Canon imagePRESS C7000VP Series Trouble Shooting Information Download Page 63

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Trouble Shooting Information for C7000VP series

Page 63

Rev. 2.0

2010/09/17



Check items at time of occurrence

Please collect the following items from the customer site.



P-Print at the time of tiger occurrence



Solid image for each color Y/M/C/BK at the time of tiger occurrence

* For the latest information, refer to

3.21 Starter overflow

Summary of Contents for imagePRESS C7000VP Series

Page 1: ...Trouble Shooting Information for C7000VP series Page 1 Rev 2 0 2010 09 17 imagePRESS C7000VP Series Trouble Shooting Information ...

Page 2: ...701 Additional contents 45 2 Operational Failure 47 2 1 Message prompting for toner supply 47 2 2 Message Check Punch waste tray 48 2 3 Cannot print in spite of Printing indication 49 2 4 Unavailable RUI although same IP address has been specified 49 2 5 Directory server name does not appear as SMB directory under browse 50 2 6 Invalid user data displays on browser when connecting to RUI 51 2 7 Wh...

Page 3: ...3 20 Streaks due to uneven gloss on the coated paper sub scanning 81 3 21 Starter overflow 82 3 22 Hue variation 2 83 3 23 Soiled back side of image toner overflow from the secondary transfer cleaner New item 84 3 24 2mm pitch banding New item 85 3 25 Uneven gloss on image entire surface New item 85 3 26 Uneven gloss on image unevenness at the center in vertical direction New item 86 3 27 Soiled f...

Page 4: ...ain scanning direction 119 7 Reference 120 7 1 Table indicating Fixing Temperature Shift 120 7 2 Addition of CP PRINT 122 8 Operations for Sublog iPRC7000VP 123 8 1 What is Sublog 123 8 2 What is RB SRAM UNIT 123 8 3 How to obtain RB SRAM UNIT 123 8 4 Points to note when collecting Sublog 124 8 5 When RB SRAM UNIT Is Not Equipped 124 8 6 How to Collect Sublog 124 8 7 Information Required at Log Co...

Page 5: ...ause Since the roller fixing spring B which retains the end of the fixing belt A contacted to the screw C and thereby was deformed the fixing belt failed to separate from the fixing roller D This caused the fixing belt to deprive temperature of the fixing roller as a result the fixing roller failed to reach the appropriate temperature within the specified period of time resulting in the error code...

Page 6: ...his caused the sensor flag to block off the light from the primary fixing pressure belt position sensors E PS301 and PS302 simultaneously causing the error code To deal with this the accuracy of position adjustment of the tracking detection arm adjustment plate was improved from the machines having the following serial numbers Model Starting Serial Number C7000VP 120V KTM00348 C6000 120V KTZ00001 ...

Page 7: ...ed E014 0100 indicates an error of the fixing drive motor M300 in the first fixing assembly Field Remedy When a similar symptom occurs inspect the shaft and replace it with a new one if chipping is confirmed Note Do NOT loosen 2 screws which fix the transmission drive unit red circle in the picture because the shaft and the gears can be replaced without removing the screws Be aware of red marking ...

Page 8: ... high volume of low duty image waste toner may clog at the waste toner joint assembly Measure for factory An agitating spring is added to break down the waste toner accumulated at the waste toner joint assembly Bringing waste toner feed screw into contact with the agitating spring and moving it up and down can prevent clog prevented at the joint assembly No Part Number Part Name 1 New FL3 0541 Was...

Page 9: ...il if it is soiled with toner 3 Replace the motor with a new one After installing turn the main power switch OFF ON 4 If the symptom still occurs replace the developing rail assembly with a new one FL2 6138 Patch Detect Cleaning Motor FM2 2109 Developing Rail Assembly Case 2 E018 0x13 keeps displaying after power OFF ON to clear 070A Jam Code or E733 0001 Description There are some cases where E01...

Page 10: ...102 after cleaning the edge registration detect assembly When the same symptom occurs go through the following steps in sequence E018 0102 is displayed when the edge registration patch sensor causes shutter related error Field Remedy 1 If the side scraper FL2 2025 in the edge registration detect assembly has been soiled like 1 clean it then turn the main power switch OFF ON If the symptom still oc...

Page 11: ...s carried causing the error code Field Remedy Perform the following Steps 1 though 5 which the service manual describes if the symptom still recurs perform Step 6 1 Clean the dust proof glass 2 Re fit the drum unit Note Be sure to connect the connectors of the potential sensor and the pre exposure lamp 5 In service mode COPIER Display DPOT check the values of V00 Y M C K through VFF Y M C K If tho...

Page 12: ...00msec after output of the primary corona high voltage starts Y 1 M 2 C 3 and Bk 4 Field Remedy 1 In service mode COPIER Counter DRBL 1 PT DR M check the counter reading if it is in the order of 580000 or higher replace the magenta drum with a new one Bk PT DRM Y PT DR Y C PT DR C If the symptom still occurs go through the following steps 9 Turn the main power switch OFF ON 10 Refit all the connec...

Page 13: ...ugh the upper portion does so After the front cover is closed be sure to make sure that both upper and lower portions fit completely to the main body 13 Refit the connector of the secondary transfer pressure release motor M184 14 If the symptom still occurs replace the secondary transfer pressure release motor with a new one FK2 3124 Stepping DC Motor 1 11 E078 0001 Description There are some repo...

Page 14: ...e forward trip of the HP search The possible cause of this error is a fault in the scanner HP sensor the scanner motor or the reader controller PCB Field Remedy 1 When the same symptom occurs check if the harness of the cooling fan front rear has been pinched 2 If the harness has been pinched suspect removal of harness covering and replace the fan with a new one Refer to Appendix 2 Fan installatio...

