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An Error Occurs

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.

When an error occurs, a message is displayed on the computer screen or the LCD. Depending on the error,
a Support Code (error number) is displayed on the computer screen or the LCD.

When a Support Code and a message are displayed on the computer

screen:

• For Windows:

• For Mac OS:

* The screen differs depending on the OS you are using.

When a Support Code and a message are displayed on the LCD:

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Summary of Contents for G4200

Page 1: ...G4000 series Online Manual Overview Printing Copying Scanning Faxing Frequently Asked Questions English...

Page 2: ...on the Platen Glass 42 Loading Documents in the ADF Auto Document Feeder 43 Loading Based on Use 44 Supported Originals 47 Refilling Ink Tanks 49 Refilling Ink Tanks 50 Checking Ink Status 59 Mainten...

Page 3: ...er 108 LCD and Operation Panel 109 Entering Numbers Letters and Symbols 111 Changing Settings 114 Changing Printer Settings from Your Computer Mac OS 115 Registering a Changed Printing Profile 116 Man...

Page 4: ...63 Supported Media Types 164 Paper Load Limit 166 Unsupported Media Types 168 Handling Paper 169 Printing from Computer 170 Printing from Application Software Mac OS Printer Driver 171 Basic Printing...

Page 5: ...Is IJ Scan Utility Scanner Software 217 Starting IJ Scan Utility 219 Using Auto Scan Function 220 Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 221 IJ Scan Utility Screens...

Page 6: ...n 316 Deleting Registered Information 318 Printing List of Registered Destinations 319 Registering Recipients Using Speed Dial Utility2 Mac OS 320 Starting Up Speed Dial Utility2 321 Speed Dial Utilit...

Page 7: ...ws Checking Wireless LAN Environment 362 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s IP Address 364 Cannot Find Printer on Check Printer S...

Page 8: ...s 414 Cannot Send a Fax 415 Errors Often Occur When You Send a Fax 417 Problems Receiving Faxes 418 Cannot Receive a Fax Cannot Print a Fax 419 Quality of Received Fax is Poor 421 Telephone Problems 4...

Page 9: ...Support Code for Error Paper Jams 446 1300 447 Paper Is Jammed inside Printer 449 1000 453 1200 454 1640 455 1700 456 1890 457 2900 458 2901 459 4103 460 5011 461 5012 462 5100 463 5200 464 5B00 466 6...

Page 10: ...must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instruction...

Page 11: ...her countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2004 Apple Computer Inc All rights reserved Redistribution and use in source and binary...

Page 12: ...ided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaboration...

Page 13: ...y of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE t...

Page 14: ...or any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright noti...

Page 15: ...Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions...

Page 16: ...ACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice B...

Page 17: ...WEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POS...

Page 18: ...or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this softwar...

Page 19: ...tribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright no...

Page 20: ...Basic Operation Printing Photos from a Computer Copying Faxing 20...

Page 21: ...nt photos with My Image Garden 1 Open the paper support A and paper support extension B 2 Pull out the paper output tray C and open the output tray extension D 3 Load paper vertically WITH THE PRINT S...

Page 22: ...ton Note The asterisk will appear with the current page size and media type settings 7 Use the button to select the type of the loaded paper on the rear tray then press the OK button 8 Click the My Im...

Page 23: ...For Windows To select two or more photos at a time click photos while pressing the Ctrl key For Mac OS To select two or more photos at a time click photos while pressing the command key 12 Click Prin...

Page 24: ...irmation message appears then click Print Note My Image Garden lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For...

Page 25: ...opy them to plain paper 1 Open the paper support A and paper support extension B 2 Pull out the paper output tray C and open the output tray extension D 3 Load paper vertically WITH THE PRINT SIDE FAC...

Page 26: ...loaded paper on the rear tray then press the OK button Note The asterisk will appear with the current page size and media type settings 7 Use the button to select the type of the loaded paper on the...

Page 27: ...cuments continuously load them in the ADF Auto Document Feeder Loading Documents in the ADF Auto Document Feeder 11 Close the document cover gently 12 Confirm the paper settings then press the Black b...

Page 28: ...Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 28...

Page 29: ...Faxing Fax multiple documents in black and white as follows 1 Open the document tray A 2 Insert the document WITH THE SIDE TO SCAN FACING UP 3 Adjust the document guide B 4 Press the FAX button C 29...

Page 30: ...5 Use the Numeric buttons D to enter the fax number 6 Press the Black button E Note Many other convenient faxing features are available Faxing 30...

Page 31: ...Handling Paper Originals Ink Tanks etc Loading Paper Loading Originals Refilling Ink Tanks 31...

Page 32: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 32...

Page 33: ...1 Canon Oc Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it N...

Page 34: ...DE FACING UP 4 Slide the paper guides E to align them with both sides of the paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly Important Always loa...

Page 35: ...Use the button to select the size of the loaded paper on the rear tray then press the OK button Note The asterisk will appear with the current page size and media type settings 7 Use the button to sel...

Page 36: ...Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the...

Page 37: ...P Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up Up to 10 envelopes can be loaded at a time 4 Slide the paper guides E to align them with b...

Page 38: ...mark F After loading paper on the rear tray the paper information registration screen for the rear tray is displayed on the LCD 5 Press the OK button 6 Use the button to select the size of the loaded...

Page 39: ...th the current page size and media type settings 7 Use the button to select Envelope then press the OK button Note When printing select the size and type of the loaded envelopes on the print settings...

Page 40: ...Loading Originals Where to Load Originals Loading Originals on the Platen Glass Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 40...

Page 41: ...ng to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on the platen glass Loading Two or More Sheets of Document of th...

Page 42: ...place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original Failure to observe the abov...

Page 43: ...ocument WITH THE SIDE TO SCAN FACING UP in the document tray Note For details on the supported originals see below Supported Originals When you set the alarm to be silent in Sound control of Dev user...

Page 44: ...pe in the scan mode and specify a standard size A4 Letter etc for Scan size Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low...

Page 45: ...ed on the diagonally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 inch 1 mm from the edges of the platen glass Loading in the Center of the Platen Glass Pla...

Page 46: ...rtions placed on the diagonally striped area cannot be scanned You can place up to 12 items A More than 0 4 inch 1 cm Note The Skew Correction function automatically compensates for the originals plac...

Page 47: ...ts for 2 on 1 copy and 4 on 1 copy Quantity A4 or Letter size Max 20 sheets 20 lb 75 g m2 paper up to 0 08 inch 2 mm in height Legal size Max 5 sheets 20 lb 75 g m2 paper up to 0 02 inch 0 5 mm in hei...

Page 48: ...Carbon paper or carbon backed paper Surface treated paper Onion skin or thin paper Photo or thick paper 48...

Page 49: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Status 49...

Page 50: ...g ink error occurs If remaining ink level notification function is enabled If print results become faint or white streaks appear despite sufficient ink levels see Maintenance Procedure For precautiona...

Page 51: ...Open ink tank cover To refill the black ink tank open the left ink tank cover C To refill color ink tanks open the right ink tank cover D 4 Grab and remove the tank cap E of the ink tank to be refill...

Page 52: ...lly remove the tank cap of the ink tank Ink on the inside of the tank cap may spatter when removing it 5 Take a new ink bottle out of its package 6 Hold the ink bottle upright and twist the bottle cap...

Page 53: ...de down and squeeze the sides of the ink bottle to refill the ink tank Important Make sure that each color of ink tanks is filled with corresponding color of ink bottles When refilling ink tanks do no...

Page 54: ...ose the ink tank cover check if you forgot to insert any tank caps of the ink tanks If the tank cap is left on the tank cap holder the ink tank cover cannot be closed 10 Close the scanning unit cover...

Page 55: ...ton to select Yes and then press the OK button 2 Refill the ink tanks of all colors to the upper limit line and then press the OK button Are all the ink tanks refilled to the upper limit line appears...

Page 56: ...Do you want to disable the remaining ink level notification function appears 4 Use the button to select Yes and then press the OK button The remaining ink level notification function is disabled If yo...

