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Customizing Standard Features

Configuring XML Services

Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide

103

3

 

•

Cisco SPA509—Lines 9–12 cannot be used as ACD Agents since the Lines 
cannot be selected for Login/Logout and Agent status. 

Configuring BroadSoft ACD Support

To enable BroadSoft ACD support, navigate to 

Admin Login

 > 

advanced

 > Voice > 

Ext n. Under 

Call Feature Settings

, in the 

Broadsoft ACD

 list, choose 

yes

 to 

enable BroadSoft ACD support.

You can also configure BroadSoft ACD support by adding the following line to your 
configuration file to configure this feature on line 1:

<Broadsoft_ACD_1_ ua="na">Yes</Broadsoft_ACD_1_>

Configuring XML Services

The Cisco SPA300 Series and Cisco SPA500 Series IP phones provide support 
for XML services, such as an XML Directory Service or other XML applications. 

The following table shows some Cisco XML objects that are supported:

Cisco XML Object

Supported Phone

CiscoIPPhoneMenu

Cisco SPA5XXG, Cisco SPA30X, 
Cisco SPA525G or Cisco SPA525G2

CiscoIPPhoneText

CiscoIPPhoneInput

CiscoIPPhoneDirectory

CiscoIPPhoneIconMenu

CiscoIPPhoneStatus

CiscoIPPhoneExecute

Summary of Contents for Small Business SPA525G2

Page 1: ...Cisco Small Business IP Phones Models SPA301 SPA303 SPA501G SPA502G SPA504G SPA508G SPA509G SPA512G SPA514G SPA525G SPA525G2 and WIP310 ADMINISTRATION GUIDE ...

Page 2: ...P310 18 Determining the Firmware Version 18 Determining the IP Address of the Phone 20 Downloading the Firmware 21 Installing the Firmware 21 Using the Web Based Configuration Utility 22 Allowing Web Access to the IP Phone 23 Saving the Configuration Profile 25 Understanding Administrator and User Views 26 Restricting User Access to the Phone Interface Menus Cisco SPA300 and Cisco SPA500 Series 26...

Page 3: ...and Monitoring a Parked Call 45 Assigning Busy Lamp Field Call Pickup or Speed Dial Functions to Unused Lines 47 Configuring Call Pickup and Busy Lamp Field 47 Configuring Speed Dial 48 Configuring DTMF Wait and Pause Parameters 49 Configuring Audio Indication for Call Pickup Event 51 Configuring Basic or Advanced Call Park Function to a Line Key 52 Chapter 3 Customizing Standard Features 54 Confi...

Page 4: ...Service Announcements 68 Configuring Voice Mail and Message Waiting Settings 68 Configuring Voice Mail 68 Configuring Internal Voice Mail for Each Extension Using a Cisco SPA400 68 Configuring the Message Waiting Indicator 69 Customizing Phone Softkeys 69 Programmable Softkeys 74 Configuring PSK Fields 74 Configuring Toggling for PSKs 76 Configuring PSKs to Call XML Scripts 77 Physical Hold Button...

Page 5: ...ne 91 Enabling SMS Messaging 92 Enabling and Configuring the Phone Web Server 93 Configure the Web Server from the Phone Web Interface 93 Configure the Web Server from the Phone Screen Interface 94 Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 95 Configuring BroadSoft Settings Cisco SPA300 Series and Cisco SPA500 Series 100 Configuring BroadSoft Directory 100 Confi...

Page 6: ... Dual Registration Disabled 117 Register Upon Failover Recovery 117 RFC3311 Support 118 Support for SIP NOTIFY XML Service 118 Configuring SIP 119 Configuring Basic SIP Parameters 119 Configuring SIP Timer Values 123 Configuring Response Status Code Handling 126 Configuring RTP Parameters 126 Configuring SDP Payload Types 128 Configuring SIP Settings for Extensions 131 Configuring a SIP Proxy Serv...

Page 7: ...Signaling with SIP Over TLS 149 Securing Voice Traffic with SRTP 150 Configuring Voice Codecs 150 Setting Optional Network Servers 155 Configuring VLAN Settings 156 Configuring Cisco Discovery Protocol CDP 156 Configuring LLDP MED 157 TLV Information 158 Configuring the VLAN Settings 165 Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 167 Configuring the VPN on the Security Appliance 16...

Page 8: ...ess Tones and Ring Tones 192 Cadence Script 192 Example Normal Ring 192 Example 2 Distinctive Ring short short short long 193 Tone Script 193 Example Dial Tone 193 Example SIT Tone 194 Ring Script 195 Call Progress Tones 196 Distinctive Ring Patterns 196 Example 1 Normal Ring 196 Example 2 Distinctive Ring short short short long 197 Distinctive Call Waiting Tone 197 Control Timer Values sec 198 Co...

Page 9: ...ransmission of the Dialed Digits 219 Dial Plan Timer Off Hook Timer 220 Syntax for the Dial Plan Timer 220 Interdigit Long Timer Incomplete Entry Timer 221 Syntax for the Interdigit Long Timer 221 Interdigit Short Timer Complete Entry Timer 222 Syntax for the Interdigit Short Timer 222 Editing Dial Plans on the IP Phone 223 Resetting the Control Timers 224 Chapter 9 Configuring LED Patterns 225 LE...

Page 10: ... Settings 250 Wi Fi Settings Cisco SPA525G or Cisco SPA525G2 Only 251 Bluetooth Settings Cisco SPA525G or Cisco SPA525G2 Only 252 VPN Settings Cisco SPA525G or Cisco SPA525G2 Only 252 Inventory Settings 253 SIP Tab 254 SIP Parameters 254 SIP Timer Values sec 260 Response Status Code Handling 263 RTP Parameters 264 SDP Payload Types 266 NAT Support Parameters 270 Linksys Key System Parameters 272 P...

Page 11: ...vices 307 Ring Tone Cisco SPA300 Series and Cisco SPA500 Series 309 Ring Tone Cisco WIP310 311 Audio Input Gain dB 311 Multiple Paging Group Parameters 313 BroadSoft Settings 314 LDAP Corporate Directory Search 316 XML Service 319 Extension Mobility 319 Programmable Softkeys 320 Call Audio Recording Cisco SPA525G and SPA525G2 322 Ext Tab 323 General 323 Share Line Appearance 324 NAT Settings 325 N...

Page 12: ... SPA525G or Cisco SPA525G2 353 Audio SPA5XX Audio Volume SPA525G 525G2 353 Screen Cisco SPA525G or Cisco SPA525G2 356 Attendant Console Tab Cisco SPA500 and Cisco SPA500DS 358 General 358 Attendant Key LED Patterns 361 Attendant Console Status 363 TR 069 Tab 364 Cisco SPA525G or Cisco SPA525G2 Specific Tabs 366 Wi Fi 366 Bluetooth 366 Personal Address Book 368 Call History 368 Speed Dials 368 Firm...

Page 13: ...pter contains basic information on Cisco SPA300 Series Cisco SPA500 Series and Cisco Wireless G IP phones This chapter contains the following sections Overview of the Phones Network Configurations Updating Firmware Using the Web Based Configuration Utility Viewing Phone Information Using IVR on IP Phones Without Screens ...

Page 14: ...sco Attendant Console attaches to the IP phone with the attachment arm provided It obtains power directly from the IP phone it does not require a separate power supply Two Cisco Attendant Console units can be attached to a single IP phone to monitor a total of 64 SPA500S or 60 SPA500DS separate lines Detailed information on the installation of the Cisco Attendant Consoles are provided in the Cisco...

Page 15: ...ges Cisco SPA525G 525G2 STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Att Console Preferences and press Select STEP 4 Choose Font Size or Contrast from the menu To change the font size press the Right Arrow button to switch between 10 and 12 point font Press Set to save To change the display contrast use the keypad to enter a number value from 1 ...

Page 16: ... 500 The Cisco SPA IP phones support Session Initiation Protocol SIP The Cisco SPA300 Series or the Cisco SPA500 Series IP phones also support Smart Phone Control Protocol SPCP This document describes some common network configurations however your configuration can vary depending on the type of equipment used by your service provider Smart Switch IP PBX Wireless Router Integrated Access Device An...

Page 17: ... configure and manage the Cisco SPA IP phones by using the Interactive Voice Response IVR system the Cisco SPA9000 Voice System Setup Wizard or a built in web server Cisco UC320W The phone web user interface is limited when the phone is connected to a Cisco UC320W For information on configuring the network phone system refer to the Cisco UC320W Administration Guide Cisco Unified Communications 500...

Page 18: ...ioning A configuration file that includes firmware upgrade information is downloaded by a phone when it is powered on or configured to do so The configuration file also referred to as a profile includes parameters that direct how and when the phone firmware is to be updated See the Updating Profiles and Firmware section on page178 for more information Cisco SPA9000 Voice System Setup Wizard If you...

Page 19: ...d to do so The configuration file also referred to as a profile includes parameters that direct how and when the phone firmware is to be updated See the Updating Profiles and Firmware section on page178 for more information Cisco SPA9000 Voice System Setup Wizard If you are using the Cisco SPA IP phones with a Cisco SPA9000 Voice System see the Cisco SPA9000 Voice System Setup Wizard User Guide fo...

Page 20: ...0 Series STEP 1 Press the Setup button STEP 2 Scroll to Product Info and press Select The current firmware is displayed under Software Version Cisco SPA525G or Cisco SPA525G2 STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Select Product Information The firmware version is displayed under Software Version Cisco WIP310 STEP 1 In the Home screen press Options highlight ...

Page 21: ...our times to enter the IVR menu STEP 2 Enter 110 The IP address is recited Cisco SPA501G STEP 1 Press the Setup button The IVR configuration menu is announced STEP 2 Enter 110 then press The IP address is recited Cisco SPA500 Series STEP 1 Press the Setup button STEP 2 Scroll to Network and press Select The IP Address is displayed under Current IP Cisco SPA525G or Cisco SPA525G2 STEP 1 Press the S...

Page 22: ... format double click the file and extract its contents to a single folder or to the desktop Installing the Firmware Your computer must be on the same subnetwork as the phone you are upgrading Cisco SPA300 Series and Cisco SPA500 Series STEP 1 With your PC attached to the same subnetwork as the phone run the executable file for the firmware update STEP 2 Click Continue after reading the message reg...

Page 23: ... modified by the user by using the phone web user interfaceare described in this document however not all features are available on all phones If you are using the Cisco SPA IP phones with the Cisco Unified Communications 500 Series for Small Business for Call Control use Cisco Unified Communication Manager Express or Cisco Configuration Assistant CCA for phone administration For more information ...

Page 24: ...e phone web user interface STEP 1 Press the Setup button STEP 2 To display the Web Server Writable option either Select Network Enable Web Server Select Settings Security Configuration Web Access Enabled NOTE This option is available in SPCP mode only STEP 3 Press Edit to change the status of the Web Access Enabled parameter If the option to edit the parameter is not displayed press to display the...

Page 25: ...ne viewing of the phone web user interface by using the IVR STEP 1 Press the Setup button on the phone The configuration menu is announced STEP 2 In the IVR menu enter 7932 STEP 3 Press 1 to enable the web server then press STEP 4 To save the configuration press 1 to review press 2 to re enter press 3 to exit press Cisco SPA525G or Cisco SPA525G2 To view the phone parameters by using the phone web...

Page 26: ...ct to choose Settings STEP 2 Press Select again to reach the Settings menu STEP 3 Scroll to highlight Misc Settings and press Select STEP 4 Press the left arrow to ensure that Enable Web Server is set to On STEP 5 Press Select to save this setting Saving the Configuration Profile Click Submit All Changes when you have finished modifying the fields in the phone web user interface to update the conf...

Page 27: ...an assign or change passwords The Administrator account can view and modify all web profile parameters including web parameters available to the user login The phone system administrator can further restrict the parameters that a User account can view and modify by using a provisioning profile The configuration parameters available to the User account are configurable in the Cisco IP phone User ac...

Page 28: ...ach parameter available on the phone web user interface Viewing Phone Information You can check the current status of the Cisco SPA IP phones by clicking the Info tab The Info tab shows information about all phone extensions including phone statistics and the registration status Viewing Reboot Reasons The phone stores the most recent five reasons the phone was refreshed or rebooted When the phone ...

Page 29: ...was changed RC The reboot was triggered as a result of remote customization User Triggered The user manually triggered a warm reboot Software Req The warm reboot was triggered by a remote server System n The reboot was triggered by system events for example running out of resources IP Changed The reboot was triggered after the phone IP address was changed Reason Description Reason Description Upgr...

Page 30: ...istory on the IP Phone Screen Reboot History is located under the Setup menu On the Reboot History Page the reboot entries are displayed in reverse chronological order similar to the sequence displayed on the phone web user interface Viewing the Reboot History in the SPA Status Dump File The reboot history is stored in the SPA Status Dump file http phone_IP_address admin status xml In this file ta...

Page 31: ...nformation or numbers Press 9 on the IVR menu to be guided through a list of commonly used tasks or enter the number of the desired menu to go directly to that feature Enter the number of the settings you want to change 1 Network 1 Connection Type Recites the connection type Press 1 to change the connection type then press 0 for DHCP or press1 for static IP To save press1 To review press 2 To reen...

Page 32: ...res the phone to the factory default software and settings Enter 1 to confirm or to cancel 5 Debug Server Recites the address of the debug server Press 1 to change or to go back The following table lists the IVR options that you can enter immediately after accessing the IVR system Number Option 100 Indicates that Dynamic Host Configuration Protocol DHCP is enabled 110 Recites the IP address of the...

Page 33: ...Enter and hang up to begin rebooting 111 Set a static IP address Enter the IP address use to enter the decimal then press To save press 1 to review press 2 to re enter press 3 to exit press NOTE DHCP must be disabled to use this option if DHCP is not disabled you receive an error message 121 Set a netmask Enter the address use to enter the decimal then press To save press 1 to review press 2 to re...

Page 34: ...one Enter the address use to enter the decimal then press To save press 1 to review press 2 to re enter press 3 to exit press 7932 Enable or disable the web based configuration utility Press 1 to enable or 0 to disable then press To save press 1 to review press 2 to re enter press 3 to exit press 723646 Enable or disables access to the administrative admin login on the configuration utility Press ...

Page 35: ...rable but not identical 4 G 723 1 High complexity Cisco SPA IP phones support the use of ITU G 723 1 audio codec at 6 4 kbps Up to two channels of G 723 1 can be used simultaneously For example Line 1 and Line 2 can use G 723 1 simultaneously or Line 1 or Line 2 can initiate a three way conference with both call legs using G 723 1 G 723 1 is not supported on the Cisco SPA525G or Cisco SPA525G2 or ...

Page 36: ...h budget for each side of the conversation in each direction using different codecs and the number of calls the network might support The table is based on the following assumptions Bandwidth calculated with no silence suppression as the use of silence suppression can reduce the average bandwidth budget by 30 percent or more 20 millisecond of payload per RTP packet For more information about bandw...

Page 37: ...e suppression Cisco SPA IP phones apply silence suppression so that silence packets are not sent to the other end to conserve more transmission bandwidth IP bandwidth is used only when someone is speaking Voice activity detection VAD with silence suppression is a means of increasing the number of calls supported by the network by reducing the required bidirectional bandwidth for a single call A no...

Page 38: ...io signals because of the hardware design The source can be ambient noise or 60 Hz noise from the power adaptor The Cisco hardware design minimizes noise coupling End to end delay End to end delay does not affect voice quality directly but is an important factor in determining whether IP phone subscribers can interact normally in a conversation A reasonable delay should be 50 to 100 ms End to end ...

Page 39: ...t is sent out SIP PUBLISH will be sent for session termination with some parameters retrieved from RTCP XR filled with default values The Cisco SPA IP phones resend the SIP PUBLISH messages with the voice quality report once per 5xx response with a valid Retry After header A valid time value in seconds is a positive integer from 0 to 65536 A SIP message with a Retry After time value of 0 is treate...

Page 40: ...line corresponds to a phone number or extension used for calls Each line can support two calls For example a four line phone can handle eight calls One call can be active in conversation and seven can be on hold This chapter contains the following sections Configuring a Line Key Assigning Busy Lamp Field Call Pickup or Speed Dial Functions to Unused Lines Configuring Audio Indication for Call Pick...

Page 41: ...red Line Appearance If you select private the call appearance is not shared with any other phone Defaults to private Extended Function See Assigning Busy Lamp Field Call Pickup or Speed Dial Functions to Unused Lines STEP 3 Click Submit All Changes Configuring Shared Line Appearance You create a shared line appearance by assigning the same directory number to different devices A Cisco system consi...

Page 42: ... have a shared line can press PrivHold and the call can only be resumed by the user who placed the call on hold Each IP phone can be configured independently Although the account information is usually the same for all of the Cisco SPA IP phones settings such as the dial plan or the preferred codec can vary between phones and continue to support shared line appearance NOTE The configurations for s...

