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Christie Matrix SIM, Setup Manual

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Section 5: Troubleshooting

Matrix StIM/SIM Setup Guide

5-5

020-100397-02  Rev. 1  (11-2012)

5.4

Light Module 

5.4.1  Light Module Suddenly Goes OFF

1. Check the shutter setting. If the status display shows 

SH

 then the shutter may be active. Toggle through 

shutter modes. In 

gray 

shutter mode it should be possible to display menus.

2. Verify the 

RGB Brightness

 is set sufficiently higher than 0 to ensure a visible image. The DMDs may be 

overheated. Check for an alarm condition.

5.5

Displays

5.5.1  The Projector is ON, but There is No Display

1. Make sure the lens cover is removed from the lens.
2. Make sure the correct display button is selected in the channel setups. 
3. Make sure AC power is connected.
4. Check the cable connections and make sure an alternative source is selected.
5. Make sure that the DVI cable from the PHM to the EM is connected.
6. Check if the test patterns are accessible. If so, check source connections again.

5.5.2  The Display is Jittery or Unstable

1. If the non-cinema display is jittery or blinking erratically, make sure that the source is properly connected 

and of adequate quality for detection. With a poor quality or improperly connected source, the projector 
repeatedly tries to display an image, however briefly. 

2. The horizontal or vertical scan frequency of the input signal may be out of range for the projector. 
3. The sync signal may be inadequate. Correct the source problem.

5.5.3  The Display is Faint

1. The source may be double-terminated. Make sure the source is terminated only once.
2. The source (if non-video) may need sync tip clamping.
3. Check 

RGB Brightness

 setting and 

Brightness Uniformity

 control.

4. If the Twist™ software was used, test by disabling the blend.

5.5.4  The Upper Portion of the Display is Waving, Tearing or Jittering

1. This can occur with video or VCR sources. Check your source. 
2. Check that the 

RGB Brightness

 setting is not unexpectedly low.

5.5.5  Portions of the Display are Cut OFF or Warped to the Opposite edge

Resizing may need adjustment. Adjust until the entire image is visible and centered.

Summary of Contents for Matrix SIM

Page 1: ...Matrix StIM SIM S E T U P G U I D E 020 100397 02 ...

Page 2: ......

Page 3: ...Matrix StIM SIM S E T U P G U I D E 020 100397 02 ...

Page 4: ...cifications are based on information available at the time of printing Every effort has been made to ensure accuracy however in some cases changes in the products or availability could occur which may not be reflected in this document Christie reserves the right to make changes without notice or obligation WARRANTY For complete information about Christie s limited warranty please contact your Chri...

Page 5: ... Connection 2 6 2 6 1 Connect to AC 2 6 2 6 2 Power the Projector ON 2 6 2 6 3 Disconnect from AC 2 6 2 7 Using Multiple Projectors 2 6 2 7 1 Matching Colors in Multiple Screens 2 7 3 Setup 3 1 Optical Alignment 3 1 3 1 1 Basic Optical Alignment Procedure 3 1 3 1 2 Boresight Alignment Advanced Optical Alignment Procedure 3 1 3 2 Adjust Software to Optimize the Image 3 3 3 2 1 AccuFrame 3 4 3 2 2 G...

Page 6: ...isplay is Faint 5 5 5 5 4 The Upper Portion of the Display is Waving Tearing or Jittering 5 5 5 5 5 Portions of the Display are Cut OFF or Warped to the Opposite edge 5 5 5 5 6 Display Appears Compressed Vertically Stretched 5 6 5 5 7 Data is Cropped from Edges 5 6 5 5 8 Display Quality Appears to Drift from Good to Bad Bad to Good 5 6 5 5 9 Display has Suddenly Froze 5 6 5 5 10 Colors in the Disp...

Page 7: ...uide iii 020 100397 02 Rev 1 11 2012 6 1 5 Immunity 6 2 6 2 Display 6 2 6 3 Power Requirements 6 3 6 4 Light Module 6 3 6 5 Physical Specifications 6 3 6 6 Environment 6 5 6 7 Standard Components 6 5 6 8 Optional Accessories 6 6 6 9 Inputs 6 6 ...

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Page 9: ... and instructions marked on the projector Danger symbols indicate a hazardous situation which if not avoided will result in death or serious injury Warning symbols indicate a hazardous situation which if not avoided could result in death or serious injury Caution symbols indicate a hazardous situation which if not avoided could result in minor or moderate injury NOTICE Information provided with th...

