Brandt GRAIN VAC 5000, Operator And Parts Manual

Page: 2 / 104

BRANDT WARRANTY POLICIES AND PROCEDURES -
effective May 1, 2001.
Introduction To The Warranty Policy
At Brandt Agricultural Products Ltd. (“Brandt”), it is our goal to ‘Deliver Value’ by providing you with innovative,
high-quality, trouble-free products. While we continually find new ways to improve our design and manufacturing
processes, it is unreasonable to expect flawless performance from all machines at all times. Brandt’s warranty
policy is in place to protect the end user from product defects.
Brandt will warranty each new Grain Vac 5000 to be free from factory defect in material and workmanship
under normal use and service, when operated in accordance with Brandt factory instructions as contained in
this operator’s manual, for
two years on parts, one year on labour from the date of delivery to the
original purchaser . Warranty is available to the original purchaser only and is not transferable. Any equipment
that is purchased for use by commercial business operations, rental applications, or hired out on a
custom basis will be eligible for 6 months parts and labour only.
The warranty term for any products
used by Brandt for demonstration purposes or Brandt product that has been reworked and sold through
Brandt’s factory will carry a 6 months parts only warranty.
Brandt will reimburse factory-authorized dealers for warrantable parts and labour for one full year from date of
delivery, and will cover warrantable parts only during the second year. Brandt’s warranty does not cover and
Brandt shall not be responsible for costs incurred in connection with repairs made outside the periods specified
in the immediately preceding sentence or for repairs made by unauthorized persons. Brandt’s obligation under
this warranty is limited to the repairing of, or supplying of replacement parts in exchange for, any parts that are
defective due to factory workmanship or material. Brandt makes no warranty as to tires, cylinders, power
take off shafts, belts, hoses or any accessories which are not manufactured by Brandt but that may be sold
along with Brandt products, as all such accessories are covered by the manufacturer’s own warranty. This
warranty is void on any unit that has been tampered with or that has been subject to misuse, neglect, accident
or which has had the serial number tampered with or removed.
Responsibility for Providing Warranty:
•
It is the customer’s responsibility to return the machine to the dealership for warranty repair or pay the
dealership call out fees.
•
It is the Dealer’s responsibility to provide warranty service to the end user with support to be provided
by Brandt in accordance with this policy.
•
All claims for warranty must be presented to Brandt by the Dealer and not the end user.
•
The Dealer will be responsible for any warranty given by it, without the prior authorization of Brandt.
•
Brandt will support our Dealers in providing this warranty service through ongoing training and
knowledgeable support staff.
•
The cost to the Dealer of providing warranty service in accordance with this policy will be reimbursed
by Brandt to cover parts, labor and freight as per our published Warranty Claim Procedure.