Insight Personal Edition are similar to but may vary slightly from the information presented in View System Information INSP...

Page 18: ...nt application SMART II Hard Drive Fault Prediction The SMART II hard drive monitors hard drive activity to predict failures before they occur Fault prediction and failure indication parameters such as abnormal variations in spinup and seek times or non correctable read and write errors are tracked to determine the hard drive condition Should these errors become significant the computer displays a...

Page 19: ...n all Compaq Deskpro 4000S Personal Computers Your Deskpro 4000S comes standard with non ECC DIMMs To use this optional feature you must replace the standard DIMMs with ECC DIMMs Under normal operations your Compaq Deskpro 4000S Personal Computer can use either standard DIMMs or ECC DIMMs Monitor Fault Diagnosis New Compaq monitors detect when the operating temperature exceeds the normal range or ...

Page 20: ...t alerts This agent is an extension to the Microsoft Windows 95 tape backup agent for the standalone application ARCsolo for Windows This agent works with the SMART II hard drive to ensure that critical data will be protected in the event of a hard drive failure Since your Compaq Deskpro 4000S Personal Computer does not have an open bay for an internal PD CD drive or tape drive Proactive Backup wi...

Page 21: ... Computer Setup from the Compaq Utilities menu Serial Parallel or USB Interface Control Prevents transfer of data through the integrated serial parallel or USB universal serial bus interface Computer Setup from the Compaq Utilities menu Also available through Windows 95 Device Manager Power On Password Prevents use of the computer until the password is entered This can apply to both initial comput...

Page 22: ... secure the computer to a fixed object to prevent theft of the computer Install a padlock with the security bracket to inhibit access to the interior of the computer add a cable lock to secure the computer to a fixed object For more information about Computer Setup refer to Chapter 6 Using Compaq Utilities In some cases you may also need to set switches For more information about these switches re...

Page 23: ...ain menu select Computer Setup and press the Enter key 5 Select the Built In Devices option 6 Select the Security Management option 7 Locate the Setup Password option and select Enable Setup Password 8 Follow the instructions on the screen to establish a setup password then select OK 9 Choose any other setup password preferences then select OK to exit the security management screen For more inform...

Page 24: ... lower right corner of the screen press the F10 key If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility 3 Press the Enter key to bypass the welcome screens and display the main menu 4 From the main menu select Computer Setup and press the Enter key 5 Select the Built In Devices option 6 Select the Security Management opt...

Page 25: ... tries you must turn off the computer then turn it on again before you can continue Changing a Password To change the power on or setup password complete the following steps 1 Turn on the computer 2 When the key icon appears type your current password a slash or alternate delimiter character your new password another slash or alternate delimiter character and your new password again as shown curre...

Page 26: ...edure deletes the password until you establish a new one through Security Management National Keyboard Delimiter Characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer To determine the delimiter key required for changing or deleting your password find your...

Page 27: ...age Refer to Chapter 5 Upgrading the Desktop Computer for computer disassembly instructions 3 Turn switch SW1 position 1 to the on position Refer to Appendix I System Board Jumpers and Switches for more information Locating the Password Jumper on the System Board 4 Reassemble and restart the computer Your power on password is now disabled Disabling the power on password does not clear it If you fo...

Page 28: ...res complete the following steps 1 Turn on the computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility 3 Press the Enter key to bypass the welcome screens and display the main menu 4 Select Computer Setup from the main men...

Page 29: ... application cannot be accessed but remains in view unless the QuickBlank feature is also enabled through the Computer Setup utility Enabling the Keyboard and Mouse Interface To enable the keyboard and input device connected to the mouse connector enter the power on password For security reasons the characters you type do not appear on the screen The application will not be affected by the charact...

Page 30: ...ages from the Compaq World Wide Web site www compaq com CAUTION For maximum ROM protection be sure to establish a setup password The setup password prevents unauthorized ROM upgrades Upgrading Flash ROM To upgrade the ROM after you receive an upgraded ROMPaq diskette complete the following steps 1 Insert the ROMPaq diskette in the diskette drive enter the correct command and the computer will prom...

Page 31: ...o be secure and fail safe All Deskpro 4000S ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize potential corruptions The ROM firmware includes a Boot Block that is protected during the flash process and allows the computer to be restarted in the unlikely event of an unsuccessful ROM flash Remote ROM Flash is performed in two stages 1 System administrator uses th...

Page 32: ...ette which will program the system ROM with a valid image Because there is no video or hard drive support from the Boot Block ROM the keyboard lights communicate information When the Boot Block detects an invalid system ROM the system sounds a series of beeps one long and three short and flashes the three keyboard lights To recover the system after hearing the FailSafe Boot Block beeps complete th...

Page 33: ...nter the setup password The light remains turned on until you enter a valid setup password ON OFF OFF System could not start from diskette because the ROMPaq diskette is not present is bad or the drive is not ready Insert a valid ROMPaq diskette turn the power off then turn the power on OFF OFF ON ROM upgrade failed Try another ROMPaq diskette If the light remains turned on contact Compaq customer...

