E-7
Cisco 11000 Series Secure Content Accelerator Configuration Guide
78-13124-06
Appendix E Troubleshooting
Troubleshooting the Hardware
Figure E-2
Troubleshooting Flowchart 2
Can the
device be
pinged?
Are the client and
device on the same
routable subnet?
No
Reconfigure client and/or
device for same subnet or
configure routing device
No
Identify L1/L2/L3
network problem
Yes
Configure test
environment and
test device
oepration
Does the
device operate as
expected?
Continue with
configuration and
operation as desired
Are all
necessary logical
services active?
Activate services
on all devices
(offloader, load
balancer, Web
server, etc.)
No
Does "show
netstat" display
proper listening
sockets?
Yes
Check the
localport and
transparency
settings; reload if
necessary
No
Is the proxy
set to transparent
operation?
Yes
No
Refer to the
Configuration
Guide Deployment
section
Yes
Yes
Continue with
next flowchart
No