Page 10: ...mats Picture in Picture display Edge Blending ability via software for seamless displays Dual frequency IR sensor for use with standard IR remote and optional long range dual frequency remote Memory for up to 99 custom channels source setups Intuitive on screen menu system Built in GPIO port to enable active control of external devices LED display for projector status monitoring Multiple control o...

Page 11: ...ed with the projector Projector Head Module PHM with attached Illumination Module LM Electronics Module EM Warranty Card Web Registration Form Line Cord rated North American NOTE Each projection system requires a User Kit P N 125 107109 XX If you did not receive a User Kit or if you want to purchase additional kits you can order them separately ...

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Page 13: ... the projection lens shipped separately The lens must be installed before setting up the projector 1 Remove the projector from the box and packing material NOTE Save packing material for at least one projector in case a projector needs to be shipped for service 2 Connect the Electronics Module to the Projector Head Module and Light Module ...

Page 14: ...NOTICE Security screws MUST be installed 8 Remove the front lens cap 2 3 Lift Transport and Mount the Projector Mount the projector to a sturdy flat surface that fits the entire projector Use all 4 mounting points to secure the projector to the surface Use only the Christie approved projector mounts designed for your projector Maintain a minimum clearance of 25 cm 10 around the projector called a ...

Page 15: ...ecise throw distance Due to lens manufacturing tolerances for lens focal length actual throw distance can vary 2 between lenses with the same nominal throw ratio NOTES 1 Offsets are subject to 7 centering tolerance 2 Image size outside the specified width range may result in reduced image quality 3 Throw distance is measured from the marked exit pupil position on the lens to the screen 4 100 offse...

Page 16: ...g the lens mount The type of projection lens installed determines the amount of offset available Horizontal offset is also limited by the amount of vertical offset applied NOTE Offsets are subject to 7 centering tolerance Vertical offset can be expressed as Horizontal offset can be expressed as 2 4 3 Ventilation NOTICE Do not obstruct the air exchange to the projector The projector vents provide v...

Page 17: ...ive inputs can be displayed at any time either from 1 card or from 2 cards These 2 inputs can be routed to outputs or to the main or secondary video image NOTE Use only high quality shielded cables for all connections The LEDs located on the faceplate of each input card will indicate the following Power ON Green Signal Valid Green Signal Invalid OFF 2 5 1 DVI Digital Video Use the DVI I connector ...

Page 18: ...the circuit breaker OFF The circuit breaker must be ON for proper projector function 2 Using the remote keypad press the POWER key and then the UP arrow 3 Press one of the input keys on the remote to select and display the image for the source connected For more information on the keys available on the remote and their function see 4 1 2 IR Remote Commands 2 6 3 Disconnect from AC Do not turn the ...

Page 19: ...up and matching projectors in an array Flat straight forward alignment Use the options available in Menu Configuration Geometry and Color Complex geometry Use Twist software for geometry correction and blending see the Twist User Manual Geometry Correction Twist Software Warping Edge Blending Twist Software Blending Black Blending Do not use black blending if Twist software is used for geometry co...

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Page 21: ...tment collar and focus adjustment collar in the center of its range 3 Center the image in the lens Holding a piece of paper at the lens surface adjust offsets as necessary until the image is centered within the lens perimeter A full white field works best for this 4 If necessary center the image on the screen If the projector is mounted off center to the screen axis then offset the lens as much as...

Page 22: ...cus with minimal flare 6 Repeat step 5 as required until all 3 cross hair patterns are in equal sharp focus If the boresight is acceptable see step 9 7 The original factory boresight can be recovered approximately by positioning the 3 setscrews flush with the front face of the lens mount plate and in contact with the inner lens mount plate This may require adjusting both the setscrews and the caps...

Page 23: ...lution other than native 9 Adjust Pixel Phase and Pixel Tracking from the Size and Position menu to eliminate noise from the displayed image 10 Adjust H Position and V Position from the Size and Position menu to re center the image on screen 11 Adjust Size in Size and Position until the image is at the necessary width then adjust Vertical Stretch Adjusting one option may have an affect on the othe...

Page 24: ... by tilting the projector in relation to the screen so that the lens surface and screen are no longer parallel to each other Use the projector menu options to make basic keystone adjustments appropriate for flat screens For complex geometry correction see the Christie TWIST User Manual P N 020 100143 XX Settings to adjust keystone are in the Geometry Correction submenu Brightness Uniformity Edge B...