Page 34: ...Use of Remote Security Management requires an established setup password Remote Security Management is performed in two stages 1 System administrator uses the Remote Management Setup software on a centralized management console to define the security parameters 2 System administrator uses a PC LAN management product to distribute the settings over the network to remote Compaq Deskpro 4000S Persona...

Page 35: ...Replicated Setup The Replicated Setup feature gives an administrator the ability to easily copy one Deskpro 4000S setup configuration to other computers of the same model This allows for faster more consistent configuration of multiple Deskpro 4000S computers Using Replicated Setup To use Replicated Setup in Computer Setup complete the following steps 1 Access Computer Setup from the Compaq Utilit...

Page 36: ...from the Compaq Utilities menu 2 Select the Built In Devices option 3 Select the Power Management option 4 Select SUSPEND in the Power Button Mode section For more information about the various screen and configuration options refer to Chapter 6 Using Compaq Utilities 5 Select File Save Changes and Exit from the menu bar near the top of the screen After configuring the power button to function as ...

Page 37: ...sed operating systems it is important to implement the support software designed for that operating system If you plan to run any of the following operating systems on your computer you must install corresponding Compaq device drivers and utilities to ensure all features are supported and functioning properly Microsoft Windows 3 1 IBM OS 2 Microsoft Windows NT Workstation 3 51 or 4 0 A version of ...

Page 38: ...n purchase a yearly subscription that delivers up to 12 monthly CD ROMs The annual subscription ensures your continuous access to the latest developments To order the CD or backup diskettes call the appropriate number found in the Worldwide Telephone Numbers table in Chapter 7 Troubleshooting If you call Compaq to place an order be sure to have the serial number of your computer available The seri...

Page 39: ...paq World Wide Web site www compaq com Ordering Backup Diskettes To protect your software from loss or damage you should keep a copy of all system software applications and related files that are stored on your hard drive You can order a set of backup diskettes from Compaq at nominal cost or you can make your own backup diskettes tapes or discs You can order backup diskettes from Compaq for all of...

Page 40: ...eability Guide Compaq Insight Manager and the Insight Management Agents Using the industry standard Simple Network Management Protocol SNMP found in Microsoft Windows 95 and Windows NT Workstation Compaq has continued the migration of management tools from servers to desktops by enhancing Compaq Insight Manager Compaq Insight Manager allows the LAN administrator to remotely view AssetControl data ...

Page 41: ...ion Systems Management Server Novell ManageWise Seagate LAN Directory Symantec Norton Administrator for Networks Tally Systems NetCensus For more information on integrating with leading PC LAN management software refer to the online Intelligent Manageability Guide In addition to integrating Intelligent Manageability features with the PC LAN management applications highlighted above Compaq also int...

Page 42: ...Writer Dianne Fielden Saved by Alyce Klingler Castle Saved date 05 29 97 4 35 PM Pages 2 Words 175 Template c template commercial commnoti dot ...

Page 43: ...uter to computer and run common software programs The Compaq Netelligent 10 100 TX Embedded UTP Controller automatically senses the data throughput speed of the network 10Base T or 100Base TX and configures itself appropriately 100 Base TX operation requires the use of Category 5 UTP cable with an RJ 45 network connection The controller also features Remote Wakeup which allows the system administr...

Page 44: ...NC transceiver is optional The network can only be active on one connector or the other By default your computer is configured for 10 100 operation with the RJ 45 connector To enable the AUI connector complete the following steps 1 Double click the Network icon located in the Control Panel 2 Double click the Compaq Netelligent 10 100 TX Embedded UTP Controller 3 Select the Advanced Properties tab ...

Page 45: ...hernet AUI Connector connects the Ethernet network using an AUI cable or an AUI to BNC transceiver 2 Or if you are using an RJ 45 cable connect to an Ethernet RJ 45 Connector 2 on your computer 3 Ensure that both connections are secure 4 Ethernet RJ 45 Activity lights 3 Yellow light blinks when linking to the network green light blinks during network activity Network Connections and Status Lights ...

Page 46: ...s if the attached network supports 10Mbs or 100Mbs and configures itself accordingly This process of determining the maximum network operating speed is known as autosensing The computer begins autosensing whenever it loses a valid network link for example if the cable is disconnected In addition to determining the network operating speed the computer determined if full duplex is supported Full dup...

Page 47: ...ork software enable the computer to communicate with the network Device drivers are supplied for Windows 95 If you are using another operating system device drivers may be installed from diskettes included with the network operating system or are available from Compaq If reinstallation ever becomes necessary use your backup diskettes and complete the following installation instructions If you did ...

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Page 49: ...e diskette drives Insert the metal end of the diskette into the drive label side up Use a 1 44 megabyte diskette if you need to reboot Be sure to wait until the diskette drive light is off before you remove the diskette from the diskette drive When the drive light is on the drive is either reading information from the diskette or storing information on the diskette Removing the diskette during eit...

