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Compaq AlphaServer ES40, Service Manual

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Isolating Failing DIMMs    

E-15

Table E–4   Failing DIMM Lookup Table

 

(Continued)

       Array 1

             Array 2

  Array 3

      Array 4

Check

Upper

  Lower

    Upper       Lower         Upper      Lower

Upper

 Lower

Bits

Set

  Set

    Set

      Set

          Set           Set

Set

 Set

0

M:1 D:1

M:1 D:5

M:3 D:1

M:3 D:5

M:1 D:3

M:1 D:7

M:3 D:3

M:3 D:7

1

M:0 D:1

M:0 D:5

M:2 D:1

M:2 D:5

M:0 D:3

M:0 D:7

M:2 D:3

M:2 D:7

2

M:1 D:1

M:1 D:5

M:3 D:1

M:3 D:5

M:1 D:3

M:1 D:7

M:3 D:3

M:3 D:7

3

M:0 D:1

M:0 D:5

M:2 D:1

M:2 D:5

M:0 D:3

M:0 D:7

M:2 D:3

M:2 D:7

4

M:0 D:1

M:0 D:5

M:2 D:1

M:2 D:5

M:0 D:3

M:0 D:7

M:2 D:3

M:2 D:7

5

M:1 D:1

M:1 D:5

M:3 D:1

M:3 D:5

M:1 D:3

M:1 D:7

M:3 D:3

M:3 D:7

6

M:0 D:1

M:0 D:5

M:2 D:1

M:2 D:5

M:0 D:3

M:0 D:7

M:2 D:3

M:2 D:7

7

M:1 D:1

M:1 D:5

M:3 D:1

M:3 D:5

M:1 D:3

M:1 D:7

M:3 D:3

M:3 D:7

8

M:1 D:1

M:1 D:5

M:3 D:1

M:3 D:5

M:1 D:3

M:1 D:7

M:3 D:3

M:3 D:7

9

M:0 D:1

M:0 D:5

M:2 D:1

M:2 D:5

M:0 D:3

M:0 D:7

M:2 D:3

M:2 D:7

10

M:1 D:1

M:1 D:5

M:3 D:1

M:3 D:5

M:1 D:3

M:1 D:7

M:3 D:3

M:3 D:7

11

M:0 D:1

M:0 D:5

M:2 D:1

M:2 D:5

M:0 D:3

M:0 D:7

M:2 D:3

M:2 D:7

12

M:0 D:1

M:0 D:5

M:2 D:1

M:2 D:5

M:0 D:3

M:0 D:7

M:2 D:3

M:2 D:7

13

M:1 D:1

M:1 D:5

M:3 D:1

M:3 D:5

M:1 D:3

M:1 D:7

M:3 D:3

M:3 D:7

14

M:0 D:1

M:0 D:5

M:2 D:1

M:2 D:5

M:0 D:3

M:0 D:7

M:2 D:3

M:2 D:7

15

M:1 D:1

M:1 D:5

M:3 D:1

M:3 D:5

M:1 D:3

M:1 D:7

M:3 D:3

M:3 D:7

16

M:1 D:2

M:1 D:6

M:3 D:2

M:3 D:6

M:1 D:4

M:1 D:8

M:3 D:4

M:3 D:8

17

M:0 D:2

M:0 D:6

M:2 D:2

M:2 D:6

M:0 D:4

M:0 D:8

M:2 D:4

M:2 D:8

18

M:1 D:2

M:1 D:6

M:3 D:2

M:3 D:6

M:1 D:4

M:1 D:8

M:3 D:4

M:3 D:8

19

M:0 D:2

M:0 D:6

M:2 D:2

M:2 D:6

M:0 D:4

M:0 D:8

M:2 D:4

M:2 D:8

20

M:0 D:2

M:0 D:6

M:2 D:2

M:2 D:6

M:0 D:4

M:0 D:8

M:2 D:4

M:2 D:8

21

M:1 D:2

M:1 D:6

M:3 D:2

M:3 D:6

M:1 D:4

M:1 D:8

M:3 D:4

M:3 D:8

22

M:0 D:2

M:0 D:6

M:2 D:2

M:2 D:6

M:0 D:4

M:0 D:8

M:2 D:4

M:2 D:8

23

M:1 D:2

M:1 D:6

M:3 D:2

M:3 D:6

M:1 D:4

M:1 D:8

M:3 D:4

M:3 D:8

24

M:1 D:2

M:1 D:6

M:3 D:2

M:3 D:6

M:1 D:4

M:1 D:8

M:3 D:4

M:3 D:8

25

M:0 D:2

M:0 D:6

M:2 D:2

M:2 D:6

M:0 D:4

M:0 D:8

M:2 D:4

M:2 D:8

26

M:1 D:2

M:1 D:6

M:3 D:2

M:3 D:6

M:1 D:4

M:1 D:8

M:3 D:4

M:3 D:8

27

M:0 D:2

M:0 D:6

M:2 D:2

M:2 D:6

M:0 D:4

M:0 D:8

M:2 D:4

M:2 D:8

28

M:0 D:2

M:0 D:6

M:2 D:2

M:2 D:6

M:0 D:4

M:0 D:8

M:2 D:4

M:2 D:8

29

M:1 D:2

M:1 D:6

M:3 D:2

M:3 D:6

M:1 D:4

M:1 D:8

M:3 D:4

M:3 D:8

30

M:0 D:2

M:0 D:6

M:2 D:2

M:2 D:6

M:0 D:4

M:0 D:8

M:2 D:4

M:2 D:8

31

M:1 D:2

M:1 D:6

M:3 D:2

M:3 D:6

M:1 D:4

M:1 D:8

M:3 D:4

M:3 D:8

Summary of Contents for AlphaServer ES40

Page 1: ...q Computer Corporation AlphaServer ES40 Service Guide Order Number EK ES240 SV A01 This guide is intended for service providers and self maintenance customers responsible for Compaq AlphaServer ES40 systems ...

Page 2: ... is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement COMPAQ and the Compaq logo are registered in United States Patent and Trademark Office Tru64 is a trademark of Compaq Computer Corporation AlphaServer and OpenVMS are trademarks of Digital Equipment Corporation Prestoserve is a trademark of Legato...

Page 3: ... comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules which are designed to provide reasonable protection against such radio frequency interference Operation of this equipment in a residential area may cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference Any modifications ...

Page 4: ......

Page 5: ...I Backplane 1 18 1 10 Remote System Management Logic 1 20 1 10 1 System Power Controller SPC 1 22 1 10 2 Remote Management Console RMC 1 23 1 11 Power Supplies 1 24 1 12 Fans 1 26 1 13 Removable Media Storage 1 28 1 14 Hard Disk Drive Storage 1 29 1 15 System Access 1 30 1 16 Console Terminal 1 32 Chapter 2 Troubleshooting 2 1 Questions to Consider 2 2 2 2 Diagnostic Tables 2 3 2 3 Service Tools a...

Page 6: ... 3 Power Up Diagnostics and Display 3 1 Overview of Power Up Diagnostics 3 2 3 2 System Power Up Sequence 3 3 3 3 Power Up Displays 3 6 3 3 1 SROM Power Up Display 3 8 3 3 2 SRM Console Power Up Display 3 10 3 3 3 Resizing SRM Console Heap 3 14 3 3 4 SRM Console Event Log 3 19 3 3 5 AlphaBIOS Startup Screens 3 20 3 4 Power Up Error Messages 3 22 3 4 1 SROM Messages with Beep Codes 3 22 3 4 2 Check...

Page 7: ...ng 5 12 5 3 Machine Checks Interrupts 5 14 5 1 1 Error Logging and Event Log Entry Format 5 16 5 4 Environmental Errors Captured by SRM 5 18 5 5 Windows NT Error Logs 5 20 5 5 1 Viewing a Formatted Text Style Error Frame 5 24 5 5 2 Viewing a Binary Dump of the Error Frame 5 26 5 5 3 Saving the Error Frame to the Floppy 5 27 5 5 4 Deleting an Error Frame 5 30 Chapter 6 System Configuration and Setu...

Page 8: ...figuration 6 42 6 10 3 PCI Configuration 6 46 6 10 4 Power Supply Configurations 6 48 6 11 Switching Between Operating Systems 6 50 6 11 1 Switching from UNIX or OpenVMS to Windows NT 6 50 6 11 2 Switching from Windows NT to UNIX or OpenVMS 6 52 Chapter 7 Using the Remote Management Console 7 1 RMC Overview 7 2 7 2 Operating Modes 7 4 7 2 1 Bypass Modes 7 6 7 3 Terminal Setup 7 9 7 4 Connecting to...

Page 9: ... OCP Assembly 8 34 8 12 Removable Media 8 36 8 13 Floppy Drive 8 38 8 14 I O Connector Assembly 8 40 8 15 PCI Backplane 8 42 8 16 System Motherboard 8 46 8 17 Power Harness 8 50 Appendix A SRM Console Commands Appendix B Jumpers and Switches B 1 RMC and SPC Jumpers on System Motherboard B 2 B 2 TIG SROM Jumpers on System Motherboard B 4 B 3 Clock Generator Switch Settings B 6 B 4 Jumpers on PCI Bo...

Page 10: ...tus Registers D 40 D 17 DPR 680 Fatal Registers D 41 D 18 CPU and System Uncorrectable Machine Check Logout Frame D 42 D 19 Console Data Log Event Environmental Error Logout Frame 680 Uncorrectable D 43 D 20 CPU and System Correctable Machine Check Logout Frame D 44 D 21 Environmental Error Logout Frame 680 Correctable D 45 D 22 Platform Logout Frame Register Translation D 46 Appendix E Isolating ...

Page 11: ... set sys_serial_num 4 45 4 20 show error 4 46 4 21 show fru 4 49 4 22 show status 4 52 4 23 sys_exer 4 54 4 24 test lb 4 56 5 1 Console Level Environmental Error Logout Frame 5 18 6 1 set ocp_text 6 7 6 2 set password 6 35 6 3 set secure 6 36 6 4 clear password 6 36 6 5 Advanced CMOS Setup Screen 6 38 7 1 set com1_mode 7 15 7 2 status 7 16 7 3 env 7 18 7 4 dump 7 20 7 5 power on off 7 22 7 6 halt ...

Page 12: ...ey 1 30 1 17 Console Terminal Connections Local 1 32 3 1 Power Up Sequence 3 4 3 2 Function Jumpers 3 32 5 1 Compaq Analyze GUI 5 4 5 2 Compaq Analyze Event Screen 5 5 5 3 Problem Found Report 5 6 5 4 FRU List Designator 5 8 5 5 Evidence Designator 5 10 5 6 New Error Frame Was Detected Window 5 20 5 7 Display Error Frames Screen 5 22 5 8 View by Formatted Text Style 5 24 5 9 Browsing Error Logs 5 ...

Page 13: ...8 4 Enclosure Panel Removal Pedestal 8 12 8 5 Accessing the Chassis in a Cab 8 14 8 6 H9A10 Overhang Bezel 8 15 8 7 Covers on the System Chassis Tower 8 18 8 8 Covers on the System Chassis Pedestal Rack 8 19 8 9 Removing a Power Supply 8 20 8 10 Replacing Fans 8 22 8 11 Removing a Hard Drive 8 24 8 12 Removing CPU Cards 8 26 8 13 Removing MMBs and DIMMs 8 28 8 14 Aligning DIMM in MMB 8 30 8 15 Ins...

Page 14: ...th 10 PCI Slots 5 17 6 1 SRM Environment Variables Used on ES40 Systems 6 12 6 2 AlphaBIOS Option Key Mapping 6 32 7 1 Status Command Fields 7 17 7 2 Elements of Dial String and Alert String 7 28 7 3 RMC Troubleshooting 7 32 8 1 FRU List 8 2 8 2 Country Specific Power Cords 8 5 A 1 SRM Commands Used on ES40 Systems A 1 B 1 RMC SPC Jumper Settings B 3 B 2 TIG SROM Jumper Descriptions B 5 B 3 Clock ...

Page 15: ... Machine Check Logout Frame D 42 D 18 Console Data Log Event Environmental Error Logout Frame 680 Uncorrectable D 43 D 19 CPU and System Correctable Machine Check Logout Frame D 44 D 20 Environmental Error Logout Frame D 45 D 21 Bit Definition of Logout Frame Registers D 47 E 1 Information Needed to Isolate Failing DIMMs E 2 E 2 Determining the Real Failed Array E 3 E 3 Description of DPR Location...

Page 16: ......

Page 17: ...hemselves or others These measures include 1 Remove any jewelry that may conduct electricity 2 If accessing the system card cage power down the system and wait 2 minutes to allow components to cool 3 Wear an anti static wrist strap when handling internal components Document Structure This manual uses a structured documentation design Topics are organized into small sections usually consisting of t...

Page 18: ...nagement Console explains the operation and use of the RMC Chapter 8 FRU Removal and Replacement gives procedures for removing and replacing FRUs Appendix A SRM Console Commands lists the SRM commands used most frequently on ES40 systems Appendix B Jumpers and Switches shows the jumpers and switches on the system motherboard and PCI backplane and explains their settings Appendix C DPR Address Layo...

Page 19: ...240 RN AG RF9HA BE Maintenance Kit Service Guide Service Guide HTML Help Illustrated Parts Breakdown QZ 01BAB GZ EK ES240 SV AK RFXDA CA EK ES240 IP Loose Piece Items Rackmount Installation Guide Rackmount Installation Template Model 1 to Model 2 Upgrade ES40 DIMM Information Sheet EK ES240 RG EK ES4RM TP EK ES4M2 UP EK MS610 DM Information on the Internet You can access service tools and more inf...

Page 20: ......

Page 21: ...itecture System Enclosures System Chassis Front View Top View System Chassis Rear View I O Ports and Slots Control Panel System Motherboard CPU Card Memory Architecture and Options PCI Backplane Remote System Management Logic Power Supplies Fans Removable Media Storage Hard Disk Drive Storage System Access Console Terminal ...

Page 22: ...erformance even as the number of transactions multiplies Figure 1 1 System Block Diagram C chip First CPU 8 D chips P chip P chip 1 or 2 Memory Arrays Memory Arrays 64 bit PCI 64 bit PCI Command Address and Control lines for each Memory Array Control lines for D chips Memory Data Bus CPU Data Bus CAPbus PAD Bus PKW1400A 99 1 or 2 CPUs B cache ...

Page 23: ...microprocessor 21272 support chips that route the traffic over multiple paths This chipset consists of one C chip two P chips and eight D chips C chip Provides the command interface from the CPUs and main memory The C chip allows each CPU to do transactions simultaneously D chips Provide the data path for the CPUs main memory and I O P chips Provide the interface to two independent 64 bit 33 MHz P...

Page 24: ...ervice Guide 1 2 System Enclosures The Compaq AlphaServer ES40 family consists of a standalone tower a pedestal with expanded storage capacity and a cabinet Figure 1 2 Compaq AlphaServer ES40 Systems Rackmount Pedestal Tower PK0212 ...

Page 25: ... slots Common Components The following components are common to all ES40 systems Up to four CPUs based on the 21264 Alpha chip Memory DIMMs 200 pin Floppy diskette drive 3 5 inch high density CD ROM drive Two half height or one full height removable media bays Up to two storage drive cages that house up to four 1 6 inch drives per cage Up to three 735 watt power supplies offering N 1 power A 25 pi...

Page 26: ...tem Chassis Front View Top View Figure 1 3 Components Top Front View Pedestal Rackmount Orientation 6 7 8 1 5 3 2 6 4 PK0201 9 Operator control panel CD ROM drive Removable media bays Floppy diskette drive Storage drive bays Fans CPUs Memory PCI cards ...

Page 27: ...System Overview 1 7 1 4 System Chassis Rear View Figure 1 4 Rear Components Pedestal Rackmount Orientation 2 3 1 PK0206 Power supplies PCI bulkhead I O ports ...

Page 28: ...1 8 Compaq AlphaServer ES40 Service Guide 1 5 I O Ports and Slots Figure 1 5 Rear Connectors PK0209 9 1 2 3 4 5 6 7 8 10 1 2 3 4 5 6 7 8 9 10 Pedestal Rack Tower ...

Page 29: ... any serial device Keyboard port To PS 2 compatible keyboard Mouse port To PS 2 compatible mouse COM1 MMJ type serial port terminal port For connecting a console terminal USB ports Parallel port To parallel device such as a printer SCSI breakouts PCI slots For option cards for high performance network video or disk controllers PCI slot for VGA controller if installed ...

Page 30: ...lphanumeric display that indicates system status during power up and testing During operation the control panel is back lit Power button Powers the system on and off If a failure occurs that causes the system to shut down pressing the power button off and then on clears the shutdown condition and attempts to power the system back on Conditions that prevent the system from powering on can be determ...

Page 31: ...Halt button does not halt the Windows NT operating system If the Halt button is latched when the system is reset or powered up the system halts in the SRM console regardless of the operating system UNIX and OpenVMS systems that are configured to autoboot cannot boot until the Halt button is unlatched Commands issued from the remote management console RMC can be used to reset halt and power the sys...

Page 32: ... cage It has slots for the CPUs and memory motherboards MMBs and has the PCI backplane interconnect Figure 1 7 Component and Connector Locations PK 0323 99 MMB1 MMB3 MMB0 MMB2 J7 J8 J5 J6 CPU3 CPU2 CPU1 CPU0 J17 J18 J34 J40 D chip P chip P chip PCI Connector to I O C chip D chip D chip D chip D chip D chip D chip D chip RMC Corner ...

Page 33: ... for the system including the CPU MMB connectors the PCI connector to I O the D chips and P chips the logic for the remote management console RMC and the jumpers for the fail safe loader FSL Figure 1 7 shows the location of components and connectors on the system motherboard ...

Page 34: ...up to four CPU cards In addition to the Alpha 21264 chip the CPU card has a 4 Mbyte second level cache and a 2 2V DC to DC converter with heatsink that provides the required voltage to the Alpha chip Power up diagnostics are stored in a flash SROM on the card Figure 1 8 CPU Card PK0271 ...

Page 35: ...tion cache and a data cache on the chip Each cache is a 64 KB two way set associative virtually addressed cache that has 64 byte blocks The data cache is a physically tagged write back cache Each CPU card has a 4 MB secondary B cache backup cache consisting of late write synchronous static RAMs SRAMs that provide low latency and high bandwidth Each CPU card also has a 5 2 2 volt power regulator th...

Page 36: ...o 256 bit wide memory data buses which can move large amounts of data simultaneously Figure 1 9 Memory Architecture 256 Data 32 Check Bits Data Bus 0 MMB2 MMB0 MMB3 MMB1 256 Data 32 Check Bits Address Arrays 2 3 Address Arrays 0 1 Data Bus 1 C Chip To all eight D Chips To all eight D Chips PK0272 ...

Page 37: ...r at the same time on the other independent data bus In addition two address buses per MMB one for each array allow overlapping pipelined accesses to maximize use of each data bus When all arrays are identical same size and speed the memory is interleaved that is sequential blocks of memory are distributed across all four arrays Memory Options Each memory option consists of four 100 MHz 200 pin in...

Page 38: ...t PCI slots are split across the two buses The PCI buses support 3 3 V and 5 V options Figure 1 10 I O Control Logic PK 0319A 98 P chip 0 Flash ROM Interrupts Acer Labs 1543C Chip Config NVRAM functions P chip 1 Keyboard Mouse CD ROM USB COM1 COM2 Modem Printer Floppy PCI 0 PCI 1 PCI Slot PCI Slot C chip 4 or 3 6 or 3 NOTE No USB options are currently supported ...

Page 39: ...O PCI memory and PCI configuration space Supports byte word tri byte quadword and longword operations Exists in noncached address space only I O Implementation In a system with 10 I O slots PCI 0 has 4 slots and PCI 1 has 6 slots In a system with 6 slots each PCI has 3 slots the middle four connectors are not present The Acer Labs 1543C chip provides the bridge from PCI 0 to ISA The C chip control...

Page 40: ...interrogation and control of the system The components used within the remote system management logic are powered by the AUX_5V supply which is always present whenever AC input power is available to the system Figure 1 11 Remote System Management Logic Diagram TIG ADDR Latch PWR5 AUX5 AUX5 AUX5 AUX5 AUX5 AUX5 AUX5 AUX5 ADDRESS I2C COM1 Modem Port System COM1 UART DATA ADDRESS ADDRESS STATUS STATUS...

Page 41: ...R This data contains configuration and possibly error log information The data is accessible via the TIG chip to the firmware for configuration information during start up Remote or local applications can read the error log and configuration information The error log information is written to the DPR by Compaq Analyze see Chapter 5 and then written back to the EEPROMs by the RMC This ensures that ...

