Carroll Spirit, User Instruction Manual, Page: 12 / 110

Spirit™ Bed Owner’s Manual – 1-70-001 – Rev D © Carroll Hospital Group Inc. Page 12 of 110
1.1 Full Bed Warranty
Carroll Hospital Group’s pro-rated warranty covers manufacturing defect, or failure due to workmanship or
materials. Electrical components are guaranteed to be free from manufacturing defect for one (1) year
from the date of purchase, covered by the actuator manufacturer’s own warranty. Carroll Hospital Group
warrants to the original purchaser of its products that the product or any part thereof, in the judgement of
Carroll Hospital Group will not be defective in material or workmanship for one (1) year from date of original
purchase. Carroll Hospital Group. specifically warrants to the original purchaser of its products that the
reinforced fibreglass sections of the
mattress deck
will not be defective in material or workmanship for
twenty (20) years from date of original purchase. Such defects will be repaired or replaced (at the
company’s option) free of charge for parts only, provided the defective product is shipped to the factory or
an authorized depot at the customer’s own expense. Shipping charges for return of the product to the
customer will also be at the customer’s own expense.
This warranty does not include any labour or shipping charges incurred in replacement part installation or
repair of any such part. Carroll Hospital Group’s sole obligation and your exclusive remedy under this
warranty shall be limited to such repair and/or replacement.
After one year, for the next four years, frame parts only will be covered by the warranty according to the
following fee schedule: 2
nd
year – frame parts (list price less 60%); 3
rd
year – frame parts only (list price
less 40%); 4
th
year – frame parts (list price less 20%); 5
th
year frame parts (list price less 10%). Parts in
the judgement of Carroll Hospital Group found to be damaged through normal wear and tear, impact,
abuse, overloading, fire, lightening, water damage or power surges, brown-outs, improper supply voltage or
use of other manufacturer’s head and foot boards or accessories will not be covered and parts will be
charged out at the full list price. Note also that any alteration of the bed or one of its components voids
this warranty. A Return Goods Authorization number (RGA) must be obtained before returning any
products or parts to the factory. We regret that no products will be accepted at the factory without an RGA
number. No other warranty, expressed or implied by Carroll Hospital Group or its agents shall be
considered valid.
Carroll Hospital Group Inc.
825 Bradley Avenue
London, Ontario
Canada
N6E 3C2
Phone: (519) 963-4010
Fax: (519) 963-4013
Toll Free: (866) 516-5446