Page 50: ... to remove it After manually removing a diskette and before shipping your computer be sure to turn on power to the computer to allow the diskette drive to reset the eject mechanism Creating Windows Disks If you create a Windows 95 startup disk use a 1 44 megabyte diskette The Windows 95 Create System Disks utility which creates a complete set of Windows 95 Setup Disks is designed for use with 1 44...

Page 51: ...of digital information The components on the front panel of the drive are shown and described in Chapter 1 The Computer at a Glance Inserting and Removing a CD ROM or Compact Disc With the computer turned on you can insert a disc by pressing the CD ROM Eject Button on the front panel of the drive Put the CD into the CD ROM tray and press the tray back in The drive performs a diagnostic check and a...

Page 52: ...ading Avoid exposing the drive to sudden changes in temperature as condensation may form inside the unit If the temperature suddenly changes while the drive is on wait at least one hour before you turn off the power If you operate the unit immediately it may malfunction while reading Avoid placing the drive in a location that is subject to high humidity extreme temperatures mechanical vibration or...

Page 53: ...t internal components Quick Release Cover Latches located on the sides of the computer allow easy removal of the computer cover without the use of tools This chapter describes the following procedures needed for upgrades or service of your computer Mounting the computer Device installation sequence Locating the serial number Removing the cover Removing the expansion card cage Installing an expansi...

Page 54: ...ting method requires removing the system board Compaq recommends that you contact your authorized Compaq dealer or service provider when using this installation CAUTION Do not mount the computer upside down when using this procedure Bracket Mounting Method The computer may be mounted in a horizontal or vertical mode using the mounting bracket available from Compaq Refer to the documentation includ...

Page 55: ...anne Fielden Saved By Troy Witte Saved Date 06 18 97 11 06 AM Pages 18 Words 2258 Template c template commercial comm dot File Name Ch5 doc Part Number 288393 001 Vertical Mounting Bracket Method Horizontal Mounting Bracket Method ...

Page 56: ... There must be at least two 2 inch 5 1 cm diameter holes in the back of the drawer One hole must be immediately behind the power supply for exhaust air and the other should be used for routing the cables CAUTION Cables should not be run through the exhaust air hole 3 There must be at least nine holes ranging in size from 0 38 to 0 50 inches 1 0 to 1 3 cm in diameter in the front drawer panel or in...

Page 57: ...ent For more information about Computer Setup refer to Chapter 6 Using Compaq Utilities 1 If the computer is already on turn it off and disconnect the power cord from the wall outlet WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching WARNIN...

Page 58: ...st the computer optional using the TEST utility When to Reconfigure the Computer System configuration is the process of specifying the devices and programs that make up a computer system When you add or remove optional equipment you must reconfigure the computer to recognize these changes Windows 95 automatically recognizes all Plug and Play devices installed However if the device is not a Plug an...

Page 59: ... of the computer allow easy removal of the computer cover without the use of tools To remove the cover follow these steps CAUTION Before removing the computer cover ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet 1 Prepare the computer for disassembly 2 Press in the button on each side of the front bezel to release the Quick Release Cover L...

Page 60: ... 001 Removing the Expansion Card Cage To remove the expansion card cage complete the following steps 1 Prepare the computer for disassembly 2 Remove the system unit cover 3 Pull the expansion card cage straight up to remove it from the chassis Removing the Expansion Card Cage When installing the expansion card cage ensure that the tab on the brace latches into the slot on the side of the power sup...

Page 61: ...tall the expansion board 5 Reinstall screws to secure the board When you install an expansion board make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot Upgrading Memory Memory may be expanded by replacing or adding up to two dual inline memory modules DIMMs at a time onto the system board Your Deskpro 4000S Personal Computer can accept sta...

Page 62: ...h5 doc Part Number 288393 001 To insert or remove a memory module complete the following steps 1 Prepare the computer for disassembly 2 Remove the system unit cover 3 Rotate the Easy Access Drive Bay to an upright position CAUTION Check the position of all cables and wires before raising or lowering the Easy Access Drive Bay to prevent damage Rotating the Easy Access Drive Bay ...

Page 63: ...f the DIMM socket at the same time 1 This releases the module and partially pushes it out of the socket 5 Lift the module from the socket 6 To install a memory module reverse the procedure Push the module down 2 into the socket ensuring that it is fully inserted and properly seated 3 Inserting a Memory Module When the computer starts up it will recognize the system memory upgrade and automatically...

Page 64: ...ve or add a CD ROM drive This section describes how to remove the bezel blank how to upgrade the hard drive and how to install a CD ROM drive Removing a Blank Drive Bezel To remove a blank drive bezel complete the following steps 1 Prepare the computer for disassembly 2 Remove the system unit cover 3 Lay the system unit cover top down on a protected work surface Squeeze the two tabs on the right s...

Page 65: ... The 3 5 inch hard drive is located on the right side of the computer in the lower position To remove the drive complete the following steps 1 Prepare the computer for disassembly 2 Remove the system unit cover 3 Remove the 5 25 inch CD ROM drive if present To access the hard drive you must remove a CD ROM drive if installed 4 Disconnect the cables from the back of the drive Disconnecting Cables f...