Page 57: ...then press the OK button 4 Select Reset ink lev count and then press the OK button The remaining ink level count will be reset for all colors OK appears 5 Use the button to select No and then press t...

Page 58: ...o high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or b...

Page 59: ...maining ink error occurs the error message appears on the LCD An Error Occurs The remaining ink level notification function works from initial printing to the time when one of the inks reaches the low...

Page 60: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 60...

Page 61: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 61...

Page 62: ...sing the print quality setting in the printer driver may improve the print result For Windows Changing the Print Quality and Correcting Image Data For Mac OS Changing the Print Quality and Correcting...

Page 63: ...aning the Print Heads Note If problem is not resolved after performing print head deep cleaning perform system cleaning From the printer Performing System Cleaning From computer For Windows Cleaning t...

Page 64: ...Adjusting Print Head Position 64...

Page 65: ...oad a single sheet of A4 or Letter sized plain paper in the rear tray After loading paper on the rear tray the paper information registration screen appears on the LCD Select A4 or Letter for Size and...

Page 66: ...ern B If there are missing lines in pattern A Cleaning the print head is required C Good D Bad lines are missing If there are horizontal white streaks in pattern B Cleaning the print head is required...

Page 67: ...ress the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button The printer starts cleaning...

Page 68: ...that the power is turned on 2 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 3 Use the button to select Deep cleaning and then press the O...

Page 69: ...n on both sides 1 Make sure that the power is turned on 2 Load a single sheet of A4 or Letter sized plain paper in the rear tray After loading paper on the rear tray the paper information registration...

Page 70: ...head alignment sheet was not printed correctly press the Stop button then redo this procedure from the beginning 6 Confirm the message then load the print head alignment sheet on the platen glass Loa...

Page 71: ...heet on the platen glass until adjusting the print head position is complete If the error message appears on the LCD press the OK button to release the error then take appropriate action An Error Occu...

Page 72: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 72...

Page 73: ...Roller cleaning and then press the OK button The paper feed roller will rotate as it is cleaned 5 Make sure that the paper feed roller has stopped rotating then load three sheets of A4 or Letter sized...

Page 74: ...a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 4 Load only this sheet of paper in the rear tray with the open side facing you After loading paper on the rear...

Page 75: ...ing again Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be...

Page 76: ...s from Your Computer Mac OS Changing Settings from Operation Panel Changing Printer s Setting Using Web Browser Network Connection Network Connection Tips Network Settings IJ Network Device Setup Util...

Page 77: ...Transporting Your Printer Legal Restrictions on Scanning Copying Specifications 77...

Page 78: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 78...

Page 79: ...injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of flammable solvents alc...

Page 80: ...foudre 3 Ne pas utiliser l appareil pour signaler une fuite de gaz s il est situ pr s de la fuite ATTENTION Pour r duire les risques d incendie utiliser uniquement des conducteurs de t l communication...

Page 81: ...t and ankles and must not be colocated or operated with any other antenna or transmitter Canon U S A Inc One Canon Park Melville New York 11747 1 800 652 2666 Pre Installation Requirements Order Infor...

Page 82: ...the Telephone Company If this equipment causes harm to the telephone network the telephone company may temporarily disconnect service The telephone company also retains the right to make changes in f...

Page 83: ...lectriques RF CNR 102 de l IC Cet quipement doit tre install et utilis en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et le corps l exception des extr mit s mains poignets pie...

Page 84: ...he power consumption After the last print it switches to Ready Mode In this mode it can print again immediately if required If the product is not used for a time the device switches to its Sleep Mode...

Page 85: ...d Elektronik Altger te 2012 19 EU und nationalen Gesetzen nicht ber den Hausm ll entsorgt werden darf Dieses Produkt muss bei einer daf r vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch...

Page 86: ...el voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie ove...

Page 87: ...de deixalles dom stiques de la vostra localitat Per a m s informaci sobre la devoluci i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda...

Page 88: ...utos REEE v a www canon europe com weee G lder kun i Europ iske Union og E S Norge Island og Liechtenstein Dette symbol angiver at det p g ldende produkt ikke m bortskaffes sammen med dagrenovation jf...

Page 89: ...keva direktiivi SER direktiivi 2012 19 EU sek kansallinen lains d nt kielt v t tuotteen h vitt misen talousj tteen mukana Tuote on viet v asianmukaiseen ker yspisteeseen esimerkiksi kodinkoneliikkeese...

Page 90: ...n l tky Va e spolupr ce na spr vn likvidaci tohoto v robku sou asn napom e efektivn mu vyu v n p rodn ch zdroj Dal informace o m stech sb ru va eho odpadn ho za zen k recyklaci v m sd l m stn ad va o...

Page 91: ...pre t ty Eur pskej nie a EHP N rsko Island a Lichten tajnsko Tento symbol znamen e pod a Smernice 2012 19 E o odpade z elektrick ch a elektronick ch zariaden OEEZ a pod a platnej legislat vy Slovenske...

Page 92: ...dei sazinieties ar viet jo pa vald bu atkritumu sav k anas atbild go dienestu pilnvarotu EEIA strukt ru vai sadz ves atkritumu apsaimnieko anas iest di Lai sa emtu pla ku inform ciju par elektrisko un...

Page 93: ...opean i EEA Norvegia Islanda i Liechtenstein Acest simbol indic faptul c acest produs nu trebuie aruncat o dat cu reziduurile menajere n conformitate cu Directiva DEEE Directiva privind de eurile de e...

Page 94: ...kom uredu komunalnoj slu bi odobrenom WEEE programu ili slu bi za odlaganje ku nog otpada Ostale informacije o vra anju i recikliranju WEEE proizvoda potra ite na www canon europe com weee Korisnici u...

Page 95: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 95...

Page 96: ...Main Components Front View Rear View Inside View Operation Panel 96...

Page 97: ...he width of document in the ADF 5 paper support extension Open to load paper in the rear tray 6 paper support Open to load paper in the rear tray 7 rear tray Load paper here Two or more sheets of the...

Page 98: ...ashing when the power is turned on 15 FAX Memory lamp Lights or flashes depending on the document stored in the printer s memory Lights Printed received document or unsent document is stored in the pr...

Page 99: ...an external device such as telephone or answering machine 3 telephone line jack Connect the telephone line 4 power cord connector Plug in the supplied power cord Important Do not touch the metal casin...

Page 100: ...evels are low refill the low tanks 4 print head cartridge holder Install the print head cartridge here Note For details on refilling ink tanks see Refilling Ink Tanks 5 Upper limit line Indicates the...

Page 101: ...on Displays the Setup menu screen With this menu you can perform printer maintenance and change printer settings 7 Black button Starts black white copying scanning faxing etc 8 Color button Starts col...

Page 102: ...3 Tone button Switches to tone dialing temporarily if your printer is connected to a rotary pulse line 14 Stop button Cancels operation when print copy scan or fax transmission reception job is in pro...

Page 103: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 103...

Page 104: ...nter is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the...

Page 105: ...is displayed on the LCD see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network Thi...

Page 106: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the pr...

Page 107: ...cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the pow...

Page 108: ...or clogging of the print head and print quality may be reduced If the power cord is unplugged the date time settings will be reset and all documents stored in the printer s memory will be lost Send o...

Page 109: ...ect various functions or settings Selecting a Menu or Setting Item On the menu screen or settings screen use the button C to select an item or option then press the OK button D to proceed with the pro...

Page 110: ...l state the icon will change Signal strength 81 or more You can use the printer over a wireless LAN without any problems Signal strength 51 or more The problem such as the printer cannot print may occ...

Page 111: ...s and Symbols Press the Tone button to switch the input mode Use the Numeric buttons to enter the desired characters To insert a space Press the button five times To delete the last entered character...

Page 112: ...mode A Numeric mode 1 Fax Tele phone no 1 1 abc ABC 2 2 def DEF 3 3 gh i GH I 4 4 jkl JKL 5 5 mno MNO 6 6 pqrs PQRS 7 7 tuv TUV 8 8 wxyz WXYZ 9 9 0 0 _ SP 1 Switch the input mode 1 SP indicates a spac...

