Canon GX5500 Series, Online Manual

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Make sure icon is displayed on the touch screen when ( HOME ) icon is selected.
• If icon is not displayed: •
The printer is not set to use wired communication. Enable Wired LAN from the printer settings.
Select ( Setup ) on HOME screen > Printer settings > LAN settings > Wired LAN >
Enable/disable Wired LAN in this order and select Enable .
Check 4
Check location of wireless router.
Make sure the printer is not placed too far away from the wireless router.
The printer can be up 50 m (164 ft.) from the wireless router indoors if unobstructed. Make sure the printer is
close enough to the wireless router to be used.
Place the printer and wireless router where there are no obstacles between them. Wireless communication
between different rooms or floors is generally poor. Wireless communication can be impeded by building
materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due
to a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the wireless router as far away from interference
sources as possible.
Step 2 : Solve Problems, Using Wi-Fi Connection Assistant.
Diagnose and repair the network connections using Wi-Fi Connection Assistant.
Download Wi-Fi Connection Assistant from the below page, and install it on your computer.
Checking Printer Connection Status Using Wi-Fi Connection Assistant
Refer to below in regard to starting up Wi-Fi Connection Assistant.
• For Windows: •
Starting Up Wi-Fi Connection Assistant
• For macOS: •
Starting Up Wi-Fi Connection Assistant
Step 3 : If the Solution Tool Does Not Solve the Problem.
Check 1
Make sure security software's firewall is off.
If your security software's firewall is on, a message may appear warning you that Canon software is attempting to
access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings.
Check 2
If printer is connected to AirPort Base Station via Wi-Fi, make sure you use
alphanumeric characters for network name (SSID). (macOS)
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