Page 43: ...Key Settings configure SCA Barge In Enable Choose yes to allow users sharing call appearances to take over the call on a shared line Choose no to prevent users from taking over the call on a shared line For example Bob and Chris share the extension 401 Adam calls extension 401 Bob answers the call Adam and Bob are connected If Chris has the SCA Barge In Enable field on her phone set to yes she can...

Page 44: ... Voice Phone STEP 2 In the Miscellaneous Line Key Settings section in the Call Appearance Per Line field choose how many calls per line to allow from the drop down Configuring Call Appearance Mapping Style In the Phone tab Miscellaneous Line Key Settings allows you to configure line mapping Each LED line extension can hold 2 calls default You can assign an extension to both the line LEDs The first...

Page 45: ...Admin Login advanced Voice Phone STEP 2 In the Line Key to configure line 4 in this example a From the Extension drop down list choose Disabled b Enter the following string in the Extended Function field fnc type where fnc function type xml pressing the line button accesses XML services The XML service configured on the Phone tab under the launches the page identified in the XML Service field see ...

Page 46: ...g Call Park with Broadsoft available on the Cisco Support Community at https supportforums cisco com docs DOC 15426 BroadSoft Call Park and Recall improves the calling party s experience by Allowing front office personnel to distinguish between a reverted call and a new call Provides additional routing and call handling options that improve front office efficiency when the receptionist is unavaila...

Page 47: ...k call park sub call park subscribe account orbit parking lot number or location where the call is parked NOTE In a shared line the subscriber UserID may be different from the shared account number User can use keyword orbit to define the parking lot number normally it is the shared number For example if the shared UserID is 1391 user2 and the shared number is1391 then in the Extended Function fie...

Page 48: ...ontrol an extension can only be monitored by one other extension For detailed instructions on configuring the phones with the BroadSoft Busy Lamp Field BLF feature see Configuring SPA303 and 5xxG IP Phones with Broadsoft s BLF available on the Cisco Support Community at https supportforums cisco com docs DOC 9977 Configuring Call Pickup and Busy Lamp Field You must enable BLF to configure call pic...

Page 49: ...m Orange indicates that the phone failed to subscribe received a 4xx response and slow blinking orange denotes an undefined problem there might be no response to the subscribe request or the BLF When the phone is successfully configured Bob can monitor Stephanie s line When a call is ringing at Stephanie s line he can press line button 4 to pick it up Configuring Speed Dial In this example the ass...

Page 50: ...Wait and Pause Parameters Speed dial directory extended function and other strings configured in the phone can include wait X and pause parameters that allow manual and automatic DTMF Dual tone multi frequency signal transmission Syntax Dial_String X DTMF_string X DTMF_string Where Dial_String The number that the user is trying to reach For example 8537777 or 14088537777 space A dial termination t...

Page 51: ...phone cannot send signals other than valid DTMF signals Example 18887225555 5552X2222 A speed dial entry triggers the phone to dial 18887225555 The space indicates the end of the dial string The phone waits 4 seconds 2 commas and then sends the DTMF signals 5552 A message is displayed prompting the user to manually dial DTMF signals When the user has finished dialing the DTMF signals the user sele...

Page 52: ...s depending on the duration the call is connected before it is transferred for example any internal call through a Cisco UC320 As soon as the call is connected it is transferred and the DTMF signals are ignored in the Cisco UC320 Because the Cisco SPA301 and Cisco SPA501G do not have IP phone screens the wait X is not supported This feature is not supported in when the phone is in SPCP mode Config...

Page 53: ...for the MetaSwitch soft switch on the Cisco SPA300 and SPA500 series phones Users can press this line button to park a call or retrieve a parked call NOTE Not available for WIP310 SPA501 SPA502 and SPA301 phones BroadSoft Advanced Call Park and Recall Support page 45 MetaSwitch Call Park Function Support For example to configure unused line keys for call park and retrieval on Cisco SPA 525G SPA525...

Page 54: ...ne Administration Guide 53 2 where fnc function prk call park sub call park orbit or location where the call is parked Valid value range is from 01 through 10 In this example 5 is used domain com phone domain usually the same as the proxy value in the Ext 1 tab You can also use fnc prk sub 05 PROXY to set this value STEP 5 Click Submit All Changes ...

Page 55: ...onfiguring Ring Tones Configuring RSS Newsfeeds Cisco SPA525G or Cisco SPA525G2 Configuring Audio Settings Enabling Wireless Cisco SPA525G or Cisco SPA525G2 only Configuring Bluetooth Cisco SPA525G or Cisco SPA525G2 only Enabling SMS Messaging Enabling and Configuring the Phone Web Server Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Configuring BroadSoft Settings ...

Page 56: ...t or 128 by 48 pixel by 1 bit deep image logo to display when the IP phone boots up Not applicable to Cisco WIP310 or the Cisco SPA501G A logo displays during the boot sequence for a short period after the Cisco logo displays To configure a custom logo STEP 1 For the Cisco SPA303 and Cisco SPA5XXG click Admin Login advanced Voice Phone For the Cisco SPA525G or Cisco SPA525G2 click Admin Login adva...

Page 57: ... can cause distortion File size should not be larger than 6 mb Changing the Display Background Wallpaper You can use a picture to customize the background on your IP phone screen Not applicable to Cisco WIP310 or the Cisco SPA501G When the BMP Picture Download URL is changed the phone compares the URL to the previous image URL If the URLs are the same the phone does not perform the download If the...

Page 58: ...een The phone automatically retrieves the picture after the specified number of seconds STEP 5 If you selected Text Logo enter a text string in the Text Logo field STEP 6 Click Submit All Changes Cisco SPA525G or Cisco SPA525G2 By using an HTTP server STEP 1 Copy the image to an HTTP server that is accessible from the phone TFTP is not supported STEP 2 Click Admin Login advanced User STEP 3 In the...

Page 59: ... Not applicable to Cisco WIP310 or the Cisco SPA501G When the phone is idle for a specified time it enters screen saver mode Users can set up screen savers directly by using phone Setup button Any button press or on off hook event triggers the phone to return to normal mode If a user password is set the user must enter it to exit screen saver mode To configure the screen saver Cisco SPA303 or Cisc...

Page 60: ... available pictures on the phone Digital Frame Shows the background picture STEP 4 In the Screen Saver Trigger Time field enter the number of seconds that the phone remains idle before the screen saver turns on STEP 5 In the Screen Saver Refresh Time field enter the number of seconds before the screen saver should refresh if for example you chose a rotation of pictures STEP 6 Click Submit All Chan...

Page 61: ...he IP phone screen on the phone STEP 1 Click Admin Login advanced Voice User STEP 2 Under Screen in the Back Light Enable field choose yes to enable the screen back light STEP 3 In the Back Light Timer field enter the number of seconds of idle time that can elapse before the back light turns off STEP 4 Click Submit All Changes Configuring Linksys Key System Parameters To configure the phone as par...

Page 62: ...rce LAN Codec Used with the Cisco SPA9000 Choices are none G 711u or G 711a Defaults to none Auto Ans GrPage On Active Call Used with the Cisco UC320 Allows you to enable or disable auto answer of a group page when there is an active call on the phone When set to yes the default a group page is automatically answered by the phone even if the user is on an active call When set to no the page is not...

Page 63: ...e Key that provide secure encryption of RTP streams between two endpoints on an extension STEP 4 To enable the secure call service navigate to Admin Login advanced Voice Phone STEP 5 Under Supplementary Services verify that Secure Call Serv is set to yes This feature can also be configured in the User tab under Supplementary Services Secure Call Indication Tone This tone is played when a call that...

Page 64: ...Sylantro and Broadsoft To Enable Broadsoft ACD see Configuring BroadSoft Settings Cisco SPA300 Series and Cisco SPA500 Series for Broadsoft ACD Support To enable ACD STEP 1 Click Admin Login advanced Voice User STEP 2 Under Supplementary Services from the ACD Login Serv list choose yes to enable Defaults to no disabled STEP 3 In the ACD Ext field choose the extension used for handling ACD calls Se...

Page 65: ...ature to enable choose yes to enable or no to disable Call Park Serv Enables call parking Call Pickup Serv Enables call pickup Enabling Call Transfer and Call Forwarding Services You can transfer or forward a call when the service is enabled STEP 1 Click Admin Login advanced Voice Phone STEP 2 Under Supplementary Services under the transfer type you want to enable choose yes Attn Transfer Serv Att...

Page 66: ... destination To allow users to use Do Not Disturb enabled by default navigate to Admin Login advanced Voice Phone Under Supplementary Services under DND Serv choose yes to enable This feature can also be configured from the User tab under Supplementary Services Enabling the Missed Call Shortcut The IP phones can display a notification that a call has been missed Not applicable to Cisco WIP310 To e...

Page 67: ...arts the incoming page is ignored Group page is one way the paged client IP phones can only listen to the call from the originator To enable paging navigate to Admin Login advanced Voice Phone Under Supplementary Services in the Paging Serv list choose yes to enable To configure a phone to automatically accept pages navigate to Admin Login advanced Voice User Under Supplementary Services in the Au...

Page 68: ...e can be a listening member of a maximum of two groups If no value is entered the default is to not listen as a member of this group STEP 3 Click Submit All Changes Paging Group Example This example sets up four paging groups All Sales Support and Engineering Users will press 801 to send pages to all phones 802 to send pages to phones configured as part of the Sales group 803 to send pages to phon...

Page 69: ...s configures the internal or external phone number or URL for the the voice mail system If you are using an external voice mail service the number must include any digits required to dial out and any required area code To configure the phone to connect to voice mail STEP 1 Click Admin Login advanced Voice Phone STEP 2 Under General enter the Voice Mail Number STEP 3 Optional Enter the Voice Mail S...

Page 70: ...cific call states for example if a call is on hold the Resume softkey displays This feature is not available on the IP phones that are using SPCP To program softkeys STEP 1 Click Admin Login advanced Voice Phone STEP 2 Under Programmable Softkey Enable choose yes to enable STEP 3 Edit the softkeys depending on the call state that you want the softkey to display Refer to the table for information a...

Page 71: ...D Idle alpha Alpha Enter alphabetic characters in a data entry field Off Hook Dialing Input answer Answer Answers an incoming call Ringing avail Avail Denotes that a user who is logged in to an ACD server has set his status as available Idle barge Barge Allows another user to interrupt a shared call Shared Active Shared Held bxfer BlindXfer bxfer Performs a blind call transfer transfers a call wit...

Page 72: ...tive or on hold Connected delchar delChar Deletes a character when entering text Dialing input dial Dial Dials a number Dialing input dir Dir Provides access to phone directories Idle Connected Start Conf Start Xfer Off Hook no input Redial dnd DND Sets Do Not Disturb to prevent calls from ringing the phone Idle Off Hook no input Hold Shared Active Shared Held em_login Login Logs user in to Extens...

Page 73: ...ast missed call Idle Missed Call Off Hook no input left Left Moves the cursor to the left Dialing Input miss Miss Displays the list of missed calls Missed Call newcall New Call Begins a new call Hold Shared Active option Option Opens a menu of input options Off Hook no input Dialing input park Park Puts a call on hold at a designated park number Connected phold PrivHold Puts a call on hold on an a...

Page 74: ...ween two calls that are active or on hold Cisco SPA502 Connected unavail Unavail Denotes that a user who is logged in to an ACD server has set his status as unavailable Idle unpark Unpark Resumes a parked call Idle Off Hook no input xfer Transfer xfer Performs a call transfer Requires that Attn Xfer Serv is enabled and there is at least one connected call and one idle call Connected Start Xfer xfe...

Page 75: ...peed dials where pressing the speed dial will dial a number PSKs can also be configured with speed dials that perform an action defined by a vertical service activation code also known as a star code For example a PSK configured with a speed dial for 67 would put a call on hold You can also configure PSKs to call XML scripts To configure a speed dial PSK enter the following in the PSK number field...

Page 76: ...o enable STEP 3 In the Programmable Softkeys section edit the following PSK1 fnc sd ext 200 PROXY vid 2 nme Sales Idle Key List Edit the field to add psk1 1 to the beginning of the string for example psk1 1 em_login acd_login acd_logout avail unavail redial dir cfwd dnd lcr pickup gpickup unpark em_logout Off Hook Key List Edit the field to add psk1 1 to the beginning of the string for example psk...

Page 77: ...perform name is the name of the first action ext2 is the second star code action to perform and name2 is the name of the second action to perform The name field displays on the softkey on the IP phone screen Cisco recommends a maximum of 8 characters for a Cisco SPA30X or Cisco SPA50X phone and 10 characters for a Cisco SPA525G or Cisco SPA525G2 phone If more characters are used the label can be t...

Page 78: ... SPA525G2 phone If more characters are used the label can be truncated on the IP phone screen You can use macro variables in XML URLs The following macro variables are supported User ID UID1 UID2 Display name DISPLAYNAME1 DISPLAYNAME2 Auth ID AUTHID1 AUTHID2 Proxy PROXY1 PROXY2 MAC Address MA Product Name PN Product Series Number PSN Serial Number SERIAL_NUMBER STEP 5 Click Submit All Changes Phys...

Page 79: ...dd psk1 1 to the string editing the existing softkeyname 1 to PSK1 For example the original string endcall 1 conf 2 xfer 3 bxfer confLx xferLx park phold flash becomes psk 1 endcall 2 conf 3 xfer bxfer confLx xferLx park phold flash STEP 4 Click Submit All Changes Configuring Ring Tones You can define up to 12 ring tones for a Cisco SPA300 Series or Cisco SPA500 Series IP phone In addition to thes...

Page 80: ...w file Ring7 raw file Warble raw w file Low raw file Floor raw file Reverb raw Cadence c 1 2 3 4 or 5 Not supported on the Cisco SPA300 Series or Cisco SPA5XXG STEP 2 Click Submit All Changes You can also configure four additional ring tones to replace up to four of the standard default ring tones The following user configurable ring tones are available To configure provision these ringtones STEP ...

Page 81: ...ddr ringtone1 url The url syntax is tftp host port path The default host is the TFTP host Port is optional The default port is 69 The link is case sensitive On the IP phones user downloaded ring tones are labeled User 1 and User 2 in the choices for the Default Ring On the phone ring tone menu the User 1 and User 2 choices are replaced by the corresponding name of the ring tone Not Installed appea...

Page 82: ...be established a default ring tone is played STEP 4 Click Submit All Changes User Created MP3 Ring Tones Cisco SPA525G or Cisco SPA525G2 A Cisco SPA525G or Cisco SPA525G2 user can create up to two ring tones from an MP3 audio file stored on a USB memory device For instructions see the Cisco Small Business SPA525G and SPA525G2 SIP IP Phones User Guide located on Cisco com Creating and Uploading Rin...

Page 83: ...nd positions or to squeeze or stretch the audio STEP 8 Click Upload to Phone to upload the ring tone to the phone Click OK when the success status message appears STEP 9 Close the open Ring Tone Utility windows To create a ring tone and save it to a file STEP 1 Open the Ring Tone Utility STEP 2 Enter the IP address of the user phone or press Skip to create the ring tone and save it as a file STEP ...

Page 84: ...ddress of the phone STEP 3 Click the Delete button next to the ring tone you want to delete STEP 4 Click OK STEP 5 Close the Ring Tone Utility windows Assigning a Ring Tone to an Extension To assign a ring tone to an extension STEP 1 Click Admin Login advanced Voice Ext Ext number tab STEP 2 Under Call Feature Settings in the Default Ring field choose from the following No Ring 1 through 12 User 1...

Page 85: ...Voice User STEP 2 Under Web Information Service Settings you can edit the following fields STEP 3 Click Submit All Changes The phone reboots Parameter Description RSS Feed URLs 1 5 URLs for Local and World news Finance Sports and Politics Default values are 1 Local News defaults to URL http rss cnn com rss cnn_us rss 2 World News defaults to URL http newsrss bbc co uk rss newsonline_uk_edition wor...

Page 86: ...dio Volume section configure a volume level between 1 and 10 with 1 being the lowest level Parameter Description Ringer Volume Sets the volume for the ringer Speaker Volume Sets the volume for the full duplex speakerphone Handset Volume Sets the volume for the handset Headset Volume Sets the volume for the headset Bluetooth Volume Sets the volume for the Bluetooth device Cisco SPA525G or Cisco SPA...

Page 87: ... sound is louder A negative value decreases amplification sound is quieter Electronic Hookswitch Control Some headsets enable you to answer and end phone calls by using controls located on the headset Set this parameter to yes if the user is using a headset with a control function This feature has been tested with Plantronics base headsets that require adapter APC45 Savi W7xx series Savi W710 W720...

Page 88: ...o to disable Configuring User Access Control The following parameters can be configured to set the LCD not WEB GUI WIFI setting read only SPA525 readonly ua na Yes SPA525 readonly Phone UI user mode ua na Yes Phone UI user mode WiFi_User_Access_Mode ua na No WiFi_User_Access_Mode Configuring Bluetooth Cisco SPA525G or Cisco SPA525G2 only The Cisco SPA525G or Cisco SPA525G2 supports Bluetooth to al...

