Canon iPF8400S Series Basic Manual Download Page 103

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iPF8400S Basic Guide

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Important

• Do not touch the Linear Scale (a),

Carriage Shaft (b), or Fixed Blade (c),

This may stain your hands and damage

the printer.

Lift the Release Lever.

Holding the paper on both sides, pull the
jammed portion out toward the front. Use
scissors or a cutting tool to cut away the printed
or wrinkled portion.

Caution

• When cutting paper, be careful to avoid injury or damage to the printer.

Summary of Contents for iPF8400S Series

Page 1: ...river Mac OS 88 Convenient Printer Driver Features 90 Adjustments for Better Print Quality Adjusting the Printhead 97 Adjusting the feed amount 99 Troubleshooting Problems Regarding Paper 102 Printing...

Page 2: ...up the printer in a location that is exposed to high humidity or large amounts of dust or exposed to direct sunlight high temperature or open flame This could cause a fire or electrical shock Use the...

Page 3: ...lead to a fire Caution Always grip the plug to remove the power cable from the power outlet Pulling on the power cable could damage the cable and lead to a fire or electrical shock Never use an extens...

Page 4: ...ead after printing The contacts become extremely hot and can cause minor burns Other Warning Never disassemble the printer or attempt repairs There are high voltage parts inside the printer that can c...

Page 5: ...tions However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determ...

Page 6: ...espective owners Copyright Unauthorized reproduction of this user manual in whole or part is prohibited Legal Notice It is illegal to reproduce currency bills negotiable securities and other documents...

Page 7: ...a on the printer Setup Guide Basic Guide User s Guide Paper Reference Guide Note The Electronic manuals are not included with this product To view the Electronic manuals display the various manuals on...

Page 8: ...og box with the printer name added to the title 5 Select the Support sheet and click the User Manual button 6 To display User s Guide click User s Guide Alternately to display Paper Reference Guide cl...

Page 9: ...Preface Manuals for this printer 2 Click the Dock icon in System Preferences 3 Click Print Scan or Print Fax 4 Select the printer in the Printer list and click Options Supplies 5 Click Utility 6 Clic...

Page 10: ...icates caution items for which operating error poses a risk of injury To ensure safe use always follow these cautions Important Indicates important information and restrictions that definitely are to...

Page 11: ...d manuals Example See Paper Reference Guide Other cross reference Example See the printer driver help Figures and software screens Figures in this user manual may be different from the actual appearan...

Page 12: ...or other flat surface so that it does not roll or fall Rolls are heavy and dropping a roll may cause injury Important When handling the roll be careful not to soil the printing surface This may affec...

Page 13: ...Using rolls with a 2 inch paper core Holder Stopper Side Roll Holder Side Align the tips a of the 2 Inch Paper Core Attachment with the holes b of the Holder Stopper and insert it firmly No attachmen...

Page 14: ...topper touches the roll Lock the Holder Stopper lever c by pushing it down toward the shaft side Loading Rolls in the Printer Follow these steps to load rolls in the printer Important Always load roll...

Page 15: ...en the Top Cover and lift the Ejection Guide 4 Holding the Roll Holder so that the side with the white gear faces the side of the Roll Holder Slot with a white gear load the Roll Holder shaft a into t...

Page 16: ...Otherwise it may affect printing quality We recommend wearing clean cloth gloves when handling rolls to protect the printing surface If the paper is wrinkled or warped straighten it out before loadin...

Page 17: ...t Do not omit steps 7 and 8 If paper cannot be advanced straight or if it wrinkles it may jam or rub against the Printhead Do not force the roll paper into alignment with the paper alignment line b Th...

Page 18: ...d length of paper loaded and then press the OK button Important Cut the edge of the roll using the Paper Cutting function if the edge is creased or soiled See Specifying the Cutting Method for Rolls U...

Page 19: ...OK button The roll is rewound Important If you have selected ManageRemainRoll On in the Control Panel menu a barcode is printed on the leading edge of the roll Do not remove the roll before the barcod...

