Troubleshooting
6-4
6
Appendix
Unable to Print from a TCP/IP Network (UNIX)
File Sharing Problems and Solutions
Unable to Share Files/Send Files (Windows File Sharing)
Cause 1
Printer and cable are not properly connected.
Solution
After checking the following connections, turn the machine’s power switches to
OFF, and then turn them to ON again:
• Check that the printer is connected to the network using the proper cable.
Cause 2
The TCP/IP network may not be properly set up.
Solution
Check the following:
• Check that the IP addresses are properly set up. If the IP addresses were set
using DHCP, BOOTP, or RARP, then confirm that they are operating.
Cause 3
The name of the file being printed may be too long.
Solution
Normally LPR sends jobs either under the name of the application software
used for printing, or the file name. However, a job name longer than 256 bytes
cannot be sent to the printer. To correct this problem, rename the file with a
shorter name.
Cause 1
File sharing settings for the shared folder are incorrect.
Solution
Check the following settings:
• On the computer you are using, go into the Explorer, double-click Entire Net-
work, and check whether the computer you want to share is listed there.
• Or from the Explorer select Tools – Find – Computer…, enter the name of the
computer you want to share, and check whether that computer is on the net-
work.
• If the computer you want to share is listed, double-click on its icon and see
whether the shared name of the folder you want to share is listed.
• If the shared name does not appear, See “File Sharing Settings,” on p. 2-25,
and check the shared folder settings.
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