Page 89: ...rface STEP 1 Click Admin Login advanced Voice System STEP 2 Under Bluetooth Settings in the Enable BT field choose yes to enable or no to disable STEP 3 Click Submit All Changes Enabling Bluetooth from the Phone To enable Bluetooth from the IP phone screen STEP 1 Press the Setup button STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Bluetooth Configuration and press Select STEP...

Page 90: ... The Cisco SPA525G pairs with headsets only it does not pair with mobile phones Both The Cisco SPA525G2 uses a Bluetooth headset or operates with a Bluetooth enabled mobile phone see Pairing Your Cisco SPA525G2 with a Bluetooth Enabled Mobile Phone The Cisco SPA525G2 connects to only one device at a time either a Bluetooth headset or a Bluetooth enabled mobile phone If multiple Bluetooth devices a...

Page 91: ...es a reference list of Bluetooth enabled mobile phones supported with the Cisco SPA525G2 See the Cisco support community at http www cisco com go smallbizsupport and consult the latest Cisco SPA525G2 release notes available at cisco com For more detailed instructions see the Cisco Small Business Cisco SPA525G or Cisco SPA525G2 IP Phone User Guides To pair your Cisco SPA525G2 with your Bluetooth en...

Page 92: ...nt such as the number of Bluetooth devices and the noise level your Bluetooth headset might not appear on the found devices list Ensure the headset is powered on and has Bluetooth activated and retry the Scan STEP 8 In the Select a Bluetooth Device to Pair list select the mobile phone to which you want to pair and press Connect Initiating Pairing from Your Bluetooth Enabled Mobile Phone The proced...

Page 93: ... SMS Messaging The Cisco SPA IP phones can receive and display text messages by using SIP RFC 3428 Cisco WIP310 users can send and receive text messages When this feature is enabled the IP phone screen displays messages up to 255 characters in length The message appears on the IP phone screen along with the date and time Service providers could use text messages to Send billing information calling...

Page 94: ...xt Message from 3rd Party field choose yes to enable STEP 4 Click Submit All Changes Cisco WIP310 STEP 1 Click Admin Login advanced Phone STEP 2 Under SMS Enable choose yes to enable STEP 3 Click Submit All Changes Enabling and Configuring the Phone Web Server The web server allows administrators and users to log in to the phone by using a phone web user interface Administrators and users have dif...

Page 95: ...ithout Screens section on page 30 STEP 5 In the Admin Passwd field enter a password if you want the system administrator to log in to the phone web user interface with a password The password prompt appears when an administrator clicks Admin Login The maximum password length is 32 characters STEP 6 In the User Password field enter a password if you want users to log in to the phone web user interf...

Page 96: ...DAP or Microsoft Active Directory Server 2003 A Cisco SPA300 Series or Cisco SPA500 Series IP phone running firmware version 6 1 3a or higher To prepare the LDAP Corporate Directory Search STEP 1 Click Admin Login advanced System STEP 2 In the Optional Network Configuration section under Primary DNS enter the IP address of the DNS server Only required if using Active Directory with authentication ...

Page 97: ...lient and the server Simple The client sends its fully qualified domain name and password to the LDAP server Might create security issues Digest MD5 The LDAP server sends authentication options and a token to the client The client returns an encrypted response that is decrypted and verified by the server LDAP Client DN Enter the distinguished name domain components dc for example dc cv2bu dc com I...

Page 98: ...re empty the directory does not display LDAP First Name Filter Define the search for the common name cn For example cn cn VALUE This searches for the text string anywhere in the beginning middle or at the end of a name You must enter a value in both the last name and first name fields so that the LDAP corporate directory option displays on the phone If both fields are empty the directory does not ...

Page 99: ...hen the detail soft button is pressed t type When t p t is of type phone number and the retrieved number can be dialed Only one number can be made dialable If two numbers are defined as dialable only the first number is used For example a ipPhone t p a mobile t p This example results in only the ipPhone number being dialable and the mobile number is ignored p phone number When p is assigned to a t...

Page 100: ...er the name of the server for example xsp xdp com Directory Name Name of the directory Displays on the user phone as a directory choice for example John s Personal Directory Directory Type Select the type of BroadSoft directory Enterprise default Allows users to search on last name first name user or group ID phone number extension department or email address Group Allows users to search on last n...

Page 101: ...and populates the new entries from the address book xml file After the phone reports the personal address book or the call history data to provisioning server users can restore the data back to the phone after factory reset Sample Personal address book xml format for SPA525G phones SPA300 seris and SPA500 series phones use a subset flat profile paddrbook entry name Abc Test name homePhone 40811112...

Page 102: ... selection of available ring tones input type numeric 0 12 For information on backing up the personal address book or call history see the SPA Provisioning Guide Synchronization of Do Not Disturb and Call Forward on a Per Line Basis Applicable to BroadSoft Enabling synchronization of Do Not Disturb DND and Call Forward CFWD allows the phone to synchronize with the call server for example the Broad...

Page 103: ...d CFWD on a per line basis by modifying your configuration For example to configure this feature on line 1 add the following line to the configuration file Device_Feature_Sync_1_ ua na Yes Device_Feature_Sync_1_ Broadsoft ACD Support To support basic Broadsoft Automatic Call Distribution ACD enable the relevant Broadsoft ACD option This option is available for each extension under Call Feature Set...

Page 104: ...Soft ACD support You can also configure BroadSoft ACD support by adding the following line to your configuration file to configure this feature on line 1 Broadsoft_ACD_1_ ua na Yes Broadsoft_ACD_1_ Configuring XML Services The Cisco SPA300 Series and Cisco SPA500 Series IP phones provide support for XML services such as an XML Directory Service or other XML applications The following table shows s...

Page 105: ...d The parameter XML UserName in XML URL is replaced by XML UserName For example If the parameter XML UserName is set as cisco and the XML Directory Service URL is http www sipurash compath username XML_User_Name when the request is sent out the URL will be http www sipurash com path username cisco CiscoIPPhoneImage Cisco SPA525G or Cisco SPA525G2 CiscoIPPhoneImageFile CiscoIPPhoneGraphicMenu Cisco...

Page 106: ...digest authentication using local user password if the local user password is set If not no authentication Remote Credential Authentication based on digest authentication using remote username password as set in XML application on Web Page to access XML application server Macro Variables You can use macro variables in XML URLs The following macro variables are supported User ID UID1 UID2 to UIDn D...

Page 107: ...s 000e08aabbcc MAU MAC address using upper case hex digits 000E08AABBCC MAC MAC address using lower case hex digits with colon to separate hex digit pairs 00 0e 08 aa bb cc PN Product Name for example SPA2102 PSN Product Series Number for example 2102 SN Serial Number string for example 88012BA01234 CCERT SSL Client Certificate status installed or not installed IP IP address of the SPA phone withi...

Page 108: ...r UPGCOND Legacy macro name SCHEME File access scheme TFTP HTTP or HTTPS obtained after parsing resync or upgrade URL METH Deprecated alias for SCHEME do not use SERV Request target server host name SERVIP Request target server IP address following DNS lookup PORT Request target UDP TCP port PATH Request target file path ERR Result message of resync or upgrade attempt UIDn The contents of the Line...

Page 109: ...choice XML Directory Service URL URL where the XML Directory is located STEP 3 Click Submit All Changes To configure the phone to connect to an XML application STEP 1 Click Admin Login advanced Voice Phone STEP 2 Enter the following information XML Application Service Name Name of the XML application Displays on the user phone as a menu item XML Application Service URL URL where the XML applicatio...

Page 110: ...e settings such as the personal extensions shared lines and speed dials from other phones For example people who work different shifts or who work at different desks during the week can share an extension yet have their own personalized settings EM is supported for BroadSoft and other servers EM dynamically configures a phone according to the current user A Login prompt appears on the IP phone scr...

Page 111: ...s a simple video surveillance solution for a small business office It works with the Cisco WVC2300 Wireless G Business Internet Video Camera and the Cisco PVC2300 Business Internet Video Camera to provide simple video monitoring from your IP phone of a location such as a lobby entrance or doorway Up to four cameras can be monitored from one IP phone Camera audio is not supported The Cisco SPA525G ...

Page 112: ... the Enable Video VLAN field choose yes to enable This option sends the camera traffic to a separate VLAN STEP 3 Optional If configuring Virtual LAN VLAN support in the Enable Video VLAN field choose yes to enable The default Video VLAN ID is 1 the data VLAN To separate traffic onto another VLAN for example a VLAN for video traffic only enter the ID for that VLAN Video VLAN parameters do not apply...

Page 113: ...ox SIP based DTMF can be used to open close the door Door can be controlled via GPIO output from camera or another GPIO concentrator Administrator must provide access URL to the camera or the GPIO concentrator respectively to open the door STEP 9 Optional The receptionist can have the control to open or close the access door with Door Control URL field configured The mechanism to open close the ac...

Page 114: ...uring SIP Configuring the IP Phone Communications Protocol Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone Managing NAT Transversal with Cisco IP Phones SIP and Cisco IP Phones Cisco IP phones use Session Initiation Protocol SIP allowing interoperation with all IT service providers supporting SIP SIP handles signaling and session management within a packet telepho...

Page 115: ...nnection but cannot locate the UAC the proxy forwards the message to another SIP proxy in the network When the UAC is located the response is routed back to the UAS and a direct peer to peer session is established between the two UAs Voice traffic is transmitted between UAs over dynamically assigned ports using Real time Protocol RTP RTP transmits real time data such as audio and video it does not...

Page 116: ...xample you would not want to configure a static list of proxy servers for each domain into every Cisco IP phone A simple way to support proxy redundancy is to configure a SIP proxy server in the Cisco IP phone configuration profile The DNS SRV records instruct the phones to contact a SIP proxy server in a domain named in SIP messages The phone consults the DNS server If configured the DNS server r...

Page 117: ...b GUI and remote provisioning Alternate Proxy Default is empty Alternate Outbound Proxy Default is empty Dual Registration Default is NO turned off Upon configuring the parameters reboot the phone for the feature to take effect NOTE The administrator should specify a value for primary proxy or primary outbound proxy and alternate proxy or alternate outbound proxy for the feature to function proper...

Page 118: ...SPA525G2 support RFC 3311 the SIP UPDATE Method Support for SIP NOTIFY XML Service The Cisco SPA300 Series and Cisco SPA500 Series IP phones support the SIP NOTIFY XML Service event On receipt of a SIP NOTIFY message with an XML Service event the IP phone challenges the NOTIFY with a 401 response if the message does not contain correct credentials The client must be furnish the correct credentials...

Page 119: ...that forwards the request The initial value is 70 Max Redirection Number of times an invite can be redirected to avoid an infinite loop The default is 5 Max Auth Maximum number of times from 0 to 255 a request might be challenged The default is 2 SIP User Agent Name User Agent header used in outbound requests The default is VERSION If empty the header is not included Macro expansion of A to D corr...

Page 120: ...s reuse the same compact headers when generating the response regardless of this setting Defaults to no Escape Display Name If set to yes encloses the configured Display Name string in a pair of double quotes for outbound SIP messages Any occurrences of or in the string is escaped with and inside the pair of double quotes Defaults to yes SIP B Enable If set to yes enables SIP for Business supports...

Page 121: ...set to yes Cisco SPA IP phones use a different random call ID for registration after the next software reboot If set to no the phone tries to use the same call ID for registration after the next software reboot With either setting the phone uses a new random call ID for registration after a power cycle Defaults to no Not applicable to the Cisco WIP310 Mark All AVT packets If set to yes all audio v...

Page 122: ... for an attached Cisco Attendant Console to properly monitor the IP phone line status Defaults to no Caller ID Header Select from where the IP phone gets the caller ID PAID RPID FROM P ASSERTED IDENTITY REMOTE PARTY ID FROM header Defaults to PAID RPID FROM Not applicable to the Cisco WIP310 SRTP Method The method to use for Secure Real time Transport Protocol SRTP x sipura legacy SRPT method s de...

Page 123: ...lue RTT estimate Ranges from 0 to 64 seconds Defaults to 5 seconds SIP T2 RFC 3261 T2 value the maximum retransmit interval for non INVITE requests and INVITE responses Ranges from 0 to 64 seconds Defaults to 4 seconds SIP T4 RFC 3261 T4 value which is the maximum duration a message remains in the network Ranges from 0 to 64 seconds Defaults to 5 seconds SIP Timer B RFC 3261 INVITE transaction tim...

Page 124: ... allowed from the proxy in the Min Expires header If the value is greater than this setting the largest of the two values is used Defaults to 7200 seconds Reg Retry Intvl1 Interval to wait before the Cisco IP phone retries registration after failing during the previous registration The range is from 1 to 268435455 Do not enter 0 Defaults to 30 seconds Reg Retry Long Intvl1 When registration fails ...

Page 125: ...abled the Reg Retry Random Delay is added to the exponential backoff delay value The range is from 0 to 268435455 Not applicable to Cisco WIP310 Sub Min Expires Lower limit of the REGISTER subscribe expires value returned from the proxy server The range is from 0 to 268435455 Defaults to 10 seconds Sub Max Expires Upper limit of the REGISTER subscribe min expires value returned from the proxy serv...

Page 126: ...stration Defaults to blank Configuring RTP Parameters To configure Real time Transport Protocol RTP navigate to Admin Login advanced Voice SIP Under RTP Parameters configure these fields RTP Port Min Minimum port number for RTP transmission and reception RTP Port Min and RTP Port Max defines a range that contains at least 10 even number ports twice the number of lines for example 100 106 Defaults ...

Page 127: ...the Cisco IP phone receives a RR from a peer it tries to compute the round trip delay and show it as the Call Round Trip Delay value in the Info section of the phone web user interface administration page The range is from 0 to 255 seconds Defaults to 0 No UDP Checksum Select yes to enable the Cisco IP phone to calculate the UDP header checksum for SIP messages Since this adds to the computation l...

Page 128: ...Payload Types configure these parameters Parameter Description AVT Dynamic Payload Any non standard data Both sender and receiver must agree on a number Ranges from 96 to 127 Defaults to 101 INFOREQ Dynamic Payload Codec number used in the SIP messaging for the Dynamic Payload size mechanism This number should match the number configured in the network other party to enable the use of Dynamic Payl...

Page 129: ... the G729b codec The range is from 0 to 268435455 Defaults to 99 EncapRTP Dynamic Payload EncapRTP Dynamic Payload type The range is from 0 to 268435455 Defaults to 112 RTP Start Loopback Dynamic RTP Start Loopback Dynamic Payload Defaults to 113 RTP Start Loopback Codec RTP Start Loopback codec Select one of following G711u G711a G726 16 G726 24 G726 32 G726 40 G729a or G723 Defaults to G711u AVT...

Page 130: ...ed in SDP Defaults to G726 32 G726r40 Codec Name G 726 40 codec name used in SDP Defaults to G726 40 Not applicable to Cisco SPA525G or Cisco SPA525G2 G729a Codec Name G 729a codec name used in SDP Defaults to G729a G729b Codec Name G 729b codec name used in SDP Defaults to G729ab G723 Codec Name G 723 codec name used in SDP Defaults to G723 Not applicable to the Cisco WIP310 Cisco SPA525G or Cisc...

Page 131: ...P packets carrying RTP data Defaults to 0xb8 RTP CoS Value 0 7 CoS value for RTP data Ranges from 0 to 7 Defaults to 6 Network Jitter Level The jitter buffer size as it is adjusted by a device Jitter buffer size is adjusted dynamically The minimum jitter buffer size is 30 milliseconds or 10 milliseconds plus the current RTP frame size whichever is larger for all jitter level settings However the s...

Page 132: ... yes to enable Otherwise select no Defaults to yes SIP Proxy Require SIP proxy for each extension or behavior when an extension sees this header from the user agent If this field is configured and the proxy does not support it it responds with the message unsupported Enter the appropriate header in the field provided For example com nortel networks firewall SIP Remote Party ID The Remote Party ID ...

Page 133: ...ts responses 1 line excl REG Logs the start line only for all messages except REGISTER requests responses 1 line excl OPT NTFY REG Logs the start line only for all messages except OPTIONS NOTIFY and REGISTER requests responses full Logs all SIP messages in full text full excl OPT Logs all SIP messages in full text except OPTIONS requests responses full excl NTFY Logs all SIP messages in full text ...

Page 134: ...eree the phone sends a NOTIFY with Event Refer to the transferor for any 1xx response returned by the transfer target on the transfer call leg To enable this feature select yes If set to no the phone only sends a NOTIFY for final responses 200 and higher Not applicable to the Cisco WIP310 Use Anonymous with RPID When enabled and the caller blocks his caller id the FROM header display name and user...

Page 135: ...r SID frames transmitted to initiate comfort noise generation CNG If transmission is stopped and the link goes quiet because of there is no speech transmitted the receiving side might assume that the link has been cut By inserting comfort noise analog hiss is simulated digitally during the silence to assure the receiver that the link is active and operational none do not enable no turn on but do n...

Page 136: ... see Configuring RTP Parameters After RTCP XR is enabled the call status information is updated on the Voice Info page during an active call Additionally RTCP XR packets containing a voice metrics block report are sent with the interval specified in the RTCP Tx Interval When the call session is ended a SIP PUBLISH with voice metrics info is sent to the collector endpoint This parameter supports a ...