Page 113: ...pqrs PQRS 7 tuv TUV 8 wxyz WXYZ 9 0 _ SP 2 Switch the input mode 2 SP indicates a space 113...

Page 114: ...ing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel Changing Printer s Setting Using Web Browse...

Page 115: ...Changing Printer Settings from Your Computer Mac OS Registering a Changed Printing Profile Managing the Printer Power Changing the Printer Operation Mode 115...

Page 116: ...Printing Profile 1 In the Print dialog set the necessary items 2 Select Save Current Settings as Preset from the Presets 3 Save the settings In the displayed dialog enter a name in Preset Name and if...

Page 117: ...eleted In the print dialog select Show Presets in the Presets section Then in the dialog that appears select the name of the printing profile to be deleted 2 Delete the printing profile Click Delete a...

Page 118: ...ion automatically turns on the printer when data is received The Auto Power Off function automatically turns off the printer when there are no operations from the printer driver or the printer for a s...

Page 119: ...enabled after this When you want to disable this function select Disable from the list according to the same procedure Important When you use the printer by connecting it to a telephone line via a mod...

Page 120: ...ime speeds up printing Prevent paper abrasion The printer can increase the gap between the print head and the paper during high density printing to prevent paper abrasion Check this check box to preve...

Page 121: ...ttings from Operation Panel Setting Items on Operation Panel Fax settings Print settings LAN settings Dev user settings Firmware update Feed settings Reset setting Ink notification set Web service set...

Page 122: ...urned on 2 Press the Setup button The Setup menu screen is displayed 3 Select Device settings and then press the OK button The Device settings screen is displayed 4 Select a setting item to adjust and...

Page 123: ...r Fax settings Dev user settings Web service setup ECO settings Quiet mode Items for Paper Printing Print settings Feed settings Ink notification set Items for Maintenance Management System informatio...

Page 124: ...You can specify the setup setting individually or the advanced setting For details on how to specify the setting Preparing for Faxing TEL no registration You can register the recipient s fax telephone...

Page 125: ...s setting may not be available depending on the country or region of purchase Pause time settings Sets the length of pause time for each when you enter P pause TTI position Selects the position of the...

Page 126: ...the telephone line condition or connection is poor selecting a lower transmission start speed may solve transmission problems RX start speed Selects the fax reception speed Ex The following settings a...

Page 127: ...along with the report RX report Selects whether to print RX REPORT automatically after receiving a fax If you print RX REPORT select Print error only or Print for each RX Security control FAX no re en...

Page 128: ...n this setting the printer rejects the phone call or fax reception from the sender If you select Subscribed you can specify the settings of rejection Using Caller ID Service to Reject Calls Note This...

Page 129: ...amt Selects the amount of image that extends off the paper when copying in Borderless full Slight cropping may occur at the edges since the copied image is enlarged to fill the whole page You can cha...

Page 130: ...the setup procedure Manual connect Select when you perform settings for wireless LAN manually using the operation panel of the printer WPS Push button Select when you perform settings for wireless LA...

Page 131: ...e Common settings Set printer name Specifies the printer name You can use up to 15 characters for the name Note You cannot use the same printer name as that already used for other LAN connected device...

Page 132: ...r the name Note You cannot use the same service name as that already used for other LAN connected devices LPR setting Enables disables the LPR setting RAW protocol Enables disables RAW printing LLMNR...

Page 133: ...e that daylight saving time summer time begins and ends Setting Sender Information Note This setting may not be available depending on the country or region of purchase Sound control Selects whether t...

Page 134: ...ng and holding down the button when setting the number of copies the zoom ratio etc Device info sending Selects whether you will send the printer usage information to Canon server The information sent...

Page 135: ...owing and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server try again is displayed on the LCD press the OK button and try again after a wh...

Page 136: ...aper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size For Mac OS Paper Settings on the Printer Driver and the Printer Media Typ...

Page 137: ...nly the device information sending settings back to the default FAX settings Returns the fax settings back to the default Disconnect the telephone line from the printer before you return this setting...

Page 138: ...on after deleting all the numbers and the letters ON is selected for Device info sending on Dev user settings after you have reset the setting to send device information However the printer does not s...

Page 139: ...inting with ink below the lower limit line of an ink tank may prevent satisfactory print quality or may cause malfunction or damage to the printer Reset ink lev count If you refill the ink tank when r...

Page 140: ...Refilling Ink Tanks 140...

Page 141: ...formation Select this menu from Setup menu Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial nu...

Page 142: ...screen is displayed 3 Select ECO settings and then press the OK button 4 Select Auto power on and then press the OK button 5 Select ON and then press the OK button Turning off Printer Automatically Y...

Page 143: ...Network Connection Network Connection Tips 143...

Page 144: ...ion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connec...

Page 145: ...ries LPR setting Enable RAW protocol Enable LLMNR Active XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults...

Page 146: ...2 The password is specified automatically when the printer is turned on for the first time 3 ZZZZZZ represents last six digits of printer s MAC address 146...

Page 147: ...Mac OS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and t...

Page 148: ...puter to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or follow the instructions on the Canon website For Mac OS To connect an additiona...

Page 149: ...ngs information The printed network settings information is as follows Some setting values are not displayed depending on the printer settings Item Description Setting Product Information Product info...

Page 150: ...refix Length2 Stateless prefix length 2 XXX Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length3 Stateless prefix length 3 XXX Stateless Address4 Sta...

Page 151: ...ocal Prefix Length Link local prefix length XXX IPsec IPsec setting Active Security Protocol Security method Other Settings Other settings Printer Name Printer name Printer name Up to 15 alphanumeric...

Page 152: ...y server setting Enable Disable Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX Proxy Port Proxy port specification 1 to 65535 Cert Fingerprt SHA 1 Certificate fingerprint SHA 1 XXXXXXXX XXXXXXXX XXX...

Page 153: ...y Important Before you perform settings using IJ Network Device Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on 2 Press S...

Page 154: ...imal Printing Results Ink Tips Printing Tips Check Paper Settings Before Printing Canceling Print Jobs Set Rear Tray Paper Information After Loading Paper Keeping Print Quality High Transporting Your...

Page 155: ...head cartridge left installed in the printer press the ON button to turn off the power This allows the printer to automatically cap the print head thus preventing it from drying Do not remove the prin...

Page 156: ...cessary document before unplugging the power cord 6 Retract the paper output tray and the output tray extension then close the paper support and the document tray 7 Unplug the printer cable from the c...

Page 157: ...of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certifi...

Page 158: ...or Borderless Printing 8 5 inches 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 00 inch 0 0 mm Standard printing Top margin 0 12 inch 3 0 mm Bottom margin 0 20 inch 5 0 mm L...

Page 159: ...ize max 5 sheets 20 lb 75 g m2 paper up to 0 02 inch 0 5 mm in height Copy Specifications Multiple copy max 99 pages Intensity adjustment 9 positions Auto intensity AE copy Reduction Enlargement 25 40...

Page 160: ...Based on ITU T No 1 chart for US specifications and Canon FAX Standard chart No 1 for others both in standard mode Fax resolution Black Standard 203 pels inch x 98 lines inch 8 pels mm x 3 85 lines mm...

Page 161: ...form to the operating system s requirements when higher than those given here Windows Operating System Windows 10 Windows 8 1 Windows 8 Windows 7 SP1 Windows Vista SP2 Windows 8 1 includes Windows 8 1...

Page 162: ...s Internet Explorer 8 9 10 or 11 is required to install Easy WebPrint EX Windows Some functions may not be available with Windows Media Center Windows NET Framework 4 5 2 or 4 6 must be installed to u...

Page 163: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 163...

Page 164: ...ocuments Canon Red Label Superior WOP111 Canon Oc Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701...

Page 165: ...ope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits Minimum size 2 17 x 3 51 inches 55 0 x 89 0 mm Maximum size 8 50 x 26 61 inches 21...