Page 20: ...For instructions on removing the Roll Holder from rolls see Removing Rolls From the Roll Holder User s Guide 8 Lower the Ejection Guide and close the Top Cover Note To load new paper in the printer a...

Page 21: ...prevent the roll from unwinding if you leave it loaded wrap a sheet of paper around the roll and tape it Before loading sheets make sure the printer is clean inside the Top Cover and around the Ejecti...

Page 22: ...move the paper and go to the next step 2 Lift the Release Lever and open the Top Cover Important Do not touch the Linear Scale a Carriage Shaft b or Fixed Blade c This may stain your hands and damage...

Page 23: ...y pressing the button or weaker with the button Three settings are available However even if you increase the suction it may not be sufficient to hold some types of paper against the Platen well In th...

Page 24: ...recommend adjusting the Output Stacker into the lowest position to prevent printed sheets from being bent See Using the Output Stacker User s Guide Removing Sheets Remove sheets from the printer as fo...

Page 25: ...iPF8400S Basic Guide 25 Handling Paper Handling sheets 6 Lower the Release Lever and close the Top Cover...

Page 26: ...PM Gray PFI 306 GY Shape Colors Model number Ink Type Capacity Matte black PFI 706 MBK Pigment ink 700 ml 23 7 fl oz Black PFI 706 BK Cyan PFI 706 C Magenta PFI 706 M Yellow PFI 706 Y Photo cyan PFI 7...

Page 27: ...if you use older ink tanks Do not leave the printer without ink tanks installed for extended periods a month or more Residual ink may become clogged inside the printer and affect printing quality How...

Page 28: ...g advanced Access the menu for Ink Tank replacement 1 On the Tab Selection screen of the Control Panel press or to select the Ink tab Note If the Tab Selection screen is not displayed press the Menu b...

Page 29: ...k Tank Lock Lever until it stops and then push it down to the front Note Push the Ink Tank Lock Lever down until it locks Make sure the Ink Tank Lock Lever does not return to the original position 3 H...

Page 30: ...Ink Tank Handle the printer gently when replacing tanks Jolting the printer during printing may deteriorate print quality 2 Lift the stopper a of the Ink Tank Lock Lever for the color to replace Lift...

Page 31: ...nd cause stains Note Dispose of used ink tanks according to local regulations Load the Ink Tank 330 ml 1 Before opening the pouch tilt the Ink Tank to the left and right gently seven or eight times Im...

Page 32: ...Ink Tank into the holder facing as shown with the ink holes down Important Ink tanks cannot be loaded in the holder if the color or orientation is incorrect If the Ink Tank does not fit in the holder...

Page 33: ...ank Cover cannot close some Ink Tank Lock Lever may not be closed completely Make sure all ink tank lock levers are fully closed Load the Ink Tank 700 ml 1 Before opening the pouch hold the new Ink Ta...

Page 34: ...ch the ink holes or electrical contacts This may cause stains damage the Ink Tank and affect printing quality 3 Press the OK button and insert the Ink Tank into the holder facing as shown with the ink...

Page 35: ...Maintenance Ink Tanks 4 Lift the Ink Tank Lock Lever until it stops and then push it down until it clicks into place 5 Make sure the Ink Lamp is lit in red Note If the Ink Lamp is not lit in red relo...

Page 36: ...er If the Ink Tank Cover cannot close some Ink Tank Lock Lever may not be closed completely Make sure all ink tank lock levers are fully closed To close the Ink Tank Cover when no Ink Tank is installe...

Page 37: ...of Head Cleaning B from the printer menu Replace any printheads with poor printing performance If the Display Screen indicates Open top cover and replace the left printhead Replace the Printhead on th...

Page 38: ...Caution When replacing the Printhead immediately after printing wait a few minutes before replacing it The metal parts of the Printhead become hot during printing and there is a risk of burns from tou...