Page 42: ...sponsible for emergency shutdown if the internal system temperature exceeds permissible limits An 8 bit CMOS microprocessor PIC 17C44 with associated programming controls the functions of the SPC The PIC processor receives inputs from Operator control panel power on reset Power supplies and DC DC regulators Power OK Thermal sensors temperature failure TIG chip command bus from the firmware Remote ...

Page 43: ...erating system The RMC can also detect alert conditions such as overtemperature fan failure and power supply failure and automatically dial a user defined pager phone number or another computer system to make the remote operator aware of the alert condition The RMC logic is implemented using an 8 bit microprocessor PIC 17C44 as the primary control device Support devices include Flash RAM for code ...

Page 44: ...1 11 Power Supplies The power supplies provide power to components in the system box The number of power supplies required depends on the system configuration Figure 1 12 Power Supplies 0 0 1 1 2 2 Tower Pedestal Rack 0 0 1 1 1 2 2 2 1 2 PK0207 ...

Page 45: ...tage automatically 120V or 240V and 50 Hz or 60 Hz Power Supply LEDs Each power supply has two green LEDs that indicate the state of power to the system POK Power OK Indicates that the power supply is providing power The POK LED is on when the system is running When the system power is on and a POK LED is off that supply is not contributing to powering the system 5 V Auxiliary Indicates that AC po...

Page 46: ...1 26 Compaq AlphaServer ES40 Service Guide 1 12 Fans The system has six hot plug fans that provide front to back airflow Figure 1 13 System Fans 5 6 1 2 3 4 PK0208a ...

Page 47: ...an while the system is running 4 5 in Power supplies Left drive cage Both fans are powered at all times If one fan fails all other system fans speed up to provide adequate cooling You can replace either fan while the system is running 4 5 in redundant CPU and memory card cage Not powered unless the main fan fails If the main fan fails fan 5 runs at maximum speed to provide adequate cooling 6 75 in...

Page 48: ...drive and a high density 3 5 inch floppy diskette drive and supports two additional 5 25 inch half height drives or one additional full height drive The 5 25 inch half height area has a divider that can be removed to mount one full height 5 25 inch device Figure 1 14 Removable Media Drive Area PK0233 1 2 ...

Page 49: ... system chassis can have either one or two storage disk cages You can install four 1 6 inch hard drives in each storage disk cage See Chapter 8 for information on replacing hard disk drives Figure 1 15 Hard Disk Storage Cage with Drives Tower View PK0935 ...

Page 50: ...e Guide 1 15 System Access At the time of delivery the system keys are taped inside the small front door that provides access to the operator control panel and removable media devices Figure 1 16 System Lock and Key Tower Pedestal PK0224 ...

Page 51: ... the time of deliv ery the system keys are taped inside this door The tower front door has a lock that lets you secure access to the disk drives and to the rest of the system The pedestal has two front doors both of which can be locked The upper door secures the disk drives and access to the rest of the system and the lower door secures the expanded storage ...

Page 52: ... console terminal can be a serial character cell terminal connected to the COM1 or COM2 port or a VGA monitor connected to a VGA adapter on PCI 0 A VGA monitor requires a keyboard and mouse Figure 1 17 Console Terminal Connections Local VT Tower Pedestal Rack PK0225 VT ...

Page 53: ...ing This chapter describes the starting points for diagnosing problems on Compaq AlphaServer ES40 systems The chapter also provides information resources Questions to Consider Diagnostic Tables Service Tools and Utilities Information Resources ...

Page 54: ...r to the hardware and operating system release notes What is the current state of the system If the operating system is down but you are able to access the SRM console use the console environment diagnostic tools including the OCP display power up display and SRM commands If you are unable to access the SRM console enter the RMC CLI and issue commands to determine the hardware status See Chapter 7...

Page 55: ... Using these categories you can quickly determine a starting point for diagnosis and eliminate the unlikely sources of the problem 1 Power problems Table 2 1 2 No access to console mode Table 2 2 3 Console reported failures Table 2 3 4 Boot problems Table 2 4 5 Errors reported by the operating system Table 2 5 ...

Page 56: ...eck that internal power supply cables are plugged in at the system motherboard Power supply shuts down after a few seconds The system may be powered off by one of the following Loss of AC power RMC power off command System software Multiple fan failure Overtemperature condition Power supply failure If N 1 config multiple power supply failure Faulty CPU CPU DC DC converter failure If AC power is pr...

Page 57: ...e is set correctly Chapter 3 Chapter 1 If the console terminal is a VGA monitor the console variable should be set to graphics If it is a serial terminal the console environment variable should be set to serial If console is set to serial the power up screen is routed to the COM1 serial communication port or MMJ port and cannot be viewed from the VGA monitor Chapter 6 Try connecting a console term...

Page 58: ...k replace the system motherboard Chapter 3 and Chapter 8 Console program reports error Error beep codes report an error at power up Power up screen includes error messages Use the error beep codes and OCP messages to determine the error Examine the console event log more el command Chapter 3 Chapter 4 Power up screen or console event log indicates problems with mass storage devices Storage devices...

Page 59: ...or the correct environment variable settings For UNIX and OpenVMS examine the auto_action bootdef_dev boot_osflags and os_type environment variables For network boots make sure ei 0_protocols or ew 0_protocols is set to bootp for UNIX or mop for OpenVMS For Windows NT examine the Auto Start and Auto Start Count options on the CMOS Setup menu Chapter 6 Chapter 6 Device does not boot For problems bo...

Page 60: ...for information on using the UNIX Krash Utility Use the SRM info command to display registers and data structures If the problem is intermittent run the SRM test and sys_exer commands Chapter 4 Chapter 4 Chapter 4 System is hung and SRM console is not operating Invoke the RMC CLI and enter the dump command to access DPR loca tions Chapter 7 Operating system has crashed and rebooted Examine the ope...

Page 61: ...hernet cards The loopback tests are a subset of the SRM diagnostics Use loopback tests to isolate problems with the COM2 serial port the parallel port and Ethernet controllers See the test command in Chapter 4 for instructions on performing loopback tests 2 3 3 SRM Console Commands SRM console commands are used on systems running Tru64 UNIX or OpenVMS to set and examine environment variables and d...

Page 62: ...anced CMOS Setup The AlphaBIOS Utilities menu has a Display Error Frames selection that allows you to view hardware error reports on fatal error halts or double error halts See Chapter 5 2 3 5 Remote Management Console RMC The remote management console RMC is used for managing the server either locally or remotely It also plays a key role in error analysis by passing error log information to the d...

Page 63: ...system user of the cause of the crash and provides information to avoid similar crashes in the future CCAT does not currently support AlphaServer systems running Windows NT Windows NT provides the Windows NT Crash Dump Collector a client server application that automatically transfers crash information from the client machine to a centralized server A control panel application is included which al...

Page 64: ... the same time in a Microsoft Explorer like navigation pane The StorageWorks Command Console s client is a graphical user interface GUI that can configure and monitor StorageWorks RAID Array solutions The client runs on Windows NT Intel only or Windows 95 The Command Console agent runs on the host system and communicates with the client over a TCP IP network connection a SCSI connection or a seria...

Page 65: ...uide including the FRU procedures and illustrations is available in HTML Help format as part of the Maintenance Kit QZ 01BAB GZ 2 4 3 Alpha Systems Firmware Updates The AlphaBIOS firmware for Windows NT and the SRM firmware for Tru64 UNIX and OpenVMS reside in the flash ROM on the system motherboard You can obtain the latest system firmware from CD ROM or over the network Quarterly Update Service ...

Page 66: ...tems Firmware Update Kit CD ROM 2 4 4 Fail Safe Loader The fail safe loader FSL allows you to boot a firmware update utility diskette in an attempt to repair corrupted console files that reside within the flash ROMs on the system motherboard You can download the fail safe loader from the Internet using the firmware update URL above to create your own fail safe loader diskette See Chapter 3 for inf...

Page 67: ...rom the Internet The information includes firmware updates the latest configuration utilities software patches lists of supported options and more http www digital com alphaserver es40 es40 html 2 4 7 Supported Options A list of options supported on the system is available on the Internet http www digital com alphaserver es40 es40_sol pdf ...

Page 68: ......

Page 69: ...isplay This chapter describes the power up process and RMC SROM and SRM power up diagnostics The following topics are covered Overview of Power Up Diagnostics System Power Up Sequence Power Up Displays Power Up Error Messages Forcing a Fail Safe Floppy Load Updating the RMC ...

Page 70: ...ller and remote management console diagnostics These diagnostics check the power regulators temperature and fans Failures are reported in the dual port RAM DPR and on the OCP display Certain failures may prevent the system from powering on 2 Serial ROM SROM diagnostics SROM tests check the basic functionality of the system and load the console code from the FEPROM on the system motherboard into sy...

Page 71: ...supplies are bad power up stops All DC DC converters and regulators are then tested If any converter or regulator is bad power up stops 3 CPU_DCOK and SYS_DC_OK are set to true which means that DC power on the CPUs and system is okay All CPUs load the initial Y divisor clock multiplier The OCP power LED is lit 4 SYS_RESET is set to false This setting releases the system motherboard logic and PCI b...

Page 72: ...wer supplies Turn on CPU converters Turn on VTERM regulators Set all CPU_DCOK True Set SYS_DC_OK True Set SYS_RESET False Set CPU n _RESET False CPU Alive No Disable CPU All CPUs reload initial Y divisor Yes Continue SROM power up Apply AC power 5 V AUX LEDs on PS are lit PK0943 Set CPU n _RESET False ...

Page 73: ... and Display 3 5 Figure 3 1 Power Up Sequence Continued Test PCI Release CPUs B Cache Tests Memory Config and Tests PK0964 SROM Power Up Init EV6 Test PCI Determine Config Reload Using Flash SROM Init EV6 Load SRM Good Bad ...

Page 74: ... the SRM console NOTE The power up text that is displayed on the screen depends on what kind of terminal is connected as the console terminal VT or VGA If the SRM console environment variable is set to serial the entire power up display consisting of the SROM and SRM power up messages is displayed on the VT terminal screen If console is set to graphics no SROM messages are displayed and the SRM me...

Page 75: ...y 3 7 Section 3 3 1 describes the SROM power up sequence and shows the SROM power up messages and corresponding OCP messages Section 3 3 2 shows the messages that are displayed once the SROM has transferred control to the SRM console ...

Page 76: ... Bcache data tests in progress Bcache address test in progress CPU parity and ECC detection in progress Bcache ECC data tests in progress Bcache TAG lines tests in progress Memory sizing in progress Memory configuration in progress Memory data test in progress Memory address test in progress Memory pattern test in progress Memory thrashing test in progress Memory initialization Loading console Cod...

Page 77: ...s from the flash data and selects itself as the target CPU to be loaded The primary CPU usually CPU0 initializes and then loads the flash SROM code to the next CPU That CPU then initializes the EV6 21264 chip and marks itself as a secondary CPU Once the primary CPU sees the secondary it loads the flash SROM code to the next CPU until all remaining CPUs are loaded The flash SROM performs B cache te...

Page 78: ...eap initial heap 200c0 memory low limit 144000 heap 200c0 17fc0 initializing driver structures initializing idle process PID initializing file system initializing hardware initializing timer data structures lowering IPL CPU 0 speed is 2 00 ns 500MHz create dead_eater create poll create timer create powerup access NVRAM Memory size 2048 MB testing memory probe I O subsystem probing hose 1 PCI bus 0...

Page 79: ...ess of the state of the console environment variable If console is set to graphics the display from this point on is saved in a memory buffer and displayed on the VGA monitor after the PCI buses are sized and the VGA device is initialized The memory size is determined and memory is tested The I O subsystem is probed and I O devices are reported I O adapters are configured Device drivers are starte...

Page 80: ... lowering IPL CPU 2 speed is 2 00 ns 500MHz create powerup starting console on CPU 3 initialized idle PCB initializing idle process PID lowering IPL CPU 3 speed is 2 00 ns 500MHz create powerup Memory Testing and Configuration Status Array Size Base Address 0 256Mb 0000000060000000 1 512Mb 0000000040000000 2 256Mb 0000000070000000 3 1024Mb 0000000000000000 2048 MB of System Memory Testing the Syst...

Page 81: ...agnostics are performed Systems running UNIX or OpenVMS display the SRM console banner and the prompt Pnn The number n indicates the primary processor In a multiprocessor system the prompt could be P00 P01 P02 or P03 From the SRM prompt you can boot the UNIX or OpenVMS operating system NOTE If the console requires the heap to be expanded it restarts See Section 3 3 3 ...

Page 82: ...to the following CPU0 insufficient dynamic memory for a request of 4592 bytes Console heap space will be automatically increased in size by 64KB 4 The console takes an exception 5 The console allocates more heap space and restarts with memory set to the required size After the console completes its final reinitialization the console banner is displayed followed by the console prompt Enter the show...

Page 83: ...MHz create dead_eater create poll create timer create powerup access NVRAM Memory size 2048 MB testing memory probe I O subsystem probing hose 1 PCI bus 0 slot 1 pka NCR 53C895 bus 0 slot 3 mca DEC PCI MC bus 0 slot 4 mcb DEC PCI MC starting drivers entering idle loop initializing keyboard starting console on CPU 1 initialized idle PCB initializing idle process PID lowering IPL CPU 1 speed is 500 ...

Page 84: ...8 00000017 512 00000006 2880 tt_control 00000007 800 mscp_poll 00000008 800 dup_poll 00000012 2336 shell_0 0000000A 13920 0000000D 13920 00000010 13920 0000000B 2336 shell_1 0000000E 2336 shell_2 00000011 2336 shell_3 00000029 128 00000014 992 rx_ewa0 00000018 512 0000001F 992 rx_eib0 0000001C 992 rx_eia0 0000001D 160 00000025 1024 rx_eie0 00000021 992 rx_eic0 0000002C 160 00000023 992 rx_eid0 000...

Page 85: ... 11 00000000 3FFFF520 27 00000000 00150C90 12 00000000 001254D0 28 00000000 00038518 13 00000000 0013BB20 29 00000000 001FD8F0 14 00000000 0010C7C0 30 00000000 001FD8F0 15 00000000 00000001 dump of active call frames PC 0014FAAC PD 001202D0 FP 001FD8F0 SP 001FD7B0 initialized idle PCB initializing semaphores initializing heap initial heap 200c0 memory low limit 15e000 heap 200c0 17fc0 initializing...

Page 86: ...powerup Memory Testing and Configuration Status Array Size Base Address 0 512Mb 0000000040000000 1 1024Mb 0000000000000000 2 256Mb 0000000060000000 3 256Mb 0000000070000000 2048 MB of System Memory Testing the System Testing the Disks read only Testing the Network Partition 0 Memory base 000000000 size 080000000 initializing GCT FRU at offset 1dc000 AlphaServer ES40 Console V5 5 3059 built on May ...

Page 87: ...dary start error EV6 BIST 1 STR status 1 CSC status 1 PChip0 status 1 PChip1 status 1 DIMx status 0 TIG Bus status 1 DPR status 0 CPU speed status 0 CPU speed 0 Powerup time 00 00 00 00 00 00 CPU SROM sync 0 Error Fan 1 failed Error Fan 2 failed If problems occur during power up error messages indicated by asterisks may be embedded in the console event log To display the console event log one scre...

Page 88: ...splayed to the screen Once AlphaBIOS initialization is complete an AlphaBIOS boot screen similar to Example 3 6 is displayed Example 3 5 AlphaBIOS Initialization Screen AlphaBIOS 5 68 PKO950 Alpha Processor and System Information System AlphaServer ES40 Processor Alpha 21264 500 MHz Memory 256 MB Alpha Processor s Status Processor 0 Running Processors 1 2 3 Ready SCSI Controller Initialization Ini...

Page 89: ...y 3 21 Example 3 6 AlphaBIOS Boot Screen AlphaBIOS 5 68 Please select the operating system to start Windows NT Server 4 00 Use and to move the highlight to your choice Press Enter to choose Press F2 to enter SETUP AlphaServer PK0949 ...

Page 90: ...ware See Section 3 4 2 1 3 VGA monitor not plugged in The first beep is a long beep 1 1 4 ROM err The ROM err message is displayed briefly then a single beep is emitted and Jump to Console is displayed The SROM code is unable to load the console code a flash ROM header area or checksum error has been detected See Section 3 4 2 2 1 2 Cfg ERR n Cfg ERR s Configuration error on CPU n n is 0 1 2 or 3 ...

Page 91: ...in Table 3 1 For example a 1 1 4 beep code consists of one beep a pause indicated by the hyphen one beep a pause and a burst of four beeps This beep code is accompanied by the message ROM err Related messages are also displayed on the console terminal if the console device is connected to the serial line and the SRM console environment variable is set to serial ...

Page 92: ...firmware images Example 3 7 Checksum Error and Fail Safe Load Loading console Console ROM checksum error Expect 00000000 000000FE Actual 00000000 000000FF XORval 00000000 00000001 Loading program from floppy Code execution complete transfer control OpenVMS PALcode V1 3 3 Digital UNIX PALcode V1 4 2 starting console on CPU 0 starting drivers entering idle loop P00 Boot update_cd OpenVMS PALcode V1 ...

Page 93: ... load the FSL program from the floppy drive As the FSL program is initialized messages similar to the console power up messages are displayed This example shows the beginning and ending messages At the P00 console prompt boot the Loadable Firmware Update Utility LFU from the Alpha Systems Firmware CD shown in the example as the variable update_cd As the LFU program is initialized messages similar ...

Page 94: ... of three beeps and the message No MEM is displayed on the OCP The system does not come up to the console program This error indicates missing or bad DIMMs The OCP and console terminal display text similar to the following Failed M 1 D 2 Failed M 1 D 1 Failed M 0 D 2 Failed M 0 D 1 Incmpat M 1 D 4 Incmpat M 1 D 3 Incmpat M 0 D 4 Incmpat M 0 D 3 Missing M 3 D 2 Illegal M 2 D 2 No usable memory dete...

Page 95: ...this array are mismatched All DIMMs in the affected array are marked as incompatible incmpat Indicates that a DIMM in this array is missing All missing DIMMs in the affected array are marked as missing Indicates that the DIMM data for this array is unreadable All unreadable DIMMs in the affected array are marked as illegal See Chapter 6 for memory configuration rules ...

Page 96: ...s 0 1 2 or 3 VTERM failed No VTERM voltage to CPUs CTERM failed No CTERM voltage to CPUs Fan5 6 failed Main fan 6 and redundant fan 5 failed OverTemp failure System temperature has passed the high threshold No CPU in slot 0 Configuration requires that a CPU be installed in slot 0 CPU door opened System card cage cover off Reinstall cover TIG error Code essential to system operation is not loaded a...

Page 97: ... area fans 5 and 6 is off Reinstall cover 3 3V bulk warn Power supply voltage over or under threshold 5V bulk warn Power supply voltage over or under threshold 12V bulk warn Power supply voltage over or under threshold 12V bulk warn Power supply voltage over or under threshold VTERM warn Voltage regulator over or under threshold CTERM warn Voltage regulator over or under threshold CPUn VCORE warn ...

Page 98: ...age OCP Message FD PCI data path error PCI Err FA No usable memory detected No Mem EF Bcache data lines test error BC Error EE Bcache data march test error BC Error ED Bcache address test error BC Error EC CPU parity detection error CPU Err EB CPU ECC detection error CPU Err EA Bcache ECC data lines test error BC Error E9 Bcache ECC data march test error BC Error E8 Bcache TAG lines test error BC ...

Page 99: ...78 Bcache failed on CPU 0 error BC Bad 0 77 Memory thrash error on CPU 3 MtrERR 3 76 Memory thrash error on CPU 2 MtrERR 2 75 Memory thrash error on CPU 1 MtrERR 1 74 Memory thrash error on CPU 0 MtrERR 0 73 Starting secondary on CPU 3 error RCPU 3 E 72 Starting secondary on CPU 2 error RCPU 2 E 71 Starting secondary on CPU 1 error RCPU 1 E 70 Starting secondary on CPU 0 error RCPU 0 E 6F Configur...

Page 100: ...or example if you install a system motherboard that has an older version of the firmware than your system requires you may not be able to bring up the SRM console In that case you need to force a floppy load so that you can update the SRM firmware Figure 3 2 Function Jumpers SC0033 1 2 3 J21 1 2 3 J20 1 2 3 J22 1 2 3 J23 1 2 3 4 5 6 7 8 9 10 ON OFF E296 ...

Page 101: ... pins 2 and 3 NOTE The J20 and J23 function jumpers must be in their default positions over pins 1 and 2 7 Replace the chassis covers and enclosure covers Plug in the power supplies 8 Insert the Firmware Update Utility diskette into the floppy drive and insert the update CD into the CD ROM drive 9 Power up the system and check the control panel display for progress messages 10 At the P00 prompt bo...