Page 25: ...ner will be displayed in red 7 Press ENTER to select the corner NOTE The current corner will be displayed in green 8 Use the arrow keys to move the selected corner to match the screen 9 Press ENTER again to save that position for the corner 10 Repeat steps 6 to 9 to adjust all 4 corners until they match the screen 11 Select OK to apply the new corner positions to the image NOTE A message will be d...

Page 26: ...ponse time while adjusting settings To disable the Brightness Uniformity function delete the Brightness Uniformity Enable check mark To correct brightness uniformity for a complex screen setup see the Christie TWIST User Manual P N 020 100143 XX included in the user kit IMPORTANT Read through the entire procedure before attempting to adjust Brightness Uniformity controls and keep in mind the follo...

Page 27: ...e final step is to check the blended image with an external source There is a center line both horizontal and vertical in the Edge Blending test pattern The intersection of these lines is the true center of the projector display area The Show Blending Overlap control enables or disables edge blending overlap When enabled this will make the size of the Edge Blending regions obvious This control sho...

Page 28: ...etting creates a blend that appears brighter than the rest of the image Decreasing the Blend Midpoint setting creates a blend that is darker than the rest of the image A setting of 50 means the midpoint is approximately 50 black for best results in most applica tions keep fairly close to this default Show Blending Overlap turns your defined blend width area to solid gray so that if needed simply o...

Page 29: ...y Troubleshooting diagrams in the Matrix StIM SIM User Manual 020 100306 XX 3 2 6 Black Level Blending Brightens the center regions to match adjacent blend regions when edge blending multiple projectors The Black Level Blending submenu provides controls that allow you to adjust the black level hues of multiple adjacent projected images to create one large seamless display NOTE Adjust edge blending...

Page 30: ...a single frame Use this diagnostic tool to examine in detail a still version of an incoming image that cannot be frozen at the source For example in moving images it is sometimes difficult to observe artifacts such as external de interlacing resizing and signal noise Remove the check mark to return to normal Color Enabled Select which color s you want to see Use this while working with color tempe...

Page 31: ...tup If selected this will hide temporary image artifacts that may appear during the auto setup procedure Advanced Diagnostics Allows for the setting of advanced controls which may cause image disruption including the possible loss of the OSD menus These disruptions are only temporary pressing EXIT to exit the menu will restore the settings and allow normal operation Output Peak Detector This is an...

Page 32: ...Edit Secondary Channel Settings Select to allow independent secondary channel control during interleaved operation By default size and position controls act on both channels at the same time Selected Lighting Mode The Lighting mode sets the RGB and IR illumination brightness Choose the Lighting mode to set the RGB and IR brightness for the RGB video source A factor of 100 is the full brightness of...

Page 33: ...power IR Brightness Controls the IR brightness by adjusting the power to the IR LED Selected RGB Curve Allows the user to select an RGB curve Choose from Linear Gain Gamma Power or Custom RGB Curve Parameter A B C Allows the user to customize the RGB curve function Typically users will not change these settings Selected IR Curve Allows the user to select an IR curve Choose from Linear Gain Gamma P...

Page 34: ...wn weight presets by choosing User IR 1 2 3 or 4 IR Red Weight Choose an IR Red Weight setting This is available only for a user defined channel IR Green Weight Choose an IR Green Weight setting This is available only for a user defined channel IR Blue Weight Choose an IR Blue Weight setting This is available only for a user defined channel IR Red Weight Adjustment Choose an adjustment value for t...

Page 35: ...atically when you exit the menu Manual IR Power Choose InfraRGB Preset and then choose a Preset option The selected preset sets the values for the IR Manual Power slider controls You can use these controls with IRLOC disabled IR Manual Red Power Controls the IR LED brightness in response to red content Range is 0 to 255 IR Manual Green Power Controls the IR LED brightness in response to green cont...

Page 36: ...djustments 2 Choose InfraRGB Preset and then choose a preset option 3 Press MENU to exit 3 4 4 Change the Brightness Levels of the Light Modes NOTE To reset the modes to their default values from the Configure Lighting Mode menu choose Reset Current Lighting Mode to Default or Reset All Lighting Modes to Default 1 From the InfraRGB menu choose Configure Lighting Mode 2 Choose the desired mode from...