Page 15: ...osing the main station s door 24V output was confirmed E260 2000 5V 13V power supply error E260 0002 When activation of 24V 2 cannot be detected even when 1 sec elapsed after the relay and remote signal was turned on E227 0001 When activation of 24V 1 cannot be detected even when 1 sec elapsed after the relay and remote signal was turned on Cause The connectors in the 24V power supply 2 were not f...

Page 16: ... lower limit sensor PI19 and CON12 of the stacker controller PCB QPM 186 Stack tray up down motor M08 and CN3 CN4 on the motor driver A08 CON31 of the stacker controller PCB QPM 186 J8 and J608 which connect the motor driver A08 and the stacker controller PCB QPM 186 1 Replace the stack tray lower limit sensor PI19 with a new one 2 When the symptom still recurs check whether the chain or the warm ...

Page 17: ...Trouble Shooting Information for C7000VP series Page 17 Rev 2 0 2010 09 17 ...

Page 18: ...the feed belt shift motor operation starts Knurling error Cause This machine stapled more than the specified number of sheets at a time Field Remedy Before making copies check paper type and the number of sheets to be stapled at a time Reference The following describes the specifications for stapling Weight of paper of sheets applicable Small size Large size 64g to 80g 100sh 50sh Over 80g to 81 4g...

Page 19: ...indicated when copies or printouts were output after this machine had started up When the same symptom occurs go through the following steps in sequence E747 051B can be displayed when an error occurs in the main controller PCB MAIN M Field Remedy 1 Turn the main power switch OFF and then ON 2 If the symptom still occurs turn the main power switch OFF and clean the terminals of the following board...

Page 20: ... to identify a connector plugged to the wrong jack from the error code when the same error occurs at time of relocation of this machine or service work for the drawer connector mount check to see if each connectors are connected to the correct jack Note When detaching re attaching the drawer connector to connect the main station and sub station during installation or relocation be sure to work not...

Page 21: ... to this code is FM508 mounted in the power unit station Cause The lead wire of the 3 pin connector of FM508 or 3 pin connector J1035 on the MAIN M board contacts the flame plate of the power unit station because of a cause such as wire pinching Reference The wire is routed from J1035 of the controller BOX via the relay connector to FM508 by harness connection J1035 Controller Box Panel Mount Ass ...

Page 22: ...outing modify it 3 If there is no problem with the wire routing replace the DC power supply assembly 13V non all night power supply or the main controller PCB M with a new one FK2 2712 DC Power Supply Assembly 13V FM2 7813 Main controller PCB Assembly M MAIN CONTROLLER BOX Panel Mount relay area of J10 J1035 J1035 Main controller PCB M DC Power Supply Ass y 13V UN507 J10 Upper side is 1P ...

Page 23: ...following service mode service mode COPIER Function CLEAR ERR After that turn the main power switch OFF ON so that the error code will be cleared Be sure to turn the switch of the pick up delivery optional equipment ON first and then the main engine Otherwise the machine fails to recognize the optional equipment Reference The error codes that require the error clear operation are as follows E000 E...

Page 24: ...s error code is detected when the phase unlock state is detected for 2 sec continuously 10 sec after the fan is turned on Field Remedy 1 Check the lead wire of connector on the primary fixing separating cooling fan 1 has NOT been pinched 4 If the lead wire has been pinched repair it If not re fit the connector 5 If the symptom still occurs re fit J4372 and J4360 connectors of the primary fixing in...

Page 25: ... enter 84 using the numeric keys OK FAN ON check the operation of the fan If the fan has no problem it will rotate for 10 sec at full speed 2 If the fan does not rotate re fit the connector of the fan FM358 to correct such a problem as poor contact 3 If the symptom still occurs re fit the fixing duplexing drawer connectors fitted on the front and back sides 4 If the symptom still occurs re fit J41...

Page 26: ...s 30 or less Cause of occurrence Highly possible Soil on the ATR sensor 1 Cause of occurrence Low possible Faulty pressure for developing assembly Broken wire of ATR sensor Damaged ATR sensor Malfunction of ATR patch detection shutter E020 0x85 Error Description Fault at sampling 1 in patch image A difference between the values in service mode COPIER Display DENS DENS S Y M C K and P D P Y M C K i...

Page 27: ...r in ATR patch image density COPIER Display DENS DENS S Y M C K is more than 880 Cause of occurrence Highly possible Image density is too low 2 Cause of occurrence Low possible Soil on the ATR sensor Faulty pressure for developing assembly Broken wire of ATR sensor Damaged ATR sensor Malfunction of ATR patch detection shutter E020 0x92 Error Description Lower limit error in developer density COPIE...

Page 28: ...Abnormal toner supply 3 Cause of occurrence Low possible Short circuit of harness for ATR sensor Occurrence of Tiger stripe E020 0xB1 Error Description Upper limit error in signal value of toner density sensor While printing COPIER Display DENS SGLL Y M C K is 192 or more for Y and 126 or more for M C K for 5 prints continuously T D ratio is too low Cause of occurrence Highly possible Disconnected...

Page 29: ...ensor occurred at less than 250K intervals of periodic cleaning maintenance for ATR sensor Or b Shorten the interval of cleaning maintenance 2 Image density is too low As possible causes of low image density soiled primary charging assembly faulty laser soiled dust proof glass faulty drum faulty developing and etc are conceivable However faulty developing is the most likely For this reason check t...