Page 137: ...rver com as long as this name is a fully qualified domain name When set to no the Outbound Proxy and Use OB Proxy in Dialog parameters are ignored Defaults to no Optionally the proxy can be configured Cisco SPA300 or Cisco SPA500 Series only for Survivable Remote Site Telephony SRST support The proxy is configured with an extension that includes a statically configured DNS SRV record or DNS A reco...

Page 138: ... Defaults to no Register Expires Defines how often the phone renews registration with the proxy If the proxy responds to a REGISTER with a lower expires value the phone renews registration based on that lower value instead of the configured value If registration fails with an Expires too brief error response the phone retries with the value specified in the Min Expires header of the error The rang...

Page 139: ...backup proxy server list from a DNS SRV record lookup on the server name It needs to know the proxy priority otherwise it does not retry The range is from 0 to 65535 Defaults to 3600 seconds Proxy Redundancy Method The phone creates an internal list of proxies returned in the DNS SRV records Select Normal to create a list that contains proxies ranked by weight and priority Select Based on SRV and ...

Page 140: ...Use Auth ID Enables the authentication ID and password for SIP authentication To enable this feature select yes Otherwise select no Defaults to no Auth ID Authentication ID for SIP authentication Defaults to blank Mini Certificate Base64 encoding of a mini certificate concatenated with the 1024 bit public key of the certificate authority CA signing the mini certificate of all subscribers in the gr...

Page 141: ...P or SIP To configure the phone to automatically detect the protocol being used on the network that it is connected to in the SPCP Auto detect field choose yes The phone defaults to SIP unless it detects a Cisco Unified Communications device When set to no the phone uses the protocol set in the Signaling Protocol field The Cisco SPA301 or the Cisco SPA501G can be configured by using the IVR See Us...

Page 142: ...ng with a Static IP Address You can configure NAT mapping on the phone to ensure interoperability with the service provider You must have an external public IP address that is static The NAT mechanism used in the router must be symmetric See Determining Whether the Router Uses Symmetric or Asymmetric NAT Use NAT mapping only if the service provider network does not provide a Session Border Control...

Page 143: ...tions operating behind a network address translator NAT to discover the presence of the network address translator and to obtain the mapped public IP address NAT addresses and the port number that the NAT has allocated for the User Datagram Protocol UDP connections to remote hosts The protocol requires assistance from a third party network server STUN server located on the opposing public side of ...

Page 144: ... are mapped from one internal IP address and port to one external routable destination IP address and port If another packet is sent from the same source IP address and port to a different destination a different IP address and port number combination is used This method is restrictive because an external host can send a packet to a particular port on the internal host only if the internal host fi...

Page 145: ...TEP 4 Set the Debug Level to 3 STEP 5 To capture SIP signaling messages click the Ext tab and navigate to SIP Settings Set the SIP Debug Option to Full STEP 6 To collect information about what type of NAT your router uses click the SIP tab and navigate to NAT Support Parameters STEP 7 Click Voice SIP and navigate to NAT Support Parameters STEP 8 Set STUN Test Enable to yes STEP 9 Determine the typ...

Page 146: ...G or Cisco SPA525G2 Setting Security Features The security features ensure that calls are secure and authenticated Configuring Domain and Internet Settings Configuring Restricted Access Domains If you enter domains the Cisco IP phones respond to SIP messages only from the identified servers To configure restricted access domains navigate to Admin Login advanced Voice System Under System Configurat...

Page 147: ...e to request a renewal of its IP address If the DHCP server returns the IP address that it originally assigned to the phone the DHCP assignment is presumed to be operating correctly Otherwise the phone resets to try to fix the issue Static IP A static IP address for the phone PPPoE Point to Point Protocol over Ethernet PPPoE connects users on an Ethernet network to the Internet through a common br...

Page 148: ...wer over Ethernet PoE requirements requested of a PoE switch by the phone can be Normal default or Maximum When one or more attendant consoles are attached to the phone use Maximum to advertise to a PoE switch that the phone might consume up to 12 W When no attendant consoles are attached use Normal to advertise a required power budget of 6 5 Watts To configure the PoE requirements navigate to Adm...

Page 149: ... Encrypting Signaling with SIP Over TLS Transport Layer Security TLS is a standard protocol for securing and authenticating communications over the Internet SIP Over TLS encrypts the SIP messages between the service provider SIP proxy and the end user SIP Over TLS encrypts only the signaling messages not the media A protocol such as Secure Real Time Transport Protocol SRTP can be used to encrypt v...

Page 150: ...affic to and from phones and gateways that support SRTP Security Description RFC 4568 is supported When a call is secured with SRTP the voice conversation is encrypted so that others cannot eavesdrop on the conversation To enable this feature Cisco SPA IP phones must have a mini certificate installed Defaults to prefer to use encrypted media voice codecs Audio packets in both directions of outboun...

Page 151: ...ays enabled To configure the voice codecs on each extension navigate to Admin Login advanced Voice Ext_n Under Audio Configuration configure the following parameters Parameter Description Preferred Codec Preferred codec for all calls The actual codec used in a call still depends on the outcome of the codec negotiation protocol Select one of the following G711u all models G711a all models G726 16 n...

Page 152: ...enable the use of the G 723a codec at 6 3 kbps select yes Otherwise select no Defaults to yes Not applicable to the Cisco WIP310 Cisco SPA300 Series Cisco SPA525G or Cisco SPA525G2 G726 16 Enable To enable the use of the G 726 codec at 16 kbps select yes Otherwise select no Defaults to yes Not applicable to the Cisco WIP310 Cisco SPA525G or Cisco SPA525G2 G726 24 Enable To enable the use of the G ...

Page 153: ...Telephony Events NTEs in Real Time Transport Protocol RTP packets RFC 2833 RTP Payload for DTMF Digits Telephony Tones and Telephony Signals Defaults to yes Silence Supp Enable To enable silence suppression so that silent audio frames are not transmitted select yes Otherwise select no Defaults to no DTMF Tx Method The method for transmitting DTMF signals to the far end The options are InBand audio...

Page 154: ...value is beyond the high limit of 63 it is clipped to 63 The default value is 0 and the recommended setting However some gateways do not accept this volume setting If the gateway does not accept a value of 0 the DTMF tone is not relayed to the remote end As a workaround for the phone to interoperate with those gateways you can change the value to a value greater than 0 Use Remote Pref Codec To set...

Page 155: ...HCP supplied DNS servers if DHCP is enabled When DHCP is disabled this is the secondary DNS server Defaults to 0 0 0 0 DNS Server Order Method for selecting the DNS server The options are Manual Enter the IP address of the DNS server manually do not use the DHCP supplied DNS table Manual DHCP Look for a manual entry of the IP address of the DNS server Use the DHCP supplied DNS table if it is not f...

Page 156: ...r used to synchronize its time Defaults to blank Enable Bonjour Bonjour is used by Office Manager and Cisco Configuration Assistant to discover the Cisco IP phones Choose yes to enable or no to disable Applies to the Cisco SPA525G or Cisco SPA525G2 only Configuring VLAN Settings If you use a VLAN your IP phone voice packets are tagged with the VLAN ID This section does not apply to the Cisco WIP31...

Page 157: ... to Network Connectivity Devices according to the Media Endpoint Discovery Reference Model and Definition ANSI TIA 1057 Section 6 Cisco SPA IP phones support only the following limited set of TLVs as LLDP MED Media Endpoint device class III Chassis ID TLV Port ID TLV Time to live TLV Port Description TLV System Name TLV System Capabilities TLV IEEE 802 3 MAC PHY Configuration Status TLV for wired ...

Page 158: ...ation of all TLVs TLVs that do not apply to the phones are ignored Protocol state machines as stated in the standards are only used for reference TLV Information These sections provide the TLV information Chassis ID TLV For the outgoing LLDPDU the TLV supports sub type 5 Network Address When IP address is known the value of Chassis ID is an octet of the INAN address family number followed by the o...

Page 159: ... is allowed for the outgoing and incoming LLDPDUs Port Description TLV For the outgoing LLDPDU in the Port Description TLV the value for the port description is the same as Port ID TLV for CDP The incoming LLDPDU the Port Description TLV is ignored and not validated Only one Port Description TLV is allowed for outgoing and incoming LLDPDUs System Name TLV For the outgoing LLDPDU in the System Name...

Page 160: ...mode Bit 10 100BASE TX full duplex mode Bit 15 Unknown Bit 10 11 13 and 14 should be set The value for 2 octets operational MAU type should be set to reflect the real operational MAU type 16 100BASE TX full duplex 15 100BASE TX half duplex 11 10BASE T full duplex 10 10BASE T half duplex For example in most cases the phone is set to 100BASE TX full duplex The value 16 should then be set The TLV is ...

Page 161: ...ice Before the VLAN or DSCP is determined the Unknown Policy Flag U is set to 1 If the VLAN setting or DSCP is known the value is set to 0 When the policy is unknown all other values are set to 0 Before the VLAN is determined or used the Tagged Flag T is set to 0 If the tagged VLAN VLAN ID 1 is used for the phone the Tagged Flag T is set to 1 Reserved X is always set to 0 If the VLAN is used the c...

Page 162: ...ss Networks Refer to ANSI TIA 1057 Annex C C 3 Applicable TLV for VoWLAN table 24 It is recommended that the TLV is not applicable in the context of the wireless network This TLV is targeted for use in the context of PoE and Ethernet The TLV if added will not provide any value for network management or power policy adjustment at the switch LLDP MED Inventory Management TLV This TLV is optional for...

Page 163: ...etwork policy from CDP If the VLAN 0 1 or 4095 the VLAN will not be set or the VLAN is untagged CoS is not applicable but DSCP is applicable ToS is based on the default as previously described If the VLAN 1 and VLAN 4095 the VLAN is set accordingly CoS and ToS are based on the default as previously described DSCP is applicable For the Cisco SPA525G 525G2 when the VLAN is changed the user sees the ...

Page 164: ...uld result in an oscillating rebooting behavior for the phone due to switching to different VLANs If the VLAN is not set via CDP and LLDP MED the VLAN ID that is configured manually is used If the VLAN ID is not configured manually no VLAN will be supported DSCP is used and the network policy is determined by LLDP MED if applicable Wireless LAN Environments Network policy for the VLAN feature is n...

Page 165: ...PC Port VLAN Highest Priority Choose No Limit or 0 7 default 0 The highest priority is 7 The priority applied to all frames tagged and untagged The phone modifies the frame priority only if the incoming frame priority is higher than this value Enable PC Port VLAN Tagging Enables VLAN and priority tagging on the phone data port 802 1p q This feature facilities tagging of the VLAN ID 802 1Q and prio...

Page 166: ...LLDP MED PDU frames If the phone receives no acknowledgment the manually configured VLAN or default VLAN is used if applicable If CDP is used concurrently a waiting period of 6 seconds is used The waiting period increases the overall startup time for the phone Network Startup Delay Enter the delay in seconds for the switch to get to the forwarding state before the phone sends out the first LLDP ME...

Page 167: ...cations 520 Series You must configure the SSL VPN device to ensure proper routing of voice data by using VLAN and QoS at the end of the SSL VPN server The following restrictions apply HTTP proxy is not supported SSL client certificate verification is not supported CDP and VLAN tagging and QoS for the voice and PC port are not supported on the SSL VPN tunnel Because using VPN requires internal phon...

Page 168: ...ad a Cisco IOS version that supports this feature and install it on the VPN server STEP 3 Configure SSL VPN on the VPN server STEP 4 Ensure the VPN is functional and you can connect to the VPN by using the Cisco AnyConnect VPN client Configuring the VPN on the Cisco SPA525G or Cisco SPA525G2 The phone obtains its software load from a TFTP server when the phone either boots in SPCP mode if the Conn...

Page 169: ...PN when the phone is powered on in the Connect on Bootup field choose yes STEP 3 Click Submit All Changes If you did not choose yes in the Connect on Bootup field connect to the VPN on the phone by pressing the Setup button and choosing Network Configuration VPN Connect To use the phone interface STEP 1 On the phone press the Setup button STEP 2 Scroll to Network Configuration and press Select STE...

Page 170: ...n Bootup is enabled STEP 10 To connect to the VPN ensure that Connect is enabled STEP 11 Press Save After the VPN connection is established a VPN icon appears in the upper right of the IP phone screen To view the VPN status either Use the phone web user interface Click Admin Login and advanced Not applicable to the Cisco SPA525G or Cisco SPA525G2 in SPCP mode Click the Info tab Use the phone menu ...

Page 171: ...iles in XML format or in a proprietary binary format generated by the SIP Profile Compiler SPC available from Cisco The Cisco IP phones support 256 bit symmetric key encryption to secure the XML content of the profiles SPC compiled binary profiles can be encrypted when they are complied Since firmware does not contain sensitive personal information typically it is not encrypted Provisioning is des...

Page 172: ... no server associated with the A records responds the Cisco IP phone logs an error to the syslog server Retail Provisioning The Cisco IP phone includes the web based configuration utility that displays internal configuration and accepts new configuration parameter values The server also accepts a special URL command syntax for performing remote profile resync and firmware upgrade operations In a r...

Page 173: ...uing a resync URL is convenient for a customer in the retail deployment model but it is not as convenient for preprovisioning a large number of units The Cisco IP phone supports a more convenient mechanism for in house preprovisioning With the factory default configuration a Cisco IP phone automatically tries to resync to a specific file on a TFTP server whose IP address is offered as one of the D...

Page 174: ...ion using the American Encryption Standard AES in addition to 128 bit RC4 The Cisco IP phone supports the Rivest Shamir and Adelman RSA algorithm for public private key cryptography Server Certificates Each secure provisioning server is issued an secure sockets layer SSL server certificate directly signed by Cisco The firmware running on the Cisco IP phone clients recognizes only these certificate...

Page 175: ...server certificate STEP 1 Contact a Cisco support person who will work with you on the certificate process If you are not working with a specific support person you can email your request to ciscosb certadmin cisco com STEP 2 Generate a private key that will be used in a CSR Certificate Signing Request This key is private and you do not need to provide this key to Cisco support Use open source ope...

Page 176: ...eypad The status of the provisioning process is indicated by the phone mute button blinking in the following patterns Red orange slow blink 1 0 seconds on 1 0 seconds off Contacting server server not resolvable not reachable or down Red orange fast blink 0 2 seconds on 0 2 seconds off 0 2 seconds on 1 4 seconds off Server responded with file not found or corrupt file To manually provision the phon...

Page 177: ...TEP 1 Press the Setup button STEP 2 Navigate to Device Administration and press Select STEP 3 Scroll to Profile Rule and press Select STEP 4 Enter the profile rule by using the following format protocol server port profile_pathname For example tftp 192 168 1 5 spa525 cfg STEP 5 Press the Resync softkey Sample Configuration File Following is a sample configuration file Set_Local_Date_ mm dd Set_Loc...

Page 178: ...ervention is not required to initiate or complete a profile update or firmware upgrade If intermediate upgrades are required to reach a future upgrade state from an older release the Cisco IP phone upgrade logic is capable of automating multi stage upgrades A profile resync is only attempted when the Cisco IP phone is idle because this might trigger a software reboot and disconnect a call General ...

Page 179: ...tempt when set to yes Resync Random Delay A random delay following the boot up sequence before performing the reset specified in seconds In a pool of IP Telephony devices that are scheduled to simultaneously powered up this introduces a spread in the times at which each unit sends a resync request to the provisioning server This feature can be useful in a large residential deployment in the case o...

Page 180: ...guration parameter values to change This causes a firmware reboot and terminates any voice connection active at the time of the resync Resync From SIP Controls requests for resync operations by using a SIP NOTIFY event sent from the service provider proxy server to the device When set to yes the proxy can request a resync by sending a SIP NOTIFY message containing the Event resync header to the de...

Page 181: ...erver at the start of a resync attempt The default value is PN MAC Requesting resync SCHEME SERVIP PORT PATH Log Resync Success Msg The syslog message issued upon successful completion of a resync attempt The default value is PN MAC Successful resync SCHEME SERVIP PORT PATH ERR Log Resync Failure Msg The syslog message that is issued after a failed resync attempt The default value is PN MAC Resync...

Page 182: ...rt_Rule These two report rules should be separated with a semi colon If the status keyword or the status report file path is missing the phone will not report the status data For example if the following is configured http my_http_server config 525 xml the phone will report the configuration data to http my_http_server config 525 xml If the following is configured status http my_http_server status...

Page 183: ...ed at specified intervals Updated firmware is sent from a server to the phone by using a TFTP or HTTP Security is less of an issue with a firmware upgrade because firmware does not contain personal information To configure a firmware update STEP 1 Click Admin Login advanced Voice Provisioning STEP 2 Under Firmware Upgrade in the Upgrade Enable field choose yes STEP 3 Enter the parameters defined i...

Page 184: ...ice does not complete a firmware upgrade operation unless the firmware version is greater than or equal to this parameter For example 7 4 8 The default is empty Upgrade Rule A firmware upgrade script that defines upgrade conditions and associated firmware URLs It uses the same syntax as Profile Rule See Manually Provisioning a Phone from the Keypad for the Upgrade Rule syntax The default is empty ...

