Canon imagePRESS C7000VP Series, Trouble Shooting Information

Page: 9 / 137

Trouble Shooting Information for C7000VP series
Page 9
Rev. 2.0
2010/09/17
1.6
E018
< Case 1 > E018-0x11

Description
There are cases where E018-0213 was caused by malfunction of the drum patch shutter or a
soiled patch sensor, or malfunction of the patch detect cleaning motor.

Cause
When continuously printing high-density image (solid image), scattering toner may accumulate
around the drum patch sensor shutter, and may burrow into minute clearance between the
shutter lever slider and the guide. Accordingly, this will make the movement of the shutter lever
dull and fail to detect the patch, resulting in an error of the drum patch sensor shutter drive
motor.

Field Remedy
1. Clean the shutter lever slider and the guide, with lint-free paper moistened with alcohol.
2. Remove the drum patch sensor cleaning motor from the developing rail assembly. Clean
the attachment area of the rail if it is soiled with toner.
3. Replace the motor with a new one. After installing, turn the main power switch OFF/ON.
4. If the symptom still occurs, replace the developing rail assembly with a new one.
FL2-6138 Patch Detect Cleaning Motor
FM2-2109 Developing Rail Assembly
< Case 2 > E018-0x13 keeps displaying after power-OFF/ON to
clear 070A Jam Code or E733-0001

Description
There are some cases where E018 displayed after power-OFF/ON to clear 070A Jam code or
E733-0001.
- 070A can be displayed when the registration paper feeder assembly does not transfer paper
in time for the start of paper-feeding operation. (Related sensor: pre-feed sensor 3 PS141)
- E733-0001 can be displayed when communication with the printer (DC controller PCB 1-1)
is not established at startup.
- E018 can be displayed when a shutter operation error occurs.
Reference:
When turning off the main power switch, be sure to turn off all the optional equipment as well as
the main engine. When turning on, turn on the optional equipment first, and then the main
engine.
Shutter lever slide area Developing rail assembly