Page 102: ...o update RMC firmware The RMC will not function if No AC power is provided to any of the power supplies DPR does not pass its self test DPR is corrupted RMC flash ROM is corrupted If the RMC is not working the control panel displays the following message Bad RMC flash The SRM console also sends a message to the terminal screen Error RMC detected power up error RMC Flash corrupted ...

Page 103: ...te y n y Loadable Firmware Update Utility Function Description Display Displays the system s configuration table Exit Done exit LFU reset List Lists the device revision firmware name and update revision Readme Lists important release information Update Replaces current firmware with loadable data image Verify Compares loadable and hardware images or Help Scrolls this function table UPD update RMC ...

Page 104: ......

Page 105: ...action between the console drivers and the target devices Run the diagnostics by using commands from the SRM console To run the diagnostics in the background use the background operator at the end of the command Errors are reported to the console terminal the console event log or both If you are not familiar with the SRM console see the Compaq AlphaServer ES40 User Interface Guide NOTE If you are ...

Page 106: ...re at the end of the event log and are visible on the terminal screen clear_error Clear errors logged in the FRU EEPROMs as reported by the show error command crash Forces a crash dump at the operating system level deposit Writes data to the specified address of a memory location register or device examine Displays the contents of a memory location register or device exer Exercises one or more dev...

Page 107: ...t a port on a live network set sys_serial_ num Sets the system serial number which is then propagated to all FRUs that have EEPROMs show error Reports errors logged in the FRU EEPROMs show fru Displays information about field replaceable units FRUs including CPUs memory DIMMs and PCI cards show_status Displays the progress of diagnostic tests Reports one line of information for each executing diag...

Page 108: ... buildfru s smb0 mmb0 dim1 80 47 46 45 44 43 42 41 Building of the FRU descriptor on a DIMM passing a part number and a serial number Building of the FRU descriptor on a CPU passing a part number serial number and miscellaneous string Building of the FRU descriptor on a DIMM with the s qualifier pass offset 80 and value of 45 Building of the FRU descriptor on a DIMM with the s qualifier pass offse...

Page 109: ...pecific data Each area has its own checksum which is recalculated any time that segment of the EEPROM is written When the buildfru command is executed the FRU EEPROM is first flooded with zeros and then the generic data the system specific data and EEPROM format version information are written and checksums are updated For certain FRUs such as CPU modules additional FRU specific data can be entere...

Page 110: ...back to the higher level FRUs to which it is associated For example to build a descriptor for a DIMM point back to the MMB on which it resides and then to the system motherboard All fields are automatically set to uppercase before writing to EEPROM See Example 4 1 If you enter the buildfru data correctly for a device that has an EEPROM to program nothing is displayed after you enter the command If...

Page 111: ...st be 10 characters extra characters are truncated The manufacturing location and date are extracted from this field misc The FRU s model name or number or the common name for the FRU This ASCII string may be up to 10 characters extra characters are truncated This field is optional unless alias is specified other The FRU s Compaq alias number if one exists This ASCII string may be up to 16 charact...

Page 112: ...orts that CPU 1 did not power up and fans 1 and 2 failed Example 4 2 more el more el Error CPU 1 failed powerup diagnostics Secondary start error EV6 BIST 1 STR status 1 CSC status 1 PChip0 status 1 PChip1 status 1 DIMx status 0 TIG Bus status 1 DPR status 0 CPU speed status 0 CPU speed 0 Powerup time 00 00 00 00 00 00 CPU SROM sync 0 Error Fan 1 failed Error Fan 2 failed ...

Page 113: ...ration and while running system tests Standard error messages are indicated by asterisks When cat el is used the contents of the console event log scroll by Use the Ctrl S key combination to stop the screen from scrolling and use Ctrl Q to resume scrolling The more el command allows you to view the console event log one screen at a time Syntax cat el or more el ...

Page 114: ... logged to all FRU EEPROMs in the system The clear_error command clears TDD SDD and checksum errors Hardware failures and unreadable EEPROM errors are not cleared See Table 4 2 Syntax clear_error fruname Clears all errors logged to a specific FRU Fruname is the name of the specified FRU If you do not specify a FRU you must use clear_error all to clear errors clear_error all Clears all errors logge...

Page 115: ... 1 1 0 0 0 0 0 block 2178787 DUMP Dump to 0x800001 End 0x800001 device string for dump SCSI 1 1 0 0 0 0 0 DUMP prom dev SCSI 1 1 0 0 0 0 0 block 2178787 DUMP Header to 0x800001 at 2064113 0x1f7ef1 succeeded halted CPU 0 halt code 5 HALT instruction executed PC fffffc0000568704 P00 Use the crash command when the system has hung and you are able to halt it with the Halt button or the RMC halt in com...

Page 116: ...isplays the contents of a memory location register or a device Example 4 4 deposit and examine deposit P00 dep b n 1ff pmem 0 0 P00 d l n 3 vmem 1234 5 P00 d n 8 r0 ffffffff P00 d l n 10 s 200 pmem 0 8 P00 d l pmem 0 0 P00 d ff P00 d scbb 820000 examine P00 e dpr 34f0 l n 5 dpr 34F0 00000000 dpr 34F4 00000000 dpr 34F8 00000000 dpr 34FC 00000000 dpr 3500 204D5253 dpr 3504 352E3558 P00 ...

Page 117: ...t 17 pages in physical memory Deposit 0 to physical memory address 0 Deposit FF to physical memory address 4 Deposit 820000 to SCBB Examine The examine command displays the contents of a memory location a register or a device If no options are given the system uses the options from the preceding examine command If conflicting address space or data sizes are specified the console ignores the comman...

Page 118: ...ce to access Device names are dpr Dual port RAM See Appendix C for the DPR address layout eerom Nonvolatile ROM used for EV storage fpr Floating point register set name is F0 to F31 Alternatively can be referenced by name gpr General register set name is R0 to R31 Alternatively can be referenced by name ipr Internal processor registers Alternatively some IPRs can be referenced by name pcicfg PCI c...

Page 119: ...enced location is the last location plus the size of the reference 1 for byte 2 for word 4 for longword For other address spaces the address is the last referenced address plus 1 The location immediately preceding the last location referenced in a deposit or examine command Memory and other address spaces are handled as above The last location referenced in a deposit or examine command The locatio...

Page 120: ... specify A compare operation compares the contents of the two buffers The exer command uses two buffers buffer1 and buffer2 to carry out the operations A read or write operation can be performed using either buffer A compare operation uses both buffers Example 4 5 exer P00 exer dk p 0 secs 36000 Read SCSI disks for the entire length of each disk Repeat this until 36000 seconds 10 hours have elapse...

Page 121: ...prior to the previous write operation 4 From the current block address read a packet into buffer2 5 Compare buffer1 with buffer2 and report any discrepancies 6 Repeat steps 1 through 5 until enough packets have been written to satisfy the length requirement of 101 blocks P00 exer a r w Rc dka0 A nondestructive write test with packet sizes of 512 bytes Use this test only if the customer has a curre...

Page 122: ...rt_block eb end_block p pass_count l blocks bs block_size bc block_per_io d1 buf1_string d2 buf2_string a action_string sec seconds m v delay milliseconds device_name Arguments device_name Specifies the names of the devices or filestreams to be exercised Options sb start_block Specifies the starting block number hex within filestream The default is 0 eb end_block Specifies the ending block number ...

Page 123: ...y I O occurs Default all bytes set to hex 5A s d2 buf2_string String argument for eval to generate buffer2 data pattern from Buffer2 is initialized only once before any I O occurs Default all bytes set to hex 5A s a action_string Specifies an exerciser action string which determines the sequence of reads writes and compares to various buffers The default action string is r The action string charac...

Page 124: ...f milliseconds specified by the delay qualifier If no delay qualifier is present sleep for 1 millisecond Times as reported in verbose mode will not necessarily be accurate when this action character is used z Zero buffer 1 Z Zero buffer 2 b Add constant to buffer 1 B Add constant to buffer 2 sec seconds Specifies to terminate the exercise after the number of seconds have elapsed By default the exe...

Page 125: ...a blank floppy Example 4 6 floppy_write P00 floppy_write Destructive Test of the Floppy started P00 show_status ID Program Device Pass Hard Soft Bytes Written Bytes Read 00000001 idle system 0 0 0 0 0 00000c37 exer_kid dva0 0 0 100 0 0 0 6656 6656 The floppy_write script uses exer to run a write test on the floppy The test runs in the background Use the show_status command to display the prog ress...

Page 126: ...ter Set of characters ABC matches either A or B or C a dash other than first or last of the set denotes a range of characters A Z matches any uppercase letter if the first character of the set is then the sense of match is reversed 0 9 matches any non digit several characters need to be quoted with backslash if they occur in a set and Repeated matching when placed after a pattern indicates that th...

Page 127: ...e enclosed with quotes to avoid interpretation by the shell file Specifies the files to be searched If none are present then standard input is searched Options c Print only the number of lines matched i Ignore case By default grep is case sensitive n Print the line numbers of the matching lines v Print all lines that do not contain the expression f file Take regular expressions from a file instead...

Page 128: ... FF FF FF FF FF 000000d0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 000000e0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 000000f0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 00000100 48 45 4C 4C 4F FF FF FF FF FF FF FF FF FF FF FF HELLO 00000110 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 00000120 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 00000130 FF FF FF FF FF FF FF FF FF ...

Page 129: ...lock 0 Syntax hd byte word long quad sb eb n file offset Arguments file offset Specifies the file byte stream to be displayed Options byte Print out data in byte sizes word Print out data by word long Print out data by longword quad Print out data by quadword sb n Start block eb n End block ...

Page 130: ...003ffa0000 Cluster 2 Usage Console START_PFN 0001ffd1 PFN_COUNT 0000002f PFN_TESTED 00000000 47 pages from 000000003ffa2000 to 0000000040000000 Cluster 3 Usage System START_PFN 00020000 PFN_COUNT 0001fffe PFN_TESTED 00000000 BITMAP_VA 0000000010202000 BITMAP_PA 000000007fffc000 131070 good pages from 0000000040000000 to 000000007fffa000 Cluster 4 Usage Console START_PFN 0003fffe PFN_COUNT 00000002...

Page 131: ... pa 0000000000012000 pte 000000003FFA8048 0000000A00001101 va 0000000010012000 pa 0000000000014000 pte 000000003FFA8050 0000000B00001101 va 0000000010014000 pa 0000000000016000 pte 000000003FFA8058 0000000C00001101 va 0000000010016000 pa 0000000000018000 pte 000000003FFA8060 0000000D00001101 va 0000000010018000 pa 000000000001A000 pte 000000003FFA8068 0000000E00001101 va 000000001001A000 pa 000000...

Page 132: ...000 Root platform_type 140500000022 Root platform_name 200 Root primary_instance 0 Root first_free 0 Root high_limit 7d40 Root lookaside 0 Root available 0 Root max_partition 1 Root partitions 100 Root communities 140 Root max_plat_partition 2 Root max_frag 10 Root max_desc 4 Root galaxy_id 1de108 Root bindings 180 GCT Depth View Type 2 ID ffffffffffffff00 HdExt 40 FRU 24c0 cnt 1 Type 16 ID ff0000...

Page 133: ...0000070005005 01c0 DCHIP CSRs 801b0000000 DSC 7F7F7F7F7F7F7F7F 0800 DSC2 7F7F7F7F7F7F7F7F 08c0 STR 3939393939393939 0840 DREV 0101010101010101 0880 PCHIP 0 CSRs 80180000000 WSBA0 0000000000800000 0000 WSBA1 0000000080000001 0040 WSBA2 0000000000000000 0080 WSBA3 0000000000000000 00c0 WSM0 0000000000700000 0100 PCHIP 1 CSRs 80380000000 WSBA0 0000000000800000 0000 WSBA1 0000000080000001 0040 WSBA2 0...

Page 134: ... flag 4 00000000 00000000 00000000 00000000 0004 cns hlt 00000000 00000000 00000000 00000000 0008 cns hlt 4 00000000 00000000 00000000 00000000 000c cns mchkflag 000001c8 000001c8 000001c8 000001c8 0210 cns mchkflag 4 00000000 00000000 00000000 00000000 0214 cns fpcr 00000000 00000000 00000000 00000000 0318 cns fpcr 4 8ff00000 8ff00000 8ff00000 8ff00000 031c cns va fffffffc 0016270c 0016270c 16333...

Page 135: ...0 1 0 2 0 0 0 0 8649728 00001271 exer_kid dka200 2 0 2 0 0 0 0 8649728 00001278 exer_kid dqa0 0 0 15 0 0 0 0 3544064 00001280 exer_kid dfa0 0 0 2 1 84 0 0 0 8619520 00001281 exer_kid dfb0 0 0 102 1066 0 0 0 109256192 0000128e exer_kid dva0 0 0 100 0 0 0 0 980992 00001381 nettest ewa0 0 0 4 1 362 0 1 1018720 1018496 P00 kill_diags dva0 0 0 1000 0 exer completed packet IOs elapsed idle size IOs byte...

Page 136: ...14880 0000126f exer_kid dka0 0 0 2 1 0 0 0 0 8612352 00001270 exer_kid dka100 1 0 2 0 0 0 0 8649728 00001271 exer_kid dka200 2 0 2 0 0 0 0 8649728 00001278 exer_kid dqa0 0 0 15 0 0 0 0 3544064 00001280 exer_kid dfa0 0 0 2 1 84 0 0 0 8619520 00001281 exer_kid dfb0 0 0 102 1066 0 0 0 109256192 0000128e exer_kid dva0 0 0 100 0 0 0 0 980992 00001381 nettest ewa0 0 0 4 1 362 0 1 1018720 1018496 The fol...

Page 137: ...it is 1 GB Use the show_status command to display the progress of the tests Use the kill or kill_diags command to terminate the test Syntax memexer number Arguments number Number of memory exercisers to start The default is 1 The number of exercisers as well as the length of time for testing depends on the context of the testing ...

Page 138: ...le 4 16 memtest P00 sh mem Array Size Base Address 0 256Mb 0000000060000000 1 512Mb 0000000040000000 2 256Mb 0000000070000000 3 1024Mb 0000000000000000 2048 MB of System Memory P00 memtest sa 400000 l 2000000 p 10 Hard Error Error 43 Memory compare error Diagnostic Name ID Device Pass Test Hard Soft 1 JAN 2066 memtest 00000118 brd0 1 1 1 0 12 00 01 Expected value fffffffe Received value ffffffff F...

Page 139: ...he z option is not included default the address is verified and allocated from the firmware s memory zone If the z qualifier is included the test is started without verification of the starting address When a starting address is specified the memory is allocated beginning at the starting address 32 bytes for the length specified The extra 32 bytes that are allocated are reserved for the allocation...

Page 140: ...st The first pass writes alternating graycode inverse graycode to each four longwords This causes many data bits to toggle between each 16 byte write For example graycode patterns for a 32 byte block would be Graycode 0 00000000 Graycode 1 00000001 Graycode 2 00000003 Graycode 3 00000002 Inverse Graycode 4 FFFFFFF9 Inverse Graycode 5 FFFFFFF8 Inverse Graycode 6 FFFFFFFA Inverse Graycode 7 FFFFFFFB...

Page 141: ... hex default 8192 bytes This is used only for the random block test For all other tests the block size equals the length i Specifies the address increment value in longwords This value is used to increment the address through the memory to be tested The default is 1 longword This is only implemented for the graycode test An address increment of 2 tests every other longword This option is useful fo...

Page 142: ...only for march test 2 Uses this pattern as test pattern Default 5 s h Allocates test memory from the firmware heap rs Used only for random test 3 Uses this data as the random seed to vary random data patterns generated Default 0 rb Randomly allocates and tests all of the specified memory address range Allocations are done of block_size mb Memory barrier flag Used only in the f graycode test When s...

Page 143: ...7 tjt 0 unf 0 ri 70 ru 0 rps 0 rwt 0 at 0 fd 0 lnf 0 se 0 tbf 0 tto 1 lkf 1 ato 1 nc 71 oc 0 MOP BLOCK Network list size 0 MOP COUNTERS Time since zeroed Secs 3 TX Bytes 0 Frames 0 Deferred 0 One collision 0 Multi collisions 0 TX Failures Excessive collisions 0 Carrier check 0 Short circuit 0 Open circuit 0 Long frame 0 Remote defer 0 Collision detect 0 RX Bytes 0 Frames 0 Multicast bytes 0 Multic...

Page 144: ...4 40 Compaq AlphaServer ES40 Service Guide Syntax net ic net s Arguments port_name Specifies the Ethernet port on which to operate either ei 0 or ew 0 ...

Page 145: ...n console script Advanced users may want to use the specific options and environment variables described here Example 4 18 nettest P00 nettest ei P00 nettest mode in ew P00 nettest mode ex w 10 e Internal loopback test on port ei 0 Internal loopback test on ports ewa0 ewb0 External loopback test on port eia0 or ewa0 wait 10 seconds between tests ...

Page 146: ... customize nettest before nettest is started The environment variables a brief description and their default values are listed in the syntax table in this section Each variable name is preceded by e a0_ or e b0_ to specify the desired port You can change other network driver characteristics by modifying the port mode See the mode option Use the show_status display to determine the process ID when ...

Page 147: ...e Specifies the mode to set the port adapter TGEC The default is ex external loopback Allowed values are df default use environment variable values ex external loopback in internal loopback nm normal mode nf normal filter pr promiscuous mc multicast ip internal loopback and promiscuous fc force collisions nofc do not force collisions nc do not change mode p pass_count Specifies the number of times...

Page 148: ...he network device can be very CPU intensive This option will allow other processes to run Environment Variables e a _loop_count Specifies the number hex of loop requests to send The default is 0x3E8 loop packets e a _loop_inc Specifies the number hex of bytes the message size is increased on successive messages The default is 0xA bytes e a _loop_patt Specifies the data pattern hex for the loop mes...

Page 149: ...opagated to all FRU devices that have EEPROMs The sys_serial_num environment variable can be read by the operating system Example 4 19 set sys_serial_num P00 set sys_serial_num NI900100022 When the system motherboard SMB is replaced you must use the set sys_serial_num command to restore the master setting Syntax set sys_serial_num value Value is the system serial number which is printed on the sys...

Page 150: ... 00 00 00 001f8428 FF 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 001f8438 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 DD Y SMB0 Bad checksum 64 to 126 EXP e1 RCV 0f 001f8408 4A FF FF FF FF FF FF FF 02 35 34 2D 31 32 33 34 J 54 1234 001f8418 35 2D 30 31 2E 41 30 30 31 20 20 00 00 09 44 91 5 01 A001 D 001f8428 34 51 15 41 41 41 41 41 41 41 41 41 41 41 41 41 4Q AAAAAAAAAAAAA 001f8438 0F 0F 0F 0F 0...

Page 151: ... shows a reference to these errors The bit masks correspond to the bit masks that would be displayed in the E field of the show fru command FRU to which errors are logged in this example the system motherboard SMB0 A TDD error has been logged TDDs test directed diagnostics test specific functions sequentially Typically nothing else is running during the test TDDs are performed in SROM or XSROM or ...

Page 152: ...Serious error Compaq Analyze CA has written a FRU callout into the SDD area and DPR global area Follow the instructions given by Compaq Analyze 08 fruname EEPROM Unreadable Reserved 10 fruname Bad checksum 0 to 64 EXP 01 RCV 02 Informational Use the clear_error command to clear the error unless TDD or SDD is also set 20 fruname Bad checksum 64 to 126 EXP 01 RCV 02 Informational Use the clear_error...

Page 153: ...B1 DIM3 00 54 25053 BACPQ NI90224341 COMPAQ SMB0 MMB1 DIM4 00 54 25053 BACPQ NI90224341 COMPAQ SMB0 MMB1 DIM5 00 54 25053 BACPQ NI90112345 COMPAQ SMB0 MMB1 DIM6 00 54 25053 BACPQ NI90112345 COMPAQ SMB0 MMB2 00 54 25582 01 B02 AY90112345 CARRIER MMB SMB0 MMB2 DIM1 00 54 25053 BACPQ NI90224341 COMPAQ SMB0 MMB2 DIM2 00 54 25053 BACPQ NI90112345 COMPAQ SMB0 MMB2 DIM3 00 54 25053 BACPQ NI90112345 COMPA...

Page 154: ...hether the FRU has any errors logged against it FRUs without errors show 00 hex FRUs with errors have a non zero value that represents a bit mask of possible errors See Table 4 3 Part The part number of the FRU in ASCII either a Compaq part number or a vendor part number Serial The serial number For Compaq FRUs the serial number has the form XXYWWNNNNN XX manufacturing location code YWW year and w...