Page 39: ...ect Printhead L when replacing the left printhead Printhead R when replacing the right printhead and L R Printheads when replacing both Make sure your selection is correct 8 Press the OK button Ink be...

Page 40: ...nds and damage the printer Never touch the metal contacts of the Carriage This may damage the printer 3 If the ventilation duct a is dirty use a damp cloth that you have wrung out completely to wipe i...

Page 41: ...ever forward all the way to open it completely 6 Pull up the Printhead Fixer Cover to open it completely 7 Remove the Printhead and press the OK button Note Dispose of the used Printhead in accordance...

Page 42: ...The Printhead contains ink to protect the nozzles We recommend removing Protective Part b as you hold it over the Printhead package or safely out of the way to avoid spilling ink and staining your clo...

Page 43: ...e 12 Push the Printhead Fixer Lever toward the back of the printer until it clicks 13 Push the Carriage Cover down toward the front 14 Close the Top Cover Ink now fills the system It takes about 13 mi...

Page 44: ...anel menu See Adjustment When Installing the Printhead User s Guide 15 Feed paper by following the instructions on the Display Screen After the paper has advanced Initial adjustmt in Head Posi Adj is...

Page 45: ...nformation on compatible cutter units see Cutter Unit P 45 Access the menu for cutter unit replacement 1 On the Tab Selection screen of the Control Panel press or to select the Settings Adj tab Note I...

Page 46: ...the procedure Replacing the Cutter Unit 1 Open the Top Cover 2 If the Cutter Unit or Carriage Cover is dirty use a damp cloth that you have wrung out completely to wipe it clean Important Do not touc...

Page 47: ...ly this may damage the printer Do not disassemble the Cutter Unit Touching the blade may cause injury Note Dispose of the used Cutter Unit in accordance with local regulations 5 Holding the new Cutter...

Page 48: ...it 7 Close the Top Cover 8 A confirmation message is displayed about the Cutter Unit lock Press or to select Yes and then press the OK button 9 The Carriage is moved and a confirmation message is disp...

Page 49: ...ed contact a physician immediately Important Do not remove the Maintenance Cartridge except to replace it Ink may leak out Do not remove an Maintenance Cartridge during initialization immediately afte...

Page 50: ...tenance Cartridge Access the menu for Maintenance Cartridge replacement 1 On the Tab Selection screen of the Control Panel press or to select the Settings Adj tab Note If the Tab Selection screen is n...

Page 51: ...er 3 Hold the used Maintenance Cartridge by the grip a with one hand and put your other hand under the Maintenance Cartridge to hold it firmly on the bottom keeping it level as you pull it out Importa...

Page 52: ...that it stays level Important Always put the used Maintenance Cartridge back in the box and store the box on a flat surface Otherwise ink may leak and cause stains Note In accordance with active and o...

Page 53: ...n Access the menu for Maintenance Cartridge replacement this is the end of the procedure and you do not need to press the OK key in the next step Next replace the Shaft Cleaner 9 Press the OK button N...

Page 54: ...displayed 3 Press or to select Maintenance and then press the OK button 4 Press or to select Repl S Cleaner and then press the OK button The Carriage moves When it finishes moving instructions are dis...

Page 55: ...xed Blade c This may stain your hands and damage the printer 7 Holding the new Shaft Cleaner by the grips a attach it to the Carriage Note Be sure to put the used Shaft Cleaner in the small box before...

Page 56: ...orderless printing After printing on small paper After printing on paper that generates a lot of cutting debris If you have replaced the roll After printing on paper that generates a lot of paper dust...

Page 57: ...etely wipe inside the Top Cover to clean it Wipe away any ink residue and paper dust debris from cutting on the Top Cover Roller a all over the Platen b on the Paper Retainer c the Borderless Printing...

Page 58: ...Cleaning A or Head Cleaning B depending on the problem to resolve Head Cleaning A Use this mode if printing is faint or contains foreign substances This method of cleaning consumes the least amount of...