Page 66: ...3 001 5 Pull the locking lever on the left side of the drive to the left Slide the drive to the rear of the bay then lift the drive from the bay Removing the Hard Drive When replacing the hard drive transfer the four screws from the old drive to the new one There are two shoulder head screws on the left side of the drive and two hi top screws on the right side The screws take the place of drive ra...

Page 67: ...ch side of the drive Screws on the left latch side are shoulder head screws Screws on the right side are hi top screws Installing Guide Screws in the CD ROM Drive 2 Install the CD ROM adapter onto the back of the drive 3 Position the guide screws on the drive into the J slots in the drive bay Slide the drive toward the front of the computer Ensure that the spring loaded locking lever properly secu...

Page 68: ...able clip on the underside of the Easy Access Drive Bay 6 Return the Easy Access Drive Bay to the normal position and connect the ribbon cable to the CD ROM Adapter on the rear of the drive If you have also installed an audio board on the computer connect the audio cable from the J11 on the system board to the audio board The ribbon cable is a multifunction cable that carries power audio and data ...

Page 69: ...cally reconfigure the computer If you have installed a third party hard drive that is not a Plug and Play device you will need to run Computer Setup to reconfigure the computer Refer to Chapter 6 Using Compaq Utilities for information on running Computer Setup CAUTION When servicing the computer ensure that cables are placed in their proper locations during the reassembly process Improper cable pl...

Page 70: ...llowing steps 1 Separate the pieces of the security bracket by bending the metal where the three pieces join 2 Insert the tang of the narrow bracket into the slot and slide the U shaped bracket between it and the system unit cover 3 Install the self tapping screw included in the cable lock kit 4 Cover the screw with the flat portion of the bracket 5 Install a lock not provided to secure the top pa...

Page 71: ...tic utilities can provide this information and can also be used for the following To change factory default settings and to set or change the system configuration which is sometimes necessary when you add or remove hardware To solve system configuration errors detected during the power on self test POST To establish and manage passwords and other security management features To establish and manag...

Page 72: ...p Compaq Utilities This section describes the options available in Compaq Utilities When using these utilities see the online help for specific information Using the Compaq Utilities Menu To access the Compaq Utilities menu complete the following steps 1 Turn on or restart the computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key If you do not pres...

Page 73: ...es Sub Menu Button Configuration Option Description or Function Video Driver and resolution Lists driver and current resolution settings Storage Diskette drive Allows you to specify diskette drive types Allows you to enable second diskette drive Removable media Allows you to disable boot ability and or disable write ability IDE Devices Lists detected IDE devices SCSI Devices Lists detected SCSI de...

Page 74: ...uration Option Description or Function Security Management Power On Password Allows you to enable power on password Allows you to specify prompting for power on password Allows you to enable Network Server Mode which allows for restarting of computer from hard drive or network when the keyboard is disabled Allows you to enable QuickLock QuickBlank NOTE To maintain the security of QuickLock QuickBl...

Page 75: ...uter Setup USB Allows you to disable USB ports System Information Processor Lists CPU type maximum speed and presence of coprocessor System Parameters Lists asset tag and serial number which are already assigned to the computer Allows you to specify ownership tag which is displayed during POST Quick Boot Allows you to enable Quick Boot which is faster than Full Boot but does not run all of the dia...

Page 76: ... messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to Descriptive mode during POST press any key except F10 Descriptive Boot shows all system messages during POST Date Time Allows you to modify or enter date and time Communications Serial Ports Lists available serial ports and settings Allows yo...

Page 77: ...to set hard drive and system timeouts NOTE You can also set some power management preferences in Windows 95 by selecting the Power Management and Display icons in the Control Panel Power Button Mode Allows you to specify Legacy mode or SUSPEND mode CAUTION Using the Energy Save Monitor feature with non Energy Star compliant monitors may cause video distortion when the Energy Save timeout occurs Ad...

Page 78: ...ter Checkup TEST in the following instances To determine if all devices are recognized by the system and functioning properly Running TEST is optional but recommended after you install or connect a new device To save print or display the information generated by TEST It is recommended that you run TEST and have the printed report available before placing a call to the Compaq Customer Support Cente...

Page 79: ...ck Check Diagnostics This option runs a quick general test on each device with a minimal number of prompts If errors occur they are displayed when the testing is complete Automatic Diagnostics This option runs unattended maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to print or file a log of errors Prompted Diagnostics This ...

Page 80: ... run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center To assist your Compaq authorized dealer reseller or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing INSPECT provides the following information about the system s operating environment Contents of t...

Page 81: ...the diagnostics software preinstalled on your computer onto diskette Compaq strongly recommends that you make a backup copy of the diagnostics software as soon as possible This utility is not available in Compaq Diagnostics for Windows it must be accessed through the Compaq Utilities menu Exiting the Compaq Utilities Menu To exit the Compaq Utilities menu select the Exit option or press Ctrl Alt D...

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Page 83: ...mode Clean Boot suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to Descriptive mode during POST press any key except F10 Descriptive Boot shows all system messages during POST To see the system messages every time you restart your computer reconfigure your computer to th...