Page 155: ...ice has multiple errors For example the E field for a FRU with both TDD 02 and SDD 04 errors would be 06 010 100 110 6 Table 4 3 Bit Assignments for Error Field Bit Mask E Field Meaning 01 Hardware failure 02 TDD error has been logged 04 SDD error has been logged 08 Reserved 10 Checksum failure on bytes 0 62 20 Checksum failure on bytes 64 126 40 Checksum failure on bytes 128 254 80 FRU s system s...

Page 156: ...d 00000001 idle system 0 0 0 0 0 0000125e memtest memory 12 0 0 6719275008 6719275008 00001261 memtest memory 12 0 0 6689914880 6689914880 00001268 memtest memory 11 0 0 6689914880 6689914880 0000126f exer_kid dka0 0 0 2 1 0 0 0 0 8612352 00001270 exer_kid dka100 1 0 2 0 0 0 0 8649728 00001271 exer_kid dka200 2 0 2 0 0 0 0 8649728 00001278 exer_kid dqa0 0 0 15 0 0 0 0 3544064 00001280 exer_kid dfa...

Page 157: ...y fatal hard errors halt the system or prevent completion of the diagnostics Bytes successfully written by the diagnostic Bytes successfully read by the diagnostic The following command string is useful for periodically displaying diagnostic status information for diagnostics running in the background P00 while true show_status sleep n done Where n is the number of seconds between show_status disp...

Page 158: ...ing progress Type cat el to redisplay recent errors Type init in order to boot the operating system P00 show_status ID Program Device Pass Hard Soft Bytes Written Bytes Read 00000001 idle system 0 0 0 0 0 0000125e memtest memory 12 0 0 6719275008 6719275008 00001261 memtest memory 12 0 0 6689914880 6689914880 00001268 memtest memory 11 0 0 6689914880 6689914880 0000126f exer_kid dka0 0 0 2 1 0 0 0...

Page 159: ...er command after shutting down an operating system you must initialize the system to a quiescent state Enter the following command at the SRM console P00 init P00 sys_exer By default no write tests are performed on disk and tape drives Media must be installed to test the floppy drive and tape drives When the lb argument is used a loopback connector is required for the COM2 port 9 pin loopback conn...

Page 160: ...rallel Port external loopback Testing the VGA Alphanumeric Mode only Testing the EW Network P00 The test command also does a quick test on the system speaker A beep is emitted as the command starts to run The tests are run sequentially and the status of each subsystem test is displayed to the console terminal as the tests progress If a particular device is not available to test a message is displa...

Page 161: ...A console test displays rows of the word compaq 5 Network internal loopback tests for EW networks Testing a Windows NT System To test a system running Windows NT invoke the SRM console in one of the following ways and then enter the test command Shut down the system from the Start button and wait for the message indicating that you can power off the system Next press the Reset button and then pres...

Page 162: ......

Page 163: ...ells how to interpret error logs reported by the operating system The following topics are covered Error Log Analysis with Compaq Analyze Fault Detection and Reporting Machine Checks Interrupts Environmental Errors Captured by SRM Windows NT Error Logs ...

Page 164: ...r starts automatically as part of the system start up CA provides automatic background analysis When an error event occurs it triggers the firing of an analysis rule The analysis engine collects and processes the information and typically generates a problem found report if appropriate The report can be sent to users on a notification mailing list and if DSNlink is installed a call can be logged w...

Page 165: ... the Director has stopped running restart it by following the instructions in the WEBES documentation for the specific operating system Compaq Analyze includes a graphical user interface GUI that allows the user to interact with the Director While only one Director process executes on the machine at any time many GUI processes can run at the same time connected to the single Director Refer to the ...

Page 166: ... GUI When you invoke the Compaq Analyze GUI the node localhost opens by default for all operating systems The localhost is the system on which CA is running If an event has occurred it is listed under localhost Events See Figure 5 1 Figure 5 1 Compaq Analyze GUI ...

Page 167: ...eries of problem found statements In this case Correctable System Detected Error was logged in the event log with the date and time the event occurred To display an event or report click on it to select it then click on Display Information The item selected opens up in the data display window See Figure 5 3 Figure 5 2 Compaq Analyze Event Screen ...

Page 168: ...shows the beginning of a Compaq Analyze problem found report Figure 5 3 Problem Found Report Managed Entity The Managed Entity designator includes the system host name typically a computer name for networking purposes the type of computer system Compaq AlphaServer ES40 and the error event identification The error event identification uses new common event header Event_ID_Prefix and Event_ID_Count ...

Page 169: ...l or Redundant warning event that typically requires future service but system still operates normally 4 Information System service event such as enclosure PCI or fan door is open and requires closing 5 Unknown Not currently used Reporting Node The Reporting Node designator is synonymous with the Managed Entity host name when Compaq Analysis is used to diagnose problems on the system on which it i...

Page 170: ...5 8 Compaq AlphaServer ES40 Service Guide Figure 5 4 FRU List Designator ...

Page 171: ...e of these FRUs The information typically include the FRU probability manufacturer system device type system physical location part number serial number and firmware revision level if applicable In Figure 5 4 the most probable failing FRU is DIMM 3 on MMB1 The next less probable is the system motherboard and the least probable is MMB1 Continued on next page ...

Page 172: ...5 10 Compaq AlphaServer ES40 Service Guide Figure 5 5 Evidence Designator ...

Page 173: ...rrors in these categories are given in Section 5 3 See Appendix D for the source data Compaq Analyze uses to isolate to the FRUs The Evidence designator provides a hex dump of the error event information that triggered the indictment The evidence is broken into segments and described as follows Common Event Header Provides information about the event as it was logged into the binary error log by t...

Page 174: ... system for error notification reporting and logging before returning the system to normal operation If PALcode is unable to correct the problem it Logs double error halt error frames into the flash ROM Logs uncorrectable error logout frames to the DPR For single halts logs the uncorrectable logout frame into the DPR 3 If error event logging is required control is passed through the OS Privileged ...

Page 175: ...longwords being read can be corrected per cycle A double bit error on any of the four longwords being read can be detected per cycle Backup cache B cache ECC check bits on the data store and parity on the tag address store and tag control store Memory DIMMs ECC logic protects data by detecting and correcting data cycle errors A single bit error on any of the four longwords can be corrected per cyc...

Page 176: ...not use SCB offsets but instead uses a self maintained interrupt dispatch table IDT Table 5 2 Machine Checks Interrupts Error Type Error Descriptions CPU Correctable Error 630 Generic Alpha 21264 EV6 correctable errors B cache probe hit single bit ECC error D cache tag parity error on issue I cache tag or data parity error D cache victim single bit ECC error B cache single bit ECC fill error to I ...

Page 177: ...target abort TA Invalid scatter gather page table entry SGE error PCI data parity error PERR Flash ROM write error PCI target delayed completion retry time out DCRTO PCI master retry time out RTO 2 24 error PCI ISA software NMI error System Environmental Error 680 System detected machine check caused by an overtemperature condition fan failure or power supply failure Overtemperature failure 50 C s...

Page 178: ... number of registers within the entry Each entry consists of an operating system header several device frames and an end frame Most entries have a PAL generated logout frame and may contain frames for CPU memory and I O Table 5 3 shows an event structure map for a Windows NT system uncorrect able PCI target abort error NOTE See Appendix D for the source data Compaq Analyze uses to isolate to the F...

Page 179: ... Register DIRx 61 1 lfctt_B0 u Cchip Miscellaneous Register MISC lfctt_B8 u Pchip0 Error Register P0_PERROR 63 0 0 lfctt_C0 u Pchip1 Error Register P1_PERROR 51 0 47 18 PCI Addr 17 16 PCI Opn 6 1 lfett_C8 u lfett_138 u Pchip1 Extended Tsunami Typhoon System Packet eelcb_140 eelcb_190 eelcb_1E0 eelcb_230 eelcb_280 eelcb_2D0 Pchip 1 PCI Slot 4 Single Device Bus Snapshot Packet Pchip 1 PCI Slot 5 Sin...

Page 180: ...n usually CPU 0 For register definitions see Appendix D Example 5 1 Console Level Environmental Error Logout Frame P00 unexpected system event through vector 680 on CPU 0 os_flags 0000000000000000 cchip_dirx 0004000000000000 tig_smir 0000000000000008 tig_cpuir 000000000000000f tig_psir 0000000000000003 lm78_isr 0000000000000000 door_open 0000000000000004 temp_warning 0000000000000000 fan_ctrl_faul...

Page 181: ...04000000000000 tig_smir 0000000000000008 tig_cpuir 000000000000000f tig_psir 0000000000000003 lm78_isr 0000000000000000 door_open 0000000000000040 temp_warning 0000000000000000 fan_ctrl_fault 0000000000000000 power_down_code 0000000000000000 reserved_1 0000000000000000 This example shows a fan door closing event ...

Page 182: ...re error report in the error frame sector of the flash ROM in this system If the Alpha hardware error logging service is installed then you will be able to see this report in the system event log after the system is booted This report frame can also be examined from AlphaBIOS Press F2 to enter the main AlphaBIOS Setup screen then select Utilities and then select Display Error Frames This window wi...

Page 183: ...d at the same time and possibly in concert with another single fatal or correctable error log For both single and double error halts if the System Error Logging Software for Alpha kit is installed the next operating system boot causes the new error frame to be copied automatically to the Windows NT event log for viewing and analysis NOTE The System Error Logging Software for Alpha kit is provided ...

Page 184: ...5 22 Compaq AlphaServer ES40 Service Guide Figure 5 7 Display Error Frames Screen ...

Page 185: ...ftware for Alpha kit is installed you can view the error frame in the system event log at the next operating system boot Double Error Halt OLD is an old error frame that was previously copied to the system event log for analysis Clearing an Error Frame Log from Flash Error frame logs remain in flash ROM and can be viewed through the AlphaBIOS error log browser until one of the following occurs A n...

Page 186: ...Formatted Text Style Error Frame Press the Enter key to view a formatted text style error frame The error source is also displayed For example the Fatal Error Frame in Figure 5 8 reports a D Stream Error Uncorrectable ECC Figure 5 8 View by Formatted Text Style ...

Page 187: ...Error Logs 5 25 You can browse the entire contents of an error log by using the scroll bar as shown in Figure 5 9 Figure 5 9 Browsing Error Logs ...

Page 188: ...5 26 Compaq AlphaServer ES40 Service Guide 5 5 2 Viewing a Binary Dump of the Error Frame Press the F6 key to get a binary dump of the entire error frame Figure 5 10 Binary Dump of Error Frame ...

Page 189: ...ame to the floppy For the formatted text style an ASCII text file is generated For the binary dump a raw file is generated If the same file name already exists on the floppy a warning message is displayed Press Enter to continue the save Figure 5 11 Save to the Floppy Continued on next page ...

Page 190: ...000170h Event Length 0008h 00000240h Header Major Revision 000ch 0002h Header Minor Revision 000eh 0000h Operating System Type 0010h 0003h Hardware Architecture 0012h 0004h Vendor ID 0014h 00000dech Hardware System Type 0018h 0000000000000000h Logging CPU Module Number 0020h 00000000h Number Of Active CPUs 0024h 00000001h Category Of Event 0028h 0064h Sub Category Of Event 002ah 0002h DSR Number 0...

Page 191: ... 0180h 00000098h EV6 Frame Revision 0184h 00000001h EV6 I_STAT 21264 0188h 0000000000000000h EV6 DC_STAT 21264 0190h 0000000000000000h EV6 C_ADDR 0198h 0000000006c92080h 42 6 42 06 0000000006c92080h Shift_L 6 19 6 19 06 00092080h Shift_L 6 EV6 DC1_SYNDROME 01a0h 0000000000000005h EV6 DC0_SYNDROME 01a8h 0000000000000000h EV6 C_STAT 01b0h 0000000000000010h EV6 C_STS 01b8h 0000000000000006h EV6 MM_ST...

Page 192: ... flash ROM If you delete a new error frame a warning message is displayed as shown in Figure 5 13 If you delete an old error frame a message similar to that in Figure 5 14 is displayed Press F10 to continue a deletion When the deletion is complete a Delete Complete message is displayed Figure 5 13 Deleting a New Error Frame ...

Page 193: ...Error Logs 5 31 Figure 5 14 Deleting an Old Error Frame ...

Page 194: ......

Page 195: ...lowing topics are covered System Consoles Displaying the Hardware Configuration Setting Environment Variables for Tru64 UNIX or OpenVMS Setting Up a System for Windows NT Setting Automatic Booting Changing the Default Boot Device Running AlphaBIOS Based Utilities Setting SRM Security Setting Windows NT Security Configuring Devices Switching Between Operating Systems ...

Page 196: ...m display the system configuration and run diagnostics For complete information on the SRM and AlphaBIOS consoles see the Compaq AlphaServer ES40 User Interface Guide Figure 6 1 AlphaBIOS Setup Screen AlphaBIOS Setup Display System Configuration AlphaBIOS Upgrade Hard Disk Setup CMOS Setup Network Setup Install Windows NT Utilities About AlphaBIOS Press ENTER to partition or format hard disks ESC ...

Page 197: ...reen you can boot the operating system or press F2 to enter a setup screen to set up the system The Setup screen is shown in Figure 6 1 From the Utilities menu on the Setup screen you can select options to run maintenance programs and display error frames for hardware errors logged to the flash ROM RMC CLI The remote management console RMC provides a command line interface CLI for controlling the ...

Page 198: ...ole SRM Press or to select the firmware console that will be presented the next time the system is power cycled PK0924 Tru64 UNIX Console SRM Windows NT Console AlphaBIOS OpenVMS Console SRM ESC Discard Changes F10 Save Changes To enter the SRM console from Windows NT shut down the operating system and wait for the message indicating is it safe to power off the system Next press the Reset button a...

Page 199: ... or reset If os_type is set to nt the SRM console is loaded and then SRM starts the AlphaBIOS console from system flash ROM Selecting the Display Device The console terminal that displays the SRM user interface can be either a serial terminal VT320 or higher or equivalent or a VGA monitor A VGA monitor is required to run Windows NT The SRM console environment variable determines the display device...

Page 200: ...isplay device setting you must reset the system with the Reset button or the init command to put the new setting into effect In the following example the user displays the current console device a graphics device and then resets it to a serial device After the system initializes output will be displayed on the serial terminal P00 show console console graphics P00 set console serial P00 init ...

Page 201: ...ve been completed When the operating system is running the control panel displays the console revision It is useful to create a customized message if you have a number of systems and you want to identify each system by a node name You can use the SRM set ocp_text command to change this message see Example 6 1 The message can be up to 16 characters and must be entered in quotation marks Example 6 1...

Page 202: ...s Displaying a Tru64 UNIX or OpenVMS Configuration Use the following SRM console commands to view the system configuration for UNIX or OpenVMS systems See the Compaq AlphaServer ES40 User Interface Guide for details show boot Displays the boot environment variables show config Displays the logical configuration of interconnects and buses on the system and the devices found on them show device Disp...

Page 203: ...t the configuration category you want to see Figure 6 3 Display System Configuration Screen Display System Configuration Systemboard Configuration Hard Disk Configuration PCI Configuration SCSI Configuration Memory Configuration Integrated Peripherals System Type AlphaServer ES40 Processor Alpha 21264 Revision 4 0 4 Processors Speed 500 MHz Cache 4 MB Memory 2048 MB Floppy Drive A 3 5 1 44 MB Flop...

Page 204: ...perating system Their settings determine how the system powers up boots the operating system and operates To check the setting for a specific environment variable enter the show envar command where the name of the environment variable is substituted for envar To reset an environment variable use the set envar command where the name of the environment variable is substituted for envar ...

Page 205: ...f the environment variable to be modified value The new value of the environment variable New values for the following environment variables take effect only after you reset the system by pressing the Reset button or issuing the init command auto_action console cpu_enabled os_type pk 0_fast pk 0_host_id pk 0_soft_term show envar The show envar command displays the current value or setting of an en...

Page 206: ...y the boot command The default value is NULL boot_osflags NV W Default parameters to be passed to system software during booting if none are specified by the boot command OpenVMS Additional parameters are the root_number and boot flags The default value is NULL root_number Directory number of the system disk on which OpenVMS files are located 0 default SYS0 SYSEXE 1 SYS1 SYSEXE 2 SYS2 SYSEXE 3 SYS...

Page 207: ...nts 20 Omit header from secondary bootstrap file 80 Prompt for the name of the secondary bootstrap file 100 Halt before secondary bootstrap 10000 Display debug messages during booting 20000 Display user messages during booting Tru64 UNIX The following parameters are used with this operating system a Autoboot Boots vmunix from bootdef_dev goes to multi user mode Use this for a system that should co...

Page 208: ...200 38400 57600 com2_baud NV W Sets the baud rate of the COM2 port The default baud rate is 9600 Baud rate values are 1800 2000 2400 3600 4800 7200 9600 19200 38400 57600 com1_flow com2_flow NV W The com1_flow and com2_flow environment variables indicate the flow control on the serial ports Defined values are none No data flows in or out of the serial ports Use this setting for devices that do not...

Page 209: ...ayed on the device that is connected to the COM1 MMJ port cpu_enabled NV Enables or disables a specific secondary CPU All CPUs are enabled by default The primary CPU cannot be disabled The primary CPU is the lowest numbered working CPU ei 0_inet_init or ew 0_inet_init NV Determines whether the interface s internal Internet database is initialized from nvram or from a network server via the bootp p...

Page 210: ...he OpenVMS operating system bootp Sets the network protocol to bootp for systems using the Tru64 UNIX operating system bootp mop When the settings are used in a list the mop protocol is attempted first followed by bootp heap_expand NV Increases the amount of memory available for the SRM console s heap Valid selections are NONE default 64KB 128KB 256KB 512KB 1MB 2MB 3MB 4MB kbd_hardware type NV Set...

Page 211: ...s the default control panel display text with specified text os_type NV Sets the default operating system vms or unix Sets system to boot the SRM firmware nt Sets system to boot the AlphaBIOS firmware password NV Sets a console password Required for placing the SRM into secure mode pci_parity NV Disable or enable parity checking on the PCI bus On PCI parity enabled default value Off PCI parity dis...

Page 212: ...iate rate for the device either fast or standard mode pk 0_host_id NV Sets the controller host bus node ID to a value between 0 and 7 0 to 7 Assigns bus node ID for specified host adapter pk 0_soft_term NV Enables or disables SCSI terminators for optional SCSI controllers This environment variable applies to systems using the Qlogic SCSI controller though it does not affect the onboard controller ...

Page 213: ...ow_login NV Enables or disables login to the SRM console firmware on alternative console ports 0 Disables login on alternative console ports 1 Enables login on alternative console ports default setting If the console output device is set to serial set tt_allow_login 1 allows you to log in on the primary COM1 MMJ port or alternate COM2 port or the VGA monitor If the console output device is set to ...

Page 214: ...d time and set up the hard disks Optionally you can set the level of memory testing and set system password protection If you are installing Windows NT from CD ROM use the AlphaBIOS CMOS Setup screen and the Hard Disk Setup screen to set up your system Use the Advanced CMOS Setup screen to set the level of memory testing and to set password protection if desired ...

Page 215: ...d Auto Start Enabled Auto Start Count 30 Seconds CMOS Setup F1 Help May Press or to modify date fields Date modifications will take effect immediately F3 Color F6 Advanced F7 Defaults ESC Discard Changes F10 Save Changes PK0901 1 Start AlphaBIOS 2 From the AlphaBIOS Boot screen press F2 to enter AlphaBIOS Setup 3 From AlphaBIOS Setup select CMOS Setup and press Enter 4 From CMOS Setup set the syst...

Page 216: ...e and time as described in Section 6 4 1 before setting up the hard disk 1 From CMOS Setup press F10 to return to the AlphaBIOS Setup screen 2 Select Hard Disk Setup and press Enter 3 Use the arrow keys to select the drive that you want to prepare for Windows NT installation 4 Press F7 to perform an express setup on the hard disk that is highlighted 5 Press F10 to commit and verify the hard disk s...

Page 217: ... test the first 256 MB FULL will test all of the memory ESC Discard Changes F10 Save Changes PCI Parity Checking Disabled Power up Memory Test Partial AlphaBIOS Password Option Disabled SCSI BIOS Emulation Enabled For All Console Selection Windows NT Console AlphaBIOS 1 From Advanced CMOS Setup select Power up Memory Test 2 Select the level of memory testing you want to occur when the system is po...

Page 218: ...set to halt in the SRM console You can change these defaults if desired Systems can boot automatically if set to autoboot from the default boot device under the following conditions When you first turn on system power When you power cycle or reset the system When system power comes on after a power failure After a bugcheck OpenVMS and Windows NT or panic UNIX ...