Page 30: ... A4 LTR Service mode COPIER Display DENS DENS YMCK Y 1or more M C K 2 or more Check Any occurrence of developer overflow Any occurrence of Tiger stripe Yes Replace developer Clean in the machine Execute the above Replace developing assembly Service mode COPIER Adjust DENS HLMT TY M C K Settings If it is 4 at this point change it to 9 If it is 9 at this point change it to 10 Note Density might decr...

Page 31: ...Trouble Shooting Information for C7000VP series Page 31 Rev 2 0 2010 09 17 1 27 E194 and Color Registration Failure ...

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Page 42: ...assembly is broken the ball of the ball bearing comes off and gets into the engaged gears the drive is not transmitted and E842 0211 occurs Field Remedy If the gear FU6 0469 000 53T gear FU6 0470 000 with the broken bearing fitted is damaged replace the gear As a permanent measure the design will be changed to increase the strength of the bearing FU6 0470 000 FU6 0469 000 ...

Page 43: ...e in connecting the relay drawer connectors 1 and 2 at the lower side of the back of the sub station Remedy If the above symptom occurs check whether the relay drawer connector has been correctly connected at the lower side of the sub station If it is incorrectly connected connect it correctly 1 Drawer connector upper purple 2 Drawer connector lower yellow A Correct B Incorrect ...

Page 44: ...nly but on the drawer connector mount to prevent incorrect connection of the relay drawer connector 3 Relay drawer connector mount 4 Screws 4 pcs When replacing the primary secondary fixing intermediate unit there are parts to be transferred from the old unit to the new unit If the 2 shorting connectors 5 for identifying the region among them are not mistakenly connected E750 2012 error occurs sim...

Page 45: ...E805 Y701 Additional contents Cause When attaching detaching the fixing belt the primary fixing separation fan cable 1 slides stress is applied to the relay connector 2 and the cable is cut Primary fixing assembly lower 1 Primary fixing separation fan cable 2 Relay connector 3 Fan ...

Page 46: ...he following measure Technical Publication TP10 068 1 As in P 2 secure the primary fixing separation fan cable 1 while placing the tie wrap 5 to the left of the wire saddle 4 The actual color of the cable is black P 2 Primary fixing separation fan 1 Primary fixing separation fan cable 3 Fan 4 Wire saddle 5 Tie wrap 2 As in P 3 connect the cable of the fan 3 with the primary fixing separation fan c...

Page 47: ...indicated as 1 No toner left with I O check Cause Toner was adhered inside the joint with toner pipe of hopper assembly The joint with toner pipe is Black Shutter with part number FM2 2332 Field Remedy Remove the toner inside the joint It was confirmed that when the unit was reassembled after removing the toner P015 14 indicated 1 and then the supply motor started running and after a few seconds t...

Page 48: ...en mounting the punch chip case the flag 2 of the punch dust box upper 1 failed to be in the normal position and thus the punch chip case sensor PS40 3 failed to detect it Field Remedy When the above mentioned symptom occurs loosen the 6 screws that fix the punch dust box upper 1 and move the box in the direction of the arrow A by the distance of the screw hole play then tighten the screw to fix t...

Page 49: ...g C or higher check the installation status of the pressure roller In the actual example it displayed 143 deg C 3 If there is a installation failure found such as the pressure roller comes off from the shaft support etc reinstall it If the insulating bush etc on both sides is broken replace the insulating bush Cause 2 If Bit SW in service mode for the paper delivery accessories is set to ON the ma...

Page 50: ... system administrator whether File and Printer Sharing can be active for the server as an exception for the Windows Firewall If the exception can be allowed follow the steps described in the attached document Windows Firewall Exceptions Setting Procedure If it cannot be allowed due to the security policy propose FTP or WebDav as a substitution Windows Firewall Exceptions Setting Procedure When you...

Page 51: ...P address after replacing the machine This occurs because cookie that automatically sends user information to UI retains information from the previous machine Condition of occurrence 1 Brower with the setting that does not accept Cookie 2 Time out resulted from leaving over 15 minutes after authenticating once 3 Attempt to access pages other than top page Field remedy If this occurs after replacin...

Page 52: ...ion Delivery Settings Paper Information settings 2 8 Full adjustment for auto gradation cannot be completed Description There are some reported instances from the field where full adjustment for auto ration was unable to complete with a message Auto gradation is suspended Start adjustment again although quick adjustment was completed normally Cause The setting values for all the items of P PASCAL ...

Page 53: ...picture above This will make the developing assembly and the developing drive unit out of gears As a result when the machine is activated a noise is generated due to inadequate gear engagement Subsequently if the gears break neither developing cylinder nor developing screw rotates resulting in the occurrence of E020 Figures above show the location where developing assembly engages with developing ...

Page 54: ...ive unit is cracked replace the gear as well How to distinguish old and new Developing Drive Shaft FM2 2107 P Kit side If the symptom still recurs even with this measure proceed to Measure 2 to replace the developing drive unit Bearing Bearing Distance from bearing to shaft leading edge New 7 2mm Old 8 2mm FM2 2107 developing drive shaft Shift bearing push on part 1 0mm to the direction of the sha...

Page 55: ...amount so that even when the gear on the side of developing rail escapes the gear on the developing drive shaft follows If the symptom still recurs even after Measure 1 above replace the developing drive unit FM2 2099 with a new one How to distinguish old and new Developing Drive Unit FM2 2099 machine side Developing motor mount cut by 1 7mm Length of hollow part New 21 1mm Old 19 4mm ...

Page 56: ...art is availbale at time of occurrence filing at the arm side should be performed Developing drive unit seen from the front after removing P KIT 1 Remove the P KIT and unfasten two screws at the arm from the front Be care not to drop the screws 5 File the portion circled in red by approximately 1 7mm however it is acceptable up to 2 0mm As a guide file here by 1 7mm acceptable up to 2 0mm with fil...