Page 37: ...l networks pause briefly between adjustments to make sure that more distant projectors can keep up with the commands If you press a key while the projector is still responding to the previous action such as during power up the second key press may not take effect 4 1 1 Wired Remote The standard IR remote can be easily converted into a wired remote using the optional cable Connect one end into the ...

Page 38: ... it and press ENTER The display will automatically change and update according to the numerous setup parameters defined for that channel NOTE A new channel is automatically created if you adjust an image from a new source Channel key behavior during a presentation depends on whether or not the Display Channel List option is enabled in the Menu Preferences menu You can choose to use a scrollable li...

Page 39: ... in dark areas increase the gamma correction setting Number Keys Press 1 to 9 to enter a value in a text box or to select a menu item To enter a number greater than 9 press 0 zero before pressing another number For example press 0 zero then enter 2 to enter the number 12 as a menu selection Help Press HELP to display context sensitive help windows Press HELP again to toggle the help window OFF Men...

Page 40: ...xt editing boxes including number editing of a slide bar value or within pull down lists It acts as a cancel in these cases Projector Press PROJ to access a specific projector within a group of projectors or to confirm if the local projector is listening The number in the Enter Number window indicates which projector is currently listening to commands and will match the projector address defined i...

Page 41: ... highlight a desired menu option 2 With a function menu displayed enter a desired menu option number or use the UP DOWN arrow keys to highlight the desired menu option 3 To select a highlighted menu option press ENTER The corresponding function menu or drop down list showing additional options will display 4 Long menus have a scroll bar on the right Use the UP DOWN arrow keys to scroll up and down...

Page 42: ...6 Matrix StIM SIM Setup Guide 020 100397 02 Rev 1 11 2012 Section 4 Basic Operation 4 3 On line Help Press HELP to display information about the current menu or highlighted option Press HELP again to exit ...

Page 43: ... the input panel of the projector See 5 2 1 LED Status Display On the Projector Status page in the menu system access Main menu Status Status page on the web UI access Main tab Status page and click on any category with a yellow or red indicator For more information see Appendix B Web User Interface in the Matrix StIM User Manual 020 100306 XX On screen error messages access Main Configuration Men...

Page 44: ...r Display Description Solid yellow Rotating Warming up PR Programming TI FS Failsafe mode EM in fail safe mode refer to the Visual Envi ronments Projector Software Upgrade instruction sheet P N 020 100443 XX static Standby mode moving up and down Brief cool down period Solid green BO Booting when power first applied B1 Boot phase 1 starting main script B2 Boot phase 2 starting projector code B3 Bo...

Page 45: ...d clear the error by pressing EXIT twice when at the presentation level no OSD on the screen If the error recurs then try resetting the projector by powering OFF and ON again Contact the dealer if the problem persists or if you see a code not listed in this table Error Code Item Description Light Engine LE 01 Light engine link error 02 Light engine initialization error 03 Red LED Feedback Failure ...

Page 46: ... overtemp or sensor not functioning 07 LM Air exhaust overtemp or sensor not functioning 08 LM LED Driver overtemp or sensor not functioning 09 LM Power supply overtemp or sensor not functioning 10 LM ambient overtemp or sensor not functioning 11 LM Red thermistor overtemp or sensor not functioning 12 LM Green thermistor overtemp or sensor not functioning 13 LM Blue thermistor overtemp or sensor n...

Page 47: ...5 5 2 The Display is Jittery or Unstable 1 If the non cinema display is jittery or blinking erratically make sure that the source is properly connected and of adequate quality for detection With a poor quality or improperly connected source the projector repeatedly tries to display an image however briefly 2 The horizontal or vertical scan frequency of the input signal may be out of range for the ...

Page 48: ... the projector down and up again 5 5 10 Colors in the Display are Inaccurate The color tint color space and or color temperature settings may require adjustment at your input source or on the web user interface Channel Page2 menu Make sure the correct PCF TCGD and or Color Space file for the source is used 5 5 11 Display is Not Rectangular 1 Check leveling of the projector Make sure the lens surfa...

Page 49: ...guration ArrayLOC Synchronize to This Projector Any projector in the array or BC group can be the master The last projector to be set as the master is the master for the array All or BC group Group This setting is not saved between session 5 6 3 Sensor Is Not Calibrated yellow alert Sensor calibration must be performed by Christie accredited service technicians Contact customer support 5 6 4 Inval...