Page 166: ...per Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Plus Glossy II PP 201 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 5 x 5 127 x 127...

Page 167: ...ypes of paper or under very high or low temperature or humidity In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent...

Page 168: ...105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Env...

Page 169: ...the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the...

Page 170: ...tion Software Windows Printer Driver Printing from Application Software Mac OS Printer Driver Printing Using Canon Application Software Printing Using a Web Service Printing from Chrome OS Printing fr...

Page 171: ...m Application Software Mac OS Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printe...

Page 172: ...power is on 2 Load paper in printer 3 Select printer Select your model from the Printer list in the Print Dialog Note Click Show Details to switch the Setup window to the detailed display 4 Select th...

Page 173: ...5 From the pop up menu select Quality Media 6 Select media type Select the media type that is loaded in the printer 173...

Page 174: ...andard or Draft whichever matches the purpose Important The print quality selections will differ depending on which print setting you select 8 Click Print When you execute printing the printer prints...

Page 175: ...ails about the paper information to be registered on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer...

Page 176: ...Paper Plus Glossy II PP 201 PP 301 Photo Paper Plus Glossy II PlusGlossyII Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi glos...

Page 177: ...s printer Paper Size in the printer driver Paper information registered on the printer US Letter Letter US Legal Legal A5 A5 A4 A4 JIS B5 B5 4 x 6 KG 4 x6 5 x 7 2L 5 x7 8 x 10 8 x10 L L Square 5 x5 13...

Page 178: ...g Methods Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Setting Up Envelope Printing Printing on Postcards Setting Paper Dimensions C...

Page 179: ...rint Dialog 2 Select Paper Handling from the pop up menu 3 Check the Collate pages check box when you are specifying multiple copies in the Copies box Check the Collate pages check box to print all th...

Page 180: ...ame function specify the settings on the printer driver However if the print results are not acceptable specify the function settings on the application software When you specify the number of copies...

Page 181: ...g The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Select the size of the paper for borderless printing Select XXX borderless from the Paper Size in the Pri...

Page 182: ...nd bottom depending on the type of paper used When the ratio of the height to the width differs from the image data a portion of the image may not be printed depending on the size of the media used In...

Page 183: ...Important When the amount of extension is decreased an unexpected margin may be produced on the print depending on the size of the paper Note When the Borderless Extension slider is set to the leftmos...

Page 184: ...nd click OK Note Depending on the Scale value that you set an error message may be displayed 3 Complete the setup On the Print Dialog click Print When you execute print the document will be printed wi...

Page 185: ...in the Print Dialog 2 Set the number of original you print on one page In Pages per Sheet specify the number of page you print on one page 3 If necessary set the following items Layout Direction To c...

Page 186: ...izontally Select this check box to reverse left and right of the document 4 Click Print When you execute print the specified number of pages will be arranged on each sheet of paper in the specified or...

Page 187: ...select High or Standard whichever matches your purpose 7 Complete settings Click Print When you execute printing the information is printed on the envelope Important When printing on an envelope alwa...

Page 188: ...e printer Important This printer cannot print on postcards that have photos or stickers attached When printing on each side of a postcard separately you will get cleaner printing if you print the mess...

Page 189: ...t Custom for Print Quality 3 Setting the print quality level Move the Quality slider to select the print quality level 4 Click Print When you execute print the image data is printed with the selected...

Page 190: ...anon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Canon IJ Printer Utility2 Display the Printing Status Screen Deleting the Undesired Print Job Instruct...

Page 191: ...data to the printer Because different models support different print data formats you need a printer driver for the specific model you are using Using Help of the Printer Driver You can display Help...

Page 192: ...e Setup Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup Dialog opens Opening the Print Dialog...

Page 193: ...Attributes Set the paper size or scaled printing Save as Default You can save the attributes of the displayed page as the default settings Important If you are using OS X El Capitan v10 11 you cannot...

Page 194: ...ngs that are set in the Print dialog Copies You can set the number of copies to be printed Note You can set collated printing by choosing Paper Handling from the pop up menu Pages You can set the rang...

Page 195: ...er Cover Page You can output cover pages both before and after a document Quality Media You can set basic print settings that match the printer Color Options You can adjust the print colors as you des...

Page 196: ...side the Printer Cleaning the Paper Feed Rollers Test Print Execute a test print to check the condition of the print head nozzle and to adjust the print head position Adjusting Print Head Position Pri...

Page 197: ...uter communicates with the printer to obtain information If the computer is unable to communicate with the printer an error message may be displayed If this happens click OK to display the most recent...

Page 198: ...the printer Open System Preferences and select Printers Scanners Print Scan To display the printing status screen select the name of your printer model from the printer list and then click Open Print...

Page 199: ...a USB cable and print you must install the latest AirPort firmware If you are using OS X Mavericks v10 9 close the print status check window when you perform printer maintenance from the Canon IJ Pri...

Page 200: ...ent you will not be able to install this software 4 Select installation destination If necessary change the installation destination and click Continue 5 Continue installation Click Install When the a...

Page 201: ...nting Directly from Smartphone Tablet Android Print Printing from an AirPrint enabled Printer with iOS Device Printing from a Device Equipped with Windows 10 Mobile Using Printer with Wireless Direct...

Page 202: ...g Wireless Direct to wireless LAN Changing Printer Setting to Use Wireless LAN Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the pri...

Page 203: ...compatible device to the printer select the device name displayed on the LCD from your device The identifier SSID and the security setting are specified automatically To update them see below Changin...

Page 204: ...or application s instruction manual You can print scan from your smartphone or tablet by installing Canon PRINT Inkjet SELPHY Download it from App Store and Google Play For iOS For Android Changing P...

Page 205: ...s name displayed on the Wi Fi Direct compatible device Follow the procedure below to change the name 1 Delete the current device name by pressing the Back button repeatedly 2 Enter device name up to 3...

Page 206: ...for Displaying the Message which Prevents Misprinting After loading paper When you load paper on the rear tray The screen to register the rear tray paper information is displayed Register the paper si...

Page 207: ...formation registered to the printer is A4 the printer starts printing or copying with A5 on the paper loaded Replace the paper Select if you want to print after replacing the paper of the rear tray Fo...

Page 208: ...s misprinting is enabled by default To change the display setting when you copy or print using the operation panel of the printer Feed settings When you print using the printer driver The message whic...

Page 209: ...setting item Setting Items for Copying Press the COPY button to reset the magnification to 100 6 Use the button or the Numeric buttons to specify the number of copies 7 Press the Color button for colo...

Page 210: ...he ADF you cannot add the copying job When you add the copying job the number of copies or the settings such as the page size or media type cannot be changed If you press the Stop button while reserve...

Page 211: ...d in combination with the setting of other setting items or the copy menu The settings of the page size media type etc are retained even if the printer is turned off Enlarge Reduce Select the reductio...

Page 212: ...High and try copying again Select High to copy in grayscale Grayscale renders tones in a range of grays instead of black or white 4 on 1 layout Select the layout when copying four original pages onto...

Page 213: ...Note This setting item is displayed when standard copying is selected 213...

Page 214: ...Scanning Using Scanner Driver ICA Driver Using IJ Scan Utility Using Scanner Driver ICA Driver Scanning Using AirPrint Using IJ Scan Utility Lite Scanning Tips Positioning Originals Scanning from Comp...

Page 215: ...Scanning Using Scanner Driver ICA Driver Using IJ Scan Utility Using Scanner Driver ICA Driver 215...

Page 216: ...rite Settings Scanning Originals Larger than the Platen Image Stitch Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Originals at One Time Scanning Multiple Documents at One Tim...

Page 217: ...ment or magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatical...

Page 218: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog 218...

Page 219: ...ve changed from USB to network connection set up the network environment from IJ Scan Utility Network Scan Settings Select Applications from Go menu of Finder and then double click Canon Utilities IJ...

Page 220: ...Make sure scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click...