Page 185: ...rmware path defaults to spa bin The firmware pathname typically includes the file name of the binary located in a directory on the TFTP or HTTP server For example http 192 168 2 217 admin upgrade tftp 192 168 2 251 spa bin for SPA phones and wip310 img for the Cisco WIP310 Launch a Profile Update by using a Browser Command Cisco SPA IP phones can synchronize to specific profiles stored on a remote...

Page 186: ...ficates can be used to authenticate network devices and users on the network They can be used to negotiate IPSec sessions between network nodes A third party uses a Certificate Authority certificate to validate and authenticate two or more nodes that are attempting to communicate Each node has a public and private key The public key encrypts data The private key decrypts data Because the nodes hav...

Page 187: ...ing Encryption keys URLs Multistage provisioning status information Post request templates Parameter name alias maps Partial string values eventually combined into complete parameter values The GPP_ parameters are available for macro expansion within other provisioning parameters For this purpose single letter upper case macro names A through P are sufficient to identify the contents of GPP_A thro...

Page 188: ...s devices such as modems routers gateways set top box and VoIP phones The technical specifications are managed and published by the Broadband Forum Cisco IP phones can be managed by using the protocols and standards defined in TR 069 The ACS enables bulk configuration changes and firmware updates for CPEs IP phones TR 069 inter operates with any ACS that will inter operate with a MOTIVE client To ...

Page 189: ... From the drop down menu select yes to enable CPE connection requests Enter no to disable connection requests TR 069 Traceability From the drop down menu select yes to enable TR 069 transaction traceability Enter no to disable traceability CWMP V1 2 Support From the drop down menu select yes to enable CPE WAN Management Protocol CWMP support Enter no to disable CWMP support such that the device do...

Page 190: ...ld poll the DHCP server BACKUP ACS URL Enter the backup URL of the ACS using the CPE WAN Management Protocol This parameter must be in the form of a valid HTTP or HTTPS URL The host portion of this URL is used by the CPE to validate the ACS certificate when using SSL or TLS BACKUP ACS User Enter the backup username that authenticates the CPE to the ACS by using the CPE WAN Management Protocol This...

Page 191: ...al Service Announcement codes and local language and dictionary Scripting for Cadences Call Progress Tones and Ring Tones Call Progress Tones Distinctive Ring Patterns Control Timer Values sec Vertical Service Announcement Codes Cisco SPA300 Series and Cisco SPA500 Series Miscellaneous Parameters Localizing Your IP Phone Selecting a Display Language Call progress tone pass through lets a user hear...

Page 192: ...f a signal up to 127 characters in length Syntax S1 S2 where Si Di oni 1 offi 1 oni 2 offi 2 oni 3 offi 3 oni 4 offi 4 oni 5 offi 5 oni 6 offi 6 and is known as a section oni j and offi j are the on off durations in seconds of a segment The subscript ranges are i 1 or 2 j 1 to 6 Di is the total duration of the section in seconds All durations can have up to three decimal places to provide 1 ms res...

Page 193: ... is a mini script that specifies the frequency level and cadence of a call progress tone It can contain up to 127 characters Syntax FreqScript Z1 Z2 Section Zi is similar to the Si section in a CadScript except that each on off segment is followed by a frequency parameter Zi Di oni 1 offi 1 fi 1 oni 2 offi 2 fi 2 oni 3 offi 3 fi 3 oni 4 offi 4 fi 4 oni 5 offi 5 fi 5 oni 6 offi 6 fi 6 where fi j n1...

Page 194: ...1 1 2 10 0 1 2 Number of Frequencies 2 Frequency 1 350 Hz at 19 dBm Frequency 2 440 Hz at 19 dBm Number of Cadence Sections 2 Cadence Section 1 Section Length 2s Number of Segments 1 Segment 1 On 0 1s Off 0 1s with Frequencies 1 and 2 Cadence Section 2 Section Length 10s Number of Segments 1 Segment 1 On forever with Frequencies 1 and 2 Total Tone Length 12s Example SIT Tone 985 16 1428 16 1777 16...

Page 195: ...d in a SIP Alert Info header in an inbound INVITE request to tell the phone to play the corresponding ring tone The name should contain the same characters allowed in a URL only waveform id or path is the index of the desired waveform to use in this ring tone The built in waveforms are 1 Classic phone with mechanical bell 2 Typical phone ring 3 Classic ring tone 4 Wide band frequency sweep signal ...

Page 196: ...s see Call Progress Tone Description Distinctive Ring Patterns Ring cadence defines the ringing pattern that announces a telephone call The Cisco WIP310 has only eight distinctive ring pattern fields The pattern is length on off where Length The total length of the ring On The number of on seconds the ring is heard Off The number of seconds the ring is silent Example 1 Normal Ring 60 2 4 where Num...

Page 197: ... 60s Distinctive Call Waiting Tone When the phone is off hook on a call the call waiting tone plays Support for Distinctive Ring is based on the Alert Info header that supports the Distinctive Call Waiting tone The distinctive call waiting tone is generated based on the phone call waiting tone frequency and gain values and the cadence value of the matched ring tone The cadence value following the ...

Page 198: ...ll back retry requests Ranges from 0 to 255 seconds Defaults to 30 Call Back Delay Delay after receiving the first SIP 18x response before declaring the remote end is ringing If a busy response is received during this time the Cisco SPA IP phones still consider the call as failed and continues to retry Defaults to 0 5 Interdigit Long Timer Long timeout between entering digits when dialing The inte...

Page 199: ...t values for star codes To change star code values navigate to Admin Login advanced Regional Under Vertical Service Activation Codes enter the values you want to change for the codes The codes are Call Return 69 Calls the last caller regardless which extension Blind Transfer 98 Allows the user to transfer a call to another number without waiting for the other party to pick up Call Back Act 66 Peri...

Page 200: ... star code will turn on call waiting until the CW Deact code is entered CW Deact 57 Deactivates call waiting For example if call waiting is turned on globally this star code deactivates call waiting until the CW Act code is entered CW Per Call Act 71 Enables call waiting for a single call For example if call waiting is turned off globally this star code will turn on call waiting for that call CW P...

Page 201: ...ia for the outbound call on this call appearance only Paging 96 Pages the number called Call Park 38 Parks a call on an entered line number Call UnPark Code 39 Retrieves a call from an entered line number Call Pickup 36 Picks up a call at an entered extension Group Call Pickup 37 Picks up a ringing call at a group of extensions Media Loopback Code 03 A service provider can set up a test call from ...

Page 202: ...uals to 98 target_number This feature allows the Cisco IP phone to hand off a call to an application server to perform further processing such as call park The codes should not conflict with any of the other vertical service codes internally processed by the Cisco IP phone You can delete any code that you do not want the call server to process Feature Dial Services Codes Tells the Cisco IP phone w...

Page 203: ...3 to cancel call forwarding do not include it in this parameter In that case add that code in the dial plan Activating or Deactivating Supplementary Services You can disable services handled locally by the phone in one of two ways Delete the star code in the Vertical Service Activation section in the Regional tab Disable the service in the Phone tab See Configuring Supplementary Services Star Code...

Page 204: ...d all service disabled FBT Call forward busy service enabled FBF Call forward busy service disabled FNT Call forward no answer enabled FNF Call forward no answer disabled When the user enables call waiting service the IP phone automatically calls 123400 proxy When the user disables the call waiting service IP phone connects to 123401 proxy If the Service Annc Extension Codes do not define CWT CWF ...

Page 205: ...Call forward no answer disabled FLT Call forward last enabled FLF Call forward last disabled 3 Call Waiting CWT Call waiting enabled CWF Call waiting disabled 4 Block Last Call BLT Block last call enabled BLF Block last call disabled 5 Accept Last Call ALT Accept last call enabled ALF Accept last call disabled 6 Block Caller ID BCT Block caller id enabled BCF Block caller id disabled 7 Distinctive...

Page 206: ...ameters This section describes Dual Tone Multi Frequency DTMF and localization parameters DTMF Parameters DTMF is used by touch tone phones to assign a specific frequency consisting of two separate tones to each key so that it can easily be identified by a microprocessor In Band and Out of Band RFC 2833 IP phones can relay DTMF digits as out of band events to preserve the fidelity of the digits Th...

Page 207: ... the Mobile Link line through the Bluetooth enabled mobile phone the local user can hear a double tone echo when pressing digits DTMF tones and engaged on a call This can happen with certain mobile phones that have the option to play locally the local tone which is also played by the Cisco SPA525G2 This does not affect operation with interactive voice response applications as the tone is audible o...

Page 208: ...urs to add to GMT to generate the local time for caller ID generation Choices are GMT 12 00 GMT 11 00 GMT GMT 01 00 GMT 02 00 GMT 13 00 Defaults to GMT 08 00 Time Offset HH mm Enter the offset from GMT to use for the local system time Daylight Saving Time Rule Enter the rule for calculating daylight saving time See Configuring Daylight Saving Time Daylight Saving Enable Select yes to enable or no ...

Page 209: ...s parameter must be entered in 24 hour format and can also be configured from the IP phone screen The Time Zone and Time Offset HH mm offset values are not applied to manual time and date setup Configuring Daylight Saving Time The phone supports auto adjustment for daylight saving time You must set Daylight Savings Time Enable to yes and enter the DST rule This option affects the time stamp on the...

Page 210: ...ng DST The save time value cannot be a minus in version 7 5 1 and higher Earlier firmware versions support a negative value Daylight Saving Time Examples The following example configures daylight saving time for the U S adding one hour starting at midnight on the first Sunday in April and ending at midnight on the last Sunday of October add 1 hour USA North America start 4 1 7 0 0 0 end 10 31 7 0 ...

Page 211: ...alue is as follows Language_Selection ua na Language_Selection Defaults to blank the maximum number of characters is 512 For example Language_Selection ua na Spanish Language_Selection During startup the phone checks the selected language and downloads the dictionary from the TFTP HTTP provisioning server indicated in the phone configuration The dictionaries are available at the support website Se...

Page 212: ... server ip port and root path d0 language0 x0 dictionary0 filename d1 language1 x1 dictionary1 filename d2 language2 x2 dictionary2 filename d3 language3 x3 dictionary3 filename d4 language4 x4 dictionary4 filename d5 language5 x5 dictionary5 filename d6 language6 x6 dictionary6 filename d7 language3 x7 dictionary7 filename d8 language8 x8 dictionary8 filename d9 language5 x9 dictionary9 filename ...

Page 213: ...om the Cisco SPA9000 such as by a VPN or other situations dial plans can be configured on the IP phone by using the phone web user interface For more information on using dial plans on the Cisco SPA9000 see the Cisco SPA9000 Administration Guide See the Appendix B Where to Go From Here for the location of the document This section includes information that you need to understand dial plans as well...

Page 214: ...allows the call to process then the Cisco SPA9000 compares the dialed digits to the LINE INTERFACE dial plan on the Cisco SPA9000 Voice Line N page Dial Plan 6 The Cisco SPA9000 uses the information in the line dial plan to manipulate the number for example to remove steering digits and then transmits the number NOTE The dial plan feature digit sequences and timers is not used with the Cisco SPA52...

Page 215: ...sers to enter 0 01 011 0111 and so forth dialed substituted This format indicates that certain dialed digits are replaced by the substituted characters when the sequence is transmitted The dialed digits can be zero to 9 For example 8 1650 xxxxxxx When the user presses 8 followed by a seven digit number the system automatically replaces the dialed 8 with the sequence 1650 If the user dials 85550112...

Page 216: ...ne dial tone is sounded after the user presses 9 The tone continues until the user presses 1 exclamation point Prohibits a dial sequence pattern For example 1900xxxxxxx Rejects any 11 digit sequence that begins with 1900 xx Allows a user to enter a 2 digit star code S0 or L0 For Interdigit Timer Master Override enter S0 to reduce the short inter digit timer to 0 seconds or enter L0 to reduce the l...

Page 217: ...d instead enter the following string 1 8 xxx Local dialing with seven digit number 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 111 9 xxxxxxx After a user presses 9 an external dial tone sounds The user can enter any seven digit number as in a local call Local dialing with 3 digit area code and a 7 digit local number 1 8 xx 9 xxxxxxx 9 1 2 9 ...

Page 218: ...xx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 9 1 900 xxxxxxx This digit sequence is useful if you want to prevent users from dialing numbers that are associated with high tolls or inappropriate content such as 1 900 numbers in the U S After the user press 9 an external dial tone sounds If the user enters an 11 digit number that starts with the digits 1900 the call is rejected U S inter...

Page 219: ...the dial plan The number is rejected Dialed digits exactly match one sequence in the dial plan If the sequence is allowed by the dial plan the number is accepted and is transmitted according to the dial plan If the sequence is blocked by the dial plan the number is rejected A timeout occurs The number is rejected if the dialed digits are not matched to a digit sequence in the dial plan within the ...

Page 220: ... you can enter an extension number or a DID number No wildcard characters are allowed because the number will be transmitted as shown If you omit the number substitution n then the user hears a reorder fast busy tone after the specified number of seconds Examples for the Dial Plan Timer Allow more time for users to start dialing after taking a phone off hook EXAMPLE P9 9 8 1408 2 9 xxxxxx 9 8 1 2 ...

Page 221: ...s This section explains how to edit a timer as part of a dial plan Alternatively you can modify the Control Timer that controls the default interdigit timers for all calls See Resetting the Control Timers Syntax for the Interdigit Long Timer SYNTAX L s dial plan s The number of seconds if no number is entered after L the default timer is 5 seconds With the timer set to 0 seconds the call is transm...

Page 222: ...s SYNTAX 2 sequence Ss Use this syntax to apply the new setting to a particular dialing sequence s The number of seconds if no number is entered after S the default timer of 5 seconds applies Examples for the Interdigit Short Timer Set the timer for the entire dial plan EXAMPLE S 6 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx S 6 While entering a number with the phone off hook a...

Page 223: ... ID Map Inbound caller ID numbers can be mapped to a different string For example a number that begins with 44xxxxxx can be mapped to 0xxxxxx This feature has the same syntax as the Dial Plan parameter With this parameter you can specify how to map a caller ID number for display on screen and recorded into call logs Not applicable to Cisco WIP310 STEP 5 Optional Enable IP dialing Enable or disable...

Page 224: ...equences Resetting the Control Timers You can use the following procedure to reset the default timer settings for all calls If you need to edit a timer setting only for a particular digit sequence or type of call you can edit the dial plan See About Dial Plans STEP 1 Log in to the phone web user interface STEP 2 Click Admin Login and advanced STEP 3 Click Voice Regional STEP 4 Scroll down to the C...

Page 225: ...attern Voice mail MWI Red No voice mail MWI Off Temporary Ethernet link lost Mute Fast blink amber Permanent Ethernet link lost Mute Solid amber Registration failed Line Slow blink amber Line disabled Line Off Idle Line Solid green Local Seize Line Solid red Local Ringing Line MWI Fast blink red Local Held Line Slow blink red Offhook Proceeding Line Solid red Connected Local active Line Solid red ...

Page 226: ...ed to the UC320 PBX Trunk in use Line Phone booth SPA9000 feature Applies when the phone is connected to the UC320 PBX Trunk Reserved LED Line Phone booth SPA9000 feature Applies when the phone is connected to the UC320 PBX Application LED Line SC Solid Green Serv Subscribe Failed LED Line SC Solid amber Serv Subscribing LED Line SC Slow blink amber SNRM Day Mode LED Line SC Solid green SNRM Night...

Page 227: ...beat blink red Permanent Ethernet link lost resulting in a reboot when link is detected again amber Heart beat blink amber Firmware downloading Slow blink amber Firmware upgrading Fast blink amber Phone registration failed Solid amber Call on hold Slow blink red No response to a paging message Fast blink green Description LED Pattern Incoming call Fast blink amber Call on hold Slow blink green Cal...

Page 228: ...g call Fast blink red Incoming page call Fast blink green Call holding Slow blink green Call active off hook Solid green Message waiting Solid red Description LED Pattern Parameters Description Idle LED The line is idle Remote Undefined LED The Remote Undefined state pattern where the shared call state is undefined the phone is still waiting for the state information from the application server No...

Page 229: ...n an active call Remote Active LED applicable only to shared call appearance Another phone is engaged in an active call on this shared call appearance Local Held LED The call appearance is held by this phone Remote Held LED applicable only to shared call appearance Another phone placed this call appearance on hold Register Failed LED The corresponding extension has failed to register with the prox...

Page 230: ...nd corresponding field values are listed below c o r g a This field sets the color of the LED The 4 choices are o off r red g green a amber orange p n b s b f b u d This field sets the blinking pattern of the LED The 4 choices are nb no blink steady on or off sb slow blink 1s on and 1s off fb fast blink 100ms on and 100ms off ud user defined according to the contents of the u field u on off on off...