Page 57: ...ing describes the way of accessing them Step1 Step2 At this time knock the hook of spring This will prevent the spring from dropping Remove the 2 screws and detach the developing high voltage contact The cable is connected behind the contact So it s impossible to remove it completely Remove the 3 screws and remove the gear unit together with the support plate Be careful not to drop the spring Knoc...

Page 58: ...ery outlet on the control panel Field Remedy Disable High Volume Stack Mode at Additional Functions This allows free setting on the control panel for the delivery outlet 2 11 The red warning light blinks and print operation is not accepted New item The red warning light may blink and print operation not be accepted even when the UI does not show the state of door open This state is generated when ...

Page 59: ... the refresh roller loosens and there generates a state of insufficient pressuring of the refresh roller against the fixing roller the refresh roller is driven with insufficient gear engagement for driving the refresh roller Field Remedy Tighten the screw loosened as described above The roll retaining plate may have been deformed In this case replace the part Reference Change into the locking scre...

Page 60: ...oping drive assembly Field Remedy Check the state of breakage and replace the developing rail assembly and or developing drive assembly Check whether the measures in 2 9 Noise from around developing drive assembly Cracked developing drive gear have been implemented 2 14 Breakage of the splatter prevention sheet at the end of the developing assembly New item Description Abrasion against the drum ca...

Page 61: ...assembly Measure at replacing the spatter prevention sheet Apply toner not only to the surface of the sheet indicated above but also to the inside of the sheet friction area between the sheet and the developing cylinder Measure for the new developing assembly The clear toner is applied to the inside of the sheet at shipping As indicated above apply toner only to the external side of the sheet Brok...

Page 62: ... OPTION BODY SL RATIO 1 Level 1 COPIER OPTION BODY SL DRIVE 6 Level 1 COPIER OPTION BODY SL DUTY 1 Level 2 COPIER OPTION BODY DEVL VTH 5 Level 2 COPIER OPTION BODY LOW DUTY 7 Level 2 COPIER OPTION BODY ADJ VPP 2 Level 2 COPIER ADJUST DENS P TG Y 20 Level 2 COPIER ADJUST DENS P TG M 0 Level 2 COPIER ADJUST DENS P TG C 16 Level 2 COPIER ADJUST DENS P TG K 16 Level 2 COPIER ADJUST DENS HLMT PTY 9 Lev...

Page 63: ...010 09 17 Check items at time of occurrence Please collect the following items from the customer site P Print at the time of tiger occurrence Solid image for each color Y M C BK at the time of tiger occurrence For the latest information refer to 3 21 Starter overflow ...

Page 64: ...nd go to Step 5 If the symptom was not improved replace the fixing belt with a new one 5 Detach the fixing belt from the fixing belt assembly found in the first fixing assembly and then wipe SILICON OIL S400 off the oil roller inlet roller pad cover and inner surface of fixing belt with lint free paper moistened with alcohol 6 Place one sheet of A4 size paper in the landscape orientation and cut i...

Page 65: ...100 sheets of A4 size paper to check to make sure that the applied oil does not leak out of each end of the fixing belt 6 If the applied oil should leak out wipe it off from the surface of fixing belt and the fixing roller with lint free paper moistened with alcohol FY9 1030 Dropper FG5 3918 Oil S400 FL2 6530 Fixing Belt FL2 5453 Oil Roller FC6 1254 Inlet Roller FL2 6259 Pad Cover FL2 6945 Fixing ...

Page 66: ...OFF 0 OFF 1 ON 2 Replace the secondary transfer external roller and the secondary transfer cleaning brush roller 2 pcs at the same time Otherwise a difference in abrasion between these two rollers may worsen this symptom 3 Clear these rollers counter to 0 after replacement in the service mode below COPIER Counter DRBL 1 2TR R0LL secondary transfer external roller COPIER Counter DRBL 1 2TRCL RL sec...

Page 67: ...s are detected as being 192 or higher for Y and 126 or higher for M C K service mode level 1 COPIER Display DENS SGLL Y M C K Reference The meaning of the notation X at the second digit of sub code of E020 error is as follows 1 yellow 2 magenta 3 cyan and 4 black Field Remedy 1 In service mode level 2 COPIER Display DENS SPL LG Y M C Bk check the setting value of respective modes If 01 appears in ...

Page 68: ...rs go through the field remedy below Cause Since J1131 connectors which extend from respective DC controller PCBs 1 through 3 to the laser unit had poor contact the cyan laser beam was not output properly Field Remedy 1 Refit all J1131 connectors on the DC controller PCB 1 3 2 Refit J3553C on the laser driver sub PCB UN173 Reference For other colors refer to the matrix below Color DC controller PC...

Page 69: ...neven density occurred in the sub scanning direction at high density areas of output images In this case A4R size originals were used Cause Printing an original with a low image ratio caused a downturn in consumption of toner inside the developing assembly causing toner clump C between the developing sleeve D and the blade B This caused uneven toner coating on the sleeve Field Remedy For the lates...

Page 70: ...ng a trace uneven gloss from the delivery reversing roller may appear Cause In continuous printing of larger toner deposit images solid images etc excessive wax may remain on the image surface after the fixing process Wax on the image surface is grazed by the delivery reversing roller and the gloss on the grazed portion is increased Field Remedy Change the feed method to straight feed face up feed...