Page 221: ...scan using the scanner driver Using Auto Scan The item type is detected automatically Click Auto in the IJ Scan Utility main screen and scan Using Auto Scan Function Not Using Auto Scan In the Settin...

Page 222: ...ding to the documents to be scanned To scan only the front side of each document select Document ADF Platen or Document ADF Simplex To scan the front side then the back side of each document select Do...

Page 223: ...e Orientation and Binding Side How to place the documents when scanning the back sides depends on the Binding Side When setting is completed click OK The IJ Scan Utility main screen appears Note Refer...

Page 224: ...on set to Portrait are used as examples in the following descriptions When Long edge is Selected for Binding Side in Document Scan Orientation Settings Place the documents after rotating the output do...

Page 225: ...ote To cancel the scan click Cancel Scanned images are saved in the folder set for Save in in the corresponding Settings dialog displayed by clicking Settings In each Settings dialog you can also make...

Page 226: ...ility Screens IJ Scan Utility Main Screen Settings Dialog Settings Auto Scan Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Save to PC Auto Dialog Settings General Settings D...

Page 227: ...cally Save settings and the response after scanning can be specified in the Settings Auto Scan dialog Document Scans items as documents and saves them to a computer Scan save settings and the response...

Page 228: ...nts when scanning Save settings and the response after scanning can be specified in the Settings Driver dialog Instructions Opens this guide Settings Displays the Settings dialog in which you can spec...

Page 229: ...m a Computer Tab Set the default actions when scanning from IJ Scan Utility or My Image Garden Settings Auto Scan Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan D...

Page 230: ...the Scanning from the Operation Panel tab does not appear General Settings Tab Set the model to use file size restriction on e mail attachment language for detecting text in images and the folder in w...

Page 231: ...items for Application Settings do not appear Supported Items Photos postcards business cards magazines newspapers documents and BD DVD CD Important To scan the following types of items specify the it...

Page 232: ...at case deselect the checkbox and scan Note Scanning takes longer than usual when you enable this function 2 Save Settings Area File Name Enter the file name of the image to be saved When you save a f...

Page 233: ...eate a current date folder in the folder specified in Save in and save scanned images in it The folder will be created with a name such as 20XX_01_01 Year_Month_Date If this checkbox is not selected f...

Page 234: ...add an application or folder to the pop up menu select Add from the pop up menu then click Plus in the displayed dialog and specify the application or folder Instructions Opens this guide Defaults You...

Page 235: ...ced scan settings to scan items as documents 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area Important When the Settings dialog is displayed from the Scan screen of My Image Garde...

Page 236: ...specify the paper size appears Select a Unit then enter the Width and Height and then click OK Note Click Defaults to restore the specified settings to the default settings Resolution Select the reso...

Page 237: ...Scanning takes longer than usual when you enable this function Sharpen outline Emphasizes the outline of the subjects to sharpen the image Reduce show through Sharpens text in an item or reduces show...

Page 238: ...l amount of text Documents containing figures images Hand written text Documents containing both vertical and horizontal lines tables Note Scanning takes longer than usual when you enable Correct slan...

Page 239: ...h to save the scanned images You can select JPEG Exif TIFF PNG PDF or PDF Multiple Pages Important You cannot select JPEG Exif when Color Mode is Black and White When Start OCR is selected in Applicat...

Page 240: ...d specify save settings Displays the Save Settings dialog after scanning Important When the Settings dialog is displayed from My Image Garden this option does not appear 3 Application Settings Area Op...

Page 241: ...add an application or folder to the pop up menu select Add from the pop up menu then click Plus in the displayed dialog and specify the application or folder Instructions Opens this guide Defaults You...

Page 242: ...ges to a computer after scanning them from the operation panel by automatically detecting the item type 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area 1 Scan Options Area Paper S...

Page 243: ...e to a subfolder with current date checkbox the date and four digits are appended to the set file name Save in Displays the folder in which to save the scanned images To add a folder select Add from t...

Page 244: ..._01_01 Year_Month_Date If this checkbox is not selected files are saved directly in the folder specified in Save in 3 Application Settings Area Open with an application Select this when you want to en...

Page 245: ...Defaults You can restore the settings in the displayed screen to the default settings 245...

Page 246: ...elect the desired product from the list In addition for network connection select one with Network after the product name Note With network connection Select appears on the right side of the product n...

Page 247: ...les Displays the folder in which to save images temporarily Click Browse to specify the destination folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen t...

Page 248: ...the network selection screen and select the new Bonjour service name from Scanners Instructions Opens this guide Scan from Operation Panel Settings The Scan from Operation Panel Settings screen appea...

Page 249: ...r printer does not appear or cannot be selected check the following click OK to close the screen then reopen it and try selecting again The scanner driver ICA Image Capture Architecture driver is inst...

Page 250: ...Corrections and Color Adjustments for details on the setting procedures for image correction and color adjustment Refer to General Notes Scanner Driver for the scanner driver Refer to Updating the Sc...

Page 251: ...settings depend on Kind settings Scanning may take longer than usual when image correction or color adjustment is applied Image Adjustment When Image Adjustment is set the brightness of the specified...

Page 252: ...hes however evidence of the reduction process may remain or delicate parts of the image may be removed Important This function may not be effective for some types of photos Note It is recommended that...

Page 253: ...this when the effect level is too strong with the medium setting Medium It is recommended that you normally select this setting High Select this when the effect level is too weak with the medium setti...

Page 254: ...harp Mask If Unsharp Mask is enabled some moire effects may remain Note Scanning takes longer than usual when you enable Descreen Reduce Show through Use this function to reduce show through in duplex...

Page 255: ...able from the computer and reconnect it 3 Turn on the machine Do not connect two or more scanners or multifunction printers with scanner function to the same computer simultaneously If multiple scanni...

Page 256: ...Updating the Scanner Driver Obtaining the Latest Scanner Driver Before Installing the Scanner Driver Installing the Scanner Driver 256...

Page 257: ...anner driver may solve some problems you have experienced To obtain the scanner driver access our website and download the scanner driver for your model Important Scanner driver can be downloaded for...

Page 258: ...strator of the computer You will be required to enter the name and password of the user with administrator privileges If you have multiple user accounts on Mac OS X log in with the first administrator...

Page 259: ...annot install this software If an authentication screen appears enter the administrator s name and password then click Install Software 4 Complete the installation The scanner driver is installed Set...

Page 260: ...Scanning Using AirPrint Using IJ Scan Utility Lite 260...

Page 261: ...cs Scanning Originals Larger than the Platen Image Stitch Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Documents at One Time from the ADF Auto Document Feeder Saving after Ch...

Page 262: ...ext in a document for better readability or Photo to scan with settings suitable for photos according to the item type or your purpose Note For details on the IJ Scan Utility Lite main screen see IJ S...

Page 263: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog 263...

Page 264: ...d then double click Canon Utilities IJ Scan Utility Canon IJ Scan Utility Lite icon to start IJ Scan Utility Lite Important If an available scanner or printer is not detected an error message appears...

Page 265: ...e Settings dialog as required Note Refer to the following pages for details on the setting items in the Settings dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan Di...

Page 266: ...IJ Scan Utility Lite Screens IJ Scan Utility Lite Main Screen Settings Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings General Settings Dialog 266...

Page 267: ...it after a while and then select the Bonjour service name from Product Name If you have installed the ICA Image Capture Architecture driver for your scanner or printer and are using it with USB connec...

Page 268: ...anning can be specified in the Settings Driver dialog OCR Scan text in scanned magazines and newspapers and display it in a specified application E mail You can send scanned images via e mail Scan sav...

Page 269: ...Computer Tab Set the default actions when scanning from IJ Scan Utility Lite or My Image Garden Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan Dialog Settings Scan and S...

Page 270: ...General Settings Tab Set the model to use file size restriction on e mail attachment and language for detecting text in images Settings General Settings Dialog 270...

Page 271: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings 271...

Page 272: ...in IJ Scan Utility or the scanner driver ICA Image Capture Architecture driver align an upper corner of the item with the corner at the arrow alignment mark of the platen Photos that have been cut to...