Page 219: ...to Start is enabled If you want a different version of the operating system to become the primary you can reorder the boot selections On the Operating System Selection Setup screen the current default is the first selection in the list Use the arrow keys to highlight the boot selection you want to make the primary and press F8 Your selection will move to the top of the list and become the default ...

Page 220: ...ust then boot the operating system manually For maximum system availability auto_action can be set to boot or restart With the boot setting the operating system boots automatically after the SRM init command is issued or the Reset button is pressed With the restart setting the operating system boots automatically after the SRM init command is issued or the Reset button is pressed and it also reboo...

Page 221: ...g is usually not modified by the user You can however modify this setting if necessary See the Compaq AlphaServer ES40 User Interface Guide for instructions UNIX or OpenVMS With the UNIX or OpenVMS operating systems you can designate a default boot device You change the default boot device by using the set bootdef_dev SRM console command For example to set the boot device to the IDE CD ROM enter c...

Page 222: ... up RAID devices KZPSA configuration utility for configuring SCSI adapters These utilities are run from the AlphaBIOS console Utilities can be run either in graphics or serial mode The SRM console environment variable controls which mode AlphaBIOS runs in at the time it is loaded by the SRM console If you are running Windows NT your monitor is already in graphics mode If you are running UNIX or Op...

Page 223: ...on Upgrade AlphaBIOS Hard Disk Setup CMOS Setup Install Windows NT Utilities About AlphaBIOS F1 Help Display Error Frames OS Selection Setup Run Maintenance Program ESC Exit Running a Utility from a VGA Monitor 1 Start the AlphaBIOS console 2 Press F2 from the Windows NT Boot screen to display the AlphaBIOS Setup screen 3 From AlphaBIOS Setup select Utilities then select Run Maintenance Program fr...

Page 224: ...sk partition floppy disk or CD ROM drive from which to run the program 5 Press Enter to execute the program Figure 6 8 Run Maintenance Program Dialog Box AlphaBIOS Setup Display System Configuration Upgrade AlphaBIOS Hard Disk Setup CMOS S Networ Instal Utilit About Run Maintenance Program Program Name arccf exe Location ENTER Execute CD Disk 0 Partition 1 Disk 0 Partition 2 Disk 1 Partition 1 A A...

Page 225: ...d maintenance programs in serial mode set the console environment variable to serial and enter the init command to reset the system Set up the serial terminal as follows 1 From the General menu set the terminal mode to VTxxx mode 8 bit controls 2 From the Comm menu set the character format to 8 bit no parity and set receive XOFF to 128 or greater ...

Page 226: ...terminal the same way as from a VGA monitor The menus are the same but some key mappings are different Table 6 2 AlphaBIOS Option Key Mapping AlphaBIOS Key VTxxx Key F1 Ctrl A F2 Ctrl B F3 Ctrl C F4 Ctrl D F5 Ctrl E F6 Ctrl F F7 Ctrl P F8 Ctrl R F9 Ctrl T F10 Ctrl U Insert Ctrl V Delete Ctrl W Backspace Ctrl H Escape Ctrl ...

Page 227: ...etup select Utilities and select Run Maintenance Program from the sub menu that is displayed Press Enter 4 In the Run Maintenance Program dialog box type the name of the program to be run in the Program Name field Then tab to the Location list box and select the hard disk partition floppy disk or CD ROM drive from which to run the program 5 Press Enter to execute the program ...

Page 228: ...e alphabios command If the system has a VGA monitor you can set the SRM console environment variable to graphics 2 At the Utilities screen select Run Maintenance Program Press Enter 3 In the Run Maintenance Program dialog box type arccf in the Program Name field 4 Press Enter to execute the program The Main menu displays the following options 01 View Update Configuration 02 Automatic Configuration...

Page 229: ...lows you to use only the boot and continue commands The boot command cannot take command line parameters when the console is in secure mode The console boots the operating system using the environ ment variables stored in NVRAM boot_file bootdef_dev boot_flags Example 6 2 set password P00 set password Please enter the password Please enter the password again P00 P00 set password Please enter the p...

Page 230: ...racters Any characters entered after the 30th character are not stored Example 6 3 set secure P00 set secure Console is secure Please login P00 login Please enter the password P00 b dkb0 The set secure command console puts the console into secure mode A password must be set before you can issue set secure Once the console is secure only the boot and continue commands can be used The boot command c...

Page 231: ...panel Halt button to clear the password as follows 1 Enter the login command P00 login 2 When prompted for the password press the Halt button to the latched position and then press the Return or Enter key 3 Press the Halt button to release the halt The password is now cleared and the console cannot be put into secure mode unless you set a new password ...

Page 232: ...ed a password is required before the system initializes Example 6 5 Advanced CMOS Setup Screen PK0903b Advanced CMOS Setup F1 Help Press or to choose your security preference then press ENTER to set or change the password A setup password protects AlphaBIOS Setup A Start up password protects all system access ESC Discard Changes F10 Save Changes PCI Parity Checking Disabled Power up Memory Test Pa...

Page 233: ... the CMOS Setup screen press F6 to enter Advanced CMOS Setup 3 In the Advanced CMOS Setup screen Example 6 5 select AlphaBIOS Password Option and use the arrow keys to select the type of protection you want An explanatory dialog box appears Read the dialog box and press Enter to continue 4 Enter your password in the Enter New Password dialog box then press Enter 5 Enter your password in the Confir...

Page 234: ...Become familiar with the configuration requirements for CPUs and memory before removing or replacing those components See Chapter 8 for removal and replacement procedures 6 10 1 CPU Configuration Figure 6 9 CPU Slot Locations Pedestal Rack CPU 3 CPU 2 CPU 1 CPU 0 PK0228 ...

Page 235: ...t be installed in slot 0 The system will not power up without a CPU in slot 0 7 CPU cards must be installed in numerical order starting at CPU slot 0 The slots are populated from left to right on a pedestal or rackmount system and from bottom to top on a tower See Figure 6 9 and Figure 6 10 8 CPUs must be identical in speed and cache size ...

Page 236: ...ical order Populate all 4 slots in Set 0 then populate Set 1 and so on An array is one set for systems that support 16 DIMMs and two sets for systems that support 32 DIMMs DIMMs in an array must be the same capacity and type For example suppose you have populated Sets 0 1 2 and 3 When you populate Set 4 the DIMMs must be the same capacity and type as those installed in Set 0 Similarly Set 5 must b...

Page 237: ...ou can mix stacked and unstacked DIMMs within the system but not within an array The DIMMs within an array must be of the same capacity and type stacked or unstacked because of different memory addressing When installing sets 0 1 2 and 3 an incorrect mix will not occur When installing sets 4 5 6 or 7 however you must ensure that the four DIMMs being installed match the capacity and type of DIMMs i...

Page 238: ...e Guide Figure 6 12 Memory Configuration Pedestal Rack 1 1 3 3 5 5 7 7 0 0 2 2 4 4 6 6 1 1 3 3 5 5 7 7 0 0 2 2 4 4 6 6 Array 0 Sets 0 4 Array 1 Sets 1 5 Array 2 Sets 2 6 Array 3 Sets 3 7 Sets Sets Sets Sets PK0202 MMB 2 MMB 0 MMB 3 MMB 1 ...

Page 239: ...up 6 45 Figure 6 13 Memory Configuration Tower 0 0 2 2 4 4 6 6 Array 0 Sets 0 4 Array 1 Sets 1 5 Array 2 Sets 2 6 Array 3 Sets 3 7 1 1 3 3 5 5 7 7 0 0 2 2 4 4 6 6 1 1 3 3 5 5 7 7 Sets Sets Sets Sets PK0203 MMB 1 MMB 3 MMB 0 MMB 2 ...

Page 240: ...6 46 Compaq AlphaServer ES40 Service Guide 6 10 3 PCI Configuration Figure 6 14 PCI Slot Locations Pedestal Rack 1 2 3 4 5 6 7 8 9 10 10 Slot System 1 2 3 8 9 10 6 Slot System PK0226 ...

Page 241: ... 0 and Hose 1 in the system logical configuration The slots on each bus are listed below System Variant Slots on PCI 0 Slots on PCI 1 Six slot system 1 3 8 10 Ten slot system 1 4 5 10 Some PCI options require drivers to be installed and configured These options come with a floppy or a CD ROM Refer to the installation document that came with the option and follow the manufacturer s instructions NOT...

Page 242: ...6 48 Compaq AlphaServer ES40 Service Guide 6 10 4 Power Supply Configurations Figure 6 16 Power Supply Locations 0 0 1 1 2 2 Tower Pedestal Rack PK0207A 0 0 1 1 1 2 2 2 ...

Page 243: ... If one power supply fails the redundant supply provides power and the system continues to operate normally A second power supply adds redundancy for an entry level system such as the system described under Single Power Supply A third power supply adds redundancy for a system that requires two power supplies Recommended Installation Order Generally power supply 0 is installed first power supply 1 ...

Page 244: ...system that was running previously When you switch between operating systems be sure to pull out the system and data disks for the operating system you will not be using Otherwise you risk corrupting data on the system disk To run Windows NT on an AlphaServer ES40 system you must use only options that are supported on Windows NT See the Supported Options List 6 11 1 Switching from UNIX or OpenVMS ...

Page 245: ...up and press Enter Set the system date and time 8 In CMOS Setup check that the setup for the floppy and other basic parameters is accurate Set system specific parameters such as the memory test and password in Advanced CMOS Setup as needed Press F10 to save the changes 9 From the AlphaBIOS Setup screen select Utilities In the selection box that is displayed choose OS Selection Setup Make sure the ...

Page 246: ... described in Chapter 8 3 Remove any options that are not supported on Tru64 UNIX or OpenVMS and replace them with supported options 4 Remove the Windows NT system disk and insert the UNIX or OpenVMS system disk 5 Plug in the power supplies and power up the system 6 In AlphaBIOS access the Advanced CMOS Setup screen and change the Console Selection to UNIX console SRM or OpenVMS Console SRM as app...

Page 247: ... microprocessor that resides on the system motherboard The RMC also provides access to the repository for all error information in the system This chapter explains the operation and use of the RMC Sections are RMC Overview Operating Modes Terminal Setup Connecting to the RMC CLI SRM Environment Variables for COM1 RMC Command Line Interface Resetting the RMC to Factory Defaults Troubleshooting Tips...

Page 248: ...e temperature fan failure and power supply failure On detection RMC displays messages on the OCP pages an operator and sends an interrupt to SRM or AlphaBIOS which then passes the interrupt to the operating system or an application Shuts down the system if any fatal conditions exist For example The temperature reaches the failure limit The cover to the system card cage is removed The main fan Fan ...

Page 249: ...M that facilitates interaction between the RMC and the system and can be accessed to diagnose hardware failures At system power up the RMC reads 256 bytes of data from each FRU EEPROM and stores it in the DPR The EEPROM data contains information on configuration and errors The data is accessible through the TIG chip on the system motherboard As one of its functions the TIG provides interfaces for ...

Page 250: ...ive external port You can also set bypass modes so that the signals partially or completely bypass the RMC The com1_mode environment variable can be set from either SRM or the RMC See Section 7 6 1 Figure 7 1 Data Flow in Through Mode Modem System SRM AlphaBIOS Consoles Operating System RMC Modem Port Remote Local Serial Terminal MMJ Port Modem PK0908 RMC RMC Remote Serial Terminal or Terminal Emu...

Page 251: ...ntrolled by the RMC microprocessor which moves characters between the two UART ports The local MMJ port is always connected to the internal UART of the microprocessor The escape sequence signals the RMC to connect to the CLI Data issued from the CLI is transmitted between the RMC microprocessor and the active port that connects to the RMC CLI NOTE The internal system COM1 port should not be confus...

Page 252: ...ely bypass the RMC The bypass modes are Snoop Soft Bypass and Firm Bypass Figure 7 2 Data Flow in Bypass Mode Modem System SRM AlphaBIOS Consoles Operating System RMC Modem Port Remote Local Serial Terminal MMJ Port Modem PK0908a RMC RMC Remote Serial Terminal or Terminal Emulator COM1 COM1 Port UART Modem Port UART RMC PIC Processor Bypass RMC COM1 Port Local DUART ...

Page 253: ...terpret characters intended for the RMC In Snoop mode the RMC is responsible for configuring the modem for dial in as well as dial out alerts and for monitoring the modem connectivity Because data passes directly between the two UART ports Snoop mode is useful when you want to monitor the system but also ensure optimum COM1 performance Soft Bypass Mode In Soft Bypass mode all data and control sign...

Page 254: ... all data and control signals are routed directly between the system COM1 port and the external modem port The RMC does not configure or monitor the modem Firm Bypass mode is useful if you want the system not the RMC to fully control the modem port and you want to disable RMC remote management features such as remote dial in and dial out alert You can switch to other modes by resetting the com1_mo...

Page 255: ...RMC from a modem hookup or the serial terminal connected to the system As shown in Figure 7 3 a modem is connected to the dedicated 9 pin modem port and a terminal is connected to the COM1 serial port terminal port MMJ Figure 7 3 Terminal Setup for RMC Tower View PK0934 1 2 VT ...

Page 256: ... RMC is in Through mode Snoop mode or Local mode In Snoop mode the escape sequence is passed to the system and displayed NOTE Only one RMC CLI session can be active at a time Connecting from a Serial Terminal Invoke the RMC CLI from a serial terminal by typing the following default escape sequence rmc This sequence is equivalent to typing Ctrl left bracket Ctrl left bracket rmc On some keyboards t...

Page 257: ...Remote Management Console Use the RMC reset command or press the front panel reset button to disconnect and to reload the SRM console Do you really want to continue y n y Please enter the escape sequence to connect to the Remote Management Console After you enter the escape sequence the system connects to the CLI and the RMC prompt is displayed When the RMC CLI session is completed reset the syste...

Page 258: ...Sets the baud rate of the COM1 serial port and the modem port The default is 9600 com1_flow Specifies the flow control on the serial port The default is software com1_mode Specifies the COM1 data flow paths so that data either flows through the RMC or bypasses it This environment variable can be set from either the SRM or the RMC com1_modem Specifies to the operating system whether or not a modem ...

Page 259: ...rt port dep disable alert remote dump enable alert remote env halt in out hangup help or power on off quit reset send alert set alert com1_mode dial escape init logout password user status The commands for setting up and using the RMC are described in the following sections The dep command is reserved For an RMC commands reference see the Compaq AlphaServer ES40 User Interface Guide Continued on n...

Page 260: ...o words enter the entire first word and at least one letter of the second word For example you can enter disable a for disable alert For commands that have parameters you are prompted for the parameter Use the Backspace key to erase input If you enter a nonexistent command or a command that does not follow conventions the following message is displayed ERROR unknown command If you enter a string t...

Page 261: ... but RMC taps into the data lines and listens passively for the escape sequence Data bypasses RMC but RMC switches automatically into Snoop mode if loss of carrier occurs Data bypasses RMC RMC remote management features are disabled Changes the focus of the COM1 traffic to the local MMJ port if RMC is currently in one of the bypass modes or is in Through mode with an active remote session Example ...

Page 262: ...us PLATFORM STATUS On Chip Firmware Revision V1 0 Flash Firmware Revision V1 2 Server Power ON System Halt Deasserted RMC Power Control ON Escape Sequence RMC Remote Access Enabled RMC Password set Alert Enable Disabled Alert Pending YES Init String AT F0E0V0X0S0 2 Dial String ATXDT9 15085553333 Alert String 5085553332 Com1_mode THROUGH Last Alert CPU door opened Logout Timer 20 minutes User Strin...

Page 263: ...te access is disabled RMC Password Set Password set for modem access Not set No password set for modem access Alert Enable Enabled Dial out enabled for sending alerts Disabled Dial out disabled for sending alerts Alert Pending YES Alert has been triggered NO No alert has been triggered Init String Initialization string that was set for modem Dial String Pager string to be dialed when an alert occu...

Page 264: ...1 26 0 C CPU2 27 0 C CPU3 26 0 C Zone0 29 0 C Zone1 30 0 C Zone2 31 0 C Fan RPM Fan1 2295 Fan2 2295 Fan3 2205 Fan4 2235 Fan5 OFF Fan6 2518 Power Supply OK FAIL OFF means not present PS0 OK PS1 OK PS2 CPU0 OK CPU1 OK CPU2 OK CPU3 OK CPU CORE voltage CPU0 2 192V CPU1 2 192V CPU2 2 192V CPU3 2 192V CPU IO voltage CPU0 1 488V CPU1 1 488V CPU2 1 488V CPU3 1 488V Bulk voltage 3 3V Bulk 3 328V 5V Bulk 5 ...

Page 265: ...n 5 all fans are powered as long as the system is powered on Fan 5 is OFF unless Fan 6 fails The normal power supply status is either OK system is powered on or OFF system is powered off or the power supply cord is not plugged in FAIL indicates a problem with a supply CPU CORE voltage and CPU I O voltage In a healthy system the core voltage for all CPUs should be the same and the I O voltage for a...

Page 266: ...00 00 00 00 0040 01 80 01 01 01 01 01 01 00 00 00 00 00 00 00 00 0050 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0060 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0070 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0080 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0090 00 00 00 00 00 00 00 00 00 00 1D 00 19 18 19 00 00A0 00 00 00 00 00 00 00 00 00 00 00 FF FF FA FA 3B 00B0 00 00 00 00 ...

Page 267: ...for the meaning of other locations The dump command allows you to dump data from the DPR You can use this command locally or remotely if you are not able to access the SRM console because of a system crash The dump command accepts two arguments Address Prompts for the starting address Count Prompts for the number of following consecutive bytes If no count is specified the count defaults to 0 ...

Page 268: ...ence If the system has been powered off with the Power button the RMC cannot power the system on If you enter the power on command the message Power button is OFF is displayed indicating that the command will have no effect If the system has been powered on with the Power button and the power off command is used to turn the system off you can toggle the Power button to power the system back on Whe...

Page 269: ...g to COM port RMC halt out Returning to COM port The halt out command cannot release the halt if the Halt button is latched in If you enter the halt out command the message Halt button is IN is displayed indicating that the command will have no effect Toggling the Power button on the operator control panel overrides the halt in condition Reset The RMC reset command restarts the system The terminal...

Page 270: ... local serial terminal or the local VGA monitor to set up the parameters Example 7 8 Dial In Configuration RMC set password RMC Password Verification RMC set init Init String AT F0E0V0X0S0 2 RMC enable remote RMC status Remote Access Enabled NOTE The following modems require the initialization strings shown here For other modems see your modem documentation Modem Initialization String Motorola 340...

Page 271: ...igures the modem s flow control according to the setting of the SRM com1_flow environment variable The RMC also enables the modem carrier detect feature to monitor the modem connectivity Enables remote access to the RMC modem port by configuring the modem with the setting stored in the initialization string Verifies the settings Check that the Remote Access field is set to Enabled Dialing In The f...

Page 272: ...he local serial terminal or local VGA monitor Example 7 9 Dial Out Alert Configuration RMC set dial Dial String ATXDT9 15085553333 RMC set alert Alert String 5085553332 RMC enable alert RMC clear alert RMC send alert Alert detected RMC clear alert RMC status Alert Enable Enabled A typical alert situation might be as follows The RMC detects an alarm condition such as over temperature warning The RM...

Page 273: ...ay be pending This ensures that the send alert command will generate an alert condition Forces an alert condition This command is used to test the setup of the dial out alert function It should be issued from the local serial terminal or local VGA monitor As long as no one connects to the modem and there is no alert pending the alert will be sent to the pager immediately If the pager does not rece...

Page 274: ...when used for services such as voice mail D Dial T Tone for touch tone 9 The number for an outside line in this example 9 Enter the number for an outside line if your system requires it Pause for 2 seconds 15085553333 Phone number of the paging service Alert String Each comma provides a 2 second delay In this example a delay of 12 seconds is set to allow the paging service to answer 5085553332 A c...

Page 275: ... characters Use the status command to verify the new escape sequence before exiting the RMC The following example consists of two instances of the Esc key and the letters FUN The F is not displayed when you set the sequence because it is preceded by the escape character Enter the status command to see the new escape sequence Example 7 10 set escape RMC set escape Escape Sequence un RMC status Esca...

Page 276: ...ctory Defaults If the non default RMC escape sequence has been lost or forgotten RMC must be reset to factory settings to restore the default escape sequence Figure 7 4 RMC Jumpers Default Positions PK0211 1 2 3 1 2 J24 J25 J26 J31 J3 J2 J1 NOTE J1 J2 and J3 are reserved ...