Page 84: ...alled for example if you are using a mouse you need a mouse device driver Make sure that all printer drivers have been installed for each application CAUTION Turn off the computer before disconnecting any cables Take out all diskettes from the diskette drives before you turn on your system Prefailure Warranty The Prefailure Warranty ensures that when you receive notification of a prefailure condit...

Page 85: ...l power source Connect to an external power source Cables to the external power source are unplugged Ensure that cables connecting the computer and the external source are plugged in properly A defective PCI or ISA card has been installed Remove any adapter card that was just installed Computer doesn t automatically display the date and time RTC real time clock battery may need to be replaced Batt...

Page 86: ...onnected Reconnect drive cable Diskette drive cannot write to a diskette Diskette is not formatted Format the diskette Diskette is write protected Use another diskette or remove the write protection Writing to the wrong drive Check the drive letter in your path statement Not enough space is left on the diskette Use another diskette Diskette write control is enabled Check your security feature sett...

Page 87: ...en Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet The QuickBlank feature has been enabled through Computer Setup Run Computer Setup and disable the QuickBlank feature The energy saver feature has been ena...

Page 88: ... and sync options if this option is available to 75 ohms with the sync set to External Refer to the documentation included with the monitor Screen goes blank You may have a screen blanking utility installed or energy saver features are enabled Press any key or type password The picture is broken up or it rolls jitters or blinks The monitor connections may be incomplete or the monitor may be incorr...

Page 89: ...correct printer drivers for your application are not installed Install the correct printer drivers for your application If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer will not turn on The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Prints garbled info...

Page 90: ...operly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do n...

Page 91: ...work controller is not set up properly Use the Network control application to verify that device is working properly For more information refer to Chapter 3 Network Communications System is configured for AUI connection No solution link LED does not apply to AUI connections Network driver is not properly loaded Reinstall network drivers For more information refer to Chapter 3 Network Communication...

Page 92: ...mputer Setup and modify the network controller memory value Diagnostics passes but the computer does not communicate with the network Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller The network controller is not configured for this compute...

Page 93: ... provider Solving Memory Problems If you encounter memory problems refer to the common causes and solutions listed in the following table Problem Cause Solution Out of Memory error Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory require...

Page 94: ...t came with the CD ROM Solving Software Problems Most software problems occur as a result of the following The application was not installed correctly Memory was not allocated correctly There is a conflict between applications Solving Problems Using Local Alert Messages A Local Alert message notifies you of an impending hardware fault If the computer is connected to a network and the Compaq Insigh...

Page 95: ...off for 5 minutes At that time it should be safe to turn on power to the computer 7 Contact your system administrator if you are still experiencing problems Worldwide Telephone Numbers Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance General Information Numbers Product information technical assistance and the location of your nearest...

Page 96: ...ort 61 2 9911 1955 PaqFax 61 2 9911 1982 Austria General Information 0222 8 78 16 16 Technical Support 0222 8 78 16 16 Ordering Backup Software 31 55 38 43 39 Belgium Luxemburg General Information Bel Lux 0903 99 036 45BF min 089 89 232 12 5LF min Compaq Care Center Bel Lux 0903 99 036 45BF min 089 89 232 12 5LF min Compaq Care Center Fax 32 2 725 22 13 General Fax 32 2 725 22 13 FaxPaq 32 2 716 9...

Page 97: ...ry Pack Recycling 1 800 263 5868 Caribbean General Information 1 281 514 4220 Technical Support 1 281 518 2200 Chile General Information 56 2 274 1911 Technical Support 56 2 274 3007 China General Information 86 10 68313399 Technical support 86 10 68346721 BBS 86 10 68346709 PaqFax 86 10 68346724 Compaq Verification Center 86 10 68346739 Compaq Management Service Center 86 10 68313399 5873 Colombi...

Page 98: ...hnical Support 33 1 41 33 44 55 Germany General Information 0180 3 22 12 21 General Information Fax 0180 3 22 12 20 All Products Fax 0180 5 21 21 17 Menu Selection 0190 88 80 80 0 12 DM 2 sec or 3 60 DM min Presario Hotline 0190 88 80 81 0 12 DM 2 sec or 3 60 DM min Notebook Hotline 0190 88 80 82 0 12 DM 2 sec or 3 60 DM min Desktop Hotline 0190 88 80 83 0 12 DM 2 sec or 3 60 DM min Server Hotline...

Page 99: ...l Information 91 80 559 6023 PaqFax 91 80 559 8989 BBS 91 80 559 8900 Israel General Information 972 3 6363 444 Fax 972 3 6396 601 Technical Support 49 89 9933 2891 Italy General Information 39 2 57 59 03 00 Technical Support 39 2 57 59 03 00 BBS 39 2 89 200 222 Ordering Backup Software 39 1 67 859 030 Japan General Information 0120 101 589 Technical Support 0120 101 589 Presario 0120 099 589 Wind...