Page 59: ...Settings Adj tab Note If the Tab Selection screen is not displayed press the Menu button 2 Press the OK button The Set Adj Menu is displayed 3 Press or to select Maintenance and then press the OK butt...

Page 60: ...the print job is paused or the printer is updating the firmware Off There are no active print jobs when the Data lamp is off c Message Lamp orange On A warning message is displayed Flashing An error m...

Page 61: ...ons for loading and removing paper or replacing ink tanks or printheads as well as other operations See How to View Instructions with Navigate User s Guide j Back button Displays the screen before the...

Page 62: ...enu operations Accessing menus P 62 Specifying menu items P 63 Specifying numerical values P 63 Executing menu commands P 64 Accessing menus Printer menus are grouped by function Menus are displayed w...

Page 63: ...ng menu items Menu items can be set as follows 1 Press or to select the desired setting and then press the OK button After two seconds the display reverts to the upper level menu Note If a confirmatio...

Page 64: ...and menu during printing items only available while printing is in progress see Printer Menu Operations User s Guide Regular menu Menu during printing Paper Menu P 64 Not displayed Ink Menu P 65 The...

Page 65: ...n the types of paper the printer supports refer to the Paper Reference Guide See Paper Reference Guide Types of paper in the printer driver and related software as well as on the Control Panel are upd...

Page 66: ...evel Seventh Level Test Print Nozzle Check Status Print Interface Print Paper Details Print Job Log Menu Map Adjust Printer Head Posi Adj Standard Simple Other Initial adjustmt Manual 1 Feed Priority...

Page 67: ...2 Ethernet 802 3 Ethernet SNAP Print Service 5 8 BinderyPServer RPrinter NDSPServer NPrinter AppleTalk 8 On Off Ethernet Driver 8 Auto Detect 8 On Off Comm Mode 6 8 Half Duplex Full Duplex Ethernet Ty...

Page 68: ...u 9 Change Password 9 The screen for setting the password is displayed Init Admin Pswd 9 Adj Fine Feed 15 16 Printer Info 15 Paper Info Ink Info Head Info ProductName s n Days elapsed Count Mdot Print...

Page 69: ...asic Guide 69 Printer Parts Operations and Display Screen 14 Available when Use Take up Reel is Enable 15 Displayed as the menu during printing while printing is in progress 16 Not displayed in the re...

Page 70: ...or manually with scissors over this groove c Ejection Guide Guides printed documents as they are ejected Raise the guide when loading a roll d Roll Holder Slot Slide the Roll Holder into this slot e R...

Page 71: ...er Releases the Paper Retainer Lift this lever toward the front of the printer when loading paper m Maintenance Cartridge Absorbs ink used for maintenance purposes such as head cleaning Replace the ca...

Page 72: ...optional Media Take up Unit here c Ethernet Port Connect an Ethernet cable to this port d USB Port Connect a USB cable to this port It supports Hi Speed USB e Manual Pocket Store printer manuals in th...

Page 73: ...g Brush When cleaning inside the printer under the Top Cover use this brush to sweep away paper dust on the Platen Also use the brush to move the blue Switch on the Platen i Fixed Blade The Cutter Uni...

Page 74: ...ot in use g Shaft Cleaner Prevents the Carriage Shaft from becoming dirty h Cutter Unit Detachment Lever Used when replacing the Cutter Unit Ink Tank Cover Inside Left Side Right Side 1 Note The figur...

Page 75: ...r and name on this label b Ink Lamp Red Indicates the state of the Ink Tank as follows when the Ink Tank Cover is opened On The Ink Tank is installed correctly Off No Ink Tank is installed or the ink...

Page 76: ...awn into the Maintenance Cartridge before Level 2 or Level 3 printer transfer as described in the following table Prepare the Maintenance Cartridge in advance Always follow the instructions of the ser...

Page 77: ...u is displayed 4 Press or to select Prep MovePrinter and then press the OK button 5 Press or to select the level of transfer and then press the OK button 6 Press or to select Execute and then press th...