Page 273: ...y striped area cannot be scanned 0 4 inch 1 cm or more Note In IJ Scan Utility place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important For the portion...

Page 274: ...2 Place documents on ADF and then adjust document guides to width of documents Insert the documents face up until a beep sounds 274...

Page 275: ...s longer than USB connection Setting for Scanning with IJ Scan Utility In the IJ Scan Utility main screen select your scanner or printer that is connected to a network 1 Start IJ Scan Utility 2 Select...

Page 276: ...hen click OK The IJ Scan Utility main screen reappears You can scan from the operation panel Note If the Bonjour service name of your scanner or printer does not appear or cannot be selected check the...

Page 277: ...Forwarding Scanned Data to Computer Using Operation Panel Basics Setting Items for Scanning Using Operation Panel Setting Up Operation Panel with IJ Scan Utility Windows Setting Up Operation Panel wi...

Page 278: ...rm scanning via a network connection make sure all the required settings have been specified For Windows Network Scan Settings For Mac OS Network Scan Settings The destination and the file name are sp...

Page 279: ...otocols supported in Windows select Active for WSD scan from dev on WSD setting on Common settings in LAN settings under Device settings WSD setting 5 Make sure that Document type is selected and then...

Page 280: ...tton Use the button to adjust each setting item then press the OK button The next setting item is displayed Note For details on each setting item Setting Items for Scanning Using Operation Panel Go to...

Page 281: ...ult with Auto scan is not satisfactory select Document or Photo according to the original in step 6 then specify the scan size or other setting items in step 7 If program selection screen appears Wind...

Page 282: ...setting items the document type or the destination to save the data The settings of the scan size resolution and data format are retained even if the printer is turned off When you forward the scanne...

Page 283: ...selected load the original on the platen glass Some of setting items are not available depending on the country or region of purchase Data format Select the data format of the scanned data Ex Scan re...

Page 284: ...er s memory such as unsent and received faxes will be lost If the power disconnects the following will apply You will not be able to send or receive faxes make copies or scan originals When you are co...

Page 285: ...l during fax transmission or reception the fax image may be corrupted or a communication error may occur Such services as Caller ID etc may not operate properly on the telephone If you cannot avoid pa...

Page 286: ...cted to the jack on the printer you will need to purchase a B T adapter to connect as follows Attach the B T adapter to the modular cable connecting the external device then connect the B T adapter to...

Page 287: ...ary depending on the product Note When connecting to the xDSL line select the same line type as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an xDSL A Analog...

Page 288: ...as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an ISDN Line For details on ISDN Integrated Service Digital Network connection and settings refer to the man...

Page 289: ...how to set the Telephone line type manually in China Setting the Telephone Line Type Manually in China Note Telephone line type will not appear in countries or regions where Rotary pulse is not suppo...

Page 290: ...ine auto select then press the OK button The current telephone line type is displayed Note If you do not need to change the telephone line type press the FAX button to return to the Fax standby screen...

Page 291: ...calls you need to connect a telephone or an answering machine to the external device jack of this printer For details on how to connect the telephone or the answering machine to the printer Basic Conn...

Page 292: ...e or settings of the tele phone DRPD or Network switch When receiving voice calls with a telephone or answer ing machine connected to the printer and subscribing to a ring pattern detection service pr...

Page 293: ...TEL priority mode If you want to specify the number of times the external device rings in TEL priority mode select Fax only mode for Receive mode set under FAX menu specify the number of times the ext...

Page 294: ...y Note Contact your local telephone company for detailed information on this service 1 Make sure that printer is turned on 2 Press the FAX button The Fax standby screen is displayed 3 Press the Menu b...

Page 295: ...Unit fax telephone number C Unit name D The registered recipient s name is printed when sending faxes E Page number Note You can print USER S DATA LIST to confirm the sender information you have regis...

Page 296: ...s of the year 7 Press the OK button 8 Press the FAX button to return to the Fax standby screen Setting Daylight Saving Time Summer Time Some countries adopt the daylight saving time summer time system...

Page 297: ...me starts then press the OK button 8 Make sure that Set shift time is selected then press the OK button 9 Use the button to move the cursor under the desired position use the Numeric buttons to enter...

Page 298: ...for US only 1 Make sure that printer is turned on 2 Press the Setup button The Setup menu screen is displayed 3 Select Fax settings then press the OK button 4 Select FAX user settings then press the O...

Page 299: ...ton Note You can enter the name up to 24 characters including spaces For details on how to enter or delete characters Entering Numbers Letters and Symbols 7 Press the FAX button to return to the Fax s...

Page 300: ...nding Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax Telephone Number Resending Faxes Redialing Busy Number Setting Items for Sending Faxes Sending Faxes Using Useful Functions 3...

Page 301: ...n The Fax standby screen is displayed 3 Load documents on the platen glass or in the ADF Important When sending a double sided document load the document on the platen glass Double sided documents can...

Page 302: ...the remaining documents are automatically ejected If you load the document on the platen glass After scanning the document the confirmation screen asking you if you load the next document is displayed...

Page 303: ...Do not unplug the power cord until all documents are sent If you unplug the power cord all unsent documents stored in the printer s memory are lost 303...

Page 304: ...s by Entering Fax Telephone Number Automatic Redialing You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the len...

Page 305: ...ack white transmission Important Color transmission is available only when the recipient s fax device supports color faxing Note For manual redialing the printer memorizes up to 10 recent recipients d...

Page 306: ...K button The button decreases the scan contrast and the button increases the scan contrast By pressing the OK button the LCD returns to the FAX TX settings screen 5 Select Scan resolution then press t...

Page 307: ...in the same resolution 200 x 200 dpi The image quality compression rate is determined by which scan resolution is selected except that Extra fine and Photo provide the same image quality 7 Press the O...

Page 308: ...Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 Windows Registering Recipients Using Speed Dial Utility2 Mac OS 308...

Page 309: ...ered recipients in the group Registering Recipients in Group Dial You can register up to 20 recipients in total of individual recipients and group dials Note To change the registered information of th...

Page 310: ...ettings after pressing the Setup button 6 Select Recipient then press the OK button The screen to select an ID number is displayed 7 Use the button or the Numeric buttons to select an unregistered ID...

Page 311: ...the screen to enter the recipient s name is displayed Go to next step Note This registration method may not be available depending on the country or region of purchase Direct entry When you select thi...

Page 312: ...ers Letters and Symbols 11 Press the OK button to finalize registration Note To register another recipient s number and name select an unregistered ID number and operate in the same procedure To retur...

Page 313: ...You can select Add directory entry from TEL no registration in Fax settings after pressing the Setup button 6 Select Group dial then press the OK button The screen to select an ID number is displayed...

Page 314: ...gister to the group dial 3 Press the OK button The selected recipient is registered as a member of the group dial 4 Press the Menu button to display the screen to select an ID number then add another...

Page 315: ...select an unregistered ID number and operate in the same procedure To return to the Fax standby screen press the FAX button You can check the recipients you have registered to the group dial by print...

Page 316: ...ress the OK button The screen to select a registration method is displayed as well as when you register the recipient 4 Select a registration method then press the OK button 5 Change the recipient s f...

Page 317: ...ulse you can enter a tone T by pressing the Tone button 6 Change the recipient s name then press the OK button Note You can enter the name up to 16 characters including spaces Entering Numbers Letters...

Page 318: ...pressing the Setup button 6 Delete the registered information To delete the recipient s information 1 Select Recipient then press the OK button 2 Use the button or the Numeric buttons to select an ID...

Page 319: ...d 5 Select Print reports lists then press the OK button 6 Select Directory list then press the OK button 7 Select an item to print then press the OK button If you selected Recipient The confirmation s...

Page 320: ...ns it is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog Saving Registered Telephone Directory on P...

Page 321: ...n to use Speed Dial Utility2 via LAN connection The password entry screen may appear during startup or operation If it appears enter the administrator password and then click OK If you do not know the...

Page 322: ...l For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings Loads...