Page 100: ...ormation 0182 565805 Presario Customer Support 06 32023091 Dfl 0 75 min Presario Fax 06 8212391 Dfl 0 40 min Customer Support for all other products 06 91681616 Dfl 0 75 min Fax for all other products 06 8991116 Dfl 0 40 min QuickLine Bulletin Board 0182 572366 New Zealand General Information 64 9 307 3969 Norway General Information 47 22 07 20 20 Technical Support 47 22 07 20 20 Poland General In...

Page 101: ...formation 34 902 10 14 14 Technical Support 34 1 640 1302 Sweden General Information 46 8 703 5200 Sales Information 46 8 703 52 40 Tone 1 Technical support key accounts 46 8 703 52 40 Tone 2 Technical support charged calls 0729 36 20 00 FaqPax hämtfax 46 8 703 52 25 QuickLine BBS 46 8 703 52 20 Switzerland InfoLine 0844 844 111 Presario Hotline 157 64 00 SFr 3 13 min Equipment Hotline Desktop and...

Page 102: ... Email Address taiwan netgate compaq com Thailand General Information 62 2 679 6222 United Arab Emirates Dubai General Information 97 14 818100 United Kingdom General Information 0990 134456 FaxPaq 0181 332 3550 QuickLine Bulletin Board 0181 332 9499 United States General Information 1 800 345 1518 Technical Support 1 800 OKCOMPAQ 1 800 652 6672 PaqFax 1 800 345 1518 Download Facility modem access...

Page 103: ...ence will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Con...

Page 104: ...egarding this declaration contact Compaq Computer Corporation P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 Or call 281 514 3333 To identify this product refer to the Series number found on the product Energy Star Compliance Compaq Deskpro 4000S Series Personal Computers marked with the Energy Star Logo are compliant with the U S Environmental Protection Agency EPA Energy Star Computers...

Page 105: ... has been preset to power down the monitor after 15 minutes of system inactivity Refer to the Power Management section of this guide for instructions on modifying or disabling this feature CAUTION Using the Energy Save Monitor feature with non Energy Star compliant monitors may cause video distortion when the Energy Save timeout occurs European Notice Products with the CE Marking comply with both ...

Page 106: ...With specific regard to the laser the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product It does not emit hazardous light the beam is totally enclosed during all modes of customer operation and maintenance CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulation...

Page 107: ... system If you have an LS 120 drive this label is located next to the Class 1 Laser Product label on your system Laser Information Laser Type Semiconductor GaAIAs Wave Length 780 35 nm Divergence Angle 53 5 Degree 5 Degree Output Power 0 4 mW 2 9 mW Polarization Circular Numerical Aperture 0 45 0 04 Only authorized technicians trained by Compaq should attempt to repair this equipment All troublesh...

Page 108: ...tery recycling program You will be provided with a postage paid battery pack mailer preaddressed to a reclamation facility where the metals are recycled In Europe do not dispose of batteries with general household waste Dispose of or recycle them by using the public collection system or returning them to Compaq your authorized Compaq Partners or their agents Power Cord Set Requirements Line switch...

Page 109: ...th of the cord set must be as follows Minimum 6 50 ft 2 0 m Maximum 9 75 ft 3 0 m U S and Canada 1 The cord set must be UL Listed and CSA Certified 2 The minimum specifications for the flexible cord are No 18 AWG Type SJ 3 conductor 3 The cord set must have a rated current capacity of at least 10 A 4 The attachment plug must be an earth grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 ...

Page 110: ...er Countries 1 The cord set fittings must bear the certification mark of the agency responsible for evaluation in a specific country Acceptable agencies include BSI United Kingdom OVE Austria CEBEC Belgium SEMKO Sweden DEMKO Denmark SETI Finland EANSW Australia SEV Switzerland IMQ Italy UTE France KEMA The Netherlands VDE Germany NEMKO Norway 2 The flexible cord must be of a HAR harmonized type HO...

Page 111: ...evices Computer Desktop Dimensions Height Width Depth 3 6 in 12 5 in 14 6 in 9 0 cm 31 8 cm 37 1 cm Weight 20 lb 9 1 kg Temperature Range Operating Shipping 55 to 95 F 4 to 140 F 10 to 35 C 20 to 60 C Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency 90 132 VAC 100 120 VAC 50 60 Hz 180 264 VAC 200 240 VAC 50 60 Hz Rated Input Current maximum 2 5 A 1 25 A Power Output 76...

Page 112: ...ight Width Depth 1 50 in 18 00 in 6 50 in 3 81 cm 45 72 cm 16 51 cm Weight 3 5 lb 1 59 kg 1 44 MB Diskette Drive Size and Capacity Size in High Density MB Low Density KB 3 5 1 44 720 Light Green Height in 1 Bytes per Sector 512 Sectors per Track High Density Low Density 18 9 Tracks per Side High Density Low Density 80 80 Read Write Heads 2 Average Access Time ms Track to Track high low Average hig...