Page 78: ...n the Display Screen and preparation is not possible If this message is displayed press the OK button and contact your Canon dealer for assistance Removing Ink Tanks 1 Open the left and right ink tank...

Page 79: ...and 3 to remove all ink tanks 5 Push down the release lever a as shown as you gently return all ink tank lock levers to the original position 6 Close the Ink Tank Cover At this point ink is drawn out...

Page 80: ...Power button and turn off the printer Pack the printer 1 Disconnect the power cord interface cable and Media Take up Unit Power Inlet Important Turn off the printer before you unplug it It may damage...

Page 81: ...is the one that was removed and stored after initial installation Neglecting to attach the Belt Stopper may damage the printer Do not touch the Linear Scale a Carriage Shaft b or Fixed Blade c This ma...

Page 82: ...ling the printer is as follows For detailed instructions see the Setup Guide Assemble the stand 1 Referring to the Printer Stand Setup Guide assemble the Stand Caution The Stand must be assembled by a...

Page 83: ...p the Carrying Handles a under each side The printer may be unsteady if you hold it at other positions which poses a risk of injury from dropping the printer 2 If you are using the optional Media Take...

Page 84: ...on 7 Open the Ink Tank Cover and install the ink tanks 8 Install the software Note that the driver installation procedure varies depending on the type of connection See Installing the Software Window...

Page 85: ...85 Printer Relocation Preparing to Transfer the Printer 9 Attach the Roll Holder to the Roll Media See Attaching the Roll Holder to Rolls P 12 10 Load the Roll Media in the printer See Loading Rolls...

Page 86: ...USB connection connect the USB cable during printer driver installation following the instructions displayed If you accidentally connect the USB cable first the printer driver may not be installed cor...

Page 87: ...ortant For USB connections when the dialog box at right is displayed make sure the printer is on and connect the printer and computer with the USB cable 4 On the Finish window select Restart my comput...

Page 88: ...ftware Installing the software Important When the printer is used over a network the printer s IP address may be changed if you reinstall the printer In this case be sure to reconfigure the printer s...

Page 89: ...iPF8400S Basic Guide 89 Software Installation Installing the Printer Driver Mac OS 4 After installation click Exit...

Page 90: ...You can reduce printing costs by checking how documents will be printed beforehand without the need to print them Change the layout orientation relative to the paper You can save paper by correcting...

Page 91: ...Rotate Page 90 degrees Converse Paper You can conserve roll paper by specifying particular settings as suitable for your original When you print an original that is in portrait orientation the origin...

Page 92: ...rinting you can print documents without the margin so that the printed image covers the entire surface of the paper Borderless printing is only available with rolls Configuring Settings in Windows 1 A...

Page 93: ...banners by printing originals in banner formats on rolls Originals created in Microsoft Word or other applications in your preferred size can be enlarged to fill the width of roll paper by completing...

Page 94: ...ze the original to fit the roll width 4 Select the Enlarged Reduced Printing check box 5 Click Fit Roll Paper Width Enlarged Reduced Printing Originals can be printed at larger or smaller sizes as des...

Page 95: ...ge data on Adobe Photoshop and forward the image data to a printer In this way you can process 16 bit image data in addition to 8 bit image data You can print an image with adjustment values such as t...

Page 96: ...you want to print 3 If required select the print range 4 Select Plug in printing from the File menu and then select the output plug in that matches your printer The imagePROGRAF Print Plug In for Digi...

Page 97: ...is not possible as expected using special media try another type of paper or try Manual adjustment See Manual Adjustment to Straighten Lines and Colors User s Guide Note Because the results of adjust...

Page 98: ...select the Settings Adj tab Note If the Tab Selection screen is not displayed press the Menu button 3 Press the OK button The Set Adj Menu is displayed 4 Press or to select Adjust Printer and then pre...

