Matrix StIM/SIM Setup Guide
5-1
020-100397-02 Rev. 1 (11-2012)
5 Troubleshooting
If the projector is not operating properly, record the symptoms and use this section as a guide. If a solution to
the problem cannot be found, contact your dealer for assistance.
NOTE:
A Christie accredited service
technician is required when opening an enclosure to diagnose any “probable cause”.
5.1
Troubleshooting Guidelines
Read, understand and observe all warnings and precautions when diagnosing and servicing the projector.
• Make sure the projector is plugged in.
• Make sure the cables are connected and not damaged.
• Power OFF the projector, wait 90 seconds to allow for cooling, and power ON the projector. Check for a
normal power up sequence.
• Check the projector status for error conditions and correct any issues if possible. See
5.2 System Warnings /
Errors
.
• Check source reliability. Switch sources if possible.
• Use RS-232 serial communications to communicate with the projector during diagnosis.
5.2
System Warnings / Errors
When the projector finds a system malfunction, it displays a
System Warning
or a
System Error
message.
Status and error information is available through:
• LEDs on the input panel of the projector. See
5.2.1 LED Status Display On the Projector
.
• Status page in the menu system: access
Main menu > Status
.
• Status page on the web UI: access
Main tab > Status
page and click on any category with a yellow or red
indicator. For more information see Appendix B: Web User Interface in the Matrix StIM User Manual
(020-100306-XX).
• On screen error messages: access
Main > Configuration > Menu Preferences > Display Error
Messages (All)
.
NOTE:
Display Error Messages must be set to “Screen” or “All”
for
System messages to
appear on-screen.
The status pages in the OSD menu system and the WebUI update automatically when the error condition is
corrected. The error code displayed on the status panel on the projector must be cleared manually by pressing
E
XIT
twice from presentation level (no OSD on-screen).
If an error code recurs, try resetting the projector by turning the projector OFF and ON. A persistent error code
may indicate that you need a Christie accredited service technician.
System Warnings
Shows that a system malfunction exists. A system warning message replaces the input signal message and
disappears when the input signal status changes. The projector will remain operational, but the message show a
possibly serious problem that must be reported to the manufacturer. Reset the projector by powering it OFF
and ON again, cooling when necessary.
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