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Page 51: ...95 EC on the restriction of the uses of certain hazardous substances RoHS in electrical and electronic equipment and the applicable official amendment s EU Directive 2002 96 EC on waste and electrical and electronic equipment WEEE and the applicable official amendment s Japanese industrial standard JIS C 0950 2005 on marking for the presence of specific chemical substances for electrical and elect...

Page 52: ...adiated Immunity EN61000 4 4 Fast Transient Burst Immunity EN61000 4 5 Surge Immunity EN61000 4 6 Immunity to Conducted Disturbances EN61000 4 8 Magnetic Field Immunity EN61000 4 11 Voltage Dips Short Interruptions and Voltage Variations Immunity 6 2 Display Resolution WUXGA 1920 x 1200 Brightness 600 lumens 75 EBU 10 Contrast Ratio Full ON Full OFF 1500 1 min Native ANSI 450 1 10 Brightness Unifo...

Page 53: ... Product Weight GENERAL MATRIX STIM Voltage Range 90 240VAC nominal Line Frequency 50 60Hz nominal Maximum Inrush Current 30 A max Power Consumption 400W max Typical Current Consumption normal brightness one input 4A 100V Maximum Current Consumption maximum brightness multiple inputs and external accessories 5 9A 100V TYPE 3XPT120 LED MODULES Operating Position Any Light Engine Life 50 000 hours P...

Page 54: ...6 4 Matrix StIM SIM Setup Guide 020 100397 02 Rev 1 11 2012 Section 6 Specifications Figure 6 1 Front Dimensions mm Figure 6 2 Side Dimensions mm 192 274 276 468 287 ...

Page 55: ...ents Line cord North American and European rated Digital input card User Manual P N 020 100306 XX Temperature 0 C to 40 C 32 F to 95 F Humidity 15 90 Altitude 0 3048 m 10000ft Vibration 05Grms 10 500Hz 15 minutes all axes Temperature 25 C to 70 C 13 F to 158 F with relative humidity varying between 0 to 95 Humidity 0 95 non condensing Altitude 0 to 9144 m 30 000ft Vibration 074Grms 10 500Hz 15 min...

Page 56: ...ard VGA Input Card P N 108 312101 XX Service Manual Service Manual P N 020 100201 XX Lenses Fixed 0 64 1 HD WUXGA P N 125 103105 XX Fixed 0 75 1 HD WUXGA P N 125 105107 XX Zoom 1 2 1 6 1 HD WUXGA P N 125 101103 XX 6 9 Inputs ANALOG RGB OR YPRPB Interlaced or Progressive Scan Format Pixel Clock Rate 13 270 MHz max NOTE Pixel rates above 150MHz require DIPC Color Space RGB or YPbPr Input Levels R G ...

Page 57: ...ormat Horizontal Frequency Range 15 150Hz Vertical Frequency Range 1 3 23 150Hz Sync Type Separate H and V Composite bi level tri level XOR Sync On Green luma bi level tri level Serrations and or Equalization pulses MarcoVision compatible Polarity 2 Positive or Negative Input Levels 2 0 5Vpp 4 0Vpp DC Operating Range 2 3V Nominal Impedance 2 75 ohms Horizontal Sync Duty Cycle 3 min 20 max DVI I AN...

Page 58: ...tes above 150 MHz require DIPC EDID Supported HDCP High Speed Digital Content Pro tection Supported RS 232 RS 422 SERIAL INPUT Connector Type 2 male DB9 RS 232 OUT GPIO 2 female DB9 RS 232 IN RS 422 IN NETWORK CONTROL Ethernet Meets DVI spec Maximum Baud Rate 1 RJ45 connector REMOTE CONTROL Type Low Frequency IR with wired ability Range 30 Meters Laser Pointer Included Battery Type 2 Required AA 1...

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Page 60: ...s ph 714 236 8610 Canada Kitchener ph 519 744 8005 United Kingdom ph 44 118 977 8000 France ph 33 0 1 41 21 00 36 Germany ph 49 2161 664540 Eastern Europe ph 36 0 1 47 48 100 Middle East ph 971 0 4 299 7575 Spain ph 34 91 633 9990 Singapore ph 65 6877 8737 Beijing ph 86 10 6561 0240 Shanghai ph 86 21 6278 7708 Corporate offices Worldwide offices ...

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