Page 99: ...in addition to the Adj Quality settings Print Length Adjusts the feed amount for better accuracy of lines in printed documents The settings of A High or B Standard Draft in Adjust Length are applied A...

Page 100: ...ee Types of Paper User s Guide Important Adjustment is not possible with Auto GenuinePpr and Auto OtherPaper when using highly transparent media In this case use Manual adjustment See Manual Banding A...

Page 101: ...utton 3 Press the OK button The Set Adj Menu is displayed 4 Press or to select Adjust Printer and then press the OK button 5 Press or to select Feed Priority and then press the OK button 6 Press or to...

Page 102: ...remove jams 1 Turn the printer off See Turning the Printer On and Off User s Guide 2 Open the Top Cover Note If the leading edge of the roll jams in the carriage such as when the paper curls strongly...

Page 103: ...or Fixed Blade c This may stain your hands and damage the printer 4 Lift the Release Lever 5 Holding the paper on both sides pull the jammed portion out toward the front Use scissors or a cutting too...

Page 104: ...er in the middle as you gently pull it evenly to the position of the Ejection Guide a Align the right side of the roll paper with the Paper Alignment Line b keeping this side parallel to the line and...

Page 105: ...move it 1 Turn the printer off See Turning the Printer On and Off User s Guide 2 Open the Top Cover 3 If the Carriage is out move the Carriage out of the way away from the paper Caution If you push th...

Page 106: ...r hands and damage the printer 4 Lift the Release Lever 5 If the paper is visible hold the paper and pull it out toward the front 6 If the paper is not visible lift the Ejection Guide remove the Roll...

Page 107: ...e inserted into the paper feed slot Cause Corrective Action The roll paper is warped Straighten out curls and reload the roll Paper is jammed by the paper feed slot Remove the jammed paper See Clearin...

Page 108: ...uide Paper is not cut Cause Corrective Action In the printer driver No or Print Cut Guideline is specified in Automatic Cutting Specify Yes in Automatic Cutting in the printer driver See Page Setup Sh...

Page 109: ...en is soiled with ink or other substances Open the Top Cover and clean the entire Platen See Cleaning Inside the Top Cover P 56 Margins are wide Cause Corrective Action Rolls are advanced a specific a...

Page 110: ...scratched Cause Corrective Action The roll paper has sagged during printing scratching the surface of the paper and causing wrinkle creases in the paper Set Roll Tension to High in the Control Panel...

Page 111: ...n the File menu to restart the print job In Mac OS restart the print job as follows 1 Click Print Scan or Print Fax 2 Select the printer and then Resume Printer or Start Jobs in the Printers menu to r...

Page 112: ...e Loading and Printing on Rolls User s Guide The printer ejects blank unprinted paper Cause Corrective Action The leading edge of the roll paper was cut to straighten it The leading edge of rolls may...

Page 113: ...k for nozzles after printing set Frequency in Nozzle Check in the Control Panel menu to a setting other than Off Furthermore to have a warning displayed depending on the result of the nozzle check set...

Page 114: ...based media choose a VacuumStrngth setting of Strong or Strongest in the Control Panel menu If rubbing still occurs in the Control Panel menu use a higher Head Height setting See Adjusting the Vacuum...

Page 115: ...Settings User s Guide The Printhead is set too low in the Control Panel menu In the Control Panel menu set Head Height to Automatic See Troubleshooting Paper Abrasion and Blurry Images User s Guide Y...

Page 116: ...enu reduce the level of VacuumStrngth See Adjusting the Vacuum Strength User s Guide BordlessOversize is set to Standard in the Control Panel menu Set BordlessOversize to Little in the Control Panel m...

Page 117: ...e Color Calibration Using the Printer Sensor User s Guide Banding in different colors occurs Cause Corrective Action The paper feed amount is out of adjustment Adjust the feed amount See Adjusting the...

Page 118: ...olors for Printing User s Guide Color may be uneven between dark and light image areas Select Unidirectional Printing in the Advanced Settings of the printer driver When borderless printing is used th...