Page 113: ...D DA Photo CD single and multi session CDi ready CD XA ready Disc Diameter 12 cm 8 cm Capacity 550 MB Mode 1 12 cm 640 MB Mode 2 12 cm 180 MB 8 cm Center Hole 15 mm diameter Disc Thickness 1 2 mm Track Pitch 1 6 µm Laser Beam Divergence Output Power Type Wave Length 53 5 degrees 1 5 degrees 0 14 mW Semiconductor laser GaAIAs 790 nm 25 nm Access Time Random Full Stroke 100 ms 200 ms Audio Output Le...

Page 114: ...cal MB 2111 8 MB 2111 8 MB Drive Type 65 Transfer Rate Interface MB s 16 7 MB s Seek Time including settling Single Track ms Average ms Full Stroke ms 2 0 ms 12 0 ms 20 0 ms Disk Rotational Speed RPM 4500 Cylinders Logical 4092 Data Heads Logical 16 Sectors per Track Logical 63 Buffer Size KB 128 KB Because the Compaq Utilities are installed on a hidden partition on the hard drive hard drive capac...

Page 115: ...nd the AUI connectors require different cables Following are the specifications for the cable required for each type of connector Cable for RJ 45 Connections The RJ 45 connection uses an unshielded twisted pair UTP cable of 22 24 or 26 gauge The cable must comply with the IEEE 802 3 10BASE T standard The maximum distance between the computer and the hub is 100 meters Cable for AUI Connections The ...

Page 116: ...Writer Dianne Fielden Saved by Alyce Klingler Castle Saved date 05 30 97 9 32 AM Pages 6 Words 530 Template c msoffice templates commapp dot File Name Appb Part Number 288393 001 ...

Page 117: ...bable Cause Recommended Action 101 ROM Error 1L 1S System ROM checksum 1 Inspect the ROM placement 2 Verify the correct ROM 3 Replace the ROM 101 Option ROM Checksum Error 1L 1S Option ROM checksum 1 Inspect the ROM placement 2 Verify the correct ROM 3 Replace the ROM 102 System Board Failure None DMA timers etc Replace the system board 162 System Options Not Set 2S Configuration incorrect Run Com...

Page 118: ...ocessor cache Run the Configuration and Diagnostics utilities 206 Secondary cache controller failure None Cache memory controller or RAM failure Run the Configuration and Diagnostics utilities 207 ECC corrected single bit error 2S Single Bit ECC error Replace DIMM if error persists 301 Keyboard Error None Keyboard failure Reconnect keyboard with computer turned off 301 Keyboard Error or Test Fixtu...

Page 119: ...lace diskette drive 4 Replace the system board 602 Diskette Boot Record Error None Diskette in drive A not bootable Replace the diskette 605 Diskette Drive Type Error 2S Mismatch in drive type Run Computer Setup or Windows NT or Windows 95 utilities 610 External Storage Drive Failure None External tape drive not connected Reinstall tape drive or press F1 and allow system to reconfigure without the...

Page 120: ...omputer Setup or Windows NT or Windows 95 utilities 1772 Secondary Disk Port Address Assignment Conflict 2S Internal and external hard drive controllers are both assigned to the secondary address Run Computer Setup or Windows NT or Windows 95 utilities 1780 Disk 0 Failure None Hard drive format error Run the Configuration and Diagnostics utilities 1781 Disk 1 Failure None Hard drive format error R...

Page 121: ...Recommended Action 1800 Temperature Alert None Internal temperature exceeds specification Check that computer air vents are not blocked and cooling fan is running Invalid Electronic Serial Number None Electronic serial number has become corrupted Run Computer Setup Audible 2S Power on successful None Audible 1L 3S FailSafe Boot Block ROM detects invalid system ROM Refer to recovery procedure in Ch...

Page 122: ...Writer Dianne Fielden Saved by Alyce Klingler Castle Saved date 05 29 97 4 24 PM Pages 6 Words 895 Template c template commercial commapp dot File Name Appc Part Number 288393 001 ...

Page 123: ...ile Name Appd Part Number 288393 001 appendix D CONNECTOR PIN ASSIGNMENTS This appendix contains the pin assignments for all external connectors Keyboard Connector and Icon Orange Pin Signal 6 3 4 5 2 1 KEY 1 2 3 4 5 6 Data Unused Ground 5 VDC Clock Unused Mouse Connector and Icon Green Pin Signal 6 3 4 5 2 1 KEY 1 2 3 4 5 6 Data Unused Ground 5 VDC Clock Unused ...

Page 124: ... 15 16 17 18 19 20 21 22 23 24 25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 25 Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End Select Auto Linefeed Error Initialize Printer Select IN Signal Ground Serial Interface Connector and Icon Pin Signal 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 Carrier Detect Receive Data Transmit Data D...

Page 125: ...7 8 1 2 3 13 12 6 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Red Analog Green Analog Blue Analog Monitor ID Bit2 Ground Ground Analog Ground Analog Ground Analog Not Connected Ground Monitor ID Bit 0 Bi directional Data SDA Horizontal Sync Vertical Sync Data Clock SCL For DDC support I2C monitors Ethernet RJ 45 Connector and Icon Pin Signal 1 3 5 7 2 4 6 8 1 2 3 4 5 6 7 8 Transmit Data Transmit Data Rece...

