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Cisco 12006 and Cisco 12406 Router Installation and Configuration Guide
OL-11497-03
service contract, Cisco Technical Assistance Center (TAC) engineers provide
telephone support. If you do not have a valid Cisco service contract, contact your
reseller.
Cisco Technical Support and Documentation Website
The Cisco Technical Support andDocumentation website provides online
documents and tools for troubleshooting and resolving technical issues with Cisco
products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website
requires a Cisco.com user ID and password. If you have a valid service contract
but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial
number before submitting a web or phone request for service. You can access the
CPI tool from the Cisco Technical Support & Documentation website by clicking
the
Tools & Resources
link under Documentation & Tools.
Choose
Cisco
Product Identification Tool
from the Alphabetical Index drop-down list, or click
the
Cisco Product Identification Tool
link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree view; or for
certain products, by copying and pasting
show
command output. Search results
show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the
information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you
describe your situation, the TAC Service Request Tool provides recommended