Troubleshooting
6-3
6
Appendix
Unable to Print from an AppleTalk Network
Solution
Check the following
:
• At the MS-DOS prompt, enter the WHOAMI command, and check that the
NetWare file server is running.
• Check that there is sufficient disk space on the NetWare file server. Large
files cannot be printed if there is insufficient disk space.
• Start NetSpot, NWADMIN, or PCONSOLE, and check that the print queue is
set up properly and is active.
Cause 3
If you are using an NDS PServer or Bindery PServer and the print server has a
password setting, the machine’s password setting is incorrect.
Solution
Perform the following steps to correct the machine’s password setting
:
• Confirm the password in the NetWare printer server for printing on the
machine.
• Press the
key, then press the [System Settings], [Network Settings], and
[NetWare Settings] keys, in that order, to open the NetWare Settings screen.
• Press the Print Service [Settings] key, and enter the correct password in the
[Print Server Password] space. (The setting becomes effective when the
machine is restarted.)
Cause 4
The machine is currently sending a file to the NetWare file server.
Solution
Print after file sending is complete. In some cases it is not possible to print while
the machine is sending a file to a server.
Cause 1
Printer and cable are not properly connected.
Solution
After checking the following connections, and turn the machine’s power
switches to OFF, and then turn them to ON again.
• Check that the machine is connected to the network using the proper cable.
Cause 2
The AppleTalk network is not properly set up.
Solution
Check the following
:
• Check the AppleTalk settings by referring to “Setting Up AppleTalk,” on
p. 4-4. In particular, check the following:
Set the [Phase] to a valid phase type.
Set the [Zone] to the zone to which the printer belongs.
Cause 3
The computer that is printing is not properly set up
.
Solution
Check the following
:
• In the Chooser, check that the proper printer driver has been installed.
• In the Chooser, check that the proper printer has been selected as the desti-
nation.
• In the Chooser, check that AppleTalk is active.
• In the Network or AppleTalk control panel, check that the AppleTalk connec-
tion method is EtherTalk or Ethernet.
Additional
Functions
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