Page 323: ...Edit button 6 Load from PC Displays the telephone directory saved on the computer 7 Instructions Displays this guide 8 Exit Quits Speed Dial Utility2 Information registered or edited using Speed Dial...

Page 324: ...er and rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Save...

Page 325: ...play Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select an unoccupied code from list and then click Edit The Ind...

Page 326: ...oup dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the registered information to t...

Page 327: ...Name list box and then click Display Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select a code to change from l...

Page 328: ...s or group dials repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the edited information to...

Page 329: ...fax telephone numbers is displayed 4 Select a code to delete from list and then click Delete Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation s...

Page 330: ...r s information is displayed 4 Select an item to change and then click Edit The User Information dialog is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number and...

Page 331: ...layed To register a rejected number 1 Select an unoccupied code from list and then click Edit 2 Enter fax telephone number in Rejected Number dialog and then click OK To change a rejected number 1 Sel...

Page 332: ...using Speed Dial Utility can be loaded 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Load from PC 4 Select a data of tele...

Page 333: ...Receiving Faxes Receiving Faxes Changing Paper Settings Substitute Reception in Printer s Memory Receiving Faxes Using Useful Functions 333...

Page 334: ...tting Receive Mode 4 Load paper Load the sheets of plain paper 5 Specify the paper settings as necessary Changing Paper Settings This completes the preparation for receiving fax When a fax is received...

Page 335: ...ing service in Hong Kong the telephone will ring a specified number of times when there is an incoming call with a fax distinctive ring pattern Then the printer will switch to fax reception automatica...

Page 336: ...ice call The telephone will ring when a call incomes Pick up the handset and talk on the telephone Note If the printer unexpectedly switches to fax reception during telephone calls set User friendly R...

Page 337: ...comes When the printer does not detect the fax ring pattern the telephone will continue ringing Pick up the handset and talk on the telephone Note To use this feature you need to subscribe to a compat...

Page 338: ...or no paper is displayed on the LCD In this case load paper and press the OK button You can also press the Stop button to close the message and print the stored documents in the printer s memory later...

Page 339: ...indicates the current setting Page size Select the page size from A4 Letter LTR or Legal Note Some of page sizes are not available depending on the country or region of purchase Media type The paper t...

Page 340: ...printing of the fax Important When the printer s memory is full the faxes stored latest overwrite those stored earliest However the unprinted faxes are not overwritten Information on Received Faxes If...

Page 341: ...nk Moreover we recommend you check printed pages immediately after faxes are received If a fax remains in the printer s memory you can reprint it after refilling the ink tank If Do not print is select...

Page 342: ...Sending Faxes from Computer Mac OS Sending a Fax General Notes 342...

Page 343: ...en System Preferences and select Printers Scanners Print Scan on your Mac 2 Select to display the printer list 3 Select the printer s name listed as Bonjour Multifunction 4 Select Secure AirPrint or A...

Page 344: ...5 Specify fax paper settings as needed 6 Enter fax telephone numbers in To 344...

Page 345: ...matic Redialing The printer redials automatically according to the automatic redialing setting of the printer You can enable or disable automatic redialing If you enable automatic redialing you can sp...

Page 346: ...e the following characters for To Character Explanation 0 9 For use in telephone and fax numbers space To make the number easier to read You cannot insert a space at the front of a number You can use...

Page 347: ...tallation Cannot Install MP Drivers Fax Cannot Send a Fax Cannot Receive a Fax Cannot Print a Fax Setting Up the Fax Error An Error Occurs Message Appears Frequently Asked Questions Examples of Proble...

Page 348: ...nnot Be Used After Replacing Wireless Router or Changing Its Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installat...

Page 349: ...nning Problems Mac OS Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem Repairing Your Printer Check the State of the Print Head...

Page 350: ...Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Err...

Page 351: ...nnot Be Used Cannot Access to Internet on Wireless LAN from Communication Device LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set for Printer Unknown Checking Netw...

Page 352: ...to LAN Connection Network Connection Settings Setup Perform connection setup for the printer and computer smartphone tablet For more on setup procedure click here Changing Network Settings See below f...

Page 353: ...tings and Common Problems for troubleshooting on network connection Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notic...

Page 354: ...sabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with...

Page 355: ...en configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct Whe...

Page 356: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 356...

Page 357: ...performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen Connect Cable Screen While using printer Cannot Find...

Page 358: ...s Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup W...

Page 359: ...rinter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to re...

Page 360: ...Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and n...

Page 361: ...n is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Click Wireless LAN Setup Information on the Check Printer Settings screen to check the status...

Page 362: ...e printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio wave...

Page 363: ...ollow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wirele...

Page 364: ...ake sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not spe...

Page 365: ...the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communic...

Page 366: ...and DHCP function Make sure the same radio channel is assigned to the wireless router and the printer To check the settings of the wireless router see the instruction manual supplied with the wireles...

Page 367: ...screen Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of the Printers Scanners screen Print Scan screen in Mac OS...

Page 368: ...on Canon website Note You can use the Setup CD ROM to redo setup For Mac OS 1 Click Next If the Installation Failure screen appears click Exit on displayed screen and finish setup If the Connection fa...

Page 369: ...Screen Check5 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router name SSID network key etc are identical with those of the w...

Page 370: ...ou use the smartphone tablet make sure that its Wi Fi setting is enabled Check9 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver...

Page 371: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 371...

Page 372: ...ems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 C...

Page 373: ...ttached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Use the operat...

Page 374: ...e printer is selected as connection for device e g smartphone or tablet Select the identifier for wireless direct SSID specified for the printer as the connection destination for devices Check the des...

Page 375: ...an or Fax from a Computer Connected to the Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your comput...

Page 376: ...omputer can communicate with the wireless router Note For Windows set up the printer to match the wireless router settings using IJ Network Device Setup Utility Selecting WPA WPA2 or WPA WPA2 is recom...

Page 377: ...click Search on the Network Settings Wireless LAN screen in IJ Network Device Setup Utility follow the on screen instructions to set the WEP key length format and the number For details see If WEP De...

Page 378: ...ltering or Encryption Key on Wireless Router Check1 Check wireless router setting To check the wireless router setting see the instruction manual provided with the wireless router or contact its manuf...

Page 379: ...the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printe...

Page 380: ...Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly Windows 380...

Page 381: ...ce Setup Utility Screen You can display the printer s MAC address on the LCD System information Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer foll...

Page 382: ...and Prompt In Windows 7 or Windows Vista click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX...

Page 383: ...e 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with targe...

Page 384: ...faults use the Setup CD ROM or follow the instructions on the Canon website to redo setup For Mac OS Initialization erases all network settings on the printer making printing or scanning operation fro...

Page 385: ...Printing Problems Printing Does Not Start No Ink Comes Out Ink Runs Out Fast Print Results Are Unsatisfactory Paper Does Not Feed Properly No Paper Error 385...

Page 386: ...s a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN...

Page 387: ...alog box Note To make the printer the one selected by default select Set as Default Printer For Mac OS Make sure your printer s name is selected in Printer in the Print dialog Note To make the printer...

Page 388: ...fter performing print head cleaning twice Perform print head deep cleaning If problem is not resolved after performing print head deep cleaning Perform system cleaning System cleaning consumes a great...

Page 389: ...rint head may be damaged Contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for rep...

Page 390: ...Ink Runs Out Fast After you refill the ink tanks the printer takes in ink from the ink tanks and ink flows into the printer Ink may seem to run out fast due to this procedure 390...

Page 391: ...g orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled U...

Page 392: ...the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary If the measures...

Page 393: ...int quality settings differs depending on what you are using your printer for Copying Check the settings using the operation panel Setting Items for Copying Printing from your computer Check the setti...

Page 394: ...Back of Paper Is Smudged Uneven or Streaked Colors 394...

Page 395: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 395...

Page 396: ...nozzle check pattern and examine the pattern If problem is not resolved after performing print head cleaning twice Perform print head deep cleaning If problem is not resolved after performing print he...