Page 71: ...ller Field Remedy 1 Clean the refresh roller and the refresh cleaning roller Use lint free paper impregnated with alcohol for cleaning 2 If no improvement is seen execute the fixing roller refresh in service mode Enter service mode from any of the following paths COPIER FUNCTION MISC P FX1 CL E for refreshing the primary fixing roller COPIER FUNCTION MISC P FX2 CL E for refreshing the secondary fi...

Page 72: ...e foreign material that entered in the developing assembly Cause On rare occasions a fine foreign material enters into the developing assembly Since this material has low resistance leakage occurs between the drum and sleeve As a result dirt of the pinhole is printed in an image output Field Remedy Replace the developer If no improvement is seen replace the developing assembly Image sample ...

Page 73: ...rinting of larger toner deposit images solid images etc excessive wax may remain on the image surface after the fixing process In case of 2 sided printing in the single fixing path wax on the first side image is grazed by the bypass decurler belt after passing the primary fixing assembly twice and the gloss on the grazed parts is increased Field Remedy Switch to the tandem fixing path through user...

Page 74: ...uide and roller causing marks shaped like raindrops in the image Field Remedy Clean the roller and the guide of the tandem feed assembly 1 Cleaning points Tandem guide 1 Tandem feed roller 2 Internal delivery roller 3 1 Cleaning method Alcohol solution lint free paper 2 How to access each part a Open the front cover of the sub station b Raise the lever C A1 1 and open the C A1 guide ...

Page 75: ...ev 2 0 2010 09 17 c Clean the tandem guide 1 and the tandem feed roller 2 d After pulling out the secondary fixing assembly open the internal delivery unit e Detach the guide cover 1 by unfastening 2 screws f Clean the internal delivery roller 1 Image sample ...

Page 76: ... the following field remedy Cause A metal powder soiling existed on the surface of the secondary transfer internal roller Field Remedy 1 Taking care not to cause damage to the ITB belt detach the secondary transfer internal roller unit A and then clean the secondary transfer internal roller B with lint free paper moistened with alcohol 3 Return the detached secondary transfer internal roller unit ...

Page 77: ...dy 1 Check the sliding performance of the gears In a heavy sliding condition there may be foreign objects on the shaft and inner circumference of two types of gears 3 and 4 In this case clean the shaft and inner circumference with lint free paper containing alcohol 4 If the problem is not eliminated after performing the foregoing procedure replace the photosensitive drum cleaner drive gear 5 1 Dev...

Page 78: ...PIER FUNCTION MISC P GRID ADJ By referring to the test page perform the adjustment while checking the density difference If you want the results to be more accurate it is desirable to use a reflection densitometer X rite not to visually check 3 16 Boomerang Description On the machine with the toner anticoagulation control implemented a measure against coating failure toner coagulation crumbles and...

Page 79: ... 60mm pitch in main scanning direction due to 22 85T gear breakage in the primary fixing drive assembly FM2 2200 Field Remedy 2 Rotate only the primary fixing assembly manually and check whether there are any areas where it is not rotated smoothly during the rotation If there are such areas eliminate the factors causing this symptom 3 If such areas do not exist check whether 22 85T gear 1 in the f...

Page 80: ...a will become wider In the event that the symptom is identified as sleeve ghost make the service mode setting change below Field Remedy 1 Check toner density in the developing assembly and ATR patch value Toner density in the developing assembly Service mode Level 1 COPIER DISPLAY DENS DENS Y M C K ATR patch value Service mode Level 2 COPIER DISPLAY DENS DENS S Y M C K 2 Depending on the value of ...

Page 81: ... with other area The amount of wax applied to the external heating roller may be too much Solution 1 Perform the setting change to increase the frequency of the refresh roller operation Refer to 5 1 Description on fixing roller refresh operation and its execution timing As a negative effect the roller life will be shortened Also depending on the setting the productivity will be degraded because th...

Page 82: ... M C K 2 If toner density displays 1 or higher change the setting as follows Service mode Level2 COPIER ADJUST DENS HLMT PTY M C K If it is 4 at this point change it to 9 If it is 9 at this point change it to 10 Note that the density will be degraded as a negative effect 3 If toner density displays lower than 1 change the setting as follows Service mode Level2 COPIER ADJUST DENS P TG Y M C K Input...

Page 83: ...ice mode setting allows patch background detection at the same time as ATR patch detection and ARCDAT patch detection resulting in eliminating the effect of reading error from patch detection value caused by soiled patch detection sensor However productivity for shorter than B4 size paper feed direction declines at this setting e g for A4 LTR declining from 70ppm to approx 65ppm Note If feeding wi...

Page 84: ...ansfer assembly FM2 2173 000 and the waste toner feed screw FC6 8235 000 cannot feed the waste toner The waste toner accumulates in the secondary transfer cleaner and the transfer roller FC5 9331 000 may be soiled causing soiled back side of printouts Field Remedy The stirring ball FC7 4633 000 has been installed in the screw of the secondary transfer cleaner to break the clump of waste toner and ...

Page 85: ...th a large amount of toner deposit uneven gloss uneven density of paddle pattern may appear on the images It tends to occur especially with heavy paper heavy coated paper Cause In printing images with a large amount of toner deposit e g solid image the amount of wax precipitated at the images after fixing increases Images with a large amount of toner deposit tend to be glossy The difference in glo...

Page 86: ...ith thin paper thin coated paper Cause In printing images with a large amount of toner deposit e g solid image the amount of wax precipitated at the images after fixing increases Images with a large amount of toner deposit tend to be glossy The difference in gloss on the images tends to be obvious according to the difference in times of cooling and solidification of wax components that have been m...