Page 277: ... 5 Remove CPU 1 as described in Chapter 8 6 On the system motherboard install jumper J25 over pins 1 and 2 See Figure 7 4 The default jumper positions are shown 7 Plug a power cord into one power supply and wait for the control panel to display the message System is down 8 Unplug the power cord Wait until the 5V Aux LED on the power supply goes off before proceeding 9 Install jumper J25 over pins ...

Page 278: ...municate with the RMC correctly System and terminal baud rates do not match Set the baud rate for the terminal to be the same as for the system For first time setup suspect the console terminal since the RMC and system default baud is 9600 RMC will not answer when the modem is called Modem cables may be incorrectly installed Check modem phone lines and connections RMC remote access is disabled or ...

Page 279: ...1 port seems to hang or you seem to be unable to execute RMC commands There is a normal delay while the RMC completes the system power on sequence Wait about 40 seconds New escape sequence is forgotten RMC console must be reset to factory defaults During a remote connection you see a string on the screen The modem is confirming whether the modem has really lost carrier This is normal behavior The ...

Page 280: ......

Page 281: ...ter 6 CAUTION Static electricity can damage integrated circuits Always use a grounded wrist strap 29 26246 and grounded work surface when working with internal parts of a computer system Remove jewelry before working on internal parts of the system IMPORTANT After you have replaced FRUs and have determined that the system has been restored to its normal operating condition you must clear the syste...

Page 282: ...harness assembly 17 04786 01 Sensor cable harness assembly 17 03971 07 OCP cable assembly 17 04678 02 IDE cable assembly 17 03970 04 Floppy cable assembly 17 04400 06 Junk I O connector cable 17 04867 01 68 conductor SCSI cable 17 03971 08 10 pin storage subsystem management cable 17 04914 01 4 conductor storage subsystem management cable Fans 70 40074 01 Fan assembly 172 MM Fan 6 70 40073 01 Fan ...

Page 283: ...Ms 54 25053 BA 64 MB 200 pin DIMM 54 24941 EA 128 MB 200 pin DIMM 54 24941 FA 256 MB 200 pin DIMM 54 24941 JA 512 MB 200 pin DIMM Other Modules and Components 70 33894 01 OCP 54 25582 01 8 slot MMB for 200 pin DIMMs 54 25582 02 4 slot MMB for 200 pin DIMMs 70 31349 01 Speaker assembly 30 50802 02 Hard drive cage assembly 4 slot 1 6 in 54 25385 01 System motherboard 54 25575 01 I O connector module...

Page 284: ...d Part Description 30 49448 01 Power supply 720 Watts SN LKQ46 Ax Keyboard OpenVMS SN LKQ47 Ax Keyboard Tru64 UNIX SN LKQ97 Ax Keyboard Windows NT SN PBQWS WA Mouse 3 button 12 37977 02 Key for doors 3X RRD32 AC 3R A0284 AA CD ROM drive half height RX23L AC Floppy drive ...

Page 285: ...h American orders require two country specific power cords Table 8 2 lists the country specific power cords for tower and pedestal systems Table 8 2 Country Specific Power Cords Power Cord Country Length BN26J 1K North American 120 V 75 in 3X BN46F 02 Japan 2 5 m BN19H 2E Australia New Zealand 2 5 m BN19C 2E Central Europe 2 5 m BN19A 2E UK Ireland 2 5 m BN19E 2E Switzerland 2 5 m BN19K 2E Denmark...

Page 286: ...igure 8 1 and Figure 8 2 show the location of FRUs in the pedestal and rackmount configurations Figure 8 1 FRUs Front Top Pedestal Rack View PK0285 Memory DIMMs CPU Cards Fans Fans OCP Secondary Drive Cage Primary Drive Cage CD ROM Drive Floppy Drive PCI Backplane ...

Page 287: ...FRU Removal and Replacement 8 7 Figure 8 2 FRUs Rear Pedestal Rack View PK0286 Power Supplies Power Harness Access Cover Speaker I O Connector Module Junk I O System Motherboard ...

Page 288: ...must clear the system error information repository with the SRM clear_error all command Tools You need the following tools to remove or replace FRUs Phillips 2 screwdriver a magnetic screwdriver is recommended Allen wrench 3 mm Anti static wrist strap Hot Plug FRUs The following are hot plug FRUs You can replace them while the system is operating Power supplies Individual fans Hard drives hot swap...

Page 289: ...d from each power supply WARNING To prevent injury unplug the power cord from each power supply before installing components After Replacing FRUs After you have replaced FRUs and have determined that the system has been restored to its normal operating condition you must clear the system error information repository error information logged to the DPR Use the clear_error all command to clear all e...

Page 290: ...0 Service Guide 8 2 Removing Enclosure Panels on a Tower or Pedestal Open and remove the front door Loosen the captive screws that allow you to remove the top and side panels Figure 8 3 Enclosure Panel Removal Tower PK0221 3 1 2 ...

Page 291: ...ews 1 Remove the front door 2 To remove the top panel loosen the top left and top right captive screws Slide the top panel back and lift it off the system 3 To remove the left panel loosen the captive screw at the top and the captive screw at the bottom Slide the panel back and then tip it outward Lift it off the system ...

Page 292: ...8 12 Compaq AlphaServer ES40 Service Guide Figure 8 4 Enclosure Panel Removal Pedestal 1 2 PK0234 ...

Page 293: ...rews 1 Open and remove the front doors 2 To remove the top enclosure panel loosen top left and top right captive screws Slide the top panel back and lift it off the system 3 To remove the right enclosure panel loosen the captive screw shown in Slide the panel back and then tip it outward Lift the panel from the three tabs ...

Page 294: ...inet In a rackmount system the system chassis is mounted to slides WARNING Pull out the stabilizer bar and extend the leveler foot to the floor before you pull out the system This precaution prevents the cabinet from tipping over Figure 8 5 Accessing the Chassis in a Cab 3 3 2 PK0288 1 ...

Page 295: ...t stops 3 Extend the leveler foot at the end of the stabilizer bar to the floor 4 Snap out the front bezel 5 Remove and set aside the two screws one per side if present that secure the system to the cabinet 6 Pull the system out until it locks NOTE In a 4 system H9A10 cabinet remove the top overhang bezel by loosening the two screws Figure 8 6 H9A10 Overhang Bezel PK1211 1 ...

Page 296: ...er Remove a cover by loosening the quarter turn captive screw pulling up on the ring and sliding the cover from the system chassis V 240VA WARNING High current area Currents exceeding 240 VA can cause burns or eye injury Avoid contact with parts or remove power prior to access WARNING Contact with moving fan can cause severe injury to fingers Avoid contact or remove power prior to access ...

Page 297: ...er Spring loaded ring that releases cover Each cover has a ring Fan area cover This area contains the 6 75 in main system fan and a redundant fan System card cage cover This area contains CPUs memory DIMMs MMBs and system motherboard To remove the system card cage cover you must first remove the fan area cover An interlock switch shuts the system down when you remove the system card cage cover PCI...

Page 298: ...8 18 Compaq AlphaServer ES40 Service Guide Figure 8 7 Covers on the System Chassis Tower PK0216 5 4 3 1 2 2 2 1 ...

Page 299: ...FRU Removal and Replacement 8 19 Figure 8 8 Covers on the System Chassis Pedestal Rack PK0215 1 4 5 3 2 1 2 ...

Page 300: ...8 20 Compaq AlphaServer ES40 Service Guide 8 5 Power Supply Figure 8 9 Removing a Power Supply 5 4 3 2 PK0232a 1 ...

Page 301: ...e AC power cord 2 Loosen the three Phillips screws that secure the power supply bracket Do not remove the screws Remove the bracket 3 Loosen the captive screw on the latch and swing the latch to unlock the power supply 4 Pull the power supply out of the system NOTE When installing an additional supply remove the screw and blank cover on the slot into which you are installing the supply Verificatio...

Page 302: ...8 22 Compaq AlphaServer ES40 Service Guide 8 6 Fans Figure 8 10 Replacing Fans Unlock Lock 5 6 1 2 3 4 PK0208 ...

Page 303: ...e the cover from the fan area fans and or the PCI card cage fans and 2 Pull the pop up latch to unlock it and lift the fan out of the system Fan has no pop up latch It is held in place by fan 3 Install the new fan taking care to align it as it slides in Press the pop up latch to lock the fan in place 4 Replace the cover to the fan area or the PCI card cage Verification RMC 1 Invoke the remote mana...

Page 304: ...8 24 Compaq AlphaServer ES40 Service Guide 8 7 Hard Disk Drives Figure 8 11 Removing a Hard Drive PK0938a 1 2 ...

Page 305: ...hut down the operating system and return to the SRM console level before starting the replacement procedure Removing a Hard Disk Drive 1 Access the storage drive area 2 Push the button to release the plastic handle on the front of the drive carrier Pull out the plastic handle toward you and slide the drive out NOTE Remove the blank cover from the next available slot before installing an additional...

Page 306: ...U Figure 8 12 Removing CPU Cards PK0240a WARNING CPU cards have parts that operate at high temperatures Wait 2 minutes after power is removed before touching any module V 240VA WARNING High current area Currents exceeding 240 VA can cause burns or eye injury Avoid contact with parts or remove power prior to access ...

Page 307: ...e blank CPU air deflector from the next available slot Verification SRM Console 1 Turn on power to the system 2 During power up observe the screen display The newly installed CPU should appear in the display 3 Issue the show config command The new CPU should be listed as one of the processors Verification AlphaBIOS 1 Start AlphaBIOS Setup select Display System Configuration and press Enter 2 Using...

Page 308: ...8 28 Compaq AlphaServer ES40 Service Guide 8 9 Memory DIMMs Figure 8 13 Removing MMBs and DIMMs PK0278 Tower Pedestal Rack 1 2 3 4 2 3 1 1 1 1 ...

Page 309: ...contact with parts or remove power prior to access CAUTION DIMMs come in two types stacked or unstacked See Chapter 6 before replacing DIMMs Replacing DIMMs You must shut the system down before adding or replacing DIMMs 1 Remove the fan cover and the system card cage cover 2 Release the clips that secure the MMB to the system backplane and slide out the MMB 3 Release the clips on the MMB slot cont...

Page 310: ...8 30 Compaq AlphaServer ES40 Service Guide Figure 8 14 Aligning DIMM in MMB PK0953a ...

Page 311: ...to the system backplane with the clips Verification SRM Console 1 Turn on power to the system 2 During power up observe the screen display for memory 3 Issue the show memory command to display the total amount of memory in the system Verification AlphaBIOS Console 1 Start AlphaBIOS Setup select Display System Configuration and press Enter 2 Using the arrow keys select Memory Configuration to displ...

Page 312: ...ent fire use only modules with current limited outputs See National Electrical Code NFPA 70 or Safety of Information Technology Equipment Including Electrical Business Equipment EN 60 950 V 240VA WARNING High current area Currents exceeding 240 VA can cause burns or eye injury Avoid contact with parts or remove power prior to access ...

Page 313: ...emove the extender brackets before installing such a card 5 Secure the card to the card cage with the latch Verification SRM Console 1 Turn on power to the system 2 During power up observe the screen display for PCI information The new option should be listed in the display 3 Issue the SRM show config command Examine the PCI bus information in the display to make sure that the new option is listed...

Page 314: ...8 34 Compaq AlphaServer ES40 Service Guide 8 11 OCP Assembly Figure 8 16 Removing the OCP Assembly 1 2 PK0282 ...

Page 315: ...CP Assembly You must shut the system down before removing the OCP assembly 1 Press the two tabs on the top of the OCP assembly to release it 2 Rotate the assembly toward you and lift it out of the two bottom tabs 3 Disconnect the control panel cable ...

Page 316: ...8 36 Compaq AlphaServer ES40 Service Guide 8 12 Removable Media Figure 8 17 Removing a 5 25 Inch Device 1 2 3 4 4 PK0287 ...

Page 317: ... and power cable from all devices except the floppy 7 Remove the cage 8 Unplug the signal cable and power cable from the floppy 9 Remove the four screws that secure the device and set aside the screws Slide the device out of the storage slot NOTE When installing a removable media device remove the blank bezel from the next available slot For installation instructions see the Compaq AlphaServer ES4...

Page 318: ...8 38 Compaq AlphaServer ES40 Service Guide 8 13 Floppy Drive Figure 8 18 Removing the Floppy Drive 1 2 3 4 4 5 PK0281 ...

Page 319: ... and set aside the four screws that secure the removable media cage 3 Unplug the signal cable and power cable from all devices except the floppy 4 Remove the cage 5 Unplug the signal cable and power cable from the floppy 6 Remove the four screws that secure the floppy drive and slide the drive out 7 Remove the mounting brackets two screws in each bracket from the drive ...

Page 320: ...8 40 Compaq AlphaServer ES40 Service Guide 8 14 I O Connector Assembly Figure 8 19 Removing the I O Connector Assembly PK0284 2 1 ...

Page 321: ... down before removing the I O connector assembly 1 Unplug all I O connectors from the rear of the unit 2 Remove the cover from the PCI card cage 3 Unplug the 68 pin signal cable 4 Remove the two screws that secure the assembly to the back of the unit 5 Pull the assembly out through the PCI area ...

Page 322: ...Connects To 17 04785 01 Fans 17 03970 04 Floppy 17 04786 01 Cover sensors 70 31349 01 Speaker 17 04678 02 CD ROM 17 03971 07 OCP 17 04914 01 if present Storage disk cage 17 04400 06 I O controller module V 240VA WARNING High current area Currents exceeding 240 VA can cause burns or eye injury Avoid contact with parts or remove power prior to access ...

Page 323: ...Remove all external cables from the PCI bulkheads in the rear of the unit Remove internal cables from PCI cards 4 Unlatch and remove the cards from the card cage 5 Disconnect cables connected to the PCI backplane See Figure 8 20 6 Remove the top fan pedestal rack orientation or left fan tower orientation This permits access to an ejector lever needed for removing the PCI backplane Continued on nex...

Page 324: ...8 44 Compaq AlphaServer ES40 Service Guide Figure 8 21 Removing the PCI Backplane PK0280 3 1 2 2 4 1 ...

Page 325: ...vates the built in mechanism for extracting the PCI backplane from the system 2 Use the ejector lever in the fan area to separate the PCI backplane from the system motherboard then lift the backplane out of the chassis NOTE When installing a new PCI backplane align the backplane on the guide pins and press the board firmly until it is seated Seating the PCI backplane requires considerable pressure...

Page 326: ...8 46 Compaq AlphaServer ES40 Service Guide 8 16 System Motherboard Figure 8 22 Removing the System Motherboard PK1207 1 2 3 7 7 8 4 4 6 5 ...

Page 327: ...ner fans 3 Record the positions of the MMBs and CPUs and remove the MMBs and CPUs 4 Remove the CPU air flow deflectors if present 5 Loosen the three captive Phillips screws holding the middle support bracket The screws pop up when sufficiently loosened Pull the bracket straight out 6 Remove the second drive cage left cage in pedestal rack bottom cage in tower if installed or the blank panel 7 Remo...

Page 328: ... the sheet metal under the flange are used to help disengage the system motherboard from the PCI backplane Insert a screwdriver through the hole in the flange into the closest hole and pry the system motherboard away from the PCI backplane Insert the screwdriver into the second hole that is now exposed and pry again to fully disengage the system motherboard connector from the PCI backplane 12 Extr...

Page 329: ...rboard 1 Power up to the P00 prompt 2 Enter the clear_error all command 3 Enter the set sys_serial_num command to set the system serial number For example P00 set sys_serial_num NI900100022 The serial number will be propagated to all FRU devices that have EEPROMs ...

Page 330: ...8 50 Compaq AlphaServer ES40 Service Guide 8 17 Power Harness Figure 8 23 Removing the Power Harness 3 4 6 5 1 2 9 8 7 7 8 PK1208 Front Back ...

Page 331: ...e left cage in pedestal rack bottom cage in tower if installed or the blank panel 9 Remove the two Phillips flat head screws that secure the small cover to the left side pedestal rack or bottom tower of the system and remove the panel Set aside the screws Removing the small cover provides better access to the power harness bracket 10 Remove the power harness bracket as follows Push up on the sprin...

Page 332: ......

Page 333: ...ut scrolls rapidly The most recent errors are at the end of the event log and are visible on the terminal screen clear error Clear errors logged in the FRU EEPROMs as reported by the show error command continue Resumes program execution on the specified processor or on the primary processor if none is specified crash Forces a crash dump at the operating system level deposit Writes data to the spec...

Page 334: ...ecified console command info Displays registers and data structures init Resets the SRM console and reinitializes the hardware kill Terminates a specified process kill_diags Terminates all executing diagnostics man Displays information about the specified console command memexer Runs a requested number of memory tests in the background memtest Tests a specified section of memory more el Same as ca...

Page 335: ...y Displays information about system memory show pal Displays the versions of Tru64 UNIX and OpenVMS PALcode show power Displays information about system environmental characteristics including power supplies system fans CPU fans and temperature show_status Displays the progress of diagnostic tests Reports one line of information for each executing diagnostic show version Displays the version of th...

Page 336: ......

Page 337: ...lists and describes the configuration jumpers and switches on the system motherboard and PCI board Sections are as follows RMC and SPC Jumpers on System Motherboard TIG SROM Jumpers on System Motherboard Clock Generator Switch Settings Jumpers on PCI Board Setting Jumpers ...

Page 338: ... jumpers can be used to override the RMC defaults For example if a high speed modem is connected to COM1 you can disable J31 to prevent RMC from receiving characters that might cause interference The SPC jumpers are reserved Figure B 1 RMC and SPC Jumpers SC0032 1 2 3 1 2 J24 J25 J26 J31 J3 J2 J1 ...

Page 339: ... factory settings to restore the default escape sequence See Chapter 8 for the reset procedure J26 1 2 Causes system to shut down if over temperature limit is reached default 2 3 Permits system to continue running at over temperature J31 1 2 Disables COM1 bypass 2 3 Allows RMC to control COM1 bypass default No jumper installed Forces COM1 bypass If a high speed modem is connected to COM1 MMJ remov...

Page 340: ...ROM jumpers allow you to load the TIG if flash RAM is corrupted or load the fail safe loader FSL if SRM firmware is corrupted Figure B 2 TIG SROM Jumpers SC0033 1 2 3 J21 1 2 3 J20 1 2 3 J22 1 2 3 J23 1 2 3 4 5 6 7 8 9 10 ON OFF E296 NOTE See Chapter 3 for instructions on activating the FSL ...

Page 341: ...1 2 0 2 3 1 J23 Must be in default positions over pins 1 and 2 to enable FSL FIR_FUNC0 bit 0 1 2 0 2 3 1 Firmware Function Table FIR_FUNC Bits 210 Meaning 000 Normal 001 Prevent flash loads Load from SROM 010 Load from floppy 111 Lock console Prevents the writing of flash from CPUs Switchpack E296 sets the clock speed for the system motherboard The settings should not be changed SW1 SW2 SYS_EXT_DE...

Page 342: ...B 3 Clock Generator Switch Settings Switchpack E16 on the system motherboard sets the frequency of the main clock on the system motherboard The settings should not be changed Figure B 3 CSB Switchpack E16 SC0034 1 2 3 4 5 6 7 8 9 10 ON OFF E16 ...

Page 343: ...Jumpers and Switches B 7 Table B 3 Clock Generator Settings SW1 M0 on SW2 M1 on SW3 M2 on SW4 M3 off SW5 M4 on SW6 M5 off SW7 M6 on SW8 N0 off SW9 N1 on SW10 XTAL_SEL OFF ...

Page 344: ...n set J31 on the PCI board to force DTR so that a modem will not be disconnected if the system is power cycled Check J13 if the system is losing time or the operating system comes up with a very inaccurate time Figure B 4 PCI Board Jumpers SC0044 1 2 3 4 5 6 7 8 9 10 2 3 1 4 ...

Page 345: ...e real time clock RTC chip If you lose time between power cycles or if the operating system boots with a very inaccurate time check the J13 setting If disabled set it to enabled If enabled the battery should be changed The battery is a 3V 190 milliamp coin cell battery part number 12 41476 06 The RTC chip also stores some environment variable settings If you set a bad environment variable such tha...

Page 346: ...power on all external options connected to the system 3 Turn off power to the system 4 Unplug the power cord from each power supply 5 Remove enclosure panels and chassis covers to gain access to the system motherboard or PCI board If you are setting RMC jumpers remove CPU 1 to gain access to the jumpers If you are setting TIG SROM jumpers remove MMB 1 to gain access to the jumpers If you are setti...

Page 347: ...address layout of the dual port RAM DPR Use the SRM examine dpr address command where address is the offset from the base of the DPR or use the RMC dump command to view locations in the DPR See Appendix D for definitions of locations written when environmental error events occur ...

