Canon imagePRESS C7000VP Series, Trouble Shooting Information

Page: 51 / 137

Trouble Shooting Information for C7000VP series
Page 51
Rev. 2.0
2010/09/17
3.
Click ‘Edit’ button and make sure that all the po
rt check boxes are selected. Then, click
‘OK’ button.
4. Click ‘OK’ button to close the Windows Firewall setting screen
.
2.6
‘Invalid user data’ displays on browser when connecting to RUI

Description
There are some reported instances from the field where ‘Invalid user data’ was displayed on the
browser despite connecting to remote UI with identical IP address after replacing the machine.
This occurs because cookie that automatically sends user information to UI retains information
from the previous machine.

Condition of occurrence
1. Brower with the setting that does not accept Cookie
2. Time-out resulted from leaving over 15 minutes after authenticating once.
3. Attempt to access pages other than top page

Field remedy
If this occurs ‘after replacing the machine’, it is highly possible to be from (3) above. In this case,
check if the machine is not trying to access other than top page (http://IP address)
It might be possible to have this symptom when trying to access from the bookmark registered
on the previous machine.