Page 119: ...efore aligning the printhead See Enhancing Printing Quality User s Guide In the Control Panel menu set Head Height to a lower height See Troubleshooting Paper Abrasion and Blurry Images User s Guide T...

Page 120: ...400S Basic Guide 120 Troubleshooting Problems with the printing quality 2 Open the Top Cover 3 Remove the Cleaning Brush a 4 Using the back of the Cleaning Brush move the first Switch to the side oppo...

Page 121: ...m 14 00 in 4 431 8 mm 17 00 in 5 515 0 mm JIS B2 or B3 6 594 0 mm ISO A1 or A2 or 609 6 mm 24 00 in 7 841 0 mm ISO A0 or A1 8 914 4 mm 36 00 in 9 1030 0 mm JIS B0 or B1 10 1066 8 mm 42 00 in 11 1117 6...

Page 122: ...f paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again The lengt...

Page 123: ...e option Open Preview When Print Job Starts on the Main sheet 2 Clear the option Page Layout on the Layout sheet 3 Click the Special Settings button on the Layout sheet to display the Special Settings...

Page 124: ...ed in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again Depending on the type of pa...

Page 125: ...oblem with the Ethernet cable If there is any problem replace the Ethernet cable Check the communication mode with the hub Although the printer normally detects the hub communication mode and transmis...

Page 126: ...t queue is available 4 If data transmission to a printer on another subnet fails deactivate NCP burst mode in that printer s network protocol settings 5 If the printer is used in queue server mode spe...

Page 127: ...message is displayed 4 Make sure that the printer has been removed from the list and then click Exit Removing imagePROGRAF Status Monitor Windows Remove imagePROGRAF Status Monitor as follows Note Th...

Page 128: ...PF8400S Basic Guide 128 Troubleshooting Installation problems 2 In the wizard window click Delete and then click Next 3 Follow the instructions on the screen to remove imagePROGRAF Device Setup Utilit...

Page 129: ...Cause Corrective Action The printer makes a sound during operation The following sounds do not indicate a problem with the printer There is a sound of suction from the Platen To prevent paper from ris...

Page 130: ...d Check for nozzle clogging See Checking for Nozzle Clogging User s Guide Ink Level Detection Ink level detection will be deactivated if you load ink tanks once emptied Ink level detection Ink tanks s...

Page 131: ...press the OK button 3 A confirmation message is shown on the Display Screen about releasing ink level detection After checking the message press the button 4 After checking the message press the butt...

Page 132: ...the button 8 Press or to select Yes and then press the OK button 9 A confirmation message about updating ink information is shown on the Display Screen After checking the message press the button 10 P...

Page 133: ...ess printing 143 Paper mismatch Cause Corrective Action You tried to print a test pattern for printer adjustment on several sheets but sheets of different types or sizes of paper were used When printi...

Page 134: ...ou can continue to print but note that this error may cause problems in the printing results The paper is too small Cause Corrective Action When Detect Mismatch in the Control Panel menu is set to Pau...

Page 135: ...e OK button See Removing the Roll from the Printer P 18 See Removing Rolls From the Roll Holder User s Guide 2 Replace the roll with a roll 10 inches wide or larger See Attaching the Roll Holder to Ro...

Page 136: ...load the roll remove the Roll Holder from the printer push the roll firmly in until it touches the Roll Holder flange and reload the Roll Holder in the printer See Attaching the Roll Holder to Rolls P...

Page 137: ...small for the printer has been loaded Lift the Release Lever and load paper of the correct size See Paper Sizes User s Guide Paper has been loaded that is too small to print the test pattern for prin...

Page 138: ...ng jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred There is remaining roll paper but because it could not be advanced it...

Page 139: ...the OK button to stop printing 2 After removing the roll load and print on a sheet of the type and size of paper you have specified in the printer driver See Removing the Roll from the Printer P 18 Se...

Page 140: ...Important To disable this message if it is displayed repeatedly despite reloading paper for example choose Off or Loose in the Skew Check Lv setting of the printer menu However this may cause jams an...