Page 231: ...300 Series SPA500 Series and WIP310 IP Phone Administration Guide 231 9 LED is off c g Color is green and pattern is steady on default c a p ud u 1 1 1 1 1 9 Color is amber orange and the blink pattern is 100ms on 100ms off 100ms on 100ms off 100ms on 900ms off ...

Page 232: ...ference This appendix describes the fields within the following sections of the phone web user interface Info Tab System Tab SIP Tab Provisioning Tab Regional Tab Phone Tab Ext Tab User Tab Attendant Console Tab Cisco SPA500 and Cisco SPA500DS Attendant Console Status TR 069 Tab Cisco SPA525G or Cisco SPA525G2 Specific Tabs ...

Page 233: ...PoE only applicable to Cisco SPA525G or Cisco SPA525G2 Current IP Displays the current IP address assigned to the IP phone Host Name Displays the current host name assigned to the SPA9000 defaults to SipuraSPA Domain Displays the network domain name of the SPA9000 Current Netmask Displays the network mask assigned to the SPA9000 Current Gateway Displays the default router assigned to the SPA9000 P...

Page 234: ...e Version Displays the Bluetooth firmware version Bluetooth Connected Shows if a Bluetooth device is connected to the phone Bluetooth MAC Shows the hardware address of the Bluetooth device Connected Device ID Shows the name of the connected Bluetooth device Wireless Enabled Shows if Wireless G is enabled on the phone Wireless Connected Shows if the phone is connected to the wireless network Wirele...

Page 235: ...fresh reasons You can view the reboot history from the phone Web GUI the phone LCD screen and the phone SPA Status Dump file http phoneIP status xml or http phoneIP admin status xml Viewing the Reboot History on the Phone LCD Screen A new menu Reboot History was added under the Setup menu On the Reboot History Page the 5 reboot entries are displayed in reverse chronological order just like the Web...

Page 236: ...eason_3 Reboot_Reason_4 Provisioning 05 26 2011 15 26 49 Reboot_Reason_4 Reboot_Reason_5 System 4 05 24 2011 10 20 06 Reboot_Reason_5 Reboot_History The Web GUI and the LCD screen get the reboot history from these tags Network Configuration SPCP Parameter Description TFTP Server Address of the TFTP server for provisioning Call Manager IP address of the Unified Communications server Directories URL...

Page 237: ...e Serial Number Serial number of the IP phone Software Version Version number of the IP phone software Hardware Version Version number of the IP phone hardware MAC Address Hardware address of the IP phone Client Certificate Status of the client certificate which authenticates the IP phone for use in the ITSP network This field indicates if the client certificate is properly installed in the IP pho...

Page 238: ...s Dropped Total number of broadcast packets received but not processed Most codecs can handle up to 5 random packet drops as long as the packets are random and not in groups of two or more Concurrent packet drops result in voice quality issues Broadcast Bytes Dropped Total number of broadcast bytes received but not processed RTP Packets Sent Total number of RTP packets sent including redundant pac...

Page 239: ... type of Ethernet connection from the IP phone to the switch PC Port Cisco SPA303 and Cisco SPA500 Series Indicates whether the link from the IP phone to a device plugged into the PC port on the phone is up or down Parameter Description Parameter Description Registration State Shows Registered if the phone is registered Not Registered if the phone is not registered to the ITSP Last Registration At...

Page 240: ...back Indicates whether the call was triggered by a call back request Peer Name Name of the internal phone Peer Phone Phone number of the internal phone Duration Duration of the call Packets Sent Number of packets sent Packets Recv Number of packets received Bytes Sent Number of bytes sent Bytes Recv Number of bytes received Mapped RTP Port The port mapped for Real Time Protocol traffic for the cal...

Page 241: ... 3611 RTP Control Protocol Extended Reports RTCP XR Discard Rate The fraction of RTP data packets from the source that have been discarded since the beginning of reception due to late or early arrival under run or overflow at the receiving jitter buffer Defined in RFC 3611 RTP Control Protocol Extended Reports RTCP XR Burst Duration The mean duration expressed in milliseconds of the burst periods ...

Page 242: ... a scale from 1 to 5 in which 5 represents excellent and 1 represents unacceptable Defined in RFC 3611 RTP Control Protocol Extended Reports RTCP XR MOS CQ MOS Conversational The estimated mean opinion score for conversational quality MOS CQ is defined as including the effects of delay and other effects that would affect conversational quality Defined in RFC 3611 RTP Control Protocol Extended Repo...

Page 243: ...Devices Provisioning Guide Parameter Description Custom CA Provisioning Status Indicates whether provisioning using a custom CA succeeded or failed Last provisioning succeeded on mm dd yyyy HH MM SS or Last provisioning failed on mm dd yyyy HH MM SS Custom CA Info Displays information about the custom CA Installed Displays the CN Value where CN Value is the value of the CN parameter for the Subjec...

Page 244: ...rt number of the phone web user interface Defaults to 80 SPA525 http write Cisco SPA525G or Cisco SPA525G2 SPCP only Allow Cisco Configuration Assistant CCA or other application to write XML file parameters directly to the phone using HTTP Choose yes to allow this feature or no to disable this feature Enable Web Admin Access Lets you enable or disable local access to the phone web user interface S...

Page 245: ... if it is connected to a call control system using SPCP SPA525 readonly Cisco SPA525G or Cisco SPA525G2 only If set to yes the Signaling Protocol and Auto Detect SCCP Settings on the phone are read only If set to no the above settings on the phone can be changed by the end user Phone UI user mode Allows you to restrict the menus and options that phone users see when they use the phone interface Ch...

Page 246: ...attached use Minimum to advertise a required power budget of 6 5 watts This parameter is not applicable to Cisco SPA301 or SPA303 as they do not have Cisco Attendant Console support Parameter Description Connection Type Choose the type of internet connection DHCP Static IP PPPoE not applicable to Cisco WIP310 Use Backup IP Cisco SPA 30X and Cisco SPA5XX only When this field is set to yes the IP ph...

Page 247: ...P was chosen as the type Gateway Default router IP address Blank if DHCP assigned LAN MTU Cisco SPA525G or Cisco SPA525G2 SIP mode only LAN Maximum Transmission Unit size Default value 1500 Ethernet MTU Cisco SPA525G or Cisco SPA525G2 SPCP mode only Ethernet Maximum Transmission Unit size Default value 1500 Duplex Mode Cisco SPA525G or Cisco SPA525G2 SPCP mode only Duplex Mode Choose one of the fo...

Page 248: ... link PPPoE Service Name Specifies the service name assigned by the ISP for connecting on a Point to Point Protocol over Ethernet PPPoE link Parameter Description Host Name The host name of the SPA9000 Domain The network domain of the SPA9000 Primary DNS DNS server used by SPA9000 in addition to DHCP supplied DNS servers if DHCP is enabled when DHCP is disabled this is the primary DNS server Defau...

Page 249: ...esult cache Syslog Server Specify the syslog server name and port This feature specifies the server for logging IP phone system information and critical events If both Debug Server and Syslog Server are specified Syslog messages are also logged to the Debug Server Debug Server The debug server name and port This feature specifies the server for logging IP phone debug information The level of detai...

Page 250: ...le VLAN ID If you use a VLAN without CDP VLAN enabled and CDP disabled enter a VLAN ID for the IP phone Note that only voice packets are tagged with the VLAN ID Do not use 1 for the VLAN ID Enable PC Port VLAN Tagging Enables VLAN and priority tagging on the phone data port 802 1p q This feature facilities tagging of the VLAN ID 802 1Q and priority bits 802 1p of the traffic coming from the PC por...

Page 251: ...ished the phone sends out LLDP MED PDU frames If the phone receives no acknowledgment the manually configured VLAN or default VLAN will be used if applicable If the CDP is used concurrently the waiting period of 6 seconds is used The waiting period will increase the overall startup time for the phone Network Startup Delay Setting this value causes a delay for the switch to get to the forwarding st...

Page 252: ...ooth devices Parameter Description VPN Server The IP address of the VPN server to which the phone connects VPN User Name Username configured on the VPN server for the phone VPN Password Password associated with the username configured on the VPN for the phone VPN Tunnel Group Optional The tunnel group if required by the VPN server Connect on Bootup If the phone should attempt to connect to the VPN...

Page 253: ...vides the ability to enter an asset ID for inventory management when using LLDP MED The default value for Asset ID is empty Enter a string of less than 32 characters if you are using this field The Asset ID can be provisioned only by using the web management interface or remote provisioning The Asset ID is not displayed on the phone screen Changing the Asset ID field causes the phone to reboot ...

Page 254: ... to avoid an infinite loop Defaults to 5 Max Auth Maximum number of times from 0 to 255 a request may be challenged Defaults to 2 SIP User Agent Name Used in outbound REGISTER requests Defaults to VERSION If empty the header is not included Macro expansion of A to D corresponding to GPP_A to GPP_D allowed SIP Server Name Server header used in responses to inbound responses Defaults to VERSION SIP ...

Page 255: ...e default is application hook flash Remove Last Reg Lets you remove the last registration before registering a new one if the value is different Select yes or no from the drop down menu Defaults to no Use Compact Header Lets you use compact SIP headers in outbound SIP messages Select yes or no from the drop down menu If set to yes the phone uses compact SIP headers in outbound SIP messages If set ...

Page 256: ...ive the character When this parameter is set to yes the phone sends a 23 escape as part of the message when the is included When set to no the is sent directly and the escape 23 is not used Defaults to yes SIP B Enable Enables SIP for Business supports Sylantro call flows call features Talk Package Enables support for the BroadSoft Talk Package which enables a user to answer or resume a call by cl...

Page 257: ...tration after a power cycle regardless of this setting Defaults to no Mark All AVT packets If set to yes all audio video transport AVT tone packets encoded for redundancy have the marker bit set If set to no only the first packet has the marker bit set for each DTMF event Defaults to yes SIP TCP Port Min Specifies the lowest TCP port number that can be used for SIP sessions Defaults to 5060 SIP TC...

Page 258: ...cable to Cisco WIP310 Hold Target Before REFER Controls whether to hold call leg with transfer target before sending REFER to the transferee when initiating a fully attended call transfer where the transfer target has answered Default value is no where the call leg is not held NOTE Not applicable to Cisco WIP310 Dialog SDP Enable When enabled and the Notify message body is too big causing fragment...

Page 259: ...e ignored The Diversion header follows the definition from RFC 5806 For example for this diversion header in the INVITE messages Diversion sip WeSellFlowers p4 isp com reason time of day The screen should display From xxx 12345678 Via WeSellFlowers The reason field in the header is ignored If the header field is not properly formed Diversion header all will be ignored If the privacy field is not s...

Page 260: ...om 0 to 64 seconds Defaults to 5 seconds SIP Timer B INVITE time out value that can range from 0 to 64 seconds Defaults to 16 seconds SIP Timer F Non INVITE time out value that can range from 0 to 64 seconds Defaults to 16 seconds SIP Timer H INVITE final response time out value that can range from 0 to 64 seconds Defaults to 16 seconds SIP Timer D ACK hang around time that can range from 0 to 64 ...

Page 261: ...proxy in the Min Expires header If the value is larger than this setting the maximum value is used Defaults to 7200 Reg Retry Intvl See note below Interval to wait before the SPA9000 retries registration after failing during the last registration Defaults to 30 Reg Retry Long Intvl See note below When registration fails with a SIP response code that does not match Retry Reg RSC the SPA9000 waits f...

Page 262: ...ase 5 1 Defaults to blank which disables this feature Reg Retry Intvl Cap The maximum value to cap the exponential back off retry delay which starts at Register Retry Intvl and doubles on every REGISTER retry after a failure In other words the retry interval is always at Register Retry Intvl seconds after a failure If this feature is enabled Reg Retry Random Delay is added on top of the exponentia...

Page 263: ...efaults to blank SIT2 RSC SIP response status code to INVITE on which to play the SIT2 Tone Defaults to blank SIT3 RSC SIP response status code to INVITE on which to play the SIT3 Tone Defaults to blank SIT4 RSC SIP response status code to INVITE on which to play the SIT4 Tone Defaults to blank Try Backup RSC This parameter may be set to invoke failover upon receiving specified response codes The ...

Page 264: ...P port max to 16402 Defaults to 16384 RTP Port Max Maximum port number for RTP transmission and reception Should define a range that contains at least 10 even number ports twice the number of lines for example configure RTP port min to 16384 and RTP port max to 16402 Defaults to 16482 RTP Packet Size Packet size in seconds which can range from 0 01 to 0 16 Valid values must be a multiple of 0 01 s...

Page 265: ...ontains an additional BYE packet Each SR except the last one contains exactly 1 RR Receiver Report the last SR carries no RR The SDES contains CNAME NAME and TOOL identifiers The CNAME is set to User ID Proxy NAME is set to Display Name or Anonymous if user blocks caller ID and TOOL is set to the Vendor Hardware platform software version such as Cisco SPA9000 1 0 31 b The NTP timestamp used in the...

Page 266: ...hecksum Select yes if you want the SPA9000 to calculate the UDP header checksum for SIP messages Otherwise select no Defaults to no Symmetric RTP Enable symmetric RTP operation If enabled sends RTP packets to the source address and port of the last received valid inbound RTP packet If disabled or before the first RTP packet arrives sends RTP to the destination as indicated in the inbound SDP Defau...

Page 267: ... 98 NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310 G726r24 Dynamic Payload G 726 24 dynamic payload type Ranges from 96 127 Defaults to 97 NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310 G726r32 Dynamic Payload G726r32 dynamic payload type The default is 2 G726r40 Dynamic Payload G 726 40 dynamic payload type Ranges from 96 127 Defaults to 96 NOTE Not...

Page 268: ... G729a G722 Defaults to G711u AVT Codec Name AVT codec name used in SDP Defaults to telephone event G711u Codec Name G 711u codec name used in SDP Defaults to PCMU G711a Codec Name G 711a codec name used in SDP Defaults to PCMA G726r16 Codec Name G 726 16 codec name used in SDP Defaults to G726 16 NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310 G726r24 Codec Name G 726 24 co...

Page 269: ...726 40 NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310 G729a Codec Name G 729a codec name used in SDP Defaults to G729a G729b Codec Name G 729b codec name used in SDP Defaults to G729ab G722 Codec Name G 722 codec name used in SDP Defaults to G722 NOTE Not supported on the Cisco WIP310 EncapRTP Codec Name EncapRTP codec name used in SDP Defaults to encaprtp Parameter Descrip...

Page 270: ...rameter in the VIA header this is inserted by the server in a response to any of its requests If you select no the parameter is ignored Select yes or no from the drop down menu Defaults to no Insert VIA received Inserts the received parameter into the VIA header of SIP responses if the received from IP and VIA sent by IP values differ Select yes or no from the drop down menu Defaults to no Insert ...

Page 271: ...e discovery is reported in a Warning header in all subsequent REGISTER requests If the SPA9000 detects symmetric NAT or a symmetric firewall NAT mapping is disabled Defaults to no STUN Server IP address or fully qualified domain name of the STUN server to contact for NAT mapping discovery You can use a public STUN server or set up your own STUN server EXT IP External IP address to substitute for t...

Page 272: ...ep alive messages Defaults to 15 Redirect Keep Alive If enabled the IP phone redirects the keepalive message when SIP_301_MOVED_PERMANENTL Y is received as the registration response Parameter Description Parameter Description Linksys Key System Enable or disable the Linksys Key System on the IP phone Defaults to yes Multicast Address The multicast address is used by the Cisco SPA9000 to communicat...

Page 273: ...rce LAN Codec The choices are none G 711u or G 711a Defaults to none Auto Ans GrPage On Active Call Used with the Cisco UC320 Allows you to enable or disable auto answer of a group page when there is an active call on the phone When set to yes the default a group page is automatically answered by the phone even if the user is on an active call When set to no the page is not automatically answered ...

Page 274: ... number Defaults to 350 19 440 19 10 0 1 2 Bluetooth Dial Tone Cisco SPA525G or Cisco SPA525G2 only Indicates a bluetooth headset is paired and the user can make a call Defaults to 350 19 440 19 1 0 0 10 0 1 2 Outside Dial Tone Alternative to the Dial Tone It prompts the user to enter an external phone number as opposed to an internal extension It is triggered by a comma character encountered in t...

Page 275: ...e Played during an outbound call when the far end is ringing Defaults to 440 19 480 19 2 4 1 2 Call Waiting Tone Played when a call is waiting Defaults to 440 10 30 3 9 7 1 Confirm Tone Brief tone to notify the user that the last input value has been accepted Defaults to 600 16 1 25 25 1 SIT1 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call The RS...

Page 276: ... 0 2 380 0 3 0 4 0 MWI Dial Tone Played instead of the Dial Tone when there are unheard messages in the caller s mailbox Defaults to 350 19 440 19 2 1 1 1 2 10 0 1 2 Cfwd Dial Tone Played when all calls are forwarded Defaults to 350 19 440 19 2 2 2 1 2 10 0 1 2 Holding Tone Informs the local caller that the far end has placed the call on hold Defaults to 600 19 1 1 1 1 1 1 1 9 5 1 Conference Tone ...