Page 348: ...1 good 0 bad 5 5 SROM Test Pchip 1 PCTL status 1 good 0 bad 6 6 SROM Test DIMx status 1 good 0 bad 7 7 SROM Test TIG bus status 8 8 SROM Dual Port RAM test DD started 9 9 SROM Status of DPR test 1 good 0 bad A A SROM Status of CPU speed function FF good 0 bad B B SROM Lower byte of CPU speed in MHz C C SROM Upper byte of CPU speed in MHz D F Reserved 10 15 SROM Power On Time Stamp for CPU 0 writte...

Page 349: ...f Bcache in MB 20 3F 20 Repeat for CPU1 of CPU0 0 1F 40 5F 20 Repeat for CPU2 of CPU0 0 1F 60 7F 20 Repeat for CPU3 of CPU0 0 1F 80 80 SROM Array 0 AAR 0 Configuration Bits 7 4 4 non split lower set only 5 split lower set only 9 split upper set only D split 8 DIMMs F Twice split 8 DIMMs Bits 3 0 0 Configured Lowest array 1 Configured Next lowest array 2 Configured Second highest array 3 Configured...

Page 350: ...onfiguration 85 85 SROM Array 2 AAR 2 Size x64 Mbytes 86 86 SROM Array 3 AAR 3 Configuration 87 87 SROM Array 3 AAR 3 Size x64 Mbytes 88 8B SROM Byte to define failed DIMMs for MMBs 88 MMB 0 89 MMB 1 8A MMB 2 8B MMB 3 Bit set indicates failure Bit definitions bit 0 DIMM 1 bit 1 DIMM2 bit 2 DIMM 3 bit 7 DIMM 8 8C 8F 8C 8F SROM Byte to define misconfigured DIMMs for MMBs 8C MMB 0 8D MMB 1 8E MMB 2 8...

Page 351: ...0 indicates fan failure AB RMC Status of RMC to read I 2 C bus of MMB0 DIMMs Definition Bit 7 DIMM 8 0 OK 1 Fail Bit 6 DIMM 7 Bit 5 DIMM 6 Bit 0 DIMM 1 AC RMC Status of RMC to read I 2 C bus of MMB1 DIMMs AD RMC Status of RMC to read I 2 C bus of MMB2 DIMMs AE RMC Status of RMC to read I 2 C bus of MMB3 DIMMs AF RMC Status of RMC to read MMB and CPU I 2 C buses Definition Bit 7 MMB3 0 OK 1 Fail Bi...

Page 352: ...wer up 1 Flash Corrupted BC RMC RMC flash update error status BD RMC Copy of PS input Value See Appendix D BE RMC Copy of the byte from the I O expanders on the SPC loaded by the RMC on fatal errors See Appendix D BF RMC Reason for system failure See Appendix D C0 D8 Unused D9 RMC Baud rate DA TIG Indicates TIG finished loading its code 0xAA indicates done DB E3 RMC Fan Temp info from PS1 E4 EC RM...

Page 353: ...of EEROM on MMB0 J1 DIMM 1 initially read on I 2 C bus by RMC when 5 volts supply turned on Written by Compaq Analyze after error diagnosed to particular FRU 200 2FF 200 RMC Copy of EEROM on MMB0 J2 DIMM 2 300 3FF 300 RMC Copy of EEROM on MMB0 J3 DIMM 3 400 4FF 400 RMC Copy of EEROM on MMB0 J4 DIMM 4 500 5FF 500 RMC Copy of EEROM on MMB0 J5 DIMM 5 600 7FF 600 RMC Copy of EEROM on MMB0 J6 DIMM 6 70...

Page 354: ... on MMB3 J3 DIMM 3 1C00 1CFF 1C00 RMC Copy of EEROM on MMB3 J4 DIMM 4 1D00 1DFF 1D00 RMC Copy of EEROM on MMB3 J5 DIMM 5 1E00 1EFF 1E00 RMC Copy of EEROM on MMB3 J6 DIMM 6 1F00 1FFF 1F00 RMC Copy of EEROM on MMB3 J7 DIMM 7 2000 20FF 2000 RMC Copy of EEROM on MMB3 J8 DIMM 8 2100 21FF 2100 RMC Copy of EEROM from CPU0 2200 22FF 2200 RMC Copy of EEROM from CPU1 2300 23FF 2300 RMC Copy of EEROM from CP...

Page 355: ...SROM SROM Version ASCII string 3009 300B RMC Rev Level of RMC first byte is letter Rev x t v second 2 bytes are major minor This is the rev level of the RMC on chip code 300C 300E RMC Rev Level of RMC first byte is letter Rev x t v second 2 bytes are major minor This is the rev level of the RMC flash code 300F 3010 300F RMC Revision Field of the DPR Structure 3011 30FF Unused Unused 3100 31FF RMC ...

Page 356: ...430 343F SROM SRM Repeat for CPU2 of CPU0 3410 341F 3440 344F SROM SRM Repeat for CPU3 of CPU0 3410 341F 3450 349F SROM RMC Reserved for SROM mini console via RMC communication area Future design 34A0 34A7 SROM Array 0 to DIMM ID translation Bits 7 5 0 Exists No Error 1 Expected Missing 2 Error Missing DIMM s 4 Error Illegal DIMM s 6 Error Incompatible DIMM s Bits 4 0 Bits 2 0 DIMM 1 1 8 Bits 4 3 ...

Page 357: ...hich SRM writes OCP or FRU EEROM data Firmware will write this data RMC will only read this data 3600 36FF 3600 SRM Reserved 3700 37FF SRM Reserved 3800 3AFF RMC RMC scratch space 3B00 3BFF RMC First SCSI backplane EEROM 3C00 3CFF RMC Second SCSI backplane EEROM 3D00 3DFF RMC PS0 second 256 bytes 3E00 3EFF RMC PS1 second 256 bytes 3F00 3FFF RMC PS2 second 256 bytes ...

Page 358: ......

Page 359: ...Dcache Status Register DC_STAT Cbox Read Register Exception Address Register EXC_ADDR Interrupt Enable and Current Processor Mode Register IER_CM Interrupt Summary Register ISUM PAL Base Register PAL_BASE Ibox Control Register I_CTL Process Context Register PCTX 21272 Tsunami Typhoon System Registers 21272 CA Cchip Miscellaneous Register MISC 21272 CA Device Interrupt Request Register DIRn n 0 1 2...

Page 360: ...Guide D 1 Ibox Status Register I_STAT The Ibox Status Register I_STAT is read only by PAL code and is an element in the CPU or system uncorrectable and correctable machine check error logout frame 31 0 FM 05854 AI8 63 32 29 28 30 DPE TPE ...

Page 361: ...rved for Compaq DPE 30 W1C I cache data parity error When set indicates that the I cache encountered a data parity error on instruction fetch TPE 29 W1C I cache tag parity error When set indicates that the I cache encountered a tag parity error on instruction fetch Reserved 28 0 RO Reserved for Compaq ...

Page 362: ...us Register MM_STAT The Memory Management Status Register MM_STAT is read only by PAL code and is an element in the CPU or system uncorrectable and correctable machine check error logout frame 31 0 FM 05862 AI4 63 32 1 2 3 4 9 10 11 DC_TAG_PERR OPCODE 5 0 FOW FOR ACV WR ...

Page 363: ... The virtual address associated with the error is available in the VA register OPCODE 9 4 RO Opcode of the instruction that caused the error HW_LD is displayed as 3 and HW_ST is displayed as 7 FOW 3 RO Set when a fault on write error occurs during a write transaction and PTE FOW was set FOR 2 RO Set when a fault on read error occurs during a read transaction and PTE FOR was set ACV 1 RO Set when a...

Page 364: ...us Register DC_STAT The Dcache Status Register DC_STAT is read only by PAL code and is an element in the CPU or system uncorrectable and correctable machine check error logout frame 31 0 FM 05865 AI4 63 32 1 2 3 4 5 SEO ECC_ERR_LD ECC_ERR_ST TPERR_P1 TPERR_P0 ...

Page 365: ...ror occurred while processing a load from the D cache or any fill ECC_ERR_ST 2 W1C ECC error on store When set indicates that an ECC error occurred while processing a store TPERR_P1 1 W1C Tag parity error pipe 1 When set indicates that a D cache tag probe from pipe 1 resulted in a tag parity error The error is uncorrectable and results in a machine check TPERR_P0 0 W1C Tag parity error pipe 0 When...

Page 366: ...n the OW of victim that was scrubbed See Appendix E C_SYNDROME_0 7 0 Syndrome for the lower QW in the OW of victim that was scrubbed See Appendix E Bits Error Status 00000 Either no error or error on a speculative load of a B cache victim read due to a D cache B cache miss 00001 BC_PERR B cache tag parity error 00010 DC_PERR duplicate tag parity error 00011 DSTREAM_MEM_ERR 00100 DSTREAM_BC_ERR 001...

Page 367: ... DSTREAM_BC_DBL 11011 ISTREAM_MEM_DBL 11100 ISTREAM_BC_DBL If C_STAT equals xxx_MEM_ERR or xxx_BC_ERR then C_STAT contains the status of the block as follows otherwise the value of C_STAT is X Bit Value Status of Block 7 4 Reserved 3 Parity 2 Valid 1 Dirty C_STS 3 0 0 Shared C_ADDR 6 42 Address of the last reported ECC or parity error If C_STAT value is DSTREAM_DC_ERR only bits 6 19 are valid ...

Page 368: ...ice Guide D 5 Exception Address Register EXC_ADDR The exception address register EXC_ADDR is a read only register that is updated by hardware when it encounters an exception or interrupt 31 0 FM 06384 AI4 PC 63 32 63 32 PC 31 2 1 2 PAL ...

Page 369: ...ception actions are If the exception was a fault or a synchronous trap EXC_ADDR contains the PC of the instruction that triggered the fault or trap If the exception was an interrupt EXC_ADDR contains the PC of the next instruction that would have executed if the interrupt had not occurred ...

Page 370: ...nt Processor Mode Register IER_CM The interrupt enable and current processor mode register IER_CM contains the interrupt enable and current processor mode bit fields 31 0 FM 05846 AI4 EIEN 5 0 63 33 CREN 2 3 30 29 14 13 PCEN 1 0 38 39 SLEN 32 28 12 4 5 SIEN 15 1 ASTEN CM 1 0 ...

Page 371: ...le CREN 31 RW Corrected Read Error Interrupt Enable PCEN 1 0 30 29 RW Performance Counter Interrupt Enables SIEN 15 1 28 14 RW Software Interrupt Enables ASTEN 13 RW AST Interrupt Enable When set enables those AST interrupt requests that are also enabled by the value in ASTER Reserved 12 5 CM 1 0 4 3 RW Current Mode 00 Kernel 01 Executive 10 Supervisor 11 User Reserved 2 0 ...

Page 372: ...upt hardware serial line crd or performance counters occurs simultaneously with an ISUM read the ISUM read returns zeros That condition is normally assumed to be a passive release condition The interrupt is signaled again when the PALcode returns to native mode The effects of this condition can be minimized by reading ISUM twice and ORing the results 31 0 FM 05849 AI4 SL 63 32 CR 14 3 4 5 7 9 8 10...

Page 373: ...AST Interrupts For each processor mode the bit is set if an associated AST interrupt is pending This includes the mode s ASTER and ASTRR bits and whether the processor mode value held in the IER_CM register is greater than or equal to the value for the mode Reserved 8 5 ASTE ASTK 4 3 RO AST Interrupts For each processor mode the bit is set if an associated AST interrupt is pending This includes th...

Page 374: ...PAL base register PAL_BASE is a read write register that contains the base physical address for PALcode Its contents are cleared by chip reset but are not cleared after waking up from sleep mode or from fault reset 31 0 FM 05852 AI4 PAL_BASE 43 32 63 32 PAL_BASE 31 15 15 44 43 14 ...

Page 375: ...rs D 17 Table D 7 PAL_BASE Register Fields Name Extent Type Description Reserved 63 44 RO 0 Reserved for COMPAQ PAL_BASE 43 15 43 15 RW Base physical address for PALcode Reserved 14 0 RO 0 Reserved for COMPAQ ...

Page 376: ... Ibox functions Its contents are cleared by chip reset 0 FM 05853 AI8 SEXT VPTB 47 63 CHIP_ID 5 0 1 2 3 6 5 7 8 9 10 11 13 12 14 15 16 17 18 19 47 48 20 21 23 22 29 30 TB_MB_EN MCHK_EN CALL_PAL_R23 PCT1_EN PCT0_EN SINGLE_ISSUE_H VA_FORM_32 VA_48 SL_RCV SL_XMIT HWE BP_MODE 1 0 SBE 1 0 SDE 1 0 SPE 2 0 IC_EN 1 0 SPCE 0 VPTB 47 32 31 VPTB 31 30 32 BIST_FAIL ...

Page 377: ... page table and the subsequent virtual mode load or store that is being retried are ordered relative to another processor s stores This must be set for multiprocessor systems in which no MB instruction is present in the TB fill flow unless there are other mechanisms present that ensure coherency MCHK_EN 21 RW 0 Machine check enable set to enable machine checks CALL_PAL_R23 20 RW 0 CALL_PAL linkage...

Page 378: ... virtual address format is used and when VA_48 is set 48 bit virtual address format is used The effect of this bit on the IVA_FORM register is identical to the effect of VA_CTL VA_48 on the VA_FORM register When VA_48 is set the sign extension checkers generate an ACV if va 63 0 SEXT va 47 0 When VA_48 is clear the sign extension checkers generate an ACV if va 63 0 SEXT va 42 0 This bit also affec...

Page 379: ...branch predictor is chosen BP_MODE 0 If set the dynamic branch predictor chooses local history prediction If clear the dynamic branch predictor chooses local or global prediction based on the state of the chooser SBE 1 0 9 8 RW 0 Stream Buffer Enable The value in this bit field specifies the number of Istream buffer prefetches besides the demand fill that are launched after an Icache miss If the v...

Page 380: ...ust be enabled The entire cache may be enabled by setting both bits Zero one or two Icache sets can be enabled This bit does not clear the Icache but only disables fills to the affected set SPCE 0 RW 0 System Performance Counting Enable Enables performance counting for the entire system if individual counters PCTR0 or PCTR1 are enabled by setting PCT0_EN or PCT1_EN respectively Performance countin...

Page 381: ...ntext Register PCTX The process context register PCTX contains information associated with the context of a process 31 0 FM 05855 AI4 ASN 7 0 63 32 ASTRR 3 0 1 2 3 4 5 8 9 13 12 46 47 38 ASTER 3 0 FPE PPCE 39 Continued on next page ...

Page 382: ...Server ES40 Service Guide The following table lists the correspondence between IPR index bits and register fields IPR Index Bit Register Field 0 ASN 1 ASTER 2 ASTRR 3 PPCE 4 FPE Table D 9 lists the PXTX register fields ...

Page 383: ...the AST request The bit order with this field is User Mode Supervior Mode Executive Mode Kernel Mode ASTER 3 0 8 5 RW AST enable register used to individually enable each of the four AST interrupt requests The bit order with this field is User Mode Supervisor Mode Executive Mode Kernel Mode Reserved 4 3 FPE 2 RW 1 Floating point enable if clear floating point instructions generate FEN exceptions T...

Page 384: ...er Once NXM is set the NXS field is locked It is unlocked when software clears the NXM field The ABW arbitration won field is locked if either ABW bit is set so the first CPU to write it locks out the other CPU Writing a 1 to ACL arbitration clear clears both ABW bits and both ABT arbitration try bits and unlocks the ABW field Address 801 A000 0040 Access RW 63 0 32 PK1417 99 31 4 3 44 43 40 39 29...

Page 385: ...y address detected Sets DRIR 63 and locks the NXS field until it is cleared RES 27 25 MBZ RAZ 0 Reserved ACL 24 WO 0 Arbitration clear writing a 1 to this bit clears the ABT and ABW fields ABT 23 20 R W1S 0 Arbitration try writing a 1 to these bits sets them ABW 19 16 R W1S 0 Arbitration won writing a 1 to these bits sets them unless one is already set in which case the write is ignored IPREQ 15 1...

Page 386: ...on IPINTR 11 8 R W1C 0 Interprocessor interrupt pending one bit per CPU Pin irq 3 is asserted to the CPU corresponding to a 1 in this field ITINTR 7 4 R W1C 0 Interval timer interrupt pending one bit per CPU Pin irq 2 is asserted to the CPU corresponding to a 1 in this field RES 3 2 MBZ RAZ 0 Reserved CPUID 1 0 RO ID of the CPU performing the read ...

Page 387: ... which interrupts are pending to the CPUs and indicate the presence of an I O error condition Address 801 A000 0280 CPU0 801 A000 02C0CPU1 801 A000 0680 CPU2 801 A000 06C0 CPU3 Access RO 32 0 PK1418 99 31 58 57 56 55 63 ERR 00 Reserved IRQ1 PCI interrupts pending IRQ1 PCI interrupts pending Continued on next page ...

Page 388: ...Request Register Fields Name Bits Type Initial State Description ERR 63 58 RO 0 IRQ0 error interrupts 63 Cchip detected MISC NXM 62 Recommended hookup to Pchip0 error 61 Recommended hookup to Pchip1 error RES 57 56 RO 0 Reserved NXS 55 0 RO 0 IRQ1 PCI interrupts pending to the CPU ...

Page 389: ...lues are held until all bits 11 0 are clear When an error occurs and one of the 11 0 bits is set the associated information is captured in bit 63 16 After the information is captured the INV bit is cleared but the information is not valid and should not be used if INV is set Address 801 8000 03C0 P0 ERROR 803 8000 03C0 P1 ERROR Continued on next page ...

Page 390: ...Compaq AlphaServer ES40 Service Guide Access RW 63 56 55 52 5150 0 32 PK1419 99 31 4 3 44 43 40 39 16 15 12 11 8 9 10 7 5 6 2 1 RES CRE UECC RES NDS RDPE TA APE SGE DCRTO PERR SERR LOST INV CMD SYN ADDR ADDR ...

Page 391: ...ved INV 51 RO Rev1 RAZ Rev0 0 Info Not Valid only meaningful when one of bits 11 0 is set Indicates the validity of SYN CMD and ADDR fields Value Mode 0 1 Info fields are valid Info fields are not valid ADDR 50 16 RO 0 If CRE or UECC then ADDR 50 19 system address 34 3 of erroneous quadword and ADDR 18 16 0 If not CRE and not UECC then ADDR 50 48 0 ADDR 47 18 starting PCI address 31 2 of transacti...

Page 392: ... master RDPE 7 R W1C 0 PCI read data parity error as PCI master TA 6 R W1C 0 Target abort as PCI master APE 5 R W1C 0 Address parity error detected as potential PCI target SGE 4 R W1C 0 Scatter gather had invalid page table entry DCRTO 3 R W1C 0 Delayed completion retry timeout as PCI target PERR 2 R W1C 0 b_perr_l sampled asserted SERR 1 R W1C 0 b_serr_l sampled asserted LOST 0 R W1C 0 Lost an er...

Page 393: ...he first byte in the array 34 32 are used in Typhoon only 34 28 are valid RES 23 17 MBZ RAZ 0 Reserved DBG 16 RW 0 Enables this memory port to be used as a debug interface ASIZ 15 12 RW 0 Array size 15 is used in Typhoon only Value Size 0000 0 bank disabled 0001 16MB 0010 32MB 0011 64MB 0100 128MB 0101 256MB 0110 512MB 0111 1GB 1000 2GB Typhoon only 1001 4GB Typhoon only 1010 8GB Typhoon only 1011...

Page 394: ...egister AAR Continued Field Bits Type Init Description RES 7 4 MBZ RAZ 0 Reserved ROWS 3 2 RW 0 Number of row bits in the SDRAMs Value Number of Bits 0 11 1 12 2 13 3 Reserved BNKS 1 0 RW 0 Number of bank bits in the SDRAMs Value Number of Bits 0 1 1 2 2 3 Typhoon only 3 Reserved ...

Page 395: ...le The SRM reads the bits and clears them On the next 680 error the RMC writes the error into the A0 A9 locations Table D 14 DPR Locations A0 A9 DPR Location Description A0 If bit is set the associated fault is active Bit 0 3 3v out of tolerance 1 5 v out of tolerance 2 12 v out of tolerance 3 Vterm out of tolerance 4 PCI backplane Zone 0 temp sensor is over temp 5 BTI overtemp signals from all CP...