Page 397: ...k runs out of ink refill the ink tank If the remaining ink level is below the lower limit line A refill the ink tank with the corresponding color of ink After refilling the ink tank perform system cle...

Page 398: ...er Cleaning the ADF Auto Document Feeder Note If the glass of ADF is dirty black streaks appear on the paper as shown below Check6 Make sure original is loaded correctly on platen glass or in ADF Load...

Page 399: ...not resolved after performing print head deep cleaning Perform system cleaning System cleaning consumes a great amount of ink Frequent system cleaning can rapidly consume ink so perform system cleani...

Page 400: ...l is not enough may damage the printer Before performing system cleaning check the remaining ink level of all colors If the remaining ink level is below the single dot a refill the ink tank of corresp...

Page 401: ...print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting...

Page 402: ...per When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and redu...

Page 403: ...n will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the ope...

Page 404: ...setting in the printer driver For Windows Adjusting Intensity For Mac OS Adjusting Intensity Copying Setting Items for Copying Check6 Do not print outside recommended printing area If you print outsid...

Page 405: ...onger ink drying time This allows the printed surface to dry preventing smudges and scratches For Windows 1 Make sure printer is turned on 2 Open printer driver setup window Opening Printer Driver s S...

Page 406: ...Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts...

Page 407: ...Scanning Problems Mac OS Scanning Problems IJ Scan Utility Error Messages IJ Scan Utility Lite Error Messages Scanner Driver ICA Driver Error Messages 407...

Page 408: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 408...

Page 409: ...d to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer...

Page 410: ...website Check 2 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 3 Make sure that the application supports the ICA driver You c...

Page 411: ...nd try scanning again If you still cannot communicate restart the computer With network connection check the connection status and reconnect as needed If the same error message still appears restart t...

Page 412: ...ed for detection is scanned Make sure the Docu ment Language in the Settings General Set tings dialog matches the document language Make sure there is text in the document Cannot communicate with scan...

Page 413: ...Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems 413...

Page 414: ...Problems Sending Faxes Cannot Send a Fax Errors Often Occur When You Send a Fax 414...

Page 415: ...wer cord see Unplugging the Printer Note If the faxes stored in the printer s memory are deleted by a power failure or unplugging the power cord the list of the faxes deleted from the printer s memory...

Page 416: ...by Screen Print ACTIVITY REPORT and check for an error Summary of Reports and Lists Check8 Is document loaded properly Remove the document and then reload it on the platen glass or in the ADF Loading...

Page 417: ...ine condition or connection If the telephone line or connection is poor reducing the transmission start speed may correct the error Reduce the transmission start speed on TX start speed in Adv communi...

Page 418: ...Problems Receiving Faxes Cannot Receive a Fax Cannot Print a Fax Quality of Received Fax is Poor 418...

Page 419: ...he power cord all faxes stored in the printer s memory are deleted For details on how to unplug the power cord see Unplugging the Printer Note If the faxes stored in the printer s memory are deleted b...

Page 420: ...nge it to a mode suited to your connection if necessary Setting Receive Mode Check7 Is FAX RX reject set to ON Select OFF for FAX RX reject in Security control under Fax settings For details refer to...

Page 421: ...he sender to check whether the scanning area of the fax device is dirty Check4 Is ECM transmission reception enabled although the line connection is poor or is the sender s fax device compatible with...

Page 422: ...Telephone Problems Cannot Dial Telephone Disconnects During a Call 422...

Page 423: ...tly Check that the telephone line cable is connected correctly Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly Check the telephone line type setting...

Page 424: ...vice such as an external telephone an answering machine or a computer modem connected correctly Check that the telephone line cable and the telephone or a peripheral device such as an external telepho...

Page 425: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB LCD Shows Wrong Language 425...

Page 426: ...plug printer leave it for at least 3 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do...

Page 427: ...printer driver setup window and in Auto Power in Maintenance sheet select Disable for Auto Power Off If you are using a Mac OS and if you do not want the printer to turn off automatically Open Canon I...

Page 428: ...ts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB...

Page 429: ...d on Check2 Connect USB cable properly As the illustration below the USB port is at the back of the printer Check3 Make sure Enable bidirectional support is selected in Ports sheet of properties dialo...

Page 430: ...Installation and Download Problems Cannot Install MP Drivers Updating MP Drivers in Network Environment Windows 430...

Page 431: ...st on left In Windows 7 or Windows Vista click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If...

Page 432: ...omputer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped du...

Page 433: ...ructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in the...

Page 434: ...Errors and Messages An Error Occurs Message Appears 434...

Page 435: ...e When an error occurs a message is displayed on the computer screen or the LCD Depending on the error a Support Code error number is displayed on the computer screen or the LCD When a Support Code an...

Page 436: ...For details on how to resolve errors see List of Support Code for Error Note For details on how to resolve errors without Support Codes see Message Appears 436...

Page 437: ...appropriate action Check page size Press OK The size of the loaded paper is different from that specified in the paper size setting Load the same size of paper as that specified in the paper size set...

Page 438: ...n check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem...

Page 439: ...ot spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space on the disk Could not spool successfully due to insufficient memory Close other a...

Page 440: ...of the next survey To send the information automatically see Changing confirmation screen setting If you do not agree to participate in survey program Click Do not agree The confirmation screen closes...

Page 441: ...ime of the next survey If you select No the information will be sent automatically Note If you select Uninstall the Inkjet Printer Scanner Fax Extended Survey Program is uninstalled Follow the on scre...

Page 442: ...he Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmati...

Page 443: ...Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent...

Page 444: ...in response Support Code Appears on LCD and on Computer Screen 1000 to 1ZZZ 1000 1200 1300 1403 1470 1471 1472 1473 1474 1475 1476 1640 1700 1701 1890 2000 to 2ZZZ 2114 2123 2700 2801 2802 2803 2900...

Page 445: ...6940 6941 6942 6943 6944 6945 6946 9000 to 9ZZZ 9500 A000 to ZZZZ B202 B203 B204 B205 For paper jam support codes see also List of Support Code for Error Paper Jams 445...

Page 446: ...procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tray Paper Is Jammed ins...

Page 447: ...per output slot or from rear tray whichever is easier Hold the paper with both hands and pull it out slowly so as not to tear it Note If you cannot pull out the paper turn the printer back on without...

Page 448: ...y We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your...

Page 449: ...f the printer after making sure it has completed sending or receiving all the faxes Do not unplug when turning off the printer If you unplug the power cord all the faxes stored in the printer s memory...

Page 450: ...e the print head cartridge holder to the far right or left whichever makes it easier to remove the paper When moving the print head cartridge holder hold the top of the print head cartridge holder and...

Page 451: ...paper tears when you pull out it a bit of paper may remain in the printer Check the following and remove any remaining paper Any paper left under the print head cartridge holder Any small bits of pape...

Page 452: ...screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do no...

Page 453: ...e paper guides with the both edges of the paper when you load paper in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures press the printer s OK b...

Page 454: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are refilling an ink tank 454...

Page 455: ...depleted Please note that if you continue to PRINT or COPY when the remaining ink is below the lower limit line the printer may consume excess ink as it attempts to return to normal image quality aft...

Page 456: ...a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink may leak out When transporting the printe...

Page 457: ...removed from the print head cartridge holder If the protective material or tape is still there remove it and close the scanning unit cover If this does not solve the problem contact your nearest Canon...

Page 458: ...orientation on the platen glass Make sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For automatic print head alignment load A4 or Letter s...

Page 459: ...Load print head alignment sheet on platen glass Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close document cover and press pri...

Page 460: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 460...

Page 461: ...this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not til...

Page 462: ...this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Do not til...

Page 463: ...ush the joint buttons until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an i...

Page 464: ...ay be able to resolve it by replacing the print heads For details click here Important If the error recurs after replacing the print heads contact your nearest Canon service center to request a repair...

Page 465: ...Cleaning the Print Head Performing System Cleaning 465...

Page 466: ...unplug the power cord all the faxes stored in the printer s memory are deleted Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Rep...

Page 467: ...unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the...

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