Page 87: ...match in the setting of the secondary transfer voltage Deteriorated performance of the ITB cleaning due to mismatch in the setting of the ITB cleaning bias Check Flow Soiled front side of image fault in ITB cleaning occurs 1 Check the life of the transfer part 2 Implement the flow for optimizing the setting of secondary transfer 3 3 Implement the flow for optimizing the setting of ITB cleaning End...

Page 88: ... transfer Set the REF value in service mode setting secondary transfer transfer cleaning high voltage Set 0 in all items except the following items in service mode Level2 ADJUST HV TR 1 3 side 2TC I11 7 2 3 side 2ELSW 1 Output images to check blue 17 gradations Paper Media used Mode PG4 TXPH1 THRU0 COROR M C 1 Y K 0 2 sided 1 sheet End YES No In Media Settings set Secondary Transfer Voltage Adjust...

Page 89: ... 2 cm manually in advance 2 Output two sided 30 sheets of images for checking the level of soil in the setting of secondary transfer Paper Media used Mode PG4 TXPH1 THRU0 COROR M C 1 Y K 0 2 sided 1 sheet Change the value of ITB Image Clear Adjustment in the direction and check the level of soil again implement the above steps 1 to 3 Return the setting to the one before the change Is the output im...

Page 90: ...ocedure 2 Check the surface of the idler roller involved If there is a flat area of the roller due to abrasion the idler roller needs to be replaced 3 If there is any abnormality in other rollers than the roller A remove the ITB If the only idler roller that has a problem in rotation is the roller A it is possible to implement the following operation It is unnecessary to remove the ITB 4 Remove th...

Page 91: ... reverse order of steps 1 to 4 Notes at assembly If grease attaches to the area that is in contact with the ITB remove it with alcohol Fit the cut off of the grounding spring to the projection of the sintered busing When securing the grounding spring with the screw tighten the screw while keeping the grounding spring from being twisted 3 29 Distorted toner image due to wax New item Description Pro...

Page 92: ...s to this area Remove it with scale etc The estimated interval of cleaning is passage of 300 000 sheets of A4 paper however it varies according to the usage condition such as image duty Check the accumulation of wax on a timely basis Cleaning points Lower edge of the separation plate between the machine and the fixing station Estimated interval of cleaning Cleaning is necessary before an icicle dr...

Page 93: ... a suggestion of this symptom consider whether change in the media they use should be proposed As for the machine change the setting in the following service mode user mode to prevent carrier from being attached to images as far as possible LEVEL 2 COPIER OPTION BODY ADJ VPP 2 1 LEVEL 2 COPIER ADJUST V CONT VCONT Y M C K 0 30 LEVEL 2 COPIER ADJUST V CONT VBACK Y M C K 0 30 Adjustment of the second...

Page 94: ...paper feeding force causing 010E 0209 020A Jam Code 010E Jam Code can be displayed when a delay jam occurs at the pre registration sensor PS146 0209 Jam Code can be displayed when a stationary jam occurs at the pre feed sensor 1 PS140 020A Jam Code can be displayed when a stationary jam occurs at the pre feed sensor 2 PS141 Field Remedy When it is noticed that the symptom is caused by a broken spr...

Page 95: ...to rotate Accordingly 012A jam merger path lower sensor PS321 delay jam was generated Cause The bushing which is fixed onto the decurler grounding plate FC7 1601 made a skew contact with the shaft when it was fixed Field Remedy Apply conducting grease on the bushing and mount the decurler earth plate ensuring that the plate is straight This time damage to the shaft occurred at the bypass decurler ...

Page 96: ...iled to rotate Reference The reason why this jam code does not appear with A3 size paper is that the paper can separate under its own weight with no help of the shaft roller In order to prevent the timing belt from slipping off the 23T pulley the shaft of roller shaft E was extended so that the pulley guide C can be attached outside the 23T pulley The pulley guide is fixed with a resin ring E When...

Page 97: ...n paper like 64g NPI high grade 0114 and 0115 JAM occurred frequently with duplex print Thin paper does not have stiffness and fundamentally is a severe condition to this symptom Field Remedy Change the setting to paper database Thin paper and monitor for improvement Clean the first fixing inlet guide with alcohol ...

Page 98: ... Description Pick up failure or multi feed may occur in some media if the pick up air flow is not optimized in Media Settings The following is the method of optimizing the pick up air flow How to adjust the pick up air flow Step 1 Turn off the power of the machine Step 2 Pull out the deck remove the 4 screws and detach the internal cover Inner cover ...

Page 99: ...Trouble Shooting Information for C7000VP series Page 99 Rev 2 0 2010 09 17 Step 3 Detach the front cover of the deck Step 4 Detach the cable cover at the right side of the deck Cable cover ...

Page 100: ...locations Step 6 Extend the cable having been tied and close the wire saddle Note Be careful not to make the cable be in contact with the edge of the plate etc and broken On this occasion do not disconnect the connector If disconnecting it with the power on forced shutdown is necessary Edge saddle Wire saddle Connector ...

Page 101: ...ate shown in the photo below set papers on the deck and close the deck Note On this occasion do not disconnect the connector If disconnecting it with the power on forced shutdown is necessary Be careful not to make the cable be in contact with the edge of the plate etc and broken When closing the paper stock assembly be careful not to drag the cover of the paper stock assembly on the floor and dam...

Page 102: ...ng Information for C7000VP series Page 102 Rev 2 0 2010 09 17 Step 9 Observe the behavior of papers being picked up from the location indicated in the red circle on the photo below View seen from the observance point ...