Page 277: ...em error occurs Defaults to 600 16 1 05 0 05 1 NOTE Applies to Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310 only Call Pickup Tone This field provides the ability to configure an audio indication for call pickup The call pickup tone is the tone to play when the BLF button is configured and there is an incoming alert on the button The default value for this parameter is 440 10 30 3 9 7 1 which is...

Page 278: ...3 2 1 2 3 4 Cadence 3 Cadence script for distinctive ring 3 Defaults to 60 8 4 8 4 Cadence 4 Cadence script for distinctive ring 4 Defaults to 60 4 2 3 2 8 4 Cadence 5 Cadence script for distinctive ring 5 Defaults to 60 2 2 2 2 2 2 1 4 Cadence 6 Cadence script for distinctive ring 6 Defaults to 60 2 4 2 4 2 4 Cadence 7 Cadence script for distinctive ring 7 Defaults to 60 4 5 4 Cadence 8 Cadence s...

Page 279: ...30 Call Back Delay Delay after receiving the first SIP 18x response before declaring the remote end is ringing If a busy response is received during this time the SPA9000 still considers the call as failed and keeps on retrying Defaults to 0 5 Interdigit Long Timer Long timeout between entering digits when dialing The interdigit timer values are used as defaults when dialing The Interdigit_Long_Ti...

Page 280: ... the activation code Defaults to 98 Call Back Act Code Starts a callback when the last outbound call is not busy Defaults to 66 Call Back Deact Code Cancels a callback Defaults to 86 Cfwd All Act Code Forwards all calls to the extension specified after the activation code Defaults to 72 Cfwd All Deact Code Cancels call forwarding of all calls Defaults to 73 Cfwd Busy Act Code Forwards busy calls t...

Page 281: ...Call Deact Code Disables call waiting for the next call Defaults to 70 Block CID Act Code Blocks caller ID on all outbound calls Defaults to 67 Block CID Deact Code Removes caller ID blocking on all outbound calls Defaults to 68 Block CID Per Call Act Code Blocks caller ID on the next outbound call Defaults to 81 Block CID Per Call Deact Code Removes caller ID blocking on the next inbound call Def...

Page 282: ...Defaults to 18 Secure One Call Deact Code Makes the next outbound call not secure It is redundant if all outbound calls are not secure by default Defaults to 19 Paging Code The star code used for paging the other clients in the group Defaults to 96 Call Park Code The star code used for parking the current call Defaults to 38 Call Pickup Code The star code used for picking up a ringing call Default...

Page 283: ...cond dial tone triggers the SPA9000 to perform a blind transfer to a target number that is prepended by the service code For example after the user dials 98 the SPA9000 plays a special dial tone called the Prompt Tone while waiting for the user the enter a target number which is checked according to dial plan as in normal dialing When a complete number is entered the SPA9000 sends a blind REFER to...

Page 284: ...characters This parameter applies when the user has a dial tone first or second dial tone Enter code and the following target number according to current dial plan entered at the dial tone triggers the Cisco SPA9000 to call the target number prepended by the code For example after user dials 72 the Cisco SPA9000 plays a prompt tone awaiting the user to enter a valid target number When a complete n...

Page 285: ...can add a parameter to each code in Features Dial Services Codes to indicate what tone to play after the code is entered such as 72 c 67 p Below are a list of allowed tone parameters note the use of back quotes surrounding the parameter without spaces c Cfwd Dial Tone d Dial Tone m MWI Dial Tone o Outside Dial Tone p Prompt Dial Tone s Second Dial Tone x No tones are place x is any digit not used ...

Page 286: ...110 Force G711u Code Makes this codec the only codec that can be used for the associated call Defaults to 027110 Prefer G711a Code Makes this codec the preferred codec for the associated call Defaults to 017111 Force G711a Code Makes this codec the only codec that can be used for the associated call Defaults to 027111 Prefer G722 Code Makes this codec the preferred codec for the associated call De...

Page 287: ...can be used for the associated call Defaults to 01016 Force L16 Code Makes this codec the only codec that can be used for the associated call Defaults to 02016 Prefer G723 Code Makes this codec the preferred codec for the associated call Defaults to 01723 NOTE Not applicable to Cisco WIP310 Cisco SPA525G or Cisco SPA525G2 Force G723 Code Makes this codec the only codec that can be used for the ass...

Page 288: ...licable to Cisco WIP310 Cisco SPA525G or Cisco SPA525G2 Force G726r24 Code Makes this codec the only codec that can be used for the associated call Defaults to 0272624 NOTE Not applicable to Cisco WIP310 Cisco SPA525G or Cisco SPA525G2 Prefer G726r32 Code Makes this codec the preferred codec for the associated call Defaults to 0172632 Force G726r32 Code Makes this codec the only codec that can be ...

Page 289: ...aults to 01729 Force G729a Code Makes this codec the only codec that can be used for the associated call Defaults to 02729 Parameter Description Parameter Description Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation Choices are GMT 12 00 GMT 11 00 GMT GMT 01 00 GMT 02 00 GMT 13 00 Defaults to GMT 08 00 Time Offset This specifies the offset fro...

Page 290: ...optional and uses two or four digits NOTE Not applicable to the Cisco SPA525G or Cisco SPA525G2 Set Local Time HH mm Sets the local time hh represents hours and mm represents minutes Seconds are optional NOTE Not applicable to the Cisco SPA525G or Cisco SPA525G2 Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation Choices are GMT 12 00 GMT 11 00 G...

Page 291: ...ised of three fields Each field is separated by a semicolon as shown below Optional values inside the brackets are assumed to be 0 if they are not specified Midnight is represented by 0 0 0 of the given date This is the format of the rule Start start time end end time save save time The start time and end time values specify the start and end dates and times of daylight saving time Each value is i...

Page 292: ...day value is negative then daylight saving starts or ends on the weekday value on or before the date given Where HH stands for hours 0 23 mm stands for minutes 0 59 ss stands for seconds 0 59 The default Daylight Saving Time Rule is start 4 1 7 end 10 1 7 save 1 NOTE Found in the Time section for the Cisco SPA525G or Cisco SPA525G2 Daylight Saving Time Enable Select yes to enable Daylight Saving T...

Page 293: ...s is 512 The detailed format is as follows serv server ip port and root path d0 language0 x0 dictionary0 filename d1 language1 x1 dictionary1 filename d2 language2 x2 dictionary2 filename d3 language3 x3 dictionary3 filename d4 language4 x4 dictionary4 filename d5 language5 x5 dictionary5 filename d6 language6 x6 dictionary6 filename d7 language3 x7 dictionary7 filename d8 language8 x8 dictionary8...

Page 294: ...uage_Selection Defaults to blank and the maximum number of characters is 512 The following is an example Language_Selection ua na Spanish Language_Selection NOTE Not applicable to the Cisco WIP310 Default Character Encoding Cisco SPA303 Cisco SPA500 Series The default is ISO 8859 1 for backward compatibility with Cisco SPA900 series phones If set to UTF 8 line keys and other labels entered by usin...

Page 295: ... have to be unique If both the Station Display Name and Station Name fields are populated the Station Display Name field takes precedence and is displayed on the phone Station Name Name to identify this IP phone appears on the IP phone screen on models that have a display No spaces are allowed and the name must be unique Voice Mail Number Phone number or URL to check voice mail The service provide...

Page 296: ...the text to center it NOTE Not applicable to the Cisco WIP310 Cisco SPA301 or Cisco SPA501G On the Cisco SPA525G or Cisco SPA525G2 this setting is located on the User tab BMP Picture Download URL URL locating the bitmap BMP file to display on the IP phone screen background For more information see Configuring Phone Information and Display Settings NOTE Not applicable to the Cisco WIP310 Cisco SPA3...

Page 297: ...cture or None Defaults to Default NOTE Not applicable to the Cisco WIP310 Cisco SPA301 or Cisco SPA501G On the Cisco SPA525G or Cisco SPA525G2 this setting is located on the User tab Softkey Labels Font Choose the font width for the softkey labels to display on your phone See Customizing Phone Softkeys NOTE Not applicable to the Cisco WIP310 Cisco SPA301 or Cisco SPA501G Parameter Description ...

Page 298: ...screen saver is active the key press is accepted If the phone LCD is displaying the Home screen and the screen saver becomes active and if there are no active calls the following events generated by user input are passed to the Home screen Numeric keys Line keys Speaker key Headset key Mail Box key Handset off hook All other key events are not passed NOTE Not applicable to the Cisco WIP310 Cisco S...

Page 299: ...ng padlock icon When the phone is locked the status line displays a scrolling message Press any key to unlock your phone A moving phone icon The station date and time in the middle of the screen NOTE Not applicable to the Cisco WIP310 Cisco SPA301 or Cisco SPA501G On the Cisco SPA525G or Cisco SPA525G2 this setting is located on the User tab JPEG Logo Download URL Cisco SPA525G or Cisco SPA525G2 U...

Page 300: ...ns are No Yes Masked No No digits are displayed Yes Upto 15 most recently dialed digits are displayed Masked Behaves like Yes but the digits are masked with s NOTE Display location of DTMF digits is slightly different on Cisco SPA5xx and Cisco SPA525 phones SPA5xx Dialed digits are displayed on the second line of the call screen If the call is diverted while a new digit is entered the line switche...

Page 301: ... A short label shown on the IP phone screen for Line Key 1 through Line Key 6 Share Call Appearance Yes indicates that Line Key 1 2 3 4 5 6 is a shared call appearance Otherwise this call appearance is not shared it is private Defaults to no Extended Function Use to assign Busy Lamp Field Call Pickup and Speed Dial Functions to Idle Lines on the IP phone Syntax is fnc type sub stationname PROXY ex...

Page 302: ...ne LED flash Vertical first means the second incoming call lights up the next line LED with the same account For example if Extension 101 is assigned to two LEDs and Vertical First is selected the second incoming call on Extension 101 lights up the second LED The third call makes the first LED flash and the fourth call makes the second LED flash If Horizontal First is selected the second incoming ...

Page 303: ...ne displays each call for a line before moving to subsequent lines For example if there are two calls on Line 1 pressing the up or down navigation button scrolls between the two calls first before moving to display any calls that are on Line 2 We recommend you enable programmable softkeys when choosing this option When Per Line is configured and the user presses the up and down navigation button t...

Page 304: ...25G2 phone is 10 When the maximum numbers of calls per phone is reached the phone does not allow you to make a new call and rejects incoming calls This parameter is not supported on the Cisco SPA501G and Cisco SPA301 phones Also this parameter is only supported when the phones are operating in the SIP mode In version 7 4 8a only private call appearances are supported In versions 7 5 1a and higher ...

Page 305: ...fault value of c r Remote Seized LED The shared call appearance is seized by another phone Not application if the call appearance is not shared Leaving this entry blank indicates the default value of c r p d Local Progressing LED This phone is attempting on this call appearance an outgoing call that is in proceeding i e the called number is ringing Leaving this entry blank indicates the default va...

Page 306: ...e call appearance is not shared Leaving this entry blank indicates the default value of c r p s Register Failed LED The corresponding extension has failed to register with the proxy server Leaving this entry blank indicates the default value of c a Disabled LED The Call Appearance is disabled not available for any incoming or outgoing call Leaving this entry blank indicates the default value of c ...

Page 307: ...all transfer service Defaults to yes Blind Transfer Serv Enable disable blind call transfer service Defaults to yes DND Serv Enable disable do not disturb service Defaults to yes Block ANC Serv Enable disable block anonymous call service Defaults to yes Call Back Serv Enable disable call back aka repeating dialing service Defaults to yes Block CID Serv Enable disable blocking outbound Caller ID se...

Page 308: ...Service used for call centers Typically enabled with the SIP B parameter Defaults to no Group Call Pick Up Serv Enable disable the group call pickup service Defaults to yes Group Call Pick Up Serv Enable disable the group call pickup service Defaults to yes ACD Ext The extension used for handling ACD calls Select from 1 2 3 4 5 or 6 Defaults to 1 Service Annc Serv Enable disable sending announceme...

Page 309: ...r ring 1 Defaults to n Classic 1 w 3 c 1 Ring2 Ring tone script for ring 2 Defaults to n Classic 2 w 3 c 2 Ring3 Ring tone script for ring 3 Defaults to n Classic 3 w 3 c 3 Ring4 Ring tone script for ring 4 Defaults to n Classic 4 w 3 c 4 Ring5 Ring tone script for ring 5 Defaults to n Simple 1 w 2 c 1 Ring6 Ring tone script for ring 6 Defaults to n Simple 2 w 2 c 2 Ring7 Ring tone script for ring...

Page 310: ...12 Cisco SPA300 Series and Cisco SPA500 Series Ring tone script for ring 12 Defaults to n Du dut w 6 c 1 Cisco SPA525G or Cisco SPA525G2 Ring tone script for ring 11 Defaults to n Du dut w file Ring7 raw c 1 Silent Ring Duration Cisco SPA 300 Series and Cisco SPA500 Series Controls the duration of the silent ring For example if the parameter is set to 20 seconds the phone plays the silent ring for...

Page 311: ...ries and Cisco SPA500 Series w 9 Cisco SPA525G or Cisco SPA525G2 w file Floor raw Reverb Cisco SPA300 Series and Cisco SPA500 Series w 10 Cisco SPA525G or Cisco SPA525G2 w file Reverb raw Label Value of the w Parameter Parameter Description Keypad Tone Select yes to enable the keypad tone to be played when a key on the keypad is pressed Select no to silence the keypad Keypad Tone Volume Correspond...

Page 312: ...aults to zero NOTE Not applicable to the Cisco SPA301 or the Cisco SPA501G Speakerphone Input Gain The amount of amplification to apply to the audio input signal for the speakerphone Defaults to zero NOTE Not applicable to the Cisco SPA301 or the Cisco SPA501G Bluetooth Input Gain Cisco SPA525G or Cisco SPA525G2 only The amount of amplification to apply to the audio input signal for the Bluetooth ...

Page 313: ...ame optional The name of the paging group In this name do not use the pggrp string because it is reserved Using it causes the script not to work as in these examples pggrp 224 168 168 168 3141 name ITGPgGrp num 800 listen yes pggrp 224 168 168 168 3141 name PgGrp num 800 listen yes Headset Additional Input Gain Applies additional input gain to the headset The maximum value is 9 NOTE Does not apply...

Page 314: ...sten to the group pages BroadSoft Settings The Cisco SPA300 Series and Cisco SPA500 Series supports the BroadSoft directory feature and synchronization of Do Not Disturb and Call Forward Parameter Description Directory Enable Set to yes to enable BroadSoft directory for the phone user Defaults to no NOTE Not applicable to the Cisco SPA301 or Cisco SPA501G XSI Host Server Enter the name of the serv...

Page 315: ...ry UserID BroadSoft User ID of the phone user for example johndoe xdp broadsoft com NOTE Not applicable to the Cisco SPA301 or Cisco SPA501G Directory Password Alphanumeric password associated with the User ID NOTE Not applicable to the Cisco SPA301 or Cisco SPA501G Call Feature Sync Ext Allows the phone to synchronize with the call server so that if Do Not Disturb or Call Forwarding settings are ...

Page 316: ...Cisco WIP310 Cisco SPA301 or Cisco SPA501G Parameter Description LDAP Dir Enable Choose yes to enable LDAP LDAP Corp Dir Name Enter a free form text name such as Corporate Directory LDAP Server Enter a fully qualified domain name or IP address of LDAP server in the following format nnn nnn nnn nnn LDAP Auth Method Select the authentication method that the LDAP server requires Choices are None No a...

Page 317: ...ponents dc with a comma For example dc cv2bu dc com LDAP Last Name Filter This defines the search for surnames sn known as last name in some parts of the world For example sn sn VALUE This search allows the provided text to appear anywhere in a name beginning middle or end LDAP First Name Filter This defines the search for the common name cn For example cn cn VALUE This search allows the provided ...

Page 318: ...alable only the first number is used For example a ipPhone t p a mobile t p This example results in only the IP Phone number being dialable and the mobile number will be ignored p phone number When p is assigned to a type attribute example t p then the retrieved number is dialable by the phone LDAP Number Mapping Can be blank if not needed NOTE With the LDAP number mapping you can manipulate the n...

Page 319: ...Cisco WIP310 Parameter Description XML Directory Service Name Name of the XML Directory Displays on the user s phone as a directory choice XML Directory Service URL URL where the XML Directory is located XML Application Service Name Name of the XML application Displays on the user s phone as a web application choice XML Application Service URL URL where the XML application is located XML User Name...

Page 320: ...e Enable or disable extension mobility Defaults to no disabled EM User Domain The user domain for extension mobility Defaults to blank Parameter Description Programmable Softkey Enable Enables programmable softkeys Idle Key List Softkeys that display when the phone is idle Missed Call Key List Softkeys that display when a call has been missed Off Hook Key List Softkeys that display when the receiv...

Page 321: ...inging Key List Softkeys that display when a call is incoming Shared Active Key List Softkeys that display when a call is active on a shared line Cisco SPA525G or Cisco SPA525G2 only Shared Held Key List Softkeys that display when a call is on hold on a shared line Cisco SPA525G or Cisco SPA525G2 only PSK1 through PSK16 Programmable softkey fields Enter a string in these fields to configure softke...