Page 396: ...ved A4 If bit is set the associated fault is active Bit 0 CPU2_VCORE out of tolerance 1 CPU2_VIO out of tolerance 2 CPU3_VCORE out of tolerance 3 CPU3_VIO out of tolerance 4 PCI backplane LM78 2 is over temp 5 Not used 6 Fan 3 fault 7 Fan 6 fault A5 Bit 7 AC_input value high limit Bit 6 AC_input value low limit Bit 5 Minimum fan speed is not reached Bit 4 Current from 12 volt rail is out of tolera...

Page 397: ...n PCI backplane 5 Temp Zone 1 LM78 1 on PCI backplane 6 Temp Zone 2 LM78 2 on PCI backplane A8 Fan Controller Fault This indicates a fan is not responding to a different RPM range as set by the RMC It is used to indicate that the fan failed to reach its maximum RPM at power up Bit 0 Fan 1 1 Fan 2 3 Fan 3 4 Fan 4 5 Fan 5 6 Fan 6 A9 These bits indicate which temperature zone the rise or fall in temp...

Page 398: ... always enabled 3 Thermal_Shutdown_H 4 7 Tied to High within PS DC E5 EE 3 3V_current Each step equals 0 255 0xFF x 0 33203 85A DD E6 EF 5 V_current Each step equals 0 255 0xFF x 0 33203 85A DE E7 F0 12 V_current Each step equals 0 033 0xFF x 0 07813 20A DF E8 F1 Fan_Speed 0x8B 7 V E0 E9 F2 AC_INPUT value in hex Each step equals 1 07422VAC 0xFF x 1 07422 275VAC E1 EA F3 Power_supply_internal_tempe...

Page 399: ...ters DPR Location Definition BD Copy of the power supply AC input value Bit 0 PS0 1 indicates AC input is valid 0 indicates invalid Bit 1 PS1 Bit 2 PS2 BE Snapshot of the fault I O expander which indicates PS VTERM CPU regulator fault if bit is set Bit 0 PS0 Bit 1 PS1 Bit 2 PS2 Bit 3 VTERM Bit 4 CPU0 Bit 5 CPU1 Bit 6 CPU2 Bit 7 CPU3 BF RMC shutdown code Bit 0 Unused Bit 1 No CPU in CPU slot 0 Bit ...

Page 400: ...000020 EV6 Cbox C_ADDR 43 6 00000028 EV6 Cbox C_SYNDROME_1 7 0 00000030 EV6 Cbox C_SYNDROME_0 7 0 00000038 EV6 Cbox C_STAT 4 0 00000040 EV6 Cbox C_STS 3 0 00000048 EV6 TB Miss or Fault Status MM_STAT 10 0 00000050 EV6 Exception Address EXC_ADDR 00000058 EV6 Interrupt Enablement and Current Processor Mode IER_CM 00000060 EV6 Interrupt Summary Register ISUM 00000068 EV6 Reserved 0 00000070 EV6 PAL B...

Page 401: ...Revision Machine Check Code 206 00000020 Software Error Summary Flags 00000028 Cchip CPUx Device Interrupt Request Register DIRx System Primary CPU Fault Watcher 00000030 Environ_QW_1 TIG System Management Information Register SMIR 00000038 Environ_QW_2 TIG CPU Information Register CPUIR 00000040 Environ_QW_3 TIG Power Supply Information Register PSIR 00000048 Environ_QW_4 System_PS Temp Fan_Fault...

Page 402: ...d Error Flags Frame Size 0080 00000000 System Area Offet 0058 EV6 Area Offset 0018 00000008 Machine Check Frame Revision 1 Machine Check Code 00000010 EV6 Ibox Status I_STAT 31 29 00000018 EV6 Dcache Status DC_STAT 4 0 00000020 EV6 Cbox C_ADDR 43 6 00000028 EV6 Cbox C_SYNDROME_1 7 0 00000030 EV6 Cbox C_SYNDROME_0 7 0 00000038 EV6 Cbox C_STAT 4 0 00000040 EV6 Cbox C_STS 3 0 00000048 EV6 TB Miss or ...

Page 403: ... 00000018 Cchip CPUx Device Interrupt Request Register DIRx System Primary CPU Fault Watcher 00000020 Environ_QW_1 TIG System Management Information Register SMIR 00000028 Environ_QW_2 TIG CPU Information Register CPUIR 00000030 Environ_QW_3 TIG Power Supply Information Register PSIR 00000038 Environ_QW_4 System_PS Temp Fan_Fault LM78_ISR 00000040 Environ_QW_5 System_Doors 00000048 Environ_QW_6 Sy...

Page 404: ...de D 22 Platform Logout Frame Register Translation Compaq Analyze uses information from all logout frames for its decomposition of all error events The error state bit definitions of all platform logout frame registers is shown in Table D 21 ...

Page 405: ...llows 7 0 Hex CE CB D3 D5 D6 D9 DA DC 23 25 26 29 2A 2C 31 34 0E 0B 13 15 16 19 1A 1C E3 E5 E6 E9 EA EC Data Bit 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 7 0 Hex 4F 4A 52 54 57 58 5B 5D A2 A4 A7 A8 AB AD B0 B5 8F 8A 92 94 97 98 9B 9D 62 64 67 68 6B 6D Data Bit 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 ...

Page 406: ...d Error 1 No Error unless DC_STAT 3 1 indicating bcache dcache victim read ECC error SNGL_BC_TAG_PERR SNGL_DC_DUPLICATE_TAG_PERR SNGL_DSTREAM_MEM_ECC_ERROR SNGL_DSTREAM_BC_ECC_ERR SNGL_DSTREAM _DC_ECC_ERR SNGL_BC_PROBE _HIT_ERR SNGL_ISTREAM_MEM_ECC _ERR SNGL_ISTREAM_BC _ECC_ERR DBL_DSTREAM_MEM_ECC_ERR DBL_DSTREAM_BC_ECC_ERR DBL_ISTREAM_MEM_ECC_ERR DBL_ISTREAM_BC_ECC_ERR C_STS 7 4 3 0 Reserved Capt...

Page 407: ...pt Reserved DC_STAT 4 0 00001 Bin Dcache tag probe pipeline 0 error 00010 Bin Dcache tag probe pipeline 1 error 00100 Bin Dcache data ECC error during store 01000 Bin Dcache Bcache or System fill data ECC error during load 10000 Bin Dcache data store ECC error occurred within 6 cycles of the previous Dcache store ECC error MM_STAT 3 0 10 9 4 0001 Bin Write reference triggered error 0010 Bin Refere...

Page 408: ...ts by ASTER Software interrupt enables Performance counter interrupt enables Set Correctable read error interrupt enabled Set Serial Line Interrupt Enabled External IRQ 5 0 enable I_SUM 4 3 10 9 28 14 32 31 30 29 38 33 AST Kernel and Executive Interrupts pending 3 Set Kernel Mode AST interrupt pending 4 Set Executive Mode AST interrupt pending AST Supervisor and User Interrupts pending 9 Set Super...

Page 409: ...sing Revision ID number for EV6 Chip as follows 01 Hex Pass 1 0 02 Hex Pass 2 2 03 Hex Pass 2 3 0x04 Hex Pass 3 0 Virtual page table base address PCTX 0 1 2 4 3 8 5 12 9 38 13 46 39 63 47 Ibox process context register as follows Reserved RAZ If set both performance counters are enabled If clear floating point instructions generate FEN exceptions Reserved RAZ Enable AST U S E K interrupt requests R...

Page 410: ...urce which caused the NXM Set NXM address detected 31 29 are locked DRIR 63 is set Write 1 Arbitration Clear 1 Hex for CPU0 2 Hex for CPU1 4 Hex for CPU2 and 8 Hex for CPU3 Arbitration Trying 1 Hex for CPU0 2 Hex for CPU1 4 Hex for CPU2 and 8 Hex for CPU3 Arbitration Won 1 Hex for CPU0 2 Hex for CPU1 4 Hex for CPU2 and 8 Hex for CPU3 to set interprocessor interrupt request 1 Hex for CPU0 2 Hex for...

Page 411: ... error IRQ1 NMI Non Maskable Interrupt fatal error IRQ1 Unused Unused Environmental Temp Doors Fans errors IRQ1 Unused Unused Pchip1_SLOT5 3 0 System PCI Slot 9 INTa b c d IRQ1 Pchip1_SLOT4 3 0 System PCI Slot 8 INTa b c d IRQ1 Pchip1_SLOT3 3 0 System PCI Slot 7 INTa b c d IRQ1 Pchip1_SLOT2 3 0 System PCI Slot 6 INTa b c d IRQ1 Pchip1_SLOT1 3 0 System PCI Slot 5 INTa b c d IRQ1 Pchip1_SLOT0 3 0 Sy...

Page 412: ...5 52 and 50 16 error information if any 11 0 bits are set otherwise invalid If 11 or 10 set and 51 clear 50 19 System address 34 3 of erred quadword and 18 16 000 Bin else if any one of 9 0 set and 51 clear 50 48 000 Bin 47 18 starting PCI address 31 2 of erred transaction 17 16 00 Bin if not DAC 01 Bin if DAC SG Windows 3 1x Bin if Monster Window MBZ RAZ Set Correctable ECC Error M or T 2 Set Unc...

Page 413: ... Supply failure detected CPUIR Environ_QW_2 7 6 5 4 3 2 1 0 Set CPU3 regulator or configuration sequence fail Set CPU2 regulator or configuration sequence fail Set CPU1 regulator or configuration sequence fail Set CPU0 regulator or configuration sequence fail Set CPU3 regulator is enabled Set CPU2 regulator is enabled Set CPU1 regulator is enabled Set CPU0 regulator is enabled PSIR Environ_QW_3 7 ...

Page 414: ...VIO 1 5V out of tolerance Set Temperature zone 1 PCI Backplane slots 7 10 area over limit failure Unused 22 23 31 24 32 33 34 35 36 37 38 39 41 40 42 43 44 45 46 47 63 48 Set System Fan 4 failure Set System Fan 5 failure Unused Set CPU2_VCORE 2V out of tolerance Set CPU2_VIO 1 5V out of tolerance Set CPU3_VCORE 2V out of tolerance Set CPU3_VIO 1 5V out of tolerance Set Temperature zone 2 PCI Backp...

Page 415: ... has occurred Set CPU3 temperature warning fault has occurred Set System temperature zone 0 warning fault has occurred Set System temperature zone 1 warning fault has occurred Set System temperature zone 2 warning fault has occurred Unused System_Fan_Con trol_Fault Environ_QW_7 0 1 2 3 4 5 7 6 8 9 10 11 Set System Fan 1 is not responding to RMC Commands Set System Fan 2 is not responding to RMC Co...

Page 416: ...r Supply 1 AC input fail Set Power Supply 2 AC input fail Unused Set Power Supply 0 DC fail Set Power Supply 1 DC fail Set Power Supply 2 DC fail Set Vterm fail Set CPU0 Regulator fail Set CPU1 Regulator fail Set CPU2 Regulator fail Set CPU3 Regulator fail Unused Set No CPU in system motherboard CPU slot 0 Set Invalid CPU SROM voltage setting or checksum Set TIG load initialization or sequence fai...

Page 417: ...s appendix explains how to manually isolate a failing DIMM from the failing address and failing data bits It also covers how to isolate single bit errors The following topics are covered Information for Isolating Failures DIMM Isolation Procedure EV6 Single Bit Errors ...

Page 418: ...s than 20 or address xxxxx20 or address xxxxxnn where nn is 1 through 1F For example using failing address 0x1004 and failing data bit 8 dec first multiply the failing address 4 by 8 32 Then add 32 to the failing data bit to yield the actual failing data bit 40 This conversion yields the new failing information to be failing address 0x1000 and failing data bit 40 dec Table E 1 Information Needed t...

Page 419: ...t 39 of the CSC register is set to 1 XORing is disabled Examine the contents of each AAR and compare bit 23 of each AAR bit 22 of each AAR through bit 0 of each AAR for the same values If the values all match bit 23 of AAR0 matches bit 23 of AAR1 matches bit 23 of AAR2 matches bit 23 of AAR3 and the same for bits 22 0 then bit 39 of the CSC register was cleared If Address XORING is enabled use Tab...

Page 420: ...d 86 DPR Location Description 80 Array 0 AAR 0 Configuration Bits 7 4 4 non split lower set only 5 split lower set only 9 split upper set only D split 8 DIMMs F Twice split 8 DIMMs Bits 3 0 0 Configured Lowest array 1 Configured Next lowest array 2 Configured Second highest array 3 Configured Highest array 4 Misconfigured Missing DIMM s 8 Miconfigured Illegal DIMM s C Misconfigured Incompatible DI...

Page 421: ...Upper Set Bit 30 0 Lower Set 1 Upper Set 4GB Lower Set Upper Set Bit 31 0 Lower Set 1 Upper Set 8GB Lower Set Upper Set Bit 32 0 Lower Set 1 Upper Set 5 Now that you have the real array the failing Data Check bits and the correct set use Table E 4 to find the failing DIMM or DIMMs The table shows data bits 0 255 and check bits 0 31 These data bits indicate a single bit error An SROM compare error ...

Page 422: ...0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 14 M 0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 15 M 0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 16 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 17 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 18 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 19 ...

Page 423: ...D 7 M 3 D 3 M 3 D 7 45 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 46 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 47 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 48 M 0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 49 M 0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 50 M 0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M ...

Page 424: ... 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 76 M 0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 77 M 0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 78 M 0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 79 M 0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 80 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 81 M 1 D 1 M 1 D 5 M 3 D 1...

Page 425: ... 3 D 3 M 3 D 7 106 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 107 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 108 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 109 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 110 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 111 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M...

Page 426: ... D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 135 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 136 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 137 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 138 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 139 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 140 M 0 D 2 M 0 D 6 M 2...

Page 427: ...D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 165 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 166 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 167 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 168 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 169 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 170 M 1 ...

Page 428: ... D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 194 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 195 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 196 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 197 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 198 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 199 M 1 D 2 M 1 D 6 M 3...

Page 429: ...8 M 2 D 4 M 2 D 8 224 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 225 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 226 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 227 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 228 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 229 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D ...

Page 430: ... 8 246 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 247 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 248 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 249 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 250 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 251 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D...

Page 431: ... D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 14 M 0 D 1 M 0 D 5 M 2 D 1 M 2 D 5 M 0 D 3 M 0 D 7 M 2 D 3 M 2 D 7 15 M 1 D 1 M 1 D 5 M 3 D 1 M 3 D 5 M 1 D 3 M 1 D 7 M 3 D 3 M 3 D 7 16 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 17 M 0 D 2 M 0 D 6 M 2 D 2 M 2 D 6 M 0 D 4 M 0 D 8 M 2 D 4 M 2 D 8 18 M 1 D 2 M 1 D 6 M 3 D 2 M 3 D 6 M 1 D 4 M 1 D 8 M 3 D 4 M 3 D 8 19 M...

Page 432: ...k bit decoding For example if you have an EV6 single bit C_Syndrome_0 hexadeci mal error value equal to 23 the second column indicates the decoded physical data or check bit for this encoding Use these physical data bits in conjunction with the previously described isolation procedure to isolate the failing DIMMs Table E 5 Syndrome to Data Check Bits Table Syndrome C_Syndrome 0 C_Syndrome 1 CE Dat...

Page 433: ...4 Data Bit 90 or 218 E9 Data Bit 27 or 155 Data Bit 91 or 219 EA Data Bit 28 or 156 Data Bit 92 or 220 EC Data Bit 29 or 157 Data Bit 93 or 221 F1 Data Bit 30 or 158 Data Bit 94 or 222 F4 Data Bit 31 or 159 Data Bit 95 or 223 4F Data Bit 32 or 160 Data Bit 96 or 224 4A Data Bit 33 or 161 Data Bit 97 or 225 52 Data Bit 34 or 162 Data Bit 98 or 226 54 Data Bit 35 or 163 Data Bit 99 or 227 57 Data Bi...

Page 434: ... or 246 9D Data Bit 55 or 183 Data Bit 119 or 247 62 Data Bit 56 or 184 Data Bit 120 or 248 64 Data Bit 57 or 185 Data Bit 121 or 249 67 Data Bit 58 or 186 Data Bit 122 or 250 68 Data Bit 59 or 187 Data Bit 123 or 251 6B Data Bit 60 or 188 Data Bit 124 or 252 6D Data Bit 61 or 189 Data Bit 125 or 253 70 Data Bit 62 or 190 Data Bit 126 or 254 75 Data Bit 63 or 191 Data Bit 127 or 255 01 Check Bit 0...

Page 435: ...r supply RMC 7 3 B Beep codes 3 22 Boot device setting 6 27 Boot problems 2 7 Boot screen AlphaBIOS 3 21 6 3 Boot selections Windows NT changing default 6 25 boot_file environment variable 6 12 boot_osflags environment variable 6 12 bootdef_dev environment variable 6 12 buildfru command 4 4 Bypass modes 7 6 Bypassing the RMC 7 6 C Cables 8 2 cat el command 4 8 CCAT 2 11 C chip 1 3 CD ROM drive 1 6...

Page 436: ...ut frame 680 uncorrectable D 43 console environment variable 3 6 6 5 6 15 6 28 Console event log 3 19 displaying 4 8 Console programs 6 2 Console terminal 1 32 Console selecting 6 5 Consoles switching between 6 4 Control panel 1 10 Controls Halt button 1 11 Power button 1 10 Reset button 1 11 Covers 8 16 removing from pedestal 8 19 removing from tower 8 18 CPU configuration 6 40 part numbers 8 3 s...

Page 437: ... Double error halts 5 21 DPR 1 21 clearing errors 8 1 8 9 error respository 7 3 DPR layout C 2 DPR locations 80 82 84 and 86 E 4 DPR locations A0 A9 D 37 DPR memory addresses E 2 DPR registers D 1 680 correctable machine check logout frames D 37 680 fatal D 41 power supply status D 40 dump command RMC 7 20 E ECC logic 5 13 ei 0_inet_init environment variable 6 15 ei 0_mode environment variable 6 1...

Page 438: ...ors 1 32 FRU assembly hierarchy 4 5 FRU descriptor 4 6 FRU EEPROMs viewing errors logged to 4 46 FRUs displaying physical configuration 4 49 hot plug 8 8 locations 8 6 part numbers 8 2 tools for removing 8 8 Function jumpers 3 32 G Graphics mode 6 28 grep command 4 22 Greycode test 4 35 4 36 H Halt button 1 11 with login command 6 37 halt in out commands RMC 1 11 7 23 Halt LED 1 11 Halt remote 1 1...

Page 439: ...rts 4 54 M Machine checks 5 14 memexer command 4 32 Memory allocation SRM 3 14 Memory architecture 1 16 Memory buses 1 3 Memory configuration 6 42 pedestal 6 44 tower 6 45 Memory exercisors 4 32 4 34 Memory failure 3 9 Memory interleaving 1 17 Memory motherboards See MMBs Memory options 1 17 Memory test AlphaBIOS 6 23 memory_text environment variable 6 17 memtest command 4 34 memtest test 1 4 36 M...

Page 440: ...onment variable 6 18 pk 0_soft_term environment variable 6 18 Platform logout frame register translation D 46 POK LED 1 25 Ports system rear 1 9 Power button 1 10 Power cords 8 5 Power harness removing 8 51 Power LED 1 11 power on off commands RMC 1 11 7 22 Power problems 2 4 Power supplies 1 24 configuring 6 48 6 49 installation order 6 49 installing 8 21 LEDs 1 25 locations 6 48 numbering 6 48 r...

Page 441: ...tion 7 3 escape sequence 7 10 exiting 7 10 exiting from local VGA 7 11 fatal error messages 3 28 Firm bypass mode 7 8 hangup command 7 25 jumpers 7 30 Local mode 7 5 logic 1 23 7 3 operating modes 7 4 overview 1 23 7 2 PIC processor 7 3 quit command 7 10 remote power on off 7 22 remote reset 7 23 resetting to factory defaults 7 30 set com1_mode command 7 15 set escape command 7 29 Snoop mode 7 7 S...

Page 442: ...s List 2 15 SWCC tool 2 12 Switched system interconnect 1 3 sys_exer command 4 54 sys_serial_num environment variable 6 19 System access 1 30 System architecture 1 2 System block diagram 1 2 System card cage 8 17 System correctable error 620 5 15 System enclosures 1 4 System environmental error 680 5 15 System Error Logging Software for Alpha kit 5 21 System motherboard 1 12 removing 8 47 System p...

Page 443: ...om serial terminal 6 32 running from VGA 6 29 Utilities menu 6 29 V Verifying devices 4 56 VGA console tests 4 57 VGA controller slot for 6 47 VGA monitor 1 32 6 5 VT terminal 6 5 W Warning messages RMC 3 29 WEBES Director 5 3 Windows NT Crash Dump Collector 2 11 Windows NT testing 4 57 Write test on floppy 4 21 ...

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