Page 103: ...r of floated sheets is stable approx 10 to 20 sheets There is an appropriate distance between the ceiling of the paper stock assembly and the uppermost paper slightly less than 10 mm The leading edge of paper is not lowered by air does not vibrate finely or move significantly 2 Too strong air pressure A stack of several sheets is floated at the area near around the ceiling of the paper stock assem...

Page 104: ...ll also ease the execution condition of the refreshing operation c 1 Default value 0 perform the refreshing operation for about 30 sec to 60 sec The time spent for the operation changes depending on the media size counter c 2 Adjustment range between 5 30 sec to 5 330 sec Changing the value by 1 will increase decrease the length of time spent for the operation by 30 sec Selecting a positive value ...

Page 105: ...city of the aforementioned Finisher units is specified like the above on requests from the field the units were so designed that they staple more than the number of sheets described above with regard to all basis weights in case the total number of sheets to be stapled is set within 100 sheets But please be informed that a problem may occur when the units staple more than the number specified abov...

Page 106: ...T screen Field Remedy While pressing down 1 and 7 keys turn ON the main power switch Then in service mode COPIER Function SYSTEM select DOWNLOAD to enter the download mode and then upload the data with SST 5 5 Description of features of Function Expansion PCB on DC Controller PCB 1 2 Description The Function Expansion PCB is a sub board that is screwed on the DC Controller PCB 1 2 When it is repla...

Page 107: ...justing the Image Location on a Custom Paper Type 1 Press Additional Functions System Settings Paper Type Management Settings 2 Select a paper type that you want to edit from the list press Details Edit 3 Press Change next to Image Location Adjustment 4 Press Test Print 5 Select the paper source press Start Print 6 Check the image location on the test print ...

Page 108: ... value on the test print by pressing or then press OK The image will be shifted to the direction of paper feeding by pixels you have input The image will be shifted to the opposite direction of paper feeding by pixels you have input Note The value you have input will be cleared every time when you open the window above 1 pixel 0 042mm Paper Feeding Direction ...

Page 109: ...he value on the test print by pressing or then press OK The image will be shifted leftwards in the direction of paper feeding by pixels you have input The image will be shifted rightwards in the direction of paper feeding by pixels you have input Note The value you have input will be cleared every time when you open the window above Paper Feeding Direction ...

Page 110: ...press OK a Enlarges or reduces the image in the direction that is parallel to the feeding direction according to the inputted ratio b Enlarges or reduces the image in the direction that is perpendicular to the feeding direction according to the inputted ratio 3 2 Adjusting under Test Print Value Entry 1 Press Test Print Value Entry 2 Input the length of the test print paper on both Front Side and ...

Page 111: ...istration of some paper types On The paper length is accurately measured for two sided printing The measured value is then calculated to adjust the position of the image on the second side Off The paper length is not measured for two sided printing The value set for the Lead Edge Alignment Adjustment mode is used directly to adjust the image position Note If you switch between On and Off check the...

Page 112: ... paper The skew correction roller is located in the feeding unit of the marking engine It adjusts the registered position of fed paper by pushing the paper diagonally against the wall inside the feeding unit If the setting of skew correction level is incorrect the printed image is slanted To increase the pressure and speed of the skew correction roller to push the paper as shown below press Note T...

Page 113: ...y areas is low White spots appear on the high density areas Uneven glossy areas may occur in the high density images Paper surface is rough such as embossed paper and white spots may appear on the concave side Outlines in high density images may blur Note Changing this setting may affect the settings in ITB Image Clear Adjustment ITB Paper Detachment Adjust and Tail End White Patch Correct Readjus...

Page 114: ...hly In this case adjust the settings of the paper detachment from the ITB of custom paper type Case where adjustment in direction is recommended Case where adjustment in direction is recommended Image Failure If the result is unsatisfactory even after increasing the value If toner smears appear on the edge of high density areas Paper feeding If the result is unsatisfactory even after increasing th...

Page 115: ...usting the Secondary Transfer Voltage value in the direction Changing the value extensively may affect the output quality So adjust while checking the output image Adjusting the Saddle Stitch Position of a Custom Paper Type 1 Press Change next to Saddle Stitch Position Adjust 2 Press either of triangles to adjust the saddle stitch position press OK If you are using the Saddle Stitch mode of the op...

Page 116: ...les may be slightly different on each piece of paper In this case you can make fine adjustments to the positions of the punch holes to compensate this error For example if the positions of the punch holes on multiple paper types in the Sheet Insertion mode are not exactly the same you can use this mode to make fine adjustments Increasing the setting value will shift the positions of the punch hole...

Page 117: ...tion Amount Depending on the paper type and paper curl the size of the area on the tail end of the paper where white patches appear may differ You can use this feature to adjust the starting position to correct the area The default position of the Tail End White Patch Correction mode starts at 20 mm from the edge of the paper You can shift the starting position by pressing or To expand the area 21...

Page 118: ... is negated by adjusting the paper in the opposite direction to which it is curled Make test copies or prints on the paper that you have adjusted and check the curl correction level Note This mode may affect paper feeding Since increasing the value to a great extent may cause paper jams adjusting the values in small increments is recommended Reference To determine the direction of the paper curl p...

Page 119: ...5 5 both sides of visual correction cannot be performed When checking the correction values after transmitting the measured data from EyeOne the correction values of 5 5 area are used as they are for the correction values of 6 6 area for both sides Users may indicate shading in the image area that is broader than measured range on the paper if actual user data is SRA3 Compared to the other areas i...

Page 120: ...label Vellum Cotton default control temperature Media not supported Mode 1 Prioritize fixing performance on 257 300gsm In case 257 300gsm is set as Frequently Used Max Basis Weight Higher than that of IMAGE PRIORITY mode Almost the same as that of IMAGE PRIORITY mode Name of PRODUCTIVITY PRIORITY modes Properties Surface nature Mode 3 Lower Upper limit is set to 180gsm thin coated media of 80 105g...