Page 141: ...the recommended environmental conditions for the paper are met Note that various environmental conditions are recommended for various types of paper For details on the recommended environmental condit...

Page 142: ...top Printing and then press the OK button to stop printing The mode switches from take up mode to regular mode after you change the Take up Reel setting in the Set Adj Menu from Enable to Disable and...

Page 143: ...supported width for borderless printing Press the OK button to stop printing Use each type of paper only where the recommended environmental conditions are met For details on environmental conditions...

Page 144: ...n open the Ink Tank Cover and replace the Ink Tank for the color that does not have enough ink See Replacing Ink Tanks P 26 No ink left Cause Corrective Action There is no ink left There are no ink co...

Page 145: ...tion Not much ink is left Prepare a new Ink Tank We recommend replacing the Ink Tank with a new Ink Tank at this point if you plan to print large format or high quantity jobs No ink tank loaded Cause...

Page 146: ...e settings Cannot calibrate Cause Corrective Action The paper for printing a test pattern is soiled Otherwise you have loaded colored paper Press the OK button to clear the error Load unused paper com...

Page 147: ...ute Common calibration See Color Calibration Using the Printer Sensor User s Guide Set Set Exec Guide to Off on the Control Panel menu See Menu Structure P 64 Please calibrate using above paper Cause...

Page 148: ...a number Cause Corrective Action The printer has detected that the blue Switch on the platen needed in maintenance during printing is set away from the mark Set blue platen Switch of the indicated nu...

Page 149: ...ighten Lines and Colors P 97 PHeads wrong pos Cause Corrective Action The printheads are installed in the wrong positions Open the Top Cover and switch the Printhead used once in the right side to the...

Page 150: ...Replacing the Printhead P 37 The Printhead cannot be recognized because it is not installed correctly Follow these steps to reinstall the Printhead 1 Open the Top Cover 2 Reinstall the Printhead L if...

Page 151: ...is low Cause Corrective Action The Maintenance Cartridge is almost full You can continue to print but prepare a new Maintenance Cartridge to use when the message for replacement is displayed No Maint...

Page 152: ...here is no more space on the printer s hard disk Press the Stop button and stop printing Delete print jobs from the queue See Managing the Job Queue Deleting or Preempting Other Jobs User s Guide Dele...

Page 153: ...e Mail box full Delete unwanted data Cause Corrective Action 100 jobs are stored in the Personal Box Press the Stop button and stop printing Delete print jobs from the queue See Managing the Job Queue...

Page 154: ...number Cause Corrective Action An error requiring service may have occurred Write down the error code and message turn off the printer and contact your Canon dealer for assistance Hardware error xxxx...

Page 155: ...nformation is in the wrong format Check the data Turn off the printer and wait a while before restoring power and then resend the data You have uploaded firmware for a different model Check the firmwa...

Page 156: ...GARO Wxxxx x represents a number 154 Hard disk error 152 Hardware error xxxxxxxx xxxx x represents a letter or number 154 Ink insufficient 144 Ink tank is empty 145 Insufficient paper for job 136 Mail...

Page 157: ...rror 142 Roll printing is selected but sheets are loaded 137 Roll printing is selected 137 Sheet printing is selected 139 The following ink tanks cannot be recognized 145 The mail box is full 152 The...

Page 158: ...Ink level detection 130 Large Format Printing 93 Maintenance Cartridge 4 49 71 151 Media Take up Unit 72 83 Menu Operations 61 Menu Structure 64 Navigate 61 NetWare network 126 Paper Feed Slot 16 70...

Page 159: ...159 Memo...

Page 160: ...an Canon U S A Inc One Canon Park Melville NY 11747 U S A Canon Europe Ltd 3 The Square Stockley Park Uxbridge Middlesex UB11 1ET United Kingdom Canon China Co Ltd 15F Jinbao Building No 89 Jinbao Str...

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