Canon GX5500 Series, Online Manual

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Cannot Print (Scan) from Smartphone/Tablet
If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.
Check the cause of your problem according to the connection method.
Cannot Communicate with Printer via Wi-Fi
Cannot Connect to Printer through Wireless Direct
Note
• For problems on printing with other connection methods or more on performing settings of each •
connection method:
Using PIXMA/MAXIFY Cloud Link
Printing from iOS Device (AirPrint)
Cannot Communicate with Printer via Wi-Fi
If your smartphone/tablet cannot communicate with the printer, check the following.
Check 1
Check power status of printer, network devices (e.g. wireless router), and
your smartphone/tablet.
• Turn on the printer or devices.
• If the power is already turned on, cycle the power switch.
• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP
update interval, energy saving mode) or to update the wireless router firmware.
For details, contact the manufacturer of your wireless router.
Check 2
Check settings of your smartphone/tablet.
Make sure Wi-Fi is enabled on your device.
For details, refer to your device's instruction manual.
Check 3
Is printer connected to wireless router?
• Use the icon on the lower left of the touch screen to check the connection status between the printer and •
wireless router.
If the icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer.
• Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) •
are identical with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
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