Page 121: ...ided coated Recycled Embossed Film label Vellum Cotton default control temperature Media not supported ANY Media fed only to primary fixing Note on IMAGE PRIORITY mode For 2 sided coated media of 80 105gsm in basis weight and LTR R or smaller in size the control temperature is set commonly in IMAGE PRIORITY and PRODUCTIVITY PRIORITY modes To maintain feeding performance the temperature is set lowe...

Page 122: ...ature inside machine COPIER DISPLAY ANALOG TEMP HUM Humidity inside machine COPIER DISPLAY ANALOG HUM ABS HUM Absolute moisture content COPIER DISPLAY ANALOG ABS HUM CNT TYPE EFI controller type COPIER OPTION INT FACE CNT TYPE Total Counter indicated by pressing the counter key COPY SERVICE REPORT ENVIRONMENT LOG REPORT JAM ERR HISTORY REPORT CP PRINT may contain some information necessary for qua...

Page 123: ...ware factor 8 2 What is RB SRAM UNIT RB SRAM UNIT is the PCB for the service that is prepared from iPRC7000VP and stores the Sublog This unit is that SRAM and the buttery for SRAM backup are added to the RB A board function equipped on CL2 controller board Even you turn off the power the Sublog contents can be stored By using the RB SRAM UNIT the following merit can be taken Merit of using RB SRAM...

Page 124: ...ple Sublog files can be collected by the auto collection 1 Equip the RB SRAM UNIT on the controller PCB of iPRC7000VP Even this unit is not equipped 2MB logs can be collected using DRAM 2 Make a failure 3 Write the Sublog data stored on SRAM or DRAM to the device s HDD as a file 4 Collect the Sublog file in the HDD Collection method is either one of the following 4 1 SST is used 4 2 USB memory is ...

Page 125: ...s to implement the step 3 and collect the logs for failure analysis after asking them At this time UI is locked during the log collection so please direct the operators to wait until the UI responds If the operators do not implement the step 3 service technicians visit to the user site and implement the step 3 Please direct the operators to unplug the network cable so that they can maintain the sa...

Page 126: ... bin to sublog10 bin can be stored Note In the future version upgrade a beep which is heard when data is collected and copying the data is completed will be added This is not supported in System v10 15 4 Collecting the Sublog file which was generated in the HDD The logs stored in the HDD can be collected using the following methods You cannot collect the data unless you activate the device by pres...

Page 127: ...ition to the users and inform that their log information is not disclosed to anybody except the responsible departments 8 8 2 Setting methods to collect Sublog automatically If you set the following service mode setting from Service mode Level2 Sublog can be automatically stored at various events occurrence During this auto collection the screen is locked so please explain the users about this con...

Page 128: ...ted by overwriting Then an empty space is searched in the order from SUBLOG01 to 10 txt and the data is copied With this specification SUBLOG txt is always recorded the latest log When referring from 01 to 10 the time stamp of the file system is referred for judging new or old When all between 01 and 10 are used the latest file is overwritten When excerpting all files are encrypted as SUBLOG01 to ...

Page 129: ...e 2 screws 1 and then detach the harness guide cover 2 3 Remove the 2 screws 3 and open the wire cramps then release the code guide R 4 Remove the 2 screws 3 and open the wire cramps then release the code guide R 4 4 Draw mark off lines 7 along the top edge of the pad pressure plate R 6 so that you can know the original position of the tracking detection arm adjusting plate 5 later 1 2 3 4 5 6 7 ...

Page 130: ... plate 8 later 6 In order to identify the cause of the error code loosen the screw 11 that is fixed with a bonding material and move the tracking detection arm adjusting plate 12 to the position 0 5mm above the mark off line 13 made in Step 5 then tighten the screw 11 again 7 Move the fan shaped sensor flag 14 to swing the tracking detection arm 15 and check to see if the arm comes in contact with...

Page 131: ...e position 0 5mm below the mark off line 19 made in Step 5 then tighten the screw 17 again Then in the same manner as Step 7 swing the tracking detection arm to check to make sure that it does not contact the separation roller 9 To prevent the screw 17 from being loosened by vibration fix it with a bonding material This is the end of the adjustment 17 19 18 ...

Page 132: ...Trouble Shooting Information for C7000VP series Page 132 Rev 2 0 2010 09 17 Appendix 2 Fan installation ...

Page 133: ...Trouble Shooting Information for C7000VP series Page 133 Rev 2 0 2010 09 17 ...

Page 134: ...Trouble Shooting Information for C7000VP series Page 134 Rev 2 0 2010 09 17 ...

Page 135: ...ed only in a package of the primary fixing intermediate unit Be sure to attach the following parts which are included in the package of a new fixing intermediate unit to the new fixing intermediate unit Refresh roller Fixing belt separation roller fixing spring for the primary fixing assembly only Be sure to remove the following parts from the old fixing assembly and reattach them to the new fixin...

Page 136: ...0VP series Page 136 Rev 2 0 2010 09 17 Appendix 4 Procedure for Replacing the Spring 1 Open the front door of the main station and slide out the feeding unit 2 Raise the cross feeding unit and remove the 3 screws 1 then remove the cover 2 ...

Page 137: ...7 Rev 2 0 2010 09 17 3 Remove the spring 3 in such a way that it is detached from the plastic protrusion side 4 first 3 springs in total When refitting attach it from the metal protrusion side 5 4 Attach all the removed parts in the reverse order of removal ...

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