Troubleshooting
6-2
6
Appendix
Troubleshooting
Printing Problems and Solutions
Unable to Print from a TCP/IP Network (Windows 95/98/NT/2000)
Unable to Print from a NetWare
Network
Cause 1
Printer and cable are not properly connected.
Solution
After checking the following connections, turn the machine’s power switches to
OFF, and then turn them to ON again.
• Check that the machine is connected to the network using the proper cable.
Cause 2
TCP/IP network is not properly set up
.
Solution
Check the following
:
• Check that the IP addresses are properly set up. If the IP addresses were set
using DHCP, BOOTP, or RARP, then confirm that they are operating.
Cause 3
The computer that is printing is not properly set up.
Solution
Check the following
:
• Check that the proper printer driver is installed. If you are printing from
Windows95/98/NT/2000, each computer must have a printer driver installed.
For instructions on installing printer drivers, see the
PCL Driver Guide
or the
Setup Guide
.
• Check that the correct printer is set as the output destination for the computer
that is printing. In Windows 95/98, check the output destination in the Control
Panel Printer or Print Manager.
• If you are using Windows 95/98, check that the spooling settings are made
correctly. (See “Installing the Printer Driver and Specifying the Printer Desti-
nation Setting, LPD Settings (Windows 95/98),” steps 3 to 5, on p. 2-15.)
Cause 4
The name of the file being printed may be too long.
Solution
Normally LPR (or the Microsoft TCP/IP Printer, if you are using Windows NT/
2000) sends jobs either under the name of the application software used for
printing, or the file name. However, a job name longer than 255 bytes cannot be
sent to the printer. To correct this problem, rename the file with a shorter name.
Cause 1
Printer and cable are not properly connected.
Solution
After checking the following connections, turn the machine’s power switches to
OFF, and then turn them to ON again.
• Check that the machine is connected to the network using the proper cable.
Cause 2
The NetWare network may not be properly set up.
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