Page 126: ...pd Part Number 288393 001 Ethernet AUI Connector and Icon Pin Signal 7 13 12 11 10 8 9 5 6 4 3 15 14 1 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Ground Collision Detect Collision Detect Transmit Data Transmit Data Ground Ground Receive Data Receive Data 12V Supply Ground Ground Not Used Not Used Not Used Not Used USB Connector Connector and Icon Pin Signal 1 2 3 4 VCC Data Data Ground ...

Page 127: ... IDE 49 1 2 50 1 RESDRV_ 26 GND 2 GND 27 IOCHRDY 3 D07 28 CABLE SELECT 4 D08 29 DAK 5 D06 30 GND 6 D09 31 IRQ 7 D05 32 IO16 8 D10 33 A1 9 D04 34 PDIAG 10 D11 35 A0 11 D03 36 A2 12 D12 37 CS1FX 13 D02 38 CS3FX 14 D13 39 DASP 15 D01 40 GND 16 D14 41 AUDIO_R 17 D00 42 AUDIO_L 18 D15 43 A_GND_R 19 GND 44 A_GND_L 20 KEY 45 5VMOT1 21 DREQ 46 5VMOT2 22 GND 47 5VMOT3 23 IOW 48 5VMOT4 24 GND 49 5VMLOG1 25 ...

Page 128: ...Writer Dianne Fielden Saved by Alyce Klingler Castle Saved date 05 29 97 4 24 PM Pages 6 Words 423 Template c template commercial commapp dot File Name Appd Part Number 288393 001 ...

Page 129: ...free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding Methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connecte...

Page 130: ...Template c template commercial commapp dot File Name Appe Part Number 288393 001 If you do not have any of the suggested equipment for proper grounding contact your Compaq authorized dealer reseller or service provider For more information on static electricity contact your Compaq authorized dealer reseller or service provider ...

Page 131: ...the computer For more information on power cord set requirements contact your authorized Compaq dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2 All power cord sets must be approved by an acceptable accredited agency responsibl...

Page 132: ...ly IMQ 1 Japan JIS 3 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 NOTES 1 The flexible cord must be HAR Type HO5VV F 3 conductor 1 0 mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SJT o...

Page 133: ...ords 402 Template c template commercial commapp dot File Name Appf Part Number 288393 001 with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 15A 125V configuration ...

Page 134: ...Writer Dianne Fielden Saved by Alyce Klingler Castle Saved date 05 30 97 9 17 AM Pages 4 Words 402 Template c template commercial commapp dot File Name Appf Part Number 288393 001 ...

Page 135: ...ile stored or in transit The hard drive locks automatically when the system power is turned off 2 Remove and store any program diskettes from the diskette drives 3 Insert a blank diskette into the diskette drive to protect the drive while in transit Do not use a diskette on which you have stored or plan to store data 4 Turn off the computer and external devices 5 Disconnect the power cord from the...

Page 136: ... 190 Template c msoffice templates commapp dot File Name Appg Part Number 288393 001 7 Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them For environmental nonoperating ranges refer to Appendix B Specifications ...

Page 137: ...y The lithium battery may explode if mistreated The battery is soldered into place and may not be removed Do not abuse or disassemble Use only replacement batteries supplied by Compaq Computer Corporation It is important to make a set of backup diagnostic diskettes before you install a new battery To install the external real time battery complete the following steps 1 Prepare the computer for dis...

Page 138: ...nd attach the battery as shown 5 Replace the system unit cover 6 Place the sticker contained in the battery kit onto the back of the computer above the power connector 7 Reconnect any external devices and plug in the computer 8 Turn on the computer 9 Run the Computer Setup utility to reconfigure the system Refer to Chapter 6 Using Compaq Utilities WARNING This equipment is designed for connection ...

Page 139: ...001 appendix I SYSTEM BOARD JUMPERS AND SWITCHES This chapter provides jumper and switch information for the Compaq Deskpro 4000S Series of Personal Computers Switch Settings CAUTION Do not configure the system board to operate faster than the speed at which the processor is rated Doing this could result in unreliable operation or processor damage System Board Switches ...

Page 140: ...ot work properly and you may receive error messages on the screen Setting the system board jumpers are part of the reconfiguration process along with running the Computer Setup utility Switch SW1 Password S1 Action On Password disabled Off Password enabled The jumper settings on the system boards are identical For information on using the position 1 switch to disable a password see Chapter 2 Using...

Page 141: ...ary to clear the CMOS memory To clear and reset the configuration perform the following procedure 1 Prepare the computer for disassembly 2 Remove the system unit cover 3 Remove the P14 jumper from pins 1 and 2 for 60 seconds then replace the jumper 4 Replace the system cover 5 Turn the computer on 6 Run the Computer Setup utility to reconfigure the system When the jumper is removed the password be...

Page 142: ...Writer Dianne Fielden Saved by Alyce Klingler Castle Saved date 05 30 97 9 17 AM Pages 4 Words 402 Template c template commercial commapp dot File Name Appf Part Number 288393 001 ...

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