Page 322: ...r call recording stops after the local call exits from the bridged call Call recording stops when a call is parked If an incoming call is answered while on the first call the first call continues to be recorded after the second call is connected The calls must be joined by conference to record both calls If a call is put on hold and the user makes another call the first call continues to be record...

Page 323: ... phone and depend on the number of extensions the phone model supports In a configuration profile the Line parameters must be appended with the appropriate numeral to indicate the line to which the setting applies For example 1 to specify line one 2 to specify line two General Line Enable To enable this line for service select yes Otherwise select no Defaults to yes ...

Page 324: ...hen whether or not a call appearance assigned to this extension is shared follows the setting of Share Call Appearance for that call appearance The choices are shared or private Defaults to shared Shared User ID The user identified assigned to the shared line appearance Subscription Expires Number of seconds before the SIP subscription expires Before the subscription expiration the phone gets NOTI...

Page 325: ...ble To send the configured NAT keep alive message periodically select yes Otherwise select no Defaults to no NAT Keep Alive Msg Enter the keep alive message that should be sent periodically to maintain the current NAT mapping If the value is NOTIFY a NOTIFY message is sent If the value is REGISTER a REGISTER message without contact is sent Defaults to NOTIFY NAT Keep Alive Dest Destination that sh...

Page 326: ...tter Level Determines how jitter buffer size is adjusted by the Cisco SPA9000 Jitter buffer size is adjusted dynamically The minimum jitter buffer size is 30 milliseconds or 10 milliseconds current RTP frame size whichever is larger for all jitter level settings However the starting jitter buffer size value is larger for higher jitter levels This setting controls the rate at which the jitter buffe...

Page 327: ...er when it receives the NOTIFY resync reboot RFC 2617 message To use this feature select yes Otherwise select no Defaults to yes SIP Proxy Require The SIP proxy can support a specific extension or behavior when it sees this header from the user agent If this field is configured and the proxy does not support it it responds with the message unsupported Enter the appropriate header in the field prov...

Page 328: ...y for all messages except OPTIONS requests responses 1 line excl NTFY Logs the start line only for all messages except NOTIFY requests responses 1 line excl REG Logs the start line only for all messages except REGISTER requests responses 1 line excl OPT NTFY REG Logs the start line only for all messages except OPTIONS NOTIFY and REGISTER requests responses full Logs all SIP messages in full text f...

Page 329: ... a NOTIFY with Event Refer to the transferor for any 1xx response returned by the transfer target on the transfer call leg If set to no the phone will only send a NOTIFY for final responses 200 and higher NOTE Not applicable to the Cisco WIP310 Use Anonymous With RPID This parameter applies only if SIP Remote Party ID is set to yes otherwise it is ignored If the parameter is set to yes the FROM he...

Page 330: ...ollector reports cisco com or collector IP address collector 192 168 5 1 After RTCP XR feature is enabled the call status information is updated on Voice Info during an active call Additionally RTCP XR packets containing a voice metrics block report are sent with the interval specified in the RTCP Tx Interval When the call session is ended a SIP PUBLISH with voice metrics information is sent to th...

Page 331: ...A User Equal Phone When a tel URL is converted to a SIP URL and the telephone number is represented by the user portion of the URI the SIP URL includes the optional user phone parameter RFC3261 For example To sip 12325551234 example com user phone To enable this optional parameter choose yes The default value is no Parameter Description ...

Page 332: ...o no MOH Server User ID or URL of the auto answering streaming audio server When only a user ID is specified the current or outbound proxy is contacted Music on hold is disabled if the MOH Server is not specified Defaults to imusic when used with a Cisco SPA9000 IP PBX Message Waiting Indicates whether the Message Waiting Indicator on the phone is lit This parameter is toggled by a message from th...

Page 333: ...lly in the form of the word conference or user IPaddress port Defaults to blank Auth Page Password Identifies the password used when the Auth Page parameter is set to yes This parameter accepts alphanumeric characters Defaults to blank Mailbox ID Identifies the voice mailbox number ID for the phone Defaults to blank Voice Mail Server Identifies the SpecVM server for the phone generally the IP addr...

Page 334: ...followed by domain name and the domain name is also shown in the received calls list This parameter is used when calls are made between different branches of the same phone system For example if user John domain1 com receives a call from Mary domain2 com by default the phone only shows the call as being from Mary so John is not able to pick up or call back Mary from the received call list With thi...

Page 335: ...oadsoft ACD to No the phone may still send out a Subscribe message because another feature is using ACD but the phone ignores any Notify message from the BroadSoft server related to ACD Limitations Cisco SPA301 or Cisco SPA501G ACD is not supported The ACD Login and Status keys are not visible Cisco SPA509 Lines 9 12 cannot be used as ACD Agents since the Lines cannot be selected for Login Logout ...

Page 336: ...obal Auto Answer Page setting in the Phone tab When the global Auto Answer Page parameter is set to yes whether page calls are auto answered or not during an active call depends on the per line Auto Answer Page setting this parameter Both Auto Answer Page and Auto Answer Page on Active Call are enabled by default Feature Key Sync Allows the phone to synchronize with the call server If yes is selec...

Page 337: ...age to the server to request call park notification When the extension is shared the SCA SUBSCRIBE includes an ACCEPT header with the x broadworks callpark info tag By default a BLF button always sends out a SUBSCRIBE message and the server notifies the BLF button if there is a call parked against the monitor extension The phone presents this information to the user without any client side configu...

Page 338: ...ter ISR with analog outbound phone connection Enter the proxy server addresses and port numbers in these fields After the phone is registered to the primary proxy and the alternate proxy or primary outbound proxy and alternate outbound proxy the phone always sends out INVITE and Non INVITE SIP messages except registration via the primary proxy The phone always registers to both the primary and alt...

Page 339: ...sion that includes a statically configured DNS SRV record or DNS A record Configuring the proxy allows for failover and fallback functionality with a secondary proxy server For example For SRV Record sip server com SRV node1 sip server com 5060 p 1 w 50 node2 sip server com 506 0 p 2 w 50 Set Use DNS SRV to no and DNS SRV Auto Prefix to no For A Record sip server com A 172 20 2 1 172 20 2 2 Set Us...

Page 340: ...res value the phone will renew registration based on this smaller value instead of the configured value If registration failed with an Expires too brief error response the phone will retry with the value given in the Min Expires header in the error response Defaults to 60 Ans Call Without Reg If enabled the user does not have to be registered with the proxy to answer calls Defaults to no Use DNS S...

Page 341: ...low the notion of priority and so all hosts will be considered at the same priority and the phone will not attempt to fall back after a fail over Defaults to 3600 Proxy Redundancy Method Select Normal or Based on SRV port The phone creates an internal list of proxies returned in the DNS SRV records If you select Normal the list contains proxies ranked by weight and priority If you select Based on ...

Page 342: ...t yes Otherwise select no to use the user ID and password Defaults to no Auth ID Authentication ID for SIP authentication Defaults to blank Reversed Auth Realm The Reversed Authentication Realm field The default value is empty the proxy address is used as the authentication realm To use a different authentication realm enter the IP address to use in the Reversed Authentication Realm field Mini Cer...

Page 343: ...729a in order to guarantee the support of two simultaneous uses of the G 723 G 726 codecs SRTP Private Key Base64 encoded of the 512 bit private key per subscriber for establishment of a secure call Defaults to blank Resident Online Number For Skype use Enter the Skype Number associated with the registration user ID SIP URI The parameter by which the user agent will identify itself for this line I...

Page 344: ...all calls select yes The call fails if the far end does not support this codec Otherwise select no Defaults to no Second Preferred Codec The second preferred codec when the preferred codec cannot be used If Use Pref Codec Only is enabled set to yes this parameter is not used Defaults to Unspecified Third Preferred Codec The third preferred codec when the preferred codec and second preferred codec ...

Page 345: ...rted on the Cisco SPA525G or Cisco SPA525G2 G726 24 Enable To enable the use of the G 726 codec at 24 kbps select yes Otherwise select no Defaults to yes NOTE Not supported on the Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310 L 16 Enable To enable the use of the L 16 codec select yes Otherwise select no Defaults to yes NOTE Cisco SPA525G or Cisco SPA525G2 only G726 32 Enable To enable the use of...

Page 346: ...vents Otherwise select no If this parameter is set to no the AVT payload type is not included in outbound SDP Defaults to yes Silence Supp Enable To enable silence suppression so that silent audio frames are not transmitted select yes Otherwise select no Defaults to no DTMF Tx Method Select the method to transmit DTMF signals to the far end InBand AVT INFO Auto InBand INFO or AVT INFO InBand sends...

Page 347: ...63 it will be clipped to 63 The default value is 0 and is the recommended setting However some gateways do not accept this volume setting If the gateway does not accept the value of 0 the DTMF tone is not relayed to the remote end As a workaround for the phone to interoperate with those gateways you can change the value to a value greater than 0 Use Remote Pref Codec If set to yes the phone commun...

Page 348: ...source is tied up until the end of the call whether or not the call actually uses G 729a If the G729a resource is already allocated and since only one G 729a resource is allowed per phone no other low bit rate codec can be allocated for subsequent calls The only choices are G711a and G711u Since two G 723 1 G 726 resources are available per IP phone you should disable the use of G 729a to guarante...

Page 349: ...used with a specific gateway uid authentication user id pwd authentication password nat if this parameter is present use NAT mapping Each parameter is separated by a semi colon Caller ID Map Inbound caller ID numbers can be mapped to a different string For example a number that begins with 44xxxxxx can be mapped to 0xxxxxx This feature has the same syntax as the Dial Plan parameter With this param...

Page 350: ...ne web user interface on the Cisco WIP310 Speed dial configuration for the Cisco WIP310 is done on the IP phone screen Speed Dial 2 through 9 Target phone number or URL assigned to speed dial 2 3 4 5 6 7 8 or 9 Defaults to blank Parameter Description Cfwd Setting The overall control to turn on all forward functions Defaults to yes Cfwd All Dest Enter the extensions to forward calls to Cfwd Busy De...

Page 351: ...ck CID Setting Enables or disables the Block Caller ID feature caller ID is not transmitted Block ANC Setting Enables or disables the blocking of anonymous calls DND Setting Enables or disables Do Not Disturb Secure Call Setting Enables or disables Secure Call Dial Assistance Enables or disables Dial Assistance Auto Answer Page Enables or disables automatic answering of paged calls Speakerphone DT...

Page 352: ...ormally for testing purposes The options are Never Do not accept media loopback calls Automatic Automatically accept media loopback calls Manual Manually accept media loopback calls Media Loopback Mode For media loopback calls choose the loopback mode One end is source the other end is mirror Media Loopback Type For media loopback calls choose the loopback type media or packet Text Message Enables...

Page 353: ...s Cisco SPA525G or Cisco SPA525G2 Audio SPA5XX Audio Volume SPA525G 525G2 NOTE Does not apply to the Cisco WIP310 Alert Tone Off Turn on or turn off the alert tone upon incoming paging or instant messages Log Missed Calls for Ext number Enables or disables missed call logging per extension For example if you have set up a line to monitor another user line you can disable missed call logging for th...

Page 354: ... Auto Phone automatically sets the handset version based on the hardware version and model Default Original Handset set to Version 2 and below V3 Handset set to Version 3 Deep Bass Configures the audio bass settings for the phone handset For SPA50X and SPA51X phones the settings are Default Default equalization EQ taking advantage of the wideband handset HiDef Alternative EQ that accentuates the h...

Page 355: ...the headset Set this parameter to yes if the user is using a headset with a control function This feature has been tested with Plantronics base headsets that require adapter APC45 Savi W7xx series Savi W710 W720 W730 W740 and W745 CS5xx series CS 540 CS 510 and CS520 The default setting is no Speakerphone Enable Enables or disables the speakerphone If the parameter is set to yes the default settin...

Page 356: ...mode The screen shows Press any key to unlock your phone If a user password is set the user must enter it to exit screen saver mode Screen Saver Type Choose the type of screen saver Black Background Displays a black screen Gray Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The screen rotates through available pictures on t...

Page 357: ...Configuring Phone Information and Display Settings section on page 55 BMP Picture Download URL URL locating the bitmap BMP or jpg file to display on the IP phone screen background For more information see the Configuring Phone Information and Display Settings section on page 55 Logo Type Select from Default Download BMP Picture or Text Logo Defaults to Default For more information see the Configur...

Page 358: ...n Parameter Description Subscribe Expires Specifies how long the subscription remains valid After the specified period of time elapses the Cisco Attendant Console initiates a new subscription Defaults to 1800 Subscribe Retry Interval Specifies the length of time to wait to try again if subscription fails Unit 1 Enable Enables or disables the first Cisco Attendant Console unit each IP phone can hav...

Page 359: ...r the parking lot status For more information on configuring call park buttons see the Unused line keys can be enabled to allow call park for the MetaSwitch soft switch on the Cisco SPA300 and SPA500 series phones Users can press this line button to park a call or retrieve a parked call section on page 52 The Call Park code field contains the star code used for parking a call Defaults to 68 The un...

Page 360: ...e selected font If there is less space it tries successively with smaller size fonts If it fails even with 8pt it renders name and extension in two lines Call Pickup Audio Notification By default this parameter is set to no If you set it to yes the phone plays the Call Pickup tone when there are incoming calls to any of the lines that the user is monitoring with the Call Pickup function Attendant ...

Page 361: ... current connected call is held and a new call to the speed dial destination is started For example when a user parks a call using the speed dial function if the parameter is enabled a blind transfer is performed to the parking lot If the parameter is not enabled an attended transfer is performed to the parking lot Unit 1 2 Key 1 32 SPA500S Unit 1 2 Key 1 30 SPA500DS Enter a strings that define th...

Page 362: ...in off or line idle state If the button is the primary line shared line or BLF line the button LED will reflect the current button status and not reflect the Parking Lot Idle status if the parking lot is idle If the button is a call park button the button will reflect the Parking Lot Idle or Parking Lot Busy statuses To define a pattern other than the default slow red blinking enter a pattern in t...

Page 363: ...bled Subscribe Expires When the current subscription expires After the subscription expires the Cisco Attendant Console automatically requests a new subscription HW Version Version of the hardware Unit Online Indicates that the Cisco Attendant Console is powered on and connected Subscribe Retry Interval Length of time the Cisco Attendant Console waits to try again if subscription fails SW Version ...

Page 364: ...the CPE to the ACS by using the CPE WAN Management Protocol This username is used only for HTTP based authentication of the CPE ACS Password Enter the password grants access to the ACS for this user This password is used only for HTTP based authentication of the CPE ACS URL In Use Displays the ACS URL Connection Request URL Displays the ACS making the connection request to the CPE Connection Reque...

Page 365: ...to enable TR 069 on the Internet Gateway Device IGD Enter no to disable traceability This is used for debugging purposes TR 069Fallback Support From the drop down menu select yes to enable TR 069 fallback support Enter no to disable fallback support If the SPA phone first attempt to discover the ACS by using DHCP it attempts to use DNS to resolve ACS IP address TR 069 DHCP Inform Timer Enter the i...

Page 366: ...25G2 only Parameter Description Wireless Enable Click on to enable the wireless controller Wi Fi Device Choose the method of wireless setup Wi Fi Profile Create a wireless profile by manually entering the information Wi Fi Protected Setup If your router has a WPS button you can use Wi Fi Protected Setup to add a new wireless network profile Wireless Status Information about the wireless network Wi...

Page 367: ... Profiles Cisco SPA525G2 only This table shows the MAC hardware address device name and other information for the Bluetooth device that is associated with a Cisco SPA525G or Cisco SPA525G2 If multiple Bluetooth devices are in range of a Cisco SPA525G or Cisco SPA525G2 the phone attempts to pair with the devices in order the shown in the list Highlight an entry and click the arrow keys to move devi...

Page 368: ...e phone For more information see the respective Cisco Small Business IP Phone User Guide Call History Displays the call history for the phone To change the information displayed select the type of call history from the drop down list All Calls Received Calls Placed Calls Missed Calls Speed Dials See Speed Dial Firmware Upgrade Used to upgrade the firmware for the Cisco SPA525G or Cisco SPA525G2 Se...

Page 369: ...irmware Downloads www cisco com cisco web download index html Select a link to download firmware for Cisco Small Business Products No login is required Product Documentation Cisco SPA300 Series IP Phones www cisco com go 300phones Cisco SPA500 Series IP Phones www cisco com go spa500phones Cisco Cisco WIP310 www cisco com en US partner products ps10033 tsd_products_support_series_home html IP Phon...

Page 370: ... as the Cisco SPA9XX see the Cisco SPA9XX Phone Administration Guide on cisco com This guide covers only the Cisco SPA300 Series IP phones Cisco SPA500 Series IP phones and the Cisco Cisco WIP310 Cisco Small Business Cisco Partner Central for Small Business Partner Login Required www cisco com web partners sell smb Cisco Small Business Home www cisco com smb ...

Page 371: ...istered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R ...

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